Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jan 24, 2017
PROBLEMS : A SHORT CIRCUIT ON THE PRINTED CIRCUIT BOARD FOR THE WASHER FLUID HEATER, OVERHEATING THE GROUND CIRCUIT BOARD. MAY CAUSE OTHER ELECTRICAL FEATURES MALFUNCTION, CREATE AN ODOR OR CAUSE SMOKE INCREASING THE RISK OF FIRE. 2. HWFS HARNESS. CONSIDERABLE MELTING HAS OCCURRED AROUND THE HWFS FLUID CHAMBER. POSSIBLE FOR THE HEATER WASHERS MODULE TO IGNITE AND A FIRE MAY OCCUR. 3.ON 3 OCCASIO... Read more
Incident date: Jan 24, 2017
PROBLEMS : A SHORT CIRCUIT ON THE PRINTED CIRCUIT BOARD FOR THE WASHER FLUID HEATER, OVERHEATING THE GROUND CIRCUIT BOARD. MAY CAUSE OTHER ELECTRICAL FEATURES MALFUNCTION, CREATE AN ODOR OR CAUSE SMOKE INCREASING THE RISK OF FIRE. 2. HWFS HARNESS. CONSIDERABLE MELTING HAS OCCURRED AROUND THE HWFS FLUID CHAMBER. POSSIBLE FOR THE HEATER WASHERS MODULE TO IGNITE AND A FIRE MAY OCCUR. 3.ON 3 OCCASIO... Read more
Incident date: Jan 24, 2017
PROBLEMS : A SHORT CIRCUIT ON THE PRINTED CIRCUIT BOARD FOR THE WASHER FLUID HEATER, OVERHEATING THE GROUND CIRCUIT BOARD. MAY CAUSE OTHER ELECTRICAL FEATURES MALFUNCTION, CREATE AN ODOR OR CAUSE SMOKE INCREASING THE RISK OF FIRE. 2. HWFS HARNESS. CONSIDERABLE MELTING HAS OCCURRED AROUND THE HWFS FLUID CHAMBER. POSSIBLE FOR THE HEATER WASHERS MODULE TO IGNITE AND A FIRE MAY OCCUR. 3.ON 3 OCCASIO... Read more
Incident date: Jan 2, 2017
2008 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM FAILURE, INCOMPLETE IGNITION MODULE RECALL REPAIRS. *SMD
Incident date: Jan 2, 2017
2008 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM FAILURE, INCOMPLETE IGNITION MODULE RECALL REPAIRS. *SMD
Incident date: Jan 11, 2017
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE DRIVING ON SEVERAL OCCASIONS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE DEALER DIAGNOSED THAT THE FAILURE WAS DUE TO A STRETCHED TIMING CHAIN. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,737.
Incident date: Dec 5, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING 55 MPH, THE VEHICLE HESITATED AND STALLED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. THE VIN WAS NOT AVAILABLE.
Incident date: Dec 7, 2016
ALL FOUR TIRES HAVE PREMATURE SIDEWALL CRACKS AND CRACKS BETWEEN THE TREAD PATTERN. THE VEHICLE HAS THE ORIGINAL FOUR MICHELIN LATITUDE TOUR TIRES. THE MILEAGE IS 28790 AT THE TIME IDENTIFIED BY THE LOCAL BUICK DEALERSHIP DURING A GENERAL INSPECTION. I CONTACTED MICHELIN CUSTOMER SERVICE ON DECEMBER 31, 2016. PROBLEM NOT RESOLVED.
