Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: May 13, 2017
-DOOR LOCKS WON'T WORK WITH SWITCHES, KEY BOF, AND SOMETIMES MANUALLY. CAR HAD 49000 MILES AND WAS EIGHT YEARS OLD WHEN PROBLEM BEGAN. PROBLEM OCCURS WHILE DRIVING AND STATIONARY. DEALERSHIP ESTIMATE TO REPAIR IS $900. CONCERNED THAT WILL NOT BE ABLE TO EXIT VEHICLE IN A EMERGENCY SITUATION. -INTERIOR DISPLAY LIGHTING GOES DIM WHEN HEADLIGHTS COME ON. CAN NOT SEE SOME OF THE DISPLAYED INFORM... Read more
Incident date: May 13, 2017
-DOOR LOCKS WON'T WORK WITH SWITCHES, KEY BOF, AND SOMETIMES MANUALLY. CAR HAD 49000 MILES AND WAS EIGHT YEARS OLD WHEN PROBLEM BEGAN. PROBLEM OCCURS WHILE DRIVING AND STATIONARY. DEALERSHIP ESTIMATE TO REPAIR IS $900. CONCERNED THAT WILL NOT BE ABLE TO EXIT VEHICLE IN A EMERGENCY SITUATION. -INTERIOR DISPLAY LIGHTING GOES DIM WHEN HEADLIGHTS COME ON. CAN NOT SEE SOME OF THE DISPLAYED INFORM... Read more
Incident date: Jan 1, 2017
2003 BUICK LESABRE. CONSUMER WRITES IN REGARDS TO HOLES, CORROSION AND A SPLIT BENCH DRIVERS SEAT. *LD THE CONSUMER STATED DUE TO THE LESABRE NOT PASSING INSPECTION IT WAS TRADED IN. THE CONSUMER PURCHASED A 2017 BUICK LACROSSE. THE LACROSSE'S BUCKET SEATS EXACERBATED THE CONSUMER'S PRE-EXISTING BACK PAIN. UPDATED 09/26/2017*JS
Incident date: Sep 25, 2016
ELECTRICAL SYSTEMS CONTROLLED BY SIGNAL LEVER DO NOT WORK EXCEPT BY HOLDING LEVER IN CERTAIN POSITIONS: I.E. BRAKE LIGHTS, SIGNAL LEVER L UP, TURN SIGNALS SWITCH LEVER UP, HIGH BEAMS NO GO ETC. ALL THE TIME.
Incident date: Sep 18, 2017
ALL DASH GAUGE AND NAVIGATION LIGHTS GO DARK AND UNREADABLE WHEN GOING FROM BRIGHT DAYLIGHT CONDITIONS TO SHADY CONDITIONS SUCH AS DRIVING UNDER A DARK GREY CLOUD SHELF , IN HEAVY RAIN, OR EVEN DRIVING INTO TREE SHADE. WHEN YOU ARE IN HEAVY DOWNPOUR AT 65, 70, OR 75 MPH IT CAN BE VERY PANICKY TO NOT ONLY DRIVE BUT SEE YOUR SPEED. ONLY VERY, VERY FAINT GAUGE INFO AND NAV INFO ARE DISPLAYED, SO YOU ... Read more
Incident date: Aug 16, 2017
WHEN GARCIA BUICK IN SANTA FE NM DROVE MY CAR INTO THEIR SHOP THEY SAID THE BRAKE PEDAL WENT TO THE FLOOR AND THE CAR ALMOST RAN INTO A WALL. THEY TOLD ME THE PROBLEM WAS TRACED TO A MALFUNCTIONING CHECK VALVE IN THE POWER BRAKE BOSTER PUMP INLET PIPE ASSEMBLY P/N 20935438. THIS IS A TERRIBLE DESIGN AND A HUGE SAFTEY PROBLEM. THE LOSS OF A VACUUM ASSIST DEVICE SHOULD NEVER ALLOW THE BRAKE PEDAL ... Read more
Incident date: Sep 18, 2017
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED. THE CONTACT RESTARTED THE VEHICLE, BUT IT STALLED AGAIN AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE THE VEHICLE HOME AND HAD IT TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE INTAKE AND EXHAUST CAM SOLENOID FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTUR... Read more
Incident date: Apr 6, 2017
CHROME PEELING OFF INTERIOR DOOR HANDLES RESULTING IN SHARP EDGES THAT CAUSE DEEP CUTS ON MY PASSENGERS FINGERS AS WELL AS MINE.
