Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
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Showing 28,307 complaints for BUICK
BUICK
RENDEZVOUS
(2002) - FUEL/PROPULSION SYSTEM
May 15, 2018
Incident date: May 15, 2018
VEHICLE SHOWED CHECK ENGINE CODE FOR EMISSIONS FOR SOME TIME. NOW SMELLING FUEL FROM CAR. MECHANIC DIAGNOSED AS CRACKED TANK, SAME AS RECALL NUMBER 06230A. VIN DOES NOT MATCH RECALL. DEALERSHIP AND BUICK WERE NOT HELPFUL AT PROVIDING ALTERNATIVES TO GETTING ISSUE FIXED. UPON MORE RESEARCH THERE ARE MANY COMPLAINTS ONLINE OF THIS SAME ISSUE. CRACKED TANK AND VIN IS NOT LISTED IN RECALL. THIS PROVID... Read more
Incident date: Dec 25, 2017
THE TRUNK RELEASES AND POPS OPEN ON ITS OWN. THE TRUNK OPENS IMMEDIATELY AFTER IT IS SHUT. THE SEQUENCE OF CLOSE AND RELEASE HAPPENS SEVERAL TIMES BEFORE THE TRUNK REMAINS LATCHED. THE OCCURRENCES HAVE BEEN WHEN THE VEHICLE IS PARKED IDLE AND WITH THE ENGINE OFF.
Incident date: May 1, 2017
SUNROOF DOES NOT CLOSE COMPLETELY. THE PART THAT LIFTS TO SLIDE BACK, OPENING THE SUNROOF, NO LONGER CLOSES FLUSH. IT ALSO APPEARS THAT THE SECOND GLASS OF THE PANORAMIC SUNROOF HAS MOVED FORWARD. IT WILL OPEN BUT WILL NOT CLOSE. THIS MALFUNCTION OCCURS IN MOTION, IDLE OR PARKED.
Incident date: May 9, 2018
POWER KEEPS GOING OUR INTERMITTENTLY DURING SLOW SPEEDS...FOR EXAMPLE WITH STOPPED AND GOING TO MAKE A TURN OR U-TURN...OR WHILE IN A PARKING LOT. IT WILL GO OUT FOR A FEW SECONDS... OR LESS THEN KICK BACK IN. I HAVE SEEN MULTIPLE POSTINGS ABOUT OTHERS WHO HAVE EXPERIENCED THE SAME PROBLEMS WITH ENCLAVE AND TRAVERSE (CHEVY) IN THE SAME YEAR SETS. I WAS ON A CITY STREET WHEN THE MOST NOTICEABLE ... Read more
BUICK
RENDEZVOUS
(2005) - FUEL/PROPULSION SYSTEM
May 12, 2018
Incident date: May 10, 2018
I HAVE A GAS LEAK COMING FROM THE BOTTOM OF MY CAR IS THE FUEL LINE AND EVERY YEAR I HAVE TO CHANGE MY POWER STEERING PUNK AND I GET REGULAR OIL CHANGES AND MY TRANSMISSION STILL GOES SLOW AND MY CAR SMELLS LIKE FART I'M A TRUCK DRIVER SO I LEFT A YEAR-AND-A-HALF AGO SO MY CAR BEEN SITTING I JUST GOT BACK HOME ABOUT 2 WEEKS AGO AND THESE ARE THE PROBLEMS THAT I'M FACING NOW .WHY
BUICK
RENDEZVOUS
(2005) - SUSPENSION
May 12, 2018
Incident date: May 10, 2018
