Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Dec 6, 2017
WHILE CAR WAS UNATTENDED AT NIGHT AND PARKED IN THE DRIVEWAY, A FIRE STARTED, APPARENTLY UNDER THE DRIVERS SEAT. THE FIRE BURNED THROUGH THE SEAT AND INTO THE DRIVER SIDE DOOR, STARTING AT THE BOTTOM AND CONTINUING UP TO THE WINDOW OPENING. THE DRIVERS DOOR WOULD NOT OPEN THE NEXT DAY AND ALL THE WINDOWS WERE COMPLETELY SMOKED OVER SO THE INTERIOR WAS NOT VISIBLE. WE ENTERED THE VEHICLE THROUGH TH... Read more
Fire
Incident date: Dec 6, 2017
WHILE CAR WAS UNATTENDED AT NIGHT AND PARKED IN THE DRIVEWAY, A FIRE STARTED, APPARENTLY UNDER THE DRIVERS SEAT. THE FIRE BURNED THROUGH THE SEAT AND INTO THE DRIVER SIDE DOOR, STARTING AT THE BOTTOM AND CONTINUING UP TO THE WINDOW OPENING. THE DRIVERS DOOR WOULD NOT OPEN THE NEXT DAY AND ALL THE WINDOWS WERE COMPLETELY SMOKED OVER SO THE INTERIOR WAS NOT VISIBLE. WE ENTERED THE VEHICLE THROUGH TH... Read more
Fire
Incident date: Dec 6, 2017
WHILE CAR WAS UNATTENDED AT NIGHT AND PARKED IN THE DRIVEWAY, A FIRE STARTED, APPARENTLY UNDER THE DRIVERS SEAT. THE FIRE BURNED THROUGH THE SEAT AND INTO THE DRIVER SIDE DOOR, STARTING AT THE BOTTOM AND CONTINUING UP TO THE WINDOW OPENING. THE DRIVERS DOOR WOULD NOT OPEN THE NEXT DAY AND ALL THE WINDOWS WERE COMPLETELY SMOKED OVER SO THE INTERIOR WAS NOT VISIBLE. WE ENTERED THE VEHICLE THROUGH TH... Read more
Fire
Incident date: Jan 22, 2018
ON 1997-2004 "W PLATFORM" GM AUTOS, INCLUDING MY REGAL, THE ABS SENSOR DESIGN IS FLAWED IN THAT IT'S WIRING IS LOCATED IN AN EXPOSED LOCATION AT THE INSIDE BOTTOM OF THE WHEEL HUB THAT ANY ROAD DITRITUS CAN IMPACT, CAUSING THE TRACK SYSTEM OFF DASH LIGHT TO COME ON AND ABS BRAKING TO FAIL. I AM NOW ON MY 6TH REPLACEMENT INCIDENT SINCE 2006, WHEN IT HAPPENED THE 1ST TIME. (2 EACH ON THE FRONT WHE... Read more
Incident date: Jun 1, 2017
REAR BRAKES GROAN FOR FIRST FEW APPLICATIONS IN WET AND DAMP WEATHER. DEALER APPLIED A GM TSB BUT PROBLEM STILL REMAINS. GM SAYS NOTHING MORE CAN BE DONE.
Incident date: Dec 21, 2017
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 45 MPH, THE SUN ROOF EXPLODED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO BENTLEY BUICK GMC (2120 DRAKE AVE SW, HUNTSVILLE, AL 35805) WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 24,850. *TT *TR
Incident date: Jan 21, 2018
WHEN DRIVING MY CAR ON DECLINING GRADES THE "TRACTION CONTROL" LIGHT WILL APPEAR AND THE CAR'S FRONT BRAKES WILL AUTOMATICALLY SLOW THE VEHICLE DOWN. THIS HAPPENED ON 1/21/2018 MOST RECENTLY AND ALMOST CAUSED AN ACCIDENT AS THE PERSON BEHIND ME WASN'T READY FOR MY CAR TO COME TO A COMPLETE STOP.
Incident date: Jan 21, 2018
WHEN DRIVING MY CAR ON DECLINING GRADES THE "TRACTION CONTROL" LIGHT WILL APPEAR AND THE CAR'S FRONT BRAKES WILL AUTOMATICALLY SLOW THE VEHICLE DOWN. THIS HAPPENED ON 1/21/2018 MOST RECENTLY AND ALMOST CAUSED AN ACCIDENT AS THE PERSON BEHIND ME WASN'T READY FOR MY CAR TO COME TO A COMPLETE STOP.
