Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Nov 15, 2017
FRONT RACK AND PINION MAY DEVELOP LEAKS AND NEED COSTLY REPLACEMENT. SYMPTOMS INCLUDE FRONT END NOISE WHEN TURNING RIGHT OR LEFT AT LOW SPEEDS AND FLUID LEAKAGE. NOISE IS SIMILAR TO A BAD STRUT OR POWER STEERING ISSUE. BUICK CUSTOMER SERVICE STATES THERE ARE NO CURRENT RECALLS OR SERVICE BULLETINS FOR RACK AND PINION ON ENCLAVES.
Incident date: Nov 20, 2017
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SEIZED AT A RED LIGHT AND NEVER RESTARTED. THE CONTACT STATED THAT THE TIMING CHAIN FAILED AND DISRUPTED THE ENGINE, LEAVING THE VEHICLE INOPERABLE. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND WAS VISUALLY DIAGNOSED. THE VISUAL ... Read more
Incident date: Jan 8, 2018
LATELY I'M HAVING A ISSUE WITH THIS CAR, FIRST MY CHECK ENGINE LIGHT CAME ON AND IS STILL ON AND NOW ALL OF A SUDDEN I CAN BE AT A LIGHT OR DRIVING DOWN THE STREET AND THE ENGINE POWER REDUCE WARNING COMES ACROSS MY DISPLAY SCREEN, I CAN'T ACCELERATE SO I HAVE TO COAST IT TO THE SIDE OF THE ROAD, SHUT IT OFF, WAIT 30 SECONDS AND RESTART THE CAR. SOMETIMES I HAVE TO DO THIS 2 OR 3 TIMES BEFORE IT ... Read more
Incident date: Jan 2, 2018
JAN 2018, THE SYSTEM AIRBAG LIGHT CAME ON WHILE DRIVING TOOK IT INTO THE SHOP AND TURNS OUT THE AIRBAG MODULE ITSELF HAS TO BE REMOVED AND REPLACED. HOW ANNOYING IS THIS ON A STILL FAIRLY NEW VEHICLE. LET'S KEEP IN MIND I JUST BROUGHT IT IN TO THE SHOP DEC 2017 FOR A DEAD BATTERY BECAUSE APPARENTLY I AUTO STARTED IT TO MUCH.
Incident date: Jan 2, 2018
JAN 2018, THE SYSTEM AIRBAG LIGHT CAME ON WHILE DRIVING TOOK IT INTO THE SHOP AND TURNS OUT THE AIRBAG MODULE ITSELF HAS TO BE REMOVED AND REPLACED. HOW ANNOYING IS THIS ON A STILL FAIRLY NEW VEHICLE. LET'S KEEP IN MIND I JUST BROUGHT IT IN TO THE SHOP DEC 2017 FOR A DEAD BATTERY BECAUSE APPARENTLY I AUTO STARTED IT TO MUCH.
Incident date: Jan 6, 2018
THE CAR WAS OFF AND PARKED IN OUR DRIVEWAY. WHEN THE KEY WAS PUT IN THE IGNITION AND TURNED ON, A LARGE EXPLOSION UNDER THE HOOD OCCURRED. THE CAR WAS IMMEDIATELY TURNED OFF AND SMOKE STARTED COMING OUT FROM UNDER THE HOOD. AFTER OPENING THE HOOD, SAW THE ENGINE WAS ON FIRE SO PUT IT OUT WITH A FIRE EXTINGUISHER. REALLY HEAVY GAS SMELL INSIDE THE CAR TODAY (1 DAY LATER)
Fire
Incident date: Aug 8, 2017
MY 2015 BUICK ENCORE HAS A TICKING FROM THE FUEL INJECTION. DEFINITELY IRRITATING. UIC DEALER SAID IT'S NOT A PROBLEM. THE NOISE WAS THERE WHEN I BOUGHT IT IN AUGUST, 8, 2017
Incident date: Jan 5, 2018
