Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jul 1, 2018
DOOR DOES NOT OPEN USING EITHER INNER OR OUTER DOOR HANDLE. I HAVE SEEN MANY PEOPLE COMPLAIN ABOUT THIS ISSUE ON LINE. BUICK HAS HAD THIS PROBLEM ON MULTIPLE CARS FOR MULTIPLE YEARS. SAFETY ISSUE BIG TIME WHEN ONE CANNOT GET OUT OF THE CAR QUICKLY BECAUSE DOOR WON'T OPEN. THERE ARE ONLY 2 PEOPLE IN MY FAMILY AND THUS THE REAR DOORS ARE VERY SELDOM USED. DID NOT BREAK FROM OVERUSE, DESIGN PROBL... Read more
Incident date: Nov 21, 2017
I HAD JUST LEASED THIS CAR, DROVE LESS THAN 2 MILES FROM HOME WHEN MY BRAKES FAILED. I APPLIED BRAKES TO STOP, BUT THE CAR WOULD NOT STOP, IT SLOWED TO 14 MPH - KEPT MOVING UNTIL I SLAMMED INTO TRUCK APPROX 3-400' AHEAD OF ME, HAD PLENTY OF ROOM TO STOP. PRETENSIONER FAILED - DRIVER SEATBELT COLLAPSED AROUND ME WHILE LOCKED IN PLACE THE SECOND I SLAMMED ON BRAKE. DRIVER SEATBELT WAS ON PASSENGER ... Read more
Crash
1 injured
Incident date: Nov 21, 2017
I HAD JUST LEASED THIS CAR, DROVE LESS THAN 2 MILES FROM HOME WHEN MY BRAKES FAILED. I APPLIED BRAKES TO STOP, BUT THE CAR WOULD NOT STOP, IT SLOWED TO 14 MPH - KEPT MOVING UNTIL I SLAMMED INTO TRUCK APPROX 3-400' AHEAD OF ME, HAD PLENTY OF ROOM TO STOP. PRETENSIONER FAILED - DRIVER SEATBELT COLLAPSED AROUND ME WHILE LOCKED IN PLACE THE SECOND I SLAMMED ON BRAKE. DRIVER SEATBELT WAS ON PASSENGER ... Read more
Crash
1 injured
Incident date: Nov 21, 2017
I HAD JUST LEASED THIS CAR, DROVE LESS THAN 2 MILES FROM HOME WHEN MY BRAKES FAILED. I APPLIED BRAKES TO STOP, BUT THE CAR WOULD NOT STOP, IT SLOWED TO 14 MPH - KEPT MOVING UNTIL I SLAMMED INTO TRUCK APPROX 3-400' AHEAD OF ME, HAD PLENTY OF ROOM TO STOP. PRETENSIONER FAILED - DRIVER SEATBELT COLLAPSED AROUND ME WHILE LOCKED IN PLACE THE SECOND I SLAMMED ON BRAKE. DRIVER SEATBELT WAS ON PASSENGER ... Read more
Crash
1 injured
Incident date: Jul 30, 2018
WHEN DRIVING MY CAR OVER 5 MILES IT WILL CHOKE AND NOT LET ME ACCELERATE AND THE SPEEDOMETER GOES TO 0. CAN YOU TELL ME WHAT THE PROBLEM COULD BE?
Incident date: Jul 30, 2018
WHEN DRIVING MY CAR OVER 5 MILES IT WILL CHOKE AND NOT LET ME ACCELERATE AND THE SPEEDOMETER GOES TO 0. CAN YOU TELL ME WHAT THE PROBLEM COULD BE?
