Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Feb 9, 2014
EXHAUST SMELL IN CAR ESPECIALLY WHEN AIR RECYCLE BUTTON ON. SMELL IS WORSE AT STOPS AND AFTER CAR IS RETURNED TO GARAGE. HAVE COMPLAINED TO GM BUICK FOR THREE YEARS. NO CAUSE FOUND.
Incident date: Nov 23, 2016
MY 2008 BUICK ENCLAVE HAS BEEN AN ACCIDENT WAITING TO HAPPEN THE ENTIRE LIFE OF THE CAR. MY MAIN CONCERN IS THE POWER STEERING. IT HAS GONE OUT 5-6 TIMES IN THE 8 YEARS I HAVE OWNED THE VEHICLE.IF YOU WOULD LIKE INVOICE OF EACH TIME/DATE I HAVE THEM WITH THE EXACT PROBLEM. FIVE OR 6 TIMES IT WENT OUT.-- THREE AT SLOW SPEED LOW RPM TRYING TO TURN IN THE CITY AND AT 6 1 WT 230 IT TOOK ALL MY STRENG... Read more
Incident date: Nov 23, 2016
MY 2008 BUICK ENCLAVE HAS BEEN AN ACCIDENT WAITING TO HAPPEN THE ENTIRE LIFE OF THE CAR. MY MAIN CONCERN IS THE POWER STEERING. IT HAS GONE OUT 5-6 TIMES IN THE 8 YEARS I HAVE OWNED THE VEHICLE.IF YOU WOULD LIKE INVOICE OF EACH TIME/DATE I HAVE THEM WITH THE EXACT PROBLEM. FIVE OR 6 TIMES IT WENT OUT.-- THREE AT SLOW SPEED LOW RPM TRYING TO TURN IN THE CITY AND AT 6 1 WT 230 IT TOOK ALL MY STRENG... Read more
Incident date: Nov 23, 2016
MY 2008 BUICK ENCLAVE HAS BEEN AN ACCIDENT WAITING TO HAPPEN THE ENTIRE LIFE OF THE CAR. MY MAIN CONCERN IS THE POWER STEERING. IT HAS GONE OUT 5-6 TIMES IN THE 8 YEARS I HAVE OWNED THE VEHICLE.IF YOU WOULD LIKE INVOICE OF EACH TIME/DATE I HAVE THEM WITH THE EXACT PROBLEM. FIVE OR 6 TIMES IT WENT OUT.-- THREE AT SLOW SPEED LOW RPM TRYING TO TURN IN THE CITY AND AT 6 1 WT 230 IT TOOK ALL MY STRENG... Read more
Incident date: Jan 31, 2017
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO OPERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND FUSE BOCK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Incident date: Jan 31, 2017
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO OPERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND FUSE BOCK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Incident date: Jan 11, 2017
MY 2008 BUICK WAS RECALLED BY BUICK FOR SAFETY RECALL 14291 AS INSTRUCTED I MADE AN APPOINT AT CENTRAL BUICK IN NORWOOD MA FOR 08:00 1/11/17 ON ARRIVAL THEY TOOK MY PAPERS AND DECIDED THEY COULDN'T DO THIS SAFETY RECALL ON THE HEADLIGHTS BECAUSE THE CAR HAD A "BRANDED TITLE". I BOUGHT THIS CAR 5 YEARS AGO AND IT DOES HAVE A RECONSTRUCTED TITLE IN MASS DUE TO A PRIOR ACCIDENT THAT WAS FIXED AND... Read more
Incident date: Jan 23, 2017
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE DRIVING 75 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE FAILURE OCCURRED ON SEVERAL OCCASIONS AND THE VEHICLE WAS TAKEN TO A DEALER SEVERAL TIMES. IT WAS DIAGNOSED THAT THE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE SENSOR WAS REPLACED, BUT THE FAILURE RECURRED SEVERAL MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT NO ISSUES... Read more
Incident date: Jan 10, 2017
