Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Nov 9, 2017
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING 40 MPH, THERE WAS A MISFIRE IN THE ENGINE AND THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TIMING CHAIN FRACTURED AND CAUSED SEVERE DAMAGE TO THE ENGINE. THE VEHICLE WAS THEN TOWED TO COUNTRYSIDE GM (N8167 KELLOM RD, BEAVER DAM, WI 53916, (920) 885-3301) TO BE DIAGNOSE... Read more
Incident date: Feb 13, 2017
TL* THE CONTACT OWNED A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. YATES BUICK GMC (13845 W TEST DR, GOODYEAR, AZ) INFORMED THE CONTACT THAT THERE WERE NO OPEN RECALLS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Incident date: Oct 31, 2017
ACTUATOR HAS GONE OUT AT 28,000 MILES WHICH HAS TO DO WITH THE TIMING CHAIN. IT SOUNDS LIKE THIS IS A DESIGN ISSUE WITH THE VERANO. IT IS IN THE SHOP AND HAS BEEN FOR TWO WEEKS.
Incident date: Oct 1, 2017
THE VEHICLE SHAKES ON EXCELERATION IT IS WORSE TURNING LEFT OR RIGHT BUT ALSO DOES THE SHAKING GOING STRAIGHT,THE DEALER CALLED GM ENGINEERING AND SO FAR THEY HAVE DONE NOTHING IT HAS BEEN A MONTH NOW AND I AM NOT THE ONLY ONE THAT HAS THIS PROBLEM THIS CAR IS AN ALL WHEEL DRIVE ENVISION PREMIUM 2
Incident date: Oct 1, 2017
THE VEHICLE SHAKES ON EXCELERATION IT IS WORSE TURNING LEFT OR RIGHT BUT ALSO DOES THE SHAKING GOING STRAIGHT,THE DEALER CALLED GM ENGINEERING AND SO FAR THEY HAVE DONE NOTHING IT HAS BEEN A MONTH NOW AND I AM NOT THE ONLY ONE THAT HAS THIS PROBLEM THIS CAR IS AN ALL WHEEL DRIVE ENVISION PREMIUM 2
Incident date: May 30, 2015
GENERAL MOTORS DENIES THAT MY CAR VIN NUMBER DO NOT APPLY TO 13V173000, RECALL DATE 05/06/2013, COMPONENT ELECTRICAL SYSTEM, AND RECALL CAMPAIGN NUMBER IS 13136 DESPITE, KEY BUICK PERFORMED REPAIRS ON MODULE 2.560, THE VEHICLE DRIVER SEAT (MOVES UP/ DOWN, AND FORWARD/BACKWARDS) WHILE I AM DRIVING, RADIO SYSTEM (RADIO TURNS OFF AND ON, AND CAN BE TURNED OFF AND ON WITHOUT KEYS IN THE IGNITION), IND... Read more
Incident date: May 30, 2015
GENERAL MOTORS DENIES THAT MY CAR VIN NUMBER DO NOT APPLY TO 13V173000, RECALL DATE 05/06/2013, COMPONENT ELECTRICAL SYSTEM, AND RECALL CAMPAIGN NUMBER IS 13136 DESPITE, KEY BUICK PERFORMED REPAIRS ON MODULE 2.560, THE VEHICLE DRIVER SEAT (MOVES UP/ DOWN, AND FORWARD/BACKWARDS) WHILE I AM DRIVING, RADIO SYSTEM (RADIO TURNS OFF AND ON, AND CAN BE TURNED OFF AND ON WITHOUT KEYS IN THE IGNITION), IND... Read more
Incident date: Nov 7, 2017
MY LOW BEAM HEADLAMPS GO OUT INTERMITTENTLY WITHOUT CAUSE. SOMETIMES THEY COME BACK ON AND SOMETIMES THEY STAY INOPERABLE FOR EXTENDED PERIODS OF TIME.