1 injured
Incident date: Aug 28, 2017
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. WHILE IDLING, THE VEHICLE STALLED AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT, BUT THE FAILURE ALSO RECURRED AT VARIOUS TIMES WHILE DRIVING. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM). IN ADDITION, THE CONTACT NOTICED A BURNING ODOR AND THAT THE TRUNK TEMPER... Read more
Fire
Incident date: Sep 12, 2017
THE FRONT PASSENGER SEAT SENSOR DOES NOT TURN ON THE FRONT AIRBAG SYSTEM IF AN INDIVIDUAL IS UNDER 150 LBS. THE VEHICLE HAS ONLY 125,000 MILES AND REPLACING THE SEAT SENSOR IS APPROXIMATELY $1000.
Incident date: Aug 10, 2017
PASSENGER RIGHT REAR WINDOW FREQUENTLY JUMPING TRACK: WAS REPLACED UNDER WARRANTY 10/16/13, REPLACED REGULATOR AND PUT BACK ON TRACK 05/30/17 AND 06/13/16
Incident date: Sep 9, 2017
IGNITION SWITCH COMPONENT WITH WIRE HARNESS CAUSES ENGINE TO SHUT DOWN.ALL WARNING DISPLAY LITES FLASH ON AND OFF . IF YOU USE THE LEFT OR RIGHT SIGNAL ENGINE POWER CUTS OUT . VERY HAZARDOUSE WHEN DRIVING AT NORMAL HIGHWAY SPEEDS. CAR WILL NOT START WHEN THIS HAPPENS. I CONTACTED DEALERSHIP IN BREMMERTON WASHINGTON THEY STATED THAT MY VEHICAL VIN WAS NOT ON THE RECALL LIST PLEASE ADD THIS VIN T... Read more
Incident date: Sep 3, 2017
THE CAR BUCKS AND STALLS WHILE IN MOTION
Incident date: Sep 14, 2017
MY BUICK HAS BEEN CONSTANTLY BREAKING DOWN AND EVERY MECHANIC HAS TOLD ME THE SAME PROBLEM. IT IS THE FUEL PUMP AND THE FUSE BOX UNDER THE SEAT. I NEVER THOUGHT THAT I WOULD HAVE ANY PROBLEMS SINCE BUYING THIS CAR IN 2016. BUT, I HAVE HAD NUMEROUS PROBLEMS AND ALL I SEE ARE RECALLS ON MY BUICK. EVERYTIME I CALL IN TO COMPLAIN AND ASK ABOUT THE RECALL ITS ALWAYS SOMETHING NEW AND THAT YOU GUYS CAN'... Read more
Incident date: Sep 14, 2017
MY BUICK HAS BEEN CONSTANTLY BREAKING DOWN AND EVERY MECHANIC HAS TOLD ME THE SAME PROBLEM. IT IS THE FUEL PUMP AND THE FUSE BOX UNDER THE SEAT. I NEVER THOUGHT THAT I WOULD HAVE ANY PROBLEMS SINCE BUYING THIS CAR IN 2016. BUT, I HAVE HAD NUMEROUS PROBLEMS AND ALL I SEE ARE RECALLS ON MY BUICK. EVERYTIME I CALL IN TO COMPLAIN AND ASK ABOUT THE RECALL ITS ALWAYS SOMETHING NEW AND THAT YOU GUYS CAN'... Read more
Incident date: Sep 14, 2017
MY BUICK HAS BEEN CONSTANTLY BREAKING DOWN AND EVERY MECHANIC HAS TOLD ME THE SAME PROBLEM. IT IS THE FUEL PUMP AND THE FUSE BOX UNDER THE SEAT. I NEVER THOUGHT THAT I WOULD HAVE ANY PROBLEMS SINCE BUYING THIS CAR IN 2016. BUT, I HAVE HAD NUMEROUS PROBLEMS AND ALL I SEE ARE RECALLS ON MY BUICK. EVERYTIME I CALL IN TO COMPLAIN AND ASK ABOUT THE RECALL ITS ALWAYS SOMETHING NEW AND THAT YOU GUYS CAN'... Read more
Incident date: Sep 7, 2017