THE ENGINE CAUGHT ON FIRE NO MORE THAN 3MINUTES AFTER I PARKED THE CAR. THE VALVE COVER RECALL WAS REPAIRED IN 2016. CAR WAS RUNNING FINE. I JUST HAPPENED TO GO BACK OUT TO THE CAR TO GET MY CELL PHONE WHEN I SAW SMOKE. I OPEN THE HOOD AND SAW FLAMES. I USED A FIRE EXTINGUISHER TO OUT HE FLAME OUT. NOW THE CAR STARTS BUT RUNS TOO ROUGH TO EVEN TRUST TO DRIVE IT! WHY HAVE THE RECALL IF IT WAS GOING... Read more
Fire
1 injured
Incident date: Jan 10, 2017
THE ENGINE CAUGHT ON FIRE NO MORE THAN 3MINUTES AFTER I PARKED THE CAR. THE VALVE COVER RECALL WAS REPAIRED IN 2016. CAR WAS RUNNING FINE. I JUST HAPPENED TO GO BACK OUT TO THE CAR TO GET MY CELL PHONE WHEN I SAW SMOKE. I OPEN THE HOOD AND SAW FLAMES. I USED A FIRE EXTINGUISHER TO OUT HE FLAME OUT. NOW THE CAR STARTS BUT RUNS TOO ROUGH TO EVEN TRUST TO DRIVE IT! WHY HAVE THE RECALL IF IT WAS GOING... Read more
Fire
1 injured
Incident date: Feb 2, 2015
MY HEADLIGHTS WOULD NOT COME ON OR WOULD GO OFF INTERMITTENTLY WHILE DRIVING . I HAD TO DRIVE WITH THE HIGH BEAMS ON. A PRELIMINARY RECALL NOTICE CAME TO ME TELLING ME TO DRIVE WITH THE HIGH BEAMS ON, UNTIL THEY FIGURED OUT THE ISSUE. AFTER ABOUT 6 TO 9 MONTHS THEY ISSUED A RECALL. THEY INDICATED IT WAS A "MODULE", I TOOK THE CAR IN TO HAVE THE MODULE REPLACED. IT DID NOT FIX THE PROBLEM. I ... Read more
Incident date: Jan 1, 2017
IVE BEEN COMPLAINING ABOUT THESE PROBLEMS SINCE I PURCHASED CAR. I HAVE A 2008 BUICK LACROSSE. SHAKING ,NOISES, WHEELS, TURN CAR ON AND IT TUNS OFF., IVE HAD 3 ENGINE LIGHTS COME ON SINCE IVE HAD CAR. P0300 CODE. PAID 495 FOR THIS CODE.VERY UPSET TO FIND OUT ITS A RECALL ON WHAT THEY FITS. AND THE CALL IS MESSING UP AGAIN.IVE ONLY HAD CAR BACK 6 DAYS. ROTORS HAVE A RECALL ON THEM. NO ONE HAS SENT... Read more
Incident date: Jan 1, 2017
IVE BEEN COMPLAINING ABOUT THESE PROBLEMS SINCE I PURCHASED CAR. I HAVE A 2008 BUICK LACROSSE. SHAKING ,NOISES, WHEELS, TURN CAR ON AND IT TUNS OFF., IVE HAD 3 ENGINE LIGHTS COME ON SINCE IVE HAD CAR. P0300 CODE. PAID 495 FOR THIS CODE.VERY UPSET TO FIND OUT ITS A RECALL ON WHAT THEY FITS. AND THE CALL IS MESSING UP AGAIN.IVE ONLY HAD CAR BACK 6 DAYS. ROTORS HAVE A RECALL ON THEM. NO ONE HAS SENT... Read more
Incident date: Jan 1, 2017
IVE BEEN COMPLAINING ABOUT THESE PROBLEMS SINCE I PURCHASED CAR. I HAVE A 2008 BUICK LACROSSE. SHAKING ,NOISES, WHEELS, TURN CAR ON AND IT TUNS OFF., IVE HAD 3 ENGINE LIGHTS COME ON SINCE IVE HAD CAR. P0300 CODE. PAID 495 FOR THIS CODE.VERY UPSET TO FIND OUT ITS A RECALL ON WHAT THEY FITS. AND THE CALL IS MESSING UP AGAIN.IVE ONLY HAD CAR BACK 6 DAYS. ROTORS HAVE A RECALL ON THEM. NO ONE HAS SENT... Read more
Incident date: Feb 6, 2017
CAR HAD REDUCED SPEED AND WHITE SMOKE 11/15 41,000 MILES TOWED TO DEALERSHIP AND THEY REPLACED NUMBER 5 INJECTOR CAR. 2/4/17 CAR HAS 49,584 MILES AND HAD TO HE TOWED AGAIN TO DEALERSHIP SAME ISSUE REDUCED SPEED WHITE SMOKE, WAS TOLD ALL 6 INJECTORS NEED TO BE REPLACED, WATER PUMP, TIMING COVER, STEERING GEAR AND TIMING BELT. THIS CAR HAS TOO MANY ISSUES TO HAVE SUCH FEW MILES. I DID CALL SEVERAL... Read more
Incident date: Feb 6, 2017