Incident date: Nov 15, 2015
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THE HEADLAMPS FAILED TO REMAIN ILLUMINATED. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT CALLED BOUCHER BUICK AT 262-409-2600 AND WAS INFORMED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V519000 (EXTERIOR LI... Read more
Incident date: Aug 1, 2017
DRIVER'S SEAT AIRBAG DEFECTIVE. A WARNING LIGHT INDICATED IT WAS NOT FUNCTIONING. WHEN REPAIRED, NOTED THAT AIRBAG WAS "OPEN" AND WOULD NOT HAVE INFLATED. THE VEHICLE HAD NOT PREVIOUSLY BEEN IN AN ACCIDENT. GM WOULD NOT COVER REPAIR OF DEFECTIVE AIRBAG
BUICK
PARK AVENUE
(2002) - ENGINE
Nov 7, 2017
Incident date: Oct 22, 2017
MY CAR STARTED SMOKING BY THE MANIFOLD GASKETS UPON ME STARTING IT..I LEFT IT PARKED IN DRIVEWAY APPOX 2 -3 WEEKS , WHILE I DROVE MY 2ND VEHICLE...THIS IS THE SECOND TIME I HAD THIS PROBLEM WHENEVER MY VEHICLE SITS 2- 4 WEEKS ...THIS DO NOT MAKE SENSE TO MY CUS IT HAD NO PROBLEMS BEFORE I PARKED IT..ITS OBVIOUS I CAN'T DRIVE 2 VEHICLES AT THE SAME TIME HOWEVER EVERYTIME IT ITS FOR 2-4 WEEKS I SHOU... Read more
Incident date: Apr 1, 2017
TL* THE CONTACT OWNS A 2017 BUICK ENVISION. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE UP TO STANDARDS. THE LOCAL DEALER (TODD WENZEL BUICK GMC OF GRAND RAPIDS, 2727 28TH ST SE, GRAND RAPIDS, MI, 49512) WAS MADE AWARE OF THE FAILURE; HOWEVER, NO ADDITIONAL ASSISTANCE WAS OFFERED. THE MANUFACTURER WAS ALSO CONTACTED AND STATED THAT THERE WAS NO FAILURE. ADDITIONAL ASSISTANCE WAS NO... Read more
Incident date: Oct 27, 2017
TL* THE CONTACT OWNS A 2014 BUICK VERANO. AFTER APPROXIMATELY THIRTY MINUTES OF DRIVING, THE VEHICLE WAS PARKED AND THE REAR WINDOW SUDDENLY SHATTERED. THE CONTACT NOTICED A ROUND BURNED SPOT IN ONE OF THE REAR WINDOW DEFROST FILAMENTS. THE VEHICLE WAS DRIVEN TO THE DEALER (LOU FUSZ BUICK/GMC IN SAINT LOUIS, MISSOURI) WHERE IT WAS DIAGNOSED THAT THE REAR DEFROST SHORTED OUT AND THE WINDOW NEEDED ... Read more
Incident date: Oct 1, 2017
WITH REGARD TO MY COMPLAINT # 11040554 FILED ON LINE LAST MONTH. PLEASE BE ADVISED THAT SO FAR NO SERIOUS ACTION HAVE BEEN TAKEN TO FIX THE PROBLEM IN SPITE AS PER THE GM ADVISER MR CRAIG TO CHECK THE CAR WITH TWO DIFFERENT BUICK DEALER MECHANICS WHO FAILED TO ADDRESS THE PROBLEM TO FIX IT. THE PROBLEM STILL EXIST AND THE DANGER OF THE PASS WHATEVER HE/SHE IA A BOY OR ADULT CANNOT BE AVOIDABLE .... Read more
Incident date: Nov 3, 2017
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD AND RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDNENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ECM, CRANK SENSOR, AND MASS AIR FLOW SENSOR WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTI... Read more
Incident date: Nov 6, 2017
