Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Apr 17, 2017
I MADE A STOP AT THE STOP SIGN ON RIDGE HILL DR AND HICKORY HILL RD. AS I TURN LEFT ON HICKORY HILL RD MY CAR STARTED TO MAKE A LOUD KNOCKING SOUND FROM THE MOTOR. SO I STAYED TRAVELING THE SAME DIRECTION ON HICKORY HILL RD TO THE AUTO ZONE ON THE RIGHT THAT'S LOCATED ON HICKORY HILL RD AND WINCHESTER RD. I PURCHASED IGNITION COILS, WIRES, AND SHARK PLUG FOR MY VEHICLE. I GET ON HICKORY HILL RD HE... Read more
Incident date: Apr 25, 2017
THE WARNING LIGHT CONNECTED TO THE PASSENGER SIDE AIRBAG INTERMITTENTLY DISPLAYS THE OFF SIGN EVEN WHEN AN ADULT PASSENGER IS IN THE SEAT. IN THE EVENT OF A CRASH THE AIRBAG WILL NOT DEPLOY IF THE WARNING LIGHT READS OFF EVEN IF A PASSENGER IS IN THE SEAT.
Incident date: Apr 20, 2017
ALL POWER FEATURES SHUT DOWN WHILE DRIVING ON STREET. LOSS PARTIAL CONTROL OF STEERING, BRAKING POWER WAS REDUCED SIGNIFICANTLY AND ENGINE SHUT OFF COMPLETELY.
Incident date: Apr 20, 2017
ALL POWER FEATURES SHUT DOWN WHILE DRIVING ON STREET. LOSS PARTIAL CONTROL OF STEERING, BRAKING POWER WAS REDUCED SIGNIFICANTLY AND ENGINE SHUT OFF COMPLETELY.
Incident date: Apr 20, 2017
ALL POWER FEATURES SHUT DOWN WHILE DRIVING ON STREET. LOSS PARTIAL CONTROL OF STEERING, BRAKING POWER WAS REDUCED SIGNIFICANTLY AND ENGINE SHUT OFF COMPLETELY.
Incident date: Mar 21, 2017
TWO MONTH OLD BATTERY WENT DEAD. DISCOVERED WATER SURROUNDING THE BATTERY AND SOAKED ALL UNDER CARPETING ON FLOOR BOARDS. WARRANTY IS EXPIRED AND SINCE I AM A WIDOW ON FIXED INCOME CAN NOT TAKE IT TO BUICK AS THEY CHARGE EXORBITANT PRICES FOR PROBLEMS THAT SHOULD BE COVERED AND NOT HAPPEN. AAA DRIVER SAID THERE APPEARS TO BE A SEAL SOMEPLACE NEAR BATTERY THAT HAS COME OFF LETTING WATER COME UP T... Read more
Incident date: Mar 14, 2017
TL* THE CONTACT OWNS A 2004 BUICK LESABRE. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE VEHICLE BEGAN TO VIOLENTLY VIBRATE WHILE THE OIL INDICATOR LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000.
Incident date: Apr 17, 2017
MY WIFE WAS DRIVING OUR 2014 BUICK LACROSSE ON THE INTERSTATE AT ~65 MPH WHEN THE ELECTRICAL POWER STEERING SUDDENLY QUIT WORKING- ALMOST CAUSING HER TO CRASH. A SERVICE POWER STEERING AND SERVICE STABILITRAK MESSAGE IS NOW DISPLAYED IN THE INFORMATION CENTER. A ABS AND TRACTION CONTROL LIGHT IS ALSO NOW ON.
Incident date: Apr 17, 2017
MY WIFE WAS DRIVING OUR 2014 BUICK LACROSSE ON THE INTERSTATE AT ~65 MPH WHEN THE ELECTRICAL POWER STEERING SUDDENLY QUIT WORKING- ALMOST CAUSING HER TO CRASH. A SERVICE POWER STEERING AND SERVICE STABILITRAK MESSAGE IS NOW DISPLAYED IN THE INFORMATION CENTER. A ABS AND TRACTION CONTROL LIGHT IS ALSO NOW ON.
Incident date: Apr 17, 2017
MY WIFE WAS DRIVING OUR 2014 BUICK LACROSSE ON THE INTERSTATE AT ~65 MPH WHEN THE ELECTRICAL POWER STEERING SUDDENLY QUIT WORKING- ALMOST CAUSING HER TO CRASH. A SERVICE POWER STEERING AND SERVICE STABILITRAK MESSAGE IS NOW DISPLAYED IN THE INFORMATION CENTER. A ABS AND TRACTION CONTROL LIGHT IS ALSO NOW ON.