CAR HAD REDUCED SPEED AND WHITE SMOKE 11/15 41,000 MILES TOWED TO DEALERSHIP AND THEY REPLACED NUMBER 5 INJECTOR CAR. 2/4/17 CAR HAS 49,584 MILES AND HAD TO HE TOWED AGAIN TO DEALERSHIP SAME ISSUE REDUCED SPEED WHITE SMOKE, WAS TOLD ALL 6 INJECTORS NEED TO BE REPLACED, WATER PUMP, TIMING COVER, STEERING GEAR AND TIMING BELT. THIS CAR HAS TOO MANY ISSUES TO HAVE SUCH FEW MILES. I DID CALL SEVERAL... Read more
Incident date: Aug 3, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TO... Read more
Incident date: Aug 3, 2016
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TO... Read more
Incident date: Nov 7, 2016
I OWN BUICK ENCLAVE 2008. IT WAS PURCHASED IN OCT 2016. A FEW WEEKS LATER THE PASSENGER SIDE AIR BAG LIGHT KEEPS COMING ON. IT GOES ON AND OFF DRIVING DOWN THE ROAD. IF YOU JUMP AND MOVE AROUND IN THE SEAT. SOMETIMES YOU CAN GET THE WARNING LIGHT TO GO TO OFF. BUT MOST OF THE TIME THE PASSENGER AIR BAG WARNING LIGHT IS ON. IT DOESNT SEEM TO MATTER IF YOU ARE 150 OR 225 POUNDS. IT HAPPENS WHEN YOUR... Read more
Incident date: Feb 5, 2017
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED DEALER DIAGNOSED THAT THE AIR BAG NEEDED TO BE REPLACED; HOWEVER, THE CONTACT WAS UNSURE OF THE DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,600. UPDATED 03/16/17*LJ
Incident date: Feb 3, 2017
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHEN THE CONTACT PULLED OUT OF THE DRIVEWAY, HE HEARD A LOUD NOISE AND FOUND A PIECE OF METAL LAYING IN THE DRIVEWAY. THE DEALER STATED THAT THE STEERING WAS UNSTABLE. THE COIL SPRING WAS REPLACED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Incident date: Feb 3, 2017
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHEN THE CONTACT PULLED OUT OF THE DRIVEWAY, HE HEARD A LOUD NOISE AND FOUND A PIECE OF METAL LAYING IN THE DRIVEWAY. THE DEALER STATED THAT THE STEERING WAS UNSTABLE. THE COIL SPRING WAS REPLACED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Incident date: Feb 6, 2017
TL* THE CONTACT OWNS A 2000 BUICK LESABRE. WHILE PARKING IN THE GARAGE, AN ODOR OF HOT BURNING WAX EMITTED UNDER THE HOOD OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A SMALL OIL LEAK THAT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 183,000.
Incident date: Jan 15, 2017
TL* THE CONTACT OWNS A 2016 BUICK LACROSSE. THE CONTACT STATED THAT THE FRONT HOOD LATCH WOULD PARTIALLY OPEN WHILE DRIVING. THE CONTACT NOTIFIED THE MANUFACTURER REGARDING THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 22,100.
Incident date: Jan 4, 2017
VEHICLE HESITATES WHEN ACCELERATING AND MY ENGINE LIGHT CAME ON, HAD IT CHECKED AND IT IS A STRETCHED OUT TIMING CHAIN. VERY SCARY TO DRIVE. VEHICLE IS MANUFACTURED IN 07/09 ACCORDING TO THE MANF. STICKER ON THE DOOR. REPAIRS ARE VERY COSTLY AND THERE IS AN EXTENDED POWER TRAIN WARRANTY ON THE 2009"S.
Incident date: Jan 4, 2017
VEHICLE HESITATES WHEN ACCELERATING AND MY ENGINE LIGHT CAME ON, HAD IT CHECKED AND IT IS A STRETCHED OUT TIMING CHAIN. VERY SCARY TO DRIVE. VEHICLE IS MANUFACTURED IN 07/09 ACCORDING TO THE MANF. STICKER ON THE DOOR. REPAIRS ARE VERY COSTLY AND THERE IS AN EXTENDED POWER TRAIN WARRANTY ON THE 2009"S.
