Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Aug 11, 2017
THE CAR SHUTS OFF WHILE IN MOTION DRIVING DOWN INTERSTATE OR ANY ROAD; SOMETIMES THE CAR WON'T SAY A WORD WHEN TRYING TO CRANK UNTIL AFTER A FEW TRIES; PLUGGED INTO COMPUTER BUT GIVES NO CODES
Incident date: Aug 11, 2017
THE CAR SHUTS OFF WHILE IN MOTION DRIVING DOWN INTERSTATE OR ANY ROAD; SOMETIMES THE CAR WON'T SAY A WORD WHEN TRYING TO CRANK UNTIL AFTER A FEW TRIES; PLUGGED INTO COMPUTER BUT GIVES NO CODES
BUICK
RENDEZVOUS
(2002) - FUEL/PROPULSION SYSTEM
Aug 13, 2017
Incident date: Aug 13, 2017
FUEL TANK IS DEFECTIVE, WITH THE CAR IN MOTION AND STATIONARY, WHEN I PUT MORE THAN A HALF TANK, GASOLINE WILL FIND A WAY OUT THE TANK, I ALREADY REPLACED THE FUEL TANK FOR ANOTHER ORIGINAL ONE AND IT WAS GOOD FOR ONLY 3 MONTHS. THE TRACTION SYSTEM WHEN THE CAR IS IN MOTION AND STATIONARY IS ALWAYS GIVING AN ERROR ON THE COMPUTER AND MAKING FUNNY NOISES AND SOMETIMES BRAKES MAKE A NOISE LIKE T... Read more
BUICK
RENDEZVOUS
(2002) - UNKNOWN OR OTHER
Aug 13, 2017
Incident date: Aug 13, 2017
FUEL TANK IS DEFECTIVE, WITH THE CAR IN MOTION AND STATIONARY, WHEN I PUT MORE THAN A HALF TANK, GASOLINE WILL FIND A WAY OUT THE TANK, I ALREADY REPLACED THE FUEL TANK FOR ANOTHER ORIGINAL ONE AND IT WAS GOOD FOR ONLY 3 MONTHS. THE TRACTION SYSTEM WHEN THE CAR IS IN MOTION AND STATIONARY IS ALWAYS GIVING AN ERROR ON THE COMPUTER AND MAKING FUNNY NOISES AND SOMETIMES BRAKES MAKE A NOISE LIKE T... Read more
Incident date: Jul 27, 2017
TAKATA RECALL AS I WAS DRIVING GOING TO PICK MY KIDS UP I NOTICED THAT MY CAR SEEMED LIKE IT DIDN'T WANT TO GO AS SOON AS I CAME TO A RED LIGHT I THOUGHT IT WOULD STOP BY THE TIME I HAD GOTTEN READY TO PULL OFF AS SOON AS I PRESSED THE GAS AND GOT READY TO MAKE MY TURN ON TO THE NEXT STREET THE LINE FROM MY TRANSMISSION POPPED OFF SO I PULLED TO THE SIDE OF THE ROAD TO TAKE A LOOK TO SEE WHAT W... Read more
Incident date: Oct 17, 2009
ALL WINDOW COMPONENTS MOTORS AND REGULATORS HAVE BEEN DEFECTIVE IN ALL 4 DOORS BRAKE SHAKING TRANSMISSION SLIPPAGE
Incident date: Oct 17, 2009
ALL WINDOW COMPONENTS MOTORS AND REGULATORS HAVE BEEN DEFECTIVE IN ALL 4 DOORS BRAKE SHAKING TRANSMISSION SLIPPAGE
Incident date: Oct 17, 2009
ALL WINDOW COMPONENTS MOTORS AND REGULATORS HAVE BEEN DEFECTIVE IN ALL 4 DOORS BRAKE SHAKING TRANSMISSION SLIPPAGE
