Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Mar 20, 2018
THE CAR SHUT DOWN AND WILL TURN OVER BUT WON'T START AGAIN THE RELAY FOR THE FUEL PUMP IS MELTED AND THERE IS NO VOLTAGE GOING TO THE FUEL PUMP FUSE IN THE FUEL BOX UNDER THE BACK SEAT OF THE VEHICLE THIS SHOULD BE A RECALL DUE TO A FIRE COULD START OR THE VEHICLE COULD SHUT DOWN AT ANY MOMENT AND CAUSING A ACCIDENT AND OR DEATH
Incident date: Mar 20, 2018
THE CAR SHUT DOWN AND WILL TURN OVER BUT WON'T START AGAIN THE RELAY FOR THE FUEL PUMP IS MELTED AND THERE IS NO VOLTAGE GOING TO THE FUEL PUMP FUSE IN THE FUEL BOX UNDER THE BACK SEAT OF THE VEHICLE THIS SHOULD BE A RECALL DUE TO A FIRE COULD START OR THE VEHICLE COULD SHUT DOWN AT ANY MOMENT AND CAUSING A ACCIDENT AND OR DEATH
Incident date: Mar 21, 2018
ON 3/21/18 I WAS PULLING OUT OF A GAS STATION TO HEAD TO WORK. MY TRACTION CONTROL LIGHT LIT UP AS WELL AS MY ENGINE LIGHT. WARNINGS WENT ACROSS MY DASH STATING "TRACTION CONTROL OFF" "SERVICE STABILITRACK" "ENGINE POWER REDUCED" I COULDN'T GO OVER 40MPH. I MADE IT BACK TO WORK. AFTER WORK ONLY THE ENGINE LIGHT WAS ON. THE NEXT DAY I DROVE IT AND BY THE AFTERNOON THE ENGINE LIGHT HAD GONE OFF. THI... Read more
Incident date: Mar 21, 2018
ON 3/21/18 I WAS PULLING OUT OF A GAS STATION TO HEAD TO WORK. MY TRACTION CONTROL LIGHT LIT UP AS WELL AS MY ENGINE LIGHT. WARNINGS WENT ACROSS MY DASH STATING "TRACTION CONTROL OFF" "SERVICE STABILITRACK" "ENGINE POWER REDUCED" I COULDN'T GO OVER 40MPH. I MADE IT BACK TO WORK. AFTER WORK ONLY THE ENGINE LIGHT WAS ON. THE NEXT DAY I DROVE IT AND BY THE AFTERNOON THE ENGINE LIGHT HAD GONE OFF. THI... Read more
Incident date: Mar 21, 2018
ON 3/21/18 I WAS PULLING OUT OF A GAS STATION TO HEAD TO WORK. MY TRACTION CONTROL LIGHT LIT UP AS WELL AS MY ENGINE LIGHT. WARNINGS WENT ACROSS MY DASH STATING "TRACTION CONTROL OFF" "SERVICE STABILITRACK" "ENGINE POWER REDUCED" I COULDN'T GO OVER 40MPH. I MADE IT BACK TO WORK. AFTER WORK ONLY THE ENGINE LIGHT WAS ON. THE NEXT DAY I DROVE IT AND BY THE AFTERNOON THE ENGINE LIGHT HAD GONE OFF. THI... Read more
BUICK
RENDEZVOUS
(2002) - ELECTRICAL SYSTEM
Mar 22, 2018
Incident date: Oct 20, 2017
MY VEHICLE DID NOT HAVE HEAT. I WAS NOT ABLE TO DETERMINE IF IT WAS BLOWING COLD AIR OR NOT BLOWING AT ALL. BEFORE I HAD A CHANCE TO ADDRESS THE HEATING ISSUE, THE VEHICLE RAN HOT AND CONTINUED TO RUN HOT UNTIL A MECHANIC REPLACED THE THERMOSTAT AND THE COOLANT AND CU AT 2/3 SLIT IN THE RUBBER UNDER THE HOOD. IT CAME TO MY ATTENTION THAT THE VEHICLE HAD OVERHEATING PROBLEMS BEFORE IT WAS SOLD TO M... Read more
BUICK
RENDEZVOUS
(2002) - UNKNOWN OR OTHER
Mar 22, 2018
Incident date: Oct 20, 2017
MY VEHICLE DID NOT HAVE HEAT. I WAS NOT ABLE TO DETERMINE IF IT WAS BLOWING COLD AIR OR NOT BLOWING AT ALL. BEFORE I HAD A CHANCE TO ADDRESS THE HEATING ISSUE, THE VEHICLE RAN HOT AND CONTINUED TO RUN HOT UNTIL A MECHANIC REPLACED THE THERMOSTAT AND THE COOLANT AND CU AT 2/3 SLIT IN THE RUBBER UNDER THE HOOD. IT CAME TO MY ATTENTION THAT THE VEHICLE HAD OVERHEATING PROBLEMS BEFORE IT WAS SOLD TO M... Read more