Incident date: Jun 29, 2014
TL* THE CONTACT OWNS A 2014 BUICK VERANO EQUIPPED WITH CONTINENTAL CONTACT TIRES, SIZE: P235/45R/1894H (NA). THE CONTACT OBSERVED THAT ALL FOUR TIRES WERE RUNNING LOW ON AIR. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FRONT DRIVER'S SIDE TIRE WAS REPLACED, BUT THE FAILURE RECURRED. THE LOCAL DEALER (JEFF WYLER... Read more
Incident date: Jan 17, 2018
HIT BLACK ICE ON 2 LANE HIGHWAY, RATE OF SPEED ABOUT 40 MPH. CAR IMPACTED CONCRETE BARRIERS CAUSING THE FRONT END TO BE DEMOLISHED AS WELL AS BOTH FRONT TIRES TO BE TURNED UPWARD. FRONT AND SIDE AIRBAGS DID NOT DEPLOY. THIS CAR IS NOT ON A RECALL LIST BUT PERHAPS THERE ARE MORE OWNERS OUT THERE WHO HAVE HAD THE SAME ISSUE WITH 2012 BUICK VERANO. I AM FAR FROM AN EXPERT BUT I ASSUME DUE TO DAMAGE O... Read more
Crash
1 injured
Incident date: Dec 15, 2017
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. WHILE THE POWER LIFTGATE WAS REACHING ITS FULL POSITION, IT INDEPENDENTLY SLAMMED SHUT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RK CHEVROLET (502 N DELSEA DR, VINELAND, NJ 08360, (856) 696-8400) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC STRUTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V415000 (ST... Read more
Incident date: Dec 15, 2017
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. WHILE THE POWER LIFTGATE WAS REACHING ITS FULL POSITION, IT INDEPENDENTLY SLAMMED SHUT WITHOUT WARNING. THE VEHICLE WAS TAKEN TO RK CHEVROLET (502 N DELSEA DR, VINELAND, NJ 08360, (856) 696-8400) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC STRUTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V415000 (ST... Read more
Incident date: Jan 12, 2017
MY WIFE WENT TO LOCAL STORE AND PARKED THE CAR. WHEN BACKING OUT OF PARKING SPOT, SHE WAS UNABLE TO TURN STEERING WHEEL !!!!. IT HAPPENED ON 12JAN2017 WITH ONLY 18,824 TOTAL MILES. CAR HAD TO BE LOADED AND HAULED TO LOCAL DEALER DUE TO STEERING FAILURE. AND THE CAUSE WAS, I QUOTE OR COPY FROM DEALER WORK ORDER INSPECTED AND FOUND BELT HANGING LOOSE ON ENGINE. FOUND IDLER PULLEY BOLT BROKEN AN... Read more
BUICK
RENDEZVOUS
(2005) - FUEL/PROPULSION SYSTEM
Jan 20, 2018
Incident date: Jan 20, 2018
GAS SMELL IN CAR INTERIOR, BOTH WHEN STATIONARY AND WHEN IN MOTION. NOTICED A RUSTED FUEL LINE, APPROXIMATE LOCATION UNDER DRIVERS SEAT.
