Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jul 18, 2017
JUST BOUGHT 2014 BUICK ENCLAVE - NICE CAR, BUT DAY AFTER, REAR POWER LIFTGATE BECAME INOPERABLE WITH REMOTE, DOOR TOUCH PAD, AND CONSOLE SWITCH. HOT WEATHER 80+ DEGREES. FUSE IS GOOD. WILL NOT OPEN MANUALLY AND THERE IS NO MECHANICAL WAY OF OPENING THE DOOR FROM THE OUTSIDE. NO WAY TO OPEN DOOR IN AN EMERGENCY. DOES NOT FUNCTION AS OUTLINED IN OWNERS MANUAL, EITHER MANUALLY OR ELECTRICALLY. OWNER'... Read more
Incident date: Jan 12, 2017
CAR HAS BECOME VERY HARD TO TURN, UNLESS MOVING.
Incident date: Jun 14, 2016
PASSENGER AIR BAG LIGHT GOES OFF & ON EVEN WITH PASSENGER IN SEAT.
Incident date: Nov 12, 2015
2011 BUICK REGAL. CONSUMER WRITES IN REGARDS TO BATTERY CABLE WIRES INSULATION DAMAGES CAUSED ELECTRICAL SHORT FROM FUSE BOX . CONSUMER SEEKS REIMBURSEMENT FOR POWER SEATS WIRING HARNESS RECALL NOTICE REPAIRS. *SMD UPDATED 7/19/17*JS
Incident date: Jul 3, 2017
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE'S SHIFTER WAS NOT FUNCTIONAL. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE'S WAS TOWED TO A LOCAL BUICK DEALER WHERE THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF FAILURE AND OPENED A CASE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.
Incident date: Aug 12, 2016
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR INTERMITTENTLY ILLUMINATED. THE CONTACT CALLED THE DEALER (SUN BUICK LOCATED IN WANTAGH, NY), BUT WAS UNABLE TO SPEAK TO A REPRESENTATIVE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE... Read more
Incident date: Jul 18, 2017
APRX 6AM TUESDAY JULY 18, 2017, APRX 5:45 AM, WITH NO KEY FOB IN MY WIFE'S OR MY POSSESSION AND NO ONE WITHIN 30 FEET OF THE CARE PARKED IN THE GARAGE, THE 2017 BUICK ENCORE STARTED ON ITS OWN. THE CAR WAS STATIONARY AND PARKED IN THE GARAGE SINCE APRX 7:00 PM MONDAY EVENING THE 17TH. HEARING A NOISE IN THE GARAGE, I WENT THERE AND FOUND THE CARD ENGINE RUNNING. THE GARAGE DOOR WAS CLOSED, AND NO ... Read more
Incident date: Jul 18, 2017
APRX 6AM TUESDAY JULY 18, 2017, APRX 5:45 AM, WITH NO KEY FOB IN MY WIFE'S OR MY POSSESSION AND NO ONE WITHIN 30 FEET OF THE CARE PARKED IN THE GARAGE, THE 2017 BUICK ENCORE STARTED ON ITS OWN. THE CAR WAS STATIONARY AND PARKED IN THE GARAGE SINCE APRX 7:00 PM MONDAY EVENING THE 17TH. HEARING A NOISE IN THE GARAGE, I WENT THERE AND FOUND THE CARD ENGINE RUNNING. THE GARAGE DOOR WAS CLOSED, AND NO ... Read more
Incident date: Jul 16, 2017
AIRBAG DEVELOPS A PROBLEM WHERE THE HORN IS VERY SENSITIVE AND SOMETIMES DEPLOYS ON ITS OWN. OTHER TIMES IT WON'T WORK AT ALL. A HORN GOING OFF AT INAPPROPRIATE TIMES COULD CONFUSE OTHER DRIVERS AND CAUSE AN ACCIDENT.THE PARTICULAR PART HAS BEEN DISCONTINUED BY GM BUT THERE IS NO EXCUSE FOR THEM NOT ADDRESSING THIS ISSUE.
