Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Jan 7, 2019
TL* THE CONTACT OWNS A 2013 BUICK ENCLAVE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK ABRUPTLY. THE VEHICLE WAS TAKEN TO SOECHTING MOTORS (603 KINGSBURY ST, SEGUIN, TX 78155, 830-303-4546) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 92,000. *BF THE CONSUMER STATED THE ... Read more
Incident date: Jan 14, 2019
I DROVE OVER SOME METAL COVERING OF A POT HOLE OR OTHER TYPE OF HOLE ON LEXINGTON AVENUE AND ABOUT 100TH STREET IN NYC TODAY. WHEN I DROVE OVER THE METAL COVERING THE CAR STOPPED. THIS IS THE AVENIR MODEL WHICH HAS AUTO STOP. THANKFULLY, THE CAR BEHIND ME STOPPED AND DIDN'T HIT ME. I WILL TAKE THE CAR IN TO BE EXAMINED BUT I THINK IT'S A MALFUNCTION OR ISSUE WITH THE AUTO STOP. WHEN I CALLED T... Read more
Incident date: Jan 4, 2019
LIFTGATE WILL NOT STAY OPENED
Incident date: Dec 10, 2018
WHEN I TRY TO USE MY SEAT WARMER ON BOTH THE PASSENGER AND DRIVER SIDE IT STAYS ON FOR A FEW SECONDS AND THEN TURNS OFF. THE DRIVER SIDE HAS BEEN LIKE THIS FOR A COUPLE OF YEARS. THE PASSENGER SIDE JUST STARTED ABOUT A MONTH AGO. MY SEAT WARMERS COME ON BUT NEVER GET WARM AND THEY CUT OFF AFTER ONLY A FEW SECONDS.
Incident date: Dec 10, 2018
WHEN I TRY TO USE MY SEAT WARMER ON BOTH THE PASSENGER AND DRIVER SIDE IT STAYS ON FOR A FEW SECONDS AND THEN TURNS OFF. THE DRIVER SIDE HAS BEEN LIKE THIS FOR A COUPLE OF YEARS. THE PASSENGER SIDE JUST STARTED ABOUT A MONTH AGO. MY SEAT WARMERS COME ON BUT NEVER GET WARM AND THEY CUT OFF AFTER ONLY A FEW SECONDS.
Incident date: Jan 1, 2019
WHEN CAR IS OFF, THE HEADLIGHTS COME ON RANDOMLY THROUGHOUT THE DAY AND NIGHT. THIS IS DRAINING THE BATTERY AND THE CAR IS UNABLE TO START. CAR WAS PURCHASED IN 2016 AND THIS HAS BEEN HAPPENING RANDOMLY FOR 2 YEARS.
Incident date: Nov 28, 2018
INSTRUMENT CLUSTER LIGHTS GO OUT WHILE DRIVING ( #PIC6333C ). AS ME ARE DRIVING THE INSTRUMENT PLANAL GO BLANK FOR A FEW SECONDS TO A MINUTE, IT IS A DRIVING HASARD AND CAN COUSE AND ACSIDENT. I BUILT AN ALARM SYSTE FOR YOU ( 1980'S ) THAT HAD A LIKE PROBLEM, IT TURN OUT TO BE THE CLOCK REWIND MOTOR SPIKING THE COMPUTER & RE-BOOTING THE COMPUTER IT NEED A FIX NOW
Incident date: Jun 14, 2018
EXCESS OIL CONSUMPTION BETWEEN OIL CHANGE, USED 3 QUARTS. STARTED APPROXIMATELY 57000 MILES. NO OIL LEAKS OR SMOKING DETECTED PER DEALERSHIP. PLATINUM WARRANTY WAS BOUGHT WITH NEW VEHICLE, 6 YRS. OR 85000 MILES, WITH FWS, INC. THE DEALERSHIP STATED CONSUMPTION DUE TO STUCK PISTON RINGS. WARRANTY CO. REFUSES TO COVER. WHAT CAN GM DO TO HELP.
