Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Mar 31, 2017
CAR HAD 79820 A BEGINNING OF TRIP FROM INDIANA TO FLORIDA. LOST POWER STEERING WITH UNDER 80K ON CAR AT BEGINNING OF TRIP. NO LOW SPEED POWER STEERING AT ALL, CAT CANNOT BE STEERED AT PARKING LOT SPEEDS.
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2015 BUICK ENCORE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING WHILE DRIVING VARIOUS SPEEDS. THE CONTACT STATED THAT ALL THE WARNING INDICATORS ILLUMINATED AND THE GAUGES FLUCTUATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A LOOSE GROUND CABLE AND THE VEHICLE NEEDED TO BE REWIRED. THE VEHICLE WAS REPAIRED; HOWEVE... Read more
Incident date: Mar 29, 2017
AS I WAS HEADING OUT OF TOWN FOR MY DAILY COMMUTE TO WORK I HEARD A LOUD POP NOISE. I LOOKED UP AND NOTICED MY SUNROOF HAD EXPLODED ABOVE ME. I WAS GOING ABOUT 40 MPH AND HAD NO TRAFFIC AROUND ME. I TURNED AROUND AND HEADED BACK HOME WHERE I NOTICED THAT THE GLASS WAS BENT UPWARD AS IF THERE WAS TOO MUCH PRESSURE IN THE CABIN. I TOOK THE CAR TO THE DEALERSHIP AND THEY SAID SOMETHING HAD TO OF HIT ... Read more
Incident date: Mar 27, 2017
RED AIRBAG WARNING LIGHT APPEARS INTERMITTENTLY. DEALER IDENTIFIED A PROBLEM WITH THE SENSOR IN THE PASSENGER SEAT AND REPLACED THE PART. THE SAME PROBLEM HAS SINCE REAPPEARED. THE LIGHT WILL TURN OFF WHEN THE PASSENGER SLIDES THE SEAT BACK AND FORTH OR UNFASTENS AND REFASTENS THE SEAT BELT. THIS PROBLEM CAN OCCUR AT ANY TIME AND DOES NOT REQUIRE THE VEHICLE TO BE IN MOTION NOR THE PRESENCE OF A... Read more
Incident date: Feb 1, 2017
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. WHILE DRIVING 35 MPH, AN ABNORMAL NOISE EMITTED FROM THE REAR DRIVER SIDE WHEEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Incident date: Mar 26, 2017
REAR PASSENGER'S SIDE 2ND WHEEL HUB ASSEMBLY HAS NOW FAILED
Incident date: Mar 21, 2017
TL* THE CONTACT OWNED A 2013 BUICK ENCORE. WHILE THE CONTACT'S WIFE WAS DRIVING 40-50 MPH AND ATTEMPTING TO AVOID A DEER, THE DRIVER LOST CONTROL OF THE VEHICLE. THE VEHICLE BEGAN TO FLIP OVER AND EVENTUALLY LANDED ON THE PASSENGER SIDE. THE CONTACT STATED THAT THE FRONT PASSENGER AND DRIVER AIR BAGS DID NOT DEPLOY. THE FRONT END OF THE VEHICLE WAS DAMAGED. THE VEHICLE WAS TOWED. A POLICE REPORT W... Read more
Crash
1 injured
Incident date: Feb 13, 2017
"TAKATA RECALL" I HAVE A RECALL LETTER ON THE THROTTLE SENSOR AND IF I HAVE ANY ISSUES PLEASE TAKE INTO A DEALER RIGHT AWAY I DID THIS IN NOVEMBER OF 2016 AND THEY SAID CODE DID NOT SHOW UP, SO 3 MONTHS LATER I HAVE SAME ISSUES WITH THE CAR NOT GOING OVER 40 M.P.H AND MY ENGINE POWER IS REDUCED. I HAVE 3 DIAGNOSTIC TEST THAT SHOW THE THROTTLE SENSOR IS BAD I ALSO HAVE DOCUMENTATIONS OF THIS. I... Read more
Incident date: Mar 16, 2017
I WENT OUT TO START THE CAR TO GO TO WORK AND I HEARD A BACKFIRE, MY HUSBAND CAME OUT WONDERING WHAT THAT BANG WAS. SMOKE STARTED COMING OUT FROM THE HOOD. HE POPPED THE HOOD TO SEE WHAT THE PROBLEM WAS AND FLAMES CAME SHOOTING OUT FROM UNDER THE HOOD. HE CLOSED THE HOOD TO SMOTHER THE FIRE, WE HAD TO CALL THE FIRE DEPARTMENT' TO PUT THE FIRE OUT. THE CAR IS A TOTAL LOSS. NOW WE ARE WITHOUT A CA... Read more