Incident date: Feb 28, 2018
THE SHIFT CHANGER HAS A COMPONENT INSIDE THAT CRACKED AND COMPLETELY FELL OFF . NOW INDUCING THE VEHICLE TO HAVE A SAFETY DEFECT DUE TO NOT COMPLETELY GOING INTO PARKING POSITION AND A MESSAGE DISPLAYING SHIFT TO PARK. *TR
Incident date: Feb 28, 2018
THE SHIFT CHANGER HAS A COMPONENT INSIDE THAT CRACKED AND COMPLETELY FELL OFF . NOW INDUCING THE VEHICLE TO HAVE A SAFETY DEFECT DUE TO NOT COMPLETELY GOING INTO PARKING POSITION AND A MESSAGE DISPLAYING SHIFT TO PARK. *TR
Incident date: Apr 1, 2017
EXCESSIVE OIL CONSUMPTION DUE TO DEFECTIVE PISTONS/RINGS. MY OIL BURNS OFF RESULTING IN DIRTY SENSORS, OVERLY DIRTY EXHAUST, A POOR RUNNING ENGINE AND CONSTANTLY HAVING TO ADD OIL. THE OIL ITSELF BECOMES THICK AND BLACK VERY QUICKLY AFTER AN OIL CHANGE. THIS HAS RESULTED IN THOUSANDS OF DOLLARS OF NEEDLESS REPAIRS AND OIL CHANGES BECAUSE THE ROOT PROBLEM WAS NOT WIDELY KNOWN OR ADDRESSED. THE ONLY... Read more
Incident date: Nov 6, 2017
PASSENGER SEAT DOES NOT HEAT PROPERLY
Incident date: Jan 1, 2018
ELECTRONIC BRAKE AND TRACTION CONTROL MODULE COMMUNICATION. LOUD BANGING, AWD LIGHT CAME ON, CODE SHOWED THE ABOUT REASON. (ELECTRONIC BRAKE AND TRACTION CONTROL MODULE COMMUNICATION)
Incident date: Jan 1, 2018
ELECTRONIC BRAKE AND TRACTION CONTROL MODULE COMMUNICATION. LOUD BANGING, AWD LIGHT CAME ON, CODE SHOWED THE ABOUT REASON. (ELECTRONIC BRAKE AND TRACTION CONTROL MODULE COMMUNICATION)
Incident date: Jan 1, 2018
ELECTRONIC BRAKE AND TRACTION CONTROL MODULE COMMUNICATION. LOUD BANGING, AWD LIGHT CAME ON, CODE SHOWED THE ABOUT REASON. (ELECTRONIC BRAKE AND TRACTION CONTROL MODULE COMMUNICATION)
Incident date: Mar 7, 2018
TAMARA RECALL: THE FRONTAL AIRBAGS AND SEATBELT PRETENSIONERS FAILED TO DEPLOY DURING A CRASH TO BOTH THE FRONT AND REAR OF MY VEHICLE. ALL SIDE AIRBAGS DEPLOYED DURING THE CRASH. I WAS STOPPED BEHIND A VEHICLE AT A RED LIGHT WHEN A DRUNKEN DRIVER SLAMMED INTO MY 2016 BUICK ENCORE. MY VEHICLE WAS PROPELLED FORWARD INTO THE CAR IN FRONT OF ME. THE SHOULDER HARNESS OF MY SEATBELT DID NOT LOCK TO RE... Read more
Crash
2 injured
Incident date: Mar 7, 2018
TAMARA RECALL: THE FRONTAL AIRBAGS AND SEATBELT PRETENSIONERS FAILED TO DEPLOY DURING A CRASH TO BOTH THE FRONT AND REAR OF MY VEHICLE. ALL SIDE AIRBAGS DEPLOYED DURING THE CRASH. I WAS STOPPED BEHIND A VEHICLE AT A RED LIGHT WHEN A DRUNKEN DRIVER SLAMMED INTO MY 2016 BUICK ENCORE. MY VEHICLE WAS PROPELLED FORWARD INTO THE CAR IN FRONT OF ME. THE SHOULDER HARNESS OF MY SEATBELT DID NOT LOCK TO RE... Read more
Crash
2 injured
Incident date: Mar 15, 2018
I NO LONGER OWN THIS VEHICLE AND I KEEP GETTING NOTICES FOR A RECALL. HOW DO I MAKE THIS STOP?
