Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Apr 13, 2018
THE TRANSMISSION,WITH APPROX 89,000 MILES BURNED UP WHILE I WAS ON A ROAD TRIP. I WAS 9 HOURS FROM MY HOME AND ALONE WITH A FULL CAR OF VACATION EQUIPMENT. I WAS ON INTERSTATE 24 IN NASHVILLE TENNESSEE. I PULLED OFF AND A SERVICE STATION CHECKED WHY THE ENGINE LIGHT WAS ON. THEY SAID THE CODES SHOWED TRANSMISSION PROBLEMS. I SHOULD TRY TO GET TO THE NEAREST BUICK DEALER, IN CLARKSVILLE TENNESSEE. ... Read more
Incident date: Mar 3, 2018
PASSENGER SEAT AIR BAG SENSOR DOES NOT WORK IF SOMEBODY UNDER 175 LBS IS SITTING THERE
Incident date: Jul 14, 2017
CAR MAKES A SCRAPPING SOUND. SPENT 32 DAYS, THEN 22 DAYS AT THE GARAGE. AT THE 32 DAYS TORQUE TUBE TO DRIVE SHAFT CHANGED. NOISE CAME BACK. AT 22 DAYS BUICK SENT A FIELD REP. TO WORK ON ENVISION. INVOICE SAID THEY LOOSENED & RETORQUE THE FRAME THAT ATTACHES THE REAR DIFFERENTIAL TO THE UNIT BODY OF THE CAR. WITH MY CASE BUICK CALLED & TOLD ME THE GARAGE CHANGED A CARRIER BEARING. ASKED THE GARAG... Read more
Incident date: Jul 14, 2017
CAR MAKES A SCRAPPING SOUND. SPENT 32 DAYS, THEN 22 DAYS AT THE GARAGE. AT THE 32 DAYS TORQUE TUBE TO DRIVE SHAFT CHANGED. NOISE CAME BACK. AT 22 DAYS BUICK SENT A FIELD REP. TO WORK ON ENVISION. INVOICE SAID THEY LOOSENED & RETORQUE THE FRAME THAT ATTACHES THE REAR DIFFERENTIAL TO THE UNIT BODY OF THE CAR. WITH MY CASE BUICK CALLED & TOLD ME THE GARAGE CHANGED A CARRIER BEARING. ASKED THE GARAG... Read more
Incident date: Mar 23, 2018
MY STEERING SEEMS TO BE LOOSE WAY TO MUCH PLAY I'VE TIGHTENED A BOLT ON BOTTOM OF STEERING ARM THING TWICE STILL IS COMING LOOSE DIFFICULT TO STEER ALSO SEEMS TO BE MISSING RUBBER OR DEFECTIVE PRICES .WILL CRASH CAN'T CONTROL CAR .STABILITY CONTROL ISSUES OVER AND OVER ALSO TC. AND AIR BAGS ARE FAULTY.IN MOTION MAJOR STEERING PROB.
Incident date: Mar 23, 2018
MY STEERING SEEMS TO BE LOOSE WAY TO MUCH PLAY I'VE TIGHTENED A BOLT ON BOTTOM OF STEERING ARM THING TWICE STILL IS COMING LOOSE DIFFICULT TO STEER ALSO SEEMS TO BE MISSING RUBBER OR DEFECTIVE PRICES .WILL CRASH CAN'T CONTROL CAR .STABILITY CONTROL ISSUES OVER AND OVER ALSO TC. AND AIR BAGS ARE FAULTY.IN MOTION MAJOR STEERING PROB.
Incident date: Mar 23, 2018
MY STEERING SEEMS TO BE LOOSE WAY TO MUCH PLAY I'VE TIGHTENED A BOLT ON BOTTOM OF STEERING ARM THING TWICE STILL IS COMING LOOSE DIFFICULT TO STEER ALSO SEEMS TO BE MISSING RUBBER OR DEFECTIVE PRICES .WILL CRASH CAN'T CONTROL CAR .STABILITY CONTROL ISSUES OVER AND OVER ALSO TC. AND AIR BAGS ARE FAULTY.IN MOTION MAJOR STEERING PROB.