LOSS OF ENGINE POWER WHILE DRIVING ON HIGHWAY AT 75 MPH, DROPPED SUDDENLY TO 30 MPH. HAD TO PULL ONTO SHOULDER FROM PASSING LANE, ALMOST REAR ENDED BY TRACTOR TRAILER DUE TO SUDDEN POWER LOSS, COULD NOT ACCELERATE. STABILITRAK LIGHT TURNED ON STATING ENGINE POWER REDUCED. TURNED CAR OFF AND RESTARTED, WENT AWAY. CAME BACK ON AGAIN 3 X'S WHILE DRIVING BACK HOME ON HIGHWAY, HAD TO CONTINUOUSLY P... Read more
Incident date: Jan 5, 2018
LOSS OF ENGINE POWER WHILE DRIVING ON HIGHWAY AT 75 MPH, DROPPED SUDDENLY TO 30 MPH. HAD TO PULL ONTO SHOULDER FROM PASSING LANE, ALMOST REAR ENDED BY TRACTOR TRAILER DUE TO SUDDEN POWER LOSS, COULD NOT ACCELERATE. STABILITRAK LIGHT TURNED ON STATING ENGINE POWER REDUCED. TURNED CAR OFF AND RESTARTED, WENT AWAY. CAME BACK ON AGAIN 3 X'S WHILE DRIVING BACK HOME ON HIGHWAY, HAD TO CONTINUOUSLY P... Read more
Incident date: Jan 5, 2018
LOSS OF ENGINE POWER WHILE DRIVING ON HIGHWAY, SUDDEN WARNING STABILITRAK NEEDS SERVICE, ENGINE POWER REDUCED. SPEED DROPPED TO 30 MPH ON HIGHWAY FROM 70MPH TRAFFIC FLOW. COULD NOT ACCELERATE AT ALL TO KEEP UP W/TRAFFIC, HAD TO PULL ONTO SHOULDER TO AVOID GETTING REAR ENDED. COULD NOT ACCELERATE ENOUGH SPEED TO MERGE BACK ONTO HIGHWAY LIGHT TURNED OFF. DANGEROUS!!!
Incident date: Jan 5, 2018
LOSS OF ENGINE POWER WHILE DRIVING ON HIGHWAY, SUDDEN WARNING STABILITRAK NEEDS SERVICE, ENGINE POWER REDUCED. SPEED DROPPED TO 30 MPH ON HIGHWAY FROM 70MPH TRAFFIC FLOW. COULD NOT ACCELERATE AT ALL TO KEEP UP W/TRAFFIC, HAD TO PULL ONTO SHOULDER TO AVOID GETTING REAR ENDED. COULD NOT ACCELERATE ENOUGH SPEED TO MERGE BACK ONTO HIGHWAY LIGHT TURNED OFF. DANGEROUS!!!
Incident date: Dec 19, 2017
THIS PROBLEM IS WITH THE STOP START FEATURE ON MY CAR WHICH IF I KNEW ABOUT IT I WOULD HAVE NEVER BOUGHT. MY HUSBAND HAS HATED THIS CAR SINCE DAY ONE AND ONLY BOUGHT IT AS I HAVE STAGE 4 CANCER AND FELL IN LOVE WITH THE CAR. HE WANTED A SUBARU WHICH HE CAN GET ONCE I LEAVE THE EARTH.I NOW LONGER AM PLEASED WITH THIS CAR AS IT WILL LEAD TO MY DEATH SOONER THAN THE CANCER. WHEN THIS CAR STOPS TO SAV... Read more
Incident date: Jan 8, 2015
CONSOLE WONT TURN ON IN THE HEAT. IT DISCONNECTS. PARKING LIGHT SAYS NOT IN PARK WHEN PARKED AND WONT TURN OFF. LIGHTS BURN OUT VERY FAST. HAS HAPPENED SINCE I BOUGHT THIS VEHICLE , NEW! IT IS VERY SLUGGISH WHEN TAKING OFF FROM STOP.
Incident date: Jan 8, 2015
CONSOLE WONT TURN ON IN THE HEAT. IT DISCONNECTS. PARKING LIGHT SAYS NOT IN PARK WHEN PARKED AND WONT TURN OFF. LIGHTS BURN OUT VERY FAST. HAS HAPPENED SINCE I BOUGHT THIS VEHICLE , NEW! IT IS VERY SLUGGISH WHEN TAKING OFF FROM STOP.
Incident date: Jan 8, 2015
CONSOLE WONT TURN ON IN THE HEAT. IT DISCONNECTS. PARKING LIGHT SAYS NOT IN PARK WHEN PARKED AND WONT TURN OFF. LIGHTS BURN OUT VERY FAST. HAS HAPPENED SINCE I BOUGHT THIS VEHICLE , NEW! IT IS VERY SLUGGISH WHEN TAKING OFF FROM STOP.
