Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jun 12, 2017
LOW PROFILE TIRES: A ROCK HIT MY TIRE-TIRED DESTROYED-HIT SMALL HOLE APPROXIMATELY 4 IN DEEP ABOUT 6 INCHES WIDE TIRE BLEW. TODAY WIFE BACKING UP HIT ROUNDED CORNER TIRE BLEW. CONTINENTAL TIRES LOW PROFILE ARE UNSAFE. I DO NOT TRUST THEM AND DEALERS. TELL ME THEY ARE CHANGING TIRES BY MULTIPLE TIMES DUE TO LOW PROFILE. TIRES ARE 235X45X 18 PRO H . I BELIEVE THEY ARE A SAFETY HAZARD .
Incident date: Jun 10, 2017
VEHICLE, TRAVELING 45MPH IN TRAFFIC STREAM ON HIGHWAY, SUDDENLY LOST ALL POWER, INCLUDING ENGINE, RADIO, AC FAN, AND DASHBOARD LIGHTS. AFTER COASTING TO ROADSIDE, STILL MOVING, RADIO, AC FAN AND DASHBOARD LIGHTS SUDDENLY SELF RESTORED. AFTER STOPPING, TRANSMISSION PUT IN PARK, START BUTTON PUSHED, ENGINE STARTED, EVERYTHING BACK TO NORMAL.
Incident date: Jun 10, 2017
VEHICLE, TRAVELING 45MPH IN TRAFFIC STREAM ON HIGHWAY, SUDDENLY LOST ALL POWER, INCLUDING ENGINE, RADIO, AC FAN, AND DASHBOARD LIGHTS. AFTER COASTING TO ROADSIDE, STILL MOVING, RADIO, AC FAN AND DASHBOARD LIGHTS SUDDENLY SELF RESTORED. AFTER STOPPING, TRANSMISSION PUT IN PARK, START BUTTON PUSHED, ENGINE STARTED, EVERYTHING BACK TO NORMAL.
Incident date: Jun 10, 2017
VEHICLE, TRAVELING 45MPH IN TRAFFIC STREAM ON HIGHWAY, SUDDENLY LOST ALL POWER, INCLUDING ENGINE, RADIO, AC FAN, AND DASHBOARD LIGHTS. AFTER COASTING TO ROADSIDE, STILL MOVING, RADIO, AC FAN AND DASHBOARD LIGHTS SUDDENLY SELF RESTORED. AFTER STOPPING, TRANSMISSION PUT IN PARK, START BUTTON PUSHED, ENGINE STARTED, EVERYTHING BACK TO NORMAL.
Incident date: Jun 10, 2017
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. WHILE LOADING SOME ITEMS IN THE BACK OF THE VEHICLE, THE SUN ROOF SHATTERED INTO PIECES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS BEING REPAIRED AT THE DEALER (WALTER JACKSON IN RINGGOLD, GEORGIA), BUT WAS NOT COVERED UNDER WARRANTY. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Incident date: Jun 11, 2017
NUT CAME LOSE AND FELL OFF CAUSING HYDRAULIC FLUID TO LEAK FROM FEONT MOTOR MOUNT
Incident date: Jan 1, 2017
TAKATA RECALL I NOTICED THAT THE DRIVER SIDE LIGHT KEEP GETTING CONDENSATION IN IT I NOTICED THAT EVERYBODY WHO HAVE THE GS MODEL HAS CONDENSATION IN CAUSING THE BALLAST TO FILL WITH WATER AND CAUSING THE BULB TO BURN OUT AND THE BALLAST AND BULB HAVE TO BE REPLACED BECAUSE OF WATER ENTERING INTO THE HEADLIGHT
Incident date: Jun 9, 2017
GOT. INTO A. ACCIDENT ON 6 /9/2017 I WAS TRAVELING 35 TO37 MLS. PER HOUR A DARK BLUE VAN TRIED TO GO BEFORE ME COMING THE OPPOSITE WAY COMING TOWARDS ME SHE TURN IN FOUNT OF ME I HIT HER ON PASSAGE SIDE OF VAN IT WAS A MAJOR ACCIDENT NO AIR BAG DEPLOYED. WE WERE ON PERKINS ST OF AKRON OHIO. [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash
1 injured
Incident date: May 24, 2017