Incident date: Jun 1, 2018
AIRBAG INDICATOR CONTINUES TO GO ON AND OFF WITH NO ONE SITTING ON THE PASSENGER FRONT SIDE. WITH A PERSON SEATED ON THE PASSENGER FRONT SIDE IT INDICATES AIRBAG OFF IN MOTION ESPECIALLY AND EVEN WHILE PARKED.... FEELS LIKE THE TIRES ARE ABOUT TO FALL OFF WHEN DRIVING OR TURNING ESPECIALLY ON THREE FRONT TIRES AND EVEN WORSE WHEN GOING OVER BUMBS SPEED BUMBS OR HOLES WHILE DRIVING
Incident date: Jun 1, 2018
AIRBAG INDICATOR CONTINUES TO GO ON AND OFF WITH NO ONE SITTING ON THE PASSENGER FRONT SIDE. WITH A PERSON SEATED ON THE PASSENGER FRONT SIDE IT INDICATES AIRBAG OFF IN MOTION ESPECIALLY AND EVEN WHILE PARKED.... FEELS LIKE THE TIRES ARE ABOUT TO FALL OFF WHEN DRIVING OR TURNING ESPECIALLY ON THREE FRONT TIRES AND EVEN WORSE WHEN GOING OVER BUMBS SPEED BUMBS OR HOLES WHILE DRIVING
Incident date: Sep 9, 2018
THE STEARING JOINT AND BAR ARE TOTALY RUSTED OUT. I LIVE IN CALIFORNIA. AND THIS CAR IS A 2015 BUT SOLD IN 2016. THE PICTURES WONT UP LOAD
Incident date: Aug 30, 2018
A LOT OF PRESSURE IS NEEDED IN ORDER FOR THE BRAKE LIGHT TO ILLUMINATE. THE BRAKE LIGHT ONLY ILLUMINATES WHEN AT A COMPLETE STOP BUT NOT WHEN GRADUALLY ATTEMPTING TO SLOW DOWN AND STOP. I HAVE HAD MY CAR AT A REPAIR SHOP AND DURING THE DISCUSSION I WAS TOLD THAT I WOULD HAVE TO ADD MORE PRESSURE TO THE BRAKES FOR THE BRAKE LIGHT TO ILLUMINATE. THIS COULD CAUSE A SERIOUS ACCIDENT BECAUSE CARS BEHI... Read more
Incident date: Sep 5, 2018
I PULLED INTO A PARKING SPACE AND STOPPED. I TOOK MY FOOT OFF THE BREAK AND THE CAR LURCHED FORWARD, RUNNING INTO A WOODEN RAIL FENCE. THE FENCE WHICH WAS OLD, WAS KNOCKED DOWN. IT ALL HAPPENED SO QUICKLY, I WASN'T SURE IF I HAD HIT THE ACCELERATOR. TWO DAYS LATER I MADE A NORMAL STOP IN TRAFFIC. AFTER BREAKING, THE CAR LURCHED FORWARD. I PUSHED ON THE BREAK PEDAL TO STOP THE CAR, BEFORE IT COU... Read more
Incident date: Sep 5, 2018
I PULLED INTO A PARKING SPACE AND STOPPED. I TOOK MY FOOT OFF THE BREAK AND THE CAR LURCHED FORWARD, RUNNING INTO A WOODEN RAIL FENCE. THE FENCE WHICH WAS OLD, WAS KNOCKED DOWN. IT ALL HAPPENED SO QUICKLY, I WASN'T SURE IF I HAD HIT THE ACCELERATOR. TWO DAYS LATER I MADE A NORMAL STOP IN TRAFFIC. AFTER BREAKING, THE CAR LURCHED FORWARD. I PUSHED ON THE BREAK PEDAL TO STOP THE CAR, BEFORE IT COU... Read more
Incident date: Sep 5, 2018
I PULLED INTO A PARKING SPACE AND STOPPED. I TOOK MY FOOT OFF THE BREAK AND THE CAR LURCHED FORWARD, RUNNING INTO A WOODEN RAIL FENCE. THE FENCE WHICH WAS OLD, WAS KNOCKED DOWN. IT ALL HAPPENED SO QUICKLY, I WASN'T SURE IF I HAD HIT THE ACCELERATOR. TWO DAYS LATER I MADE A NORMAL STOP IN TRAFFIC. AFTER BREAKING, THE CAR LURCHED FORWARD. I PUSHED ON THE BREAK PEDAL TO STOP THE CAR, BEFORE IT COU... Read more
Incident date: Jun 15, 2013
CAR IS STATIONARY. AT APPROXIMATELY 50000 MI. (AND 6 YRS OF AGE) ALL FOUR DOOR LOCKS STARTED RANDOMLY AND INTERMITTENTLY STICKING. SYMPTOM IS THAT, ONCE INSIDE THE CAR AND DOORS ARE LOCKED, DOORS WILL NOT UNLOCK AND HANDLES DO DO NOT OPEN THE DOORS FROM THE INSIDE. SOLUTION WAS TO OPEN THE WINDOW AND ATTEMPT TO OPEN FROM OUTSIDE WHICH SOMETIMES WORKED. THIS IS A SAFETY ISSUE. IF THERE... Read more
Incident date: Aug 10, 2018
MY TCS & ABS LIGHTS WILL NOT GO OFF. I AM UNABLE TO GET A LOT OF POWER AFTER STOPPING & MY CRUISE CONTROL WILL NOT ENGAGE. ??? THIS SEEMS TO BE A VERY COMMON PROBLEM IN ALL BUICK LACROSSES. RECALL?????