Incident date: Apr 9, 2018
AS I WAS DRIVING THE POWER STEERING WAS RANDOMLY GOING OUT FOR JUST A MOMENT SO I CHECKED MY POWER STEERING FLUID AND IT WAS FINE. THE NEXT TIME I DROVE IT WHEN I WENT TO MAKE A TURN THE POWER STEERING COMPLETELY STOPPED WORKING AND I ALMOST RAN INTO ANOTHER CAR. VERY SCARY WITH 4 CHILDREN IN THE CAR! TOOK IT TO 2 MECHANICS THAT I TRUST AND THEY WERE BOTH SHOCKED THAT THE STEERING RACK WAS LOOS... Read more
Incident date: Apr 13, 2018
TL* THE CONTACT OWNS A 2012 BUCK LACROSSE. WHILE DRIVING 70 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. ADDITIONALLY, THERE WAS AN ABNORMAL BURNING PLASTIC ODOR INSIDE THE VEHICLE FROM AN UNKNOWN SOURCE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED TWO LOCAL DEALERS: JIM CAUSLEY BUICK GMC (38111 S GRATIOT AVE, CHARTER TOWNSHIP OF CLINTON, MI 48036,... Read more
Fire
Incident date: Feb 13, 2018
DEFECTIVE ODOMETER READINGS, GEAR INDICATORS DISAPPEARED. THE ODOMETER READING DISAPPEARED, AND THE GEAR INDICATOR DISAPPEARED ON INSTRUMENT CLUSTER. I HAVE NO WAY TO READ MY ODOMETER, NOR DO I KNOW WHAT GEAR I AM IN, PRND21. NOW I CAN ACCIDENTLY BE IN REVERSE AND NOT EVEN KNOW IT. THIS IS AN EXTREMELY DANGEROUS SITUATION, AND THERE SHOULD BE A RECALL ON THIS. MECHANIC CHARGES $100.00 TO FIX, ... Read more
Incident date: Feb 13, 2018
DEFECTIVE ODOMETER READINGS, GEAR INDICATORS DISAPPEARED. THE ODOMETER READING DISAPPEARED, AND THE GEAR INDICATOR DISAPPEARED ON INSTRUMENT CLUSTER. I HAVE NO WAY TO READ MY ODOMETER, NOR DO I KNOW WHAT GEAR I AM IN, PRND21. NOW I CAN ACCIDENTLY BE IN REVERSE AND NOT EVEN KNOW IT. THIS IS AN EXTREMELY DANGEROUS SITUATION, AND THERE SHOULD BE A RECALL ON THIS. MECHANIC CHARGES $100.00 TO FIX, ... Read more
Incident date: Feb 13, 2018
DEFECTIVE ODOMETER READINGS, GEAR INDICATORS DISAPPEARED. THE ODOMETER READING DISAPPEARED, AND THE GEAR INDICATOR DISAPPEARED ON INSTRUMENT CLUSTER. I HAVE NO WAY TO READ MY ODOMETER, NOR DO I KNOW WHAT GEAR I AM IN, PRND21. NOW I CAN ACCIDENTLY BE IN REVERSE AND NOT EVEN KNOW IT. THIS IS AN EXTREMELY DANGEROUS SITUATION, AND THERE SHOULD BE A RECALL ON THIS. MECHANIC CHARGES $100.00 TO FIX, ... Read more
Incident date: Feb 13, 2018
DEFECTIVE ODOMETER READINGS, GEAR INDICATORS DISAPPEARED. THE ODOMETER READING DISAPPEARED, AND THE GEAR INDICATOR DISAPPEARED ON INSTRUMENT CLUSTER. I HAVE NO WAY TO READ MY ODOMETER, NOR DO I KNOW WHAT GEAR I AM IN, PRND21. NOW I CAN ACCIDENTLY BE IN REVERSE AND NOT EVEN KNOW IT. THIS IS AN EXTREMELY DANGEROUS SITUATION, AND THERE SHOULD BE A RECALL ON THIS. MECHANIC CHARGES $100.00 TO FIX, ... Read more
BUICK
PARK AVENUE
(1995) - STRUCTURE:BODY
Apr 11, 2018
Incident date: Sep 7, 1997