I AM WRITING A COMPLAINT TO INFORM YOU ABOUT MY 2006 BUICK LUCERNE, VIN NUMBER [XXX]. IT HAS A DEFECT. THE CAR HAS BEEN ACCELERATING AT VARIOUS TIMES. ALSO, THE CAR HAS TURNED OFF TWICE WHILE I WAS DRIVING. THE FIRST TIME WAS WHILE I WAS DRIVING IN THE PARKING LOT AT MY JOB AND THE SECOND TIME WAS ON MAY 24, 2017 AS I WAS JUST STARTING TO PASS THE BLINKING LIGHTS. I REALLY FEEL THAT THE CAR I... Read more
Incident date: May 24, 2017
I AM WRITING A COMPLAINT TO INFORM YOU ABOUT MY 2006 BUICK LUCERNE, VIN NUMBER [XXX]. IT HAS A DEFECT. THE CAR HAS BEEN ACCELERATING AT VARIOUS TIMES. ALSO, THE CAR HAS TURNED OFF TWICE WHILE I WAS DRIVING. THE FIRST TIME WAS WHILE I WAS DRIVING IN THE PARKING LOT AT MY JOB AND THE SECOND TIME WAS ON MAY 24, 2017 AS I WAS JUST STARTING TO PASS THE BLINKING LIGHTS. I REALLY FEEL THAT THE CAR I... Read more
Incident date: Jun 9, 2017
POWER STEERING HAS INTERMITTENT FAILURE AT LOW SPEED
Incident date: Jun 7, 2017
WE HAVE REPLACED 3 WHEEL BEARINGS IN THE 7 YEARS WE HAVE OWNED THIS CAR. SEEMS LIKE A LOT.
Incident date: Jun 7, 2017
I RECEIVED A LETTER DATED NOVEMBER 2015 THAT THERE COULD BE A DEFECT IN MY THROTTLE POSITION SENSOR. THE SYMPTOMS WERE THAT THE CAR RAN ROUGH, REDUCED POWER, ENGINE LIGHT, ETC. AS SOON AS I RECEIVED THIS LETTER, AND WHILE MY CAR WAS STILL UNDER FACTORY WARRANTY, I TOOK THE CAR IN TO THE DEALER AND THEY SAID THERE WAS NOTHING WRONG WITH MY VEHICLE. THERE WAS BUT I CONTINUED TO DRIVE. I THEN MADE... Read more
Incident date: Apr 6, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS SHORTED OUT WITHOUT WARNING. THE VEHICLE WAS NOT INCLUDED IN NHTSA ACTION NUMBER: RQ17002 (EXTERIOR LIGHTING); HOWEVER, THE CONTACT EXPERIENCED THE FAILURE RELATED TO THE MANUFACTURER RECALL CAMPAIGN NUMBER: 14291 AND NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED. THE F... Read more
Incident date: Jun 1, 2017
MY CAR WAS IN MOTION GOING APPROXIMATELY 45-50 MPH WHEN IT HIT A STATIONARY VEHICLE ON THE HIGHWAY. I WAS ABLE TO HIT MY BRAKES BUT STILL HIT THE CAR IN ALMOST FULL FORCE, HEAD ON. BOTH MY CAR AND THE CAR I HIT ARE TOTALED, AND I WAS TAKEN BY AMBULANCE TO THE HOSPUTAL AFTER, BUT MY AIRBAGS DID NOT GO OFF.
Crash
1 injured
Incident date: Jun 1, 2017
MY CAR WAS IN MOTION GOING APPROXIMATELY 45-50 MPH WHEN IT HIT A STATIONARY VEHICLE ON THE HIGHWAY. I WAS ABLE TO HIT MY BRAKES BUT STILL HIT THE CAR IN ALMOST FULL FORCE, HEAD ON. BOTH MY CAR AND THE CAR I HIT ARE TOTALED, AND I WAS TAKEN BY AMBULANCE TO THE HOSPUTAL AFTER, BUT MY AIRBAGS DID NOT GO OFF.
Crash
1 injured
Incident date: Jun 1, 2017
MY CAR WAS IN MOTION GOING APPROXIMATELY 45-50 MPH WHEN IT HIT A STATIONARY VEHICLE ON THE HIGHWAY. I WAS ABLE TO HIT MY BRAKES BUT STILL HIT THE CAR IN ALMOST FULL FORCE, HEAD ON. BOTH MY CAR AND THE CAR I HIT ARE TOTALED, AND I WAS TAKEN BY AMBULANCE TO THE HOSPUTAL AFTER, BUT MY AIRBAGS DID NOT GO OFF.
