Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: May 10, 2017
FOR ALMOST THE ENTIRE TIME OF 16 YEARS OF OWNING THIS CAR, THE SET CRUISE CONTROL OFTEN TIMES SPEEDS UNCONTROLLABLY. HAVE REPLACED THE MODULE TWICE BUT CONTINUES TO HAPPEN. LOCAL BUICK DEALER TELLS ME THEY HAVE NOT HEARD OF THIS BEFORE. I FIRMLY BELIEVE THEY ARE UNTRUTHFUL.
Incident date: May 22, 2017
VEHICLE WAS BROUGHT IN FOR A FULL FUEL LINE REPLACEMENT. TECHNICIAN REPORTED THAT THE BODY AND SUB-FRAME ARE CORRODED TO THE EXTENT THAT THE VEHICLE SHOULD NOT BE DRIVEN ON THE ROAD.
Incident date: May 22, 2017
VEHICLE WAS BROUGHT IN FOR A FULL FUEL LINE REPLACEMENT. TECHNICIAN REPORTED THAT THE BODY AND SUB-FRAME ARE CORRODED TO THE EXTENT THAT THE VEHICLE SHOULD NOT BE DRIVEN ON THE ROAD.
Incident date: May 22, 2017
VEHICLE WAS BROUGHT IN FOR A FULL FUEL LINE REPLACEMENT. TECHNICIAN REPORTED THAT THE BODY AND SUB-FRAME ARE CORRODED TO THE EXTENT THAT THE VEHICLE SHOULD NOT BE DRIVEN ON THE ROAD.
Incident date: Apr 28, 2017
CAR HAS 500 MILES ON IT. DRIVER SEAT BELT WILL NOT RELEASE. HAVE TO PUSH PULL NUMEROUS TIMES FOR ABOUT 2-4 MINUTES TO GET BELT TO RELEASE TO ATTACH. THEN WITH CERTAIN MOVEMENT BELT WILL LOCK YOU IN POSITION, NO ROOM TO MOVE UPPER TORSO. TOLD BY DEALER AND BUICK THAT THE PART IS NOT RELEASABLE, ONLY A PRODUCTION PART. IT HAS BEEN SITTING AT DEALERSHIP FOR OVER 3 WEEKS, STILL WAITING ON BELT ASSE... Read more
Incident date: Apr 28, 2017
CAR HAS 500 MILES ON IT. DRIVER SEAT BELT WILL NOT RELEASE. HAVE TO PUSH PULL NUMEROUS TIMES FOR ABOUT 2-4 MINUTES TO GET BELT TO RELEASE TO ATTACH. THEN WITH CERTAIN MOVEMENT BELT WILL LOCK YOU IN POSITION, NO ROOM TO MOVE UPPER TORSO. TOLD BY DEALER AND BUICK THAT THE PART IS NOT RELEASABLE, ONLY A PRODUCTION PART. IT HAS BEEN SITTING AT DEALERSHIP FOR OVER 3 WEEKS, STILL WAITING ON BELT ASSE... Read more
Incident date: May 15, 2015
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHILE DRIVING 15 MPH, THE WINDSHIELD BEGAN TO FOG UP. THE CONTACT HAD TO PULL OVER REPEATEDLY TO CLEAR THE WINDSHIELD. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DEFROSTER FLAPPER VALVE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. LATER, THE AIR TEMPERATURE ON THE DRIVER AND PASSENGER SIDES OF THE VEHICLE VARIED. THE ... Read more
Incident date: Feb 22, 2017
2 HOURS AFTER SUNRISE OR 2 HOURS BEFORE SUNSET, IF DRIVING ON A SUNNY DAY AND DRIVE INTO TREE SHADOWS, BOTH THE INSTRUMENT PANEL AND THE INTELLILINK SYSTEM DISPLAYS GO COMPLETELY DARK. THIS IS WITH NO EXTERNAL LIGHTS ON (WHY SHOULD THEY BE ON A BRIGHT SUNNY MORNING OR EVENING?). RETURNING TO SUNLIT STRETCHES DO NOT MAKE THE PANELS GO BRIGHT AGAIN. YOU HAVE TO TURN OFF THE IGNITION AND RESTART THE ... Read more
Incident date: May 11, 2017
MY CAR STALLED WHILE DRIVING HOME FROM WORK ON THE FREEWAY, ALMOST CAUSING ME TO GET HIT BY THE CAR BEHIND ME. THE CAR HAD BEEN RUNNING FINE, THERE WERE NO INDICATOR/WARNING LIGHTS FLASHING ON MY DASH PRIOR TO THIS. I AND IT TOWED TO A MECHANIC CLOSE BY AND HE TOLD ME IT LOOKS LIKE THE TIMING CHAIN HAD BROKE. I BOUGHT THIS AS A CERTIFIED CAR AND HAVE ALWAYS HAD THE OIL CHANGED AS SOON AS THE VEHIC... Read more
Incident date: May 1, 2004
1984 BUICK REGAL WITH 3800L V6. THE VALVE COVERS ARE LEAKING EXCESSIVE OIL ON THE EXHAUST MANIFOLD WHICH COULD START FIRE WHEN DRIVING, WHEN PARKED, WHEN THE ENGINE IS HOT! THE 97 THROUGHT 2004 BUICK REGALS WERE RECALLED FOR THIS EXACT SITUATION. WHY WAS THE 94 NOT RECALLED? HAS IT DUE TO AGE?