WAS DRIVING AND VEHICLE STARTED TO STUTTER,HESITATE , THEN TOTAL LOSS OF STEERING BRAKES DIDN'T WORK PROPERLY. WE WERE ON AN OVER PASS DURING RUSH HOUR TRAFFIC BUSY INTERSECTION. FINALLY AFTER ABOUT 1 HR WE MADE IT TO AUTOZONE LIMP MODE ALL THE WAY. PURCHASED COILS X 3 , COIL IGNITION MODULE, SPARK PLUG WIRES,SPARK PLUGS, CAMSHAFT SENSOR,CRANKSHAFT SENSOR. THEN FIND OUT IT WAS ONLY A FREAKING FUSE... Read more
Incident date: Nov 6, 2017
WAS DRIVING AND VEHICLE STARTED TO STUTTER,HESITATE , THEN TOTAL LOSS OF STEERING BRAKES DIDN'T WORK PROPERLY. WE WERE ON AN OVER PASS DURING RUSH HOUR TRAFFIC BUSY INTERSECTION. FINALLY AFTER ABOUT 1 HR WE MADE IT TO AUTOZONE LIMP MODE ALL THE WAY. PURCHASED COILS X 3 , COIL IGNITION MODULE, SPARK PLUG WIRES,SPARK PLUGS, CAMSHAFT SENSOR,CRANKSHAFT SENSOR. THEN FIND OUT IT WAS ONLY A FREAKING FUSE... Read more
Incident date: Nov 6, 2017
WAS DRIVING AND VEHICLE STARTED TO STUTTER,HESITATE , THEN TOTAL LOSS OF STEERING BRAKES DIDN'T WORK PROPERLY. WE WERE ON AN OVER PASS DURING RUSH HOUR TRAFFIC BUSY INTERSECTION. FINALLY AFTER ABOUT 1 HR WE MADE IT TO AUTOZONE LIMP MODE ALL THE WAY. PURCHASED COILS X 3 , COIL IGNITION MODULE, SPARK PLUG WIRES,SPARK PLUGS, CAMSHAFT SENSOR,CRANKSHAFT SENSOR. THEN FIND OUT IT WAS ONLY A FREAKING FUSE... Read more
Incident date: Jan 1, 2017
LETTER FROM CONGRESSMAN VISCLOSKY ON BEHALF OF CONSTITUENT RE THE MATERIALS USED TO MANUFACTURER AUTOMOBILES SHOULD BE LOOKED INTO FOR THE SAFETY OF THE CONSUMERS. *LD THE CONSUMER STATED THE VEHICLE WAS IN A MINOR ACCIDENT THAT CAUSED SIGNIFICANT DAMAGE TO THE BUMPER. THE CONSUMER WAS INFORMED THAT THE BUMPER MAY HAVE BEEN MADE OUT OF A TIRE COMPOUND. THE CONSUMER BELIEVED THAT THE BUMPER SHOU... Read more
Incident date: Oct 25, 2017
CHECK AIR BAG WARNING IN DRIVER INFORMATION CENTER IN MY WIFE'S 2012 LACROSSE W E-ASSIT COMES ON SOMETIMES ,BUT GOES OFF IN LESS THAN 15 SECONDS. HAS 87,000 MILES. IS THIS COVERED OR DO I HAVE TO TAKE IT IN AND PAY FOR IT? SHE WANTS TO KNOW IF THE AIR BAG IS WORKING ALL THE TIME, OR WHAT?
BUICK
RENDEZVOUS
(2004) - FUEL/PROPULSION SYSTEM
Nov 2, 2017
Incident date: Oct 26, 2017
TL* THE CONTACT OWNS A 2004 BUICK RENDEZVOUS. THE CONTACT OBSERVED AN ABNORMAL FUEL ODOR WITHIN THE VEHICLE WITHOUT WARNING. IN ADDITION, A SLOW DRIP FROM THE FUEL TANK WAS OBSERVED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THERE WAS A LEAK FROM THE FUEL TANK. THE CONTACT THEN CALLED THE LOCAL DEALER (BUICK GMC OF KIRKLAND, 12335 120TH AVE NE, KIRKLAND, WA, 98034) WHERE ... Read more
Incident date: Oct 26, 2017
DRIVING STRAIGHT ON THE HIGHWAY AT A SPEED OF APPROX. 60 MPH. ATTEMPTED TO MOVE FROM RIGHT LANE TO LEFT LANE. THERE WAS NO RESPONSE IN THE STEERING. I IMMEDIATELY RECEIVED A "SERVICE POWER STEERING" WARNING ON THE INSTRUMENT CLUSTER. ALL OTHER CAR FUNCTIONS WERE WORKING AND I WAS ABLE TO SLOW THE VEHICLE AND MANEUVER TO A COMPLETE STOP. CAR WAS TOWED TO DEALERSHIP. INVOICE STATES POWER STEERI... Read more