Incident date: Oct 9, 2017
TL* THE CONTACT OWNS A 2008 BUICK LACROSSE. WHILE THE VEHICLE WAS PARKED OR WHILE DRIVING, THE DRIVER'S DOOR FAILED TO LOCK. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 168,000. THE VIN WAS NOT AVAILABLE.
Incident date: Jan 4, 2015
FUEL IS LEAKING FROM THE FUEL PRESSURE REGULATOR
Incident date: Oct 12, 2017
ON OCTOBER 12, 2017 (VEHICLE HAD UNDER 100K MILES) I WAS DRIVING MY BUICK ENCLAVE WITH A PASSENGER IN THE PASSENGER SEAT AND MY SON IN THE BACK CAPTAIN'S CHAIR AND MY AIRBAG LIGHT WENT ON ALONG WITH MY SERVICE AIRBAG ON MY DASHBOARD. THE VEHICLE WAS NOT DRIVEN IN ANY UNUSUAL FASHION AS MY VEHICLE IS USED FOR HIGHWAY AND CITY USE. WHEN I NOTICED THE INDICATOR(S) ON THE DASH I WAS DRIVING ON A TWO... Read more
Incident date: Dec 26, 2017
HEARD A RATTLE OR FLUTTERING SOUND COMING FROM FRONT AREA OF ENCLAVE, TOOK TO DEALER ON 12/21/2017 AND WAS INFORMED AFTER HAVING A TEST DRIVE AND INSPECTION ,SOUND WAS AN A/C HOSE CONTACTING ANOTHER HOSE , DEALER IN BUFORD ,GA STATED ISSUE WAS REPAIRED. WHILE TRAVELING NORTH 12/26/17 ON INTERSTATE 85 AT APPROX. 65 MPH AND HEARD THE SAME SOUND AGAIN ONLY NOT AS LOUD CONTINUED ON TO NASHVILLE TN ,... Read more
Incident date: Dec 3, 2017
THIS IS TO AMEND COMPLAINT NUMBER 11051891. CAUSE OF UNINTENDED ACCELERATION WAS AFTERMARKET FLOOR MAT INSTALLED BY THE BUICK DEALER! FLOOR MAT HAS DIAGONAL GROOVES MOLDED INTO THE RUBBER IN EXACTLY THE WORST SPOT SUCH THAT THE CORNER OF ACCELERATOR PEDAL CATCHES IN THE GROOVE AND HOLDS THE THROTTLE WIDE OPEN. I GUESS THEY DIDN'T LEARN FROM THE TOYOTA / LEXUS DISASTERS AND DARN NEAR KILLED ME I... Read more
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE KEY WAS GETTING STUCK IN THE IGNITION AND WAS DIFFICULT TO TURN. IN ADDITION, THE LOW BEAM HEADLIGHTS FAILED TO FUNCTION PROPERLY. THE DEALER (COGGIN BUICK GMC IN JACKSONVILLE, 7245 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 638-1115) WAS NOTIFIED. THE DEALER DID NOT PROVIDE A SPECIFIC REMEDY TO DIAGNOSE THE VEHICLE OTHER TH... Read more
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE KEY WAS GETTING STUCK IN THE IGNITION AND WAS DIFFICULT TO TURN. IN ADDITION, THE LOW BEAM HEADLIGHTS FAILED TO FUNCTION PROPERLY. THE DEALER (COGGIN BUICK GMC IN JACKSONVILLE, 7245 BLANDING BLVD, JACKSONVILLE, FL 32244, (904) 638-1115) WAS NOTIFIED. THE DEALER DID NOT PROVIDE A SPECIFIC REMEDY TO DIAGNOSE THE VEHICLE OTHER TH... Read more
Incident date: Dec 26, 2017