I HAVE A GAS LEAK COMING FROM THE BOTTOM OF MY CAR IS THE FUEL LINE AND EVERY YEAR I HAVE TO CHANGE MY POWER STEERING PUNK AND I GET REGULAR OIL CHANGES AND MY TRANSMISSION STILL GOES SLOW AND MY CAR SMELLS LIKE FART I'M A TRUCK DRIVER SO I LEFT A YEAR-AND-A-HALF AGO SO MY CAR BEEN SITTING I JUST GOT BACK HOME ABOUT 2 WEEKS AGO AND THESE ARE THE PROBLEMS THAT I'M FACING NOW .WHY
Incident date: Apr 28, 2018
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT IT WOULD SHUT OFF AFTER A FEW SECONDS. THE CONTACT MADE APPROXIMATELY THREE ATTEMPTS TO START THE VEHICLE, BUT WAS UNSUCCESSFUL. THE VEHICLE WAS TOWED TO THE DEALER (TODD WENZEL BUICK GMC IN WESTLAND, MICHIGAN, 734-721-1144) WHERE IT WAS DIAGNOSED THAT THE FUSE BOX HAD A SHORT, ... Read more
Incident date: Apr 28, 2018
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. WHILE THE VEHICLE WAS PARKED, THE CONTACT ATTEMPTED TO START THE VEHICLE, BUT IT WOULD SHUT OFF AFTER A FEW SECONDS. THE CONTACT MADE APPROXIMATELY THREE ATTEMPTS TO START THE VEHICLE, BUT WAS UNSUCCESSFUL. THE VEHICLE WAS TOWED TO THE DEALER (TODD WENZEL BUICK GMC IN WESTLAND, MICHIGAN, 734-721-1144) WHERE IT WAS DIAGNOSED THAT THE FUSE BOX HAD A SHORT, ... Read more
Incident date: Apr 25, 2018
ON 4/25/18 WAS TRAVELING A COUPLE OF HOURS OUT OF TOWN FOR A MEETING. WHILE ACCELERATING (UP AN INCLINE) FROM A HWY WORK ZONE OF 50 MPH, I TEMPORARILY LOST: ALL DIAL READINGS, POWER STEERING AND ENGINE SOUNDED STUCK IN A LOWER GEAR. A FEW SECONDS LATER, REGAINED EVERYTHING, CHECK ENGINE LIGHT CAME ON AND ON STAR PINGED TRANSMISSION ERROR/ TAKE IN FOR SERVICE WITHIN 1 DAY. DEALERSHIP RECEIVED U00... Read more
Incident date: Apr 11, 2018
THE TIMING CHAIN FAILED ON MY BUICK ENCLAVE. THIS IS A KNOWN DEFECT THAT SHOULD BE COVERED BY GM UNDER A RECALL. IT IS HAPPENING FREQUENTLY TO OTHER OWNERS AS WELL. IT IS A SAFETY ISSUE BECAUSE IF IT FAILS WHILE DRIVING IT CAN RESULT IN ACCIDENTS OR INJURY. THE ISSUE OCCURRED WHILE MOVING AND IMPACTED PERFORMANCE, BUT DID NOT RESULT IN AN ACCIDENT FOR ME. I HAD THE ISSUE REPAIRED BY A MECHANI... Read more
Incident date: Apr 23, 2018
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE DEALER (LUTHER GMC, 3202 36TH ST S, FARGO, ND) DIAGNOSED THAT THE STEERING GEAR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE VIN WAS NOT PROVIDED.
Incident date: May 5, 2018
STEERING WHEEL SEEMS TO LOCK WHEN WE TURN THE WHEEL, WHICH MAKES IT DIFFICULT TO TURN TO THE RIGHT OR LEFT VERY DANGEROUS WHEN MAKING TURNS WHILE DRIVING. HAS HAPPENED NUMEROUS TIMES.