Fire
Incident date: Mar 22, 2017
THE SEAT BELT WARNING BELL SOMETIMES DOES NOT BEEP UNTIL YOU ARE ABOUT A MILE DOWN THE ROAD, THIS HAPPENS ON BOTH DRIVERS AND PASSENGERS SIDE AND IT DOES NOT HAPPEN ALL THE TIME, THAT BELL SHOULD RING IMMEDIATELY WHEN THE CAR IS PUT INTO GEAR!
Incident date: Mar 22, 2017
THIS MORNING I STARTED MY CAR TO HEAD TO WORK, THERE WAS A WHINING NOISE AND VERY HARD TO TURN MY STEERING WHEEL. AS I BACKED UP I NOTICED A LEAK ONTO THE PAVEMENT. I PURCHASED A BOTTLE OF POWER STEERING FLUID WITH STOP LEAK AND PUT IT IN HOPING THAT'S WHAT IT NEEDED. I CONTINUED MY DRIVE TO WORK WITH HESITATION. I WAS STILL UNABLE TO MAKE A SHARP TURN. WHILE AT WORK I RESEARCHED A FEW THINGS AND ... Read more
Incident date: Aug 15, 2015
COMPLAINT REGISTERED YESTERDAY, BUT DID NOT INCLUDE PHOTOS WHICH I NOW WILL INCLUDE. 2015 BUICK ENCORE HAS A DIMMING ISSUE WITH THE SCREEN WHEN UNDER A CLOUD OR PERHAPS A TREE, WHILE MOVING OR STATIONARY. CANNOT SEE SCREEN FOR DIRECTIONS WHEN THIS HAPPENS. MUST TURN LIGHT SWITCH TO OFF IN ORDER TO HAVE SCREEN RETURN TO BRIGHTNESS. WHEN THIS HAS TO BE DONE, THE DAYTIME RUNNING LIGHTS TURN OFF COM... Read more
Incident date: Mar 9, 2015
TAKATA INFLATORS: MY AIRBAG LIGHT HAS BEEN ON FOR ALMOST 2YEARS AND I SEE THAT IS A RECALL ON AIRBAGS FOR THE 2011 BUICK
Incident date: May 1, 2013
TL* THE CONTACT OWNS A 2004 BUICK LESABRE. THE CONTACT STATED THAT THE DASHBOARD SEPARATED FROM THE SUB STRUCTURE OF THE VEHICLE, WHICH EXPOSED THE AIR BAGS. THE CONTACT STATED THAT WHILE DRIVING THE DASHBOARD WOULD MOVE BACKWARDS AND FORWARDS. THE CONTACT WAS CONCERNED THAT THE AIR BAGS COULD INADVERTENTLY DEPLOY CAUSING AN INJURY OR DEATH. THE VEHICLE WAS TAKEN TO THE DEALER TO BE INSPECTED. THE... Read more
Incident date: Dec 1, 2016
TL* THE CONTACT OWNS A 2013 BUICK REGAL. THE CONTACT STATED THAT THE DRIVER'S SIDE HEAD LIGHT FAILED WHILE DRIVING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HAD MELTED AND THE CONNECTOR WAS REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED AND THE SAME FAILURE OCCURRED WITH THE PASSENGER'S SIDE HEAD LIGHT. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. TH... Read more
Fire
Incident date: Aug 7, 2015
INFOTAINMENT SCREEN DIMS AUTOMATICALLY WHILE UNDER A TREE OR DRIVING UNDER SOME CLOUDS CAUSING THE DRIVER TO MANUALLY TURN THE LIGHT DIAL TO THE LEFT TO REGAIN THE BRIGHTNESS ON THE SCREEN. THIS WILL AUTOMATICALLY TURN OFF THE DAYLIGHT DRIVING LIGHTS. THIS OCCURS EITHER STATIONARY OR WHILE DRIVING. THERE IS A TECHNICAL SERVICE BULLETIN IN FOR ANOTHER MODEL OF THE BUICK LINE BUT NOTHING FOR T... Read more
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2012 BUICK REGAL. WHILE DRIVING, THE INTERIOR LIGHTING TURNED ON AND OFF WITHOUT WARNING. ADDITIONALLY, THE RADIO SPONTANEOUSLY TURNED ON AND OFF. THE VEHICLE WAS TAKEN TO DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 58,000.
