Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Aug 23, 2018
I RECENTLY PURCHASED THIS VEHICLE USED. UPON INSPECTION, I DISCOVERED THAT THE BRAKE LINES ARE SEVERELY CORRODED AND REQUIRE REPLACEMENT. ON FURTHER INSPECTION, I DISCOVERED THAT THE ENGINE CRADLE, BUSHINGS, AND FASTENING HARDWARE ARE SEVERELY CORRODED AS WELL. THE REST OF THE VEHICLE IS NOT CORRODED IN ANY WAY, NOT EVEN RUST BELT PROBLEM AREAS. FROM RESEARCHING ONLINE (INCLUDING OTHER COMPLAINTS ... Read more
Incident date: Aug 23, 2018
I RECENTLY PURCHASED THIS VEHICLE USED. UPON INSPECTION, I DISCOVERED THAT THE BRAKE LINES ARE SEVERELY CORRODED AND REQUIRE REPLACEMENT. ON FURTHER INSPECTION, I DISCOVERED THAT THE ENGINE CRADLE, BUSHINGS, AND FASTENING HARDWARE ARE SEVERELY CORRODED AS WELL. THE REST OF THE VEHICLE IS NOT CORRODED IN ANY WAY, NOT EVEN RUST BELT PROBLEM AREAS. FROM RESEARCHING ONLINE (INCLUDING OTHER COMPLAINTS ... Read more
Incident date: Aug 25, 2018
I WAS DRIVING DOWN THE ROAD AND THE VEHICLE WENT TOTALLY DEAD WITH NO WARNING
Incident date: Apr 17, 2014
WINDOW MOTOR HAS GONE OUT NUMEROUS TIMES ON FRONT 2 WINDOWS AND HAS HAD TO BE REPLACED.LAST TIME DRIVERS SIDE WAS REPAIRED WAS 4-17-2014.THAT WAS 3RD REPAIR .HAS SINCE BROKEN AGAIN BUT I DID NOT REPAIR IT AGAIN. BACK DRIVER SIDE WINDOW FELL OPEN WHILE ON INTERSTATE 2 YEARS AGO. MY CAR IS GARAGE KEPT WITH AROUND 60,000 MILES.THESE ISSUES STARTED WITHIN 3 OR 4 YEARS AFTER I PURCHASED IT NEW. THE RE... Read more
Incident date: Aug 23, 2018
HEAD LIGHTS ARE NOT BRIGHT ENOUGH AND POSE A VERY SIGNIFICANT DANGER. DEALER SAYS THAT IT IS STANDARD.I HAVE COMPLAINED ON 2 WARRANTY SERVICE VISITS INCLUDING TODAY.
Incident date: Jul 31, 2018
TAKATA RECALL 7/31/2018 T BONE ACCIDENT BY DRIVER WHO RAN STOP SIGN SUSTAIN HEAD INJURIES AND CONCUSSION BLACKOUT TAKEN TO HOSPITAL BY AMBULANCE FROM INJURIES AIR BAGS DID NOT DEPLOY UNDER MEDICAL CARE
Crash
3 injured
Incident date: Aug 22, 2018
19" CHROME CLAD ALUMINUM WHEELS CONSTANT LEAK AIR. TIRES MUST BE INFLATED EVERY 3 TO FOUR DAYS. NOT SAFE FOR WIFE OR DAUGHTER TO HAVE TO GET TIRES INFLATED WHEN ON VACATION OR AWAY FROM HOME. PURCHASED AN AIR COMPRESSOR FOR HOME USE DUE TO THE INCONVENIENCE OF INLATING TIRES SO OFTEN.
Incident date: Jul 18, 2018
RADIO STATIONS RANDOMLY GO OUT OF RECEPTION, WHEN CLEARLY WITHIN THE CITY LIMITS OF THE STATION.