Incident date: Jun 13, 2018
THE CODE INDICATES AN EVAPORATION LEAK FROM THE FUEL TANK.. EVERY TIME I PUT GAS IN THE CAR IT SPUTTERS OR STALLS BEFORE CRANKING.
Incident date: Aug 28, 2018
MY SERVICE STABILTY TRACK KEEPS COMING IN AND OFF AND IT'S LIKE THE CAR JUST WANTS TO STOP AS I'M DRIVING ON A MAJOR HIGHWAY. ALSO, MY CHECK ENGINE LIGHT IS NOW ON AND STAYING ON AND SEEMS TO BE WITH THE TRANSMISSION. THE CAR WILL NOT GO OVER 20/25 MPH AND THE RPMS ARE GOING UP REALLY HIGH WITH OUT THE CAR REALLY ACCELERATEING. IT'S EVEN WORSE KNOWING MY CHILDREN WHERE IN THE CAR AND IT TO HAPPEN ... Read more
Incident date: Aug 28, 2018
MY SERVICE STABILTY TRACK KEEPS COMING IN AND OFF AND IT'S LIKE THE CAR JUST WANTS TO STOP AS I'M DRIVING ON A MAJOR HIGHWAY. ALSO, MY CHECK ENGINE LIGHT IS NOW ON AND STAYING ON AND SEEMS TO BE WITH THE TRANSMISSION. THE CAR WILL NOT GO OVER 20/25 MPH AND THE RPMS ARE GOING UP REALLY HIGH WITH OUT THE CAR REALLY ACCELERATEING. IT'S EVEN WORSE KNOWING MY CHILDREN WHERE IN THE CAR AND IT TO HAPPEN ... Read more
Incident date: Sep 1, 2018
ON 9/1/18 I DROVE MY CAR ALL MORNING LATE THAT NIGHT WHEN I WENT TO DRIVE AGAIN IT WOULDN'T START AND I COULD SMELL A LITTLE BURNING. CHECKED THE FUSE BOX AND IT HAD BLEW OUT A COUPLE OF FUSES SO WE CHANGED THEM. 3DAYS LATER IT DID THE SAME THING WE CHANGED THE FUSES AGAIN AND ONCE AGAIN THE BLEW NOW WHEN WE CHANGED THEM IT WON'T START AT ALL. I HAD TO KEEP CHANGING THE FUEL PUMP FUSE AND A DEALER... Read more
Incident date: Aug 15, 2018
BEGINNING IN MAY, I STARTED NOTICING ODD DECLINES IN ACCELERATIONS, RANDOMLY, EVEN WHEN USING CRUISE CONTROL. THEN, I ALMOST STALLED OUT ON THE ROAD & LOST POWER STEERING. THIS IS DANGEROUS & SCARY. I TOOK IT TO THE DEALERSHIP & REPORTED A HARD SHIFT FROM 1ST TO 2ND GEAR AND MY RADIO SHUTTING OFF RANDOMLY, TOO. AFTER LOOKING OVER MY CAR, I WAS TOLD THEY COULD NOT 'REPLICATE THE ISSUE' OF LOSING ... Read more
Incident date: Aug 15, 2018
BEGINNING IN MAY, I STARTED NOTICING ODD DECLINES IN ACCELERATIONS, RANDOMLY, EVEN WHEN USING CRUISE CONTROL. THEN, I ALMOST STALLED OUT ON THE ROAD & LOST POWER STEERING. THIS IS DANGEROUS & SCARY. I TOOK IT TO THE DEALERSHIP & REPORTED A HARD SHIFT FROM 1ST TO 2ND GEAR AND MY RADIO SHUTTING OFF RANDOMLY, TOO. AFTER LOOKING OVER MY CAR, I WAS TOLD THEY COULD NOT 'REPLICATE THE ISSUE' OF LOSING ... Read more
