Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Oct 18, 2017
TL* THE CONTACT OWNS A 1997 BUICK LESABRE. WHILE DRIVING UNKNOWN SPEEDS, THE DRIVER SIDE DOOR LATCH FAILED TO HOOK AND LOCK, WHICH CAUSED THE DOOR TO OPEN. THE DOOR AJAR WARNING INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 90,000. *TT UPDATED 8/1/18*JB
Incident date: Oct 17, 2017
POWER STEERING WENT OUT WHILE DRIVING DOWN THE ROAD (CITY STREET) IN MY 2009 BUICK ENCLAVE. TOOK IT TO THE SHOP, AND THEY REPORTED THAT I NEED TO REPLACE THE RACK AND PINION AND IT IS A COMMON FLAW IN THIS TYPE OF VEHICLE.
Incident date: Oct 17, 2017
WHILE DRIVING DOWN THE INTERSTATE LAST NIGHT AT ABOUT 70 MPH MY LOW-BEAM HEADLIGHTS SUDDENLY WENT OFF PLUNGING THE ROAD AHEAD OF ME INTO PITCH BLACK DARKNESS. FULL BEAM AND DIRECTIONAL LIGHTS WERE STILL FUNCTIONING, MANAGED TO SAFELY PULL OF TO THE SIDE OF THE INTERSTATE, AND LUCKILY WAS ABLE TO USE MY CELL PHONE TO DETERMINE THAT THE SOLID STATE HEADLIGHT RELAY HAD FAILED. LUCKILY THERE IS A SIMI... Read more
Incident date: Nov 1, 2013
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE DEFROSTER/DEFOGGER SYSTEM IN THE FRONT OF THE VEHICLE MALFUNCTIONED. THE CONTACT STATED THAT THE DEFROSTER/DEFOGGER STOPPED WORKING AND WOULD NOT DEFROST THE WINDSHIELD IN COLD TEMPERATURES. IN ADDITION, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BECAME FROSTED WITH ICE AND DECREASED THE CONTACT'S VIS... Read more
Incident date: Oct 14, 2015
TL* THE CONTACT OWNS A 2003 BUICK LESABRE. THE CONTACT NOTICED THAT THE DASHBOARD HAD INADVERTENTLY BECOME UNGLUED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT NO RECALL WAS ASSOCIATED WITH ... Read more
Incident date: Oct 17, 2017
LOUD WHINING NOISE AND LEAKING FROM RACK/PINION PUMP. HEWLETT CHEVY/BUICK DEALERSHIP ACKNOWLEDGES PUMP IS COVERED UNDER SPECIAL COVERAGE ADJUSTMENT BUT WON'T PERFORM REPAIR UNTIL PUMP AND RACK ACTUALLY GO OUT...PUTTING MY FAMILY IN DANGER.
Incident date: Oct 14, 2017
VEHICLE AT 108,000, GM DEALER STATES NEEDS NEW ENGINE FOR $6,800. STARTED MAKING A RATTLING NOISE ON ACCELERATION AND WOULD DISAPPEAR ONCE SPEED LEVELED OFF. ONLY OCCURRED 1-2 DAYS PRIOR TO HAVING IT LOOKED AT WITH MINIMAL DRIVING.