Incident date: Apr 19, 2017
TL* THE CONTACT OWNS A 2017 BUICK ENVISION. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT VARIOUS SPEEDS, THE ACCELERATOR PEDAL WAS TOO SMALL FOR HER FOOT. THE VEHICLE WAS TAKEN TO THE CAPPELLINO BUICK GMC DEALER LOCATED AT 5411 TRANSIT RD, WILLIAMSVILLE, NY 14221; (716) 650-4471 WHERE IT WAS CONFIRMED THAT THE ACCELERATOR PEDAL WAS TOO SMALL BUT THERE WAS NO REMEDY. THE VEHICLE WAS NOT DI... Read more
Incident date: Aug 6, 2017
DRIVING ON A FREEWAY SPEED POSTED 80MPH, 2009 BUICK ENCLAVE RPM'S BEGAN TO SHOOT FROM 2000 RPM TO 5000RPM WHEN PUSHING ON ACCELERATOR. FORWARD MOVEMENT CONTINUED FOR SHORT DISTANCE AT 2000 RPM. TRAFFIC WAS MERGING TO ONE LEFT LANE FOR CONSTRUCTION ON A BRIDGE. PULLED OFF TO THE RIGHT AND STOPPED. BEFORE ENTERING ONE LANE OF TRAFFIC OVER BRIDGE. AFTER PUTTING CAR IN PARK, I TRIED TO MOVE FORWARD... Read more
Incident date: Aug 8, 2017
WHEN IN A COASTING MODE(NO ACCELERATOR USE) CAR WILL APPLY BRAKING ALL ON ITS OWN AND WILL NOT RELEASE BRAKING TILL CAR COMES TO A FULL STOP. NO OBJECTS OR CARS ARE ANYWHERE IN FRONT OF THE CAR WHEN THIS HAPPENS. HAS HAPPENED TWICE WHILE GOING AROUND MEDIUM RADIUS CURVES IN THE ROAD. VERY DANGEROUS TO US AND THE OTHER CARS BEHIND US BECAUSE WE GET NO INDICATION THIS IS GOING TO HAPPEN. THIS HAS... Read more
Incident date: Aug 7, 2017
VARIOUS PROBLEMS WITH ELECTRICAL. HAD HARNESS REPLACED (COME TO FIND OUT ITS DUE TO WATER LEAK). AIR BAG SENSORS GO OFF AND ON SO YOU REALLY DON'T KNOW IF ITS WORKING OR NOT. ENGINE SHUTDOWN COMPLETELY AND NOW WHEN ITS STARTED THE ENGINE MAKES LOUD KNOCK. WAS TOLD POSSIBLE TIMING CHAIN. ONLY HAS 140,000.
Incident date: Aug 7, 2017
VARIOUS PROBLEMS WITH ELECTRICAL. HAD HARNESS REPLACED (COME TO FIND OUT ITS DUE TO WATER LEAK). AIR BAG SENSORS GO OFF AND ON SO YOU REALLY DON'T KNOW IF ITS WORKING OR NOT. ENGINE SHUTDOWN COMPLETELY AND NOW WHEN ITS STARTED THE ENGINE MAKES LOUD KNOCK. WAS TOLD POSSIBLE TIMING CHAIN. ONLY HAS 140,000.
Incident date: Aug 7, 2017
VARIOUS PROBLEMS WITH ELECTRICAL. HAD HARNESS REPLACED (COME TO FIND OUT ITS DUE TO WATER LEAK). AIR BAG SENSORS GO OFF AND ON SO YOU REALLY DON'T KNOW IF ITS WORKING OR NOT. ENGINE SHUTDOWN COMPLETELY AND NOW WHEN ITS STARTED THE ENGINE MAKES LOUD KNOCK. WAS TOLD POSSIBLE TIMING CHAIN. ONLY HAS 140,000.