Incident date: May 21, 2018
PURCHASED 2010 BUICK ENCLAVE NEW ON 8/17/08. HAD 48800 MILES ON IT, ON 1121/16 CHECK ENGINE LIGHT CAME ON WITH CODE P0008. TOOK IT IN GARAGE & DISCOVERED TIMING CHAIN HAD EXCESSIVE WEAR PLUS REPLACED BOTH CAMSHAFTS, VALVE COVERS GASKETS, TIMING COVER GASKET, INTAKE MANIFOLD GASKET & ETC. WAS FIXED FOR $3536.80. ON 5/21/18 AT 59050 ENGINE LIGHT CAME ON AGAIN WITH CODE P0017 TOOK IT BACK IN FOUND... Read more
Incident date: Apr 1, 2018
TL* THE CONTACT OWNS A 2013 BUICK VERANO. WHEN THE VEHICLE WAS STARTED, THE BLIND SPOT DETECTION INDICATOR ILLUMINATED AND THE SUN ROOF WAS INOPERABLE. THE VEHICLE WAS TAKEN TO MATTHEWS AUTO GROUP (3721 OLD VESTAL RD, VESTAL, NY 13850) WHERE IT WAS DIAGNOSED THAT THE BLIND SPOT SENSOR NEEDED TO BE REPLACED. THE TECHNICIAN STATED THAT THE SENSOR FAILURE MAY HAVE AFFECTED THE SUN ROOF. THE MANUFACTU... Read more
Incident date: Apr 1, 2018
TL* THE CONTACT OWNS A 2013 BUICK VERANO. WHEN THE VEHICLE WAS STARTED, THE BLIND SPOT DETECTION INDICATOR ILLUMINATED AND THE SUN ROOF WAS INOPERABLE. THE VEHICLE WAS TAKEN TO MATTHEWS AUTO GROUP (3721 OLD VESTAL RD, VESTAL, NY 13850) WHERE IT WAS DIAGNOSED THAT THE BLIND SPOT SENSOR NEEDED TO BE REPLACED. THE TECHNICIAN STATED THAT THE SENSOR FAILURE MAY HAVE AFFECTED THE SUN ROOF. THE MANUFACTU... Read more
Incident date: Aug 16, 2018
TL* THE CONTACT OWNS A 2012 BUICK REGAL. WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE INDICATOR ILLUMINATED AND "REDUCE SPEED" WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE VEHICLE DECELERATED TO 20 MPH AND WOULD NOT ACCELERATE BEYOND THAT SPEED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DETERMINED THAT THE TIMING CHAIN AND THE SENSOR ... Read more
Incident date: Jan 1, 2015
THE HORN WILL SOUND WITHOUT PRESSING THE HORN BUTTON(S) WHEN THE CAR IS IN MOTION OR UNOCCUPIED. THIS OCCURS WHEN THE WEATHER IS COLD. I HAVE RESEARCHED THIS ONLINE AND IT IS APPARENTLY AN ISSUE FOR MANY OWNERS. PART OF THE AIR BAG CONTRACTS DURING THE WINTER MONTHS PRESSING ON PART OF THE HORN BUTTON. THE ONLY WAY TO SHUT IT OFF IS TO PULL THE HORN FUSE. I AM CONCERNED THIS MAY LEAD TO AN EL... Read more
Incident date: Jan 1, 2015
THE HORN WILL SOUND WITHOUT PRESSING THE HORN BUTTON(S) WHEN THE CAR IS IN MOTION OR UNOCCUPIED. THIS OCCURS WHEN THE WEATHER IS COLD. I HAVE RESEARCHED THIS ONLINE AND IT IS APPARENTLY AN ISSUE FOR MANY OWNERS. PART OF THE AIR BAG CONTRACTS DURING THE WINTER MONTHS PRESSING ON PART OF THE HORN BUTTON. THE ONLY WAY TO SHUT IT OFF IS TO PULL THE HORN FUSE. I AM CONCERNED THIS MAY LEAD TO AN EL... Read more
