Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Feb 14, 2019
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. ALSO, THE FRONT PASSENGER AND REAR DRIVER'S SIDE SEAT BELTS WOULD NOT LOCK. IN ADDITION, THE TAILGATE WAS DIFFICULT TO PULL DOWN AND THE TIRE SENSOR, AIR BAG, AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE S... Read more
Incident date: Feb 14, 2019
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. ALSO, THE FRONT PASSENGER AND REAR DRIVER'S SIDE SEAT BELTS WOULD NOT LOCK. IN ADDITION, THE TAILGATE WAS DIFFICULT TO PULL DOWN AND THE TIRE SENSOR, AIR BAG, AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE S... Read more
Incident date: Feb 14, 2019
TL* THE CONTACT OWNS A 2009 BUICK ENCLAVE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. ALSO, THE FRONT PASSENGER AND REAR DRIVER'S SIDE SEAT BELTS WOULD NOT LOCK. IN ADDITION, THE TAILGATE WAS DIFFICULT TO PULL DOWN AND THE TIRE SENSOR, AIR BAG, AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE S... Read more
Incident date: Nov 14, 2018
THE INITIAL COMPLAINT WAS THE CHECK ENGINE LIGHT AND A REPAIR WAS MADE THAT DIDNT FIX THE PROBLEM. THE LIGHT CAME BACK ON WHILE DRIVING AND IT WAS THE TIMING CHAIN AND IT NEEDED TO BE REPLACED. THE VEHICLE ONLY HAD 47,000 MILES ON IT.
Incident date: Jun 14, 2018
WE HAD THE DRIVER'S HEADLIGHT REPLACED UNDER WARRANTY DUE TO IT HOLDING WATER. ONCE WE GOT THE CAR BACK AND DROVE IT AT NIGHT, IT WAS APPARENT THAT THE LIGHT PATTERN WAS NOT THE SAME. SEE PHOTO. WE WERE NOT ABLE TO SEE THE ROAD ON THE LEFT SIDE SINCE THE BEAM WAS ESSENTIALLY POINTED DOWN SO I TOOK THE VEHICLE BACK AND THEY SAID THAT THE HEADLIGHT WAS A NEW DESIGN AND THAT'S HOW IT LOOKS BUT THEY ... Read more
BUICK
ENCLAVE
(2016) - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Feb 27, 2019
Incident date: Jan 21, 2019
2016 BUICK ENCLAVE. CONSUMER WRITES IN REGARD TO BASIC ONSTAR SERVICE AND ONSTAR CHANGING THEIR BASIC PLAN. *AS *TR
Incident date: Feb 8, 2019
POWER WINDOWS ON THIS CAR BURN OUT, 4 MECHANICS SAID THIS IS A VERY COMMON PROBLEM, AND REPAIRS OF THE POWER WINDOWS IS EXPENSIVE
Incident date: Feb 15, 2019
AIRBAG SYSTEM SERVICE INDICATION LIGHT COMES ON, THE PASSENGER SIDE AIRBAG GOES ON AND OFF WITHOUT WARNING WHEN A PASSENGER SITS DOWN, CAUSING THE AIRBAGS TO BE TURNED OFF. THIS HAPPENS WHILE THE CAR IS STATIONARY AND IN MOTION.
Incident date: Aug 16, 2018
2017 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO DEFECTIVE ENGINE CONTROL STOP/START SYSTEM. *LD *TR
Incident date: Aug 16, 2018
2017 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO DEFECTIVE ENGINE CONTROL STOP/START SYSTEM. *LD *TR
Incident date: Nov 24, 2017
BACK DOORS ARE STUCK LOCKED. NEITHER DOOR WILL OPEN. HAVE TWO KIDS THAT HAVE TO RIDE BACK THERE AND IF WE GET IN AN ACCIDENT IT COULD BE FATAL IF THEY ARE BACK THERE AND CAN'T GET OUT!!