Incident date: Oct 13, 2017
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE REVERSING OUT OF THE DRIVEWAY, THE CONTACT NOTICED THAT THE INSTRUMENT PANEL LIGHTING WAS NOT ILLUMINATED. THE CONTACT WAS UNSURE IF THE HEADLAMPS WERE OPERABLE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED APPROXIMATELY ONE YEAR AGO WHEN THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) AT KENDALL CHEVROLET OF EUGE... Read more
Incident date: Oct 13, 2017
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE REVERSING OUT OF THE DRIVEWAY, THE CONTACT NOTICED THAT THE INSTRUMENT PANEL LIGHTING WAS NOT ILLUMINATED. THE CONTACT WAS UNSURE IF THE HEADLAMPS WERE OPERABLE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED APPROXIMATELY ONE YEAR AGO WHEN THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LIGHTING) AT KENDALL CHEVROLET OF EUGE... Read more
Incident date: Oct 1, 2017
TL* THE CONTACT OWNS A 2005 BUICK RAINIER. WHILE OPERATING THE VEHICLE, THE POWER STEERING SUDDENLY MALFUNCTIONED AND MADE THE STEERING WHEEL VERY DIFFICULT TO TURN IN EITHER DIRECTION. ALSO, A WHINING TYPE NOISE WAS PRESENT WHEN TURNING THE STEERING WHEEL. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS ... Read more
Incident date: Oct 16, 2017
STEERING WHEEL LOCKED INTO THE STRAIGHT POSITION AND WOULD TURN LEFT. DASHBOARD BLINKED MESSAGES ACROSS THE SCREEN. " SERVICE POWER STEERING" AND "SERVICE STABILITY TRACK". UNFORTUNATELY ONCE YOU TURN THE CAR OFF AND TURN THE CAR BACK ON, IT RESETS ITSELF AND ALL THE ALERTS ARE NO LONGER PRESENT.
Incident date: Oct 9, 2017
TL* THE CONTACT OWNS A 2014 BUICK ENCLAVE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO RICK HENDRICK CHEVROLET NORFOLK (6252 E VIRGINIA BEACH BLVD, NORFOLK, VA 23502, PHONE NUMBER: (757) 266-5804) WHERE IT WAS DIAGNOSED THAT THE AIR BAG HAD SHORTED OUT AND CODE B0022-0D WAS FOUND. THE PRESSURE SEAT BELT RESISTANCE WAS TOO HIGH ... Read more
Incident date: Oct 9, 2017
TL* THE CONTACT OWNS A 2014 BUICK ENCLAVE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO RICK HENDRICK CHEVROLET NORFOLK (6252 E VIRGINIA BEACH BLVD, NORFOLK, VA 23502, PHONE NUMBER: (757) 266-5804) WHERE IT WAS DIAGNOSED THAT THE AIR BAG HAD SHORTED OUT AND CODE B0022-0D WAS FOUND. THE PRESSURE SEAT BELT RESISTANCE WAS TOO HIGH ... Read more
Incident date: Oct 5, 2017
THE POWER STEERING SEEMS TO FAIL AT TIMES. IT BECOMES VERY DIFFICULT TO TURN THE WHEEL AFTER STOPPING AT AN INTERSECTION OR TRAFFIC LIGHT. IT'S ALSO DIFFICULT TO MAKE TURNS INTO TRAFFIC WHEN I HAVE TO QUICKLY MERGE INTO THE FLOW OF TRAFFIC.
Incident date: Oct 12, 2017
BOTH LOW BEAM HEADLIGHTS GO OUT INTERMITTENTLY WHILE DRIVING.