Incident date: Sep 30, 2017
2010 BUICK ENCLAVE. CONSUMER WRITES IN REGARDS TO FAILING LIFT GATE. CONSUMER IS SEEKING REIMBURSEMENT FOR REPAIRS. *LD THE CONSUMER STATED AT THE TIME OF THE RECALL THE DEALERSHIP REFUSED TO REPAIR THE VEHICLE DUE TO IT NOT EXPERIENCING THE FAILURE. THE VEHICLE WAS REPAIRED. *JS
Incident date: Dec 24, 2017
MY HEAD LIGHTS LOOKED MELTED LOW BEAM LIGHTS KEPT BLOWING OUT REPLACED LIGHT BULBS. YOU REPLACED THE MODULE ON RECALL LOW BEAM KEEP BLOWING OUT. REPLACED THE WHOLE CASING BOTH SIDES. THE LOW BEAM LIGHTS (BOTH) ARE OUT AGAIN. CAN'T DRIVE AT NIGHT. THIS I REPORTED BEFORE YOU REPLACED THE MODULE ON RECALL. WHILE DRIVING SUN GOES DOWN I WILL NOTICE NO LIGHTS, RIGHT WENT OUT FIRST NOW LEFT
Incident date: Jan 19, 2018
ON STARTUP THE INTAKE MANIFOLD EXPLODED BREAKING THE FUEL SUPPLY LINE AND CATCHING THE ENGINE ON FIRE
Fire
Incident date: Jan 17, 2018
GENERATOR CONTROL MODULE POWERTRAIN CONTROL MODULE
Incident date: Jan 17, 2018
GENERATOR CONTROL MODULE POWERTRAIN CONTROL MODULE
Incident date: Oct 31, 2017
THE FUEL MILEAGE READER IS NOT WORKING PROPERLY...SOMETIMES WHEN I GET GAS IT REGISTERS MORE MILEAGE THAN IT SHOULD. ...SUCH AS IT MAY BE ON EMPTY AND THE AMOUNT OF FUEL THAT I PUT IN IT SHOULD REGISTER THAT I WOULD GET 115 MILES OFF IT....BUT IT WILL REGISTER THAT I SHOULD GET 150 MILES. SOMETIMES IT REGISTERS RIGHT AND I CAN DRIVE ONLY 10 MILES AND THE NUMBER OF MILES THAT I CAN TRAVEL WILL D... Read more
Incident date: Oct 31, 2017
THE FUEL MILEAGE READER IS NOT WORKING PROPERLY...SOMETIMES WHEN I GET GAS IT REGISTERS MORE MILEAGE THAN IT SHOULD. ...SUCH AS IT MAY BE ON EMPTY AND THE AMOUNT OF FUEL THAT I PUT IN IT SHOULD REGISTER THAT I WOULD GET 115 MILES OFF IT....BUT IT WILL REGISTER THAT I SHOULD GET 150 MILES. SOMETIMES IT REGISTERS RIGHT AND I CAN DRIVE ONLY 10 MILES AND THE NUMBER OF MILES THAT I CAN TRAVEL WILL D... Read more
Incident date: Nov 15, 2017
TL* THE CONTACT OWNS A 2013 BUICK ENCLAVE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY JERKED AND THE SPEED REDUCED TO 20 MPH. THE CHECK ENGINE AND STABILITY TRAC MALFUNCTION WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE ENGINE, AND THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER (ALEXANDER BUICK... Read more
Incident date: Nov 15, 2017
TL* THE CONTACT OWNS A 2013 BUICK ENCLAVE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY JERKED AND THE SPEED REDUCED TO 20 MPH. THE CHECK ENGINE AND STABILITY TRAC MALFUNCTION WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE ENGINE, AND THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER (ALEXANDER BUICK... Read more
Incident date: Nov 15, 2017
TL* THE CONTACT OWNS A 2013 BUICK ENCLAVE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY JERKED AND THE SPEED REDUCED TO 20 MPH. THE CHECK ENGINE AND STABILITY TRAC MALFUNCTION WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE ENGINE, AND THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER (ALEXANDER BUICK... Read more