Incident date: Jan 11, 2019
THE HEATED SEATED ON THE FRONT DRIVER SEAT IS BURNING A HOLE THROUGH THE SEAT.
Fire
1 injured
Incident date: Oct 23, 2018
VEHICLE WAS IN MOTION: 'DRIVING THROUGH AN EMPTY PARKING LOT. 'FOLLOWED ROAD AROUND THE BUILDING. 'BLINDED BY SUNLIGHT. 'HIT STATIONARY POLE HEAD ' ON. WEATHER CONDITIONS : HEAVY RAIN : PRIOR TO 2:00PM LIGHT RAIN AND SUNSHINE BETWEEN : 2:45PM AND 3:04PM FAULT OR PROBLEM DESCRIPTION: KNEE / LOWER EXTREMITY AIRBAG DEPLOYMENT. HIGH RISK OF LOWER EXTREMITY INJURY FO... Read more
Crash
1 injured
Incident date: Aug 16, 2017
I'VE EXPERIENCED ONGOING INTERMITTENT ISSUES WITH THE TRANSMISSION SLAMMING INTO GEAR, AROUND 2ND AND 3RD GEAR, AND CHANGING THE TRANSMISSION OIL AS NOT ALLEVIATED THE ISSUE.
Incident date: Jan 10, 2018
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT THE TAILGATE DID NOT FUNCTION PROPERLY. WHEN THE TAILGATE WAS UTILIZED, THE DOOR WOULD RAISE UP, BUT WOULD AUTOMATICALLY FALL DOWN AND NOT REMAIN IN THE UPWARD POSITION. ALSO, THE SUN ROOF LEAKED WATER INTO THE VEHICLE. AS A RESULT, MILDEW COVERED THE FRONT AND REAR FLOORS. FURTHERMORE, THE AIR BAG INDICATOR REMAINED ILLUMINATED AN... Read more
Incident date: Jan 10, 2018
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT THE TAILGATE DID NOT FUNCTION PROPERLY. WHEN THE TAILGATE WAS UTILIZED, THE DOOR WOULD RAISE UP, BUT WOULD AUTOMATICALLY FALL DOWN AND NOT REMAIN IN THE UPWARD POSITION. ALSO, THE SUN ROOF LEAKED WATER INTO THE VEHICLE. AS A RESULT, MILDEW COVERED THE FRONT AND REAR FLOORS. FURTHERMORE, THE AIR BAG INDICATOR REMAINED ILLUMINATED AN... Read more
Incident date: Jan 10, 2018
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT THE TAILGATE DID NOT FUNCTION PROPERLY. WHEN THE TAILGATE WAS UTILIZED, THE DOOR WOULD RAISE UP, BUT WOULD AUTOMATICALLY FALL DOWN AND NOT REMAIN IN THE UPWARD POSITION. ALSO, THE SUN ROOF LEAKED WATER INTO THE VEHICLE. AS A RESULT, MILDEW COVERED THE FRONT AND REAR FLOORS. FURTHERMORE, THE AIR BAG INDICATOR REMAINED ILLUMINATED AN... Read more
Incident date: Jan 1, 2019
REVERSING CAMERA CAMERA IS INSTALLED AND EQUIPPED WITH GUIDE LINES SHOWING DIRECTION OF TRAVEL AND WHEEL POSITION. THESE GUIDELINES INTERMITENTLY DISAPPEAR FOR NO APPARENT REASON. IF THE CAR IS PUT INTO NEUTRAL AND THEN BACK INTO REVERSE LINES REAPPEAR. SINCE THE LINES ARE A FEATURE OF THE VEHICLE AND ARE NOT WORKING RELIABLY I FEEL THIS IS A DEFECT, IT IS A DEFINITE DISTRACTION FROM THE INFO... Read more
Incident date: Dec 17, 2018
BOTH RIGHT AND LEFT HEADLIGHTS, BOTH HI-BEAMS AND LOW BEAMS WILL NOT ILLUMINATE. ALL OTHER EXTERIOR LIGHTS WORK. AC DELCO 22860591 BODY CONTROL MODULE HAS BEEN REPLACED AND PROGRAMED. ALL FUSES AND RELAYS HAVE BEEN CHECKED. HEADLIGHT SWITCH # 15926061 (WITHOUT FOG AND TRUNK RELEASE) REPLACED. HEAD LAMBS STILL DO NOT WORK. WITHOUT HEADLIGHTS THIS CAR IS UNSAFE TO DRIVE.