Crash
1 injured
Incident date: Jun 5, 2017
A METALLIC KNOCKING OR THUMPING NOISE SEEMINGLY LOCATED AROUND RIGHT FRONT OF CAR WHEN MOVING, INTERMITTENTLY.
Incident date: Jan 1, 2015
TL* THE CONTACT OWNS A 2012 BUICK VERANO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO THE BUICK OF ARLINGTON DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT BECAUSE THE VEHICLE'S MILEAGE EXCEEDED THE REQUIRED MILEAGE, THE VEHICLE WOULD NOT BE REPAIRED. THE ... Read more
Incident date: Mar 23, 2017
CAR COMPUTER IS SUCEPTIBLE TO HACKING AND REPROGRAMMING WHILE DRIVING SUSPENSION IS LOWERED OR RAISED ENGINE LOOSES POWER WHOLE CAR COMPONENTS RATTLE OR RADIO BASS LOUD WHILE DRIVING TRANSMISSION DOESNT SHIFT TO CORRECT GEAR STUCK ON SECOND OR THIRD AND GEAR SHIFT KNOB POPS UP WHILE DRIVING DEALER SAYS IS NORMAL BRAKES LOOSE PRESSURE TAKING LONG TO COMPLETE STOP ENGINE SHAKES WHILE IN MOTION OR... Read more
Incident date: Mar 23, 2017
CAR COMPUTER IS SUCEPTIBLE TO HACKING AND REPROGRAMMING WHILE DRIVING SUSPENSION IS LOWERED OR RAISED ENGINE LOOSES POWER WHOLE CAR COMPONENTS RATTLE OR RADIO BASS LOUD WHILE DRIVING TRANSMISSION DOESNT SHIFT TO CORRECT GEAR STUCK ON SECOND OR THIRD AND GEAR SHIFT KNOB POPS UP WHILE DRIVING DEALER SAYS IS NORMAL BRAKES LOOSE PRESSURE TAKING LONG TO COMPLETE STOP ENGINE SHAKES WHILE IN MOTION OR... Read more
Incident date: Mar 23, 2017
CAR COMPUTER IS SUCEPTIBLE TO HACKING AND REPROGRAMMING WHILE DRIVING SUSPENSION IS LOWERED OR RAISED ENGINE LOOSES POWER WHOLE CAR COMPONENTS RATTLE OR RADIO BASS LOUD WHILE DRIVING TRANSMISSION DOESNT SHIFT TO CORRECT GEAR STUCK ON SECOND OR THIRD AND GEAR SHIFT KNOB POPS UP WHILE DRIVING DEALER SAYS IS NORMAL BRAKES LOOSE PRESSURE TAKING LONG TO COMPLETE STOP ENGINE SHAKES WHILE IN MOTION OR... Read more
Incident date: May 22, 2017
1. THE VEHICLE ROLL BACKWARDS IN UNPREDICTABLE WAYS EVEN ON SMALL INCLINES WHEN FOOT IS TAKEN OFF THE BRAKES. AT TIMES VEHICLE WILL GO FORWARD AND AT OTHER TIMES IT WILL ROLL BACK ON THE EXACT SLOPE. WE WERE TOLD BY BUICK DEALERS THAT THE MANUFACTURER DOES NOT SEE THIS AS AN ISSUE. HOWEVER, BOTH MY WIFE AND I HAVE BEEN STARTLED ON SEVERAL OCCASIONS IN WAYS THAT WE HAVE NEVER EXPERIENCED BEFORE. WE... Read more
Crash
Incident date: May 30, 2017
I WAS DRIVING MY VEHICLE AND A BUNCH OF A.C. COOLANT CAME OUT ALL AT ONE TIME AND WENT INTO MY EYES WHILE I WAS DRIVING. NOW MY A.C. WON'T WORK. MY HUSBAND HAS TRIED TO PUT MORE FREON IN BUT IT KEEPS DOING THE SAME THING. WE TOOK IT TO A REPAIR SHOP AND THERE ARE NO CRACKS OR LEAKS HOWEVER THEY SAID THE EVAPORATOR CORE WAS THE PROBLEM. APPARENTLY THEY SEE TONS OF THESE ISSUES WITH THESE MODELS AND... Read more
Incident date: Jun 2, 2017
THE CAR WAS PARKED AND WOULD NOT START HAD IT TOWED TO A REPAIR SHOP. THE REPAIR SHOP FOUND THE FUEL RELAY HAD OVER HEATED AND MELTED THE FUSE PANEL UNDER THE BACK SEAT. I DID SOME RESEARCH ONLINE AND FOUND ON REPAIR PAL THAT 105 OTHER PEOPLE HAD THE SAME PROBLEMS. EBAY SELLER HAS SOLD 1264 FUSE BOXES LIKE THIS ANOTHER EBAY SELLER SOLD 275 FUSE BLOCKS FOR BUICK AND GM CARS. DID SOME MORE RESEARCH ... Read more