THE CHECK ENGINE LIGHT CAME UP ON MY 2010 BUICK ENCLAVE CXL APPROXIMATELY 3 MONTHS AGO (SEPTEMBER 2017), HOWEVER, WHEN I WENT TO GET THE CHECK ENGINE LIGHT DIAGNOSED IT TURNED OFF. THIS CAME BACK ON IN OCTOBER 2017, BUT BECAUSE IT HAPPENED LATE AT NIGHT I DECIDED TO GO TO A LOCAL AUTOZONE AND THEY RAN A DIAGNOSTIC AND INFORMED ME THAT IT INDICATED THAT IT WAS THE TIMING CHAIN AND NEEDED TO BE REPL... Read more
Incident date: Dec 1, 2017
THE TIMING CHAINS AND GUIDES USED ON THIS MODEL, AS WELL AS SOME EARLIER MODELS ARE DRASTICALLY UNDERCAPABLE, AND SUBJECT TO STRETCHING AT PREMATURE TIMES. THIS CAN CAUSE A CATASTROPHIC ENGINE FAILURE. WHILE SOME EARLIER MODELS HAVE BEEN SUBJECT TO RECALL, GM HAS NOT STEPPED UP TO THE PLATE AND FIXED THE ISSUE BY REDESIGN. THE ISSUE PERSISTS, AND NEEDS TO BE ADDRESSED. AT PRESENT, MY VEHICLE IS SH... Read more
Incident date: Dec 21, 2017
LOW BEAM HEADLIGHTS FAILURE BOTH AT THE SAME TIME. OCCURRED ON TWO SEPARATE OCCASIONS. FIRST TIME A YEAR OR SO AGO, LOW BEAM RELAY REPLACED BY BEST RECOLLECTION
Incident date: Apr 19, 2006
TRANSFER CASE SHIFT MODULE CONTROL MODULE
Incident date: Apr 19, 2006
TRANSFER CASE SHIFT MODULE CONTROL MODULE
Incident date: Dec 21, 2017
HEADLIGHTS WENT OFF WHILE DRIVING ON INTERSTATE AT NIGHT. ( I MAY HAVE FLASHED MY HIGH BEAMS TO SIGNAL A TRUCK THAT IT WAS SAFE TO CHANGE LANES BEFORE THIS HAPPENED. INTERIOR LIGHTS STILL WORKING WHEN THIS HAPPENED. NOTHING I DID WOULD BRING HEADLIGHTS BACK ON. VERY DANGEROUS PROBLEM!! CAR MILEAGE APPROXIMATELY 62,000. 12/21/2017 DATE.
Incident date: Nov 9, 2017
I HAVE TAKEN MY CAR TO SEVERAL SHOPS IN REGARDS TO MY HEADLIGHT AND NO ONE CAN FIGURE IT OUT. ONE HEADLIGHT IN OUT WHICH ARE MY LOW BEAMS. THE ENTIRE CAR HAS BEEN REWIRED AND STILL DOESN'T WORK. IT POPS ON AND OFF WHEN IT WANTS TO BUT STILL THE LOW BEAM HEADLIGHT DOES NOT WORK.
Incident date: Nov 9, 2017
I HAVE TAKEN MY CAR TO SEVERAL SHOPS IN REGARDS TO MY HEADLIGHT AND NO ONE CAN FIGURE IT OUT. ONE HEADLIGHT IN OUT WHICH ARE MY LOW BEAMS. THE ENTIRE CAR HAS BEEN REWIRED AND STILL DOESN'T WORK. IT POPS ON AND OFF WHEN IT WANTS TO BUT STILL THE LOW BEAM HEADLIGHT DOES NOT WORK.
Incident date: Nov 9, 2017
I HAVE TAKEN MY CAR TO SEVERAL SHOPS IN REGARDS TO MY HEADLIGHT AND NO ONE CAN FIGURE IT OUT. ONE HEADLIGHT IN OUT WHICH ARE MY LOW BEAMS. THE ENTIRE CAR HAS BEEN REWIRED AND STILL DOESN'T WORK. IT POPS ON AND OFF WHEN IT WANTS TO BUT STILL THE LOW BEAM HEADLIGHT DOES NOT WORK.