Incident date: Feb 6, 2017
4.6L NORTHSTAR ENGINE LEAKS OIL, AND WHEN DRIVING YOU CAN SMELL HOT/BURNING OIL, EVEN FROM INSIDE THE CAR. REALLY WORRIED THAT IT WILL CAUSE AN ENGINE FIRE.
Incident date: Feb 5, 2017
CAR WOULD TURN OVER WILL NOT START. MECHANIC SAID THAT FUSE UNDER SEAT OVER HEATED. PURCHASED WITH 95K 7 DAYS AGO. AFTER RESEARCHING THIS IS AKNOW ISSUE FOR THIS MODEL. I HAVE IT TOWED TO A DEALER I SEE FUEL PUMP MAY NEED TO BE REPLACED AS WELL. WILL IT TAKE A FIRE OR A HIGHWAY ACCIDENT BEFORE BUICK HAS TO UWN UP TO THIS DANGEROUS PROBLEM. I AM SURE YOU ARE AWARE OF THE PROBLEMS WITH THIS MODEL. ... Read more
Incident date: Feb 5, 2017
CAR WOULD TURN OVER WILL NOT START. MECHANIC SAID THAT FUSE UNDER SEAT OVER HEATED. PURCHASED WITH 95K 7 DAYS AGO. AFTER RESEARCHING THIS IS AKNOW ISSUE FOR THIS MODEL. I HAVE IT TOWED TO A DEALER I SEE FUEL PUMP MAY NEED TO BE REPLACED AS WELL. WILL IT TAKE A FIRE OR A HIGHWAY ACCIDENT BEFORE BUICK HAS TO UWN UP TO THIS DANGEROUS PROBLEM. I AM SURE YOU ARE AWARE OF THE PROBLEMS WITH THIS MODEL. ... Read more
Incident date: Mar 1, 2016
WE HAVE LOST OUR INSTRUMENT LIGHTS MANY TIMES WHILE TRAVELING AND AT MANY DIFFERENT SPEEDS, ACCOMPANIED BY THE SMELL OF HOT ELECTRICAL WIRING, I AM 88YRS. OF AGE AND MY WIFE 83YRS. OF AGE AND WHEN THIS HAPPENS TO HER OR MYSELF WHEN TRAVELING IT IS A HUGE SAFETY CONCERN, WE ARE AFRAID IT MY CAUSE THE LOSS OF OUR LIVES AS A RESULT. WE HAVE CONTACTED GM ABOUT THIS. THEIR REPRESENTATIVE DID NOT EXPRES... Read more
Incident date: Mar 1, 2016
WE HAVE LOST OUR INSTRUMENT LIGHTS MANY TIMES WHILE TRAVELING AND AT MANY DIFFERENT SPEEDS, ACCOMPANIED BY THE SMELL OF HOT ELECTRICAL WIRING, I AM 88YRS. OF AGE AND MY WIFE 83YRS. OF AGE AND WHEN THIS HAPPENS TO HER OR MYSELF WHEN TRAVELING IT IS A HUGE SAFETY CONCERN, WE ARE AFRAID IT MY CAUSE THE LOSS OF OUR LIVES AS A RESULT. WE HAVE CONTACTED GM ABOUT THIS. THEIR REPRESENTATIVE DID NOT EXPRES... Read more
Incident date: Jan 31, 2017
THE VEHICLE IS NEW, HAS 250 MILES, WAS PURCHASED FROM PENSKE BUICK IN CERRITOS, CA. SEVERAL MORNINGS IT HAS EITHER FAILED TO START, OR STARTED AND PROMPTLY FAILED, WHEN PUT IN GEAR AND THE ENGINE HAS SHUT OFF. THE VEHICLE ENGINE STOPPED DURING A TURN ONTO A CITY STREET, CAUSING A NEAR COLLISION WITH PARKED CARS. I HAVE TAKEN THE VEHICLE TO PENSKE CERRITOS, CA ON 2-4-17 ALONG WITH A LETTER DETAILI... Read more
Incident date: Jan 31, 2017
THE VEHICLE IS NEW, HAS 250 MILES, WAS PURCHASED FROM PENSKE BUICK IN CERRITOS, CA. SEVERAL MORNINGS IT HAS EITHER FAILED TO START, OR STARTED AND PROMPTLY FAILED, WHEN PUT IN GEAR AND THE ENGINE HAS SHUT OFF. THE VEHICLE ENGINE STOPPED DURING A TURN ONTO A CITY STREET, CAUSING A NEAR COLLISION WITH PARKED CARS. I HAVE TAKEN THE VEHICLE TO PENSKE CERRITOS, CA ON 2-4-17 ALONG WITH A LETTER DETAILI... Read more
Incident date: Feb 4, 2017
