Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Aug 4, 2017
MY ENGINE HAS BEEN MISFIRING AND BUICK REFUSES TO FIX THE PROBLEM. IT IS UNSAFE TO DRIVE, JERKING, AND GETTING STUCK IN FIRST AND SECOND GEAR WHEN TRYING TO ACCELERATE. I HAVE BROUGHT IT IN TWICE TO HAVE IT FIXED WITH PROOF THAT THE ENGINE MALFUNCTION LIGHT IS ON, AND THEY SAID THERE IS NOTHING WRONG. I EMAILED THE MANAGER IN SERVICE, AND HE SAID THERE IS NOTHING HE CAN DO.
Incident date: Aug 4, 2017
MY ENGINE HAS BEEN MISFIRING AND BUICK REFUSES TO FIX THE PROBLEM. IT IS UNSAFE TO DRIVE, JERKING, AND GETTING STUCK IN FIRST AND SECOND GEAR WHEN TRYING TO ACCELERATE. I HAVE BROUGHT IT IN TWICE TO HAVE IT FIXED WITH PROOF THAT THE ENGINE MALFUNCTION LIGHT IS ON, AND THEY SAID THERE IS NOTHING WRONG. I EMAILED THE MANAGER IN SERVICE, AND HE SAID THERE IS NOTHING HE CAN DO.
Incident date: Sep 3, 2017
TL* THE CONTACT OWNS A 2003 BUICK CENTURY. WHILE DRIVING 35 MPH, THE HEADLIGHTS FAILED TO RESPOND. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 132,704.
Incident date: Sep 4, 2017
I WAS DRIVING ON A HIGHWAY AT 65MPH. ON A STRAIGHT PORTION OF THE ROAD THE ENGINE LIGHT CAME ON , THE ENGINE REVVED UP TO OVER 4000 RPM, THE POWER STEERING LOCKED UP, AND MANY OTHER LIGHTS CAME ON ON THE DASHBOARD DISPLAY. THIS WAS A VERY DANGEROUS SITUATION TRYING TO CONTROL THE CAR. I WAS FORCED TO SLOW DOWN AND WHEN I REACHED 40MPH THE POWER STEERING CAME BACK ON. THE ENGINE WAS STILL RUNNING O... Read more
Incident date: Sep 4, 2017
I WAS DRIVING ON A HIGHWAY AT 65MPH. ON A STRAIGHT PORTION OF THE ROAD THE ENGINE LIGHT CAME ON , THE ENGINE REVVED UP TO OVER 4000 RPM, THE POWER STEERING LOCKED UP, AND MANY OTHER LIGHTS CAME ON ON THE DASHBOARD DISPLAY. THIS WAS A VERY DANGEROUS SITUATION TRYING TO CONTROL THE CAR. I WAS FORCED TO SLOW DOWN AND WHEN I REACHED 40MPH THE POWER STEERING CAME BACK ON. THE ENGINE WAS STILL RUNNING O... Read more
Incident date: Sep 4, 2017
I WAS DRIVING ON A HIGHWAY AT 65MPH. ON A STRAIGHT PORTION OF THE ROAD THE ENGINE LIGHT CAME ON , THE ENGINE REVVED UP TO OVER 4000 RPM, THE POWER STEERING LOCKED UP, AND MANY OTHER LIGHTS CAME ON ON THE DASHBOARD DISPLAY. THIS WAS A VERY DANGEROUS SITUATION TRYING TO CONTROL THE CAR. I WAS FORCED TO SLOW DOWN AND WHEN I REACHED 40MPH THE POWER STEERING CAME BACK ON. THE ENGINE WAS STILL RUNNING O... Read more
Incident date: Aug 27, 2017
MY VEHICLE STALLS RANDOMLY AT STOPS. IT HAS HAPPENED SEVERAL TIMES SINCE MY INITIAL REPORT. I TOOK THE CAR TO THE DEALERSHIP THE FIRST TIME IT HAPPENED AND THEY DID NOT FIND ANYTHING. FORTUNATELY THIS TIME WHEN IT HAPPENED, I WAS ABLE TO HOOK UP A HAND HELD COMPUTER TO THE CAR AND GOT THE CODE P1A6F WHICH IS FOR THE GENERATOR CONTROL MODULE. MY PROBLEM IS MY VIN NUMBER WAS NOT UNDER A RECALL WITH ... Read more
Incident date: Aug 14, 2017