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE, OIL LEAKED FROM UNDERNEATH THE VEHICLE. THE DEALER DIAGNOSED THAT 16 DIFFERENT OIL SEALS HAD FAILED, WHICH CAUSED OIL TO LEAK FROM THE ENGINE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF... Read more
Incident date: Jan 2, 2015
MY FAMILY WAS DRIVING HOME FROM A SUMMER VACATION AND WHILE ON THE HIGHWAY SUDDENLY HEARD A LOUD ALMOST GUN SHOT SOUND. WE WERE SURROUNDED BY TONS OF HUGE 18 WHEELERS SO WE ASSUMED SOMETHING FROM ONE OF THE TRUCKS HIT US. AS WE KEPT DRIVING, WE KEPT HEARING NOISES SO WE PULLED OVER AND LOOKED AROUND THE WHOLE CAR BUT DIDN'T FIND ANYTHING, UNTIL THE PASSENGER LOOKED UP AND SAW THAT THE SUN ROOF WAS... Read more
Incident date: Aug 4, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TO... Read more
Incident date: Aug 4, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TO... Read more
Incident date: Jan 18, 2017
TL* THE CONTACT OWNS A 2014 BUICK ENCLAVE. WHILE DRIVING 70 MPH, A LOUD POP NOISE WAS HEARD. THE VEHICLE WAS PULLED OVER WHERE IT WAS DISCOVERED THAT THE SUN ROOF HAD SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,300.
Incident date: Jan 18, 2017
TL* THE CONTACT OWNS A 2014 BUICK ENCLAVE. WHILE DRIVING 70 MPH, A LOUD POP NOISE WAS HEARD. THE VEHICLE WAS PULLED OVER WHERE IT WAS DISCOVERED THAT THE SUN ROOF HAD SHATTERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,300.
Incident date: Oct 4, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE HEATER SWITCH TO WARM THE SEATS FAILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAI... Read more
Incident date: Oct 4, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE HEATER SWITCH TO WARM THE SEATS FAILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAI... Read more
Incident date: Aug 3, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE HEAT SWITCH FAILED TO WARM BOTH FRONT SEATS IN THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS M... Read more
Incident date: Aug 3, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE HEAT SWITCH FAILED TO WARM BOTH FRONT SEATS IN THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS M... Read more
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Aug 10, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAMS FAILED SEVERAL TIMES. THE VEHICLE WAS REPAIRED ON TWO OCCASIONS BUT IT WAS UNKNOWN WHICH PART WAS REPLACED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) AND SHORTLY AFTER THE DEALERS REPAIR, THE LOW BEAMS HAD CONTINUED TO FAIL. THE RECALL REMEDY FAILED TO REPAIR THE ... Read more
Incident date: Jan 4, 2017
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR REMAINED STUCK IN THE THE LOCK POSITION. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DOOR LOCK MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 113,078.
Incident date: Jan 10, 2017
CHECK ENGINE LIGHT CAME ON AT 71000 MILES. AFTER TWO SEPARATE DIAGNOSTIC CHECKS AT TWO DIFFERENT LOCATIONS, BOTH MATCHED WITH DIAGNOSIS OF ISSUE WITH A BAD TIMING CHAIN. VEHICLE IS TAGGED AS 2010 EVEN THOUGH LABEL INSIDE CAR SHOWS AS BEING ACTUALLY HAVING BEEN MANUFACTURED IN 09/2009. DISCUSSIONS WITH DEALERSHIP WHERE PURCHASED AND BUICK THEMSELVES LED TO NO ACTION IN TERMS OF WARRANTY/RECALL... Read more
Incident date: Jan 2, 2017
2016 BUICK REGAL WITH 11K MIKES. THE WINDSHIELD RECENTLY DEVELOPED A CRACK IN THE LEFT LOWER CORNER. THE CRACK STARTED AT THE BOTTOM EDGE (BELOW THE DASH) ABOUT 8 INCHES FROM THE LOWER LEFT CORNER. OVER SEVERAL DAYS, THE CRACK SLOWLY SPREAD UP AND TO THE LEFT, ENDING AT THE LEFT EDGE OF THE WINDSHIELD ABOUT 6 INCHES FROM THE LOWER LEFT CORNER. THE CRACK IS IN THE INNER LAMINATED GLASS ONLY. V... Read more
Incident date: Jan 7, 2017
FUEL PUMP RELAY AND CONTROL CIRCUITS . ENGINE WOULD TURN OVER BUT WOULDN'T START. NO FUEL COULD GET TO THE ENGINE.