Incident date: May 1, 2018
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO REPLACED THE FUEL PUMP, BUT THE FAILURE CONTINUED. UPON INSPECTION, IT WAS DISCOVERED THAT ONE OF THE FUSES IN THE FUSE BOX HAD BURNED OUT. THE FUSE WAS REPLACED, BUT IT WAS LATER DISCOVERED THAT THE FUSE AND FUSE BOX HAD MELTED. THE FAILURE WAS NO... Read more
Fire
Incident date: May 1, 2018
CAME HOME FROM THE STORE , AS I WAS GETTING GROCERIES OUT OF THE BACK THE TAIL LIFTGATE CAME DOWN AND HIT ME IN THE HEAD. NOW WHEN ITS OPEN IT JUMPS UP AND DOWN.IT HAS A MIND OF ITS OWN. VERY DANGEROUS
1 injured
Incident date: Apr 24, 2018
A MANUFACTURER DEFECT EXISTS IN THE AREA OF THE REAR FUSE BOX LOCATED UNDER THE REAR SEAT ON THE LEFT SIDE. THE SEAT BRACKET APPLIES PRESSURE TO THE FUSE BOX COVER DEFLECTING IT FROM ITS STANDARD POSITION. THIS DEFLECTION PUTS LATERAL PRESSURE ON THE FUEL PUMP RELAY. THIS LATERAL FORCE CAUSE AN WEAKED CONTACT BETWEEN THE RELAY AND THE FUSE BOX CONNECTORS. INCREASED ELECTRICAL RESISTANCE CAUSES THE... Read more
Incident date: Apr 28, 2018
I PURCHASED THIS VEHICLE SEPTEMBER 2015 FROM CARMAX IN CHARLOTTESVILLE, VA. SINCE THAT PURCHASE, I HAVE KEPT UP ALL THE ROUTINE MANTAINANCE ON A SCHEDULE FROM OIL CHANGES, ALL FLUIDS, TIRE ROTATIONS. APRIL 21, 2016, MY FIRST RATHER LARGE EXPENSE, "ENGINE CHECK'. I AM HEARING A NOISE IN THE FRONT END. WARRANTY PAID A PORTION OF THIS ISSUE AND I PAID THE BALANCE. THE SERVICE DEPARTMENT INSTALLED N ... Read more
Incident date: May 2, 2018
YESTERDAY I STARTED THE VEHICLE UP AND IT QUIT. SO I STARTED IT AGAIN AND IT RAN. THEN TODAY, I WAS BACKING OUT AND IT DIED OUT. I STARTED IT UP AGAIN AND DROVE TOWARDS HOME. THEN I WAS TRAVELING 40 PLUS MILES AN HOUR WHEN THE CAR SHUT OFF. I HIT THE BRAKES AND IT STARTED ROCKING. I WAS ALMOST HIT FROM THE CAR BEHIND ME. I HAD IT TOWED TO THE BUICK DEALERSHIP.
Incident date: Mar 30, 2018
POWER TRAIN CONTROL MODULE IT HAS EXCESS PLAY IN THE CANSHAFT.
Incident date: Apr 9, 2018
CAR WAS FINE 1 DAY NEXT DAY WOULD NOT START. HAD IT TOWED MECHANIC REPLACED FUEL PUMP AND RELAY. NEXT DAY I'M DRIVING GOING DOWN HILL AND IT LOOSES ALL POWER AND WON'T START. HAD IT TOWED AGAIN. MECHANIC REPLACED RELAY. PICKED CAR UP AND DROVE IT FOR ABOUT 2 HOURS AND RELAY BURNED OUT IN MIDDLE OF INTERSECTION. WALKED TO PARTS STORE AND BOUGHT RELAY. REPLACED AND DROVE HOME. NEXT DAY GOING TO WO... Read more
Incident date: Apr 30, 2018
SUNROOF EXPLODED OUTWARD GOING 70MPH ON INTERSTATE. NO CARS AROUND ME NO BIRDS OR OTHER THINGS. ROAD PERFECTLY SMOOTH STRAIGHT DIRECTION OF TRAVEL. NO BAD WEATHER AND ALL WINDOWS RAISED AT THE TIME. SCARED ME TO DEATH. EVERYTHING WAS NORMAL UP UNTIL THE TIME IT EXPLODED. I THOUGHT IT WAS A BULLET AT FIRST.