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2012 BUICK REGAL. WHILE DRIVING, THE INTERIOR LIGHTING TURNED ON AND OFF WITHOUT WARNING. ADDITIONALLY, THE RADIO SPONTANEOUSLY TURNED ON AND OFF. THE VEHICLE WAS TAKEN TO DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 58,000.
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2012 BUICK REGAL. WHILE DRIVING, THE INTERIOR LIGHTING TURNED ON AND OFF WITHOUT WARNING. ADDITIONALLY, THE RADIO SPONTANEOUSLY TURNED ON AND OFF. THE VEHICLE WAS TAKEN TO DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 58,000.
Incident date: Mar 20, 2017
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Mar 20, 2017
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V517000 (ELECTRICAL SYSTEM, SEATS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Mar 18, 2017
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE THE VEHICLE WAS STATIONARY, THE LOW BEAM HEADLIGHTS BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000. UPDATED 05/31/17*LJ THE CONSUMER STATED THE VEHICLE WAS NOT INCLUDED IN THE HEADLAMP RECALL, BUT EXPERIENCED THE SAME SYMPTOMS. UPDATED 08/03/217*JS
Incident date: May 1, 2014
THE GAUGES IN THE INSTRUMENT PANEL STOP WORKING. THE SPEEDOMETER HAS STOPPED WORKING I AM DRIVING A VEHICLE AND NOT KNOW HOW FAST I AM DRIVING. THE GAS GAUGE HAS STOP WORKING I DON'T KNOW HOW MUCH GAS IS IN MY CAR I HAVE TO FILL THE TANK AND CHECK IT EVERY TWO WEEKS SO I WILL NOT RUN OUT OF GAS.
Incident date: May 1, 2014
THE GAUGES IN THE INSTRUMENT PANEL STOP WORKING. THE SPEEDOMETER HAS STOPPED WORKING I AM DRIVING A VEHICLE AND NOT KNOW HOW FAST I AM DRIVING. THE GAS GAUGE HAS STOP WORKING I DON'T KNOW HOW MUCH GAS IS IN MY CAR I HAVE TO FILL THE TANK AND CHECK IT EVERY TWO WEEKS SO I WILL NOT RUN OUT OF GAS.
Incident date: Sep 11, 2009
TAKATA RECAL.L ALL OF THE ABOVE .RIGHT REAR DOOR LOCK.KEY FOB.PERMANENT CARBON MONOZIDE POSION.SEE THE COMPLAINTS ON FILE.
Crash
1 injured
Incident date: Sep 11, 2009
TAKATA RECAL.L ALL OF THE ABOVE .RIGHT REAR DOOR LOCK.KEY FOB.PERMANENT CARBON MONOZIDE POSION.SEE THE COMPLAINTS ON FILE.