THE GEAR SHIFTER DOES NOT SHIFT IN TO THE CORRECT SELECTED GEARS. THE PREFABRICATION WAS NOT DONE CORRECTLY ON THE BOTTOM ROCKER PANELS, THAT CAUSED THEM TO RUST PREMATURELY. THE PAINT IS JUST PEELING OFF THE TOP AND THE HOOD OF THE CAR. 8 YEARS AFTER I PURCHASED THE VEHICLE, GM DEALER PARTS BECAME UNAVAILABLE. I HAVE KEPT MY CAR IN IMMACULATE CONDITION. I HAVE ALL MY SERVICE RECORDS AND RECEIPT'S... Read more
BUICK
PARK AVENUE
(1995) - SEATS
Apr 11, 2018
Incident date: Sep 7, 1997
THE GEAR SHIFTER DOES NOT SHIFT IN TO THE CORRECT SELECTED GEARS. THE PREFABRICATION WAS NOT DONE CORRECTLY ON THE BOTTOM ROCKER PANELS, THAT CAUSED THEM TO RUST PREMATURELY. THE PAINT IS JUST PEELING OFF THE TOP AND THE HOOD OF THE CAR. 8 YEARS AFTER I PURCHASED THE VEHICLE, GM DEALER PARTS BECAME UNAVAILABLE. I HAVE KEPT MY CAR IN IMMACULATE CONDITION. I HAVE ALL MY SERVICE RECORDS AND RECEIPT'S... Read more
BUICK
PARK AVENUE
(1995) - UNKNOWN OR OTHER
Apr 11, 2018
Incident date: Sep 7, 1997
THE GEAR SHIFTER DOES NOT SHIFT IN TO THE CORRECT SELECTED GEARS. THE PREFABRICATION WAS NOT DONE CORRECTLY ON THE BOTTOM ROCKER PANELS, THAT CAUSED THEM TO RUST PREMATURELY. THE PAINT IS JUST PEELING OFF THE TOP AND THE HOOD OF THE CAR. 8 YEARS AFTER I PURCHASED THE VEHICLE, GM DEALER PARTS BECAME UNAVAILABLE. I HAVE KEPT MY CAR IN IMMACULATE CONDITION. I HAVE ALL MY SERVICE RECORDS AND RECEIPT'S... Read more
Incident date: Mar 15, 2018
WHEN DRIVING ON HIGHWAY BETWEEN 70 AND 75 MPH THE TRANSMISSION STARTS SLIPPING AND RPM JUMPS UP TO 4500. ALSO ENCOUNTER THE SAME PROBLEM ON LOCAL STREET DRIVING BETWEEN 30 AND 40 MPH, TRANSMISSION STARTS SLIPPING AND RPM RACES FROM ABOUT 1500 TO 2800. TOOK THE VEHICLE TO LOCAL BUICK DEALER. THEY STATED THERE IS RECALL ON THE TRANSMISSION FOR THAT YEAR BUT NOT THIS PARTICULAR VIN. THIS IS DANGEROU... Read more
Incident date: Apr 9, 2018
THE CAR HAS CONTINENTAL TIRES ON IT . THE FRONT DRIVER'S SIDE HAS A BIG BUBBLE ON THE SIDEWALL. IF YOU RESEARCH THIS PROBLEM YOU WILL SEE CONTINENTAL TIRES HAVE A PROBLEM WITH THEIR SIDE WALLS
Incident date: Feb 1, 2018
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER (SCHUCHARD'S WESTSIDE GMC INC, 1800 9TH AVE SW, WATERTOWN, SD 57201, (605) 886-5694) WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR NEEDED TO BE REPLACED ON THE FRONT PASSENGER SIDE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS NO RECAL... Read more
Incident date: Apr 9, 2018
CAR IS STATIONARY AND STINKS LIKE PLASTIC IS BURNING, TURNS OVER BUT WON'T START. CHECKED FUSE BOX AND FOUND FUEL PUMP RELAY AND FUSE BOX BLACKENED AND BURNT. THIS IS WIFE,S CAR SHE USES TO TAKE MY DAUGHTER AND FRIENDS TO SOCCER SO II WANT TO KNOW IF I REPLACE RELAY AND FUSE BOX IS IT FIXED OR AM I PUTTING MY FAMILY AND OTHERS AT RISK. GM SAYS NOTHING ABOUT ISSUE SO I DO NOT KNOW. 60,000 MILES.