Incident date: Mar 15, 2018
AIR BAG SENSOR DEFECTIVE. WHEN PASSENGER SITS IN SEAT THE SENSOR INDICATOR READS OFF. TOOK IT TO DEALER TODAY 3/15/2018 AND THEY SAID IT NEEDS A NEW SENSOR. WHEN THEY TESTED IT WITH A 280 LB. MECHANIC IN PASSENGER SEAT SENSOR SAID A CHILD WAS IN SEAT AND IT WAS ON THE OFF POSITION. THE AIR BAG SENSOR HAD A RECALL PREVIOUSLY AND WAS TAKEN CARE OF AND STILL HAVING AIR BAG PROBLEMS. HAVE BEEN DRI... Read more
Incident date: Mar 15, 2018
VEHICLE WILL NOT START WHEN BRAKE WAS DEPRESSED AND START BUTTON PRESSED. THIS HAS HAPPENED NUMBEROUS TIMES AND THE BATTERY IN THE REMOTE CONTROL HAD BEEN REPLACED.
Incident date: Mar 7, 2018
RIGHT SIDE OBJECT DETECTION MODULE MALFUNCTION. INDICATOR IN MIRROR QUIT WORKING WITHOUT WARNING WHILE IN TRAFFIC.
Incident date: Mar 5, 2018
VACCUM PUMP FALLS APART INSIDE OF ENGINE. THIS CAUSES BRAKES TO NOT WORK AS INTENDED AS THERE IS NO BOOST. REPLACED OLD OEM WITH NEW OEM AND WITHIN 2 MONTHS HAPPEND AGAIN. AT START UP AND FOR ABOUT TWO MINUTES YOU HAVE NO BRAKE ASSISTANCE. EVENTUALLY YOU WILL HAVE NO BRAKE ASSISTANCE. PLEASE BE CAREFUL
Incident date: Mar 5, 2018
VACCUM PUMP FALLS APART INSIDE OF ENGINE. THIS CAUSES BRAKES TO NOT WORK AS INTENDED AS THERE IS NO BOOST. REPLACED OLD OEM WITH NEW OEM AND WITHIN 2 MONTHS HAPPEND AGAIN. AT START UP AND FOR ABOUT TWO MINUTES YOU HAVE NO BRAKE ASSISTANCE. EVENTUALLY YOU WILL HAVE NO BRAKE ASSISTANCE. PLEASE BE CAREFUL
Incident date: Feb 21, 2018
I WAS DRIVING MY CAR AND THE AIRBAG LIGHT CAME ON. I PULLED OUT MY MANUAL AND IT SAYS THAT THE AIRBAGS WILL NOT WORK PROPERLY IF IN A CRASH WITH THIS LIGHT STAYING ON. IT HAS NEVER WENT OFF AND IS A SAFETY HAZARD TO MYSELF AND MY OTHER PASSENGERS SUCH AS MY CHILDREN AND PETS.