CAR WAS DRIVING FINE AND TRANSMISSION WENT OUT WITH NO WARNING AT INTERSECTION AT STOP AND COULD NOT GO HAD TO PUSH VEH OUT OF ROADWAY
Incident date: Sep 6, 2017
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DEPRESSING THE BRAKE PEDAL TO MAKE A SUDDEN STOP, THE VEHICLE SUDDENLY SHUT OFF. ALSO, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO DAVIS GM IN POLAKA, FL, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED AND NO REPAIRS WERE PERFORMED. THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. ... Read more
Incident date: Sep 6, 2017
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE DEPRESSING THE BRAKE PEDAL TO MAKE A SUDDEN STOP, THE VEHICLE SUDDENLY SHUT OFF. ALSO, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO DAVIS GM IN POLAKA, FL, BUT THE FAILURE WAS UNABLE TO BE DUPLICATED AND NO REPAIRS WERE PERFORMED. THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. ... Read more
Incident date: Sep 5, 2017
TL* THE CONTACT OWNS A 2017 BUICK ENCLAVE. WHILE DRIVING THE VEHICLE, THERE WAS A DISTRACTING REFLECTION FROM THE DASHBOARD ONTO THE WINDSHIELD, WHICH IMPAIRED DRIVING. WHILE THE CONTACT WAS DRIVING TOWARDS THE SUNLIGHT, IT SEEMED AS IF THE WINDSHIELD WERE FRACTURED. THE VEHICLE WAS TAKEN TO SUNTHRUP BUICK GMC (4200 I-70 NORTH OUTER RD, ST PETERS, MO 63376, (636) 939-0800) TO BE INSPECTED, BUT NO ... Read more
Incident date: Sep 28, 2016
CONSUMER STATED THE CONVENTIONAL LAOCATION OF THE EXTERIOR REAR VIEW MIRRORS PRESENT AN OBSTRUCTION TO THE VIEW OF THE DRIVER WHEN PREPAPING TO MAKE TURNS EITHER WAY. *BF THE CONSUMER STATED THE REARVIEW MIRRORS WERE POSITIONED IN SUCH A WAY THAT OBSTRUCTED THE DRIVER'S VIEW. THE CONSUMER BELIEVED THE MIRRORS SHOULD BE POSITIONED HIGHER. UPDATED 09/26/2017*JS
Incident date: Sep 28, 2016
CONSUMER STATED THE CONVENTIONAL LAOCATION OF THE EXTERIOR REAR VIEW MIRRORS PRESENT AN OBSTRUCTION TO THE VIEW OF THE DRIVER WHEN PREPAPING TO MAKE TURNS EITHER WAY. *BF THE CONSUMER STATED THE REARVIEW MIRRORS WERE POSITIONED IN SUCH A WAY THAT OBSTRUCTED THE DRIVER'S VIEW. THE CONSUMER BELIEVED THE MIRRORS SHOULD BE POSITIONED HIGHER. UPDATED 09/26/2017*JS
Incident date: Aug 16, 2017
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PATRIOT BUICK GMC (4600 E CENTRAL TEXAS EXPY, KILLEEN, TX 76543) WHERE IT WAS DIAGNOSED THAT THE AIR BAG SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Sep 12, 2017
TRAVELING ON FREEWAY APPROX. 5:45AM, ABOUT 72 DEGREES, SUNROOF AJAR (TILTED APPROX 1") BUT NOT FULLY OPENED. SUDDEN LOUD EXPLOSION OF SUNROOF GLASS. FIRST THOUGHT PROJECTILE, POSSIBLY BULLET. UPON STOPPING AND INSPECTING, NO FOREIGN OBJECT IN CAR AND VERY LITTLE GLASS. APPEARS MOST OF THE GLASS EXPLODED OUTWARD. IN ADDITION TO SHATTERED GLASS, STRESS CRACKS APPEAR IN REMAINING GLASS.