Incident date: Mar 20, 2018
I CANNOT TURN MY STEERING WHEEL WHEN GOING AT SLOW MPH. WHEN TRYING TO PULL INTO PARKING SPACES, DRIVEWAYS, SHARP TURNS OR BASICALLY DOING ANYTHING HAD REQUIRES ME TO DRIVE SLOWLY AND TURN, MY STEERING WHEEL WILL NOT TURN. IT'S EXTREMELY HARD.
Incident date: Apr 25, 2018
HEADLIGHTS FAIL INTERMITTENTLY WHILE DRIVING. WHILE DRIVING LAST NIGHT THE LOW BEAM HEADLIGHTS WENT OUT. THE HIGH BEAMS STILL WORKED. THIS IS ABOUT THE SIXTH TIME THIS HAS HAPPENED. I CHANGED OUT THE HEADLIGHT RELAY JUST BEFORE THIS OCCURRED AS I HAD SEEN A RECALL ON 2006 AND 2007 RAINIERS SHOWING THIS AS THE PROBLEM. AFTER A SHORT TIME THE HIGH BEAMS ALSO WENT OUT. I PARKED AND TURNED THE E... Read more
Incident date: Apr 14, 2018
TL* THE CONTACT OWNS A 2014 BUICK ENCORE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD AN ABNORMAL CLICKING NOISE COMING FROM THE ENGINE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BOKMAN OF WELLSVILLE CHEVROLET, BUICK, GMC, CADILLAC (81 S MAIN ST, WELLSVILLE, NY 14895) WHERE IT WAS DIAGNOSED THAT THE PISTONS NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRE... Read more
Incident date: Jan 1, 2018
THE DOOR LOCKS AND WINDOWS WANT WORK AT ALL ..
Incident date: Apr 1, 2018
I HAVE HAD THE HEADLIGHTS REPLACED TWICE. WHERE YOU PLUG IN THE HEADLIGHT (LOW BEAM), IT MELTS AND THE HEADLIGHT WILL NOT WORK ANYMORE.
Incident date: Apr 23, 2018
SERVICE STABILITRACK COMES ON AND REDUCES ENGINE POWER. HAPPENED THIS MORNING DRIVING ON THE FREEWAY ALMOST CAUSED A HUGE WRECK BECAUSE I HAD NOWHERE TO GO AND COULDN'T GO THE FREEWAY SPEED.
Incident date: Apr 23, 2018
SERVICE STABILITRACK COMES ON AND REDUCES ENGINE POWER. HAPPENED THIS MORNING DRIVING ON THE FREEWAY ALMOST CAUSED A HUGE WRECK BECAUSE I HAD NOWHERE TO GO AND COULDN'T GO THE FREEWAY SPEED.
Incident date: Apr 23, 2018
SERVICE STABILITRACK COMES ON AND REDUCES ENGINE POWER. HAPPENED THIS MORNING DRIVING ON THE FREEWAY ALMOST CAUSED A HUGE WRECK BECAUSE I HAD NOWHERE TO GO AND COULDN'T GO THE FREEWAY SPEED.