Incident date: Sep 13, 2017
TL* THE CONTACT OWNS A 2016 BUICK CASCADA. WHILE DRIVING APPROXIMATELY 1 MPH, THE VEHICLE DROVE OVER A CURB. WHEN THE VEHICLE WAS TAKEN TO AXELROD GMC BUICK (PARMA, OH, 216-661-5060) FOR AN OIL CHANGE, THE TECHNICIAN DIAGNOSED THAT THERE WAS A CRACK IN THE FRAME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT AN INVESTIGATOR TO ASSESS THE DAMAGE. THE INVESTIGATOR WAS UNABLE TO DETERMINE T... Read more
Incident date: Sep 13, 2017
TL* THE CONTACT OWNS A 2016 BUICK CASCADA. WHILE DRIVING APPROXIMATELY 1 MPH, THE VEHICLE DROVE OVER A CURB. WHEN THE VEHICLE WAS TAKEN TO AXELROD GMC BUICK (PARMA, OH, 216-661-5060) FOR AN OIL CHANGE, THE TECHNICIAN DIAGNOSED THAT THERE WAS A CRACK IN THE FRAME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT AN INVESTIGATOR TO ASSESS THE DAMAGE. THE INVESTIGATOR WAS UNABLE TO DETERMINE T... Read more
Incident date: Sep 13, 2017
TL* THE CONTACT OWNS A 2016 BUICK CASCADA. WHILE DRIVING APPROXIMATELY 1 MPH, THE VEHICLE DROVE OVER A CURB. WHEN THE VEHICLE WAS TAKEN TO AXELROD GMC BUICK (PARMA, OH, 216-661-5060) FOR AN OIL CHANGE, THE TECHNICIAN DIAGNOSED THAT THERE WAS A CRACK IN THE FRAME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SENT AN INVESTIGATOR TO ASSESS THE DAMAGE. THE INVESTIGATOR WAS UNABLE TO DETERMINE T... Read more
BUICK
PARK AVENUE
(1995) - ELECTRICAL SYSTEM
Oct 13, 2017
Incident date: Oct 13, 2017
MY CAR IS LEAKING RADIATO COOLERR IN THE PASSENGER SEAT
BUICK
PARK AVENUE
(1995) - ENGINE
Oct 13, 2017
Incident date: Oct 13, 2017
MY CAR IS LEAKING RADIATO COOLERR IN THE PASSENGER SEAT
BUICK
PARK AVENUE
(1995) - UNKNOWN OR OTHER
Oct 13, 2017
Incident date: Oct 13, 2017
MY CAR IS LEAKING RADIATO COOLERR IN THE PASSENGER SEAT
Incident date: Sep 27, 2017
WAS DRIVING ON A TRIP BACK AND FORTH FROM MISSISSIPPI, WAS DRIVING ON FIRESTONE INFINITY TIRES SIZEP215.7015, HAD 2 BLOW OUTS ON THE CAR. THE SAID TIRES DIDN'T HAVE BUT 23K MILES ON THEM THE LEFT FRONT WENT 1ST CAUSING BOUT 2000 WORTH OF DAMAGE, THE 2ND ONE BLEW OUT COMING BACK, THESE TIRES HAVE A HISTORY OF BLOW OUTS, WOULD RECOMMEND AGAINST PEOPLE TRUSTING FIRESTONE TIRES.
Incident date: Sep 29, 2017
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. WHILE THE KEY WAS PLACED IN THE IGNITION, THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT IT FAILED TO CRANK. THE VEHICLE WAS TOWED TO BURNS FORD INC. (188 N BROADWAY AVE, BURNS, OR 97720 (541) 573-6014) WHERE IT WAS DIAGNOSED THAT THE RELAY THAT GOES TO THE FUEL PUMP HAD MELTED AND THE RELAY NEEDED TO BE REPLACED. THERE WAS NO FIRE. THE VEHICLE WAS REPAI... Read more
Fire