Crash
1 injured
Incident date: Sep 11, 2009
TAKATA RECAL.L ALL OF THE ABOVE .RIGHT REAR DOOR LOCK.KEY FOB.PERMANENT CARBON MONOZIDE POSION.SEE THE COMPLAINTS ON FILE.
Crash
1 injured
Incident date: Mar 16, 2017
4T65E AUTOMATIC TRANSMISSION. DEFECTIVE INTERNAL O-RING SEALS IN THE VALVE BODY CAUSE LOSS OF FLUID PRESSURE, LEADING TO SLIPPING AND PREMATURE WEAR.
Incident date: Feb 5, 2017
MY VEHICLE ISSUE IS THAT THE EXHAUST VALVES WERE BENT DUE TO A VALVE COVER BOLT THAT RELEASED AND DAMAGED HEAD VALVES AND HEAD ON MOTOR. THIS IS A FACTORY ISSUE DUE TO THE BOLT RELEASING. I AM BEING HELD RESPONSIBLE FOR VEHICLE AND ONLY OWNED VEHICLE FOR LESS THEN 2 YEARS. FOR REPLACEMENT HEAD COST AND OR REPLACING THE MOTOR ITSELF IS A COSTLY SITUATION. MY VEHICLE WAS PARKED IN CITY LIMITS AND W... Read more
Incident date: Feb 5, 2017
MY VEHICLE ISSUE IS THAT THE EXHAUST VALVES WERE BENT DUE TO A VALVE COVER BOLT THAT RELEASED AND DAMAGED HEAD VALVES AND HEAD ON MOTOR. THIS IS A FACTORY ISSUE DUE TO THE BOLT RELEASING. I AM BEING HELD RESPONSIBLE FOR VEHICLE AND ONLY OWNED VEHICLE FOR LESS THEN 2 YEARS. FOR REPLACEMENT HEAD COST AND OR REPLACING THE MOTOR ITSELF IS A COSTLY SITUATION. MY VEHICLE WAS PARKED IN CITY LIMITS AND W... Read more
Incident date: Mar 9, 2017
TL* THE CONTACT OWNS A 2014 BUICK ENCLAVE. THE CONTACT STATED THAT WHEN DRIVING THE VEHICLE IN THE RAIN, THERE WOULD BE SMOKE COMING FROM UNDERNEATH THE HOOD. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,265. UPDATED 10/25/17*LJ THE CONSUMER... Read more
Fire
Incident date: Jun 2, 2014
TL* THE CONTACT OWNS A 2012 BUICK VERANO. THE CONTACT STATED THAT THE WINDOW ON THE PASSENGER SIDE FAILED INTERMITTENTLY AND THE FRONT PASSENGER SIDE DOOR FAILED TO OPEN. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE HESITATED TO START, THERE WAS A LOSS OF POWER STEERING, AND THE VEHICLE STALLED. THE FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER A DIAGNOSIS WAS ... Read more
Incident date: Jun 2, 2014
TL* THE CONTACT OWNS A 2012 BUICK VERANO. THE CONTACT STATED THAT THE WINDOW ON THE PASSENGER SIDE FAILED INTERMITTENTLY AND THE FRONT PASSENGER SIDE DOOR FAILED TO OPEN. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE HESITATED TO START, THERE WAS A LOSS OF POWER STEERING, AND THE VEHICLE STALLED. THE FAILURES OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER HOWEVER A DIAGNOSIS WAS ... Read more
Incident date: Mar 2, 2017
TL* THE CONTACT OWNED A 2014 BUICK VERANO. WHILE ATTEMPTING TO PLACE THE VEHICLE IN REVERSE, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. AS A RESULT, THE VEHICLE INDEPENDENTLY ACCELERATED AND CAUSED BOTH A FRONT AND REAR END COLLISION. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT'S WIFE SUSTAINED INJURIES TO THE NECK AND ARM THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE V... Read more
Crash
1 injured
Incident date: Mar 2, 2017