Incident date: Feb 25, 2019
TL* THE CONTACT OWNS A 2011 BUICK REGAL. AS THE CONTACT BACKED OUT OF THE DRIVE AND PLACED THE VEHICLE IN DRIVE, ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. WITHIN A COUPLE OF SECONDS, ALL THE AIR BAGS DEPLOYED, EXCEPT THE STEERING AIR BAG. THERE WERE NO INJURIES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TOW THE VEHICLE TO THE DEALER. THE DEALER WAS NOT CONTA... Read more
Incident date: Feb 25, 2019
TL* THE CONTACT OWNS A 2011 BUICK REGAL. AS THE CONTACT BACKED OUT OF THE DRIVE AND PLACED THE VEHICLE IN DRIVE, ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. WITHIN A COUPLE OF SECONDS, ALL THE AIR BAGS DEPLOYED, EXCEPT THE STEERING AIR BAG. THERE WERE NO INJURIES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TOW THE VEHICLE TO THE DEALER. THE DEALER WAS NOT CONTA... Read more
Incident date: Feb 25, 2019
TL* THE CONTACT OWNS A 2011 BUICK REGAL. AS THE CONTACT BACKED OUT OF THE DRIVE AND PLACED THE VEHICLE IN DRIVE, ALL THE INSTRUMENT PANEL INDICATORS ILLUMINATED. WITHIN A COUPLE OF SECONDS, ALL THE AIR BAGS DEPLOYED, EXCEPT THE STEERING AIR BAG. THERE WERE NO INJURIES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TOW THE VEHICLE TO THE DEALER. THE DEALER WAS NOT CONTA... Read more
Incident date: Feb 1, 2019
I HAVE LOST MY BRAKE LIGHT LOCATED IN MY REAR WINDOW AND NOW MY LED BRAKE LIGHTS ARE FAILING...
Incident date: Feb 12, 2019
TL* THE CONTACT OWNS A 2001 BUICK LESABRE. THE CONTACT STATED THAT A FIRE IGNITED WITHOUT WARNING UNDER THE HOOD AFTER THE DRIVER EXITED THE VEHICLE. WHEN THE HOOD WAS OPENED, THE CONTACT NOTICED THAT THE ENGINE COVER FOR THE ENGINE ASSEMBLY AND FUEL SYSTEM HAD FLOWN OFF. THE FIRE EXTINGUISHED ON ITS OWN. THE VEHICLE REMAINED PARKED AT THE CONTACT'S RESIDENCE DUE TO THE FAILURE. THE VEHICLE WAS NO... Read more
Fire
Incident date: Feb 12, 2019
TL* THE CONTACT OWNS A 2001 BUICK LESABRE. THE CONTACT STATED THAT A FIRE IGNITED WITHOUT WARNING UNDER THE HOOD AFTER THE DRIVER EXITED THE VEHICLE. WHEN THE HOOD WAS OPENED, THE CONTACT NOTICED THAT THE ENGINE COVER FOR THE ENGINE ASSEMBLY AND FUEL SYSTEM HAD FLOWN OFF. THE FIRE EXTINGUISHED ON ITS OWN. THE VEHICLE REMAINED PARKED AT THE CONTACT'S RESIDENCE DUE TO THE FAILURE. THE VEHICLE WAS NO... Read more
Fire
Incident date: Feb 1, 2018
A FAULTY CLOCK SPRING ASSEMBLY PREVENTS THE AIR BAG SYSTEM FROM FUNCTIONING PROPERLY WHICH POSES A MAJOR SAFETY RISK. AIR BAG LIGHT COMES ON WHEN DRIVING.