Incident date: Aug 15, 2018
BEGINNING IN MAY, I STARTED NOTICING ODD DECLINES IN ACCELERATIONS, RANDOMLY, EVEN WHEN USING CRUISE CONTROL. THEN, I ALMOST STALLED OUT ON THE ROAD & LOST POWER STEERING. THIS IS DANGEROUS & SCARY. I TOOK IT TO THE DEALERSHIP & REPORTED A HARD SHIFT FROM 1ST TO 2ND GEAR AND MY RADIO SHUTTING OFF RANDOMLY, TOO. AFTER LOOKING OVER MY CAR, I WAS TOLD THEY COULD NOT 'REPLICATE THE ISSUE' OF LOSING ... Read more
Incident date: Aug 3, 2018
THE RADIO TURNS OFF AND ON, A STABILITRAK WARNING SOMETIMES COMES ON, THE VEHICLE LOSES POWER AND THE CAR TURNS OFF WHICH THEN LOCKS THE STEERING AND THEN THE CAR WILL TURN BACK ON BY ITSELF. THIS HAPPENS INTERMITTENTLY WHEN DRIVING IN TOWN, ON THE HIGHWAY, TURNING, AT ANY SPEED, REGARDLESS OF WHETHER THE GAS TANK IS FULL/LOW, WITH AND WITHOUT ANY ACCESSORIES PLUGGED IN, AND REGARDLESS OF THE OUT... Read more
Incident date: Aug 3, 2018
THE RADIO TURNS OFF AND ON, A STABILITRAK WARNING SOMETIMES COMES ON, THE VEHICLE LOSES POWER AND THE CAR TURNS OFF WHICH THEN LOCKS THE STEERING AND THEN THE CAR WILL TURN BACK ON BY ITSELF. THIS HAPPENS INTERMITTENTLY WHEN DRIVING IN TOWN, ON THE HIGHWAY, TURNING, AT ANY SPEED, REGARDLESS OF WHETHER THE GAS TANK IS FULL/LOW, WITH AND WITHOUT ANY ACCESSORIES PLUGGED IN, AND REGARDLESS OF THE OUT... Read more
Incident date: Aug 3, 2018
THE RADIO TURNS OFF AND ON, A STABILITRAK WARNING SOMETIMES COMES ON, THE VEHICLE LOSES POWER AND THE CAR TURNS OFF WHICH THEN LOCKS THE STEERING AND THEN THE CAR WILL TURN BACK ON BY ITSELF. THIS HAPPENS INTERMITTENTLY WHEN DRIVING IN TOWN, ON THE HIGHWAY, TURNING, AT ANY SPEED, REGARDLESS OF WHETHER THE GAS TANK IS FULL/LOW, WITH AND WITHOUT ANY ACCESSORIES PLUGGED IN, AND REGARDLESS OF THE OUT... Read more
Incident date: Aug 24, 2018
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE DID NOT PASS INSPECTION DUE TO ENGINE MOUNT FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE FRONT MOTOR MOUNT AND SIDE TORQUE MOUNT WERE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 61,000.
