Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jun 17, 2017
TL* THE CONTACT OWNS A 2015 BUICK ENCORE. WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO CARL BLACK CHEVROLET BUICK GMC (1110 ROBERTS BLVD, KENNESAW, GA 30144 (770) 424-2200), BUT THE FAILURE COULD NOT BE DUPLICATED DUE TO A DEAD BATTERY. WHILE THE VEHICLE WAS BEING TOWED, THE KEYS WERE LEFT IN THE IGNITION AND CAUSED ... Read more
Incident date: Jun 17, 2017
TL* THE CONTACT OWNS A 2015 BUICK ENCORE. WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO CARL BLACK CHEVROLET BUICK GMC (1110 ROBERTS BLVD, KENNESAW, GA 30144 (770) 424-2200), BUT THE FAILURE COULD NOT BE DUPLICATED DUE TO A DEAD BATTERY. WHILE THE VEHICLE WAS BEING TOWED, THE KEYS WERE LEFT IN THE IGNITION AND CAUSED ... Read more
Incident date: Jun 1, 2017
ROUGH SHIFTING WITH A VERY NOTICEABLE 'SHIMMY' OR SHAKING DURING DRIVING.
Incident date: Jun 16, 2017
I DROVE MY BUICK ENCLAVE 2008 TO VIRGINIA FROM FLORIDA WITH NO PROBLEMS BUT WHEN MY TRIP WAS COMPLETE, I TURNED CAR OFF TO GO IN GAS STATION AND TRIED TO TURN IT BACK ON...IT DID NOT START. IT STARTED TO MAKE A TWITCHING NOISE AS IF SOMETHING ELECTRICAL WAS WRONG. I GOT IT JUMPED..BOUGHT A NEW BATTERY AND IT WORKED FINE FOR 6 DAYS. NOW, IT WILL NOT START AT ALL UNLESS IT IS JUMPED. IT ALSO LOCKS T... Read more
Incident date: Jun 16, 2017
I DROVE MY BUICK ENCLAVE 2008 TO VIRGINIA FROM FLORIDA WITH NO PROBLEMS BUT WHEN MY TRIP WAS COMPLETE, I TURNED CAR OFF TO GO IN GAS STATION AND TRIED TO TURN IT BACK ON...IT DID NOT START. IT STARTED TO MAKE A TWITCHING NOISE AS IF SOMETHING ELECTRICAL WAS WRONG. I GOT IT JUMPED..BOUGHT A NEW BATTERY AND IT WORKED FINE FOR 6 DAYS. NOW, IT WILL NOT START AT ALL UNLESS IT IS JUMPED. IT ALSO LOCKS T... Read more
Incident date: Jun 21, 2017
I BOUGHT A CAR ON JUNE 17TH I WAS TOLD THERE WAS NOTHING WRONG WITH THE CAR SO I TOLD THE WOMAN I BOUGHT IT FROM I WANTED IT INSPECTED BEFORE I MADE A DECISION TO BUY IT TO MAKE SURE IT WAS SAFE SHE BROUGHT IT TO HER INSPECTION STATION IN IT GOT IN INSPECTION STICKER STATING THERE WAS ABSOLUTELY NOTHING WRONG WITH IT AS I DROVE IT HOME I NOTICED THAT IT WAS BOUNCING UP AND DOWN IN THAT THE FRONT-E... Read more
Incident date: Jun 21, 2017
I BOUGHT A CAR ON JUNE 17TH I WAS TOLD THERE WAS NOTHING WRONG WITH THE CAR SO I TOLD THE WOMAN I BOUGHT IT FROM I WANTED IT INSPECTED BEFORE I MADE A DECISION TO BUY IT TO MAKE SURE IT WAS SAFE SHE BROUGHT IT TO HER INSPECTION STATION IN IT GOT IN INSPECTION STICKER STATING THERE WAS ABSOLUTELY NOTHING WRONG WITH IT AS I DROVE IT HOME I NOTICED THAT IT WAS BOUNCING UP AND DOWN IN THAT THE FRONT-E... Read more
Incident date: Jun 21, 2017
I BOUGHT A CAR ON JUNE 17TH I WAS TOLD THERE WAS NOTHING WRONG WITH THE CAR SO I TOLD THE WOMAN I BOUGHT IT FROM I WANTED IT INSPECTED BEFORE I MADE A DECISION TO BUY IT TO MAKE SURE IT WAS SAFE SHE BROUGHT IT TO HER INSPECTION STATION IN IT GOT IN INSPECTION STICKER STATING THERE WAS ABSOLUTELY NOTHING WRONG WITH IT AS I DROVE IT HOME I NOTICED THAT IT WAS BOUNCING UP AND DOWN IN THAT THE FRONT-E... Read more