Incident date: Dec 13, 2017
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT LOST CONTROL AND CRASHED HEAD ON INTO ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT WAS NOT SURE IF THE VEHICLE WAS DESTROYED. A LOCAL DEALER ... Read more
Crash
1 injured
Incident date: Dec 15, 2017
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. AFTER THE VEHICLE WAS PLACED IN PARK, THE CONTACT EXITED THE VEHICLE AND HEARD AN ABNORMAL NOISE. THE VEHICLE ROLLED BACK TOWARDS THE WOODS. THE CONTACT CALLED SOUTHTOWNE CHEVROLET (695 BULLSBORO DR, NEWNAN, GA 30265) AND WAS INFORMED OF A RECALL. THE VEHICLE WAS TOWED TO SOUTHTOWNE CHEVROLET WHERE IT WAS DIAGNOSED THAT THE GEAR SHIFTER NEEDED TO BE REPLA... Read more
Incident date: Oct 1, 2017
I HAVE NO HEAT COMING OUT OF THE PASSENGER SIDE OF THE VENTS. THE BLOWER WORKS BUT THERE IS NO HEAT HAD IT FLUSHED TWICE AND PUT IN A NEW THERMOSTAT NO CHANGE
Incident date: Sep 12, 2017
THE ELECTRICAL SYSTEM ON THE DRIVERS FRONT DOOR IS FAULTY I WENT THROUGH THREE MASTER WINDOW SWITCH'S AND STILL SOMETHING WRONG. THE CRUISE CONTROL HAS FAULT EVEN AFTER SOME SENSORS REPLACED. AND THE DIGITAL ODOMETER DISPLAY QUIT WORKING BUT THE REST OF THE GAUGES STILL WORK THE ODOMETER QUIT SHOWING AFTER 115K. THE DRIVER SIDE ELECTRICAL QUIT WORKING ONE DAY WHILE DRIVING ON THE HIGHWAY, THE N... Read more
Incident date: Sep 12, 2017
THE ELECTRICAL SYSTEM ON THE DRIVERS FRONT DOOR IS FAULTY I WENT THROUGH THREE MASTER WINDOW SWITCH'S AND STILL SOMETHING WRONG. THE CRUISE CONTROL HAS FAULT EVEN AFTER SOME SENSORS REPLACED. AND THE DIGITAL ODOMETER DISPLAY QUIT WORKING BUT THE REST OF THE GAUGES STILL WORK THE ODOMETER QUIT SHOWING AFTER 115K. THE DRIVER SIDE ELECTRICAL QUIT WORKING ONE DAY WHILE DRIVING ON THE HIGHWAY, THE N... Read more
Incident date: Dec 16, 2017
CAR STALLED OUT TWICE, LOST POWER STEERING. I WAS BACKING OUT OF A PARKING LOT SPACE; RESTARTED AND THEN STALLED WHILE PULLING ONTO STREET. FEAR IS IT STALLING IN TRAFFIC AND GETTING REAR-ENDED. I TOOK TO GARNER BUICK WHERE HAD PURCHASED NEW. WHEN CAR WAS RELATIVELY NEW AND STILL ON WARRANTY HAD HAD SIMILAR ISSUE, BUT DEALER NEVER FOUND PROBLEM. NOW OCCURS AGAIN. THEY FOUND TWO SENSORS THAT FAILED... Read more
Incident date: Dec 16, 2017
CAR STALLED OUT TWICE, LOST POWER STEERING. I WAS BACKING OUT OF A PARKING LOT SPACE; RESTARTED AND THEN STALLED WHILE PULLING ONTO STREET. FEAR IS IT STALLING IN TRAFFIC AND GETTING REAR-ENDED. I TOOK TO GARNER BUICK WHERE HAD PURCHASED NEW. WHEN CAR WAS RELATIVELY NEW AND STILL ON WARRANTY HAD HAD SIMILAR ISSUE, BUT DEALER NEVER FOUND PROBLEM. NOW OCCURS AGAIN. THEY FOUND TWO SENSORS THAT FAILED... Read more
Incident date: Dec 16, 2017
CAR STALLED OUT TWICE, LOST POWER STEERING. I WAS BACKING OUT OF A PARKING LOT SPACE; RESTARTED AND THEN STALLED WHILE PULLING ONTO STREET. FEAR IS IT STALLING IN TRAFFIC AND GETTING REAR-ENDED. I TOOK TO GARNER BUICK WHERE HAD PURCHASED NEW. WHEN CAR WAS RELATIVELY NEW AND STILL ON WARRANTY HAD HAD SIMILAR ISSUE, BUT DEALER NEVER FOUND PROBLEM. NOW OCCURS AGAIN. THEY FOUND TWO SENSORS THAT FAILED... Read more
Incident date: Jul 1, 2017
AIRBAG IS WORN OUT. HORN QUIT WORKING. THERE IS STILL NO RECALL ON THIS. MORE FAULTY DESIGN. THERE IS NO EXCUSE TO HAVE A DESIGN WHERE THE HORN WON'T WORK.