Incident date: Jun 1, 2016
VEHICLE WILL RANDOMLY MAKE A DOUBLE BONG SIGNAL WITH NO ASSOCIATED WARNING LIGHTS. SOUNDS IS NOT THE SAME AS A SEAT BELT SOUND. WILL OCCUR UNDER VARIABLE CONDITIONS, MOVING STOPPED TURNING, HIGHWAYS, CITY STREETS ETC. HAS BEEN OCCURRING FOR AN EXTENDED PERIOD OF TIME AND CAN OCCUR MULTIPLE TIMES A DRIVING PERIOD. (IE DIFFERENT TIMES YESTERDAY) SOUND APPEARS TO PREDOMINANTLY BE CONCENTRATED ON RIG... Read more
Incident date: Jan 11, 2017
WHILE DRIVING IN POURING RAIN, ENGINE STOPPED RUNNING. NO POWER STEERING OR BRAKES. I WAS JUST BEGINNING TO PARK MY CAR IN A PARKING STALL BETWEEN TWO OTHER CARS. THANK GOD I WASN'T TRAVELING FAST AND WAS ABLE TO AVOID HITTING ANOTHER VEHICLE. I COME TO FIND OUT THAT MY FUSE BLOCK MELTED. BUICK/GM TECHNICAL SERVICE BULLETIN TSB TITLE: 15-NA-051 NO START CONDITION- SEAT BRACKET CONTACTING REAR ELEC... Read more
Incident date: Nov 2, 2015
TL* THE CONTACT OWNS A 2015 BUICK ENCORE. WHILE DRIVING AT LOW SPEEDS, THE BRAKES VIBRATED SEVERELY AFTER THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE PADS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FA... Read more
Incident date: Nov 15, 2016
FRONT DRIVER SIDE INTERIOR DOOR LEVER FRACTURES BECAUSE OF POOR DESIGN AND CORE MATERIAL CHOICE. PLASTIC LEVER CRACKS WHERE IT CONNECTS WITH THE AXLE THAT ACTUATES THE DOOR LATCH. DRIVER IS TRAPPED IN CAR UNABLE TO EXIT WITHOUT ROLLING DOWN A WINDOW AND REACHING FOR THE EXTERIOR HANDLE OR CLIMBING OUT ANOTHER DOOR. GENERAL MOTORS HAS STOPPED SELLING THE PART LEAVING THE CUSTOMER WITH A DIFFICULT C... Read more
Incident date: Dec 3, 2016
THE SERVICE ENGINE SOON LIGHT ILLUMINATED WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND A P0008 (TIMING CHAIN) CODE WAS DIAGNOSED. AFTER READING NUMEROUS CASES ONLINE ABOUT CATASTROPHIC ENGINE FAILURE, THE CAR WAS PARKED AND I BEGAN DEALING WITH BUICK CUSTOMER SERVICE (CRC) AND LATER WITH THE EXECUTIVE REFERRAL GROUP. THE BUICK BRAND QUALITY MANAGER SAID THAT THE PR... Read more
Incident date: Dec 30, 2016
CONSUMER RECEIVED RECALL NOTICE FROM GENERAL MOTORS. REGARDING 2014 BUICK VERANO ACCELERATOR PEDAL DEFECT. CONSUMER DOES NOT FEEL SAFE DRIVING VEHICLE. UPDATED 01/12/17*LJ UPDATED 03/02/17*LJ *CN
Incident date: Jan 10, 2017
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH AND GOING ON AN INCLINE, THE VEHICLE HESITATED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO A DEALER WHERE IT STALLED AND FAILED TO SHIFT GEARS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS N... Read more
Incident date: Jan 10, 2017
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH AND GOING ON AN INCLINE, THE VEHICLE HESITATED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO A DEALER WHERE IT STALLED AND FAILED TO SHIFT GEARS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS N... Read more
Incident date: Jan 10, 2017