Incident date: Dec 1, 2015
2007 BUICK LACROSSE. CONSUMER SEEKS REIMBURSEMENT FOR HEADLAMP DRIVER MODULE RECALL NOTICE REPAIRS. *SMD THE CONSUMER WAS ADVISED THE PARTS WERE NOT AVAILABLE. THE CONSUMER HAD THE VEHICLE REPAIRED FOR A THIRD TIME AND SINCE HAS NOT HAD A FAILURE. UPDATED 10/10/2017*JS
Incident date: Sep 12, 2017
OUR 2015 BUICK ENCORE BROKE DOWN ON 9/12 WHILE DRIVING HOME LATE AT NIGHT TRAVELING OVER THE CUESTA GRADE WE HAD A TOUGH TIME WITH ACCELERATION AND HAD TO DRIVE SLOW OVER THE GRADE AND ON THE HIGHWAY ALL THE WAY HOME. OUR CAR WAS BARLEY MOVING AS WE MADE DROVE IT INTO OUR DRIVEWAY. WE HAD LOST ALL ACCELERATION. OUR CAR WAS TOWED TO THE DEALERSHIP ON 9/13 . WE WERE TOLD WE WERE "JUST OVER THE W... Read more
Incident date: Oct 2, 2017
STEERING WHEEL LOCKS UP WHILE MAKING A TURN
Incident date: Sep 25, 2017
TL* THE CONTACT OWNS A 2002 BUICK REGAL. WHILE STATIONARY, THE VEHICLE CAUGHT FIRE UNDER THE BEAUTY COVER WHERE OIL HAD LEAKED ONTO THE INTAKE MANIFOLD. A POLICE REPORT WAS NOT FILED. THE CONTACT EXTINGUISHED THE FIRE THE FIRST TIME. THE FIRE OCCURRED A SECOND TIME WITHIN THE SAME DAY AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. FREMONT BUICK GMC IN FREMONT, CALIFORNIA WA... Read more
Fire
Incident date: Sep 28, 2017
I HAVE OWNED MY BUICK ENCLAVE LESS THAN 2 YEARS & I AM ALREADY HAVING TO PUT ANOTHER TIMING CHAIN IN IT! I TALKED TO GM THE FIRST TIME BUT THEY WOULDN'T DO ANYTHING ABOUT IT BUT TOLD ME THIS IS THE SAME ISSUE THE 09S WERE HAVING. IF THE NEXT YEAR UP IS HAVING RHE THE SAME ISSUES WHY WOULDN'T THEY RECALL THIS AS WELL ITS VERY EXPENSIVE TO HAVE FIXED EVERY 10 MONTHS!!!!! THE FIRST TIME I WAS DRIVING... Read more
Incident date: Oct 4, 2017
FUEL PUMP RELAY BURNT UP IT IS UNDER BACK SEAT REPAIR SHOP SAID THE CAR WOULD HAVE BURNT UP COMPLETELY IF CONTINUED MY LITTLE BABIES RIDE IN BACK SEAT AS REQUIRED BY LAW I WOULD NOT GET THEM OUT IN TIME IF THE CAR ON FIRE UNDER THEM1 HELP HELP
Incident date: Sep 26, 2017
TL* THE CONTACT OWNS A 2012 BUICK VERANO. ON SEVERAL OCCASIONS, WHILE DRIVING AT SLOW SPEEDS, THE VEHICLE STALLED. THE CONTACT STATED THAT THE FAILURE RECURRED SIX TIMES. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER EACH FAILURE. THE VEHICLE WAS TAKEN TO REED BUICK GMC (9550 NW PRAIRIE VIEW RD, KANSAS CITY, MO 64153, (816) 436-6300) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DIAGNOSE OR REP... Read more
Incident date: Aug 15, 2015
TL* THE CONTACT OWNS A 1999 BUICK REGAL. WHILE ATTEMPTING TO PLACE THE GEAR SHIFTER IN DRIVE, THE VEHICLE JERKED AND BEGAN TO SHAKE. WHILE THE VEHICLE WAS ON AN INCLINE, IT FAILED TO PROPERLY ACCELERATE AND STARTED TO SHAKE. ALL OF THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO PENSKE CHEVROLET OF CERRITOS (18605 STUDEBAKER RD, CERRITOS, CA 90703 (562) 924-167... Read more