Incident date: Feb 24, 2016
VEHICLE WAS BEING DRIVEN OFF OF MAIN HIGHWAY INTO A SHOPPING CENTER PARKING LOT WHEN THE ENGINE SHUT OFF CAUSING THE VEHICLE TO LOSE POWER STEERING AND BRAKES. VEHICLE WOULD NOT RESTART AND NEEDED TO BE TOWED TO LESTER GLENN BUICK THAT NIGHT. THE NEXT DAY AFTER SITTING IN THE DEALERSHIP PARKING LOT, THE VEHICLE WAS ABLE TO START AND THE DEALERSHIP STATED THEY WERE"UNABLE TO DUPLICATE THE PROBLEM... Read more
Incident date: Feb 24, 2016
VEHICLE WAS BEING DRIVEN OFF OF MAIN HIGHWAY INTO A SHOPPING CENTER PARKING LOT WHEN THE ENGINE SHUT OFF CAUSING THE VEHICLE TO LOSE POWER STEERING AND BRAKES. VEHICLE WOULD NOT RESTART AND NEEDED TO BE TOWED TO LESTER GLENN BUICK THAT NIGHT. THE NEXT DAY AFTER SITTING IN THE DEALERSHIP PARKING LOT, THE VEHICLE WAS ABLE TO START AND THE DEALERSHIP STATED THEY WERE"UNABLE TO DUPLICATE THE PROBLEM... Read more
Incident date: Feb 24, 2016
VEHICLE WAS BEING DRIVEN OFF OF MAIN HIGHWAY INTO A SHOPPING CENTER PARKING LOT WHEN THE ENGINE SHUT OFF CAUSING THE VEHICLE TO LOSE POWER STEERING AND BRAKES. VEHICLE WOULD NOT RESTART AND NEEDED TO BE TOWED TO LESTER GLENN BUICK THAT NIGHT. THE NEXT DAY AFTER SITTING IN THE DEALERSHIP PARKING LOT, THE VEHICLE WAS ABLE TO START AND THE DEALERSHIP STATED THEY WERE"UNABLE TO DUPLICATE THE PROBLEM... Read more
Incident date: Jul 26, 2017
VEHICLE HAS 69,579 MILES. WHILE TURNING ONTO SIDE STREET OFF OF MAIN ROAD, ENGINE SHUT OFF CAUSING LOSS OF POWER STEERING AND BRAKES. VEHICLE WAS ABLE TO BE RESTARTED AFTER A MINUTE AND DRIVEN HOME. VEHICLE WAS TAKEN TO LESTER GLENN BUICK DEALERSHIP FOR THIS PROBLEM . THE DEALERSHIP WAS "UNABLE TO DUPLICATE THE PROBLEM" AND THERE WERE NO CODES SHOWING A PROBLEM. I WAS TOLD THAT THE ISSUE WAS ... Read more
Incident date: Jul 26, 2017
VEHICLE HAS 69,579 MILES. WHILE TURNING ONTO SIDE STREET OFF OF MAIN ROAD, ENGINE SHUT OFF CAUSING LOSS OF POWER STEERING AND BRAKES. VEHICLE WAS ABLE TO BE RESTARTED AFTER A MINUTE AND DRIVEN HOME. VEHICLE WAS TAKEN TO LESTER GLENN BUICK DEALERSHIP FOR THIS PROBLEM . THE DEALERSHIP WAS "UNABLE TO DUPLICATE THE PROBLEM" AND THERE WERE NO CODES SHOWING A PROBLEM. I WAS TOLD THAT THE ISSUE WAS ... Read more
Incident date: Jul 26, 2017
VEHICLE HAS 69,579 MILES. WHILE TURNING ONTO SIDE STREET OFF OF MAIN ROAD, ENGINE SHUT OFF CAUSING LOSS OF POWER STEERING AND BRAKES. VEHICLE WAS ABLE TO BE RESTARTED AFTER A MINUTE AND DRIVEN HOME. VEHICLE WAS TAKEN TO LESTER GLENN BUICK DEALERSHIP FOR THIS PROBLEM . THE DEALERSHIP WAS "UNABLE TO DUPLICATE THE PROBLEM" AND THERE WERE NO CODES SHOWING A PROBLEM. I WAS TOLD THAT THE ISSUE WAS ... Read more
Incident date: Jul 15, 2017