Incident date: Mar 11, 2018
THIS IS THE SECOND TIME IN ONE YEAR THAT MY HEADLIGHT ON THE DRIVERS SIDE HAS WENT OUT. I JUST REPLACED IT ABOUT 8 MONTHS AGO. I KNOW THIS BECAUSE I WAS PULLED OVER BY THE POLICE. I DO NOT DRIVE MY VEHICLE VERY MUCH . 82000 MILES AND IT IS 10 YEARS OLD. I KNOW THERE HAS BEEN A RECALL ON A PART FOR THE VERY SAME REASON I AM NOTIFYING YOU. I NEED THIS FIXED. THESE HEADLAMPS ARE EXPENSIVE AND THIS ... Read more
Incident date: Mar 11, 2018
THIS IS THE SECOND TIME IN ONE YEAR THAT MY HEADLIGHT ON THE DRIVERS SIDE HAS WENT OUT. I JUST REPLACED IT ABOUT 8 MONTHS AGO. I KNOW THIS BECAUSE I WAS PULLED OVER BY THE POLICE. I DO NOT DRIVE MY VEHICLE VERY MUCH . 82000 MILES AND IT IS 10 YEARS OLD. I KNOW THERE HAS BEEN A RECALL ON A PART FOR THE VERY SAME REASON I AM NOTIFYING YOU. I NEED THIS FIXED. THESE HEADLAMPS ARE EXPENSIVE AND THIS ... Read more
Incident date: Mar 6, 2018
THE DRIVER SIDE DOOR WON'T OPEN. PROBLEM STARTED WITH THE DOOR NOT LOCKING AFTER CLOSING IT. AFTER SEVERAL ATTEMPTS OF OPENING AND SHUTTING THE DOOR IT FINALLY LOCKED. ONCE LOCKED THE DOOR WOULD NOT OPEN BACK UP. THE DEALERSHIP TOLD ME THAT THE 2007 YEAR MODELS HAVE DEFECTIVE DOOR LATCH ASSEMBLY'S
Incident date: Feb 1, 2016
TL* THE CONTACT OWNS A 2012 BUICK ENCLAVE. THE VEHICLE WAS TAKEN TO COURTESY OF KINGSPORT (1220 E STONE DR, KINGSPORT, TN 37660, (423) 246-4101) TO BE REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). SHORTLY AFTER THE REPAIR, THE LIFTGATE CONTINUED TO COME DOWN AND HAD TO MANUALLY BE CLOSED BY THE CONTACT. THE MANUFACTURER WAS NOTIFIED AND SUGGESTED HAVING A DEALER REPAIR THE VEHICLE AGA... Read more
Incident date: Aug 10, 2017
MY CAR GOES INTO STARTING DISABLE AND IT CUTS THE CAR OFF IN TRAFFIC HAVING ME WAIT FOR ATLEAST 5 TO 10 MINUTES TO RESTART
Incident date: Dec 31, 2017
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED OF A FAULT CODE FOR THE ENGINE CONTROL MODULE (P0008). THE CONTACT WAS ALSO INFORMED THAT THE TIMING BELT WAS ALSO A FACTOR IN THE FAILURE. THE VEHICLE WAS TAKEN TO RICK HENDRICK ... Read more
Incident date: Feb 28, 2018
TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2002 BUICK LESABRE. THE CONTACT WAS A PASSENGER IN THE VEHICLE AT THE TIME OF THE FAILURE. WHILE DRIVING 45 MPH AROUND A CURVE, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO SLOW DOWN OR STOP THE VEHICLE. THE CONTACT SUSTAINED LACERATIONS TO THE FACE AND A RIGHT... Read more
Crash
2 injured
Incident date: Nov 3, 2014
MY BATTERY HAS NEEDED TO BE REPLACED 3 TIMES ALREADY WITH NO EXPLANATION AS TO WHY. ALSO, SERVICE STABILITYLINK KEEPS COMING ON AFTER DRIVING FOR A WHILE IT DISAPPEARS AND COME RIGHT BACK. WHEN I AM TAKING OFF GETTING ON THE HIGHWAY OR SPEEDING UP MY CAT STALLS BEFORE TAKING OFF.
Incident date: Nov 3, 2014
MY BATTERY HAS NEEDED TO BE REPLACED 3 TIMES ALREADY WITH NO EXPLANATION AS TO WHY. ALSO, SERVICE STABILITYLINK KEEPS COMING ON AFTER DRIVING FOR A WHILE IT DISAPPEARS AND COME RIGHT BACK. WHEN I AM TAKING OFF GETTING ON THE HIGHWAY OR SPEEDING UP MY CAT STALLS BEFORE TAKING OFF.