Incident date: Jan 2, 2019
COMPUTER SCREEN DISPLAY FREQUENTLY GOES VERY DIM AND SOMETIMES COMPLETELY OUT SEVERAL TIMES THERE HAS BEEN NO DISPLAY SHOWING WHEN WE WERE BACKING UP PLUS THE WARNING BEEPER DIDN'T COME ON. WE HAVE HAD 2 MINOR ACCIDENTS WHEN WE WERE BACKING UP BECAUSE OF THE FAILURE OF THE COMPUTER SCREEN AND WARNING BEEPER. I HAVE COMPLAINED TO OUR DEALERSHIP HOLM AUTOMOTIVE IN ABILENE , KS FOR AT LEAST 2 YEARS A... Read more
Crash
Incident date: Jan 1, 2019
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE BEYOND 40 MPH AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Sep 16, 2014
ELECTRONIC CLIMATE CONTROL SYSTEM ALLOWS WINDSHIELD TO BECOME FOGGED OVER AND I CANNOT SEE TO DRIVE OR CONTROL HVAC SYSTEM. I CANNOT CONTROL THE HEATING, COOLING AND VENTILATION. EXAMPLE: THE SYSTEM SEEMS TO BLOW OR ALLOW WARM AIR IN CABIN WHEN THE A/C IS ON SET AT 68-72 DEGREES. THIS IS WHEN CAR IS IN MOTION AND AT IDLE ON ANY ROAD I TRAVEL. I REPORTED PROBLEM TO RICE BUICK-GMC, INC. 8330 KING... Read more
Incident date: Sep 16, 2014
ELECTRONIC CLIMATE CONTROL SYSTEM ALLOWS WINDSHIELD TO BECOME FOGGED OVER AND I CANNOT SEE TO DRIVE OR CONTROL HVAC SYSTEM. I CANNOT CONTROL THE HEATING, COOLING AND VENTILATION. EXAMPLE: THE SYSTEM SEEMS TO BLOW OR ALLOW WARM AIR IN CABIN WHEN THE A/C IS ON SET AT 68-72 DEGREES. THIS IS WHEN CAR IS IN MOTION AND AT IDLE ON ANY ROAD I TRAVEL. I REPORTED PROBLEM TO RICE BUICK-GMC, INC. 8330 KING... Read more
Incident date: Jan 3, 2019
ALL OF A SUDDEN MY LOW BEAM AND DAYTIME RUNNING LIGHTS QUIT WORKING ON THE DRIVER'S SIDE. I NOTICED THIS WHEN I STARTED THE CAR IN THE MORNING AT MY HOME.
Incident date: Dec 21, 2018
TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE DID NOT START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE SAME FAILURE OCCURRED SIX OTHER TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE RELAY PANEL SHORTED OUT. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED.... Read more
Incident date: Dec 2, 2018
ALL OF A SUDDEN MY LOW BEAM HEADLIGHT QUIT WORKING. THEN A FEW DAYS LATER THE HIGH BEAM QUIT TOO. THIS IS ON THE DRIVERS SIDE.
BUICK
PARK AVENUE
(1999) - STRUCTURE:BODY
Jan 5, 2019
Incident date: Apr 10, 2018
THE PASSENGER CAR DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE. LOCKING MECHANISM DOES NOT ENGAGE AND DOOR REMAINS STUCK CLOSED. THIS PRESENTS A SAFETY ISSUE FOR THE PASSENGER OF THE CAR. VEHICLE HAS BEEN BROUGHT IN FOR REPAIR MULTIPLE TIMES WITHOUT ANY SUCCESS FOR A PERMANENT FIX.