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. ALSO, WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE BATTERY INDICATOR ILLUMINATED, WHICH INDICATED THAT THE VEHICLE WAS IDLING. WHEN THE ACCELERATOR PEDAL WAS NOT DEPRESSED, THE BATTERY INDICATOR ILLUMINATED, WHICH INDICATED THAT THE VEHICLE WAS CHARGING. THE VEHICLE WAS TAKEN TO HILEY BUICK GMC (LOCAT... Read more
Incident date: Feb 1, 2017
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE'S WIRES WERE MADE WITH A SOY CHEMICAL THAT ATTRACTED RODENTS. THE FAILURE WAS EXPERIENCED TWICE. THE FIRST FAILURE OCCURRED AT THE AREA OF THE ENGINE WIRES, WHICH CAUSED THE ENGINE TO STALL. THE SECOND FAILURE OCCURRED AROUND THE BATTERY WIRES, WHICH CAUSED THE BATTERY TO FAIL. THE VEHICLE WAS TAKEN TO GEORGE MATICK CH... Read more
Incident date: Feb 1, 2017
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE'S WIRES WERE MADE WITH A SOY CHEMICAL THAT ATTRACTED RODENTS. THE FAILURE WAS EXPERIENCED TWICE. THE FIRST FAILURE OCCURRED AT THE AREA OF THE ENGINE WIRES, WHICH CAUSED THE ENGINE TO STALL. THE SECOND FAILURE OCCURRED AROUND THE BATTERY WIRES, WHICH CAUSED THE BATTERY TO FAIL. THE VEHICLE WAS TAKEN TO GEORGE MATICK CH... Read more
Incident date: May 1, 2017
TL* THE CONTACT OWNS A 1998 BUICK LESABRE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION, ONCE THE VEHICLE REACHED THE ODOMETER MILEAGE OF 99,999, IT FAILED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.
Incident date: May 1, 2017
TL* THE CONTACT OWNS A 1998 BUICK LESABRE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION, ONCE THE VEHICLE REACHED THE ODOMETER MILEAGE OF 99,999, IT FAILED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.
Incident date: Aug 3, 2017
SITTING IN CAR WITH ENGINE RUNNING AND IN PARK THE DASHBOARD LIGHTS STARTS BLINKING AND THE AUTO DOOR LOCKS STARTS LOCKING AND UNLOCKING BY THEMSELVES. IT DOESN'T HAPPEN ALL THE TIME JUST ONCE IN A WHILE.
Incident date: Jul 15, 2017
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND AN ELECTRICAL BURNING ODOR WAS PRESENT INSIDE THE CABIN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP RELAY HAD OVERHEATED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAI... Read more
Fire
Incident date: Jul 15, 2017
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND AN ELECTRICAL BURNING ODOR WAS PRESENT INSIDE THE CABIN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP RELAY HAD OVERHEATED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAI... Read more
Fire
Incident date: Jul 30, 2017
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START AND VARIOUS INSTRUMENT CLUSTER INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RIZZA CADILLAC BUICK GMC (8425 159TH ST, TINLEY PARK, IL 60487) WHERE IT WAS DIAGNOSED THAT THE FUSE BOX UNDER THE BACK SEAT HAD SUFFERED A SHORT AND MELTED. THERE WERE NO VISIBLE SIGNS OF A FIRE. THE FIRE DEPARTMENT WA... Read more