Incident date: May 16, 2017
ENGINE CONSUMING OIL WITH NO LEAKS. TECH SAID THAT OIL IS PASSING THROUGH RINGS AND BURNING DURING COMBUSTION. MY CAR HAS 174000 MILES AND HAS BEEN WELL CARED FOR. I AM VERY UPSET THAT THE REMEDY FOR THIS IS TO OVERHAUL OR REPLACE THE ENGINE. ALSO, A/C DOESN'T WORK ANYMORE. TECH SAYS COMPRESSOR HAS FAILED. PLEASE REMEDY. LAST AMERICAN CAR I BUY.
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT A CHEVROLET SUBURBAN CRASHED INTO THE REAR OF THE VEHICLE WHILE DRIVING AT UNKNOWN SPEEDS. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THE SERVICE AIR BAG INDICATOR ILLUMINATED AND FLASHED FOLLOWING THE CRASH. THE CONTACT SUSTAINED WHIPLASH, NECK, AND BACK PAIN, WHICH REQUIRED MEDICAL ATTENTION. IT WAS UNKNOWN IF THE SIX O... Read more
Crash
1 injured
Incident date: Apr 3, 2017
WHILE VEHICLE WAS IN MOTION ON A CITY STREET,APPROXIMATELY 5 DAYS AGO AND ALSO 1 MONTH PRIOR TO THIS IT UNEXPECTEDLY REDUCED POWER AND WITHIN 5 SECONDS COMPLETELY SHUT DOWN THE VEHICLE!IF I WAS ON A PARKWAY OR INTERSTATE WHEN THIS OCCURRED IT COULD HAVE RESULTED IN A SERIOUS CRASH.MY WIFE WILL NO LONGER DRIVE THIS CAR FOR FEAR IT WILL CAUSE A TERRIBLE OR FATAL ACCIDENT.THE VEHICLES DASH READ "STA... Read more
Incident date: Jul 1, 2013
TL* THE CONTACT OWNED A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLAMPS INDEPENDENTLY FAILED TO ILLUMINATE. THE FAILURE OCCURRED WITHOUT WARNING. THE FAILURE OCCURRED APPROXIMATELY FIVE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOW BEAM HEADLAMPS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED THE MANUFACTURER W... Read more
Incident date: May 14, 2017
TL* THE CONTACT OWNS A 2000 BUICK LESABRE. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED A BURNING ODOR AND SMOKE. AFTER THE HOOD WAS OPENED, THE CONTACT NOTICED LEAKING ON THE EXHAUST MANIFOLD. THE VEHICLE WAS NOT DIAGNOSED, BUT THE CONTACT REPLACED THE GASKET. THE MANUFACTURER STATED THAT DUE TO THE VEHICLE NOT BEING MANUFACTURED AT THE SAME PLANT AS THE DEFECTIVE VEHICLES, THE VIN WAS NOT I... Read more
Fire
BUICK
RENDEZVOUS
(2006) - ELECTRICAL SYSTEM
May 14, 2017
Incident date: May 1, 2017
VEHICLE SHUTS DOWN WHILE DRIVING WITHOUT WARNING, AND IT CAN ONLY BE STARTED BY MOVING THE FUSE BOX WIRING AROUND. NOT SURE WHAT ELSE TO DO ABOUT THIS PROBLEM. MECHANICS ARE UNABLE TO HELP OR DIAGNOSE THIS PROBLEM.