TL* THE CONTACT OWNED A 2014 BUICK VERANO. WHILE ATTEMPTING TO PLACE THE VEHICLE IN REVERSE, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. AS A RESULT, THE VEHICLE INDEPENDENTLY ACCELERATED AND CAUSED BOTH A FRONT AND REAR END COLLISION. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT'S WIFE SUSTAINED INJURIES TO THE NECK AND ARM THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE V... Read more
Crash
1 injured
Incident date: Mar 2, 2017
TL* THE CONTACT OWNED A 2014 BUICK VERANO. WHILE ATTEMPTING TO PLACE THE VEHICLE IN REVERSE, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. AS A RESULT, THE VEHICLE INDEPENDENTLY ACCELERATED AND CAUSED BOTH A FRONT AND REAR END COLLISION. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT'S WIFE SUSTAINED INJURIES TO THE NECK AND ARM THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE V... Read more
Crash
1 injured
Incident date: Mar 15, 2017
WHEN I PURCHASED THIS VEHICLE WITH THE POWERTRAIN WARRANTY STILL INTACT I HAD THE CHECK ENGINE LIGHT COME ON SEVERAL TIMES. TOOK IT TO THE DEALER AND THEY SAID IT WAS NOTHING AND HAD IT RESET. OVER THE PAST FEW YEARS I HAVE HAD IT COME ON MORE FREQUENTLY SINCE THEN AND NOW IT HAS BEEN ON FOR OVER A YEAR. WITH FRUSTRATING AMOUNTS OF TIME SPENT TO TRY TO DETERMINE WHAT THE ISSUE IS I FINALLY FOUN... Read more
Incident date: Mar 15, 2017
WHEN I PURCHASED THIS VEHICLE WITH THE POWERTRAIN WARRANTY STILL INTACT I HAD THE CHECK ENGINE LIGHT COME ON SEVERAL TIMES. TOOK IT TO THE DEALER AND THEY SAID IT WAS NOTHING AND HAD IT RESET. OVER THE PAST FEW YEARS I HAVE HAD IT COME ON MORE FREQUENTLY SINCE THEN AND NOW IT HAS BEEN ON FOR OVER A YEAR. WITH FRUSTRATING AMOUNTS OF TIME SPENT TO TRY TO DETERMINE WHAT THE ISSUE IS I FINALLY FOUN... Read more
Incident date: Oct 5, 2016
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT BULBS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED RANDOMLY EVERY SIX MONTHS. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE ... Read more
Incident date: Mar 12, 2017
WAS DRIVING UP A GRADE AND THE VEHICLE FAILED TO DOWNSHIFT TO CLIMB THE GRADE PROPERLY ON THE FREEWAY SO REMAINED AT 60 MPH WHILE IN DRIVE. VEHICLE ALSO SEEMED TO ACCELERATE UNDER ITS OWN POWER WHERE I HAD TO STOP THE VEHICLE BY PUTTING IT INTO NEUTRAL IN ORDER TO BRAKE SAFELY ALMOST AS IF I WAS BRAKING AS THE VEHICLE WAS ACCELERATING. I WAS AT 55 MPH ON A FLAT SERVICE WITHOUT EVEN TOUCHING T... Read more
Incident date: Jan 2, 2015
MY 2006 BUICK LACROSSE HAS A SQUEALING , MOANING NOISE, COMING FROM THE STEERING COLUMN, FOR 2 YRS NOW. THIS IS HAPPENING MORE & MORE, VERY HARD TO STEER. WHAT WILL HAPPEN WHEN I CAN'T STEER IT ANY LONGER , A BAD ACCIDENT. I'VE HAD IT LOOKED AT 4 TIMES, NO ONE CAN TELL ME WHAT IS WRONG WITH IT. UPON LOOKING AT THE OTHER COMPLAINTS, ON-LINE, I SEE IT COULD BE THE STEERING BOX, LINE, OR R & P. WH... Read more
Incident date: Jul 11, 2016
PASSENGER SIDE AIRBAG WARNING LIGHT GOES ON AND OFF INTERMITTENTLY WITH A PASSENGER SITTING ON THIS SIDE. WARNING LIGHT SAYS TO SERVICE THE AIR BAG. THIS VEHICLE HAS NEVER HAD THE AIRBAGS DEPLOY.