Incident date: Sep 1, 2017
TL* THE CONTACT OWNS A 1998 BUICK LESABRE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE CRADLE WAS SEVERELY CORRODED AND NEEDED TO BE REPLACED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000... Read more
Incident date: Oct 26, 2017
I HAD DRIVEN TO THE STORE, WHEN I TRIED TO EXIT THE VEHICLE THE DRIVER'S DOOR WOULDN'T OPEN FROM THE INSIDE OR OUTSIDE. THE DRIVER'S DOOR LOCK ACTUATOR FAILED IN A WAY THAT PREVENTED THE DOOR FROM OPENING. I TRIED USING THE INNER AND OUTER HANDLES, I ALSO TRIED USING THE DOOR LOCK SWITCH AND THE MANUAL LOCK NOB. I HAD TO EXIT THE VEHICLE BY CRAWLING OVER THE CENTER CONSOLE TO USE THE PASSENGER SI... Read more
Incident date: Aug 8, 2017
ENGINE LIGHT CAME ON AND TOOK INTO DEALERSHIP FOR A DIAGNOSIS OF ISSUE. WAS TOLD THAT THE TIMING CHAIN HAD STRETCHED AND NEEDED REPLACED WITH A COST ESTIMATE OF $3000. THIS IS THE 2ND TIME THAT THIS HAS HAPPENED, THE FIRST BEING AT 48K MILES, AND NOW AT 95K MILES. WHEN THE REPAIR WAS BEING MADE, WAS TOLD THAT THE CRANK SHAFT WAS WARPED AND HAD FRAYED THE ENGINE INTERNALLY - CAUSED BY THE BAD TI... Read more
Incident date: Aug 8, 2017
ENGINE LIGHT CAME ON AND TOOK INTO DEALERSHIP FOR A DIAGNOSIS OF ISSUE. WAS TOLD THAT THE TIMING CHAIN HAD STRETCHED AND NEEDED REPLACED WITH A COST ESTIMATE OF $3000. THIS IS THE 2ND TIME THAT THIS HAS HAPPENED, THE FIRST BEING AT 48K MILES, AND NOW AT 95K MILES. WHEN THE REPAIR WAS BEING MADE, WAS TOLD THAT THE CRANK SHAFT WAS WARPED AND HAD FRAYED THE ENGINE INTERNALLY - CAUSED BY THE BAD TI... Read more
BUICK
RENDEZVOUS
(2005) - ENGINE
Oct 29, 2017
Incident date: Jun 12, 2012
HAVE HAD TO REPLACE HEAD CASKETS TWO TIMES SINCE I BOUGHT THIS NOW HAVING PROBLEMS WITH GAS SMELL WHEN I TURN ON HEATER WHATS NEXT ITS GOT ABOUT 51000 MILES ON IT
BUICK
RENDEZVOUS
(2005) - UNKNOWN OR OTHER
Oct 29, 2017
Incident date: Jun 12, 2012
HAVE HAD TO REPLACE HEAD CASKETS TWO TIMES SINCE I BOUGHT THIS NOW HAVING PROBLEMS WITH GAS SMELL WHEN I TURN ON HEATER WHATS NEXT ITS GOT ABOUT 51000 MILES ON IT
Incident date: Oct 31, 2012
TL* THE CONTACT OWNS A 1999 BUICK CENTURY. WHILE DRIVING VARIOUS SPEEDS, THE SHIFT GEAR BOARD AND ODOMETER LIGHTING FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO FOUNTAIN BUICK (8701 S ORANGE BLOSSOM TRAIL A, ORLANDO, FL 32809) WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT PANEL LIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIM... Read more
Incident date: Oct 25, 2017
PURCHASED THIS VEHICLE JANUARY 2015. AT THIS TIME I NOW HAVE 73000 MILES ON IT. WHILE DRIVING THE WRENCH AND LIGHTENING BOLT FLASHES ON AND OFF REALLY FAST MULTIPLE TIMES AND THE CAR BEGAN TO JERK. IT ONLY LASTS A FEW SECONDS BUT NOW IT KEEPS DOING IT AND IM SCARED IT WILL CAUSE AN ACCIDENT. I TOOK IT TO MY LOCAL BUICK DEALERSHIP AND THEY SAID NO CODES WERE FOUND, BUT MY BATTERY TEST FAILED SO... Read more