Incident date: May 14, 2017
THE AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY. ACCORDING TO MY ONLINE RESEARCH THIS SEEMS TO BE VERY COMMON ON THE 2008 LACROSSE.
Incident date: May 11, 2017
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE THE VEHICLE WAS PARKED, THE AIR BAGS DEPLOYED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO BE DIAGNOSED, BUT THE CONTACT WAS NOT GIVEN A CAUSE FOR THE DEPLOYMENT. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V118000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Incident date: May 1, 2013
TL* THE CONTACT OWNS A 2006 BUICK RAINIER. AFTER PARKING THE VEHICLE, THE FRONT DRIVER SIDE EXTERIOR DOOR HANDLE FRACTURED. THE CONTACT HAD TO ENTER THE VEHICLE THROUGH THE PASSENGER DOOR. THE VEHICLE WAS TAKEN TO A DEALER AND THE HANDLE WAS REPAIRED, BUT THE FAILURE RECURRED FIVE TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Incident date: Feb 1, 2015
LOW BEAM LIGHTS KEEP GOING OUT. WE REPLACED THE BULBS ON THE DRIVER SIDE SEVERAL TIMES IT WOULD WORK FOR 1 HOUR TO 2 MONTHS THEN IT WOULD GO OUT AGAIN. NOW I HAVE NO LOW BEAM LIGHTS AT ALL. REPLACED THE DIMMER SWITCH AND IT DID NOT HELP.
Incident date: May 8, 2017
IGNITION SWITCH IS FAILING, CAUSING STALLS, AND FLASHING WARNING LIGHTS. WARNING LIGHTS CAME ON FOR JUST A SECOND OR 2 TODAY WHILE I WAS DRIVING AT HIGHWAY SPEED. IT STOPPED AT A STOP LIGHT AND I HAD TO START IT. IT KILLED IN A GARAGE, TURNING OFF THE HIGHWAY INTO A DRIVEWAY, AND SO ON. EVIDENTLY THIS IS A PROBLEM IN GM CARS.
Incident date: Jan 1, 2017
THE POWER BACK DOOR"HATCH" SLAMS SHUT AFTER OPENING. BE THE POWER ON OR OFF. SOMETIMES IT WILL STAY OPEN OTHER TIMES IT SLAMS SHUT. IT DOESN'T MATTER EVEN IF YOU ARE STANDING THERE. IT HAS SLAMMED SEVERAL TIMES ON MY CHILDRENS' HEADS. I EMAILED BUICK BUT THEY STATED MY CAR WAS NOT INVOLVED IN THE RECALL BUT THIS IS OBVIOUSLY THE SAME PROBLEM THE OTHER 2012 BUICK ENCLAVES WERE HAVING.
3 injured
Incident date: Apr 12, 2017
TL* THE CONTACT OWNED A 2011 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 60 MPH IN THE LEFT LANE, AN 18 WHEELER TRUCK MERGED OVER AND SMASHED THE CONTACT'S VEHICLE AND ANOTHER VEHICLE INTO THE METAL GUARDRAIL. NONE OF THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED HEAD INJURY, BACK PAINS, AND LEG PAINS. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND THE INSU... Read more
Crash
1 injured
BUICK
RENDEZVOUS
(2005) - ELECTRONIC STABILITY CONTROL (ESC)
May 9, 2017
Incident date: Apr 29, 2017
PCM HAS BEEN CAUSING PROBLEMS. I FIRST LOST MY SPEEDOMETER WITH NO IDEA HOW TO FIX IT. INTERMITTENT GAS GAGE PROBLEMS, AND NOW VEHICLE CUTS OUT WHILE DRIVING. MECHANIC HAS RULED OUT PLUGS AND WIRES, COILS, IGNITION CONTROL AND MORE. NOW, I MUST GO TO THE DEALERSHIP WITH IT. THIS RECALL IS LISTED ON 2004
BUICK
RENDEZVOUS
(2005) - FUEL/PROPULSION SYSTEM
May 9, 2017
Incident date: Apr 29, 2017
PCM HAS BEEN CAUSING PROBLEMS. I FIRST LOST MY SPEEDOMETER WITH NO IDEA HOW TO FIX IT. INTERMITTENT GAS GAGE PROBLEMS, AND NOW VEHICLE CUTS OUT WHILE DRIVING. MECHANIC HAS RULED OUT PLUGS AND WIRES, COILS, IGNITION CONTROL AND MORE. NOW, I MUST GO TO THE DEALERSHIP WITH IT. THIS RECALL IS LISTED ON 2004
BUICK