Incident date: Jul 30, 2018
I HAD MY BACKSEATS LAID DOWN TO HAVE MORE ROOM WHEN MOVING. AFTER TWO WEEKS, I TRIED PULLING THE SEATS BACK INTO SEATED POSITION. THE DOUBLE SEAT WILL NOT LIFT. THE MIDDLE SEATBELT HAS LOCKED, NOT ALLOWING IT TO LIFT MORE THAN ABOUT TEN INCHES. NO MATTER HOW MUCH I TRY PULLING THE BELT TIGHT TO DISENGAGE THE LOCK, IT WILL NOT GIVE.
Incident date: Dec 18, 2018
THE SERVICE AIR BAG LIGHT CONTINUES TO DISPLAY. I HAD THE VEHICLE SERVICED AT A LOCAL CHEVROLET DEALER BUT THE LIGHT STILL DISPLAYS. CURRENTLY THE CHARGE IS OVER $200.00 FOR REPAIR.
Incident date: Jan 4, 2019
HEAD GASKET, PISTON KIT, SEAL, FOD BOLT, VALVE COVER, SEALER, AND COOLANT / CAR WAS NOT IN MOTION DURING THE TIME OF DISCOVERY
Incident date: Sep 21, 2018
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT THE FRONT PASSENGER AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO JIM CAUSLEY BUICK GMC TRUCK (38111 SOUTH GRATIOT AVENUE, CLINTON TOWNSHIP, MI 48036, (866) 774-0267) WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SEAT OCCUPANT SENSOR FAILED. THE DEALER STATED THAT IF THE FRONT PASSENGER SEAT OCCUPANT SE... Read more
Incident date: Sep 21, 2018
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT THE FRONT PASSENGER AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO JIM CAUSLEY BUICK GMC TRUCK (38111 SOUTH GRATIOT AVENUE, CLINTON TOWNSHIP, MI 48036, (866) 774-0267) WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SEAT OCCUPANT SENSOR FAILED. THE DEALER STATED THAT IF THE FRONT PASSENGER SEAT OCCUPANT SE... Read more
Incident date: Jan 1, 2019
CHECK ENGINE LIGHT CAME ON, ORIGINALLY READ THE CODES AS CYLINDER MISFIRE 1,3,5. TIMING CHAIN INSIDE THE ENGINE IS STRETCHED AND MEANS A VERY COSTLY REPAIR AT 145K MILES. VERY COMMON PROBLEM WITH THESE.
Incident date: Dec 18, 2018
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND AN ABNORMAL NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO LIBERTY BUICK GMC (9028 E INDEPENDENCE BLVD, MATTHEWS, NC 28105, (704) 708-8000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOW... Read more
Incident date: Dec 18, 2018
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND AN ABNORMAL NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO LIBERTY BUICK GMC (9028 E INDEPENDENCE BLVD, MATTHEWS, NC 28105, (704) 708-8000) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOW... Read more
Incident date: Dec 13, 2018
WHILE ACCELERATING FROM A STOP AT AN INTERSECTION AND INTITATING A TRN ON A CITY STREET, THE ENGINE STOPPED AND LOST POWER STEERING AND POWER BRAKES. THE ENGINE HAD TO BE JUMPED AND A ROD KNOCK SOUND OCCURRED. THE ENGINE LATER SIEZED UP PERMANENTLY AT THE SERVICE CENTER. THE VEHICLE WAS WELL MAINTAINED AND OIL LEVELS WERE WITHIN NORMAL OPERATING RANGE. THERE WERE NO PRIOR INDICATIONS OF ENGINE TR... Read more
Incident date: Dec 13, 2018
WHILE ACCELERATING FROM A STOP AT AN INTERSECTION AND INTITATING A TRN ON A CITY STREET, THE ENGINE STOPPED AND LOST POWER STEERING AND POWER BRAKES. THE ENGINE HAD TO BE JUMPED AND A ROD KNOCK SOUND OCCURRED. THE ENGINE LATER SIEZED UP PERMANENTLY AT THE SERVICE CENTER. THE VEHICLE WAS WELL MAINTAINED AND OIL LEVELS WERE WITHIN NORMAL OPERATING RANGE. THERE WERE NO PRIOR INDICATIONS OF ENGINE TR... Read more
Incident date: Dec 13, 2018