Incident date: Jul 17, 2017
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. WHILE HAVING AN IN-HOUSE MANUFACTURER RECALL REPAIR PERFORMED ON THE VEHICLE FOR THE REPLACEMENT OF THE POWER STEERING PUMP, THE LOCAL DEALER (WALKER AUTOMOTIVE, 1616 MACARTHUR DRIVE, ALEXANDRIA, LA 71301) INFORMED THE CONTACT THAT THE STEERING RACK AND PINION FAILED AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT BOTH FAILURES HAD TO BE RE... Read more
Incident date: Jul 12, 2017
VEHICLE SHUTS DOWN WHILE IN MOTION ON HIGHWAY, STREETS, ETC . CANNOT BREAK , STEER , ETC. CHECK ENGINE LIGHT COMES ON. SOMETIMES WILL START RIGHT BACK UP WITH A JUMP BUT WILL SHUT DOWN AGAIN AS DRIVING. BRAND NEW BATTERY . VERY UNSAFE !!! TAKEN TO GMC DEALERSHIP BUT STILL NOT FIXED.
Incident date: Jul 12, 2017
VEHICLE SHUTS DOWN WHILE IN MOTION ON HIGHWAY, STREETS, ETC . CANNOT BREAK , STEER , ETC. CHECK ENGINE LIGHT COMES ON. SOMETIMES WILL START RIGHT BACK UP WITH A JUMP BUT WILL SHUT DOWN AGAIN AS DRIVING. BRAND NEW BATTERY . VERY UNSAFE !!! TAKEN TO GMC DEALERSHIP BUT STILL NOT FIXED.
Incident date: Jul 12, 2017
VEHICLE SHUTS DOWN WHILE IN MOTION ON HIGHWAY, STREETS, ETC . CANNOT BREAK , STEER , ETC. CHECK ENGINE LIGHT COMES ON. SOMETIMES WILL START RIGHT BACK UP WITH A JUMP BUT WILL SHUT DOWN AGAIN AS DRIVING. BRAND NEW BATTERY . VERY UNSAFE !!! TAKEN TO GMC DEALERSHIP BUT STILL NOT FIXED.
Incident date: Jun 1, 2016
HAD AIRBAG RECALL DONE THEN LIGHT CAME BACK ON
Incident date: Jul 7, 2017
LOW BEAM LIGHTS GO OUT WHEN RIGHT TURN SIGNAL IS APPLIED AND RETURNS TO CENTER POSITION. A/C COOLING FAN DOES NOT COOL COMPRESSOR ENOUGH TO RUN A/C AT LOW SPEEDS CAUSING PRESSURE TO BUILD UP IN FERON RECEIVER. CAR IS AT IDLE OR LOW SPEED.