Incident date: Mar 31, 2017
ON 3/31/17 RETURNING FROM SPRING BREAK AND WAS GOING 70 MPH IN PASSING LANE ON INTERSTATE 65 NEAR CULLMAN, ALABAMA AND MY CAR SHUT DOWN, THE ECM SHUT DOWN NO WARNING LIGHTS CAME ON, NO WARNING FROM ONSTAR THAT THERE WAS A PROBLEM, I CUT INTO THE RIGHT HAND LANE IN FRONT OF MY SISTER INLAW AND NEARLY WAS SIDE SWIPED, I HAD NO BREAKS, NO STEERING, EVERYTHING SHUT DOWN. SOME KIND OF ELECTRICAL SHORT... Read more
Incident date: Mar 31, 2017
ON 3/31/17 RETURNING FROM SPRING BREAK AND WAS GOING 70 MPH IN PASSING LANE ON INTERSTATE 65 NEAR CULLMAN, ALABAMA AND MY CAR SHUT DOWN, THE ECM SHUT DOWN NO WARNING LIGHTS CAME ON, NO WARNING FROM ONSTAR THAT THERE WAS A PROBLEM, I CUT INTO THE RIGHT HAND LANE IN FRONT OF MY SISTER INLAW AND NEARLY WAS SIDE SWIPED, I HAD NO BREAKS, NO STEERING, EVERYTHING SHUT DOWN. SOME KIND OF ELECTRICAL SHORT... Read more
Incident date: Mar 31, 2017
ON 3/31/17 RETURNING FROM SPRING BREAK AND WAS GOING 70 MPH IN PASSING LANE ON INTERSTATE 65 NEAR CULLMAN, ALABAMA AND MY CAR SHUT DOWN, THE ECM SHUT DOWN NO WARNING LIGHTS CAME ON, NO WARNING FROM ONSTAR THAT THERE WAS A PROBLEM, I CUT INTO THE RIGHT HAND LANE IN FRONT OF MY SISTER INLAW AND NEARLY WAS SIDE SWIPED, I HAD NO BREAKS, NO STEERING, EVERYTHING SHUT DOWN. SOME KIND OF ELECTRICAL SHORT... Read more
Incident date: Apr 10, 2017
REPLACED ENGINE A 2.4L LAF AND TRANSMISSION A 6T-50 WITH BAD TRANS @ 149K MILES ON 2011 BUICK REGAL. REPLACEMENT IS 2011 2.4L LAF ENGINE AND 6T-50 TRANS W/ 17K MILES. CAR NOW HAS P0089 AND P228D CODES AND WHINE FROM HIGH PRESSURE FUEL PUMP AS DESCRIBED IN #PIP5203A. TURNS OUT ORIGINAL ENGINE IS A 2010 ENGINE WITH ALL THE CAM CHAIN ISSUES SEEN IN OTHER NHTSA COMPLAINTS. TO ADD INSULT TO INJURY M... Read more
Incident date: Apr 10, 2017
REPLACED ENGINE A 2.4L LAF AND TRANSMISSION A 6T-50 WITH BAD TRANS @ 149K MILES ON 2011 BUICK REGAL. REPLACEMENT IS 2011 2.4L LAF ENGINE AND 6T-50 TRANS W/ 17K MILES. CAR NOW HAS P0089 AND P228D CODES AND WHINE FROM HIGH PRESSURE FUEL PUMP AS DESCRIBED IN #PIP5203A. TURNS OUT ORIGINAL ENGINE IS A 2010 ENGINE WITH ALL THE CAM CHAIN ISSUES SEEN IN OTHER NHTSA COMPLAINTS. TO ADD INSULT TO INJURY M... Read more
Incident date: Jan 1, 2011
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT STATED THAT THE IGNITION ANTI-THEFT CHIP CAUSED THE VEHICLE TO STALL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT HE REPLACED THE KEY, WHICH RESOLVED THE FAILURE FOR APPROXIMATELY ONE YEAR; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE O... Read more