Incident date: Mar 1, 2017
2011 BUICK REGAL. CONSUMER WRITES IN REGARDS TO WIRING HARNESS SAFETY RECALL.*LD THE CONSUMER REQUESTED TO REIMBURSED FOR REPAIRS MADE TO THE VEHICLE. UPDATED 10/05/2017*JS
Incident date: Sep 22, 2017
MY BATTERY SEEMS TO BE LOSING CHARGE. THEN IT WILL COMPLETELY DIE. WHEN I CHARGE IT ON A BATTERY CHARGER FOR A WHILE IT WOULD HOLD THE CHARGE FOR A A COUPLE OF DAYS THEN DIE AGAIN. I HAD THE BATTERY, ALTERNATOR, AND STARTER CHECKED AND MACHANIC STATED THAT THEY ARE ALL WORKING GOOD. THIS HAPPENS RANDOMLY. THE DRIVERSIDE POWER CONTROL BUTTONS WORK ON AND OFF. SOME DAYS THEY WORK AND OTHERS THEY D... Read more
Incident date: Sep 22, 2017
MY BATTERY SEEMS TO BE LOSING CHARGE. THEN IT WILL COMPLETELY DIE. WHEN I CHARGE IT ON A BATTERY CHARGER FOR A WHILE IT WOULD HOLD THE CHARGE FOR A A COUPLE OF DAYS THEN DIE AGAIN. I HAD THE BATTERY, ALTERNATOR, AND STARTER CHECKED AND MACHANIC STATED THAT THEY ARE ALL WORKING GOOD. THIS HAPPENS RANDOMLY. THE DRIVERSIDE POWER CONTROL BUTTONS WORK ON AND OFF. SOME DAYS THEY WORK AND OTHERS THEY D... Read more
BUICK
RENDEZVOUS
(2003) - POWER TRAIN
Oct 5, 2017
Incident date: Jun 1, 2017
DRIVING DOWN THE ROAD ALL OF A SUDDEN NO MATTER WHAT SPEED YOU ARE DRIVING AND THE TEMPARTURE OF CAR IT SLIPS WHILE IN DRIVE OUT OF GEAR AND STARTS IN GEAR WHEN IT WANTS TO WHICH IS BAD ON HIGHWAY GOING 55-70 MPH ON THE INTERSTATE HIGHWAY WHEN CARS ARE BEHIND YOU AND YOU CAN NOT GO ANY SPEED BUT COAST AND IS GETTING WORSE
Incident date: Oct 4, 2017
I HAVE HAD TO REPLACE THREE DIFFERENT WINDOW REGULATORS AND NOW I AM REPLACING THE FOUTH ONE. THE DRIVER'S WINDOW REGULATOR HAS BEEN REPLACED TWICE AND NOW I AM HAVING TO REPLACE THE WINDOW SWITCH. VERY COSTLY. I ALSO SAW A BUICK LIKE MINE AND THEY HAD THREE WINDOWS CLOSED WITH WOOD SHIMS. THIS HAS TO BE A KNOWN PROBLEM WITH THESE REGULATORS. WHO DO I SPEAK TO ABOUT THIS?
Incident date: Sep 19, 2017
TL* THE CONTACT OWNS A 2013 BUICK VERANO. WHEN THE CONTACT ATTEMPTED TO SHIFT THE VEHICLE FROM THE PARK POSITION, THE GEAR SHIFTER FAILED. AFTER VARIOUS ATTEMPTS, THE GEAR WAS EVENTUALLY ABLE TO SHIFT INTO DRIVE. THE FAILURE RECURRED A TOTAL OF FOUR TIMES. IN ADDITION, THE CONTACT STATED THAT THE GEAR SHIFT BUTTON FAILED. THE LOCAL DEALER (PERRY BUICK, 6633 E VIRGINIA BEACH BLVD, NORFOLK, VA, 2350... Read more
Incident date: Sep 19, 2017