Incident date: Jul 3, 2017
WHILE MERGING ONTO A BUSY HIGHWAY, THE TRANSMISSION WOULD NOT SHIFT INTO 3RD GEAR. IT LOST POWER AND ALMOST CAUSED AN ACCIDENT. THERE WAS NO PREVIOUS WARNING OF A TRANSMISSION PROBLEM. THE TRAFFIC WAS HEAVY BECAUSE OF THE HOLIDAY WEEKEND. WITH LITTLE ROOM TO MERGE, I ATTEMPTED TO SPEED UP WITH TRAFFIC WHEN IT FAILED. I WAS FORCED TO PULL OVER AND LIMP ALONG THE SIDE OF THE ROAD IN SECOND GEAR UNTI... Read more
Incident date: Jul 12, 2017
AIR CONDITION DIRVER SIDE COOL PASSENGER AND BACK WARM. TOOK CAR TO INTEGRITY AUTOMOTIVE GROUP THEY SAID A/C CONDENSER LEAKING FOUND LEAK FROM REAR AUX. CONDENSER.FOLLOWED PIP16_NA-046. REMOVED AND REPLACED REAR A/C CONDENSER AND BLOWER MOTOR ASSEMBLY. CLEANED CASE AS NEEDED,EVAC & RECHARGED SYSTEM & ADDED DIE AND 134-A AS NEEDED COST $567 9996 STANDARD 67 CPC
Incident date: Jul 10, 2017
HEADLIGHTS HAVE A MIND OF THEIR OWN. ONLY HIGH BEAMS WORK. MY GRANDSON NOTICED A RECALL HE CALLED THE LOCAL DEALERSHIP. WAS TOLD THAT OUR VIN NUMBER WAS NOT LISTED. SAME MODEL AS THOUSANDS OF OTHERS.. HE REPLACED HEADLIGHT MODULE AND BOTH BULBS ABOUT 70 DOLLARS LOST. THIS HAPPENED AT NIGHT WHILE GOING DOWN ROAD IN HEAVY RAIN ON 2 LANE
Incident date: Jul 11, 2017
LAST NITE, 9:30 PM WE CAME OUT OF PUBLIX PARKING LOT DOING AN EASY LEFT. THE ENGINE SHUT OFF, ALL LIGHTS LIT UP ON DASH AND CENTER CONSOLE LIT UP SAYING "LOWER DRIVER WINDOW.." FOLLOWED BY "LOWER PASSENGER WINDOW"!! WE COASTED TO SIDE OF ROAD, PUT IT IN PARK THEN IT STARTED AND WE GOT HOME. THIS MORNING, A EASY RIGHT ONTO HIGHWAY AND LOCKS OPENED AND CLOSED BY THEMSELVES AT ABOUT 30 MPH! D... Read more
Incident date: Jul 11, 2017
LAST NITE, 9:30 PM WE CAME OUT OF PUBLIX PARKING LOT DOING AN EASY LEFT. THE ENGINE SHUT OFF, ALL LIGHTS LIT UP ON DASH AND CENTER CONSOLE LIT UP SAYING "LOWER DRIVER WINDOW.." FOLLOWED BY "LOWER PASSENGER WINDOW"!! WE COASTED TO SIDE OF ROAD, PUT IT IN PARK THEN IT STARTED AND WE GOT HOME. THIS MORNING, A EASY RIGHT ONTO HIGHWAY AND LOCKS OPENED AND CLOSED BY THEMSELVES AT ABOUT 30 MPH! D... Read more
Incident date: Jun 1, 2015
GAS ,PUMP AND RELAY STOPPED WORKING . REPLACED PUMP THREE TIMES, PUMP RELAY ONCE. CAR WILL NOT START AGAIN. ANOTHER PUMP . NUMBER 4.CALLED GM CHECKED ON RECALL NOTHING .THIS ALL WITHIN A TWO YEAR PERIOD.
Incident date: May 1, 2017
THE LEFT REAR DOOR LOCK DOES NOT LOCK OR UNLOCK UNLESS DONE SO MANUALLY. THE DOOR LOCK ACTUATOR DOES NOT WORK.
Incident date: Jul 5, 2017
MY 2009 BUICK LUCERNE WOULDN'T START..THOUGHT IT WAS THE FUEL PUMP HAD IT CHECKED OUT..THE FUEL PUMP WAS GOOD SO WE CHECK THE RELAY FUSE AND IT WAS BURNT OUT. I PUT A NEW RELAY FUSE IN AND DROVE AROUND THE BLOCK MY CHECK ENGINE LIGHT WENT ON..SO WE RECHECKED THE RELAY FUSE AND IT WAS BURNT OUT AGAIN..THERE SHOULD BE A RECALL ON THE RELAY AND FUSE BOX.THIS COULD START A FIRE..I HAVE 3 SMALL CHILDRE... Read more
Incident date: Jul 5, 2017
MY 2009 BUICK LUCERNE WOULDN'T START..THOUGHT IT WAS THE FUEL PUMP HAD IT CHECKED OUT..THE FUEL PUMP WAS GOOD SO WE CHECK THE RELAY FUSE AND IT WAS BURNT OUT. I PUT A NEW RELAY FUSE IN AND DROVE AROUND THE BLOCK MY CHECK ENGINE LIGHT WENT ON..SO WE RECHECKED THE RELAY FUSE AND IT WAS BURNT OUT AGAIN..THERE SHOULD BE A RECALL ON THE RELAY AND FUSE BOX.THIS COULD START A FIRE..I HAVE 3 SMALL CHILDRE... Read more
Incident date: Jul 11, 2017
A/C NEVER BLOWS COLD. ONLY HEAT, THE DEFOGGER DOESNT WORK PROPERLY AS A RESULT.