Incident date: Jan 1, 2011
TL* THE CONTACT OWNS A 2001 BUICK REGAL. THE CONTACT STATED THAT THE IGNITION ANTI-THEFT CHIP CAUSED THE VEHICLE TO STALL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT HE REPLACED THE KEY, WHICH RESOLVED THE FAILURE FOR APPROXIMATELY ONE YEAR; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE O... Read more
Incident date: Apr 7, 2017
I WAS DRIVING ON THE INTERSTATE ON APRIL 6TH, 2017 WITH OUR TWO YOUNG DAUGHTERS (SPRING BREAK). OUR 2008 BUICK ENCLAVE MADE A SUBTLE NOISE, THEN A SECOND NOISE THAT WAS A BIT LOUDER. I PULLED OVER JUST IN TIME FOR ME AND MY LITTLE ONES TO GET OUT. WITHIN SECONDS, THE CAR WAS SMOKING HEAVILY WITH FLAMES FALLING TO THE GROUND; AND THEN WITHIN MINUTES, IT WAS BURNING FIERCELY. TWO GOOD SAMARITANS H... Read more
Fire
Incident date: Mar 27, 2017
I WRITE TO LODGE A SAFETY COMPLAINT ON GM. THIS PUBLIC SAFETY ISSUE CENTERS ON THE DETACHMENT OF THE REAR SPOILER WHILE OPERATING MY 2008 BUICK LACROSSE, MY ARGUMENT IS THAT ENGINEERS, BOTH LICENSED AND UNLICENSED, ARE EMPLOYED BY VEHICLE MANUFACTURING CORPORATIONS. THEY ARE ENGAGED IN THE PROCESS OF MANUFACTURING VEHICLES THAT ARE PLACE INTO OPERATION ON OUR NATION'S HIGHWAYS. THEIR WORK DIRECTLY... Read more
Incident date: Nov 20, 2016
POWER STEERING LOCKS UP WHILE DRIVING. CLUNKING NOISE FROM FRONT DRIVERS SIDE WHEEL. UNSTABLE STEERING AND HANDLING WHILE DRIVING ESPECIALLY AT SPEEDS ABOVE 40MPH. LARGE AMOUNTS OF OIL LEAKING INTO AND COLLECTING IN THROTTLE BODY AND AIR INTAKE. AFTER TWO TIMING CHAIN REPLACEMENTS VEHICLE HAS ROUGH IDLE, STALLS INTERMITTENTLY.
Incident date: Nov 20, 2016
POWER STEERING LOCKS UP WHILE DRIVING. CLUNKING NOISE FROM FRONT DRIVERS SIDE WHEEL. UNSTABLE STEERING AND HANDLING WHILE DRIVING ESPECIALLY AT SPEEDS ABOVE 40MPH. LARGE AMOUNTS OF OIL LEAKING INTO AND COLLECTING IN THROTTLE BODY AND AIR INTAKE. AFTER TWO TIMING CHAIN REPLACEMENTS VEHICLE HAS ROUGH IDLE, STALLS INTERMITTENTLY.
Incident date: Nov 20, 2016
POWER STEERING LOCKS UP WHILE DRIVING. CLUNKING NOISE FROM FRONT DRIVERS SIDE WHEEL. UNSTABLE STEERING AND HANDLING WHILE DRIVING ESPECIALLY AT SPEEDS ABOVE 40MPH. LARGE AMOUNTS OF OIL LEAKING INTO AND COLLECTING IN THROTTLE BODY AND AIR INTAKE. AFTER TWO TIMING CHAIN REPLACEMENTS VEHICLE HAS ROUGH IDLE, STALLS INTERMITTENTLY.