RENDEZVOUS
(2005) - POWER TRAIN
May 9, 2017
Incident date: Apr 29, 2017
PCM HAS BEEN CAUSING PROBLEMS. I FIRST LOST MY SPEEDOMETER WITH NO IDEA HOW TO FIX IT. INTERMITTENT GAS GAGE PROBLEMS, AND NOW VEHICLE CUTS OUT WHILE DRIVING. MECHANIC HAS RULED OUT PLUGS AND WIRES, COILS, IGNITION CONTROL AND MORE. NOW, I MUST GO TO THE DEALERSHIP WITH IT. THIS RECALL IS LISTED ON 2004
Incident date: Sep 5, 2016
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. ON SEVERAL OCCASIONS, THE CONTACT APPLIED THE BRAKE PEDAL TO ENGAGE THE PUSH BUTTON START, BUT THERE WAS NO RESPONSE. THE DEALER WAS UNABLE TO REPLICATE THE FAILURE. A SECOND DEALER INDICATED THAT THEY REPLACED THE KEY FOB BATTERY, BUT THE REPAIR WAS NOT A SOLUTION TO PREVENT THE FAILURE. THE MANUFACTURER PROVIDED NO REPAIR SOLUTION. THE CONTACT HAD NO R... Read more
Incident date: May 2, 2017
I PURCHASE THIS VEHICLE USED FROM HENNESSEY BUICK DEALERSHIP 9 MONTHS AGO AS CERTIFIED USED CAR. MAY 4 TRAVELING ON INTERSTATE 75 NORTH, AT SIXTY FIVE MILES PER HOUR/THE TRANSMISSION GIVE A LOUD BAND SOUND AND THE CAR STOPPED IN MIDDLE OF HIGHWAY. WITH TRAFFIC TRAVELING BOTH WAYS. THE DRIVE TRAIN STOP PULLING. HAD CAR TOWED BACK TO HENNESSEY AND WAS TOLD THAT THE TRANSMISSION BLEW UP ALONG WITH... Read more
Incident date: May 2, 2017
I PURCHASE THIS VEHICLE USED FROM HENNESSEY BUICK DEALERSHIP 9 MONTHS AGO AS CERTIFIED USED CAR. MAY 4 TRAVELING ON INTERSTATE 75 NORTH, AT SIXTY FIVE MILES PER HOUR/THE TRANSMISSION GIVE A LOUD BAND SOUND AND THE CAR STOPPED IN MIDDLE OF HIGHWAY. WITH TRAFFIC TRAVELING BOTH WAYS. THE DRIVE TRAIN STOP PULLING. HAD CAR TOWED BACK TO HENNESSEY AND WAS TOLD THAT THE TRANSMISSION BLEW UP ALONG WITH... Read more
Incident date: May 5, 2017
THE AIR BAG MALFUNCTION WARNING LIGHT BLINKS AND THEN REMAINS ON WHEN THE IGNITION IS TURNED ON AND WHEN DRIVING REGARDLESS OF SPEED. THIS CONDITION HAS RESULTED IN THE REPLACING OF THE RELEVANT PART TWICE SINCE I PURCHASED THIS VEHICLE IN 2009 ONCE UNDER WARRANTY AND ONCE OUT OF WARRANTY. THIS RECURRING PROBLEM COMPROMISES THE OPERATION OF THE AIR BAGS IN THE EVENT OF AN ACCIDENT. THE AIR BAGS... Read more
Incident date: Apr 19, 2017
TL* THE CONTACT OWNS A 2016 BUICK VERANO. WHILE DRIVING 35 MPH AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED THE CONTACT'S VIEW WAS OBSTRUCTED BY THE UPPER LAYER FACTORY TINT ON THE FRONT WINDSHIELD. THE CONTACT STATED THAT THE ISSUE WAS NOT PRESENT WITH THE HEADLIGHTS FROM ONCOMING TRAFFIC OR WHILE DRIVING ON LIGHTED ROADWAYS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HEADLAMPS WERE ADJUST... Read more
Incident date: Dec 1, 2016
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO OPEN WITHOUT WARNING. THE CONTACT ROLLED DOWN THE DRIVER'S SIDE WINDOW AND OPENED THE DOOR FROM THE OUTSIDE IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE DOOR PANEL NEEDED TO BE REPLACED. THE DEALER MENTIONED THAT THE ESTIMATED COST F... Read more
Incident date: Dec 1, 2016
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE DRIVER'S SIDE DOOR FAILED TO OPEN WITHOUT WARNING. THE CONTACT ROLLED DOWN THE DRIVER'S SIDE WINDOW AND OPENED THE DOOR FROM THE OUTSIDE IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE DOOR PANEL NEEDED TO BE REPLACED. THE DEALER MENTIONED THAT THE ESTIMATED COST F... Read more