Incident date: Aug 1, 2014
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG WARNING SENSOR ILLUMINATED INTERMITTENTLY. THE CONTACT INFORMED THE LOCAL DEALER (NEW MEADOW MOTORS LOCATED AT 390 STATE RD, WEST BATH, ME) AND WAS REFERRED TO A CONTRACTOR FOR DIAGNOSTIC TESTING. THE MECHANIC DIAGNOSED THAT IT WAS JUST A SENSOR, WHICH DID NOT NEED TO BE REPLACED. THE CONTACT WAS ADVISED NOT TO PLACE H... Read more
Incident date: Jul 10, 2017
TL* THE CONTACT OWNS A 2000 BUICK REGAL. WHILE THE VEHICLE WAS PARKED, IT CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS NOT TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V701000 (ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT CONTACTED AND ... Read more
Fire
Incident date: Dec 1, 2010
12-1-10 86587M, BOTH OUTER TIE ROD ENDS NEEDED TO BE REPLACED. 1-21-15 119486M, RIGHT FRONT OUTER TIE ROD REPLACED.
Incident date: Jun 28, 2017
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 75 MPH, THE VEHICLE FAILED TO ACCELERATE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO VIC CANEVER CHEVROLET (LOCATED AT 3000 OWEN RD, FENTON, MI 48430) WHERE IT WAS DIAGNOSED THAT THE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MA... Read more
Incident date: Jun 25, 2017
ONLY 64,000 MILES ON THE CAR AND THE ENGINE LIGHT CAME ON AND THE TIMING CHAIN WAS BAD. I BELIEVE IT IS A DEFECTIVE TIMING CHAIN
Incident date: Jul 6, 2017
BUICK REGAL 2011 IS CURRENTLY AT 67K, THE VEHICLE HAD TRANSMISSION REPLACED AT 63K. THE AUTOMOBILE CONTINUES TO STALL AS THERE SEEMS TO BE CONCERNS RELATED TO THE ACCELERATION/POWER OF THE CAR AT TIMES, VEHICLE DOESN'T DISPLAY THE POWER IT SHOULD BE DRIVING WITH. IN ADDITION AUTOMOBILE IS MAKING A SQUEAKING NOISE FROM THE WATER PUMP OR BELT WHEN VEHICLE AIR CONDITIONING IS RAN (EITHER IN MOTION ... Read more
Incident date: Jul 6, 2017
BUICK REGAL 2011 IS CURRENTLY AT 67K, THE VEHICLE HAD TRANSMISSION REPLACED AT 63K. THE AUTOMOBILE CONTINUES TO STALL AS THERE SEEMS TO BE CONCERNS RELATED TO THE ACCELERATION/POWER OF THE CAR AT TIMES, VEHICLE DOESN'T DISPLAY THE POWER IT SHOULD BE DRIVING WITH. IN ADDITION AUTOMOBILE IS MAKING A SQUEAKING NOISE FROM THE WATER PUMP OR BELT WHEN VEHICLE AIR CONDITIONING IS RAN (EITHER IN MOTION ... Read more
Incident date: Jul 3, 2017
CRANK, BUT NO START. FUEL PUMP RELAY PIN MELTED INTO FUSE BLOCK (UNDER REAR SEAT). REPLACED FUEL PUMP RELAY, WITH SAME RESULT: NO START MELTED THE 4TH PIN IN RELAY AND PLASTIC ON FUEL BLOCK CREATING AN OBVIOUS FIRE HAZARD, THAT CLOSE TO THE FUEL TANK, UNDER REAR SEAT.