Incident date: Aug 20, 2018
ALTERNATOR FAILED CAUGHT FIRE, OVERCHARGED BATTERY, EXPLODED BATTERY
Fire
Incident date: Aug 7, 2018
AFTER THE CAR SITTING IN THE SUN, DRIVING IN SLOW TRAFFIC THE CAR IS RUNNING ROUGH, THE GAS MILLAGE DROPPED, THE BRAKE MAKING NOISE WHEN YOU STOP. WHEN ACCELERATE THERE IS GRINDING NOISE. I PULLED TO THE SIDE AND TURN OFF THE CAR FOR FIVE MINUTES, I START THE CAR AND IT RUN AS NORMAL. THIS WAS HAPPENING BEFORE FOR 2 MONTH. TAKE IT TO THE DEALER 3 TIMES, THEY ADVISE THERE IS NOTHING WRONG. LAST TIM... Read more
Incident date: Aug 7, 2018
AFTER THE CAR SITTING IN THE SUN, DRIVING IN SLOW TRAFFIC THE CAR IS RUNNING ROUGH, THE GAS MILLAGE DROPPED, THE BRAKE MAKING NOISE WHEN YOU STOP. WHEN ACCELERATE THERE IS GRINDING NOISE. I PULLED TO THE SIDE AND TURN OFF THE CAR FOR FIVE MINUTES, I START THE CAR AND IT RUN AS NORMAL. THIS WAS HAPPENING BEFORE FOR 2 MONTH. TAKE IT TO THE DEALER 3 TIMES, THEY ADVISE THERE IS NOTHING WRONG. LAST TIM... Read more
Incident date: Aug 7, 2018
AFTER THE CAR SITTING IN THE SUN, DRIVING IN SLOW TRAFFIC THE CAR IS RUNNING ROUGH, THE GAS MILLAGE DROPPED, THE BRAKE MAKING NOISE WHEN YOU STOP. WHEN ACCELERATE THERE IS GRINDING NOISE. I PULLED TO THE SIDE AND TURN OFF THE CAR FOR FIVE MINUTES, I START THE CAR AND IT RUN AS NORMAL. THIS WAS HAPPENING BEFORE FOR 2 MONTH. TAKE IT TO THE DEALER 3 TIMES, THEY ADVISE THERE IS NOTHING WRONG. LAST TIM... Read more
Incident date: Aug 16, 2018
I WAS DRIVING ON A HIGHWAY 6 IN WATERLOO INDIANA AND MY SUNROOF EXPLODED AND THE ENTIRE GLASS WAS SHATTERED AND HAD A HUGE HOLE. THE EXPLOSION WAS LIKE A SHORT GUN GOING OFF. I THOUGHT SOME ONE SHOT OR THREW SOMETHING BUT THERE WAS NO OVERPASS. I CALLED THE POLICE JUST TO MAKE SURE AND A REPORT WAS FILED
Incident date: Aug 5, 2014
THE "ABS LIGHT" HAS BEEN COMING ON FOR THE PAST SEVERAL YEARS. THE AIR CONDITIONER HAS NOT BEEN WORKING EFFICIENTLY FOR THE PAST 3 YEARS. I HAVE TAKEN IT TO THE DEALER AND THEY CONSISTENTLY STATE NOTHING IS WRONG.
Incident date: Aug 5, 2014
THE "ABS LIGHT" HAS BEEN COMING ON FOR THE PAST SEVERAL YEARS. THE AIR CONDITIONER HAS NOT BEEN WORKING EFFICIENTLY FOR THE PAST 3 YEARS. I HAVE TAKEN IT TO THE DEALER AND THEY CONSISTENTLY STATE NOTHING IS WRONG.
Incident date: Apr 23, 2017
THE A/C TURNS OFF DUE TO HIGH ENGINE TEMPERATURE. THERE IS A LOUD FAN NOISE. SOUNDS LIKE MY CAR IS STILL ON. THE ALERT TURNS ON AND OFF RANDOMLY.