THE CAR STARTED STALLING AND IT SMELL LIKE SOMETHING WAS BURNING. THE CAR WOULD SHUT OFF AND RESTART ON ITS OWN. I REPLACED THE ENGINE OUT OF MY POCKETS AND NOW I AM HAVING THE EXACT SAME PROBLEMS. FIRST BEFORE REPLACING THE ENGINE THE SERPENTINE BELT BROKE AND I HAD THE REPAIRED, ABOUT SIX MONTH LATER A BOLT BROKE INSIDE THE ENGINE AND THAT IS WHEN I REPLACED THE ENGINE. I JUST GOT THE CAR BACK T... Read more
Incident date: Feb 4, 2017
THE CAR STARTED STALLING AND IT SMELL LIKE SOMETHING WAS BURNING. THE CAR WOULD SHUT OFF AND RESTART ON ITS OWN. I REPLACED THE ENGINE OUT OF MY POCKETS AND NOW I AM HAVING THE EXACT SAME PROBLEMS. FIRST BEFORE REPLACING THE ENGINE THE SERPENTINE BELT BROKE AND I HAD THE REPAIRED, ABOUT SIX MONTH LATER A BOLT BROKE INSIDE THE ENGINE AND THAT IS WHEN I REPLACED THE ENGINE. I JUST GOT THE CAR BACK T... Read more
Incident date: Feb 4, 2017
THE CAR STARTED STALLING AND IT SMELL LIKE SOMETHING WAS BURNING. THE CAR WOULD SHUT OFF AND RESTART ON ITS OWN. I REPLACED THE ENGINE OUT OF MY POCKETS AND NOW I AM HAVING THE EXACT SAME PROBLEMS. FIRST BEFORE REPLACING THE ENGINE THE SERPENTINE BELT BROKE AND I HAD THE REPAIRED, ABOUT SIX MONTH LATER A BOLT BROKE INSIDE THE ENGINE AND THAT IS WHEN I REPLACED THE ENGINE. I JUST GOT THE CAR BACK T... Read more
Incident date: Jan 25, 2017
UNANNOUNCED TO PURCHASERS, THE BUICK REGAL HAS A REDUNDANT AND DEFECTIVE SECURITY IGNITION SYSTEM THAT PREVENTS THE VEHICLE FROM BEING ABLE TO START WITH THE KEY AFTER THE BATTERY IS DISCONNECTED. IT MUST NOW BE TAKEN TO A DEALERSHIP TO BE DIAGNOSED AND FOR A COSTLY REPAIR. IT WAS STATIONARY, AND THE BATTERY DRAINED DOWN WITH A PHONE CHARGER HOOKED UP. EVEN FOLLOWING THE FACTORY KEY SEQUENCE, THE ... Read more
Incident date: Jan 23, 2017
I PUT THE KEY IN I TURN IT AND OUT CRANKS BUT WON'T TURN OVER.STATIONARY
Incident date: Jan 28, 2017
TL* THE CONTACT OWNS A 1998 BUICK REGAL. WHILE THE VEHICLE WAS UNDERGOING SCHEDULED MAINTENANCE, THE MECHANIC NOTICED AN OIL LEAK EMERGING FROM THE REAR VALVE COVER. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED APPROXIMATELY ONE YEAR AGO FOR THE FRONT VALVE COVER PER A RECALL, BUT THE FAILURE RECURRED. THE RECALL DETAILS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMA... Read more
Incident date: Jan 27, 2017
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL RELAY FUSE MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON THREE SEPARATE OCCASIONS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 119,000. THE VIN WAS... Read more
Incident date: Jan 27, 2017
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL RELAY FUSE MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON THREE SEPARATE OCCASIONS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 119,000. THE VIN WAS... Read more
Incident date: Sep 15, 2016
AIR BAG PROBLEMS ON PASSENGER SIDE WARNING SYSTEM ON, DEALER SAYS MIGHT BE ON RECALL
Incident date: Jan 28, 2017