WHILE ACCELERATING FROM A STOP AT AN INTERSECTION AND INTITATING A TRN ON A CITY STREET, THE ENGINE STOPPED AND LOST POWER STEERING AND POWER BRAKES. THE ENGINE HAD TO BE JUMPED AND A ROD KNOCK SOUND OCCURRED. THE ENGINE LATER SIEZED UP PERMANENTLY AT THE SERVICE CENTER. THE VEHICLE WAS WELL MAINTAINED AND OIL LEVELS WERE WITHIN NORMAL OPERATING RANGE. THERE WERE NO PRIOR INDICATIONS OF ENGINE TR... Read more
Incident date: Dec 29, 2018
THERE ARE TWO ISSUES: WHILE BACKING UP THE CAR, ESPECIALLY DOWN A HILL, THE BRAKES DO NOT WORK/ENGAGE TEMPORARILY. EVENTUALLY THE BRAKES ENGAGE, BUT YOU TRAVEL FURTHER THAN YOU INTEND. THE "SERVICE BRAKE SYSTEM" LIGHT APPEARS ALSO. THIS IS AN INTERMITTENT PROBLEM. THE SECOND BRAKING ISSUE IS THAT THE EMERGENCY BRAKE WILL ENGAGE WITHOUT THE BUTTON BEING PRESSED. IT JUST HAPPENS AND IT THE ... Read more
Incident date: Sep 13, 2018
TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG MODULE WAS FRACTURED AND THE AIR BAG INDICATOR DID NOT ILLUMINATE. THE VEHICLE WAS TAKEN TO JIM ELLIS AUTOMOTIVE GROUP (5862 PEACHTREE BLVD, ATLANTA, GEORGIA 30341, 770-234-8155), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED, BUT THE DEALER STATED THAT AIR BAGS WOULD BE REPLACED THIS WEEK. THE MANUFACT... Read more
Incident date: Dec 20, 2018
MY DAUGHTER WAS SITTING IN THE PASSENGER FRONT SEAT. THE SEAT KEPT HEATING UP ALMOST UNBEARABLE. THE NEXT DAY CAR WAS OFF ALL NIGHT MY BATTERY DIED AND THE HEATED SEAT WAS STILL HOT NEVER SHUT OFF ALL NIGHT LONG I FOUND A SENSOR UNDER THE SEAT AND UNPLUGGED THAT BUT AM NERVOUS OF MY DRIVER SEAT ALSO SHE HAS NEWBORN BABY WAS WITH US AND THE SEAT DEFINITELY COULD HAVE STARTED ON FIRE VERY DISTURBING... Read more
Incident date: Dec 19, 2018
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V651000 (AIR BAGS, SEAT BELTS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HENNESSY BUICK GMC (7261 JONESBORO RD, MORROW, GA 30260, (844) 240-2177) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE... Read more
Incident date: Dec 19, 2018
TL* THE CONTACT OWNS A 2015 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V651000 (AIR BAGS, SEAT BELTS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HENNESSY BUICK GMC (7261 JONESBORO RD, MORROW, GA 30260, (844) 240-2177) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE... Read more
Incident date: Dec 21, 2018
CAR ACCELERATED ON IT'S OWN DURING HIGHWAY SPEEDS. WAS TRAVELING ON A 2 LANE HIGHWAY IN THE DESERT AT 70 MPH IN #1 LANE, ATTEMPTING TO PASS A SEMI TRUCK, WENT TO THE #2 LANE INCREASED SPEED UP TO 75, LET OFF GAS ONCE I WAS BACK IN #1 LANE AND MY CAR WAS AT 5 RPM WHEN TYPICALLY IT'S AT 2 RPM OR LESS. MY CAR WAS INCREASING SPEED ON IT'S OWN & THE BRAKE HAD NO POWER. I USED MY OTHER FOOT TO KICK UP T... Read more
Incident date: Oct 4, 2018
TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. WHILE DRIVING 30 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE FRONT DRIVER'S SIDE FENDER AND DOOR. THE CONTACT STATED THAT THE FRONT DRIVER'S AIR BAG FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT'S HEAD STRUCK THE STEERING WHEEL AND SHE SUSTAINED BODY AND MUSCULAR PAIN FROM THE SEAT BELT. THE CONTACT WAS TREATED AT THE HOSPITAL FOR MINOR INJUR... Read more
Crash
1 injured
Incident date: Oct 25, 2018
FOUND THE CAR RADIO ONE MORNING STARTED IT AND THEN THE IT PERIODICALY TRIED TO START..