Incident date: Sep 4, 2017
THE ANTI BRAKE LOCKING SYSTEM IS BECOMING ACTIVE WHEN DRIVING WITH UNBEARABLE SQUEAKING HAD BRAKES AND ROTORS LOOKED AT AND THEY ARE GOOD
Incident date: Oct 5, 2016
TL* THE CONTACT OWNS A 2016 BUICK VERANO. WHILE DRIVING APPROXIMATELY 80 MPH, THE GEAR SHIFTED SO HARD THAT THE VEHICLE JOLTED AND CAUSED THE FRONT PASSENGER TO STRIKE THE DASHBOARD. THERE WERE NO INJURIES. THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (HIRNING BUICK GMC, POCATELLO, ID, 208-232-8900) WHERE A ROAD TEST WAS... Read more
Incident date: Oct 5, 2016
TL* THE CONTACT OWNS A 2016 BUICK VERANO. WHILE DRIVING APPROXIMATELY 80 MPH, THE GEAR SHIFTED SO HARD THAT THE VEHICLE JOLTED AND CAUSED THE FRONT PASSENGER TO STRIKE THE DASHBOARD. THERE WERE NO INJURIES. THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (HIRNING BUICK GMC, POCATELLO, ID, 208-232-8900) WHERE A ROAD TEST WAS... Read more
Incident date: Sep 2, 2017
DRIVING ON HIGHWAY AT 70MPH AND CAR COMPLETELY SHUT DOWN ALMOST CAUSING A SERIOUS ACCIDENT AND DASH BOARD WENT HAYWIRE BRAKES LOCKED AND SERVICE STABILIKTRACK SYSTEM AND ABS ASSIST WARNINGS AND IT SMELLED LIKE MY CAR WAS ON FIRE BRAKES LOCKED STEERING AND LOST POWER TOTALLY SHUT DOWN GLAD SOMEONE WAS IN CAR TO HELP ME STEER TO SIDE OF ROAD OUT OF TRAFFIC HAD TO HAVE TOWED AND THERE WAS A RECALL ... Read more
Incident date: Sep 2, 2017
DRIVING ON HIGHWAY AT 70MPH AND CAR COMPLETELY SHUT DOWN ALMOST CAUSING A SERIOUS ACCIDENT AND DASH BOARD WENT HAYWIRE BRAKES LOCKED AND SERVICE STABILIKTRACK SYSTEM AND ABS ASSIST WARNINGS AND IT SMELLED LIKE MY CAR WAS ON FIRE BRAKES LOCKED STEERING AND LOST POWER TOTALLY SHUT DOWN GLAD SOMEONE WAS IN CAR TO HELP ME STEER TO SIDE OF ROAD OUT OF TRAFFIC HAD TO HAVE TOWED AND THERE WAS A RECALL ... Read more
Incident date: Sep 2, 2017
DRIVING ON HIGHWAY AT 70MPH AND CAR COMPLETELY SHUT DOWN ALMOST CAUSING A SERIOUS ACCIDENT AND DASH BOARD WENT HAYWIRE BRAKES LOCKED AND SERVICE STABILIKTRACK SYSTEM AND ABS ASSIST WARNINGS AND IT SMELLED LIKE MY CAR WAS ON FIRE BRAKES LOCKED STEERING AND LOST POWER TOTALLY SHUT DOWN GLAD SOMEONE WAS IN CAR TO HELP ME STEER TO SIDE OF ROAD OUT OF TRAFFIC HAD TO HAVE TOWED AND THERE WAS A RECALL ... Read more
Incident date: Aug 4, 2017
THE VEHICLE'S THROTTLE APPARENTLY BECOMES STUCK OPEN, WHICH CAUSES THE VEHICLE TO ACCELERATE TO A HIGH RATE OF SPEED AND BECOME DIFFICULT TO STOP. IT HAS OCCURRED WHILE THE CAR IS IN PARK OR WHEN ACCELERATING FROM A STOP ON CITY STREETS OR WHEN ACCELERATING ON AN INTERSTATE RAMP.
Incident date: Sep 1, 2016
CAR SHUDDERS AND HAS PROBLEMS ACCELERATING WHEN GEARS SHIFTS. DIAGNOSIS=REPLACE BANK 1 CAMSHAFT ACTUATOR WORN TIMING CHAINS, REPLACE ALL SPARK PLUGS AND 3 IGNITION COILS AGAIN. (PERFORMED PFI SYSTEM DIA TEST. CODES FIRED P0017 AND P0300 STORED. CORRELATION AND MISFIRE COES).