Incident date: Oct 1, 2017
TL* THE CONTACT OWNS A 2016 BUICK ENCLAVE. THE CONTACT STATED THAT THE VEHICLE WAS USING AN EXCESSIVE AMOUNT OF OIL BEFORE SCHEDULED OIL CHANGES. THE ENGINE LOW INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CLASSIC ARLINGTON BUICK GMC (1400 E. I-20 HWY, ARLINGTON, TX 76018) WHERE THE OIL CONSUMPTION TEST WAS PERFORMED TWICE. THE DEALER STATED THAT THE VEHICLE WAS PERFORMING AS DESIGNED. THE ... Read more
Incident date: Jan 18, 2018
I BOUGHT MY 2014 BUICK ENCLAVE AT THE END OF MAY AND HAD IT IN THE SHOP AT THE BEGINNING OF DECEMBER, AFTER PUTTING 3000 MILES ON IT, FOR POWER STEERING ISSUES, (NOISE AND VIBRATION) AND IT TURNS OUT THE NEEDED TO REPLACE THE PUMP BUT WERE NOT COMFORTABLE WITH THE DESIGN, WHILE THEY WERE LOOKING AT IT THEY SAID THEY NEEDED TO ALSO REPLACE A BALL JOINT. THEN IN MID JAN. THE NOISE STARTED AGAIN, I ... Read more
Incident date: Jan 18, 2018
I BOUGHT MY 2014 BUICK ENCLAVE AT THE END OF MAY AND HAD IT IN THE SHOP AT THE BEGINNING OF DECEMBER, AFTER PUTTING 3000 MILES ON IT, FOR POWER STEERING ISSUES, (NOISE AND VIBRATION) AND IT TURNS OUT THE NEEDED TO REPLACE THE PUMP BUT WERE NOT COMFORTABLE WITH THE DESIGN, WHILE THEY WERE LOOKING AT IT THEY SAID THEY NEEDED TO ALSO REPLACE A BALL JOINT. THEN IN MID JAN. THE NOISE STARTED AGAIN, I ... Read more
Incident date: Jan 1, 2018
PASSENGER AIRBAG SHOWS OFF EVEN WHEN SOMEONE WELL ABOVE THE WEIGHT LIMIT IS SITTING IN THE SEAT. I AM OF THE UNDERSTANDING THAT THE AIR BAG WILL NOT DEPLOY SHOULD THERE BE AN ACCIDENT AND THAT THE DRIVER BAG WOULD NOT DEPLOY EITHER. THE PASSENGER AIR BAG OFF LIGHT IS ON WHETHER IN MOTION OR STATIONARY. I BELIEVE THAT A SOFTWARE UPDATE IS NEEDED TO CORRECT THIS. I HAVE A RECALL NUMBER OF 16007 TH... Read more
Incident date: Feb 21, 2018
1.) MY CAR REDUCED SPEED ON THE HIGHWAY DRIVING 55. WHEN PULLING OVER THE CAR WOULD NOT ACCELERATE AND TURNED OFF. AFTER BEING OFF FOR 20 MINUTES ON THE SIDE OF THE ROAD THE VEHICLE DROVE NORMALLY. AFTER A WEEK CARMAX SERVICE COULD NOT FIND THE REASON FOR THIS INCIDENT. 2.) THE EPB WARNING LIGHT FLASHED WHILE DRIVING ON A CITY STREET AND SLOWS THE VEHICLE DOWN. I CAME TO A STOPLIGHT AND MY CAR ... Read more
Incident date: Feb 21, 2018
1.) MY CAR REDUCED SPEED ON THE HIGHWAY DRIVING 55. WHEN PULLING OVER THE CAR WOULD NOT ACCELERATE AND TURNED OFF. AFTER BEING OFF FOR 20 MINUTES ON THE SIDE OF THE ROAD THE VEHICLE DROVE NORMALLY. AFTER A WEEK CARMAX SERVICE COULD NOT FIND THE REASON FOR THIS INCIDENT. 2.) THE EPB WARNING LIGHT FLASHED WHILE DRIVING ON A CITY STREET AND SLOWS THE VEHICLE DOWN. I CAME TO A STOPLIGHT AND MY CAR ... Read more