BUICK
RENDEZVOUS
(2004) - SERVICE BRAKES
Apr 8, 2018
Incident date: Feb 23, 2018
WHILE DRIVING THE ANTI-LOCK AND AWD LITE ON AND SMELL OF GAS FROM INSIDE OF CABIN AND SOMETIMES FROM UNDER THE HOOD . ALSO WHEN TRYING TO ACCELERATE THE CAR BOGS AND THE RPM FO HIGH BUT THE CARVSEAMA TO LOSE POWER . OB2 CODE IS P0445
BUICK
RENDEZVOUS
(2004) - FUEL/PROPULSION SYSTEM
Apr 8, 2018
Incident date: Feb 23, 2018
WHILE DRIVING THE ANTI-LOCK AND AWD LITE ON AND SMELL OF GAS FROM INSIDE OF CABIN AND SOMETIMES FROM UNDER THE HOOD . ALSO WHEN TRYING TO ACCELERATE THE CAR BOGS AND THE RPM FO HIGH BUT THE CARVSEAMA TO LOSE POWER . OB2 CODE IS P0445
BUICK
RENDEZVOUS
(2004) - VEHICLE SPEED CONTROL
Apr 8, 2018
Incident date: Feb 23, 2018
WHILE DRIVING THE ANTI-LOCK AND AWD LITE ON AND SMELL OF GAS FROM INSIDE OF CABIN AND SOMETIMES FROM UNDER THE HOOD . ALSO WHEN TRYING TO ACCELERATE THE CAR BOGS AND THE RPM FO HIGH BUT THE CARVSEAMA TO LOSE POWER . OB2 CODE IS P0445
Incident date: Feb 20, 2018
PASSENGER PRESENCE SYSTEM MALFUNCTION. DIAGNOSED AS A FAULTY MAT/MODULE IN RIGHT FRONT SET CUSHION. VERY EXPENSIVE TO FIX. WHEN PASSENGER IS IN RIGHT FRONT SEAT AIR MAG MESSAGE ON. MALFUNCTION. VERY COMMON WITH THIS MODEL VEHICLE. THAT'S WHAT THE TECH SAID AT THE DEALERSHIP
Incident date: Apr 4, 2018
THIS VEHICLE WITH 89000 MILES HAS JUST BEEN DIAGNOSED WITH A STRETCHED TIMING CHAIN PROBLEM, AND WE HAVE BEEN QUOTED A PRICE OF $2800 TO EFFECT A REPAIR THAT OBVIOUSLY SHOULD HAVE BEEN A RECALL. AT THIS MOMENT THERE HAS NOT BEEN A CATASTROFIC FAILURE WHICH WOULD NECESSITATE AN ENGINE REPLACEMENT . WE THINK THAT IT IS UNCONSCIONABLE THAT GM KNOWING OF THIS FAILURE HASN'T REACHED OUT TO THE VICTIMS... Read more
Incident date: Mar 6, 2018
THE CAR HAD BEEN PARKED IN AN UNHEATED GARAGE FOR MORE THAN 24 HOURS. I STARTED IT, PUT MY FOOT ON THE BRAKE PEDAL, AND PUT IT IN GEAR (R). THE CAR LUNGED BACK AT A HIGH RATE OF SPEED. MY FOOT WAS STILL ON THE BRAKE. TO AVOID HITTING A VEHICLE BEHIND IT IN THE DRIVEWAY, I SHIFTED TO DRIVE (D) AND THE CAR IMMEDIATELY STARTED FORWARD STILL AT A HIGH RATE OF SPEED. THE BRAKES DID NOT SLOW THE CAR D... Read more
Crash
Incident date: Mar 6, 2018
THE CAR HAD BEEN PARKED IN AN UNHEATED GARAGE FOR MORE THAN 24 HOURS. I STARTED IT, PUT MY FOOT ON THE BRAKE PEDAL, AND PUT IT IN GEAR (R). THE CAR LUNGED BACK AT A HIGH RATE OF SPEED. MY FOOT WAS STILL ON THE BRAKE. TO AVOID HITTING A VEHICLE BEHIND IT IN THE DRIVEWAY, I SHIFTED TO DRIVE (D) AND THE CAR IMMEDIATELY STARTED FORWARD STILL AT A HIGH RATE OF SPEED. THE BRAKES DID NOT SLOW THE CAR D... Read more