Incident date: Nov 24, 2016
TRAVELING AT NIGHT, ONCE IN HEAVY TRAFFIC WITH LIGHTS ON LOW BEAM AND OTHER TIMES IN LIGHT OR NO TRAFFIC WITH LIGHTS ON HIGH BEAM, ALL OUTSIDE LIGHTS GO OUT CREATING A VERY DANGEROUS SITUATION. DOES NOT MATTER IF THE MANUAL SWITCH IS USED OR IF THE LIGHTS ARE ON AUTOMATIC. THE ONLY THING THAT MAKES THEM COME BACK ON IS SWITCHING THE HIGH/ LOW BEAM SWITCH. MILES TRAVELED OR LENGTH OF TIME TRAVELIN... Read more
Incident date: Mar 9, 2017
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE THE VEHICLE WAS STATIONARY WITH THE SHIFT LEVER IN THE PARK POSITION, THE FRONT SEAT PASSENGER ENTERED THE VEHICLE AND CLOSED THE DOOR. THE CONTACT STATED THAT THE DRIVER'S SIDE CURTAIN AIR BAG DEPLOYED INADVERTENTLY. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND NECK, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE RESIDENCE OF A F... Read more
1 injured
BUICK
RENDEZVOUS
(2003) - FUEL/PROPULSION SYSTEM
Mar 8, 2017
Incident date: Feb 8, 2017
TL* THE CONTACT OWNS A 2003 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE PLASTIC FUEL TANK INLET CHECK VALVE PREMATURELY DISCONNECTED FROM THE FUEL TANK WITHOUT WARNING. THE DEALER AND MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 07V349000 (FUEL SYSTEM, GASOLINE), BUT THE CONTACT EXPERIENCED THE FAILURE RELATED TO THE RECALL. THE MANUFACTURER PROVIDED NO SOLUTI... Read more
Incident date: Dec 1, 2016
POLICE STOPPED ME DUE TO MISSING PASSENGER HEADLAMP. AS I WAS REPLACING SAID HEADLIGHT, UPON CLOSER INSPECTION, I NOTICED THAT THE BULB WIRE HARNESS WERE BURNT BLACK. THE SMELL OF BURNING WAS DETECTED.
Incident date: Feb 15, 2017
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE TIMING CHAIN WAS STRETCHED, WHICH CAUSED A KNOCKING AND TICKING NOISE FROM THE ENGINE. THE CONTACT WAS INFORMED THAT THERE WAS A SERVICE BULLETIN ASSOCIATED WITH THE ISSUE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT WAS ADVISED TO FILE A COMPLAINT WITH NHTSA TO SEE IF THE VEHICLE COULD BE REPAIRED PER A TECHNICAL SER... Read more
Incident date: Mar 7, 2017
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE LUNGED FORWARD AND MADE AN ABNORMAL NOISE. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE... Read more
Incident date: Mar 2, 2017
WHEN DRIVING THE VEHICLE, THE BRAKES BECOME SO HOT THAT THE ROTORS WILL GLOW RED. THIS WOULD NORMALLY BE A HUNG UP CALLIPER BUT IT SEEMS TO MOVE TO DIFFERENT SIDES OF THE CAR AND DIFFERENT WHEELS. UPON LETTING THE VEHICLE SIT FOR LONG PERIODS OF TIME, THE ROTOR WILL COOL OFF. THE ONLY PROBLEM IS THAT YOU NEVER KNOW WHEN OR WHERE THE ROTORS WILL GET THAT HOT AND THE CARS DRIVING AND BRAKING ARE ADV... Read more