Incident date: Apr 26, 2017
TL* THE CONTACT OWNS A 2015 BUICK VERANO. AFTER PARKING THE VEHICLE, IT FAILED TO RESTART WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE THEFT DEVICE NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE DEALER WAS CHARGING $596 FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKN... Read more
Incident date: Mar 1, 2017
2011 BUICK REGAL. CONSUMER WRITES IN REGARDS TO FAULTY DIRECT IGNITION HIGH PRESSURE FUEL PUMP. *LD THE CONSUMER STATED HE WAS ADVISED THAT HIS VEHICLE HAD THE SAME IGNITION HIGH PRESSURE FUEL PUMP THAT RESULTED IN A RECALL FOR GMC VEHICLES. THE CONSUMER BELIEVED HIS VEHICLE SHOULD BE INCLUDED IN THE RECALL. UPDATED 05/03/2017*JS
Incident date: Apr 21, 2017
TL* THE CONTACT OWNS A 2016 BUICK VERANO. WHILE DRIVING 30 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP PROPERLY. THE VEHICLE EVENTUALLY CAME TO A STOP. THE FAILURE OCCURRED A SECOND TIME AND THE CONTACT HAD TO APPLY THE ELECTRIC PARKING BRAKE IN ORDER TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTUR... Read more
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE TIRE PRESSURE LOW WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VALVE STEM FAILED AND NEEDED TO BE REPLACED. THE CONTACT HAD THE VEHICLE REPAIRED; HOWEVER, THE FAILURE RECURRED AND THE TIRE BEGAN TO LEAK. THE CONTACT HAD THE VEHICLE REPAIRED A SECOND TIME. THE FAILURE ... Read more
Incident date: Feb 1, 2017
THE LIGHTS GO OUT COMPLETELY WHILE DRIVING.
Incident date: Apr 2, 2017
MY 2010 BUICK BLEW A PUFF OF WHITE SMOKE AND THEN LOST POWER ON A BUSY STREET WITH MY WIFE AND KIDS IN THE CAR. LUCKILY MY WIFE MANAGED TO GET IT PULLED OFF THE SIDE OF THE ROAD WITHOUT BEING HIT BY OTHER CARS. A GM MECHANIC REPLACED ONE INJECTOR AT $510.00 AND SAID WE WERE GOOD TO GO. THE CHECK ENGINE LIGHT CAME ON 2 DAYS LATER AND THAT CODE SHOWED THE TIMING CHAIN. NOW, THE BUICK DEALERSHIP WANT... Read more
Incident date: Apr 26, 2017
I'VE BEEN HAVING SPORADIC FLICKERING LOW BEAM ISSUES WITH THIS CAR SINCE I BOUGHT IT, AND HAVE SPENT UNTOLD HOURS AND TIME TRYING TO FIGURE IT OUT INCLUDING TAKING IT TO THE DEALER. (I WORK NIGHTS.) LAST WEEK THE LOW BEAMS FAILED ON THE WAY HOME FROM WORK AT MIDNIGHT. RESEARCHED IT, AND FINALLY SAW THE RECALL FOR GMS AND SUBSEQUENTLY AN AP STORY ABOUT WIDENING THE RECALL THAT WAS DATED APRIL 29... Read more
Incident date: Mar 22, 2017
2014 BUICK ENCORE. CONSUMER WRITES IN REGARDS TO A MALFUNCTION WITH THE FRONT PASSENGER SEAT AIRBAG FEATURE. *LD UPDATED 05/1/2017*JS
Incident date: Apr 17, 2017
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT WAS INFORMED THAT THE FUEL PUMP AND RELAY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT WAS INFORMED THAT THE RELAY FAILED. THE RELAY WAS REPLACED THREE ADDI... Read more
Incident date: Apr 26, 2017
THE ENGINE FAN WOULD COME ON AFTER DRIVING THE CAR FOR A COUPLE DAYS, FINALLY WHILE DRIVING THE CAR THE ENGINE LIGHT CAME ON AND THE CAR STARTED RUNNING ON REDUCED POWER AND THE CAR OVERHEATED. A LEAK WAS FOUND IN A HOSE AND WAS REPLACED BUT YET THE CAR STILL CONTINUES TO OVERHEAT RAPIDLY.