TL* THE CONTACT OWNS A 2013 BUICK VERANO. WHEN THE CONTACT ATTEMPTED TO SHIFT THE VEHICLE FROM THE PARK POSITION, THE GEAR SHIFTER FAILED. AFTER VARIOUS ATTEMPTS, THE GEAR WAS EVENTUALLY ABLE TO SHIFT INTO DRIVE. THE FAILURE RECURRED A TOTAL OF FOUR TIMES. IN ADDITION, THE CONTACT STATED THAT THE GEAR SHIFT BUTTON FAILED. THE LOCAL DEALER (PERRY BUICK, 6633 E VIRGINIA BEACH BLVD, NORFOLK, VA, 2350... Read more
Incident date: Oct 1, 2017
VEHICLE HAD RECALL 12212"A" PERFORMED IN OCT OF 2014 AT DELARSHIP, THIS RESULTS IN SOMETIMES IF NOT EVERY TIME OF A MIS-CALIBRATED BRAKE POSITION SENSOR. THE MIS-CALIBRATION RESULTS IN MY VEHICLE REQUIRING THE BRAKE PEDAL TO BE DEPRESSED ALMOST TO THE FLOOR BEFORE THE PARK POSITION DISENGAGEMENT SENSOR IS ACTIVATED. IT IS AT THIS POINT WHEN THE BRAKE LIGHTS ARE ACTIVATED. THIS EXTRA PEDAL TRAVEL R... Read more
Incident date: Oct 1, 2017
VEHICLE HAD RECALL 12212"A" PERFORMED IN OCT OF 2014 AT DELARSHIP, THIS RESULTS IN SOMETIMES IF NOT EVERY TIME OF A MIS-CALIBRATED BRAKE POSITION SENSOR. THE MIS-CALIBRATION RESULTS IN MY VEHICLE REQUIRING THE BRAKE PEDAL TO BE DEPRESSED ALMOST TO THE FLOOR BEFORE THE PARK POSITION DISENGAGEMENT SENSOR IS ACTIVATED. IT IS AT THIS POINT WHEN THE BRAKE LIGHTS ARE ACTIVATED. THIS EXTRA PEDAL TRAVEL R... Read more
Incident date: Oct 1, 2017
VEHICLE HAD RECALL 12212"A" PERFORMED IN OCT OF 2014 AT DELARSHIP, THIS RESULTS IN SOMETIMES IF NOT EVERY TIME OF A MIS-CALIBRATED BRAKE POSITION SENSOR. THE MIS-CALIBRATION RESULTS IN MY VEHICLE REQUIRING THE BRAKE PEDAL TO BE DEPRESSED ALMOST TO THE FLOOR BEFORE THE PARK POSITION DISENGAGEMENT SENSOR IS ACTIVATED. IT IS AT THIS POINT WHEN THE BRAKE LIGHTS ARE ACTIVATED. THIS EXTRA PEDAL TRAVEL R... Read more
Incident date: Jul 12, 2017
TAKATA RECALL. THE TRUCK SEEMS TO BE MESSING UP I REPLACED BATTERY AND IT WORKED FINE FOR ABOUT 3 WEEKS AND THEN IT STOPPED WORKING AGAIN, I CAN UNPLUG MY BATTERY AND PLUG IT BACK IN AND IT WILL WORK FINE FOR A LITTLE.
Incident date: Sep 29, 2017
AS I AM DRIVING THE CARS AUTO LOCKS WILL SUDDENLY UNLOCK AND LOCK THEN THE CAR GOES INTO NEUTRAL, RPM'S GO UP, CAR SLOWS DOWN AND THE ENGINE REVS, IT LASTS FOR 30 SEC OR SO THEN GOES BACK INTO DRIVE. HAS DONE IT AT 25 MPH ALL THE WAY UP TO 70 MPH, HAPPENS INTERMITTENTLY NO RHYME OR REASON TO IT. VERY SCARY AND DANGEROUS, HAS HAPPENED 10-12 TIMES IN THE LAST YEAR, HAPPENED TWICE TODAY WHILE ON THE ... Read more
Incident date: Sep 29, 2017
DRIVING ALONG AT 8:30 PM ( DARKNESS) AND LOW BEAM HEADLIGHTS TURNED OFF. HIGH BEAMS WORKED, NO LOW BEAM. VERY DANGEROUS. I TRIED THE MANUAL SWITCHES AND COULD NOT GET THE LOW BEAMS TO TURN ON. HAD TO DRIVE WITH HIGH BEAMS TO GET HOME.