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2018 BUICK ENCLAVE. WHILE THE VEHICLE WAS AT A STOP, IT STALLED AND HESITATED TO MOVE. THE CONTACT STATED THAT THE AUTOMATIC STOP FEATURE ON THE VEHICLE CAUSED THE FAILURE. THE VEHICLE WAS TAKEN TO CANNON CHEVROLET BUICK CADILLAC (100 N THACKER LOOP, OXFORD, MS 38655, (662) 550-4208) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS BUILT WITH THE AUTOMATIC STOP FEATURE AN... Read more
Incident date: Feb 20, 2018
FIRST ELECTRICAL... MY WIPERS STOPPED WORKING DURING BAD RAIN RIGHT AFTER COMING OUT THE TUNNEL IN HEAVY TRAFFIC NO ACCIDENT I KNEW ROAD ENOUGH TO PULL OVER.. GOT FIXED REPLACED WIPER MOTOR 3 TIMES AND THE WIPER SWITCH WIPERS STILL GO WITHOUT BEING TURNED ON... THEN MY DASH KEEPS GETTING DIM AND MY ABS,TRACTION ,AND BRAKE LIGHTSARE ON AND I'VE HAD THAT FIXED STILL KEEPS STAYING LIT.... I GET REGU... Read more
Incident date: Feb 20, 2018
FIRST ELECTRICAL... MY WIPERS STOPPED WORKING DURING BAD RAIN RIGHT AFTER COMING OUT THE TUNNEL IN HEAVY TRAFFIC NO ACCIDENT I KNEW ROAD ENOUGH TO PULL OVER.. GOT FIXED REPLACED WIPER MOTOR 3 TIMES AND THE WIPER SWITCH WIPERS STILL GO WITHOUT BEING TURNED ON... THEN MY DASH KEEPS GETTING DIM AND MY ABS,TRACTION ,AND BRAKE LIGHTSARE ON AND I'VE HAD THAT FIXED STILL KEEPS STAYING LIT.... I GET REGU... Read more
Incident date: Feb 20, 2018
FIRST ELECTRICAL... MY WIPERS STOPPED WORKING DURING BAD RAIN RIGHT AFTER COMING OUT THE TUNNEL IN HEAVY TRAFFIC NO ACCIDENT I KNEW ROAD ENOUGH TO PULL OVER.. GOT FIXED REPLACED WIPER MOTOR 3 TIMES AND THE WIPER SWITCH WIPERS STILL GO WITHOUT BEING TURNED ON... THEN MY DASH KEEPS GETTING DIM AND MY ABS,TRACTION ,AND BRAKE LIGHTSARE ON AND I'VE HAD THAT FIXED STILL KEEPS STAYING LIT.... I GET REGU... Read more
Incident date: Aug 15, 2018
POWER STEERING PUMP FAILURE. AT LOW SPEEDS WHEEL BECOMES ALMOST IMPOSSIBLE TO TURN. THIS HAS CAUSED SEVERAL NEAR ACCIDENTS. DEALER QUOTED ALMOST $1600 TO REPLACE. ONLINE RESEARCH SHOWS THIS IS A COMMON PROBLEM FOR THIS VEHICLE. I HAVE ALREADY HAD THE STEERING WORKED ON ONCE BEFORE AFTER HAVING DIFFICULTY TURNING THE WHEEL. AS IT IS OVER 3 YEARS SINCE THEN, I AM TOLD THE COST IS DUE FROM ME IN FULL... Read more
Incident date: May 30, 2018
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). THE CONTACT STATED THAT THE REAR HATCH FAILED TO OPEN AND CLOSE PROPERLY. ON SEVERAL OCCASIONS, WHILE DRIVING OVER A BUMP IN THE ROAD, THE REAR HATCH BECAME AJAR. THE VEHICLE WAS TAKEN TO TOLBERT CHEVROLET BUICK (LOCATED AT 1040 W BEACON ST, PHILADELPHIA, MS ... Read more
Incident date: Aug 17, 2018
THE LIGHT WENT OUT ON THE DRIVER INFORMATION CENTER. CAN'T SEE THE MILEAGE, GAS, SPEED LIMIT, OR TIRE WEIGHT. WITH NO WARNING, THE LIGHT WENT OUT. TOOK THE VEHICLE TO BUICK AND THEY CAN REPAIR BUT WILL HAVE TO OPEN THE ENTIRE CLUSTER TO FIX THE PROBLEM (EST. $800 TO FIX).
Incident date: Dec 1, 2017
WHEN FILLING UP THE VEHICLE WITH GAS, IT IS FLOODING THE ENGINE... THERE IS ALSO ANOTHER ISSUE THAT WHEN YOU TURN OFF YOUR VEHICLE AND THE KEY IS OUT OF THE IGNITION, THE CAR AND RADIO STILL RUNS...APPARENTLY, THERE IS A FUSE BOX THAT IS CAUSING THIS PROBLEM.