Incident date: Feb 19, 2019
DRIVING 60 MPH ON THE HIGHWAY. SUDDENLY THE INFORMATION PANEL FLASHED STABILITRAK SERVICE REQUIRED (OR SIMILAR) THEN LOW POWER MODE. CAR WENT FROM 60 TO 30 MPH ON THE HIGHWAY. UNABLE TO SPEED UP. NEEDED TO PULL OVER TO THE SIDE OF THE ROAD. TURNED CAR OFF. TRIED TO RESTART AND IT WOULDN'T RESTART FOR SEVERAL TRIES. RESTARTED AND STILL SAID LOW POWER AND WAS IDLING LOW. TRIED AGAIN AND WAS NOR... Read more
Incident date: Feb 19, 2019
DRIVING 60 MPH ON THE HIGHWAY. SUDDENLY THE INFORMATION PANEL FLASHED STABILITRAK SERVICE REQUIRED (OR SIMILAR) THEN LOW POWER MODE. CAR WENT FROM 60 TO 30 MPH ON THE HIGHWAY. UNABLE TO SPEED UP. NEEDED TO PULL OVER TO THE SIDE OF THE ROAD. TURNED CAR OFF. TRIED TO RESTART AND IT WOULDN'T RESTART FOR SEVERAL TRIES. RESTARTED AND STILL SAID LOW POWER AND WAS IDLING LOW. TRIED AGAIN AND WAS NOR... Read more
Incident date: Feb 19, 2019
DRIVING 60 MPH ON THE HIGHWAY. SUDDENLY THE INFORMATION PANEL FLASHED STABILITRAK SERVICE REQUIRED (OR SIMILAR) THEN LOW POWER MODE. CAR WENT FROM 60 TO 30 MPH ON THE HIGHWAY. UNABLE TO SPEED UP. NEEDED TO PULL OVER TO THE SIDE OF THE ROAD. TURNED CAR OFF. TRIED TO RESTART AND IT WOULDN'T RESTART FOR SEVERAL TRIES. RESTARTED AND STILL SAID LOW POWER AND WAS IDLING LOW. TRIED AGAIN AND WAS NOR... Read more
Incident date: Feb 11, 2019
I WAS DRIVING DOWN THE ROAD ABOUT 1 MIKE FROM MY HOUSE. THE ROAD IS A COUNTRY ROAD AND IS STRAIGHT. I WASN'T DISTRACTED OR SPEEDING. IT HAPPENED SO FAST BUT I THINK I MAY HAVE HIT A SLIGHT BUMP ON THE RIGHT HAND SHOULDER OF THE ROAD AND THEN THE CAR STARTED FISH TAILING AND THEN WENT OFF THE ROAD AND WAS STOPPED WHEN IT HIT A DIRT DRIVEWAY. I HAD NO CONTROL OF THE CAR AND THE BRAKES FAILED TO ... Read more
Crash
Incident date: Feb 11, 2019
I WAS DRIVING DOWN THE ROAD ABOUT 1 MIKE FROM MY HOUSE. THE ROAD IS A COUNTRY ROAD AND IS STRAIGHT. I WASN'T DISTRACTED OR SPEEDING. IT HAPPENED SO FAST BUT I THINK I MAY HAVE HIT A SLIGHT BUMP ON THE RIGHT HAND SHOULDER OF THE ROAD AND THEN THE CAR STARTED FISH TAILING AND THEN WENT OFF THE ROAD AND WAS STOPPED WHEN IT HIT A DIRT DRIVEWAY. I HAD NO CONTROL OF THE CAR AND THE BRAKES FAILED TO ... Read more
Crash
Incident date: Feb 11, 2019
I WAS DRIVING DOWN THE ROAD ABOUT 1 MIKE FROM MY HOUSE. THE ROAD IS A COUNTRY ROAD AND IS STRAIGHT. I WASN'T DISTRACTED OR SPEEDING. IT HAPPENED SO FAST BUT I THINK I MAY HAVE HIT A SLIGHT BUMP ON THE RIGHT HAND SHOULDER OF THE ROAD AND THEN THE CAR STARTED FISH TAILING AND THEN WENT OFF THE ROAD AND WAS STOPPED WHEN IT HIT A DIRT DRIVEWAY. I HAD NO CONTROL OF THE CAR AND THE BRAKES FAILED TO ... Read more
Crash
Incident date: Feb 19, 2019
