Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Sep 13, 2018
STEERING LOCKED WHILE DRIVING ON HIGHWAY. CAR WOULD SPEED UP ON ITS OWN WITHOUT TOUCHING THE GAS PEDDLE. THIS OCCURRED AS SOON AS THE CAR WAS TAKEN OUT OF PARK.
Incident date: Sep 13, 2018
STEERING LOCKED WHILE DRIVING ON HIGHWAY. CAR WOULD SPEED UP ON ITS OWN WITHOUT TOUCHING THE GAS PEDDLE. THIS OCCURRED AS SOON AS THE CAR WAS TAKEN OUT OF PARK.
Incident date: Sep 13, 2018
ON TWO SEPARATE OCCASIONS ALL FOUR VEHICLE BRAKES LOCKED UP WHILE THE VEHICLE WAS IN MOTION. THE FIRST TIME WAS IN A NEIGHBORHOOD AND THE VEHICLE WAS COMING TO A STOP AT A STOP SIGN WHEN THE REAR BRAKES LOCKED AND WOULD NOT RELEASE. THE VEHICLE WAS SHUT DOWN FOR AN EXTENDED PERIOD AND THEN WAS ABLE TO BE MOVED A SHORT PERIOD. THE BRAKES UNLOCKED AFTER SITTING OVERNIGHT. THE LOCAL DEALERSHIP SE... Read more
Incident date: Feb 17, 2018
DRIVING ON THE HIGHWAY THE RPMS STARTED RACING AND IT FELT LIKE THE TRANSMISSION WAS SLIPPING. WE STARTED LOSING POWER AND EVENTUALLY THE CAR WOULD NOT SHIFT OUT OF FIRST GEAR. CARMAX HAD A DEALERSHIP REPAIR THE TRANSMISSION. WE DON'T USE THIS VEHICLE OFTEN SO WHEN WE DRIVE IT SEVERAL MONTHS LATER IT SEEMED FINE INITIALLY THEN AFTER DRIVING IT A LITTLE MORE WE STARTED HAVING THE ENGINE LIGHT COME ... Read more
Incident date: Sep 21, 2018
THE POWER STEERING PUMP FAILED. THIS FAILURE CAUSED THE STEERING TO TIGHTEN AT SLOW SPEEDS MAKING THE CAR EXTREMELY DIFFICULT TO CONTROL AND SAFETY HAZARD. WHEN TAKEN TO THE DEALER, I WAS TOLD THAT POWER STEERING PRESSURE INLET HOSE AND POWER STEERING GEAR ASSEMBLY NEEDED REPAIR. AN INDEPENDENT MECHANIC TOLD ME THAT THE ADDITIONAL REPAIRS WERE THE RESULT OF THE FAILED PUMP. GM IS DENYING COVER... Read more
Crash
Incident date: Aug 27, 2018
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE. WHILE DRIVING 45 MPH, THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TAKEN TO FRANK BOUCHER CHEVROLET (8600 WASHINGTON AVE, MT PLEASANT, WI 53406, 262-417-7004) WHERE IT WAS DIAGNOSED THAT THE ENGINE VACUUM MOUNT SOLENOID FAILED. THE VEHICLE WAS NOT REPAIRED. ... Read more
Incident date: Aug 12, 2018
BRAKE PEDAL STAY DOWN AND DOES NOT RELEASE CAUSING HEATING AND REDUCE ACCELERATION. IT IS A SAFETY ISSUE DURING FAST MOVING AND CAN'T PREDICT THE CAR MOVEMENT. BRAKE AND ACCELERATOR PEDAL ASSEMBLY NOT DESIGN TO WORK IN A WIDE RANGE OF TEMPERATURES. IT IS SERIOUS DANGER IN THE HIGHWAY DRIVING.