Incident date: Jun 23, 2017
TL* THE CONTACT OWNS A 2013 BUICK ENCORE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STARTED TO LOOSE POWER AND THE ACCELERATION DECREASED EVEN WHEN ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS DRIVEN TO THE HOUSE AT A VERY SLOW SPEED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO COGGINS BUICK IN JACKSONVILLE, FLORIDA APPROXIMATELY FOUR TIMES AND THEY COULD NOT... Read more
Incident date: Nov 28, 2016
THIS CAR'S ENGINE WOULD STOP FOR NO REASON AND NOT RESTART AT STOP SIGNS AND WHILE DRIVING. THE POWER STEERING AND POWER BRAKES WOULD GO OUT WHEN THIS WOULD HAPPEN WHICH WAS ESPECIALLY DANGEROUS WHEN DRIVING. IT WAS TAKEN TO THE DEALERSHIP FOR REPAIRS ON AT LEAST 4 OCCASIONS AND NEVER FIXED. IT IS AGAIN LISTED ON THE DEALERSHIP SITE FOR SALE AFTER I TOOK A $3,000 LOSS TRADING IT IN FOR ANOTHER ... Read more
Incident date: Jun 15, 2017
VEHICLE STAYS RUNNING AFTER IGNITION KEY IS TURNED OFF AND REMOVED. BRAKE PEDAL MAKES A SQUEAKING SOUND WHEN DEPRESSED.
Incident date: Jun 15, 2017
VEHICLE STAYS RUNNING AFTER IGNITION KEY IS TURNED OFF AND REMOVED. BRAKE PEDAL MAKES A SQUEAKING SOUND WHEN DEPRESSED.
Incident date: Jun 24, 2017
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT REMAINED ILLUMINATED. THE CONTACT ALSO STATED THAT WHILE EXITING A PARKING LOT, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH CODE P0008 AND P0009, ENGINE POSITION SYSTEM PERFORMANCE BANK 1, AND BANK TWO TIMING CHAIN, AND TIMING CHAIN KIT FOR THE ENGINE. T... Read more
Incident date: Jun 25, 2017
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE ELECTRONIC CONTROL PANEL AND A FUSE BOX INTERNALLY FAILED WITH A WIRES MELTED AND THE CONTACT WAS UNCERTAIN AS TO WHAT CAUSED THE FAILURE. THE VEHICLE WAS TOWED TO A REPAIR SHOP AND AN INDEPENDENT MECHANIC INSPECTED, DIAGNOSED AND REPAIRED THE VEHICLE. THE REPAIRS WERE UNKNOWN AND THE CONTACT WAS UNCERTAIN IF THE PART MAY FAIL ... Read more
Fire
Incident date: May 15, 2017
5/15/2017, $1,197.66 REPAIR FOR INTAKE MANIFOLD GASKET. ON OCTOBER 23, 2008, THE CALIFORNIA SUPERIOR COURT GRANTED FINAL APPROVAL TO THE CLASS ACTION LAWSUIT, BUT NOTHING IS AVAILABLE TO THOSE OF USE THAT DID NOT HAVE A PROBLEM UNTIL AFTER THAT SUIT. HTTPS://WWW.GIRARDGIBBS.COM/DEXCOOL/
Incident date: May 12, 2017
ENGINE SUDDENLY STOPPED WHILE BEGINNING TO EXIT FROM AN EIGHT LANE HIGHWAY (680). COULDN'T RESTART. HAD CAR TOWED TO DEALERSHIP. THEY REPLACED MY BATTERY FOR $361.77, IN ORDER TO START THE CAR AND DIAGNOSE THE PROBLEM. THEY CALLED THE NEXT DAY TO INFORM ME THAT I NEEDED A NEW ENGINE...FOR $9000.00!!! ON A CAR THAT WAS WELL MAINTAINED, WITH 60,000 MILES???? TOWED THE CAR TO MY MECHANIC WHO TOLD ME ... Read more
Incident date: Jun 24, 2017
LOTS OF INFORMATION THAT BUICK SHOULD SEND OUT A RECALL REGARDING THE STEERING RACK LEAKS THIS CAR GETS. MECHANIC CLAIMED I HAD STEERING LEAKS, I HARDLY DRIVE THIS CAR.