Incident date: Feb 14, 2017
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING 10 MPH, THE STEERING COLUMN LOCKED AND MADE AN ABNORMAL HUMMING SOUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING RESERVOIR WAS DEPLETED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO LACK OF PART AVAILABILITY THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS A... Read more
Incident date: Apr 11, 2017
THIS 2006 LUCERNE ENGINE SHUTS OFF WHILE IN MOTION WITHOUT WARNING. IT HAS SHUT OFF FOUR TIMES THIS YEAR AND TWO TIMES LAST YEAR. THE LAST TIME IT SHUT OFF, WAS APRIL 11, 2017 5:00 PM CENTRAL STANDARD TIME ON A BUSY CITY STREET. MY WIFE IS NOT STRONG ENOUGH TO STEER THIS CAR WHEN THE ENGINE SHUTS DOWN. WHEN SHE HAD RESTARTED THE ENGINE SHE WAS SO NERVOUS UNTIL SHE ACCIDENTALLY TURNED THE WRONG WAY... Read more
Incident date: Apr 12, 2017
DRIVING ONTO THE INTERSTATE I LOST SPEED, THE RPM CAME UP TO 3500 BUT NO SPEED. CARS WERE HONKING GIVING ME THE MIDDLE FINGER. I MOVED TO THE SIDE AND GOT A FLAT TIRE. A STATE PATROL CAME ALONG AND WAS GOING TO TICKET ME. I TOLD HIM WHAT HAPPENED AND HE TOLD ME HE SEES THIS EVERY OTHER MONTH WITH THIS MODEL AND THE CHEVY TRAVERSE. WE WERE ALMOST RAN OVER BY A LARGE TRUCK. IF SOMETHING HAPPENS ... Read more
Incident date: Dec 15, 2016
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. WHILE DRIVING 45 MPH, THE VEHICLE HESITATED, JERKED, AND FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE #1 CYLINDER MISFIRED AND THE PLUGS AND PCV VALVES WERE REPLACED. THE MECHANIC THEN TOOK THE VEHICLE FOR A TEST DRIVE AND DIAGNOSED THAT THE TRANSMISSION FAILED AND THE VEHICLE COULD NO LONGER BE SHIFTED INT... Read more
Incident date: Dec 15, 2016
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. WHILE DRIVING 45 MPH, THE VEHICLE HESITATED, JERKED, AND FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE #1 CYLINDER MISFIRED AND THE PLUGS AND PCV VALVES WERE REPLACED. THE MECHANIC THEN TOOK THE VEHICLE FOR A TEST DRIVE AND DIAGNOSED THAT THE TRANSMISSION FAILED AND THE VEHICLE COULD NO LONGER BE SHIFTED INT... Read more
BUICK
RENDEZVOUS
(2004) - ELECTRICAL SYSTEM
Apr 11, 2017
Incident date: Mar 4, 2017
TL* THE CONTACT OWNS A 2004 BUICK RENDEZVOUS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER WHILE TRAVELING VARIOUS SPEEDS. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY RESTARTED AFTER A MANUAL RESTART ATTEMPT WAS MADE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT IT COULD NOT BE REPLICATED. THE CONTACT REFERENCED NHTSA CAMPAIGN NU... Read more
Incident date: Apr 11, 2017
SERVICE AIR BAG WARNING CAME ON. CAR 2.5YRS OLD 50000 MILES. $850 CHARGE BY DEALER.... 2015 BUICK ENCLAVE. DEALER STATES AIRBAG MAY FAIL TO DEPLOY.
Incident date: Jan 2, 2017
WHEN THE VEHICLE IS STARTED THE RED AIRBAG LIGHT COMES ON AND WILL NOT GO OFF. OCCASIONALLY WHEN THERE IS A PASSENGER AND THE PASSENGER AIRBAG LIGHT COMES ON THE RED AIRBAG LIGHT WILL GO OFF. IT IS MY CONCERN THAT THE AIRBAG WILL NOT DEPLOY WHEN IT SHOULD OR IT WILL DEPLOY WHEN IT SHOULDN'T. I AM VERY CONCERNED ABOUT THIS. THE CAR HAS NEVER BEEN WRECKED AND THE AIRBAGS HAVE NEVER BEEN DEPLOYED. TH... Read more
Incident date: Aug 19, 2016
THE DRIVER AS WELL AS THE FRONT SEAT PASSENGER LOSES THE BENEFIT OF THE AIRBAGS IN THE FRONT SEAT AND THE AIRBAG STATUS INDICATOR LIGHTS. NEITHER AIRBAG DEPLOYED IN MY CRASH IN WHICH THE CAR WAS COMPLETELY DESTROYED AND BOTH DRIVER AND PASSENGER INJURED. I WAS DRIVING AT APPROXIMATELY 15 MPH AND TURNING LEFT ON A CITY STREET. A LETTER FROM BUICK IN DECEMBER 2016 CLAIMED THAT ONLY THE AIR BAG ON TH... Read more
Crash
2 injured
Incident date: Apr 3, 2017
ENCLAVE IS MAKING CREAKING NOISES WHEN TURNING, SOMETIMES THE STEERING PAUSES WHILE DRIVING, LEAKING POWER STEERING FLUID. THIS IS THE THIRD ENGINE ON THIS VEHICLE, SO MILEAGE ON THIS ENGINE ROUGHLY 25,000.