Incident date: Jun 2, 2017
THE CAR WAS PARKED AND WOULD NOT START HAD IT TOWED TO A REPAIR SHOP. THE REPAIR SHOP FOUND THE FUEL RELAY HAD OVER HEATED AND MELTED THE FUSE PANEL UNDER THE BACK SEAT. I DID SOME RESEARCH ONLINE AND FOUND ON REPAIR PAL THAT 105 OTHER PEOPLE HAD THE SAME PROBLEMS. EBAY SELLER HAS SOLD 1264 FUSE BOXES LIKE THIS ANOTHER EBAY SELLER SOLD 275 FUSE BLOCKS FOR BUICK AND GM CARS. DID SOME MORE RESEARCH ... Read more
Incident date: May 22, 2017
DIFFICULTY TURNING WHEEL- POWER STEERING FEELS LIKE IT IS FAILING AND MAY NOT MAKE COMPLETE TURN. WHEEL BECOMES STIFF AND DIFFICULT TO TURN.
Incident date: Feb 28, 2017
TL* THE CONTACT OWNS A 2005 BUICK RAINIER. WHILE DRIVING 65 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. THE FAILURE OCCURRED TWO MORE TIMES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (MODERN CHEVROLET LOCATED AT 5955 UNIVERSITY PKWY WINSTON-SALEM, NORTH CAROLINA 27105) WHERE IT WAS DIAGNOSED THAT THE LOW BEAM MODULE FAILED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUM... Read more
Incident date: May 22, 2017
FORWARD COLLISION ALERT DOES NOT FUNCTION DESPITE BUICK DEALER'S INSPECTION AND ASSURANCE "IT'S WORKING PROPERLY." TRAVELING OVER 3,500 MILES RECENTLY, HAD TWO INCIDENTS WHERE TRAFFIC CAME TO A DEAD STOP OR WE WERE CUT OFF AND THE FRONT END COLLISION ALERT SHOULD HAVE EMITTED A WARNING -- WE WERE TRAVELING OVER 25 MPH -- AND IT DID NOTHING. TOOK TO THE GM/BUICK DEALER IN FT. LAUDERDALE, FL FOR... Read more
Incident date: May 28, 2017
WARNING LIGHTS FOR AIR BAGS ON DASH (EXCLAMATION MARK) KEEPS ON SHOWING, ALSO WHEN STARTING VEHICLE IT STATES "SERVICE AIR BAGS" DID NOT FIND IT ON ANY RECALL, PURCHASE VEHICLE FEB 2017
Incident date: Jun 3, 2017
TRANSMISSION SHIFTS DOWN BY ITSELF WHEN DRIVING OR SWITCHES GEARS. TOOK TO RICK HENDRIX BUICK IN DULUTH, GA FOR SERVICE AND THEY SAID NOTHING WAS WRONG WITH IT. POWER SHORTLY AFTERWARDS WENT OUT AND I HAD TO REPLACE THE ENTIRE POWER STEERING SYSTEM. ALSO CHANGE CAR BATTERY BUT IT CONTINUES TO GRADUALLY LOSE POWER AND GIVES OF A TYPE OF BURNING BURNING SMELL
Incident date: Jun 3, 2017
TRANSMISSION SHIFTS DOWN BY ITSELF WHEN DRIVING OR SWITCHES GEARS. TOOK TO RICK HENDRIX BUICK IN DULUTH, GA FOR SERVICE AND THEY SAID NOTHING WAS WRONG WITH IT. POWER SHORTLY AFTERWARDS WENT OUT AND I HAD TO REPLACE THE ENTIRE POWER STEERING SYSTEM. ALSO CHANGE CAR BATTERY BUT IT CONTINUES TO GRADUALLY LOSE POWER AND GIVES OF A TYPE OF BURNING BURNING SMELL
Incident date: Jun 3, 2017
TRANSMISSION SHIFTS DOWN BY ITSELF WHEN DRIVING OR SWITCHES GEARS. TOOK TO RICK HENDRIX BUICK IN DULUTH, GA FOR SERVICE AND THEY SAID NOTHING WAS WRONG WITH IT. POWER SHORTLY AFTERWARDS WENT OUT AND I HAD TO REPLACE THE ENTIRE POWER STEERING SYSTEM. ALSO CHANGE CAR BATTERY BUT IT CONTINUES TO GRADUALLY LOSE POWER AND GIVES OF A TYPE OF BURNING BURNING SMELL
Incident date: Jun 3, 2017
I JUST BOUGHT THIS VEHICLE AND THE AIR BAG LIGHT IS ON.