Incident date: Apr 20, 2017
BOTH DRIVER AND FRONT PASSENGER SEAT 'TRIM' IS CRACKING AND FALLING APART. WE PURCHASED EXTENDED WARRANTY BUT IT WILL NOT COVER THE FRONT SEAT TRIM BECAUSE ITHEY WON'T. THEY AGREE THAT IT'S NOT A WEAR ITEM LIKE OIL, GAS, BRAKES, OR WIPERS BUT STILL WON'T REPLACE THEM. THE ODD PART IS THAT THE PASSENGER SIDE IS WORSE THAN THE DRIVER'S SIDE BUT IT IS USUALLY EMPTY MONDAY-FRIDAY. IF BOTH OF OUR SE... Read more
Incident date: Apr 20, 2018
POWER SLIDING DOOR ALARM WILL SOUND GOING DOWN THE ROAD SAYING THE DOOR IS AJAR EVEN WHEN DOOR IS LOCKED CLOSED
Incident date: Apr 20, 2018
POWER SLIDING DOOR ALARM WILL SOUND GOING DOWN THE ROAD SAYING THE DOOR IS AJAR EVEN WHEN DOOR IS LOCKED CLOSED
Incident date: Apr 6, 2018
OUR BUICK VERANO 2012 DID NOT PASS INSPECTION LAST YEAR. WHEN THE BATTERY WAS CHANGED, THE DATE AND TIME WENT BACK TO THAT WHEN THE CAR WAS MADE. THE DATE AND TIME WERE ADJUSTED TO TRUE DATE AND TIME. DURING INSPECTION, THE MALFUNCTION INDICATOR LAMP WAS ON ALL THE TIME WHILE STATIONARY & IN MOTION. WE WERE TOLD TO DRIVE IT A LONG DISTANCE TO CLEAR ITSELF. IT CLEARED & IT PASSED INSPECTION AF... Read more
Incident date: Apr 6, 2018
OUR BUICK VERANO 2012 DID NOT PASS INSPECTION LAST YEAR. WHEN THE BATTERY WAS CHANGED, THE DATE AND TIME WENT BACK TO THAT WHEN THE CAR WAS MADE. THE DATE AND TIME WERE ADJUSTED TO TRUE DATE AND TIME. DURING INSPECTION, THE MALFUNCTION INDICATOR LAMP WAS ON ALL THE TIME WHILE STATIONARY & IN MOTION. WE WERE TOLD TO DRIVE IT A LONG DISTANCE TO CLEAR ITSELF. IT CLEARED & IT PASSED INSPECTION AF... Read more
Incident date: Apr 6, 2018
OUR BUICK VERANO 2012 DID NOT PASS INSPECTION LAST YEAR. WHEN THE BATTERY WAS CHANGED, THE DATE AND TIME WENT BACK TO THAT WHEN THE CAR WAS MADE. THE DATE AND TIME WERE ADJUSTED TO TRUE DATE AND TIME. DURING INSPECTION, THE MALFUNCTION INDICATOR LAMP WAS ON ALL THE TIME WHILE STATIONARY & IN MOTION. WE WERE TOLD TO DRIVE IT A LONG DISTANCE TO CLEAR ITSELF. IT CLEARED & IT PASSED INSPECTION AF... Read more
Incident date: Sep 1, 2016
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LOCK ACTUATOR FAILED, CAUSING THE DOOR TO REMAIN LOCKED AT ALL TIMES. APPROXIMATELY ONE MONTH LATER, THE REAR DRIVER SIDE DOOR LOCK ACTUATOR ALSO FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DOOR ACTUATORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCA... Read more
Incident date: Sep 1, 2016
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LOCK ACTUATOR FAILED, CAUSING THE DOOR TO REMAIN LOCKED AT ALL TIMES. APPROXIMATELY ONE MONTH LATER, THE REAR DRIVER SIDE DOOR LOCK ACTUATOR ALSO FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DOOR ACTUATORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCA... Read more
Incident date: Sep 1, 2016
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE DOOR LOCK ACTUATOR FAILED, CAUSING THE DOOR TO REMAIN LOCKED AT ALL TIMES. APPROXIMATELY ONE MONTH LATER, THE REAR DRIVER SIDE DOOR LOCK ACTUATOR ALSO FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE DOOR ACTUATORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE LOCA... Read more