Crash
Incident date: Feb 15, 2018
TL* THE CONTACT OWNS A 2006 BUICK LUCERNE. THE CONTACT STATED THAT THE REAR PASSENGER DOOR WOULD NOT OPEN FROM INSIDE OR OUTSIDE THE VEHICLE. THE CONTACT CALLED BUDD BAER BUICK AT 724-222-0700 AND WAS INFORMED THAT THERE WERE NO RECALLS. THE DEALER SUGGESTED THAT THE CONTACT PLACE A PICK INSIDE OF THE DOOR TO REMEDY THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEA... Read more
Incident date: Mar 20, 2018
I'M AN OLD MAN WELL ONE TRYING TO MAKE IT HOME ON THE INTERSTATE TRAFFIC WAS KIND OF HEAVY AND GETTING BAD FOR A GOOD REASON SOMETHING DIDN'T SEEM RIGHT OTHER CARS WAS BLINKING THEIR LIGHTS AT I PULL TO SIDE CHECK MY RUNNING LIGHTS WHERE NOT WORKING I TRY EVERYTHING SO I HAD TO DRIVE ALMOST A HOUR WITH BRIGHT LIGHTS
Incident date: Apr 2, 2018
I HAVE A 2013 BUICK ENCLAVE AND FOR THE PAST 5-6 MONTHS, THE TRACTION CONTROL OFF MESSAGE AND ENGINE POWERING DOWN MESSAGE CONTINUE TO POP UP AND MY CAR WHILE DRIVING ON THE HIGHWAY AND GOES INTO LIMP MODE AND QUICKLY DIES. I HAVE TO LET IT SIT FOR A FEW MINUTES AND THEN IT RESETS BUT THE ENGINE LIGHT REMAINS ON. I HAVE TAKEN IT INTO THE MECHANIC AND MOST RECENTLY THE DEALERSHIP BUT THEY HAVE REPL... Read more
Incident date: Apr 2, 2018
I HAVE A 2013 BUICK ENCLAVE AND FOR THE PAST 5-6 MONTHS, THE TRACTION CONTROL OFF MESSAGE AND ENGINE POWERING DOWN MESSAGE CONTINUE TO POP UP AND MY CAR WHILE DRIVING ON THE HIGHWAY AND GOES INTO LIMP MODE AND QUICKLY DIES. I HAVE TO LET IT SIT FOR A FEW MINUTES AND THEN IT RESETS BUT THE ENGINE LIGHT REMAINS ON. I HAVE TAKEN IT INTO THE MECHANIC AND MOST RECENTLY THE DEALERSHIP BUT THEY HAVE REPL... Read more
Incident date: Apr 2, 2018
I HAVE A 2013 BUICK ENCLAVE AND FOR THE PAST 5-6 MONTHS, THE TRACTION CONTROL OFF MESSAGE AND ENGINE POWERING DOWN MESSAGE CONTINUE TO POP UP AND MY CAR WHILE DRIVING ON THE HIGHWAY AND GOES INTO LIMP MODE AND QUICKLY DIES. I HAVE TO LET IT SIT FOR A FEW MINUTES AND THEN IT RESETS BUT THE ENGINE LIGHT REMAINS ON. I HAVE TAKEN IT INTO THE MECHANIC AND MOST RECENTLY THE DEALERSHIP BUT THEY HAVE REPL... Read more
Incident date: Mar 10, 2018
TIRES: EXPERIENCING TREAD CRACKING, LOSS OF TIRE PRESSURE. I AM CONSTANTLY STOPPING TO ADD AIR TO TIRES, LOSS OF PRESSURE IS INTERMITTENT. CAR IS IN MOTION ON CITY STREETS, HIGHWAYS AND FREEWAYS. LOSS OF TIRE PRESSURE IS A GREAT SAFETY CONCERN TO ME AND MY FAMILY ESPECIALLY WHEN THE TIRE PRESSURE LIGHT GOES ON SUDDENLY AND OFTEN.