Incident date: Dec 1, 2017
WHEN FILLING UP THE VEHICLE WITH GAS, IT IS FLOODING THE ENGINE... THERE IS ALSO ANOTHER ISSUE THAT WHEN YOU TURN OFF YOUR VEHICLE AND THE KEY IS OUT OF THE IGNITION, THE CAR AND RADIO STILL RUNS...APPARENTLY, THERE IS A FUSE BOX THAT IS CAUSING THIS PROBLEM.
Incident date: Dec 1, 2017
WHEN FILLING UP THE VEHICLE WITH GAS, IT IS FLOODING THE ENGINE... THERE IS ALSO ANOTHER ISSUE THAT WHEN YOU TURN OFF YOUR VEHICLE AND THE KEY IS OUT OF THE IGNITION, THE CAR AND RADIO STILL RUNS...APPARENTLY, THERE IS A FUSE BOX THAT IS CAUSING THIS PROBLEM.
Incident date: Jan 1, 2018
VEHICHLE PURCHASED IN OCTOBER 2017 WITH 35K MILES. HAS ALWAYS HAD A VIBRATING NOISE WHILE SITTING AND IDLING. IT WILL GET WORSE AFTER THE CAR IS DRIVEN/HEATED AND THEN IDLED. BRAKES HAVE ALWAYS HAD A VERY LOUD SCREACHING NOISE. TAIL LIGHTS STOPPED WORKING. BULBS WERE CHANGED AND THEY HAVE WORKED SINCE. HOWEVER, THE HEADLIGHTS STOPPED WORKING. BULBS WERE CHANGED WITH NO SATISFACTION. FUSES W... Read more
Incident date: Jan 1, 2018
VEHICHLE PURCHASED IN OCTOBER 2017 WITH 35K MILES. HAS ALWAYS HAD A VIBRATING NOISE WHILE SITTING AND IDLING. IT WILL GET WORSE AFTER THE CAR IS DRIVEN/HEATED AND THEN IDLED. BRAKES HAVE ALWAYS HAD A VERY LOUD SCREACHING NOISE. TAIL LIGHTS STOPPED WORKING. BULBS WERE CHANGED AND THEY HAVE WORKED SINCE. HOWEVER, THE HEADLIGHTS STOPPED WORKING. BULBS WERE CHANGED WITH NO SATISFACTION. FUSES W... Read more
Incident date: Jan 1, 2018
VEHICHLE PURCHASED IN OCTOBER 2017 WITH 35K MILES. HAS ALWAYS HAD A VIBRATING NOISE WHILE SITTING AND IDLING. IT WILL GET WORSE AFTER THE CAR IS DRIVEN/HEATED AND THEN IDLED. BRAKES HAVE ALWAYS HAD A VERY LOUD SCREACHING NOISE. TAIL LIGHTS STOPPED WORKING. BULBS WERE CHANGED AND THEY HAVE WORKED SINCE. HOWEVER, THE HEADLIGHTS STOPPED WORKING. BULBS WERE CHANGED WITH NO SATISFACTION. FUSES W... Read more
Incident date: May 1, 2018
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHEN DRIVING OVER A PUDDLE OF WATER OR UNEVEN ROAD SURFACE, THE STEERING FAILED, VARIOUS WARNING INDICATORS AND GAUGES FLASHED, AND THERE WAS A LOSS OF POWER. THE DEALER (BOB WEAVER AUTO, 2174 WEST MARKET STREET, POTTSVILLE, PA 17901, 570-628-3610) WAS UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAI... Read more
Incident date: May 1, 2018
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHEN DRIVING OVER A PUDDLE OF WATER OR UNEVEN ROAD SURFACE, THE STEERING FAILED, VARIOUS WARNING INDICATORS AND GAUGES FLASHED, AND THERE WAS A LOSS OF POWER. THE DEALER (BOB WEAVER AUTO, 2174 WEST MARKET STREET, POTTSVILLE, PA 17901, 570-628-3610) WAS UNABLE TO DUPLICATE THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAI... Read more
Incident date: Aug 3, 2018