Incident date: Aug 12, 2018
BRAKE PEDAL STAY DOWN AND DOES NOT RELEASE CAUSING HEATING AND REDUCE ACCELERATION. IT IS A SAFETY ISSUE DURING FAST MOVING AND CAN'T PREDICT THE CAR MOVEMENT. BRAKE AND ACCELERATOR PEDAL ASSEMBLY NOT DESIGN TO WORK IN A WIDE RANGE OF TEMPERATURES. IT IS SERIOUS DANGER IN THE HIGHWAY DRIVING.
Incident date: Aug 12, 2018
BRAKE PEDAL STAY DOWN AND DOES NOT RELEASE CAUSING HEATING AND REDUCE ACCELERATION. IT IS A SAFETY ISSUE DURING FAST MOVING AND CAN'T PREDICT THE CAR MOVEMENT. BRAKE AND ACCELERATOR PEDAL ASSEMBLY NOT DESIGN TO WORK IN A WIDE RANGE OF TEMPERATURES. IT IS SERIOUS DANGER IN THE HIGHWAY DRIVING.
Incident date: Sep 12, 2018
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING THE VEHICLE, THE AIR CONDITIONING, HEATING, AND DEFROSTER FAILED TO FUNCTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Incident date: Sep 12, 2018
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING THE VEHICLE, THE AIR CONDITIONING, HEATING, AND DEFROSTER FAILED TO FUNCTION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,000.
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2005 BUICK RAINIER. THE CONTACT STATED THAT THE DRIVER'S DOOR COULD NOT BE LOCKED AND UNLOCKED. THE CONTACT REMOVED THE DRIVER'S DOOR MODULE HIMSELF AND WAS ABLE TO LOCK AND UNLOCK THE DRIVER'S DOOR WITH THE KEY. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V406000 (ELECTRICAL SYSTEM, VISIBILITY). THE MANUFACTURER PR... Read more
BUICK
RENDEZVOUS
(2003) - ELECTRONIC STABILITY CONTROL (ESC)
Sep 18, 2018
Incident date: Sep 11, 2012
TAKATA RECALL TRACTION CONTROL, ABS I HAVE REPLACED BOTH FRONT HUBS BARINGS WITH ABS SENSORS TWICE IN 1 YEAR. STILL THE TRACTION CONTROL COMES ON WHEN IAM ABOUT TO STOP OR TURN
BUICK
RENDEZVOUS
(2003) - FUEL/PROPULSION SYSTEM
Sep 18, 2018
Incident date: Sep 11, 2012
TAKATA RECALL TRACTION CONTROL, ABS I HAVE REPLACED BOTH FRONT HUBS BARINGS WITH ABS SENSORS TWICE IN 1 YEAR. STILL THE TRACTION CONTROL COMES ON WHEN IAM ABOUT TO STOP OR TURN
BUICK
RENDEZVOUS
(2003) - VEHICLE SPEED CONTROL
Sep 18, 2018
Incident date: Sep 11, 2012
TAKATA RECALL TRACTION CONTROL, ABS I HAVE REPLACED BOTH FRONT HUBS BARINGS WITH ABS SENSORS TWICE IN 1 YEAR. STILL THE TRACTION CONTROL COMES ON WHEN IAM ABOUT TO STOP OR TURN
Incident date: Sep 17, 2018
BRAKE PEDAL STICKS AND STAYS DEPRESSED WHEN VERY HOT OUTSIDE AFTER SITTING. THIS NEEDS TO BE RECALLED. ITS HAPPENED TWICE TO ME ALREADY AND NO SHOP CAN FIND ANYTHING WRONG. IT WILL WORK FINE AFTER PULLING PEDAL UP OR DRIVING WITH SHAKING STEERING WHEEL UNTIL IT WORKS ITSELF OUT. THIS NEEDS TO BE ADDRESSED AND NEEDS TO BE A RECALL FIX.
Incident date: Sep 18, 2018
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE THE CONTACT'S WIFE WAS BACKING OUT OF THE DRIVEWAY, THE STEERING SEIZED, AND THE ABS AND SERVICE STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000. THE VIN WAS UNKNOWN.