Incident date: Sep 1, 2016
CAR SHUDDERS AND HAS PROBLEMS ACCELERATING WHEN GEARS SHIFTS. DIAGNOSIS=REPLACE BANK 1 CAMSHAFT ACTUATOR WORN TIMING CHAINS, REPLACE ALL SPARK PLUGS AND 3 IGNITION COILS AGAIN. (PERFORMED PFI SYSTEM DIA TEST. CODES FIRED P0017 AND P0300 STORED. CORRELATION AND MISFIRE COES).
Incident date: Sep 1, 2016
CAR SHUDDERS AND HAS PROBLEMS ACCELERATING WHEN GEARS SHIFTS. DIAGNOSIS=REPLACE BANK 1 CAMSHAFT ACTUATOR WORN TIMING CHAINS, REPLACE ALL SPARK PLUGS AND 3 IGNITION COILS AGAIN. (PERFORMED PFI SYSTEM DIA TEST. CODES FIRED P0017 AND P0300 STORED. CORRELATION AND MISFIRE COES).
Incident date: Jul 13, 2015
SUNROOFS HAS BEEN LEAKING SINCE WE BOUGHT IT AND NOW ALL THE ELECTRICAL STUFF IS GOING BAD. IT'S A SAFETY HAZARD. NO ONE WILL HELP
Incident date: Jul 13, 2015
SUNROOFS HAS BEEN LEAKING SINCE WE BOUGHT IT AND NOW ALL THE ELECTRICAL STUFF IS GOING BAD. IT'S A SAFETY HAZARD. NO ONE WILL HELP
Incident date: Jul 13, 2015
SUNROOFS HAS BEEN LEAKING SINCE WE BOUGHT IT AND NOW ALL THE ELECTRICAL STUFF IS GOING BAD. IT'S A SAFETY HAZARD. NO ONE WILL HELP
Incident date: Aug 21, 2017
PASSED MULTIINSPECTION TRANSMISSION DOES NOT NOT SHIFT FROM TOURING TO SPORT MODE UNDER POWER ALSO GEARSHIFT FEELS ELASTIC LIKE A RUBBER BAND. IN MANUAL MODE PULLS WITH GEAR CHANGE ON ITS OWN VIN NUMBER DOESN'T PULL SPECIFIC INFORMATION ON VEHICLE TRIM LEATHER/CSX/PREMIUM/BASE/HL HID OR HALOGEN 9012 CURRENT BULBS NO GOG LAMPS
Incident date: Aug 21, 2017
PASSED MULTIINSPECTION TRANSMISSION DOES NOT NOT SHIFT FROM TOURING TO SPORT MODE UNDER POWER ALSO GEARSHIFT FEELS ELASTIC LIKE A RUBBER BAND. IN MANUAL MODE PULLS WITH GEAR CHANGE ON ITS OWN VIN NUMBER DOESN'T PULL SPECIFIC INFORMATION ON VEHICLE TRIM LEATHER/CSX/PREMIUM/BASE/HL HID OR HALOGEN 9012 CURRENT BULBS NO GOG LAMPS
Incident date: Aug 21, 2017
PASSED MULTIINSPECTION TRANSMISSION DOES NOT NOT SHIFT FROM TOURING TO SPORT MODE UNDER POWER ALSO GEARSHIFT FEELS ELASTIC LIKE A RUBBER BAND. IN MANUAL MODE PULLS WITH GEAR CHANGE ON ITS OWN VIN NUMBER DOESN'T PULL SPECIFIC INFORMATION ON VEHICLE TRIM LEATHER/CSX/PREMIUM/BASE/HL HID OR HALOGEN 9012 CURRENT BULBS NO GOG LAMPS
Incident date: Aug 21, 2017
I WAS DRIVING DOWN OUR LOCAL EXPRESSWAY WITH OUR CHILDREN AND THE TILT STEERING LOCKING LEVEL GAVE WAY AND MY STEERING WHEEL BECAME UNSTABLE, MOVING ABOUT. LOST CONTROL OF TILT AND TELESCOPIC LOCKING ON THE WHEEL.