Incident date: Oct 22, 2016
BUICK LUCERNE ELECTRICAL PROBLEMS - ONSTAR SUSPECTED. I 'M NOT SURE THAT THIS IS OR ISN'T A SAFETY PROBLEM, BUT AFTER COMPLAINING TO BUICK I WAS ADVISED BY THEM TO FILE A CLAIM(?) WITH YOU. ABOUT A MONTH TO 6 WEEKS AFTER AN IN-TOWN ACCIDENT (10/22/16) THAT WAS REPAIRED IMMACULATELY BY THE LOCAL GM DEALER, THE CAR SAT IN A PARK AND FLY LOT FOR ABOUT 5 DAYS WHILE WE HAD GONE VISITING OUT EAST. WHE... Read more
Crash
Incident date: Oct 22, 2016
BUICK LUCERNE ELECTRICAL PROBLEMS - ONSTAR SUSPECTED. I 'M NOT SURE THAT THIS IS OR ISN'T A SAFETY PROBLEM, BUT AFTER COMPLAINING TO BUICK I WAS ADVISED BY THEM TO FILE A CLAIM(?) WITH YOU. ABOUT A MONTH TO 6 WEEKS AFTER AN IN-TOWN ACCIDENT (10/22/16) THAT WAS REPAIRED IMMACULATELY BY THE LOCAL GM DEALER, THE CAR SAT IN A PARK AND FLY LOT FOR ABOUT 5 DAYS WHILE WE HAD GONE VISITING OUT EAST. WHE... Read more
Crash
Incident date: Oct 22, 2016
BUICK LUCERNE ELECTRICAL PROBLEMS - ONSTAR SUSPECTED. I 'M NOT SURE THAT THIS IS OR ISN'T A SAFETY PROBLEM, BUT AFTER COMPLAINING TO BUICK I WAS ADVISED BY THEM TO FILE A CLAIM(?) WITH YOU. ABOUT A MONTH TO 6 WEEKS AFTER AN IN-TOWN ACCIDENT (10/22/16) THAT WAS REPAIRED IMMACULATELY BY THE LOCAL GM DEALER, THE CAR SAT IN A PARK AND FLY LOT FOR ABOUT 5 DAYS WHILE WE HAD GONE VISITING OUT EAST. WHE... Read more
Crash
Incident date: Mar 3, 2018
CAR WAS PARKED ON LEVEL GROUND OUTSIDE HOME. ATV ACCIDENTALLY RAN INTO REAR BUMPER OF CAR (HAD MOVED APPROXIMATELY 10 FEET). CAR ROLLED AWAY AND ENDED UP ROLLING DOWN A SMALL HILL, JUMPING A DITCH AND RESTING ON ANOTHER HILL. CAR MOVED APPROXIMATELY 300 FEET PRIOR TO COMING TO A STOP. WHEELS WERE NOTED TO BE TURNING AND ROLLING NORMALLY AND CAR HAD MINIMAL RESISTANCE TO MOVING. CAR WAS IN PARK WIT... Read more
Crash
1 injured
Incident date: Mar 3, 2018
CAR WAS PARKED ON LEVEL GROUND OUTSIDE HOME. ATV ACCIDENTALLY RAN INTO REAR BUMPER OF CAR (HAD MOVED APPROXIMATELY 10 FEET). CAR ROLLED AWAY AND ENDED UP ROLLING DOWN A SMALL HILL, JUMPING A DITCH AND RESTING ON ANOTHER HILL. CAR MOVED APPROXIMATELY 300 FEET PRIOR TO COMING TO A STOP. WHEELS WERE NOTED TO BE TURNING AND ROLLING NORMALLY AND CAR HAD MINIMAL RESISTANCE TO MOVING. CAR WAS IN PARK WIT... Read more
Crash
1 injured
Incident date: Mar 3, 2018
CAR WAS PARKED ON LEVEL GROUND OUTSIDE HOME. ATV ACCIDENTALLY RAN INTO REAR BUMPER OF CAR (HAD MOVED APPROXIMATELY 10 FEET). CAR ROLLED AWAY AND ENDED UP ROLLING DOWN A SMALL HILL, JUMPING A DITCH AND RESTING ON ANOTHER HILL. CAR MOVED APPROXIMATELY 300 FEET PRIOR TO COMING TO A STOP. WHEELS WERE NOTED TO BE TURNING AND ROLLING NORMALLY AND CAR HAD MINIMAL RESISTANCE TO MOVING. CAR WAS IN PARK WIT... Read more