Incident date: Oct 25, 2017
PURCHASED THIS VEHICLE JANUARY 2015. AT THIS TIME I NOW HAVE 73000 MILES ON IT. WHILE DRIVING THE WRENCH AND LIGHTENING BOLT FLASHES ON AND OFF REALLY FAST MULTIPLE TIMES AND THE CAR BEGAN TO JERK. IT ONLY LASTS A FEW SECONDS BUT NOW IT KEEPS DOING IT AND IM SCARED IT WILL CAUSE AN ACCIDENT. I TOOK IT TO MY LOCAL BUICK DEALERSHIP AND THEY SAID NO CODES WERE FOUND, BUT MY BATTERY TEST FAILED SO... Read more
Incident date: Oct 25, 2017
PURCHASED THIS VEHICLE JANUARY 2015. AT THIS TIME I NOW HAVE 73000 MILES ON IT. WHILE DRIVING THE WRENCH AND LIGHTENING BOLT FLASHES ON AND OFF REALLY FAST MULTIPLE TIMES AND THE CAR BEGAN TO JERK. IT ONLY LASTS A FEW SECONDS BUT NOW IT KEEPS DOING IT AND IM SCARED IT WILL CAUSE AN ACCIDENT. I TOOK IT TO MY LOCAL BUICK DEALERSHIP AND THEY SAID NO CODES WERE FOUND, BUT MY BATTERY TEST FAILED SO... Read more
Incident date: Oct 13, 2017
DOOR LATCH ISSUE ON CAR THE SAME AS FORD DOOR LATCH RECALL. HAVE FOUR DOOR VEHICLE AND BOTH BACK DOORS WILL NOT OPEN DUE TO MALFUNCTIONING DOOR LATCHES. REAR PASSENGER SIDE STOP WORKING 2 YEARS AGO AND NOW DRIVERS SIDE PASSENGER DOOR HAS FAILED.
Incident date: Sep 21, 2017
PASS AIR BAG LIGHT WAS OFF MOST THE TIME WHEN A PASS IS THERE. REPORTED THE PROBLEM TWO TIMES TO GM DEALER NEAR TO ME. BUT THE DEALER WAS UNABLE TO FIX IT. CALL GM AND REPORTED IT, WITH A CASE # [XXX] ON 10/26/17, WITHOUT ANY RESPONSE TILL NOW. PLEASE ADVISE ME ABOUT SITUATION. THANKS VIN# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *T... Read more
Incident date: Oct 24, 2017
THE CAR STALLS WHEN SHIFTING GEARS. AT FIRST, IT WAS ONLY WHEN I WAS STOPPED THEN BEGAN TO DRIVE AND THE CAR WAS SHIFTING INTO FIRST GEAR. HOWEVER, IT RECENTLY GOT WORSE. I WAS RECENTLY ON THE FREEWAY AND WHEN I REACHED 60 MPH, IT STALLED, BEGAN TO SHAKE, AND DECREASE IN SPEED. IT WOULDN'T LET ME ACCELERATE. ONCE I GOT OFF THE FREEWAY AND REACHED UNDER 10 MPH, IT BEGAN TO WORK AGAIN BUT STILL STAL... Read more
Incident date: Oct 24, 2017
THE CAR STALLS WHEN SHIFTING GEARS. AT FIRST, IT WAS ONLY WHEN I WAS STOPPED THEN BEGAN TO DRIVE AND THE CAR WAS SHIFTING INTO FIRST GEAR. HOWEVER, IT RECENTLY GOT WORSE. I WAS RECENTLY ON THE FREEWAY AND WHEN I REACHED 60 MPH, IT STALLED, BEGAN TO SHAKE, AND DECREASE IN SPEED. IT WOULDN'T LET ME ACCELERATE. ONCE I GOT OFF THE FREEWAY AND REACHED UNDER 10 MPH, IT BEGAN TO WORK AGAIN BUT STILL STAL... Read more
Incident date: Oct 25, 2017
THE HEADLIGHT ILLUMINATION ON THE 2017 BUICK ENVISION OR INADEQUATE. THEY ARE DIM AND LACK DISTANCE PROJECTION EVEN ON BRIGHT. WE CAN BARELY SEE TO GET UP AND DOWN THE HILL OF OUR DRIVEWAY. WE DO NOT DRIVE AT NIGHT UNLESS WE KNOW THE ROAD WELL. THE HEADLIGHTS SHOULD BE RECALLED BECAUSE THEY WILL CAUSE ACCIDENTS AND THERE WILL BE LAWSUITS.