Incident date: Apr 2, 2018
TL* THE CONTACT OWNS A 1996 BUICK REGAL. THE CONTACT STATED THAT THE BRAKE AND ABS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT FACILITY FOR DIAGNOSTIC TESTING AND FAILURE CODES: C1265 (REAR ABS MOTOR CIRCUIT SHORTED TO GROUND) AND C1286 (EBCM/EBTCM FAILED TO ILLUMINATE THE RED BRAKE WARNING INDICATOR) WERE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO ... Read more
Incident date: Apr 2, 2018
TL* THE CONTACT OWNS A 1996 BUICK REGAL. THE CONTACT STATED THAT THE BRAKE AND ABS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT FACILITY FOR DIAGNOSTIC TESTING AND FAILURE CODES: C1265 (REAR ABS MOTOR CIRCUIT SHORTED TO GROUND) AND C1286 (EBCM/EBTCM FAILED TO ILLUMINATE THE RED BRAKE WARNING INDICATOR) WERE LOCATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO ... Read more
Incident date: Sep 7, 2017
WHILE OPERATING THE VEHICLE WHEN COMING TO A STOP THE VEHICLE WILL CUT OFF SUDDENLY WITHOUT WARNING AT RANDOM TIMES. IT SEEMS TO BE AFTER THE CAR HAS BEEN DRIVEN FOR MORE THAN ABOUT 15 MINUTES AT A TIME. THIS CAN HAPPEN WHEN STOPPING JUST FOR A MOMENT IN STOP AND GO TRAFFIC, OR WHEN STOPPING FOR A TRAFFIC LIGHT. A LIGHT COMES ON IN THE CAR THAT SAYS SERVICE BATTERY CHARGING SYSTEM. THIS IS VERY D... Read more
Incident date: Aug 21, 2017
FUSE BLOCK AND RELAY BURNED UP UNDER REAR SEAT. CAR WOULDN'T START SEVERAL TIMES. AFTER CAR BECAME WARM, IT WOULDN'T START ANYMORE. IT ACTUALLY BURNED THE FOAM AROUND THE SEATS.
Incident date: Mar 31, 2018
POWER STEERING LOCKS UP OR GOES OUT WHILE TURNING AT SLOW SPEEDS OR WHEN YOU APPLY THE BRAKES. THIS HAPPENS ON THE HIGHWAY, CITY STREETS, PARKING LOTS OR IN DRIVEWAYS. THERE IS NO WARNING OR APPARENT REASON FOR THIS TO HAPPEN. WHEN IT STARTED WE HAD OUR MECHANIC TAKE A LOOK, AND HE STATED EVERYTHING LOOKED GOOD AND POWER STEERING FLUID LEVELS WERE NORMAL. HE SUGGESTED HE COULD LOOK AT THE STEER... Read more
Incident date: Mar 31, 2018
POWER STEERING LOCKS UP OR GOES OUT WHILE TURNING AT SLOW SPEEDS OR WHEN YOU APPLY THE BRAKES. THIS HAPPENS ON THE HIGHWAY, CITY STREETS, PARKING LOTS OR IN DRIVEWAYS. THERE IS NO WARNING OR APPARENT REASON FOR THIS TO HAPPEN. WHEN IT STARTED WE HAD OUR MECHANIC TAKE A LOOK, AND HE STATED EVERYTHING LOOKED GOOD AND POWER STEERING FLUID LEVELS WERE NORMAL. HE SUGGESTED HE COULD LOOK AT THE STEER... Read more
Incident date: Feb 5, 2018
TL* THE CONTACT OWNED A 2015 BUICK LACROSSE. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. BOTH DRIVERS SUSTAINED MAJOR INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 15,000. *TT
Crash
2 injured
Incident date: Mar 28, 2018
THE DRIVERS SIDE BLIND SPOT INDICATOR IS MALFUNCTIONING AND GIVING FALSE AND ERRONEOUS INDICATIONS THIS IS DUE TO THE INCORRECT PARTS BEING INSTALLED AT THE FACTORY. THE DEALERSHIP SAID THAT "CONTROL MODULE" FROM THE FACTORY WAS THE INCORRECT PART NUMBER FOR THE VEHICLE AND MAY THE CAUSE OF THE PROBLEM, BUT THEY ARE UNSURE AS THEY HAVE BEEN UNABLE TO REPLACE IT.