Crash
1 injured
Incident date: Feb 2, 2018
I BOUGHT A 2007 BUICK LUCERNE FROM (REDACTED) IN MEMPHIS,TN.I HAVE HAD PROBLEM AFTER PROBLEM.FIRST IT WAS THE DRIVER SEAT THAT WOULDN'T MOVE BACK,THEN THE ALTERNATOR AND BATTERY.NEXT WAS THE MOTOR ENGINE RUNNING HOT.NOW IT'S THE TRANSMISSION IT WAS RUNNING FINE.NOW IT WON'T RUN IN DRIVE ONLY GEARS 2&3.I SAW THAT THERE WAS A RECALL ON THIS IN 2009 I DON'T KNOW IF IT WAS FIXED THEN OR NOT BECAUSE I ... Read more
Incident date: Feb 2, 2018
I BOUGHT A 2007 BUICK LUCERNE FROM (REDACTED) IN MEMPHIS,TN.I HAVE HAD PROBLEM AFTER PROBLEM.FIRST IT WAS THE DRIVER SEAT THAT WOULDN'T MOVE BACK,THEN THE ALTERNATOR AND BATTERY.NEXT WAS THE MOTOR ENGINE RUNNING HOT.NOW IT'S THE TRANSMISSION IT WAS RUNNING FINE.NOW IT WON'T RUN IN DRIVE ONLY GEARS 2&3.I SAW THAT THERE WAS A RECALL ON THIS IN 2009 I DON'T KNOW IF IT WAS FIXED THEN OR NOT BECAUSE I ... Read more
Incident date: Feb 2, 2018
I BOUGHT A 2007 BUICK LUCERNE FROM (REDACTED) IN MEMPHIS,TN.I HAVE HAD PROBLEM AFTER PROBLEM.FIRST IT WAS THE DRIVER SEAT THAT WOULDN'T MOVE BACK,THEN THE ALTERNATOR AND BATTERY.NEXT WAS THE MOTOR ENGINE RUNNING HOT.NOW IT'S THE TRANSMISSION IT WAS RUNNING FINE.NOW IT WON'T RUN IN DRIVE ONLY GEARS 2&3.I SAW THAT THERE WAS A RECALL ON THIS IN 2009 I DON'T KNOW IF IT WAS FIXED THEN OR NOT BECAUSE I ... Read more
Incident date: Jan 9, 2018
ON JANUARY 9, 2018, WHILE WAITING AT A STOP LIGHT ON THE CITY STREET, AS I PROCEEDED THROUGH THE TRAFFIC LIGHT MY VEHICLE CUT OFF. I HAD TO HAVE MY VEHICLE TOWED HOME WHICH WAS THE CLOSEST DESTINATION. MY 2010 BUICK ENCLAVE HAS BEEN LOOKED AT JIM MURPHY BUICK AND WEST HERR CHEVY AND BOTH DEALERSHIPS CONCLUDED THE SAME PROBLEM. THE PROBLEM WITH THIS VEHICLE IS THE TIMING CHAIN. MY VEHICLE IS NO ... Read more
Incident date: Feb 28, 2018
2008 BUICK ENCLAVE. SUDDENLY SHUTS OFF/STALLS WHILE DRIVING. NO WARNINGS.FIRST IT ONLY HAPPENED WHEN PROCEEDING FROM STOPS LIKE RED LIGHTS, AND STOP SIGNS. NOW IT'S ALSO HAPPENING WHILE IN MOTION. I HAVE TO STOP COMPLETELY, AND RESTART THE CAR. IT MAY TAKE UP TO TWO ATTEMPTS BEFORE IT STARTS AGAIN. THE FIRST TIME I TOOK IT IN WAS
Incident date: Feb 28, 2018
2008 BUICK ENCLAVE. SUDDENLY SHUTS OFF/STALLS WHILE DRIVING. NO WARNINGS.FIRST IT ONLY HAPPENED WHEN PROCEEDING FROM STOPS LIKE RED LIGHTS, AND STOP SIGNS. NOW IT'S ALSO HAPPENING WHILE IN MOTION. I HAVE TO STOP COMPLETELY, AND RESTART THE CAR. IT MAY TAKE UP TO TWO ATTEMPTS BEFORE IT STARTS AGAIN. THE FIRST TIME I TOOK IT IN WAS