Incident date: Apr 4, 2017
TAKATA RECALL... WHILE DRIVING IN OUR CITY ALL INSTRUMENT PANEL LIGHT WENT TO FLASHING AND THE GAUGES WERE QUIVERING, BELLS WENT OFF AND MY CAR DIED RIGHT THERE IN THE TRAFFIC WHILE GOING 25 MPH. I HAD MY DAUGHTER AND GRANDSON IN THE CAR WITH ME AND BY THE GRACE OF GOD WE AVOIDED AN ACCIDENT. CAR WOULDN'T RESTART FOR ABOUT 10 MINUTES BUT EVENTUALLY DID WITH THE SAME THING HAPPENING WITH THE INSTR... Read more
Incident date: Apr 4, 2017
TAKATA RECALL... WHILE DRIVING IN OUR CITY ALL INSTRUMENT PANEL LIGHT WENT TO FLASHING AND THE GAUGES WERE QUIVERING, BELLS WENT OFF AND MY CAR DIED RIGHT THERE IN THE TRAFFIC WHILE GOING 25 MPH. I HAD MY DAUGHTER AND GRANDSON IN THE CAR WITH ME AND BY THE GRACE OF GOD WE AVOIDED AN ACCIDENT. CAR WOULDN'T RESTART FOR ABOUT 10 MINUTES BUT EVENTUALLY DID WITH THE SAME THING HAPPENING WITH THE INSTR... Read more
Incident date: Apr 4, 2017
TAKATA RECALL... WHILE DRIVING IN OUR CITY ALL INSTRUMENT PANEL LIGHT WENT TO FLASHING AND THE GAUGES WERE QUIVERING, BELLS WENT OFF AND MY CAR DIED RIGHT THERE IN THE TRAFFIC WHILE GOING 25 MPH. I HAD MY DAUGHTER AND GRANDSON IN THE CAR WITH ME AND BY THE GRACE OF GOD WE AVOIDED AN ACCIDENT. CAR WOULDN'T RESTART FOR ABOUT 10 MINUTES BUT EVENTUALLY DID WITH THE SAME THING HAPPENING WITH THE INSTR... Read more
Incident date: Apr 5, 2017
THE DRIVER'S SIDE WINDSHIELD WIPER STOPPED MOVING WHILE THE PASSENGER SIDE WAS STILL WORKING. THE SPLINES IN THE DRIVER'S SIDE ARM WERE STRIPPED. I TRIED TO FIND A REPLACEMENT ARM, BUT GM HAS DISCONTINUED THE PART & NO AFTERMARKET SUPPLIERS HAVE ONE AVAIALBLE. SEEMS WRONG TO HAVE A 12 YEAR OLD CAR THAT CAN NOT BE DRIVEN IN THE RAIN OR SNOW. GM NEEDS TO KEEP MAKING PARTS OR RELEASE THE PATENT & LET... Read more
Incident date: Sep 15, 2015
HEAD LIGHT FAILURE DUE TO PASSENGER SIDE RELAY HARNESS MODULE FAILURE. LOW BEAM LIGHTS FAILED ON DARK NIGHT ON MOUNTAIN ROAD. THIS PROBLEM HAS BEEN REPORTED BY NUMEROUS BUICK LUCERNE DRIVERS. BUICK OBVIOUSLY KNOWS THERE IS A PROBLEM BECAUSE THEY OFFER A REPLACEMENT FRONT LIGHT HARNESS MODULE THAT MUST BE SPLICED INTO THE EXISTING MAIN LIGHT HARNESS TO REPLACE THE ORIGINAL EQUIPMENT MODULE. THIS IS... Read more
Incident date: Sep 15, 2015
HEAD LIGHT FAILURE DUE TO PASSENGER SIDE RELAY HARNESS MODULE FAILURE. LOW BEAM LIGHTS FAILED ON DARK NIGHT ON MOUNTAIN ROAD. THIS PROBLEM HAS BEEN REPORTED BY NUMEROUS BUICK LUCERNE DRIVERS. BUICK OBVIOUSLY KNOWS THERE IS A PROBLEM BECAUSE THEY OFFER A REPLACEMENT FRONT LIGHT HARNESS MODULE THAT MUST BE SPLICED INTO THE EXISTING MAIN LIGHT HARNESS TO REPLACE THE ORIGINAL EQUIPMENT MODULE. THIS IS... Read more
Incident date: Apr 2, 2017
MY SUNROOF SHATTERED WHEN DRIVING. SHARDS OF GLASS FELL DOWN ON THE DRIVER AND PASSENGER.