Incident date: Jan 4, 2018
1 MONTH OLD IT DEVELOPED A VIBRATION/SHIMMY IN THE STEERING AND FELT ON THE FLOOR OF THE CARE THAT COULD BE FELT BY DRIVER AND PASSENGER. SHIMMY STARTED WHEN ACCELERATING AND TURNING AND PROGRESSED TO ALSO WHEN ACCELERATION WHEN DRIVING STRAIGHT AHEAD. IT IS NOW 9 MONTHS OLD AND I CAN FEEL WHILE DRIVING ON THE HIGHWAY AT HIGHER SPEEDS. DEALER CONTACTED BUICK FOR ADVICE SINCE THEY WERE UNSURE WHAT... Read more
Incident date: Sep 15, 2018
WHILE DRIVING MY 2013 BUICK ENCLAVE, I MADE A LEFT TURN INTO THE STOP AND SHOP SUPERMARKET ENTRANCE WHEN I FELT THE STEERING WHEEL BECOME VERY HARD TO TURN, SECONDS AFTER IT WENT BACK TO BEIN NORMAL. THIS ALL HAPPENED WHILE A YOUNG LADY WAS IN THE CROSS WALK. NO ONE WAS HURT, BUT I DON'T WANNA IT TO GET TO THAT EITHER.
Incident date: Sep 17, 2018
AT SLOW SPEEDS THE POWER STEERING GOES IN AND OUT INTERMITTENTLY. THE LOSS OF POWER STEERING IS ONLY FOR A SECOND OR TWO BUT THE SENSATION SEEMS TO BE DANGEROUS IF THE STEERING FUNCTION DID NOT RETURN INSTANTLY. THIS LOSS OF POWER STEERING IS IDENTICAL TO THE POWER STEERING LOSS THAT IS THE SUBJECT OF A CURRENT GMC SIERRA TRUCK RECALL.
Incident date: Sep 17, 2018
AT SLOW SPEEDS THE POWER STEERING GOES IN AND OUT INTERMITTENTLY. THE LOSS OF POWER STEERING IS ONLY FOR A SECOND OR TWO BUT THE SENSATION SEEMS TO BE DANGEROUS IF THE STEERING FUNCTION DID NOT RETURN INSTANTLY. THIS LOSS OF POWER STEERING IS IDENTICAL TO THE POWER STEERING LOSS THAT IS THE SUBJECT OF A CURRENT GMC SIERRA TRUCK RECALL.
Incident date: Sep 14, 2018
"TAKARA RECALL" MY 2015 BUICK AS BEEN DOING DIFFRENT THINGS. FIRST THE BLINKERS AND RADIO WENT OUT AND THEN IT CAME BACK AND NOW NONE OF THE DOORS LOCK WORKED. I WAS STUCK INSIDE MY CAR FOR 30 MIN. NOW THE IGNITION GETS REALLY HOT. AND THE DOORS WON'T UNLOCK IN THE BACK. IM CONCERN ABOUT WHAT'S GOING ON. WHILE DRIVING THE SIGNAL WASN'T WORKING NEITHER THE RADIO BUT OUT OF NOWHERE IT STARTS WORKING... Read more
Incident date: Sep 14, 2018