Incident date: Jan 9, 2018
AFTER A HORRABLE RAIN, I CAME TO MY CAR, AND FOUND THE FRONT PASSENGER SIDE WAS FLOODED.I FOLLOWED THE WATER LEAK AND FOUND IT WAS THE SUNROOF, TOOK THE CAR TO BUICK DEALERSHIP, AND FOUND THE DRAIN TUBE WAS CLOGGED, MY WARRENTY DID NOT COVER IT SO I HAD TO PAY $178.00 FOR THE REPAIR. I THEN LOOKED IT UP AND FOUND THERE IS A KNOWN NHTSA ITEM NUMBER ON THE CAR, IT IS 10026482. AFTER LOOKING INTO TH... Read more
Incident date: Jan 9, 2018
AFTER A HORRABLE RAIN, I CAME TO MY CAR, AND FOUND THE FRONT PASSENGER SIDE WAS FLOODED.I FOLLOWED THE WATER LEAK AND FOUND IT WAS THE SUNROOF, TOOK THE CAR TO BUICK DEALERSHIP, AND FOUND THE DRAIN TUBE WAS CLOGGED, MY WARRENTY DID NOT COVER IT SO I HAD TO PAY $178.00 FOR THE REPAIR. I THEN LOOKED IT UP AND FOUND THERE IS A KNOWN NHTSA ITEM NUMBER ON THE CAR, IT IS 10026482. AFTER LOOKING INTO TH... Read more
Incident date: Apr 20, 2017
ON SEPTEMBER 1, 2016, I LEASED A NEW 2016 BUICK ENVISION, SOLELY TO GET UPDATED SAFETY TECHNOLOGY THAT WAS NOT ON MY 6-YEAR OLD BUICK REGAL. I HAD SEEN THE ENVISION AT CAR SHOWS, HAD PICKED UP SALES LITERATURE THERE AND AT LOCAL DEALERSHIP, PLUS RECEIVED ONLINE INFORMATION. THIS VEHICLE WAS ADVERTISED AS HAVING FRONT END COLLISION ALERT WITH AUTOMATIC BRAKING. IN APRIL 2017, I RECEIVED A LETTER ... Read more
Incident date: Aug 16, 2017
TL* THE CONTACT OWNS A 2017 BUICK LACROSSE. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS IDLING THIRTY SECONDS TO A MINUTE WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE REVVED AND INDEPENDENTLY ACCELERATED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COOPER CHEVROLET BUICK (1300 S QUINTARD AVE, ANNISTON, AL 36201, (256) 405-4155) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND... Read more
Incident date: Aug 29, 2014
UNEXPLAINED ENGINE STALLING; ROUGH IDLE AND NOISE ON START. VEHICLE SPUTTERS
Incident date: Dec 31, 2015
ENGINE NOISE AT START-UP AND IDLE; EXCESSIVE OIL CONSUMPTION
Incident date: May 29, 2015
VEHICLE RUNNING ROUGH AND STALLING; 2ND REPLACEMENT OF TIMING CHAIN, FUEL PUMP TENSIONER/BELT
Incident date: Oct 3, 2016
VEHICLE STILL STALLING; REPLACED BELT AND TENSIONER 3RD TIME SINCE AUG 2014
Incident date: Jul 1, 2017
FUEL INDICATOR IS ALL OVER THE PLACE. DROP TO ZERO AND TO HALF AND FULL AND BACK TO ZERO.
Incident date: Mar 18, 2017
INSIDE WE WENT TO DISCUSS TERMS. SALESMAN " THIS VEHICLE IS A CBG/CPO, 2 WARRANTIES, IT'S LIKE BUYING A NEW CAR!" HE INSISTED YOU WON'T BE ABLE TO FIND A LACROSSE TOURING, AND WITH THESE WARRANTIES WE GUARANTEE THIS VEHICLE.ONE OWNER,NO ACCIDENTS. FINANCE MANAGER WASN'T PROFESSIONAL! MY CAR WASN'T DETAILED, & HAD SOME MINOR CHIP'S! SALESMAN SAID, BRING IT BACK. SUNDAY 3/19/2017, I'M READING OVER ... Read more
Incident date: Mar 18, 2017