Incident date: Oct 24, 2017
THE VEHICLE IN QUESTION IS EQUIPPED WITH THE 3800 SERIES ENGINE. THE VEHICLE CAUGHT ON FIRE WHILE STARTING THE ENGINE. FAMILY MEMBER OWNED A 2003 CHEVY IMPALA WITH IDENTICAL ENGINE WHICH CAUGHT ON FIRE WHILE HE WAS DRIVING HOME FOR WORK. GM SETTLED WITH THEM FOR A RECALL THAT WAS PLACED ON THE ENGINE. I BELIEVE THERE IS A MAJOR DESIGN FLAW WITH THIS ENGINE.
Fire
BUICK
PARK AVENUE
(1998) - AIR BAGS
Oct 25, 2017
Incident date: Oct 25, 2017
TAKATA RECALL. RECEIVED POST CARD FOR AIRBAG RECALL. I CALLED THE 888 NUMBER & WENT ON THE INTERNET AS DIRECTED. NO ONE CAN IDENTIFY MY VEHICLE. THAT'S THE PROBLEM. CALL DORIS AT 1-575-208-0154 WHERE DO I GO FOR THIS RECALL LIVE IN ROSWELL, NEW MEXICO I'M AFRAID SOMETHING TERRIBLE WILL HAPPEN.
Incident date: Oct 25, 2017
I WAS PULLING INTO A PARKING SPOT AND STARTED HITTING THE BRAKES THE CAR ACCELERATED BY ITSELF AND HIT A POLE. NO MY FOOT WAS NO WHERE NEAR ACCELERATOR. THIS IS THE SECOND TIME I HAVE HAD THIS HAPPEN THANK GOOD THE FIRST TIME I DIDN'T HIT ANYTHING. I HAVE DONE RESEARCH ONLINE AND I AM NOT THE ONLY ONE THIS HAS HAPPEN TO. I BOUGHT THIS CAR WITH 44,000 MILE ON IT AN IT HAS BEEN IN THE SHOP MORE THE... Read more
Crash
Incident date: Jul 1, 2016
1) NEED HEADLIGHT ADJUSTMENT INSTRUCTIONS FOR A KNOWN RECALL. 2) EVERY DOOR WINDOW MOTOR IN THE BUICK FAILED ON EACH WINDOW PREVENTING THE WINDOWS FROM LOWERING IF IN THE UP POSITION OR PREVENTED THE WINDOWS FROM RAISING IF IN A LOWERED POSITION. THE WINDOWS HAD TO BE DUCT TAPED SHUT IN ORDER TO PREVENT RAIN FROM ENTERING THE VEHICLE CAB AND THE FAILURES HAPPENED OVER 2015 TO 2016 AND EACH HAD T... Read more
Incident date: Jul 1, 2016
1) NEED HEADLIGHT ADJUSTMENT INSTRUCTIONS FOR A KNOWN RECALL. 2) EVERY DOOR WINDOW MOTOR IN THE BUICK FAILED ON EACH WINDOW PREVENTING THE WINDOWS FROM LOWERING IF IN THE UP POSITION OR PREVENTED THE WINDOWS FROM RAISING IF IN A LOWERED POSITION. THE WINDOWS HAD TO BE DUCT TAPED SHUT IN ORDER TO PREVENT RAIN FROM ENTERING THE VEHICLE CAB AND THE FAILURES HAPPENED OVER 2015 TO 2016 AND EACH HAD T... Read more
Incident date: Oct 24, 2017
WHILE TRAVELING ON A HIGHWAY AT 60 MPH THE SUNROOF EXPLODED. THE GLASS FLEW IN AND OUT OF THE CAR STICKING ME IN THE FACE AND BODY. THERE WAS NO CONTACT WITH ANY OUTSIDE OBJECT, THE ROAD WAS SMOOTH AND THERE WERE NO OVERHEAD TREES, SIGNS OR BRIDGES.
Incident date: Oct 23, 2017
TOOK MY VEHICLE IN TO HAVE NHTSA CAMPAIGN 15V415000 COMPLETED (LIFTGATE STRUT FAILURE). TOOK THE VEHICLE HOME FROM THE DEALERSHIP AND THE FIRST TIME I LIFTED THE TAILGATE IT FELL ON ME. CALLED THEM UP AND THEY SAY "OH YES I GUESS THE GAS STRUTS NEED REPLACING -- THE PROGRAM CHANGE DIDN'T DO IT" . APPALLING RECALL SERVICE AT PHILLIPS BUICK/GMC IN LEESBURG, FLORIDA IF YOU ASK ME.