Incident date: Feb 7, 2018
THE THROTTLE BODY HAS A DEFECT WHICH SHUTS OFF ALL POWER TO VEHICLE WITH NO NOTICE. THE ENGINE AND TRANSMISSION LOCK UP YOU LOSE ALL STEERING CONTROL AND NO BRAKES. ALSO NO LIGHTS SO WHEN IT HAPPENS AT NIGHT IT IS PITCH BLACK. GM DOES KNOW ABOUT THE PROBLEM AND WHEN I QUESTIONED THEM ABOUT THE LOSS OF LIFE LIKE WHAT HAPPEND WITH THE CHEVY CRUZE ALL MEMBERS OF GM ARE TOLD TO HANG UP THE PHONE. ... Read more
2 injured
Incident date: Feb 7, 2018
THE THROTTLE BODY HAS A DEFECT WHICH SHUTS OFF ALL POWER TO VEHICLE WITH NO NOTICE. THE ENGINE AND TRANSMISSION LOCK UP YOU LOSE ALL STEERING CONTROL AND NO BRAKES. ALSO NO LIGHTS SO WHEN IT HAPPENS AT NIGHT IT IS PITCH BLACK. GM DOES KNOW ABOUT THE PROBLEM AND WHEN I QUESTIONED THEM ABOUT THE LOSS OF LIFE LIKE WHAT HAPPEND WITH THE CHEVY CRUZE ALL MEMBERS OF GM ARE TOLD TO HANG UP THE PHONE. ... Read more
2 injured
Incident date: Feb 7, 2018
THE THROTTLE BODY HAS A DEFECT WHICH SHUTS OFF ALL POWER TO VEHICLE WITH NO NOTICE. THE ENGINE AND TRANSMISSION LOCK UP YOU LOSE ALL STEERING CONTROL AND NO BRAKES. ALSO NO LIGHTS SO WHEN IT HAPPENS AT NIGHT IT IS PITCH BLACK. GM DOES KNOW ABOUT THE PROBLEM AND WHEN I QUESTIONED THEM ABOUT THE LOSS OF LIFE LIKE WHAT HAPPEND WITH THE CHEVY CRUZE ALL MEMBERS OF GM ARE TOLD TO HANG UP THE PHONE. ... Read more
2 injured
Incident date: Jun 1, 2018
GM HAS KNOW ABOUT THE FAULTY TIMING CHAIN AND THE SEALS USED ON THE MOTOR FOR YEARS AND CONTINUED TO USE IT COSTING OWNERS THOUSANDS OF DOLLARS INSTEAD OF TAKING THE NECESSARY STEPS TO RESOLVE THE PROBLEM BEFORE CONTINUING THE MANUFACTURING PROCESS. I HAVE OIL LEAKING OUT FROM UNDER THE VEHICLE ON THE PASSENGER SIDE. THIS HAS CAUSED A LARGE AMOUNT OF OIL TO ACCUMULATE ON THE ENGINE,BRAKES AND UND... Read more
Incident date: Jun 20, 2018
FUEL PUMP RELAY HEATED UP AND BURNED UP FUSE BLOCK WITCH IS LOCATED UNDER REAR SEAT.FIRE HAZARD. SITS ABOVE GAS TANK. CAR WILL NOT START OR WILL LOSE POWER WHILE DRIVING.LOST STEERING AND BRAKES. THERE HAS BEEN NUMEROUS COMPLAINTS ABOUT THIS. ALSO IGNITION SWITCH NOT WORKING.
Incident date: Jun 20, 2018
FUEL PUMP RELAY HEATED UP AND BURNED UP FUSE BLOCK WITCH IS LOCATED UNDER REAR SEAT.FIRE HAZARD. SITS ABOVE GAS TANK. CAR WILL NOT START OR WILL LOSE POWER WHILE DRIVING.LOST STEERING AND BRAKES. THERE HAS BEEN NUMEROUS COMPLAINTS ABOUT THIS. ALSO IGNITION SWITCH NOT WORKING.
Incident date: Aug 13, 2018
RADIO SHUTS ON AN OFF AS I DRIVE. THE ENGINE SHUTS OFF WHILE DRIVING AND I HAVE TO PULL OVER TO A SAFE AREA, IT'S SO SCARY AND UNSAFE.
Incident date: Aug 13, 2018
RADIO SHUTS ON AN OFF AS I DRIVE. THE ENGINE SHUTS OFF WHILE DRIVING AND I HAVE TO PULL OVER TO A SAFE AREA, IT'S SO SCARY AND UNSAFE.
Incident date: Aug 13, 2018
RADIO SHUTS ON AN OFF AS I DRIVE. THE ENGINE SHUTS OFF WHILE DRIVING AND I HAVE TO PULL OVER TO A SAFE AREA, IT'S SO SCARY AND UNSAFE.