Incident date: Oct 15, 2014
I HAVE ISSUES WITH MY DEFROST SYSTEM IN MY 2011 BUICK LACROSSE WHICH IS CAUSING VISIBILITY ISSUES (SAFETY) WHEN I DRIVE. SEVERAL TIMES I HAD TO PULL OFF THE ROAD, ROLL DOWN MY WINDOWS AND TRY TO GET MY WINDSHIELD TO DEFROST SO I COULD SEE TO DRIVE. I LOOKED UP RECALLS ON CARS.COM AND NOTICED THAT THERE WAS A RECALL ISSUED IN MARCH 2011 FOR 2011 BUICK LACROSSE MODELS FOR THE ECC MODULE DESCRIBING T... Read more
Incident date: Jun 16, 2017
THE FRONT COLLISION ALERT DOESN'T WORK AT ALL. IT IS SUPPOSED TO LIGHT UP AND MAKE A SOUND TO WARN THAT YOU ARE APPROACHING ANOTHER CAR TO FAST, IT DOESN'T. THE INDICATOR THAT LIGHTS UP GREEN TO SHOW THAT THERE IS A CAR IN FRONT OF YOU SHOULD TURN AMBER IF YOU GET TO CLOSE, IT DOESN'T. THIS IS AN OPTION THAT I BOUGHT AS A SAFETY DEVICE OR SOMETHING TO ASSIST IN MY SAFE DRIVING. I TOOK IT BACK ... Read more
Incident date: Jun 16, 2017
THE FRONT COLLISION ALERT DOESN'T WORK AT ALL. IT IS SUPPOSED TO LIGHT UP AND MAKE A SOUND TO WARN THAT YOU ARE APPROACHING ANOTHER CAR TO FAST, IT DOESN'T. THE INDICATOR THAT LIGHTS UP GREEN TO SHOW THAT THERE IS A CAR IN FRONT OF YOU SHOULD TURN AMBER IF YOU GET TO CLOSE, IT DOESN'T. THIS IS AN OPTION THAT I BOUGHT AS A SAFETY DEVICE OR SOMETHING TO ASSIST IN MY SAFE DRIVING. I TOOK IT BACK ... Read more
Incident date: May 1, 2017
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. THE CONTACT STATED THAT THERE WAS SOME SORT OF AN INTERNAL ELECTRICAL FAILURE WITH THE VEHICLE. THE RADIO AND THE BACK UP CAMERA FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO JOE JOHNSON CHEVROLET (1375 S MARKET ST, TROY, OH 45373, (937) 573-4252) FOR INSPECTION, BUT PROVIDED NO SPECIFIC TESTING AND DIAGNOSIS. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT ... Read more
Incident date: Jun 22, 2017
TL* THE CONTACT OWNS A 2013 BUICK ENCORE. WHILE THE VEHICLE WAS IDLING IN THE PARK POSITION, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 47,000.