"TAKARA RECALL" MY 2015 BUICK AS BEEN DOING DIFFRENT THINGS. FIRST THE BLINKERS AND RADIO WENT OUT AND THEN IT CAME BACK AND NOW NONE OF THE DOORS LOCK WORKED. I WAS STUCK INSIDE MY CAR FOR 30 MIN. NOW THE IGNITION GETS REALLY HOT. AND THE DOORS WON'T UNLOCK IN THE BACK. IM CONCERN ABOUT WHAT'S GOING ON. WHILE DRIVING THE SIGNAL WASN'T WORKING NEITHER THE RADIO BUT OUT OF NOWHERE IT STARTS WORKING... Read more
Incident date: Sep 14, 2018
"TAKARA RECALL" MY 2015 BUICK AS BEEN DOING DIFFRENT THINGS. FIRST THE BLINKERS AND RADIO WENT OUT AND THEN IT CAME BACK AND NOW NONE OF THE DOORS LOCK WORKED. I WAS STUCK INSIDE MY CAR FOR 30 MIN. NOW THE IGNITION GETS REALLY HOT. AND THE DOORS WON'T UNLOCK IN THE BACK. IM CONCERN ABOUT WHAT'S GOING ON. WHILE DRIVING THE SIGNAL WASN'T WORKING NEITHER THE RADIO BUT OUT OF NOWHERE IT STARTS WORKING... Read more
Incident date: Aug 26, 2018
5 MONTH AFTER I HAD BOUGHT THE CAR I WAS GOING 35 MPH DOWN A REGULAR STREET WHEN THE CAR STOP THEN WHEN I WANT TO MOVE AGAIN THE ACCELERATOR BUT THEN THE CAR CAME TO A COMPLETE STOP WHERE THE ENGINE HAD SMOKE COMING OUT OF IT. THE DEALER SAID THAT THERE WAS A BIG HOLE IN THE ENGINE. AFTER THEY REPAIR IT NO MORE THAN TWO WEEKS LATER I WAS GOING DOWN A ROAD WHERE THE CAR JUST TURNED OFF AND IT DID N... Read more
Crash
Incident date: Aug 26, 2018
5 MONTH AFTER I HAD BOUGHT THE CAR I WAS GOING 35 MPH DOWN A REGULAR STREET WHEN THE CAR STOP THEN WHEN I WANT TO MOVE AGAIN THE ACCELERATOR BUT THEN THE CAR CAME TO A COMPLETE STOP WHERE THE ENGINE HAD SMOKE COMING OUT OF IT. THE DEALER SAID THAT THERE WAS A BIG HOLE IN THE ENGINE. AFTER THEY REPAIR IT NO MORE THAN TWO WEEKS LATER I WAS GOING DOWN A ROAD WHERE THE CAR JUST TURNED OFF AND IT DID N... Read more
Crash
Incident date: Aug 26, 2018
5 MONTH AFTER I HAD BOUGHT THE CAR I WAS GOING 35 MPH DOWN A REGULAR STREET WHEN THE CAR STOP THEN WHEN I WANT TO MOVE AGAIN THE ACCELERATOR BUT THEN THE CAR CAME TO A COMPLETE STOP WHERE THE ENGINE HAD SMOKE COMING OUT OF IT. THE DEALER SAID THAT THERE WAS A BIG HOLE IN THE ENGINE. AFTER THEY REPAIR IT NO MORE THAN TWO WEEKS LATER I WAS GOING DOWN A ROAD WHERE THE CAR JUST TURNED OFF AND IT DID N... Read more
Crash
Incident date: Sep 14, 2018
POWER STEERING FAILS MOMENTARILY (DURING VOLTAGE DROP?) & SUDDENLY RETURNS MAINLY DURING SLOW SPEED TURNS.