Incident date: Feb 19, 2018
TL* THE CONTACT OWNS A 2017 BUICK ENCLAVE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED AND DECELERATED AND THE SERVICE STABILITY TRACK INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO DEARTH CHRYSLER DODGE JEEP RAM (608-519-4698, LOCATED AT 602 8TH ST, MONROE, WI 53566) TO BE DIAGNOSED, BUT THE TECHNIC... Read more
Incident date: Feb 19, 2018
TL* THE CONTACT OWNS A 2017 BUICK ENCLAVE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED AND DECELERATED AND THE SERVICE STABILITY TRACK INDICATOR ILLUMINATED. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO DEARTH CHRYSLER DODGE JEEP RAM (608-519-4698, LOCATED AT 602 8TH ST, MONROE, WI 53566) TO BE DIAGNOSED, BUT THE TECHNIC... Read more
Incident date: Dec 17, 2018
TAMARA RECALL I NOTICED THAT THERE WAS WATER IN THE FRONT LEFT HEADLIGHT AND AS I WAS DRIVING DOWN THE ROAD THE BULB BURNT OUT. WHEN I TOOK THE LIGHT OUT THE WATER RAN DOWN INTO THE BALLAST THIS THE SECOND HEADLIGHT THAT I HAVE BROUGHT AND THE SAME PROBLEMS EXIST. THIS IS VERY DANGEROUS ESPECIALLY DRIVING ON A BACK DARK ROAD I DID RESEARCH ON THIS PROBLEM AND I NOTICED EVERYBODY WAS HAVING THE SAM... Read more
Incident date: Dec 10, 2018
AFTER TURNING OFF IGNITION KEY HAVING PLACED CAR IN PARK AND APPLING EMERGENCY BRAKE, THE IGNITION KEY LOCKS IN PLACE AND CANNOT BE REMOVED FROM IGNITION.
Incident date: Jun 15, 2010
TL* THE CONTACT OWNS A 2007 BUICK LACROSSE. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG INDICATOR FLASHED ON AND OFF ON THE FRONT PASSENGER SIDE. THE VEHICLE WAS TAKEN TO VAN BUREN BUICK GMC (866-223-5291, LOCATED AT 2257 JERICHO TURNPIKE, GARDEN CITY PARK, NY 11040) WHERE THE AIR BAG MODULE WAS REPLACED. THE FAILURE RECURRED AND THE PART WAS REPLACED AGAIN BY THE SAME DEALER. THE FAILURE RECURRE... Read more
Incident date: Dec 17, 2018
TL* THE CONTACT OWNS A 2015 BUICK ENCLAVE. THE CONTACT STATED THAT THE HEADLIGHTS ILLUMINATED ON THEIR OWN. THE CONTACT PLACED THE HEADLIGHTS ON AUTO SET AND THE LIGHTS WOULD GO OUT. BOTH HEADLIGHTS WOULD OCCASIONALLY ILLUMINATE ONE AFTER THE OTHER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE M... Read more