Incident date: Sep 3, 2017
OUR VEHICLE WAS SHIFTED IN REVERSE TO BACK OUT OF A PARKING SPACE. ENGINE WAS ON, ALL CONTROLS NORMAL, NO WARNING LIGHTS, ETC. AS WE BACKED OUT OF OUR PARKING SPACE ALL OF A SUDDEN THE GAS AND BRAKE PEDALS LOCKED UP AND COULD NOT BE MOVED. THE CAR SLOWLY ROLLED BACKYARDS DUE TO SLIGHT INLCINE. I QUICKLY SHIFTED BACK TO PARK, TURNED OFF THE CAR AND WAITED A MINUTE BEFORE RESTARTING. ALL SEEMED FINE... Read more
Incident date: Sep 3, 2017
OUR VEHICLE WAS SHIFTED IN REVERSE TO BACK OUT OF A PARKING SPACE. ENGINE WAS ON, ALL CONTROLS NORMAL, NO WARNING LIGHTS, ETC. AS WE BACKED OUT OF OUR PARKING SPACE ALL OF A SUDDEN THE GAS AND BRAKE PEDALS LOCKED UP AND COULD NOT BE MOVED. THE CAR SLOWLY ROLLED BACKYARDS DUE TO SLIGHT INLCINE. I QUICKLY SHIFTED BACK TO PARK, TURNED OFF THE CAR AND WAITED A MINUTE BEFORE RESTARTING. ALL SEEMED FINE... Read more
Incident date: Sep 3, 2017
OUR VEHICLE WAS SHIFTED IN REVERSE TO BACK OUT OF A PARKING SPACE. ENGINE WAS ON, ALL CONTROLS NORMAL, NO WARNING LIGHTS, ETC. AS WE BACKED OUT OF OUR PARKING SPACE ALL OF A SUDDEN THE GAS AND BRAKE PEDALS LOCKED UP AND COULD NOT BE MOVED. THE CAR SLOWLY ROLLED BACKYARDS DUE TO SLIGHT INLCINE. I QUICKLY SHIFTED BACK TO PARK, TURNED OFF THE CAR AND WAITED A MINUTE BEFORE RESTARTING. ALL SEEMED FINE... Read more
Incident date: Jun 1, 2017
2015 BUICK ENCORE. CONSUMER WRITES IN REGARDS TO HILL START ASSIST ISSUE. *LD THE CONSUMER STATED THAT THE VEHICLE WOULD INVOLUNTARILY ROLL BACKWARDS. THE CONSUMER WAS UNSATISFIED WITH THE HILL START ASSIST SYSTEM. THE CONSUMER WAS ADVISED THE VEHICLE OPERATED AS DESIGNED. UPDATED 09/28/2017*JS
Incident date: Sep 25, 2017
SECOND TIME AROUND MY BUICK REGAL CAUGHT ON FIRE AS IT SAT IN DRIVEWAY MY CAR HAS BEEN A VIN THAT FIT THE SAFTEY RECALL SINCE 2007 3RD OR 4TH ONE SINCE I BOUGHT MY CAR FROM DEALERSHIP MY CAR HAS 5 RECALLS WHICH 3 ARE RECALL CAMPAIGN SO DEALER FIXED ONLY PART OF THE RECALL IN FEB 18 2016 I WAS SENT ANOTHER SAFETY RECALL LETTER ASKING ME TO GO BACK TO GET EXTRA WORK DONE OR NEWER PARTS DEALER SAID N... Read more
Fire
Incident date: Sep 25, 2017
SECOND TIME AROUND MY BUICK REGAL CAUGHT ON FIRE AS IT SAT IN DRIVEWAY MY CAR HAS BEEN A VIN THAT FIT THE SAFTEY RECALL SINCE 2007 3RD OR 4TH ONE SINCE I BOUGHT MY CAR FROM DEALERSHIP MY CAR HAS 5 RECALLS WHICH 3 ARE RECALL CAMPAIGN SO DEALER FIXED ONLY PART OF THE RECALL IN FEB 18 2016 I WAS SENT ANOTHER SAFETY RECALL LETTER ASKING ME TO GO BACK TO GET EXTRA WORK DONE OR NEWER PARTS DEALER SAID N... Read more
Fire