Incident date: Aug 31, 2018
THIS VEHICLE HAS A KEYLESS IGNITION SYSTEM. TWICE MY WIFE ACCIDENTALLY TURNED OFF THE VEHICLE, ONCE AT A STOP, THE OTHER TIME ON A FREEWAY AT 70 MPH. SHE WAS UNAWARE THE VEHICLE COULD BE STARTED IN NEUTRAL THINKING SHE NEEDED TO BE IN PARK. THE VEHICLE CONTINUED COASTING ALLOWING HER TO MOVE TO THE SIDE OF THE FREEWAY. THERE SHE WAS ABLE TO PUT THE VEHICLE IN PARK, PRESS ON THE BRAKE AND RESTART ... Read more
Incident date: Aug 31, 2018
THIS VEHICLE HAS A KEYLESS IGNITION SYSTEM. TWICE MY WIFE ACCIDENTALLY TURNED OFF THE VEHICLE, ONCE AT A STOP, THE OTHER TIME ON A FREEWAY AT 70 MPH. SHE WAS UNAWARE THE VEHICLE COULD BE STARTED IN NEUTRAL THINKING SHE NEEDED TO BE IN PARK. THE VEHICLE CONTINUED COASTING ALLOWING HER TO MOVE TO THE SIDE OF THE FREEWAY. THERE SHE WAS ABLE TO PUT THE VEHICLE IN PARK, PRESS ON THE BRAKE AND RESTART ... Read more
Incident date: Aug 31, 2018
THIS VEHICLE HAS A KEYLESS IGNITION SYSTEM. TWICE MY WIFE ACCIDENTALLY TURNED OFF THE VEHICLE, ONCE AT A STOP, THE OTHER TIME ON A FREEWAY AT 70 MPH. SHE WAS UNAWARE THE VEHICLE COULD BE STARTED IN NEUTRAL THINKING SHE NEEDED TO BE IN PARK. THE VEHICLE CONTINUED COASTING ALLOWING HER TO MOVE TO THE SIDE OF THE FREEWAY. THERE SHE WAS ABLE TO PUT THE VEHICLE IN PARK, PRESS ON THE BRAKE AND RESTART ... Read more
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE FUEL PUMP FAILED. THE CONTACT REPLACED THE FUEL PUMP AND FUEL PUMP RELAY HIMSELF. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THERE WAS EXCESSIVE HEAT NEAR THE LOWER PART OF THE DRIVER'S SEAT BY THE SEAT BRACKET AND FUSE BOX. THE CONTACT WAS CONCERNED THAT THERE MAY BE A POTENTIAL ELECTRICAL SYSTEM DEFECT OR A DEFECT CONC... Read more
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE FUEL PUMP FAILED. THE CONTACT REPLACED THE FUEL PUMP AND FUEL PUMP RELAY HIMSELF. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THERE WAS EXCESSIVE HEAT NEAR THE LOWER PART OF THE DRIVER'S SEAT BY THE SEAT BRACKET AND FUSE BOX. THE CONTACT WAS CONCERNED THAT THERE MAY BE A POTENTIAL ELECTRICAL SYSTEM DEFECT OR A DEFECT CONC... Read more
Incident date: Sep 5, 2018
CRANK NO START. BACK SEAT HOUSING WAS PUSHING AGAINST FUSE BOX IN BACKSEAT CHUSHION CAUSING FUEL RELAY TO NOT WORK. RELAY WAS DAMAGED AS A RESULT. FUEL PUMP WAS ALSO DAMAGE
Incident date: Sep 5, 2018
CRANK NO START. BACK SEAT HOUSING WAS PUSHING AGAINST FUSE BOX IN BACKSEAT CHUSHION CAUSING FUEL RELAY TO NOT WORK. RELAY WAS DAMAGED AS A RESULT. FUEL PUMP WAS ALSO DAMAGE
Incident date: Sep 5, 2018
CRANK NO START. BACK SEAT HOUSING WAS PUSHING AGAINST FUSE BOX IN BACKSEAT CHUSHION CAUSING FUEL RELAY TO NOT WORK. RELAY WAS DAMAGED AS A RESULT. FUEL PUMP WAS ALSO DAMAGE
Incident date: Apr 30, 2018