I WAS ENTERING A CITY STREET FROM A SHOPPING MALL. AS I FOUND A SMALL BREAK IN THE TRAFFIC I PULLED OUT AND ATTEMPTED TO ACCELERATE. MY CAR DID NOT CHANGE GEARS. I WAS FORCED TO PULL OFF THE ROAD QUICKLY TO PREVENT MY CAR FROM GETTING HIT FROM THE REAR. I HAD BEEN DRIVING AROUND ALL DAY ON THE INTERSTATE AND VARIOUS SHOPPING CENTERS WITHOUT ANY INDICATION SOMETHING WAS WRONG WITH MY CAR. I HAD... Read more
Incident date: Aug 3, 2018
I WAS ENTERING A CITY STREET FROM A SHOPPING MALL. AS I FOUND A SMALL BREAK IN THE TRAFFIC I PULLED OUT AND ATTEMPTED TO ACCELERATE. MY CAR DID NOT CHANGE GEARS. I WAS FORCED TO PULL OFF THE ROAD QUICKLY TO PREVENT MY CAR FROM GETTING HIT FROM THE REAR. I HAD BEEN DRIVING AROUND ALL DAY ON THE INTERSTATE AND VARIOUS SHOPPING CENTERS WITHOUT ANY INDICATION SOMETHING WAS WRONG WITH MY CAR. I HAD... Read more
Incident date: Aug 3, 2018
I WAS ENTERING A CITY STREET FROM A SHOPPING MALL. AS I FOUND A SMALL BREAK IN THE TRAFFIC I PULLED OUT AND ATTEMPTED TO ACCELERATE. MY CAR DID NOT CHANGE GEARS. I WAS FORCED TO PULL OFF THE ROAD QUICKLY TO PREVENT MY CAR FROM GETTING HIT FROM THE REAR. I HAD BEEN DRIVING AROUND ALL DAY ON THE INTERSTATE AND VARIOUS SHOPPING CENTERS WITHOUT ANY INDICATION SOMETHING WAS WRONG WITH MY CAR. I HAD... Read more
Incident date: Aug 19, 2018
I HAVE APPROXIMATELY 84,000 MILES ON MY VEHICLE AND MY "SERVICE AIRBAG" LIGHT HAS BEEN COMING ON INTERMITTENTLY. I SEE SEVERAL OTHERS ALSO FILED COMPLAINTS ABOUT THIS SAME THING HAPPENING TO THEIR VEHICLES. WHY IS THIS NOT INCLUDED IN THE AIRBAG RECALLS WITH SO MANY PEOPLE FILING A COMPLAINT ON THIS?
Incident date: Sep 29, 2017
HEATED STEERING WHEEL GETS SO HOT WHEN INITIALLY TURNED ON THAT IT'S IMPOSSIBLE TO HOLD ONTO IT. I'VE TAKEN IT IN TO GET CHECKED AND WAS TOLD THAT BUICK WAS AWARE OF THE PROBLEM AND THAT I WAS TO TURN THE HEATER OFF FOR 10 MINUTES AND RESTART. THE STEERING WHEEL DOES EVENTUALLY COOL OFF ON IT'S OWN, BUT IT TAKES A GOOD COUPLE OF MINUTES AND MEANWHILE, YOU NEED TO WEAR A THICK GLOVE OR DO AS THEY ... Read more
Incident date: Mar 1, 2017
I BEEN PAYING ALOT TO FIX THIS VEHICLE EVERY THING KEEPS GOING WRONG WITH IT AND I DON'T FEEL SAFE
Incident date: Mar 1, 2017
I BEEN PAYING ALOT TO FIX THIS VEHICLE EVERY THING KEEPS GOING WRONG WITH IT AND I DON'T FEEL SAFE
Incident date: Mar 1, 2017
I BEEN PAYING ALOT TO FIX THIS VEHICLE EVERY THING KEEPS GOING WRONG WITH IT AND I DON'T FEEL SAFE
Incident date: May 11, 2018
ALL 4 WINDOWS IN THE VEHICLE GO DOWN WHEN THE DRIVER AND KEY FOB ARE NO WHERE NEAR THE CAR. ONLY 1 TIME HAS THIS HAPPENED WHILE THE DRIVER AND KEY FOB HAVE BEEN IN THE CAR AND THE DRIVER WAS NOT TOUCHING THE FOB. IN THIS CASE THE DRIVER PUT UP THE WINDOWS, OPENED THE DOOR, DURING WHICH THE WINDOWS WENT BACK DOWN. ALL OTHER INSTANCES THE WINDOWS WENT DOWN IN VARIOUS LOCATIONS WITH NO COMMONALITY (M... Read more