Incident date: Aug 16, 2016
TL* THE CONTACT OWNS A 1998 BUICK REGAL. THE CONTACT STATED THAT OIL WAS LEAKING ONTO THE REAR EXHAUST MANIFOLD AND SPARK PLUGS. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.
Incident date: Mar 30, 2018
WHILE I WAS DRIVING MY STEERING LOCKED UP AND I WAS UNDER ABLE TO CONTROL MY VEHICLE. AND VEERED OFF THE ROAD. I DID RESEARCH ONLINE AND NOTICED THIS IS A PROBLEM WITH THIS MODEL. HAS THERE EVER BEEN A RECALL TO CORRECT THIS ISSUE? THIS IS DANGEROUS.
Incident date: Mar 28, 2018
ON MARCH 28TH, 2018 MY VEHICLE A 2011 BUICK LUCERNE WITH 162,554 MILES ON IT, WOULD NOT RESTART AFTER MAKING A TWENTY-MILE TRIP TO TAKE MY GRANDCHILDREN TO SCHOOL. I PARKED ON THE SIDE OF THE ROAD IN FRONT OF MY MOTHER'S HOUSE TO VISIT, AND UPON MY ATTEMPT TO LEAVE, THE VEHICLE WOULD NOT START. THERE WERE NO WARNING INDICATORS, STRANGE NOISES, OR SMELLS THAT WOULD LEAD ME TO BELIEVE THE FUSE BOX F... Read more
Incident date: Mar 28, 2018
ON MARCH 28TH, 2018 MY VEHICLE A 2011 BUICK LUCERNE WITH 162,554 MILES ON IT, WOULD NOT RESTART AFTER MAKING A TWENTY-MILE TRIP TO TAKE MY GRANDCHILDREN TO SCHOOL. I PARKED ON THE SIDE OF THE ROAD IN FRONT OF MY MOTHER'S HOUSE TO VISIT, AND UPON MY ATTEMPT TO LEAVE, THE VEHICLE WOULD NOT START. THERE WERE NO WARNING INDICATORS, STRANGE NOISES, OR SMELLS THAT WOULD LEAD ME TO BELIEVE THE FUSE BOX F... Read more
Incident date: Mar 28, 2018
WAVEPLATES HAVE STRESS FRACTURES WITHIN TRANSMISSION
Incident date: Mar 23, 2018
TL* THE CONTACT OWNS A 2012 BUICK VERANO. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED. THE CONTACT WAITED APPROXIMATELY ONE MINUTE BEFORE RESTARTING THE VEHICLE. THE VEHICLE RESTARTED AND OPERATED NORMALLY. THE CONTACT ALSO STATED THAT THE SAME FAILURE OCCURRED FIVE OTHER TIMES. THE CONTACT DROVE THE VEHICLE TO TWINS BUICK/GMC IN COLUMBUS, OHIO WHERE IT WAS DIAGNOSED THAT THE ENGINE FAI... Read more
Incident date: Feb 22, 2018
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE DRIVER SIDE HEAD LAMP FAILED TO ILLUMINATE. THE CONTACT REMOVED THE ASSEMBLY AND FOUND THAT THE PLUG THAT CONNECTS TO LIGHT BULB WAS MELTED. THE CONTACT CALLED THE DEALER KEN FOWLER BUICK OF UKIAH CALIFORNIA AND WAS ADVISED THAT THEY DID NOT SELL JUST THE PLUG; THE ENTIRE ASSEMBLY HAD TO BE PURCHASED. . THE FOLLOWING WEEK THE SAM... Read more
Fire
Incident date: Feb 22, 2018
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE DRIVER SIDE HEAD LAMP FAILED TO ILLUMINATE. THE CONTACT REMOVED THE ASSEMBLY AND FOUND THAT THE PLUG THAT CONNECTS TO LIGHT BULB WAS MELTED. THE CONTACT CALLED THE DEALER KEN FOWLER BUICK OF UKIAH CALIFORNIA AND WAS ADVISED THAT THEY DID NOT SELL JUST THE PLUG; THE ENTIRE ASSEMBLY HAD TO BE PURCHASED. . THE FOLLOWING WEEK THE SAM... Read more