I NOTED THE EXACT SAME PROBLEM REPORTED ON THE NHTSA SITE FOR THIS SAME MAKE AND MODEL OF CAR. IT'S INCLUDED UNDER THE HEADING VEHICLE SPEED CONTROL. I JUST PURCHASED THIS CAR IN THE PAST MONTH AND NOW NOTICE THAT EACH TIME I TRY TO MOVE MY FOOT FROM THE FOOT FEED TO THE BRAKE PEDAL MY FOOT CATCHES ON THE SIDE OF THE BRAKE PEDAL. IT SEEMS TO ME TO BE AN OBVIOUS SAFETY RISK IN THAT IT TAKES ANO... Read more
Incident date: Aug 14, 2017
I NOTED THE EXACT SAME PROBLEM REPORTED ON THE NHTSA SITE FOR THIS SAME MAKE AND MODEL OF CAR. IT'S INCLUDED UNDER THE HEADING VEHICLE SPEED CONTROL. I JUST PURCHASED THIS CAR IN THE PAST MONTH AND NOW NOTICE THAT EACH TIME I TRY TO MOVE MY FOOT FROM THE FOOT FEED TO THE BRAKE PEDAL MY FOOT CATCHES ON THE SIDE OF THE BRAKE PEDAL. IT SEEMS TO ME TO BE AN OBVIOUS SAFETY RISK IN THAT IT TAKES ANO... Read more
Incident date: Aug 14, 2017
I NOTED THE EXACT SAME PROBLEM REPORTED ON THE NHTSA SITE FOR THIS SAME MAKE AND MODEL OF CAR. IT'S INCLUDED UNDER THE HEADING VEHICLE SPEED CONTROL. I JUST PURCHASED THIS CAR IN THE PAST MONTH AND NOW NOTICE THAT EACH TIME I TRY TO MOVE MY FOOT FROM THE FOOT FEED TO THE BRAKE PEDAL MY FOOT CATCHES ON THE SIDE OF THE BRAKE PEDAL. IT SEEMS TO ME TO BE AN OBVIOUS SAFETY RISK IN THAT IT TAKES ANO... Read more
Incident date: Jul 15, 2013
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING 75 MPH, THE VEHICLE LOST POWER AND DECELERATED INDEPENDENTLY TO 30 MPH. THE FAILURE RECURRED SEVERAL MORE TIMES. THE VEHICLE WAS TAKEN TO ZIMBRICK BUICK GMC EASTSIDE (5402 HIGH CROSSING BLVD, MADISON, WI 53718), BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED T... Read more
Incident date: Jul 15, 2013
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING 75 MPH, THE VEHICLE LOST POWER AND DECELERATED INDEPENDENTLY TO 30 MPH. THE FAILURE RECURRED SEVERAL MORE TIMES. THE VEHICLE WAS TAKEN TO ZIMBRICK BUICK GMC EASTSIDE (5402 HIGH CROSSING BLVD, MADISON, WI 53718), BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED T... Read more
Incident date: Aug 12, 2017
PASSENGER SEAT BELT LIGHT STAYS ON
Incident date: Aug 27, 2017
AS IM TRAVELING TO MY MOTHERS HOUSE ON AUGUST 27 2017 MY ENGINE JUST COMPLETELY SHUTS DOWN AND WOULDN'T START BACK UP. THE SAME WEEK IT WAS HAVING PROBLEMS STARTING OR WOULDN'T TURN OVER TO START. MY DAUGHTER DROVE MY CAR TO O'REALIYS AUTO PART STORE TO GET SOMETHING FOR HER CAR, GET IN TO LEAVE AND IT WOULDN'T START. A MECHANIC FROM THE STORE HOOKED IT TO THE DIAGNOSTIC MACHINE AND IT READ A DEL... Read more
Incident date: Aug 27, 2017
AS IM TRAVELING TO MY MOTHERS HOUSE ON AUGUST 27 2017 MY ENGINE JUST COMPLETELY SHUTS DOWN AND WOULDN'T START BACK UP. THE SAME WEEK IT WAS HAVING PROBLEMS STARTING OR WOULDN'T TURN OVER TO START. MY DAUGHTER DROVE MY CAR TO O'REALIYS AUTO PART STORE TO GET SOMETHING FOR HER CAR, GET IN TO LEAVE AND IT WOULDN'T START. A MECHANIC FROM THE STORE HOOKED IT TO THE DIAGNOSTIC MACHINE AND IT READ A DEL... Read more
Incident date: Aug 27, 2017
AS IM TRAVELING TO MY MOTHERS HOUSE ON AUGUST 27 2017 MY ENGINE JUST COMPLETELY SHUTS DOWN AND WOULDN'T START BACK UP. THE SAME WEEK IT WAS HAVING PROBLEMS STARTING OR WOULDN'T TURN OVER TO START. MY DAUGHTER DROVE MY CAR TO O'REALIYS AUTO PART STORE TO GET SOMETHING FOR HER CAR, GET IN TO LEAVE AND IT WOULDN'T START. A MECHANIC FROM THE STORE HOOKED IT TO THE DIAGNOSTIC MACHINE AND IT READ A DEL... Read more