Incident date: Jul 5, 2017
THIS CAR JUST SHUTS DOWN WHILE DRIVING. THIS IS VERY SERIOUS AS YOU LOSE YOUR POWER STEERING AND BRAKES. IT HAS HAPPENED 3 TIMES IN THE LAST MONTH. SOMEONE IS GOING TO GET KILLED! I TOOK IT TO MECHANIC FIRST TIME HE TIGHTENED A BATTERY WIRE. IT DID START BACK UP BUT DIED GOING DOWN THE ROAD AND TOWED IT BACK. HE THEN TIGHTENED WIRE ON IGNITION MODULE. IT STARTED AND RAN A FEW DAYS AND DID IT AGAIN... Read more
Incident date: Jul 2, 2017
FUEL PUMP RELAY BURNS OUT AND IS SO HOT TO THE TOUCH IT WILL BURN YOUR HAND. WAS FOUND WHEN THE CAR WOULD NOT START. HAS HAPPENED TWICE NOW, A WEEK APART, AND ON THE SECOND OCCURRENCE THE FUEL PUMP WAS REPLACED BY THE MECHANIC TO RULE OUT A POSSIBLE SHORT CAUSING THE ISSUE. THE RELAY IS STILL GETTING HOT SO MUCH SO THAT THE SEAT GETS HOT AND I FEAR IT WILL CATCH ON FIRE. THE MECHANIC IS GOING TO L... Read more
Incident date: May 10, 2017
LOSSES POWER STEERING AT LOW RPM
Incident date: Jun 30, 2017
TL* THE CONTACT OWNS A 2012 BUICK VERANO. WHILE DRIVING 55 MPH, THE CONTACT STRUCK A DEER AND THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE NECK, SHOULDER, AND UPPER BACK THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER TO HAVE THE AIR BAG DEPLOYMENT FAILUR... Read more
Crash
1 injured
Incident date: Jun 12, 2017
TL* THE CONTACT OWNS A 2004 BUICK LESABRE. THE CONTACT STATED THAT THE DASHBOARD FRACTURED ALONG THE DRIVER'S SIDE OF THE VEHICLE. THE CONTACT STATED THAT THE FRACTURE HAD SPREAD TO THE CENTER OF THE DASHBOARD. THE CONTACT WAS CONCERNED THAT THE FRACTURE COULD IMPEDE VISIBILITY. NEITHER THE DEALER NOR MANUFACTURER WERE CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 98... Read more
Incident date: Mar 1, 2014
ALL BUT THE 1 DRIVERS SIDE SEATBELTS WONT LOCK IN PLACE FOR THE SAFETY OF THE PASSENGERS
Incident date: Jun 29, 2017
AT 80XXX MILES THE DRIVERS FRONT DOOR LOCK ACTUATOR BECAME INOPERATIVE. AT 90XXX MILES THE PASSENGER FRONT DOOR LOCK ACTUATOR BECAME INOPERATIVE. AT 96XXX MILES THE PASSENGER REAR DOOR LOCK ACTUATOR BECAME INOPERATIVE. EACH RUNS $250-300 TO REPAIR. NOT REPAIRING LEAVES THE DOOR UNLOCKED (WHILE DRIVING) OR UNLOCKED (WHILE PARKED AND VEHICLE BECOMES ACCESSIBLE TO ANYONE) OR THE DOOR REMAINS LOCKE... Read more
Incident date: Jun 21, 2017
KEYLESS, START/STOP ENGINE KEEP RUNNING AWHILE I LOCK DOORS IN WHICH I FORGET TURN ENGINE OFF. NOT SAFE AND COULD GETTING ENGINE FIRE CAUSE LONG RUNNING ENGINE, IDLE TOO LONG. COULD VOID WARRANTY IF DAMAGE ENGINE
Incident date: Jun 30, 2017