TL* THE CONTACT OWNS A 2005 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE SHIFTED ABNORMALLY. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 118,000. *TT CONSUMER STATED TRANSMISSION STOPPED WORKI... Read more
Incident date: Sep 7, 2018
VEHICLE HAD 45000 MILE'S WHEN I BOUGHT IT IN OCT 2017 AND NOW HAS 47500 MILES. CAR HAD NO PROBLEMS AND DROVE AND LOOKS LIKE NEW. LAST WEEK (09/07/18) IT STARTED BUCKING GOING DOWN ROAD AT @30MPH, THEN WOULD JUMP INTO GEARS AT STOP. THEN DID NOT WANT TO GO INTO REVERSE. WOULD NOT SHIFT OUT IN FORWARD GEARS. MANUAL WOULD NOT WORK EITHER. WE WERE STUCK IN TRAFFIC AT BUSY INTERSECTION...ALL IN ABOUT 1... Read more
Incident date: Aug 29, 2018
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHILE DRIVING 50 MPH, THE VEHICLE STALLED AND COMPLETELY SHUT OFF. THE VEHICLE WAS TOWED TO LOTSPEICH AUTOMOTIVE (150 NW US 50 WEST, WARRENSBURG, MO 64093, (660) 747-9165) WHERE IT WAS DIAGNOSED THAT THERE WAS METAL INSIDE THE OIL, AND THE ENGINE SEIZED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE... Read more
Incident date: Jul 13, 2018
THIS CAR IS A MESS. IT DIDN'T PASS THE STATE EMISSION TEST STICKER. THE TRACTION CONTROL SYSTEM IN CONJUNCTION WITH THE STABILITY TRACK CONTROL SYSTEM. ARE BRINGING UP A CHECK ENGINE LIGHT WITH ERROR CODE P0174 AND P0171. EVERY TIME THOSE SYSTEM SHOWED UP IN THE INSTRUMENT PANEL I GOT A FOLLOW UP CHECK ENGINE LIGHT. I DON'T KNOW WHAT THE PROBLEM IS AND TWO GMC BUICK DEALER HAVE SAID DIFFERENT FIX... Read more
Incident date: Jul 13, 2018
THIS CAR IS A MESS. IT DIDN'T PASS THE STATE EMISSION TEST STICKER. THE TRACTION CONTROL SYSTEM IN CONJUNCTION WITH THE STABILITY TRACK CONTROL SYSTEM. ARE BRINGING UP A CHECK ENGINE LIGHT WITH ERROR CODE P0174 AND P0171. EVERY TIME THOSE SYSTEM SHOWED UP IN THE INSTRUMENT PANEL I GOT A FOLLOW UP CHECK ENGINE LIGHT. I DON'T KNOW WHAT THE PROBLEM IS AND TWO GMC BUICK DEALER HAVE SAID DIFFERENT FIX... Read more
Incident date: Jul 13, 2018
THIS CAR IS A MESS. IT DIDN'T PASS THE STATE EMISSION TEST STICKER. THE TRACTION CONTROL SYSTEM IN CONJUNCTION WITH THE STABILITY TRACK CONTROL SYSTEM. ARE BRINGING UP A CHECK ENGINE LIGHT WITH ERROR CODE P0174 AND P0171. EVERY TIME THOSE SYSTEM SHOWED UP IN THE INSTRUMENT PANEL I GOT A FOLLOW UP CHECK ENGINE LIGHT. I DON'T KNOW WHAT THE PROBLEM IS AND TWO GMC BUICK DEALER HAVE SAID DIFFERENT FIX... Read more
Incident date: Sep 9, 2018
WHEN A CHILD IS LOCKED INTO THE TRUNK OF THIS VEHICLE HE/SHE WILL BE PERMANENTLY TRAPPED INSIDE. THERE IS NO EMERGENCY PROCEDURE FOR EGRESS. THERE IS NO CABLE NO BUTTON. NOT ACCEPTABLE.
Incident date: Sep 9, 2018
WHEN A CHILD IS LOCKED INTO THE TRUNK OF THIS VEHICLE HE/SHE WILL BE PERMANENTLY TRAPPED INSIDE. THERE IS NO EMERGENCY PROCEDURE FOR EGRESS. THERE IS NO CABLE NO BUTTON. NOT ACCEPTABLE.