Incident date: Jul 27, 2018
BATTERY WEST EVEN A YEAR OLD AND IT WENT OUT. DEAD. COOLANT WAS LEAKING. BUT WASN'T LEAKING AT FIRST. I BELIEVE THEY DAMAGED IT. WHEN WE TOOK IT FOR CHECK UP THE SAME WARRANTY WAS GOING OUT AND THEY SAID WE WILL MAKE SURE EVERYTHING IS WORKING. THEY JUST HALF FIX EVERY THING AND GOT THE MONEY. THIS IS A LEMON.COOLANT LEAK AND CONDITIONING STILL DON'T WORK.WHAT DO YOU DO.JUST
Incident date: Jul 27, 2018
BATTERY WEST EVEN A YEAR OLD AND IT WENT OUT. DEAD. COOLANT WAS LEAKING. BUT WASN'T LEAKING AT FIRST. I BELIEVE THEY DAMAGED IT. WHEN WE TOOK IT FOR CHECK UP THE SAME WARRANTY WAS GOING OUT AND THEY SAID WE WILL MAKE SURE EVERYTHING IS WORKING. THEY JUST HALF FIX EVERY THING AND GOT THE MONEY. THIS IS A LEMON.COOLANT LEAK AND CONDITIONING STILL DON'T WORK.WHAT DO YOU DO.JUST
Incident date: Jul 27, 2018
BATTERY WEST EVEN A YEAR OLD AND IT WENT OUT. DEAD. COOLANT WAS LEAKING. BUT WASN'T LEAKING AT FIRST. I BELIEVE THEY DAMAGED IT. WHEN WE TOOK IT FOR CHECK UP THE SAME WARRANTY WAS GOING OUT AND THEY SAID WE WILL MAKE SURE EVERYTHING IS WORKING. THEY JUST HALF FIX EVERY THING AND GOT THE MONEY. THIS IS A LEMON.COOLANT LEAK AND CONDITIONING STILL DON'T WORK.WHAT DO YOU DO.JUST
Incident date: Apr 5, 2018
2017 BUICK ENVISION. CONSUMER WRITES IN REGARDS WOBBLING IN THE FRONT END OF CAR WHILE TURNING CORNERS. *LD *JS
Incident date: Apr 5, 2018
2017 BUICK ENVISION. CONSUMER WRITES IN REGARDS WOBBLING IN THE FRONT END OF CAR WHILE TURNING CORNERS. *LD *JS
Incident date: Apr 5, 2018
2017 BUICK ENVISION. CONSUMER WRITES IN REGARDS WOBBLING IN THE FRONT END OF CAR WHILE TURNING CORNERS. *LD *JS
Incident date: Aug 15, 2018
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. THE CONTACT STATED THAT THE SPEEDOMETER GAUGE KEPT FLASHING ON AND OFF. THE VEHICLE WAS TAKEN TO BERGSTROM BUICK GMC CADILLAC OF GREEN BAY (301 N TAYLOR ST, GREEN BAY, WI, (920) 522-4149) AND A SOFTWARE UPDATE WAS PERFORMED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 8-4524536876. THE MANUFACTURER PROMISED TO ... Read more
Incident date: Aug 14, 2018
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO UNKNOWN DEALER IN 2014 TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM); HOWEVER; THE REPAIR DID NOT PREVENT THE FAILURE. THE CONTACT STATED THAT WHILE REVERSING, THE VEHICLE STALLED AND ALL LIGHTS ON THE INSTRUMENTAL PANEL FLICKERED AND THE BATTERY WARNING LIGHT ILLUMINATED. THE C... Read more
Incident date: Aug 14, 2018
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO UNKNOWN DEALER IN 2014 TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM); HOWEVER; THE REPAIR DID NOT PREVENT THE FAILURE. THE CONTACT STATED THAT WHILE REVERSING, THE VEHICLE STALLED AND ALL LIGHTS ON THE INSTRUMENTAL PANEL FLICKERED AND THE BATTERY WARNING LIGHT ILLUMINATED. THE C... Read more
Incident date: May 10, 2018
PREMIUM PACKAGE COMES WITH SAFETY ALERTS. HOWEVER THREE OF THE ALERTS DO NOT PROVIDE ANY OF THE SAFETY FUNCTION DESCRIBED. FRONT COLLISION ALERT - HAVE HAD THREE EMERGENCY BRAKING SITUATIONS AND IN ALL THREE WHERE THE RED BEEPING ALERT IN THE DASH DID NOT FUNCTION. TESTED BY GM ENGINEER AND HE COULD NOT MAKE IT WORK AT OVER 20 MPH. ICONS IN INSTRUMENTION LIGHT UP SO IT IS SEEING CARS BUT NO WARN... Read more
Incident date: May 1, 2017
TL* THE CONTACT OWNS A 2016 BUICK LACROSSE. WHILE THE CONTACT'S HUSBAND WAS DRIVING 45 MPH, THE VEHICLE SHOOK AND SWAYED TO THE LEFT AND RIGHT. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000.