Incident date: Apr 26, 2017
THE ENGINE FAN WOULD COME ON AFTER DRIVING THE CAR FOR A COUPLE DAYS, FINALLY WHILE DRIVING THE CAR THE ENGINE LIGHT CAME ON AND THE CAR STARTED RUNNING ON REDUCED POWER AND THE CAR OVERHEATED. A LEAK WAS FOUND IN A HOSE AND WAS REPLACED BUT YET THE CAR STILL CONTINUES TO OVERHEAT RAPIDLY.
Incident date: Mar 3, 2017
FUEL PUMP RELAY BURNED OUT TWICE. SCORCH MARKS FROM SERIOUS OVERHEAT POSSIBLY FIRE ON BOTTOM OF REAR SEAT. CAR STOPS IN MIDDLE OF ROAD WHEN FUEL PUMP RELAY APPEARS TO POP LOOSE SHUTTING OFF FUEL TO ENGINE. HAVE TO PRESS AND WIGGLE RELAY TO RESTART CAR. POSSIBLE BAD CONNECTION IN FUSE BOX UNDER REAR SEAT.. RECOMMEND MAKING MANUFACTURERS BE PROHIBITED FROM INSTALLING BATTERIES AND ELECTRICAL FUSE... Read more
Incident date: Apr 3, 2017
TL* THE CONTACT OWNS A 2004 BUICK REGAL. WHILE DRIVING SLOW SPEEDS, ALL THE INSTRUMENT CLUSTER WARNING INDICATORS ILLUMINATED AND THE ENGINE SEIZED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE.... Read more
Incident date: Apr 20, 2017
IT IS NOT READING THE REMOTE KEY. IT WAS PARKED
Incident date: Apr 9, 2017
TL* THE CONTACT OWNS A 1999 BUICK LESABRE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE FUEL PUMP WAS REPLACED. AFTER THE REPAIR, THE FAILURE PERSISTED AND A STRONG FUEL ODOR WAS PRESENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE... Read more
Incident date: Apr 24, 2017
TL* THE CONTACT OWNS A 2004 BUICK LESABRE EQUIPPED WITH COPPER MASTERCRAFT MC440 TIRES, SIZE: 225/60/R16 (NA). UPON INSPECTION, IT WAS DISCOVERED THAT THE FRONT PASSENGER SIDE TIRE EXPERIENCED A BUBBLE ON THE SIDEWALL. THE TIRE WAS SENT BACK TO THE MANUFACTURER WHO INDICATED THAT THE BUBBLE WAS CAUSED BY AN IMPACT. THE CONTACT INDICATED THAT THERE WAS NOTHING ON THE TIRE THAT WOULD CONFIRM THE BUB... Read more
Incident date: Apr 17, 2017
I MADE A STOP AT THE STOP SIGN ON RIDGE HILL DR AND HICKORY HILL RD. AS I TURN LEFT ON HICKORY HILL RD MY CAR STARTED TO MAKE A LOUD KNOCKING SOUND FROM THE MOTOR. SO I STAYED TRAVELING THE SAME DIRECTION ON HICKORY HILL RD TO THE AUTO ZONE ON THE RIGHT THAT'S LOCATED ON HICKORY HILL RD AND WINCHESTER RD. I PURCHASED IGNITION COILS, WIRES, AND SHARK PLUG FOR MY VEHICLE. I GET ON HICKORY HILL RD HE... Read more