Fire
Incident date: Aug 13, 2016
67K, POWER STEERING LEAKING, DIFFICULTY TO STEER; 72K, ENGINE TORQUE STRUT MOUNTS TORN, VIBRATES WHEN MOVING; 77K, ENGINE OIL LEAKING, VALVE COVER GASKET, STATIONARY; 77K, ENGINE OIL LEAKING, FRONT TIMING CHAIN COVER GASKET, STATIONARY; 78K, HARD TO START CRANK SENSOR, STATIONARY; 79K, WONT START, STARTER MOTOR, STATIONARY; 79K, TRUNK LEAKING WHEN RAINS, TAIL LIGHT PANEL SEAMS AND INTERNAL BUMPER ... Read more
Incident date: Aug 13, 2016
67K, POWER STEERING LEAKING, DIFFICULTY TO STEER; 72K, ENGINE TORQUE STRUT MOUNTS TORN, VIBRATES WHEN MOVING; 77K, ENGINE OIL LEAKING, VALVE COVER GASKET, STATIONARY; 77K, ENGINE OIL LEAKING, FRONT TIMING CHAIN COVER GASKET, STATIONARY; 78K, HARD TO START CRANK SENSOR, STATIONARY; 79K, WONT START, STARTER MOTOR, STATIONARY; 79K, TRUNK LEAKING WHEN RAINS, TAIL LIGHT PANEL SEAMS AND INTERNAL BUMPER ... Read more
Incident date: Aug 13, 2016
67K, POWER STEERING LEAKING, DIFFICULTY TO STEER; 72K, ENGINE TORQUE STRUT MOUNTS TORN, VIBRATES WHEN MOVING; 77K, ENGINE OIL LEAKING, VALVE COVER GASKET, STATIONARY; 77K, ENGINE OIL LEAKING, FRONT TIMING CHAIN COVER GASKET, STATIONARY; 78K, HARD TO START CRANK SENSOR, STATIONARY; 79K, WONT START, STARTER MOTOR, STATIONARY; 79K, TRUNK LEAKING WHEN RAINS, TAIL LIGHT PANEL SEAMS AND INTERNAL BUMPER ... Read more
Incident date: May 15, 2017
IF SOMEONE SITS IN THE FRONT SEAT THEN SNAPS SEAT BELT THEN GETS OUT OF CAR THE SEAT BELT LITE STAYS ON AS IF THE WEIGHT IS OFF.
Incident date: Jul 15, 2017
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. WHILE OPERATING THE VEHICLE, THE IGNITION SWITCH EXPERIENCED UNINTENDED ROTATION, WHICH CAUSED THE VEHICLE TO SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO THE LINWOOD BUICK DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION LOCK CYLINDER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE ... Read more
Incident date: Jul 27, 2017
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. ON SEVERAL OCCASIONS, THE FUEL PUMP RELAY OVERHEATED AND MELTED. UPON INSPECTION, THE CONTACT BECAME AWARE THAT THE FUSE/RELAY ENCLOSURE MELTED. THE CONTACT'S HUSBAND WAS ABLE TO REPLACE THE FUSE/RELAY ENCLOSURE, BUT THE FAILURE RECURRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE ... Read more
Fire
Incident date: Jul 27, 2017
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. ON SEVERAL OCCASIONS, THE FUEL PUMP RELAY OVERHEATED AND MELTED. UPON INSPECTION, THE CONTACT BECAME AWARE THAT THE FUSE/RELAY ENCLOSURE MELTED. THE CONTACT'S HUSBAND WAS ABLE TO REPLACE THE FUSE/RELAY ENCLOSURE, BUT THE FAILURE RECURRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE ... Read more
Fire
Incident date: Jan 2, 2017