Incident date: Jun 21, 2016
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 60 MPH AND ATTEMPTING TO MAKE A TURN, THE STEERING LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (COACHELLA VALLEY BUICK/GMC, INDU, CALIFORNIA) WHERE IT WAS DIAGNOSED THAT THE VEHICLE OPERATED AS PROGRAMMED BY THE MANUFACTURER. THE FAILURE RECURRED SEVERAL TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILUR... Read more
Incident date: Jun 16, 2017
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED OVERHEATING AND STALLING. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO WRIGHT CHEVROLET BUICK WHERE IT WAS DIAGNOSED THAT THE BALANCED CHAIN WAS FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND EXPLAINED THAT THE REMEDY WOULD BE AT THE CONTACT'S EXPENSE. I... Read more
Incident date: Jun 10, 2017
TL* THE CONTACT OWNS A 2005 BUICK TERRAZA. WHILE DRIVING 5 MPH AND ATTEMPTING TO MAKE A RIGHT TURN, THE STEERING WHEEL AND BRAKE PEDAL SEIZED. ALSO, THE ABS AND TRACTION CONTROL INDICATORS ILLUMINATED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A FIRE HYDRANT. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE LOCAL DEALER ... Read more
Crash
Incident date: Jun 10, 2017
TL* THE CONTACT OWNS A 2005 BUICK TERRAZA. WHILE DRIVING 5 MPH AND ATTEMPTING TO MAKE A RIGHT TURN, THE STEERING WHEEL AND BRAKE PEDAL SEIZED. ALSO, THE ABS AND TRACTION CONTROL INDICATORS ILLUMINATED. THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A FIRE HYDRANT. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE LOCAL DEALER ... Read more
Crash
Incident date: Jun 16, 2017
TAKATA RECALL. MY SERVICE AIRBAG LIGHT IS COMING AND ON AND GOING OFF FOR NO APPARENT REASON. REASON UNKNOWN. THIS IS HAPPENING WHILE THE SUV IS IN MOTION, IN DRIVE, ON HIGHWAYS AND SIDE ROADS TRAVELING ANYWHERE FROM 25MPH TO 65MPH. I AM GRAVELY CONCERNED FOR MY SAFETY AND THE SAFETY OF MY PASSENGERS. I CANNOT RISK ANYTHING HAPPENING, THERE ARE CHILDREN INVOLVED. I WENT TO THE GM RECALL WEBS... Read more
Incident date: Jun 19, 2017
TAKATA RECALL. "SERVICE AIRBAGS" MESSAGE KEEPS POPPING UP. I AM CONCERNED FOR THE SAFETY OF MYSELF AND PASSENGERS. THIS IS HAPPENING WHILE DRIVING, VEHICLE IN MOTION, IN DRIVE ON THE HIGHWAY AND BACK ROADS. THE MESSAGE COMES ON AND GOES OFF SPORADICALLY FOR NO APPARENT REASON. I CHECKED MY VIN# ON THE GM WEBSITE/RECALL LIST BUT MY PARTICULAR MAKE/MODEL/YEAR IS NOT ON THE RECALL LIST. I HAVE ... Read more
Incident date: Dec 10, 2016
POWER LIFT GATE SUDDENLY FALLS. MOVES TO THE TOP AND THEN SIMPLY FALLS CLOSED, ON YOU. STATIONARY.