Fire
Incident date: Mar 12, 2018
TL* THE CONTACT OWNS A 2018 BUICK ENCLAVE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS IN REVERSE, THE VEHICLE ROLLED FORWARD WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE SUSS BUICK GMC DEALER (866-608-5251, 1301 S HAVANA ST, AURORA, CO 80012) WHERE THE TECHNICIAN TEST DROVE THE VEHICLE AND STATED THAT THE VEHICLE PERFORMED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED... Read more
Incident date: Feb 23, 2015
*MANY TIMES SITTING STILL OR GOING DOWN ROAD SCREEN GOES DIM AND SOMETIMES ALMOST BLACK (WHETHER HEADLIGHTS ARE ON OR NOT) *SCREEN HAS WENT COMPLETELY OFF * HEADLIGHTS COMES ON WHEN NOT NEEDED, AND DOESN'T ALWAYS COME ON WHEN NEEDED, GOING DOWN ROAD *ALERT LIGHTS IN MIRRORS DOESN'T ALWAYS WORK GOING DOWN ROAD *SITTING IN SCHOOL PARKING LOT WITH KEYS OFF THE RADIO COMES ON BY ITSELF *SIT... Read more
Incident date: Feb 23, 2015
*MANY TIMES SITTING STILL OR GOING DOWN ROAD SCREEN GOES DIM AND SOMETIMES ALMOST BLACK (WHETHER HEADLIGHTS ARE ON OR NOT) *SCREEN HAS WENT COMPLETELY OFF * HEADLIGHTS COMES ON WHEN NOT NEEDED, AND DOESN'T ALWAYS COME ON WHEN NEEDED, GOING DOWN ROAD *ALERT LIGHTS IN MIRRORS DOESN'T ALWAYS WORK GOING DOWN ROAD *SITTING IN SCHOOL PARKING LOT WITH KEYS OFF THE RADIO COMES ON BY ITSELF *SIT... Read more
BUICK
RENDEZVOUS
(2002) - FUEL/PROPULSION SYSTEM
Mar 26, 2018
Incident date: Mar 12, 2018
TL* THE CONTACT OWNS A 2002 BUICK RENDEZVOUS. WHILE DRIVING AT 5 MPH, THE CONTACT NOTICED A VERY STRONG FUEL ODOR IN THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED FUEL WAS LEAKING VERY HEAVILY FROM THE VEHICLE. THE CONTACT DROVE THE VEHICLE TO THEIR RESIDENCE, THEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE FUEL TANK NEEDED ... Read more
Incident date: Feb 20, 2018
BATTERY GOES DEAD OVER NIGHT, TOOK IT TO A MECHANIC HE SAID THE FUSE BOX UNDERBACK SEAT IS SHORTING OUT
Incident date: Mar 22, 2018
VEHICLE HESITATION WHILE ACCELERATING. CHECK ENGINE LIGHT COMES ON. CODE WAS P0008 REQUIRING NEW TIMING CHANIS TO BE INSTALLED FOR $3,200. VEHICLE ONLY HAS 80K MILES ON IT
Incident date: Dec 27, 2017
TAKATA RECALL MY GAUGES DON'T WORK CAN'T TELL HOW MUCH GAS I GOT OR HOW FAST I'M GOING OR THE TEMPERATURE
Incident date: Mar 15, 2018
TIMING CHAIN STRETCHED AND RUINED THE ENGINE
Incident date: Dec 12, 2017
IN COLD TEMPERATURES, THERE IS A CREAKING OR RUBBING NOISE WHEN TURNING THE STEERING WHEEL.