TL* THE CONTACT OWNS A 2000 BUICK REGAL. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE BEGAN TO INDEPENDENTLY REDUCE SPEED WITHOUT WARNING. THE CONTACT PULLED OVER AND SHUT OFF THE VEHICLE, BUT IT FAILED TO RESTART. THE CONTACT STATED THAT THE FRONT OF THE VEHICLE BEGAN TO SMOKE AND CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. TH... Read more
Fire
Incident date: Jan 28, 2017
TL* THE CONTACT OWNS A 2000 BUICK REGAL. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE BEGAN TO INDEPENDENTLY REDUCE SPEED WITHOUT WARNING. THE CONTACT PULLED OVER AND SHUT OFF THE VEHICLE, BUT IT FAILED TO RESTART. THE CONTACT STATED THAT THE FRONT OF THE VEHICLE BEGAN TO SMOKE AND CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. TH... Read more
Fire
Incident date: Dec 20, 2016
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER DIAGNOSED THAT THE AIR BAG SENSOR/MODULE NEEDED TO BE REPLACED IN THE FRONT PASSENGER SEAT. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V417000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILU... Read more
Incident date: Jan 30, 2017
I TOOK A SHORT TRIP EARLIER TODAY AND WHEN I GOT HOME I WAS UNABLE TO OPEN THE DRIVER SIDE DOOR. I HAVE NOT HAD ANY PROBLEMS WITH THE LOCKING OR UNLOCKING OF THIS DOOR BEFORE AND NO MATTER HOW MANY TIMES I UNLOCKED THE DOOR IT REMAINED LOCKED AND UNABLE TO BE OPENED. THE LOCK INDICATORS SHOWED THAT THE DOOR SHOULD HAVE BEEN UNLOCKED BUT THIS WAS NOT THE CASE.
Incident date: Jan 24, 2017
PROBLEM WITH THE SIDEWALLS OF YOUR LOW PROFILE CONTIPROCONTACT TIRES. THESE CAME EQUIPPED ON MY WIFE'S 2015 BUICK VERANO AS OEM ' P235/45 R18. IN THE PAST 60 DAYS, SHE HAS HAD 3 OF THESE TIRES BECOME DAMAGED, GO FLAT AND HAVE TO BE REPLACED DUE TO DAMAGE TO THE SIDEWALL. ADDITIONALLY, MY MOTHER-IN-LAW HAS ALSO HAD TO REPLACE ONE OF THESE TIRES ON HER 2015 VERANO. MY WIFE'S TIRES HAD BETWEEN 18,... Read more
Incident date: Jan 24, 2017
PROBLEM WITH THE SIDEWALLS OF YOUR LOW PROFILE CONTIPROCONTACT TIRES. THESE CAME EQUIPPED ON MY WIFE'S 2015 BUICK VERANO AS OEM ' P235/45 R18. IN THE PAST 60 DAYS, SHE HAS HAD 3 OF THESE TIRES BECOME DAMAGED, GO FLAT AND HAVE TO BE REPLACED DUE TO DAMAGE TO THE SIDEWALL. ADDITIONALLY, MY MOTHER-IN-LAW HAS ALSO HAD TO REPLACE ONE OF THESE TIRES ON HER 2015 VERANO. MY WIFE'S TIRES HAD BETWEEN 18,... Read more
Incident date: Jan 26, 2017
VEHICLE PROBLEM STARTS WITH TIRE INFLATION WARNING, THEN SEAT BELT WARNING AND QUICKLY SPREADS TO ALL SYSTEMS SHOWN ON THE INSTRUMENT PANEL. ALL SYSTEMS STOP FUNCTIONING INCLUDING TURN SIGNALS, WITH ONLY STEERING, BRAKING, AND ACCELERATOR OPERABLE. INSTRUMENT PANEL MAY GO DARK, THEN RESUME WITH SAME FAILURE LIGHTING SEQUENCE. ONSTAR STOPS WORKING. VENTILATION SYSTEM MAY RUN MAX HEAT AND OR SWITCH ... Read more
Incident date: Jan 25, 2017
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING 5 MPH, THE POWER STEERING MALFUNCTIONED. WHILE MAKING A TURN, THE STEERING WHEEL WOULD NOT MOVE WHEN PROMPTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.