Incident date: Aug 27, 2017
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. A DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. ON MORE THAN ONE OCCASION, THE VEHICLE HESITATED TO START. O'REILLEY AUTO PARTS IN WEST MEMPHIS, ARKANSAS DIAGNOSED THAT THERE WAS A DELAY IN THE START UP ... Read more
Incident date: Aug 27, 2017
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. A DEALER WAS NOT CONTACTED ABOUT THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. ON MORE THAN ONE OCCASION, THE VEHICLE HESITATED TO START. O'REILLEY AUTO PARTS IN WEST MEMPHIS, ARKANSAS DIAGNOSED THAT THERE WAS A DELAY IN THE START UP ... Read more
Incident date: Apr 24, 2017
THE DRIVERS SIDE DOOR POWER WINDOW OPERATES DIFFERENTLY THAT OTHER CARS. IT IS PRACTICALLY IMPOSSIBLE TO LOWER IT WITHOUT BEING DISTRACTED FROM DRIVING. GM SAYS THE OPERATION IS NORMAL, YET OTHER GM MAKES AND OTHER MANUFACTURERS DO NOT OPERATE LIKE THIS VEHICLE. IF YOU WANT IT DOWN JUST AN INCH, YOU STRUGGLE TO KEEP THE WINDOW AT THE LEVEL YOU DESIRE. IT WILL DISTRACT ENOUGH TO CAUSE AN ACCIDE... Read more
BUICK
RENDEZVOUS
(2004) - STEERING
Aug 26, 2017
Incident date: Jun 14, 2014
HARNESS IN FRONT TOO SHORT CAUSING PROBLEMS WITH ABS /TRACTION SYSTEM TO NOT WORK CORRECTLY
Incident date: Apr 4, 2015
PIRELLI PZERO NERO ALL SEASON TIRES. P235/50ZR 18 97W 45,000 MILE WARRANTY. THIS WAS MY 1ST PURCHASED OF THIS BRAND OF TIRE IN 2015. AFTER ONLY ABOUT 15,000 IN 2016, I WAS INFORMED THE TIRES WERE BALD AND NEEDED REPLACED. I WENT BACK TO PLACE OF PURCHASE & PIRELLI GAVE ME A DISCOUNT FOR SAME TYPE OF TIRE AS REPLACEMENT, 4/8/2016. I NOW HAVE BEEN TOLD THESE TIRES NEED REPLACED AGAIN TO TIRE WE... Read more
Incident date: Aug 23, 2017
I LOOSE MY POWER STEERING WHEN ITS IS RAINING AND WET OUTSIDE. I GO THROOUGH A PUDDLE OF WATER THE POWER STEERING GOES OUT. IT LASTS FOR A FEW SECONDS , BUT TOSE FEW SECONDS COULD BE A MATTER OF LIFE AND DEATH, ESPECIALLY WHEN THE TRAFFIC IS HEAVY.THE INCIDENT HAPPENED WHEN I WAS PULLING INTO A PARKING LOT WHEN I TURNED THE WHEEL TO PARK I LOST POWER AND ALMOST HIT A PARKED CAR, I HAD TO WRESTLE W... Read more
Incident date: Aug 20, 2017
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHILE DRIVING 25 MPH, THE TRACTION CONTROL OFF WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE FAILURE RECURRED ONCE. THE VEHICLE WAS TOWED TO GEORGE GEE BUICK GMC (LOCATED AT 21502 E GEORGE GEE AVE, LIBERTY LAKE, WA 99019, (509) 927-1000) WHERE IT WAS DIAGNOSED THAT THE ALT... Read more
Incident date: Aug 22, 2017
MY 2010 BUICK ENCLAVE WITH LESS THAN 85000 MILES HAD A CATATSTROPHIC ENGLINE FAILURE ON HIGHWAY 895 IN BALTIMORE, MD ON 8/22/2017. WE WERE TRAVELING ABOUT 60 MILES PER HOUR WHEN THIS HAPPENED. THERE WAS A LOUD NOISE FOLLOWED BY BILLOWS OF WHITE SMOKE AND THE CAR STOPPED. WE HAD A TOW TRUCK PICK IT UP AND THE SERVICE ATTENDANT AT THE REPAIR PLACE SAID THERE IS A FIST SIZE HOLE IN THE ENGINE BLOCK... Read more