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH AND GOING ON AN INCLINE, THE VEHICLE HESITATED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN TO A DEALER WHERE IT STALLED AND FAILED TO SHIFT GEARS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS N... Read more
Incident date: Jan 12, 2017
I BOUGHT THIS BUICK USED A COUPLE OF MONTH AGO WITH 87K. I'VE SINCE DRIVEN OVER 4K MILES. I BOUGHT THIS CAR BECAUSE IT WAS A BIG TOURING CAR AND I NEEDED SOMETHING RELIABLE AND COMFORTABLE FOR LONGS DAYS ON THE ROAD. SEVERAL HUNDRED MILES AGO IT JUST WOULDN'T START IN THE DRIVEWAY. RESEARCH LED ME TO THE FUSE BOARD. CHECKED THE FUSES AND RELAYS FOUND NOTHING OBVIOUS. CAR STARTED UP A FEW MINUTES L... Read more
Incident date: Jan 12, 2017
I BOUGHT THIS BUICK USED A COUPLE OF MONTH AGO WITH 87K. I'VE SINCE DRIVEN OVER 4K MILES. I BOUGHT THIS CAR BECAUSE IT WAS A BIG TOURING CAR AND I NEEDED SOMETHING RELIABLE AND COMFORTABLE FOR LONGS DAYS ON THE ROAD. SEVERAL HUNDRED MILES AGO IT JUST WOULDN'T START IN THE DRIVEWAY. RESEARCH LED ME TO THE FUSE BOARD. CHECKED THE FUSES AND RELAYS FOUND NOTHING OBVIOUS. CAR STARTED UP A FEW MINUTES L... Read more
Incident date: Sep 11, 2016
WHILE NORMALLY DRIVING ON AN INTERSTATE HIGHWAY AND ATTEMPTING TO PASS A SEMI TRUCK, THE VEHICLE SUDDENLY WENT OUT OF CONTROL. THE VEHICLE WENT TO MAXIMUN ACCELERATION AND THE BRAKES AND STEERING BOTH FAILED TO RESPOND. THE VEHICLE WENT INTO A SPIN AND CRASHED INTO THE SEMI TRUCK'S REAR TRAILER WHEELS. THE TRUCK RAN OVER THE LEFT FRONT PORTION OF THE VEHICLE, BLOWING BOTH OUTER TIRES ON THE TRUCK ... Read more
Crash
Incident date: Sep 11, 2016
WHILE NORMALLY DRIVING ON AN INTERSTATE HIGHWAY AND ATTEMPTING TO PASS A SEMI TRUCK, THE VEHICLE SUDDENLY WENT OUT OF CONTROL. THE VEHICLE WENT TO MAXIMUN ACCELERATION AND THE BRAKES AND STEERING BOTH FAILED TO RESPOND. THE VEHICLE WENT INTO A SPIN AND CRASHED INTO THE SEMI TRUCK'S REAR TRAILER WHEELS. THE TRUCK RAN OVER THE LEFT FRONT PORTION OF THE VEHICLE, BLOWING BOTH OUTER TIRES ON THE TRUCK ... Read more
Crash
Incident date: Sep 11, 2016
WHILE NORMALLY DRIVING ON AN INTERSTATE HIGHWAY AND ATTEMPTING TO PASS A SEMI TRUCK, THE VEHICLE SUDDENLY WENT OUT OF CONTROL. THE VEHICLE WENT TO MAXIMUN ACCELERATION AND THE BRAKES AND STEERING BOTH FAILED TO RESPOND. THE VEHICLE WENT INTO A SPIN AND CRASHED INTO THE SEMI TRUCK'S REAR TRAILER WHEELS. THE TRUCK RAN OVER THE LEFT FRONT PORTION OF THE VEHICLE, BLOWING BOTH OUTER TIRES ON THE TRUCK ... Read more
Crash
Incident date: Jan 4, 2017
FUEL PUMP REPACED 2015 , 54000 MILEAGE , THEN FUSE BOX MELTED 1-04-2017 74000 MILEAGE AND WAS STRANDED. FOUND OUT THESE TWO PROBLEMS TIED TOGETHER FROM OTHER COMPAINTS.NO RECALLS OR ANY REIMBURSEMENT. WITH THIS MANY COMPLAINT ISSUES I FEEL SOMETHING SHOULD COME OUR WAY FOR OWNING A BIUCK WHICH I GREW UP BEING TOLD YOU CAN'T GO WRONG WITH A BUICK ... NOT RIGHT. $ 1300 LATER STILL WAITING!