Incident date: Jul 15, 2015
TL* THE CONTACT OWNED A 2001 BUICK REGAL. WHILE DRIVING APPROXIMATELY 65 MPH AND PULLING INTO A PARKING LOT, THE CONTACT NOTICED SMOKE UNDERNEATH THE HOOD. THE CONTACT EXITED THE VEHICLE AND RAN INTO FERRY FACILITY TO CALL THE FIRE DEPARTMENT. THE CONTACT STATED THAT BY THE TIME THE FIRE DEPARTMENT ARRIVED AT THE SCENE, THE VEHICLE WAS ENGULFED IN FLAMES. THE CONTACT WAS NOT SURE WHETHER A FIRE RE... Read more
Fire
Incident date: Mar 1, 2017
HARD SHIFTING NOTED IN GEARS. CAR ACTS LIKE IT'S IN NEUTRAL WHEN IN REVERSE. BUICK DEALERSHIP SAYS THE WAVE PLATE IS DEFECT. OTHER 09 BUICK ENCLAVES ARE COVERED BY SPECIALTY POLICY. 14404 A. BUT NOT MY VIN VIN. SAME MAKE MODEL AND TRANSMISSION. I WAS TOLD BY GMC CUSTOMER SERVICE TO COMPLAIN HERE.
Incident date: Mar 1, 2017
HARD SHIFTING NOTED IN GEARS. CAR ACTS LIKE IT'S IN NEUTRAL WHEN IN REVERSE. BUICK DEALERSHIP SAYS THE WAVE PLATE IS DEFECT. OTHER 09 BUICK ENCLAVES ARE COVERED BY SPECIALTY POLICY. 14404 A. BUT NOT MY VIN VIN. SAME MAKE MODEL AND TRANSMISSION. I WAS TOLD BY GMC CUSTOMER SERVICE TO COMPLAIN HERE.
Incident date: Aug 2, 2017
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER SIDE TURN SIGNAL BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.
Incident date: Aug 31, 2017
TL* THE CONTACT OWNS A 2017 BUICK ENCORE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE BRAKED ON ITS OWN AND THE STABILITY TRACK WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (GAINESVILLE BUICK GMC, 2101 NORTH MAIN STREET, GAINESVILLE, FL, 352-372-2583) WHERE A ROAD TEST WAS PERFORMED. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF TH... Read more
Incident date: Aug 18, 2017
I'M WRITING ABOUT A CONCERN I HAVE REGARDING THE TRANSMISSION DESIGN FOR THE 2011 BUICK REGAL. I PURCHASED MY CAR FROM A REPUTABLE DEALER WITH A CLEAN CAR FAX IN 2014. THE CAR HAD ROUGHLY 45,000 MILES ON IT, AND EVERY BIT OF MAINTENANCE HAS BEEN PERFORMED AT THE APPROPRIATE INTERVALS SINCE I PURCHASED IT 3.5 YEARS AGO. DURING THE TIME THAT I'VE OWNED MY CAR, I HAVE PUT AN ADDITIONAL 30,000 MILES O... Read more
Incident date: Aug 18, 2017
I'M WRITING ABOUT A CONCERN I HAVE REGARDING THE TRANSMISSION DESIGN FOR THE 2011 BUICK REGAL. I PURCHASED MY CAR FROM A REPUTABLE DEALER WITH A CLEAN CAR FAX IN 2014. THE CAR HAD ROUGHLY 45,000 MILES ON IT, AND EVERY BIT OF MAINTENANCE HAS BEEN PERFORMED AT THE APPROPRIATE INTERVALS SINCE I PURCHASED IT 3.5 YEARS AGO. DURING THE TIME THAT I'VE OWNED MY CAR, I HAVE PUT AN ADDITIONAL 30,000 MILES O... Read more
Incident date: Sep 6, 2017
TL* THE CONTACT OWNS A 2006 BUICK RAINIER. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO ILLUMINATE. THE CONTACT CALLED LUTHER BROOKDALE (6701 BROOKLYN BLVD, BROOKLYN CENTER, MN 55429, PHONE NUMBER: (763) 515-2412) AND WAS INFORMED THAT THE PART NEEDED FOR THE REPAIR WOULD BE AVAILABLE IN SIX TO EIGHT WEEKS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF N... Read more
Incident date: Sep 6, 2017
TL* THE CONTACT OWNS A 2006 BUICK RAINIER. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO ILLUMINATE. THE CONTACT CALLED LUTHER BROOKDALE (6701 BROOKLYN BLVD, BROOKLYN CENTER, MN 55429, PHONE NUMBER: (763) 515-2412) AND WAS INFORMED THAT THE PART NEEDED FOR THE REPAIR WOULD BE AVAILABLE IN SIX TO EIGHT WEEKS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF N... Read more