DRIVER INFOTAINMENT CENTER HAS MANY ISSUES, REMAINS BLANK WHILE RADIO IS PLAYING AND CAN BE CONTROLLED BY STEERING WHEEL CONTROLS AND HVAC VIA EXTERNAL BUTTONS. ALSO BACKUP CAMERA INTERMITTENTLY JUMPS THE VIDEO FROM CAMERA BUT NOT THE CGI LINES. THIS MAKES YOU STOP DUE TO REFLEXES THINKING SOMETHING RAN OUT IN THE WAY OF BACKING UP. ON OCCASION THE DISPLAY HAS SHOWN SYSTEM ERROR AND ALSO HVAC CONT... Read more
Incident date: Jan 2, 2017
DRIVER INFOTAINMENT CENTER HAS MANY ISSUES, REMAINS BLANK WHILE RADIO IS PLAYING AND CAN BE CONTROLLED BY STEERING WHEEL CONTROLS AND HVAC VIA EXTERNAL BUTTONS. ALSO BACKUP CAMERA INTERMITTENTLY JUMPS THE VIDEO FROM CAMERA BUT NOT THE CGI LINES. THIS MAKES YOU STOP DUE TO REFLEXES THINKING SOMETHING RAN OUT IN THE WAY OF BACKING UP. ON OCCASION THE DISPLAY HAS SHOWN SYSTEM ERROR AND ALSO HVAC CONT... Read more
Incident date: Jul 20, 2017
TL* THE CONTACT OWNS A 2013 BUICK VERANO. THE CONTACT STATED THAT AFTER SHIFTING INTO PARK, THE VEHICLE WOULD ALERT THAT THE VEHICLE WAS NOT IN THE PARK POSITION. THE CORRECT GEAR POSITION WAS NOT DISPLAYED. THE CONTACT TOOK THE VEHICLE TO THE GREATER LOWELL BUICK DEALER WHERE IT WAS DIAGNOSED THAT THE SHIFTER ASSEMBLIES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER ... Read more
Incident date: Jul 13, 2017
POTENTIAL FATAL SAFETY HAZARD WITH DOOR LOCK PULL TOGGLES WHEN AN ACCIDENT DISABLES THE BATTERY. IN NORMAL OPERATION, THE ELECTRICAL SYSTEM ALWAYS RETRACTS THE DOOR PULL TOGGLES COMPLETELY INTO THE TOP OF THE DOOR DURING ANY SHIFT OF THE VEHICLE OUT OF PARK. THE PULL TOGGLE DISAPPEARS COMPLETELY INTO THE DOOR WITH NO PORTION EXPOSED. IF THE VEHICLE BATTERY IS DISABLED, AS IN MINOR CRASH, THE ELEC... Read more
Incident date: Jun 19, 2017
I WENT TO START MY CAR IN THE MORNING AFTER IT SAT AT NIGHT, IT WAS IN DRIVEWAY (I HAD DRIVEN THE EVENING PRIOR) AND IT SMELLED OF FUEL WHEN I STARTED IT. NOTHING NOTED LEAKING FROM UNDER THE CAR ANYWHERE.
Incident date: Jun 19, 2017
I SUBMITTED A PRIOR REPORT. MY CAR WAS IN DRIVEWAY AND I WENT TO START IT IN THE MORNING. I HAD BEEN OUT IN EVENING PRIOR. I STARTED MY CAR AND IT SMELLED LIKE FUEL. I HAD TO TAKE IT IN AFTER I TEST DROVE IT ON WAY TO THE DEALER FOR SERVICE (LUCKY I WAS OFF THAT DAY. IT HAD A FUEL LEAK AND NEEDED A HOSE REPLACED. TO ME THIS IS A SERIOUS FAILURE OF A PART WITH ONLY APPROX. 6500 MILES ON IT.
Incident date: Jun 10, 2013
ABOU 50,XXX MILES THE SERVICE AIRBAG LIGHT IN THE DASH BEGAN TO ILLUMINATE INTERMITTENTLY. IT WOULD OCCUR ONCE A MONTH OR SO. THE DEALER WANTED $1200 TO REPLACE THE AB CONTROL MODULE. FOR THE NEXT 46,XXX MILES IT HAS BEEN THAT WAY UNTIL A FEW DAYS AGO. NOW THE AIRBAG LIGHT IS ON CONTINUALLY, MEANING THE AIRBAGS ARE INOPERATIVE. SEEMS LIKE A SAFETY ISSUE TO ME!