1 injured
BUICK
PARK AVENUE
(1994) - ELECTRICAL SYSTEM
Jun 19, 2017
Incident date: May 23, 2017
AT 120K CAR BEGAN STALLING OUT (COMPLETELY) IN CITY TRAFFIC AT STOPS. CAR REQUIRED RE- STARTING. TOOK CAR TO A STATE EMISSION CONTROL & REPAIR SHOP STATING CAR DIES AT STOPS AND IS HARD TO START. THE SHOP RETAINED THE CAR FOR 3 WEEKS, GAVE ME A BILL FOR OVER $300 AND I HAD TO RETURN THE CAR 2 DAYS LATER AS CAR WAS NOT FIXED. AFTER A WEEK I GOT CAR AND BILL FOR $1124 STILL NOT FIXED AND TECHNIC... Read more
BUICK
PARK AVENUE
(1994) - ENGINE
Jun 19, 2017
Incident date: May 23, 2017
AT 120K CAR BEGAN STALLING OUT (COMPLETELY) IN CITY TRAFFIC AT STOPS. CAR REQUIRED RE- STARTING. TOOK CAR TO A STATE EMISSION CONTROL & REPAIR SHOP STATING CAR DIES AT STOPS AND IS HARD TO START. THE SHOP RETAINED THE CAR FOR 3 WEEKS, GAVE ME A BILL FOR OVER $300 AND I HAD TO RETURN THE CAR 2 DAYS LATER AS CAR WAS NOT FIXED. AFTER A WEEK I GOT CAR AND BILL FOR $1124 STILL NOT FIXED AND TECHNIC... Read more
BUICK
PARK AVENUE
(1994) - FUEL/PROPULSION SYSTEM
Jun 19, 2017
Incident date: May 23, 2017
AT 120K CAR BEGAN STALLING OUT (COMPLETELY) IN CITY TRAFFIC AT STOPS. CAR REQUIRED RE- STARTING. TOOK CAR TO A STATE EMISSION CONTROL & REPAIR SHOP STATING CAR DIES AT STOPS AND IS HARD TO START. THE SHOP RETAINED THE CAR FOR 3 WEEKS, GAVE ME A BILL FOR OVER $300 AND I HAD TO RETURN THE CAR 2 DAYS LATER AS CAR WAS NOT FIXED. AFTER A WEEK I GOT CAR AND BILL FOR $1124 STILL NOT FIXED AND TECHNIC... Read more
Incident date: Jun 18, 2017
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A STOP SIGN, THE ACCELERATOR PEDAL FAILED TO RESPOND. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS RESIDENT. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROX... Read more
Incident date: Jan 1, 2013
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HAD TO PUMP THE BRAKE PEDAL SEVERAL TIMES IN ORDER FOR THE VEHICLE TO STOP. THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. ALSO, THE INSTRUMENT PANEL FAILED TO REMAIN ILLUMINATED IN ORDER FOR THE CONTACT TO VIEW NECESSARY INFORMATION WHILE DRIVING. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE RE... Read more
Incident date: Jan 1, 2013
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HAD TO PUMP THE BRAKE PEDAL SEVERAL TIMES IN ORDER FOR THE VEHICLE TO STOP. THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. ALSO, THE INSTRUMENT PANEL FAILED TO REMAIN ILLUMINATED IN ORDER FOR THE CONTACT TO VIEW NECESSARY INFORMATION WHILE DRIVING. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE RE... Read more
Incident date: Jan 1, 2013
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HAD TO PUMP THE BRAKE PEDAL SEVERAL TIMES IN ORDER FOR THE VEHICLE TO STOP. THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. ALSO, THE INSTRUMENT PANEL FAILED TO REMAIN ILLUMINATED IN ORDER FOR THE CONTACT TO VIEW NECESSARY INFORMATION WHILE DRIVING. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE RE... Read more
Incident date: Jan 1, 2013