Incident date: Mar 16, 2016
THE WHEEL WELL LINER AND THE PLASTIC BUMPER ATTACHMENT ARE ATTACHED TO EACH OTHER OR NEAR EACH OTHER. IN MY OPINION THIS TYPE OF MATERIAL AND DESIGN IS FAULTY. THIS DESIGN DOES NOT SUPPORT HEAVY SNOW. LAST MARCH WHEN THE ROCHESTER, NY. RECEIVED HEAVY SNOW, THE WEIGHT OF THE SNOW CAUSED THE WHEEL LINER AND THE BUMPER TO TEAR. THE TEARING OF BOTH THE BUMPER AND THE WHEEL LINER CREATED A STEERING HAZ... Read more
Incident date: Aug 15, 2017
MY HUSBAND WAS DRIVING OUR VEHICLE ON I-20 IN GEORGIA ON TUES 8/15. IT WAS AROUND 2:00PM, 90-95 DEGREES, NO CARS WITHIN A 1/2 MILE IN FRONT OR BEHIND. IT SOUNDED LIKE A SMALL EXPLOSION. SUNROOF SHATTERED OUTWARD. THE SHADE WAS PULLED SO GLASS DID NOT COME INTO THE PASSENGER SECTION. A FINE GLASS DUST CAME THROUGH THE SHADE. BUICK IS CLAIMING IT WAS HIT BY AN UNKNOWN IMPACT. THAT IS COMPLETE... Read more
Incident date: Jan 1, 2017
TAKATA RECALL THE AIR BAG SENSOR LIGHT COME ON AND STAYS ON. SOMETHING IS WRONG WITH THE SENSOR . THIS SHOULD NEVER HAPPEN ON ANY CAR.
Incident date: Aug 19, 2017
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD WHERE IT WAS ABLE TO BE RESTARTED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THERE WAS NO RECALL UNDER THE VIN AND WOULD GET B... Read more
Incident date: Feb 10, 2016
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE FELT AS IF IT WERE SHIFTING GEARS. THE FAILURE RECURRED FREQUENTLY. IN ADDITION, WHILE AT A STOP LIGHT, THE VEHICLE TURNED OFF WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE CONTACT ALSO STATED THAT THE BATTERY FAILED T... Read more
Incident date: Feb 10, 2016
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE FELT AS IF IT WERE SHIFTING GEARS. THE FAILURE RECURRED FREQUENTLY. IN ADDITION, WHILE AT A STOP LIGHT, THE VEHICLE TURNED OFF WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE CONTACT ALSO STATED THAT THE BATTERY FAILED T... Read more
Incident date: Aug 25, 2011
POWER STEERING IS HARD TO TURN AT LOW SPEED
Incident date: Aug 17, 2016
TL* THE CONTACT OWNS A 2014 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN ATTEMPTING TO DRIVE AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO STERLING MCCALL BUICK GMC (LOCATED AT 10422 SW FREEWAY, HOUSTON, TX 770744, PHONE NUMBER: (713) 776-4600), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT WAS INFORM... Read more
Incident date: Jul 9, 2017
EVERY SAFETY SYSTEM. ABS, STABILITY CONTROL, TRACTION CONTROL, AWD, AIR BAGS FAULT MESSAGES AND SERVICE LIGHTS ARE ON. VEHICLE RETURNED TO DEALER FOR REPAIR ON 7/11/2017 AND STILL AT DEALERSHIP TODAY (40 DAYS LATER) WITH NO KNOWN RESOLUTION.
Incident date: Jul 9, 2017
EVERY SAFETY SYSTEM. ABS, STABILITY CONTROL, TRACTION CONTROL, AWD, AIR BAGS FAULT MESSAGES AND SERVICE LIGHTS ARE ON. VEHICLE RETURNED TO DEALER FOR REPAIR ON 7/11/2017 AND STILL AT DEALERSHIP TODAY (40 DAYS LATER) WITH NO KNOWN RESOLUTION.