INSIDE WE WENT TO DISCUSS TERMS. SALESMAN " THIS VEHICLE IS A CBG/CPO, 2 WARRANTIES, IT'S LIKE BUYING A NEW CAR!" HE INSISTED YOU WON'T BE ABLE TO FIND A LACROSSE TOURING, AND WITH THESE WARRANTIES WE GUARANTEE THIS VEHICLE.ONE OWNER,NO ACCIDENTS. FINANCE MANAGER WASN'T PROFESSIONAL! MY CAR WASN'T DETAILED, & HAD SOME MINOR CHIP'S! SALESMAN SAID, BRING IT BACK. SUNDAY 3/19/2017, I'M READING OVER ... Read more
Incident date: Mar 18, 2017
INSIDE WE WENT TO DISCUSS TERMS. SALESMAN " THIS VEHICLE IS A CBG/CPO, 2 WARRANTIES, IT'S LIKE BUYING A NEW CAR!" HE INSISTED YOU WON'T BE ABLE TO FIND A LACROSSE TOURING, AND WITH THESE WARRANTIES WE GUARANTEE THIS VEHICLE.ONE OWNER,NO ACCIDENTS. FINANCE MANAGER WASN'T PROFESSIONAL! MY CAR WASN'T DETAILED, & HAD SOME MINOR CHIP'S! SALESMAN SAID, BRING IT BACK. SUNDAY 3/19/2017, I'M READING OVER ... Read more
Incident date: Jan 2, 2018
THIS 2008 BUICK ENCLAVE VEHICLE WITH THIS VIN# HAS HAD PROBABLY A HUNDRED OR MORE INSTANCES OVER THE PAST YEAR OF THE BACK HATCH DOOR LIFTING TO ABOUT 2/3 OF THE WAY UP, THEN SUDDENLY FOR NO REASON IT CLOSES AUTOMATICALLY BY ITSELF. THE CLOSE BUTTON WAS NEVER PUSHED. THE MOST RECENT DATE THIS HAPPENED WAS BELOW. PERSONS HAVE HAD TO DUCK OUT OF THE WAY TO AVOID BEING HIT, BUT IT ACTUALLY HAS HIT A ... Read more
15 injured
Incident date: Dec 4, 2017
WE PURCHASE A EASSIST 2012 BUICK LACROSSE IN FEB.2017 WITH 46845 MILES.WE RECENTLY STARTED HAVING SEVERAL ISSUE EITHER WHEN IN SLOW MOTION BACKING UP OUT OF A PARKING SPACE OR TURNING ON A CITY STREET WITH THE CAR DOING A HARD JERK, SURGING FORWARD THEN LOOSING COMPLETE POWER! , NOT BEING ABLE TO SEE IN THE DARK AS ALL THE LIGHT SHUT OFF, CAN'T STEER THE CAR WITH NO POWER STEERING, ALL THE WHILE ... Read more
Incident date: Jan 12, 2018
THE BRIGHT /DIM HEADLIGHT CONTROLLER HITS THE BACK OF THE STEERING WHEEL IF THE STEERING WHEEL IS IN A POSITION DURING A RIGHT DIRECTION CURVE IN THE ROAD. THIS HAS CAUSED THE SWITCH TO CATCH IN BETWEEN SETTINGS AND THE HEADLIGHTS TURN OFF. AN EXAMPLE OF THAT USE WOULD BE GOING AROUND A CURVE AND NEED TO TURN BRIGHT LIGHTS OFF DUE TO ONCOMING TRAFFIC. TO GET THE HEADLIGHTS BACK ON, THE BRIGHT / DI... Read more
Incident date: Jan 1, 2018
THE HEADLIGHTS ON THIS VEHICLE ARE MOSTLY INADEQUATE. THEY FAIL TO PROVIDE DECENT LIGHTING BEYOND A SHORT DISTANCE IN FRONT OF THE VEHICLE. THE FOG LIGHTS IMPROVE THE SITUATION, BUT WHEN USING HIGH BEAMS YOU'D HAVE BETTER LUCK SEEING AHEAD BY PUTTING A FLASHLIGHT OUT THE WINDOW. MY 2017 ENCORE WITH THE PAN REFLECTIVE HALOGEN LIGHTS ARE MUCH MORE EFFECTIVE THAN THESE MORE EXPENSIVE "TERMINATOR" ... Read more
Incident date: Jan 1, 2018
THE INTERIOR LIGHTING FOR THE DASH/RADIO/BACKUP CAMERA/NAV SCREEN ARE ALL DIMMED PREMATURELY IN THE EVENING. YOU'LL ENTER A SHADY AREA AND WHILE STILL VERY BRIGHT OUTSIDE, THE SCREEN DIMS AND ALL OF THE DASH LIGHTS DIM TO THE POINT OF BEING UNUSABLE - ALMOST NON-EXISTENT. SAFETY ISSUE ON BACKUP CAMERA, OR IF TRYING TO VIEW NAV SCREEN AND NEXT TURNS, YOU ARE DRIVING BLIND BECAUSE THE SCREEN IS TO... Read more
Incident date: Jan 1, 2018