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HAD TO PUMP THE BRAKE PEDAL SEVERAL TIMES IN ORDER FOR THE VEHICLE TO STOP. THE ABS AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. ALSO, THE INSTRUMENT PANEL FAILED TO REMAIN ILLUMINATED IN ORDER FOR THE CONTACT TO VIEW NECESSARY INFORMATION WHILE DRIVING. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE RE... Read more
Incident date: Jun 14, 2017
I AM A WIDOW LIVING ALONE ON A FIXED INCOME. I HAVE LESS THAN 80,000 MILES ON MY VEHICLE. LONG STORY SHORT. VEHICLE WOULDN'T START - HAD IT TOWED TO SHOP - THEY PUT IT ON MACHINE - SHOWED FUEL PUMP WAS OUT - PUT IN A NEW RELAY, FUEL PUMP, ETC. DID NOT SOLVE PROBLEM. FOUND LATER THAT FUEL BOX, RELAY FRIED, PARTIALLY MELTED AREA ON FUSE BOX . FIRE HAZARD. ENDING UP PAYING OVER $1000 FOR REPAI... Read more
Incident date: Jun 14, 2017
I AM A WIDOW LIVING ALONE ON A FIXED INCOME. I HAVE LESS THAN 80,000 MILES ON MY VEHICLE. LONG STORY SHORT. VEHICLE WOULDN'T START - HAD IT TOWED TO SHOP - THEY PUT IT ON MACHINE - SHOWED FUEL PUMP WAS OUT - PUT IN A NEW RELAY, FUEL PUMP, ETC. DID NOT SOLVE PROBLEM. FOUND LATER THAT FUEL BOX, RELAY FRIED, PARTIALLY MELTED AREA ON FUSE BOX . FIRE HAZARD. ENDING UP PAYING OVER $1000 FOR REPAI... Read more
Incident date: Jun 15, 2017
WE HAD JUST LEFT THE GROCERY STORE, MY WIFE WAS DRIVING, AND LESS THAN A MILE INTO OUR TRIP HOME SOMETHING FAILED BEHIND THE INSTRUMENT PANEL OF THE CAR THAT CAUSED HOT LIQUID (COOLANT?) TO POUR ONTO MY LOWER LEG AND FOOT IN THE PASSENGER SIDE FRONT FOOT WELL. THE VEHICLE HAD ONLY BEEN RUNNING FOR A COUPLE OF MINUTES AND THE COOLANT WASN'T AT ITS FULL OPERATING TEMPERATURE, SO THE BURN WAS NO W... Read more
1 injured
Incident date: Jun 15, 2017
I TOOK MY VEHICLE INTO THE SERRA DEALERSHIP IN WASHINGTON, MI ON 3/20/17 TO HAVE THE FRONTAL AIRBAG AND PRETENSIONER NON DEPOY SAFETY RECALL (16007) REPAIRED. ON, 6/15/17, I WAS IN A CAR ACCIDENT TRAVELING AT ROUGHLY 50 MPH AND MY AIRBAGS DID NOT DEPLOY. A FORD F-150 TURNED INTO ONCOMING TRAFFIC WITHOUT LOOKING CAUSING THE FRONT OF MY VEHICLE TO CRASH INTO THE SIDE OF HER TRUCK. THE OTHER DRIVE... Read more
Crash
Incident date: Sep 14, 2016
TL* THE CONTACT OWNS A 2013 BUICK ENCLAVE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO ALPINE BUICK GMC (8120 W TUFTS AVE, DENVER, CO 80123 (720) 746-2697), BUT THE DIAGNOSTIC RESULTS AND REPAIRS WERE UNKNOWN. THE CONTACT MENTIONED THAT THE FAILURE PERSISTED AND THE VEHICLE WAS TAKEN BACK TO ALPINE BUICK GMC SEVERAL TIMES. THE AIR BAG WARNING INDICAT... Read more
Incident date: Apr 15, 2015
TL* THE CONTACT OWNS A 2004 BUICK REGAL. THE CONTACT TOOK THE VEHICLE THE DEALER (INTEGRITY DODGE LOCATED ON 6025 INTERNATIONAL DR, CHATTANOOGA, TN) FOR A RECALL REPAIR. THE TECHNICIAN REMOVED THE GRAY COVER GASKET FROM THE ENGINE AND INFORMED THE CONTACT THAT EVERYTHING WAS OK WITH THE ENGINE. THE VEHICLE WAS REPAIRED. IN ADDITION, WHEN THE VEHICLE WAS TAKEN TO WALMART FOR SERVICE, THE TECHNICIAN... Read more
Incident date: Jun 14, 2017