Incident date: Jul 7, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (AIR BAGS, SEATS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Jul 7, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (AIR BAGS, SEATS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: Jan 11, 2017
THE CAR WAS GARAGED AND HARDLY DRIVEN BY THE PREVIOUS OWNER, AND THE CURRENT MILEAGE IS ABOUT 43,000. SINCE THE BEGINNING OF MY OWNERSHIP THE CHECK ENGINE LIGHT COMES AND GOES RANDOMLY. THE CAR ALSO SAYS ON THE DIGITAL READOUT "SERVICE AIR BAG," PRETTY MUCH ALL THE TIME. I HAVE HAD THREE DIFFERENT MECHANICS SCAN FOR THE ERROR CODES AND THEY COULD FIND NOTHING FOR THEM TO RECOMMEND A NEXT STE... Read more
Incident date: Jan 9, 2010
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT AFTER RAINY WEATHER, WATER LEAKED INTO THE VEHICLE. AS A RESULT, THE ELECTRICAL SYSTEM BECAME INOPERABLE AND A PUDDLE OF WATER ACCUMULATED IN THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS WHERE THE TECHNICIAN INFORMED THAT THERE WAS A PUDDLE OF WATER INSIDE THE RADIO SYSTEM. THE ... Read more
Incident date: Jan 9, 2010
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT AFTER RAINY WEATHER, WATER LEAKED INTO THE VEHICLE. AS A RESULT, THE ELECTRICAL SYSTEM BECAME INOPERABLE AND A PUDDLE OF WATER ACCUMULATED IN THE FRONT PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS WHERE THE TECHNICIAN INFORMED THAT THERE WAS A PUDDLE OF WATER INSIDE THE RADIO SYSTEM. THE ... Read more
Incident date: Jan 4, 2017
MY 03 BUICK REGAL LS WILL SHUTOFF SOMETIMES WHEN TURNING LEFT, OR WHEN USING THE TURN SIGNAL. I CAN NOT FIND THE PAPERWORK, BUT I REMEMBER A RECALL FOR THIS ABOUT 5 TO 8 YEARS AGO. WE DID HAVE IT ADDRESSED, BUT THE PROBLEM HAS COME BACK. TODAY'S DATE IS 1/9/17 AND MY WIFE HAD THIS HAPPEN AGAIN TO HER ON 1/4/17 WHILE MAKING A LEFT HAND CURVE. SHE WAS NOT TURNING OR USING HER TURN SIGNAL. I ONLY HAD... Read more
Incident date: Jan 4, 2017
MY 03 BUICK REGAL LS WILL SHUTOFF SOMETIMES WHEN TURNING LEFT, OR WHEN USING THE TURN SIGNAL. I CAN NOT FIND THE PAPERWORK, BUT I REMEMBER A RECALL FOR THIS ABOUT 5 TO 8 YEARS AGO. WE DID HAVE IT ADDRESSED, BUT THE PROBLEM HAS COME BACK. TODAY'S DATE IS 1/9/17 AND MY WIFE HAD THIS HAPPEN AGAIN TO HER ON 1/4/17 WHILE MAKING A LEFT HAND CURVE. SHE WAS NOT TURNING OR USING HER TURN SIGNAL. I ONLY HAD... Read more
Incident date: Jan 2, 2017
TL* THE CONTACT OWNED A 2001 BUICK LESABRE. WHEN THE CONTACT INSERTED THE KEY IN THE IGNITION TO START THE VEHICLE IT MADE A POPPING SOUND AND SMOKE APPEARED UNDERNEATH THE HOOD. MOMENTARILY THE VEHICLE BURST INTO FLAMES WITHOUT WARNING. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND FILED A REPORT. THE VEHICLE WAS DESTROYED AND TOWED. THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS UNKNOWN. UPDA... Read more
Fire
Incident date: Dec 19, 2016
MICHELIN LATITUDE TOUR HP 235/50R18 TIRES ON 2011 BUICK REGAL. TIRES REPLACED NOVEMBER 2014 AND WORE DOWN TO 4/32 TREAD ON DEC 19,2016. TIRE WAS RATED FOR 55,000 MILE WEAR. LACK OF TREAD CONTRIBUTED TO ACCIDENT ON THAT DATE. CAR WAS UNABLE TO STOP, SLIDING INTO THE CURB CAUSING $4200 IN DAMAGE EVEN THOUGH ACCIDENT WAS AT LOW SPEED. MICHELIN WILL NOT REPLACE TIRES. CAR CURRENTLY BEING REPAIRED. DAM... Read more
Crash