Incident date: Jun 2, 2017
WAS AT A STOP LIGHT GETTING READY TO PULL OFF CAR LOST ALL POWER INCLUDING RADIO, WAS ALMOST REAR ENDED. I WAS ON A CITY STREET. ALSO NO MATTER WHAT TYPE OF WINDSHIELD WIPER I HAVE PUT ON THIS CAR. THEY DON'T SEEM TO KEEP THE WINDSHIELD CLEAR.
Incident date: Jun 2, 2017
WAS AT A STOP LIGHT GETTING READY TO PULL OFF CAR LOST ALL POWER INCLUDING RADIO, WAS ALMOST REAR ENDED. I WAS ON A CITY STREET. ALSO NO MATTER WHAT TYPE OF WINDSHIELD WIPER I HAVE PUT ON THIS CAR. THEY DON'T SEEM TO KEEP THE WINDSHIELD CLEAR.
Incident date: Feb 1, 2016
TL* THE CONTACT OWNS A 2015 BUICK ENCORE. THE CONTACT STATED THAT THE TINT ON THE FRONT WINDSHIELD AND TWO FRONT WINDOWS DID NOT PREVENT EXCESSIVE HEAT FROM ENTERING THE VEHICLE. THE SUNLIGHT BURNED THE CONTACT'S ARMS AND PRODUCED BLISTERS WHILE SHE WAS OPERATING THE VEHICLE. MEDICAL ATTENTION WAS NOT REQUIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 0.
1 injured
Incident date: May 24, 2017
SEAL IN FRONT TIMING COVER FAILED AND WAS LEAKING OIL.
Incident date: Apr 30, 2017
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TALLAHASSEE FORD LINCOLN (LOCATED AT 243 N MAGNOLIA DR, TALLAHASSEE, FL 32301 850-878-4855), WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE DEALER SENT THE CONTACT TO DALE EARNHARDT JR. BUICK GMC CADILLAC (LOCATED AT 1850 CAPITAL CIRCLE NE, TALLAHASSEE, FL 323... Read more
Incident date: May 25, 2017
I PURCHASED THIS VEHICLE ON 05/25/2017. I NOTICED THAT NIGHT THAT THE SERVICE AIR BAG LIGHT KEPT COMING ON. I LOOKED IT UP AND FOUND THAT SOME OF THESE MODELS HAD RECALLS ON THE AIR BAG SYSTEM. I AM TRYING TO FIND OUT IF THERE IS A RECALL(S) ON THIS VEHICLE AND IF SO HAVE THEY BEEN RESOLVED OR HOW DO I GET THEM RESOLVED?
Incident date: May 19, 2017
MY ALTENATOR STOPPED WORKING AND AFTER IT WAS REPLACED MY FUSE BOX WOULD NOT READ NOR WOULD MY CAR CRANK. SO I HAD IT TOWED TO A BUICK DEALERSHIP WHERE I THOUGHT ALL OF MY PROBLEMS WOULD BE SOLVED. THEY REPLACE MY FUSE BOX WITH A USED ONE BECAUSE THE BOX HAS BEEN DISCONTINUED THIS WAS IN APRIL 2017 IT IS NOW MAY 2017 AND I'VE HAD A DIAGNOSTIC TES RAN ON IT BECAUSE MY FANS STOPPED WORKING CAUSING M... Read more
Incident date: May 19, 2017
MY ALTENATOR STOPPED WORKING AND AFTER IT WAS REPLACED MY FUSE BOX WOULD NOT READ NOR WOULD MY CAR CRANK. SO I HAD IT TOWED TO A BUICK DEALERSHIP WHERE I THOUGHT ALL OF MY PROBLEMS WOULD BE SOLVED. THEY REPLACE MY FUSE BOX WITH A USED ONE BECAUSE THE BOX HAS BEEN DISCONTINUED THIS WAS IN APRIL 2017 IT IS NOW MAY 2017 AND I'VE HAD A DIAGNOSTIC TES RAN ON IT BECAUSE MY FANS STOPPED WORKING CAUSING M... Read more
Incident date: Aug 16, 2014
TL* THE CONTACT OWNS A 2014 BUICK ENCORE. WHILE THE VEHICLE WAS STOPPED IN THE DRIVE GEAR AND THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE SHOOK AND SURGED FORWARD. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO SUN BUICK GMC (3333 SUNRISE HIGHWAY WANTAGH, NY 11793), BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT FOUND SERVICE BULLETIN: PI0928C O... Read more
Incident date: May 11, 2017
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE DRIVING OVER 65 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE VEHICLE SHOOK AND RATTLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TIMING CHAIN WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 144,000.