Incident date: Aug 1, 2018
TL* THE CONTACT OWNS A 2014 BUICK VERANO. WHILE OPERATING THE VEHICLE, A GRINDING NOISE WAS PRESENT WHEN DEPRESSING THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO DEMONTROND BUICK (14101 NORTH FREEWAY, HOUSTON, TX) WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE BRAKE MECHANISM PIN FAILED AND CAUSED THE FRONT PASSENGER SIDE BRAKE PAD TO WEAR EXCESSIVELY AND UNEVENLY. THE VEHICLE WAS NOT REPAIRED. ... Read more
Incident date: Aug 8, 2018
2012 BUICK VERANO. IMMEDIATELY UPON PURCHASE I NOTICED THE FRESH AIR INTAKE ALWAYS HAD HOT AIR BLOWING THROUGH VENTS. DEALER AND GM CUSTOMER SERVICE SAID NOTHING IS WRONG. OTHER VERANO OWNERS WOULD STOP ME IN PARKING LOTS AND ASK ME IF I HAD THE SAME ISSUE AS THEY HAD. IT WAS A DEFECT. AFTER 40,000 MILES THE TIMING CHAIN NEEDED REPLACED; CAMSHAFT POSITION SOLENOID VALVE REPLACED; NEW GASKET KIT; ... Read more
Incident date: Aug 8, 2018
2012 BUICK VERANO. IMMEDIATELY UPON PURCHASE I NOTICED THE FRESH AIR INTAKE ALWAYS HAD HOT AIR BLOWING THROUGH VENTS. DEALER AND GM CUSTOMER SERVICE SAID NOTHING IS WRONG. OTHER VERANO OWNERS WOULD STOP ME IN PARKING LOTS AND ASK ME IF I HAD THE SAME ISSUE AS THEY HAD. IT WAS A DEFECT. AFTER 40,000 MILES THE TIMING CHAIN NEEDED REPLACED; CAMSHAFT POSITION SOLENOID VALVE REPLACED; NEW GASKET KIT; ... Read more
Incident date: Aug 8, 2018
2012 BUICK VERANO. IMMEDIATELY UPON PURCHASE I NOTICED THE FRESH AIR INTAKE ALWAYS HAD HOT AIR BLOWING THROUGH VENTS. DEALER AND GM CUSTOMER SERVICE SAID NOTHING IS WRONG. OTHER VERANO OWNERS WOULD STOP ME IN PARKING LOTS AND ASK ME IF I HAD THE SAME ISSUE AS THEY HAD. IT WAS A DEFECT. AFTER 40,000 MILES THE TIMING CHAIN NEEDED REPLACED; CAMSHAFT POSITION SOLENOID VALVE REPLACED; NEW GASKET KIT; ... Read more
Incident date: Sep 7, 2018
AUGUST 2017', THE STEERING BEGAN TO PULL VERY SLIGHTLY LEFT AND RIGHT AT ALL SPEEDS BUT MORE NOTICEABLE AT LOW SPEEDS OR WHEN TURNING THE WHEELS AT A STOP WITH A VERY SLIGHT CLUNK NOISE THAT GOT LOUDER OVER THE YEAR. VISIBLE INSPECTION AT MY REPAIR SHOP DURING A FLAT REAR TIRE REPAIR DID NOT FIND ANYTHING WORN OUT OR DAMAGED BUT SUGGESTED MAYBE A BALL JOINT COULD BE GETTING OLD ENOUGH TO NEED REPL... Read more
Incident date: Sep 5, 2018
TL* THE CONTACT OWNS A 2014 BUICK ENCORE. WHEN THE CONTACT TURNED OFF HER VEHICLE, THE COOLING FAN KEPT RUNNING AND CAUSED THE BATTERY TO DIE. THE VEHICLE HAD TO BE TO RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER (ALLEN TILLERY AUTO, 4573 CENTRAL AVE, HOT SPRINGS, AR 71913, 501-881-4160) WHERE IT WAS DIAGNOSED THAT THE COOLING FAN RELAY WAS FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS... Read more