Incident date: Jul 9, 2017
EVERY SAFETY SYSTEM. ABS, STABILITY CONTROL, TRACTION CONTROL, AWD, AIR BAGS FAULT MESSAGES AND SERVICE LIGHTS ARE ON. VEHICLE RETURNED TO DEALER FOR REPAIR ON 7/11/2017 AND STILL AT DEALERSHIP TODAY (40 DAYS LATER) WITH NO KNOWN RESOLUTION.
Incident date: Jul 7, 2017
I OWN A 2009 BUICK LUCERNE THAT I ATTEMPTED TO START THE VEHICLE ON RANDOM OCCASSIONS. ON ANOTHER OCCASION THE VEHICLE STALLED ON HIGHWAY 49 IN THE MIDDLE OF TRAFFIC. IT FAILS TO START, SOME RELAYS ARE HOT EVEN WHEN THE CAR IS OFF, FUEL RELAY HAS BEEN REPLACE 4 TIMES AND IT GETS EXTRA HOT AND WILL ALMOST BURN YOUR HAND, THE FUSE BOX IS MELTED PARTLY AND HAS A BURNING SMELL. THE FUEL PUMP VOLTA... Read more
1 injured
Incident date: Jul 7, 2017
I OWN A 2009 BUICK LUCERNE THAT I ATTEMPTED TO START THE VEHICLE ON RANDOM OCCASSIONS. ON ANOTHER OCCASION THE VEHICLE STALLED ON HIGHWAY 49 IN THE MIDDLE OF TRAFFIC. IT FAILS TO START, SOME RELAYS ARE HOT EVEN WHEN THE CAR IS OFF, FUEL RELAY HAS BEEN REPLACE 4 TIMES AND IT GETS EXTRA HOT AND WILL ALMOST BURN YOUR HAND, THE FUSE BOX IS MELTED PARTLY AND HAS A BURNING SMELL. THE FUEL PUMP VOLTA... Read more
1 injured
Incident date: Aug 18, 2017
TL* THE CONTACT OWNS A 2000 BUICK REGAL. WHILE DRIVING 60 MPH, THERE WAS A STRONG ODOR OF SMOKE AND OIL COMING FROM THE REAR VALVE COVER AND THE EXHAUST MANIFOLD. THE VEHICLE WAS TAKEN TO THE DEALER (HILEY BUICK GMC, LOCATED AT 3535 W LOOP 820 S, FORT WORTH, TX 76116; (817) 632-8800) WHERE IT WAS DIAGNOSED THAT BOTH OF THE VALVE COVER GASKETS NEEDED TO BE REPLACED. THE CONTACT RECEIVED A RECALL NO... Read more
Fire
Incident date: Aug 15, 2017
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. WHILE DRIVING 5 MPH, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT. THE CONTACT TURNED OFF AND RESTARTED THE ENGINE, AND THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT DEALER (JIMMY'S GARAGE INC, LOCATED AT 3124 ELMIRA RD, NEWFIELD, NY 14867; (607) 594-3030), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS ... Read more
Incident date: Aug 15, 2017
AT SLOW SPEEDS THE POWER STEERING GOES OUT. STEERING IS ALMOST LOCKED IN PLACE MAKING IT NEARLY IMPOSSIBLE TO STEER.
Incident date: Nov 25, 2014
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO FUNCTION SEVERAL TIMES. THE DEALER (PARKER BUICK GMC, 4813 ARENDELL ST, MOREHEAD CITY, NC 28557, 252-726-5103) INDICATED THAT THEY REPLACED THE HDM THREE TIMES, BUT THE HEADLIGHTS AND DAYTIME RUNNING LAMPS CONTINUED TO NOT FUNCTION. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIG... Read more
Incident date: Nov 25, 2014
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO FUNCTION SEVERAL TIMES. THE DEALER (PARKER BUICK GMC, 4813 ARENDELL ST, MOREHEAD CITY, NC 28557, 252-726-5103) INDICATED THAT THEY REPLACED THE HDM THREE TIMES, BUT THE HEADLIGHTS AND DAYTIME RUNNING LAMPS CONTINUED TO NOT FUNCTION. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIG... Read more
Incident date: Jul 12, 2017
CAR APPLIED BRAKES SUDDENLY AND FULLY 4-5 TIMES DURING 200 MILE TRIP ON I-5 FOR NO APPARENT REASON WHILE ADAPTIVE CRUISE CONTROL WAS ON AT FREEWAY SPEEDS (65-70MPH). IT OCCURRED RANDOMLY, WHILE FOLLOWING OTHER VEHICLES, INCLUDING SEMI-TRUCKS, WHICH ARE NOT IN SAME LANE AND/OR ARE SIGNIFICANT DISTANCE AWAY. DID SO WITHOUT ANY DRIVER INPUT OR APPLICATION OF BRAKES. DECREASED SPEED WAS SO SUDDEN, I... Read more
Incident date: Aug 14, 2017
HAD MY DAUGHTER'S 2005 BUICK LACROSSE HDM REPLACED FOR THE RECALL AND 3 MONTHS LATER THE LOW-BEAMS WENT OUT AGAIN. I TOOK THE CAR BACK TO THE DEALER AND THEY SAID THE RECALL WAS DONE AND NOW I WOULD HAVE TO PAY. THE HDM FAILED WHILE MY DAUGHTER WAS DRIVING HOME AT NIGHT.