I HAVE MORE THEN ONE ISSUE. FIRST IMPORTANT ISSUE. WHILE DRIVING DOWN A STATE ROAD WITH A PEED LIMIT OF 50 AT 50 MPH. MY CAR LOST POWER CHECK ENGINE LIGHT CAME ON AND THE WARNING LIGHT SAYS ENGINE REDUCED POWER ALL ACCELERATION WAS LOST WAS ABLE TO DRIVE AT ABOUT 30 AND WAS CLOSE TO A REPAIR SHOP SO GOT THER THEY DIAGNOSED A THROTTLE SEAL. FIXED AND REPAIRED DECEMBER 30, 2016. 6/14/2017 WHILE... Read more
Incident date: Jun 14, 2017
I HAVE MORE THEN ONE ISSUE. FIRST IMPORTANT ISSUE. WHILE DRIVING DOWN A STATE ROAD WITH A PEED LIMIT OF 50 AT 50 MPH. MY CAR LOST POWER CHECK ENGINE LIGHT CAME ON AND THE WARNING LIGHT SAYS ENGINE REDUCED POWER ALL ACCELERATION WAS LOST WAS ABLE TO DRIVE AT ABOUT 30 AND WAS CLOSE TO A REPAIR SHOP SO GOT THER THEY DIAGNOSED A THROTTLE SEAL. FIXED AND REPAIRED DECEMBER 30, 2016. 6/14/2017 WHILE... Read more
Incident date: Jun 14, 2017
I HAVE MORE THEN ONE ISSUE. FIRST IMPORTANT ISSUE. WHILE DRIVING DOWN A STATE ROAD WITH A PEED LIMIT OF 50 AT 50 MPH. MY CAR LOST POWER CHECK ENGINE LIGHT CAME ON AND THE WARNING LIGHT SAYS ENGINE REDUCED POWER ALL ACCELERATION WAS LOST WAS ABLE TO DRIVE AT ABOUT 30 AND WAS CLOSE TO A REPAIR SHOP SO GOT THER THEY DIAGNOSED A THROTTLE SEAL. FIXED AND REPAIRED DECEMBER 30, 2016. 6/14/2017 WHILE... Read more
BUICK
PARK AVENUE
(2002) - ELECTRICAL SYSTEM
Jun 14, 2017
Incident date: Jun 13, 2017
TL* THE CONTACT OWNS A 2002 BUICK PARK AVENUE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT HEARD A CHIME TWICE AND THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE LOST ACCELERATION AND A BURNING ODOR WAS PRESENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC (RICHIE'S AUTO REPAIR IN CHICAGO HEIGHTS, ILLINOIS) WHO DIAGNOSED THAT THE IGNITION MODULE AND A COIL WERE DAMAGED AND NEEDED REPLACEMENT. TH... Read more
Fire
Incident date: Jun 12, 2017
TL* THE CONTACT OWNS A 2002 BUICK LESABRE. WHILE DRIVING 45 MPH, THE CONTACT FELL ASLEEP AND CRASHED INTO A TREE. NONE OF THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED A BROKEN NOSE, FRACTURED EYE SOCKETS, AND HEAD INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 02V222000 (AIR BAGS). THE VEHICLE WAS TOWED TO A YARD AND THE CON... Read more
Crash
1 injured
Incident date: Jun 14, 2017
THE POWER STEERING FAILS WHEN THE CAR IS NOT ACCELERATING. IT IS ALMOST IMPOSSIBLE TO TURN THE WHEEL AFTER BACKING UP OR FROM A COMPLETE STOP. I NEED TO REPLACE THE PUMP AND RACK AND PINION SYSTEM AS WELL AS GET THE SYSTEM FLUSHED DUE TO METAL SHAVINGS THAT HAVE SHEARED OFF OF A PART WITHIN THE SYSTEM. THE TOTAL REPAIR WILL COST APPROXIMATELY $2200.00.
Incident date: Oct 31, 2016
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE OPENING THE TRUNK, THE TRUNK DOOR FAILED TO OPEN. ON SEVERAL OTHER OCCASIONS, THE TRUNK OPENED INDEPENDENTLY AFTER BEING CLOSED OR DID NOT CLOSE PROPERLY. THE DOOR WOULD ALSO FALL AND CLOSE INDEPENDENTLY. THE FAILURE RECURRED SEVERAL TIMES. ON ONE OCCASION, THE TRUNK DOOR STRUCK THE CONTACT'S SON ON THE HEAD. MEDICAL ATTENTION WAS NOT REQUIRED. THE ... Read more
1 injured