Incident date: Nov 28, 2017
I PREVIOUSLY REPORTED AN ISSUE IN 2016 WITH ENGINE FAILURE DUE TO TIMING CHAIN FAILURE WHERE I WAS DRIVING DOWN THE HIGHWAY IN HEAVY TRAFFIC AND IMMEDIATELY THERE WAS ENGINE FAILURE, LOSS OF POWER AND WAS PUT IN A VERY UNSAFE POSITION. AFTER I COASTED MY CAR, WITH 4 WAYS ON, TO THE SIDE OF THE ROAD I CALLED A TOW TRUCK WHICH TOWED ME TO THE NEAREST GM DEALER WHICH WAS VICTORY CHEVY IN MILAN MICHIG... Read more
Incident date: Sep 1, 2017
TL* THE CONTACT OWNS A 2012 BUICK VERANO. WHILE INSPECTING THE VEHICLE, IT WAS DISCOVERED THAT THE ENGINE OIL WAS VERY LOW. THE CONTACT INDICATED THAT THE OIL WAS LAST CHANGED IN OCTOBER OF 2017. THERE WAS NO WARNING MESSAGE DISPLAYED INDICATING THAT THE OIL WAS LOW. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER (AXELROD BUI... Read more
Incident date: Dec 11, 2017
TRANSMISSION FAILURE AT 27,125 MILES. WHILE AT A STOP SIGN AT A BUSY INTERSECTION, WENT TO PROCEED AND HAD NO POWER TO MOVE. ENGINE WAS RUNNING FINE. GOT VEHICLE TO A DEALERSHIP AND THEY FOUND 3-5 REVERSE SNAP RING GROOVE HAD SHEARED OFF AND METAL WENT THROUGHOUT THE TRANSMISSION. DEALERSHIP INFORMED ME THEY HAD FOUR SIMILAR ISSUES IN THE PAST COUPLE OF MONTHS.
Incident date: Dec 14, 2017
I"VE HAD PROBLEM AFTER PROBLEM IN THIS BUICK SINCE 2103. I HAVE TAKEN IT TO LYNCH DEALER SHIP AND COMPLAINING ABOUT SAME NOISE NO RESOLUTION AS OF YET. I'VE FIXED FUEL GAUGE, BOTH TIE RODS, SWAG BAR, WHEEL BEARING, BRAKES, ROTOR BLOWER, ON AND ON SPENT ALREADY $ 7,000 TO FIX IT. . NOW THE MECHANIC SAYS "OH", MAYBE ITS THE DIFFERENTIAL WHICH WILL COST $3200. BUT MAYBE! FOR THOSE WANTING TO GET ... Read more
Incident date: Dec 9, 2017
AT SLOW SPEED JUST STARTING AWAY FROM TRAFFIC LIGHT IN BROWNSVILLE TX, THE SUNROOF EXPLODED. GM SAYS NOT WARRANTY ISSUE
Incident date: Nov 13, 2017
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A CLUNKING NOISE IN THE STEERING WHEEL WHEN IT WAS TURNED LEFT OR RIGHT. IN ADDITION, THE ABS INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE BRAKES WERE REPLACED SEVERAL TIMES AND, WHEN MAKING A RIGHT TURN, THE BRAKES SQUEALED. KEMPTHORN MAZDA IN CANTON, OHIO WAS MADE AWARE OF THE FAILURES, BUT THE VEHICLE WAS ... Read more
Incident date: Nov 13, 2017
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING VARIOUS SPEEDS, THERE WAS A CLUNKING NOISE IN THE STEERING WHEEL WHEN IT WAS TURNED LEFT OR RIGHT. IN ADDITION, THE ABS INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE BRAKES WERE REPLACED SEVERAL TIMES AND, WHEN MAKING A RIGHT TURN, THE BRAKES SQUEALED. KEMPTHORN MAZDA IN CANTON, OHIO WAS MADE AWARE OF THE FAILURES, BUT THE VEHICLE WAS ... Read more
Incident date: Dec 8, 2017
THE MORNING OF DEC 8 I WAS PULLING INTO MY JOB PARKING LOT AND THE ENGINE SHUT OFF 3 TIMES. AFTER WORK ON THE WAY HOME I NOTED A ROUGH IDLE. I PULLED INTO A GAS STATION AND IT SHUT OFF AGAIN. I WAS ABOUT 100 YARDS FROM MY GM DEALERSHIP SO I PARKED IT THERE FOR SERVICE/REPAIR THE NEXT DAY. I WAS CALLED ON THE 10TH AND WAS TOLD IT WAS THE TIMING CHAIN AND THIS REPAIR WOULD COST APPROX. $2200. I WAS ... Read more