Incident date: May 1, 2017
TL* THE CONTACT OWNS A 2016 BUICK LACROSSE. WHILE THE CONTACT'S HUSBAND WAS DRIVING 45 MPH, THE VEHICLE SHOOK AND SWAYED TO THE LEFT AND RIGHT. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000.
Incident date: Feb 1, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT STATED THAT THE VEHICLE WAS HESITANT AND THERE WAS A LACK OF ENGINE POWER. THE DEALER (REYNOLDS BUICK GMC, 345 N CITRUS ST, WEST COVINA, CA 91791, (626) 966-4461) REPLACED THE ENGINE ASSEMBLY, BUT THE FAILURE CONTINUED. IT WAS LATER DIAGNOSED THAT THE TRANSMISSION ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTU... Read more
Incident date: Feb 1, 2015
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT STATED THAT THE VEHICLE WAS HESITANT AND THERE WAS A LACK OF ENGINE POWER. THE DEALER (REYNOLDS BUICK GMC, 345 N CITRUS ST, WEST COVINA, CA 91791, (626) 966-4461) REPLACED THE ENGINE ASSEMBLY, BUT THE FAILURE CONTINUED. IT WAS LATER DIAGNOSED THAT THE TRANSMISSION ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTU... Read more
Incident date: Aug 13, 2018
CAR GIVING A CODE OF ELECTRICAL CONTROL MODULE GCM .L HAVE THE CODE P 0062
Incident date: Aug 13, 2018
CAR GIVING A CODE OF ELECTRICAL CONTROL MODULE GCM .L HAVE THE CODE P 0062
Incident date: Jul 10, 2018
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE EQUIPPED WITH ADAPTIVE HEADLIGHTS. WHILE DRIVING DOWNHILL AT NIGHT, THE HEADLAMPS FAILED TO PROVIDE ADEQUATE ILLUMINATION. THE CONTACT STATED THAT THE FAILURE OCCURRED ONLY WHILE TRAVELING DOWNHILL. THE VEHICLE WAS TAKEN TO BURNWORTH-ZOLLARS CHEVROLET (350 US-6, LIGONIER, IN 46767, (260) 894-3127) TO BE DIAGNOSED. THE CONTACT STATED THAT THE HEADLAMPS WER... Read more
Incident date: Aug 7, 2018
ON 5/26/18 I TEST DROVE A USED 2014 BUICK ENCORE AT GULF COAST CHEVROLET BUICK IN ANGLETON TX. I LIKED THE CAR BUT NOTICED IT IDLED A LITTLE. I SPOKE WITH THE SALES ASSOCIATE AND THE SERVICE TECH AND THEY BOTH SAID THAT WAS NORMAL FOR THE CAR. I DECIDED TO PROCEED AND PURCHASE THE VEHICLE. SINCE THEN I HAVE HAD MULTIPLE ISSUES WITH THE CAR, INCLUDING THE ROUGH IDLE GETTING WORSE. SINCE MAY 26 2018... Read more
Incident date: Aug 4, 2018
THE HEADLIGHT DRIVER MODULE (HDM) FAILED AND THE HEADLIGHTS WENT OUT.