Incident date: Mar 6, 2017
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. WHILE REVERSING, THE POWER STEERING SEIZED AND THE POWER TRAIN WARNING SENSOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Incident date: Mar 6, 2017
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. WHILE REVERSING, THE POWER STEERING SEIZED AND THE POWER TRAIN WARNING SENSOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Incident date: Apr 4, 2017
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V519000 (EXTERIOR LIGHTING) AND 14V355000 (ELECTRICAL SYSTEM). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWAR... Read more
Incident date: Apr 4, 2017
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V519000 (EXTERIOR LIGHTING) AND 14V355000 (ELECTRICAL SYSTEM). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWAR... Read more
Incident date: Mar 5, 2017
INTAKE LEAKING ANTIFREEZE - COST TOO MUCH TO REPAIR FOR ME. MY ONLY CAR TO GET TO WORK. REPLACING BEARINGS TODAY FOR STICKING BACK BRAKES. ALL INTERIOR ACCESSORIES ARE BROKEN; COSMETIC MIRROR, ASHTRAY, CENTER CONSOLE, PASSENGER WINDSHIELD WIPER STRIPPED MOTOR, 1 WINDOW WORKING. STILL OWE ON CAR BUT CANNOT FIX EVERYTHING. ANY HELP ????
Incident date: Mar 5, 2017
INTAKE LEAKING ANTIFREEZE - COST TOO MUCH TO REPAIR FOR ME. MY ONLY CAR TO GET TO WORK. REPLACING BEARINGS TODAY FOR STICKING BACK BRAKES. ALL INTERIOR ACCESSORIES ARE BROKEN; COSMETIC MIRROR, ASHTRAY, CENTER CONSOLE, PASSENGER WINDSHIELD WIPER STRIPPED MOTOR, 1 WINDOW WORKING. STILL OWE ON CAR BUT CANNOT FIX EVERYTHING. ANY HELP ????
Incident date: Mar 5, 2017
INTAKE LEAKING ANTIFREEZE - COST TOO MUCH TO REPAIR FOR ME. MY ONLY CAR TO GET TO WORK. REPLACING BEARINGS TODAY FOR STICKING BACK BRAKES. ALL INTERIOR ACCESSORIES ARE BROKEN; COSMETIC MIRROR, ASHTRAY, CENTER CONSOLE, PASSENGER WINDSHIELD WIPER STRIPPED MOTOR, 1 WINDOW WORKING. STILL OWE ON CAR BUT CANNOT FIX EVERYTHING. ANY HELP ????
Incident date: Apr 2, 2017
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE REAR PASSENGER DOOR FAILED TO OPEN WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 47,000.
Incident date: Aug 31, 2015
THIS VEHICLE STALLS/CUTS OFF WHILE DRIVING. IT CAN OCCUR WHILE DRIVING OR TAKING OFF FROM A STAND STILL. IT MAINTAINS A STORED HISTORY CODE P0014 AND AFTER SERVICE WILL REAPPEAR. ESPECIALLY DANGEROUS WHILE DRIVING IN THE NATIONAL CAPITAL AREA. BUICK HAS A NOTICE ABOUT THE ENGINE CONTROL MODULE AND THAT HAS TO BE REPROGRAMED FOR THAT VEHICLE MODEL AND MY VIN NUMBER FALLS WITHIN THAT BULLETIN. THE ... Read more
Incident date: Aug 31, 2015
THIS VEHICLE STALLS/CUTS OFF WHILE DRIVING. IT CAN OCCUR WHILE DRIVING OR TAKING OFF FROM A STAND STILL. IT MAINTAINS A STORED HISTORY CODE P0014 AND AFTER SERVICE WILL REAPPEAR. ESPECIALLY DANGEROUS WHILE DRIVING IN THE NATIONAL CAPITAL AREA. BUICK HAS A NOTICE ABOUT THE ENGINE CONTROL MODULE AND THAT HAS TO BE REPROGRAMED FOR THAT VEHICLE MODEL AND MY VIN NUMBER FALLS WITHIN THAT BULLETIN. THE ... Read more
Incident date: Dec 30, 2015
PASSENGER SEAT AIRBAG SENSOR DETECTS PASSENGER ABOUT 60% OF TIME, AT RANDOM OCCASIONS SETTING IN DRIVEWAY OR DRIVING DOWN THE ROAD. THE 40% AIRBAG IS OFF AND OUT OF SERVICE. WE HAVE DEALT WITH GMC BUICK AND THEY HAVE RUN TEST AT DEALERSHIP COULD NOT COME UP A SOLUTION TO THE PROBLEM. IF THE AIRBAG IS OFF AT ANYTIME THE PASSENGER IS AT RISK OF GREATER INJURY IN AN ACCIDENT, WHY IS 60% ACCEPTABLE ... Read more