THERE IS A PROBLEM WITH THE EXHAUST SYSTEM OR MAYBE NOT, WITH A HORRENDOUS GROANING RATTLE THAT OCCURS WITHIN SPECIFIC PARAMETERS. AT ABOUT 45-50MPH, IF CRUISING WITH ALMOST NO ACCELERATION, WHEN YOU DO ACCELERATE, YOU GET AN AWFUL RATTLE THAT SOUNDS AS THOUGH IT IS COMING FROM THE EXHAUST SYSTEM. IT IS STARTLING AND IN OF ITSELF DOESN'T SEEM TO BE A SAFETY ITEM EXCEPT IT STARTLES YOU. DEALE... Read more
Incident date: Oct 16, 2017
EXCESSIVE OIL CONSUMPTION, PISTON AND PISTON RINGS. BURNING 3-4 QUARTS OF OIL EVERY 2000 OR LESS MILES. AFTER CHECKING I FIND OUT THIS IS NOT COVERED UNDER WARRANTY BECAUSE IT WAS NOT MAKE AT A SPECIFIC PLANT. I HAVE APPROXIMATELY 95,550 MILES. I THOUGHT BUICKS WERE GOOD CARS AND STOOD BEHIND THEIR PRODUCT. THIS IS QUIET EXPENSIVE, CAN YOU HELP? THE OIL LIGHT DOESN'T EVEN COME ON WHEN IT GOT THAT ... Read more
Incident date: Jan 5, 2018
BOUGHT MY CAR FROM A REPUTABLE DEALER. THE CAR WAS A FUN TOY FOR ME TO DRIVE. MY 2011 REGAL APPARENTLY HAD HAS A TRANSMISSION PROBLEM. THE SHOP SAYS NEEDS A NEW TRANSMISSION BECAUSE EVERYTHING IS SEALED AND CAN'T BE SERVICED. ANYWAY MULTIPLE TIMES I'M ON THE ROAD AND IN TOWN AND THE CAR DRIVES OKAY, BUT AS SOON AS MERGE ONTO THE HIGH WAY THE CAR STALLS. HERES WHA... Read more
Incident date: Jan 5, 2018
BOUGHT MY CAR FROM A REPUTABLE DEALER. THE CAR WAS A FUN TOY FOR ME TO DRIVE. MY 2011 REGAL APPARENTLY HAD HAS A TRANSMISSION PROBLEM. THE SHOP SAYS NEEDS A NEW TRANSMISSION BECAUSE EVERYTHING IS SEALED AND CAN'T BE SERVICED. ANYWAY MULTIPLE TIMES I'M ON THE ROAD AND IN TOWN AND THE CAR DRIVES OKAY, BUT AS SOON AS MERGE ONTO THE HIGH WAY THE CAR STALLS. HERES WHA... Read more
Incident date: Jan 3, 2018
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE STALLED. WINEGARDNER BUICK GMC (15113 CRAIN HWY, BRANDYWINE, MD) DIAGNOSED THAT THE FUEL PUMP CIRCUIT FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 143,000.
Incident date: Jan 3, 2018
TL* THE CONTACT OWNS A 2008 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE STALLED. WINEGARDNER BUICK GMC (15113 CRAIN HWY, BRANDYWINE, MD) DIAGNOSED THAT THE FUEL PUMP CIRCUIT FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 143,000.
Incident date: Dec 27, 2017
TL* THE CONTACT OWNS A 2013 BUICK LACROSSE. WHILE DRIVING 30 MPH, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE POWER STEERING FAILED. THE CONTACT STATED THAT THE VEHICLE BECAME VERY DIFFICULT TO OPERATE. THE VEHICLE WAS TAKEN TO WRIGHT BUICK GMC (1703 S 1ST ST, LUFKIN, TX 75901, (936) 465-9023) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING MOTOR NEEDED TO BE REPLACED. THE V... Read more
Incident date: Nov 11, 2017
THE LOWEST PART OF THE FRONT DRIVER OR PASSENGER DOORS COME TO A VERY SHARP POINT AT THE REAR OF THE DOOR. ON NOV. 11,2017 IN A COSTCO PARKING LOT A GUST OF WIND BLEW THE DOOR CLOSED ON MY LEG CAUSING A DEEP WOUND FROM THE SHARP PENETRATING EDGE OF THE DOOR. COSTCO EMPLOYEES PERFORMED EMERGENCY MEDICAL HELP TO STOP THE MASSIVE BLEEDING. AS OF THIS DATE THE WOUND IS STILL BEING TREATED. (HOSPI... Read more