Incident date: Oct 12, 2017
ON 10/11/2017 I WAS DRIVING MY CAR ATTEMPTING TO MAKE A RIGHT TURN AND MY CAR STEERING WHEEL LOCKED ON ME AND MY POWER STEERING LIGHT CAME ON I TOOK IT IN ON 10/12/17 TO MY LOCAL BUICK DEALER SERVICE BUT LIGHT CAME ON AGAIN 10/13/17 I TOOK IT BACK ON 10/14/17 THEY SAID MY COMPUTER PROGRAM WAS NOT REPROGRAMED BUT MY LIGHT CAME ON AGAIN 10/23/17 I AM SO SCARED TO DRIVE MY CAR
BUICK
RENDEZVOUS
(2003) - FUEL/PROPULSION SYSTEM
Oct 20, 2017
Incident date: Oct 19, 2017
CAR SHUTS DOWN. FUEL GAUGE GOES TO EMPTY. LOSES POWER IN THE STEERING. HAVE TO PUMP GAS INTO THE TANK SLOW. TAKES FOREVER.
Incident date: Aug 29, 2017
THE BUICK LUCERNE 2011 WE OWN HAD THE BATTERY EXPLODE UPON TURNING THE KEY. I AM WIFE/CAREGIVER TO 100% DISABLED VETERAN AND HIS SERVICE DOG. NORMALLY I WOULD HAVE PUT THEM BOTH IN THE CAR BEFORE TURNING THE KEY BUT LUCKILY ON THIS DAY I DID NOT OR WE ALL WOULD HAVE BEEN KILLED. THE CAR WAS IN THE DRIVEWAY WHEN THIS HAPPENED. WE IMMEDIATELY HAD CAR TOWED TO MECHANIC AFTER THE ACID AND SMOKE IN CA... Read more
Fire
Incident date: Aug 29, 2017
THE BUICK LUCERNE 2011 WE OWN HAD THE BATTERY EXPLODE UPON TURNING THE KEY. I AM WIFE/CAREGIVER TO 100% DISABLED VETERAN AND HIS SERVICE DOG. NORMALLY I WOULD HAVE PUT THEM BOTH IN THE CAR BEFORE TURNING THE KEY BUT LUCKILY ON THIS DAY I DID NOT OR WE ALL WOULD HAVE BEEN KILLED. THE CAR WAS IN THE DRIVEWAY WHEN THIS HAPPENED. WE IMMEDIATELY HAD CAR TOWED TO MECHANIC AFTER THE ACID AND SMOKE IN CA... Read more
Fire
Incident date: Aug 29, 2017
THE BUICK LUCERNE 2011 WE OWN HAD THE BATTERY EXPLODE UPON TURNING THE KEY. I AM WIFE/CAREGIVER TO 100% DISABLED VETERAN AND HIS SERVICE DOG. NORMALLY I WOULD HAVE PUT THEM BOTH IN THE CAR BEFORE TURNING THE KEY BUT LUCKILY ON THIS DAY I DID NOT OR WE ALL WOULD HAVE BEEN KILLED. THE CAR WAS IN THE DRIVEWAY WHEN THIS HAPPENED. WE IMMEDIATELY HAD CAR TOWED TO MECHANIC AFTER THE ACID AND SMOKE IN CA... Read more
Fire
Incident date: Oct 19, 2017
I WAS DRIVING SOUTH DOWN HIGHWAY I5 AND MY SUNROOF EXPLODED AND SHATTERED. NOTHING HIT ME AND THERE WAS NO ROCK OR FOREIGN OBJECTS. IT SOUNDED LIKE A GUNSHOT OR EXPLOSION. IT OCCURRED YESTERDAY 10/19/2017 AROUND 3:25 PM OR SO. I WAS NOT PHYSICALLY HARMED, JUST FRIGHTENED AND GLAD MY KIDS WERE NOT IN THE CAR. THE BREAK IS OUTWARD NOT INWARD SO YOU KNOW IT DIDN'T COME FROM A FALLING OBJECT.