Incident date: Jul 23, 2017
WE WERE DRIVING AND HEARD IT MISSING AND IT STARTED OVERHEATING, SO WE PUT MORE WATER IN AND DECIDED TO COME HOME. SO WHEN WE TURNED AROUND IT DIED 2X THEN THE CYLINDERS LOCKED UP AND IT WOULDNT START. WHEN WE GOT HOME MY HUSBAND FOUND WATER IN THE INTAKE AND THE OIL. SO WE REPLACED THE INTAKE GASKET AND PUT IT BACK TOGETHER AND IT DID IT AGAIN, BUT THEN IT MADE A LOUD NOISE AND WE FOUND THAT THE ... Read more
Incident date: Jul 24, 2017
I HAD TRAVELED ABOUT 2 MILES FROM HOME TO A HOME DEPOT AND WAS DRIVING AT ABOUT 20 MPH AS I WAS ABOUT TO TURN INTO ONE OF THE PARKING LANES. SUDDENLY THE CAR WENT INTO FULL SPEED AS IF I WAS FULL ON THE GAS PEDAL. I NEARLY HIT OTHER CARS TRYING TO GET CONTROL OF MY CAR. I TRIED SHUTTING THE ENGINE OFF AND THEN BACK ON, BUT THAT DID NO GOOD. MY CAR ONLY HAS ABOUT 70,000 ACTUAL MILES ON IT AS I AM R... Read more
Incident date: Jul 17, 2017
THE DRIVER SIDE CONTROL PANEL FRAME BROKE.NOTICED THE SEAT CONTROL PANEL HANGING OUT OF THE SEAT.
Incident date: Jul 15, 2017
DEAT BATTERY I'VE HAD THIS CAR FOR SIX WEEKS AND HAVE HAD TRIPLE A OUT THREE TIMES TO JUMP ME. ONCE IT STARTS THE BATTERY RECHARGES ITS-SELF. THEY ALSO TESTED THE ALTERNATOR TOO AND ITS TESTING FINE. THIS CAR HAS LESS THAN 15,000 MILES AND I AM THE 3RD OWNER. LAST WEEK TOOK IT TO THE DEALERSHIP AND THEY TOLD ME IT CHECKS OUT FINE. THE CAR SITS MORE THAN 3 DAYS WILL NOT START. YES, THREE DAYS!!... Read more
Incident date: Jul 21, 2017
LOW BEAMS ON LIGHTING GOES OUT FOR NO APPARENT REASON. THIS HAS HAPPENED TWO TIMES IN THE LAST TWO WEEKS. DEALERSHIP SAYS THEY JUST CAN'T FIND ANYTHING WRONG. ALTHOUGH THEY HAD ANOTHER VEHICLE THERE WITH SAME PROBLEM. THIS SEEMS TO BE A RECURRING PROBLEM WITH GM SUV'S. MY 1994 GMC DID THE SAME THING AND I HEARD REPORTS OF OTHER GMC'S DOING THE SAME THING. NOT GOOD ON INTERSTATES AT NIGHT.
Incident date: Jul 21, 2017
LOW BEAMS ON LIGHTING GOES OUT FOR NO APPARENT REASON. THIS HAS HAPPENED TWO TIMES IN THE LAST TWO WEEKS. DEALERSHIP SAYS THEY JUST CAN'T FIND ANYTHING WRONG. ALTHOUGH THEY HAD ANOTHER VEHICLE THERE WITH SAME PROBLEM. THIS SEEMS TO BE A RECURRING PROBLEM WITH GM SUV'S. MY 1994 GMC DID THE SAME THING AND I HEARD REPORTS OF OTHER GMC'S DOING THE SAME THING. NOT GOOD ON INTERSTATES AT NIGHT.
Incident date: Jun 27, 2017
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE VEHICLE WAS TOWED TO KEN'S AUTO SERVICE CENTER (LOCATED AT 1656 MASSILLON RD, AKRON, OH 44312; (330) 733-4328) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE SAME FAILURE OCCURRED THE SECOND TIME. THE VEHICLE WAS TOWED AGAIN TO KEN'S AU... Read more