Incident date: Jan 3, 2015
THE STEERING IS TIGHT, HARD TO TURN THE FRONT WHEELS. IT MAKES A WHINING & GRINDING NOISE WHEN TURNING. IT SOUNDS LIKE IT'S RUBBING AGAINST SOMETHING IN THE STEERING COLUMN. I'VE HAD IT TO 3 MECH'S, PLUS I CALLED BUICK. THEY ALL SAID THEY DIDN'T KNOW WHAT THE PROBLEM WAS. IT SEEMS THIS IS A PROBLEM WITH MANY 2006 LACROSS' . THIS HAPPENS FROM 0 TO 60 MPH
Incident date: Jul 9, 2017
TL* THE CONTACT OWNS A 1999 BUICK LESABRE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE 5 -10 MINUTES LATER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP WAS MALFUNCTIONING. THE FUEL PUMP WAS REPLACED. AFTER THE FUEL PUMP REPLACEMENT, A STRONG FUEL ODOR WAS DETECTED IN THE VEHICLE WHILE DRIVING O... Read more
Incident date: Aug 12, 2017
WHEN AT LOW SPEEDS, IN A PARKING LOT, THE POWER STEERING GOES OUT SOMETIMES. WHEN WE ARE TRYING TO PARK IN A PARKING SPACE, IT IS VERY DIFFICULT, BECAUSE THE POWER STEERING ALMOST ALWAYS FAILS. THIS IS A SERIOUS SAFETY CONCERN TO ME. ONE OF THESE DAYS IT IS GOING TO CAUSE US TO HIT ANOTHER VEHICLE OR WORSE, A PERSON. I HAVE NOT TOOK IT TO A SHOP. I HAVE RESEARCHED THE ISSUE AND IT SEEMS TO BE A VE... Read more
BUICK
RENDEZVOUS
(2006) - ENGINE
Aug 15, 2017
Incident date: Apr 4, 2017
TL* THE CONTACT OWNS A 2006 BUICK RENDEZVOUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. AN UNKNOWN LOCAL BUICK DEALER OF ELKHART, INDIANA WAS MADE AWARE OF THE FAILURE, BUT THE SOURCE OF THE FAILURE WAS NOT DETERMINED AND COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND TRANSFERRED TO CONTACT TO NHTSA. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 8... Read more
Incident date: Dec 20, 2016
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE HEADLIGHTS DID NOT ILLUMINATE WHEN THE VEHICLE WAS STARTED. THE CONTACT STATED THAT THE FAILURE WAS REPAIRED PER AN UNKNOWN RECALL IN OCTOBER OF 2016. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT THE FAILURE WAS NOT RECALL RELATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE... Read more
Incident date: Feb 25, 2017
CAR PLOWED INTO BROTHERS CARPORT AND TRAILER DOING $9,000 DAMAGE TO HIS PROPERTY, DID $16,000 DAMAGE TO CAR. INSURANCE COMPANY WOULD NOT TOTAL CAR, HAD IT REPAIRED TOOK OVER THREE MONTHS. GOT CAR BACK AND THE SAME DAY, WAS BACKING OUT OF DRIVEWAY AND BRAKES GOT HARD AND WOULD NOT STOP. I KEPT HITTING BRAKES AND FINALLY STOPPED. HAD VEHICLE TOWED INTO DEALERSHIP, ADAMS BUICK, RICHMOND. THEY REPAIR... Read more
Crash