I TOOK MY CAR TO O'NEIL BUICK TODAY FOR A SAFETY RECALL ON MY ENCLAVE'S LIFT GATE. THE RECALL LETTER FROM THE DEALER SAID THAT THE LIFT STRUTS MAY NEED TO BE REPLACED. OBVIOUSLY THE RECALL WORK WOULD BE FREE. I WAS HAPPY TO GET THE LETTER BECAUSE MY LIFT GATE WAS BROKEN. HOWEVER THE SERVICE DEPARTMENT AT THE DEALER SAID IT WOULD COST $275 FOR PARTS AND $109 IN LABOR. THAT IS WAS JUST A COINCI... Read more
Incident date: Jun 17, 2015
FRONT SUSPENSION HAD TO BE REPLACED. AIR CONDITIONER, EVAPORATOR COMPONENT HAD TO BE REPLACED THREE DIFFERENT OCASIONS..REAR GATE RECALL ,REPLACED LIFT GATES SHOCKS.. MODE VALVE ACTUATOR REPLACEMENT.
Incident date: Jun 17, 2015
FRONT SUSPENSION HAD TO BE REPLACED. AIR CONDITIONER, EVAPORATOR COMPONENT HAD TO BE REPLACED THREE DIFFERENT OCASIONS..REAR GATE RECALL ,REPLACED LIFT GATES SHOCKS.. MODE VALVE ACTUATOR REPLACEMENT.
Incident date: Jun 17, 2015
FRONT SUSPENSION HAD TO BE REPLACED. AIR CONDITIONER, EVAPORATOR COMPONENT HAD TO BE REPLACED THREE DIFFERENT OCASIONS..REAR GATE RECALL ,REPLACED LIFT GATES SHOCKS.. MODE VALVE ACTUATOR REPLACEMENT.
Incident date: Mar 15, 2017
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO PATRIOT AUTO SALES (12100 LORAIN AVE, CLEVELAND, OH 44111) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED A WEEK LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY REPAI... Read more
Fire
Incident date: Mar 15, 2017
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO PATRIOT AUTO SALES (12100 LORAIN AVE, CLEVELAND, OH 44111) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED A WEEK LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY REPAI... Read more
Fire
Incident date: Jun 15, 2014
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED WATER LEAKING INTO THE VEHICLE FROM THE SUN ROOF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DRAIN HOSE FROM THE SUN ROOF WAS CLOGGED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THERE WA... Read more
Incident date: Jun 1, 2017
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE MAKING A RIGHT TURN, THE VEHICLE STALLED IN THE MIDDLE OF THE INTERSECTION. THE CONTACT HAD TO PUSH THE VEHICLE TO THE SIDE OF THE ROAD. ALSO, THE SERVICE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO REEDMAN TOLL AUTO WORLD (1700 E LINCOLN HWY LANGHORNE, PA 19047, (877) 702-7807) WHERE IT WAS DIAGNOSED THAT THE VALVES WERE DAMAGED ... Read more
Incident date: Apr 23, 2017
JULY 2016 CHOSE 2016 BUICK ENVISION FOR FORWARD COLLISION ALERT AUTOMATIC BRAKING SYSTEM - APRIL 2017 GOT A LETTER FROM GM STATING "ENVISION CATALOG INADVERTENTLY STATED THAT FORWARD COLLISION ALERT AUTOMATICALLY ENGAGES THE VEHICLE BRAKES. IT DOES NOT ENGAGE YOUR BRAKES." WHEN WE CONTACTED THE CUSTOMER ASSISTANCE CENTER - FOUR PEOPLE LATER - WE WERE TOLD THAT GM WAS NOT PREPARED TO ADD THE FEATUR... Read more