Incident date: Mar 17, 2018
I HAD JUST DRIVEN THE CAR ON A 2 HOUR TRIP WITH NO ISSUE. I DROVE THAT TRIP IN THE MORNING AND THAT AFTERNOON I WENT TO START THE CAR AND THE STARTER WAS GOING BUT THE ENGINE WOULDN'T START. I LIFTED THE BACK SEAT TO FIND AN AWFUL SMELL COMING FROM THE FUSE BOX. I PULLED THE FUEL PUMP FUSE TO FIND IT SINGED. THE VEHICLE WILL BE NEEDING A NEW FUSE BOX AND I'M STILL WAITING TO FIND THE PART.
Incident date: Mar 17, 2018
I HAD JUST DRIVEN THE CAR ON A 2 HOUR TRIP WITH NO ISSUE. I DROVE THAT TRIP IN THE MORNING AND THAT AFTERNOON I WENT TO START THE CAR AND THE STARTER WAS GOING BUT THE ENGINE WOULDN'T START. I LIFTED THE BACK SEAT TO FIND AN AWFUL SMELL COMING FROM THE FUSE BOX. I PULLED THE FUEL PUMP FUSE TO FIND IT SINGED. THE VEHICLE WILL BE NEEDING A NEW FUSE BOX AND I'M STILL WAITING TO FIND THE PART.
Incident date: Feb 27, 2018
I SUBMIT THIS COMPLAINT ON BEHALF OF MY SENIOR CITIZEN MOTHER WHO IS 75 YEARS OLD. MY MOM HAD A VERY SCARY EXPERIENCE & GOT LOCKED INSIDE OF HER BUICK CAR FOR OVER 1/2 HOUR & COULD NOT UNLOCK ANY OF 4 CAR DOORS FROM INSIDE TO ESCAPE OUT OF HER CAR. PLUS, KEY WOULD NOT TURN IN IGNITION & CAR WHEEL LOCKED UP. IT WAS WINTER SEASON !! CAR WAS STATIONERY. ALL CAR WINDOWS WERE ROLLED UP SO MY MOM COULD ... Read more
Incident date: Feb 27, 2018
I SUBMIT THIS COMPLAINT ON BEHALF OF MY SENIOR CITIZEN MOTHER WHO IS 75 YEARS OLD. MY MOM HAD A VERY SCARY EXPERIENCE & GOT LOCKED INSIDE OF HER BUICK CAR FOR OVER 1/2 HOUR & COULD NOT UNLOCK ANY OF 4 CAR DOORS FROM INSIDE TO ESCAPE OUT OF HER CAR. PLUS, KEY WOULD NOT TURN IN IGNITION & CAR WHEEL LOCKED UP. IT WAS WINTER SEASON !! CAR WAS STATIONERY. ALL CAR WINDOWS WERE ROLLED UP SO MY MOM COULD ... Read more
Incident date: Feb 27, 2018
I SUBMIT THIS COMPLAINT ON BEHALF OF MY SENIOR CITIZEN MOTHER WHO IS 75 YEARS OLD. MY MOM HAD A VERY SCARY EXPERIENCE & GOT LOCKED INSIDE OF HER BUICK CAR FOR OVER 1/2 HOUR & COULD NOT UNLOCK ANY OF 4 CAR DOORS FROM INSIDE TO ESCAPE OUT OF HER CAR. PLUS, KEY WOULD NOT TURN IN IGNITION & CAR WHEEL LOCKED UP. IT WAS WINTER SEASON !! CAR WAS STATIONERY. ALL CAR WINDOWS WERE ROLLED UP SO MY MOM COULD ... Read more