Incident date: Apr 9, 2017
TL* THE CONTACT OWNED A 2001 BUICK REGAL. WHILE THE VEHICLE WAS PARKED ON A LOCAL STREET, IT CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A PASSERBY NOTICED THE VEHICLE WAS ON FIRE AND CONTACTED THE FIRE AND POLICE DEPARTMENTS. A FIRE AND A POLICE REPORT WERE FILED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. T... Read more
Fire
Incident date: Apr 9, 2017
TL* THE CONTACT OWNED A 2001 BUICK REGAL. WHILE THE VEHICLE WAS PARKED ON A LOCAL STREET, IT CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A PASSERBY NOTICED THE VEHICLE WAS ON FIRE AND CONTACTED THE FIRE AND POLICE DEPARTMENTS. A FIRE AND A POLICE REPORT WERE FILED. THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. T... Read more
Fire
Incident date: May 19, 2017
TAKATA RECALL - MY REGAL IS 2011. I HAVE NOT HAD ANY PROBLEMS PRIOR TO THIS. MY SERVICE STABILITRAK LIGH BEGAN COMING ON ALONG WITH ABS LIGHT. I ALSO EXPLAINED THE CHECK ENGINE LIGHT WOULD COME ON AFTER FILLING THE TANK AND IT REDUCED TO 3/4 OF TANK. LAST WEEK ALL LIGHTS CAME IN ON CAR AS I WAS PARKING. TOOK THE CAR INTO TO BE SERVICED. THE DEALER COMPLETED A DIAGNOSIS ADVISING I HAD A LEAK FRO... Read more
Incident date: May 19, 2017
TAKATA RECALL - MY REGAL IS 2011. I HAVE NOT HAD ANY PROBLEMS PRIOR TO THIS. MY SERVICE STABILITRAK LIGH BEGAN COMING ON ALONG WITH ABS LIGHT. I ALSO EXPLAINED THE CHECK ENGINE LIGHT WOULD COME ON AFTER FILLING THE TANK AND IT REDUCED TO 3/4 OF TANK. LAST WEEK ALL LIGHTS CAME IN ON CAR AS I WAS PARKING. TOOK THE CAR INTO TO BE SERVICED. THE DEALER COMPLETED A DIAGNOSIS ADVISING I HAD A LEAK FRO... Read more
Incident date: May 19, 2017
TAKATA RECALL - MY REGAL IS 2011. I HAVE NOT HAD ANY PROBLEMS PRIOR TO THIS. MY SERVICE STABILITRAK LIGH BEGAN COMING ON ALONG WITH ABS LIGHT. I ALSO EXPLAINED THE CHECK ENGINE LIGHT WOULD COME ON AFTER FILLING THE TANK AND IT REDUCED TO 3/4 OF TANK. LAST WEEK ALL LIGHTS CAME IN ON CAR AS I WAS PARKING. TOOK THE CAR INTO TO BE SERVICED. THE DEALER COMPLETED A DIAGNOSIS ADVISING I HAD A LEAK FRO... Read more
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING THE VEHICLE, THE HVAC SYSTEM FAILED AND THE CONTACT WAS UNABLE TO DEFROST THE WINDOWS WITHOUT WARNING. THE VEHICLE WAS DIAGNOSED BY THE LOCAL DEALER (HIGH PERFORMANCE BUICK GMC, LOCATED AT 1985 CALIFORNIA AVE SW, CAMDEN, ARKANSAS) THAT THE ECC PANEL NEEDED TO BE REPLACED AND THE ECC MODULE NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS NOT REP... Read more