VEHICLE BUCKLE LATCH IS JAMMED/MALFUNCTIONING. BUCKLE DOES NOT ACCEPT LATCH AND POSES A SEVERE ACCIDENT THREAT TO ADULTS/CHILDREN. BOTH CAPTAIN CHAIR BUCKLES ARE AFFECTED. NORMAL WEAR IS OBSERVED WITH THE VEHICLE WITH CHILD RESTRAINT CAR SEATS IN BOTH FORWARD AND REAR FACING, LONGEVITY OF BUCKLE SYSTEM WITH INFANT CAR SEATS IS JEOPARDIZED AND RENDERED INEFFECTIVE. BUCKLE MECHANISM IS POORLY MADE W... Read more
Incident date: Feb 11, 2019
MY VEHICLE JUST TURNED OFF WHILE AT A STOP SIGN PREPARING TO TURN. IT WAS TOWED TO A MECHANIC THAT ADVISED IT WAS 2 QUARTS LOW IN OIL (OIL WAS REPLACED 2 WEEKS PRIOR) AND THAT MY BATTERY NEEDED TO BE REPLACED. THEY ADDED THE OIL AND REPLACED THE BATTERY. I DRIVE THE CAR ~ 5 MILES HOME AND IT STOPPED AGAIN. THIS TIME WHEN TRYING TO START THE CAR, THERE WAS AN AUDIBLE SCREECHING COMING FROM THE ENGI... Read more
Incident date: Feb 15, 2019
AT 146,938 MILES, THE ENGINE HAS DIED (PISTONS HAVE COLLIDED WITH VALVES AT TWO POINTS AND ENGINE HAS JUMPED TIMING). THE TRANSMISSION NEEDS TO BE REPLACED FOR THE SECOND TIME (ORIGINALLY REPLACED AT 56K MILES). THERE WAS NO SIGN ON THE DASH THAT THERE WAS A PROBLEM WITH EITHER.BUICK OFFERED NO HELP WITH THIS BEING SO UNUSUAL FOR THE ENGINE TO NEED TO BE REPLACED AND THE TRANSMISSION FOR THE SECON... Read more
Incident date: Feb 15, 2019
AT 146,938 MILES, THE ENGINE HAS DIED (PISTONS HAVE COLLIDED WITH VALVES AT TWO POINTS AND ENGINE HAS JUMPED TIMING). THE TRANSMISSION NEEDS TO BE REPLACED FOR THE SECOND TIME (ORIGINALLY REPLACED AT 56K MILES). THERE WAS NO SIGN ON THE DASH THAT THERE WAS A PROBLEM WITH EITHER.BUICK OFFERED NO HELP WITH THIS BEING SO UNUSUAL FOR THE ENGINE TO NEED TO BE REPLACED AND THE TRANSMISSION FOR THE SECON... Read more
Incident date: Feb 16, 2019
AIRBAGS DID NOT DEPLOY UPON AUTO ACCIDENT. IMPACT AREA WAS FRONT CORNER FENDER ON PASSENGER SIDE. POSSIBLE GAS RELEASED INTO PASSENGER SIDE OF CABIN SMELLED 'ELECTRICAL' AND 'SMOKE' FILLED PASSENGER FOOTBOARD AREA. NO LOSS OF COOLANT FROM CAR TO EXPLAIN SMOKE. AIRBAG WARNING LIGHT REMAINS ON DASHBOARD DISPLAY. CAR WAS TRAVELING AT NORMAL HIGHWAY SPEED 30-35MPH, BRAKES APPLIED, THEN CRASHED INTO A ... Read more
Crash
1 injured
Incident date: Jan 11, 2019
WE PURCHASED A 'CERTIFIED PRE-OWNED' 2012 BUICK ENCLAVE FROM ROYAL BUICK OF SUSSEX NEW JERSEY IN FEBRUARY OF 2017. THE CAR SHUT OFF ON FRIDAY JANUARY 11TH. IT WAS TOWED TO ROSSI WHERE WE HAVE BEEN TAKEN IT FOR ALMOST TWO YEARS OF ONGOING MAINTENANCE, BOTH SCHEDULED AND NON, AND HAVE SPENT OVER $10K IN THE LAST YEAR ALONE, ON SERVICE THAT DID NOT RESOLVE THE CLICKING SOUND COMING FROM THE ENGINE. E... Read more
Incident date: Jan 11, 2019
WE PURCHASED A 'CERTIFIED PRE-OWNED' 2012 BUICK ENCLAVE FROM ROYAL BUICK OF SUSSEX NEW JERSEY IN FEBRUARY OF 2017. THE CAR SHUT OFF ON FRIDAY JANUARY 11TH. IT WAS TOWED TO ROSSI WHERE WE HAVE BEEN TAKEN IT FOR ALMOST TWO YEARS OF ONGOING MAINTENANCE, BOTH SCHEDULED AND NON, AND HAVE SPENT OVER $10K IN THE LAST YEAR ALONE, ON SERVICE THAT DID NOT RESOLVE THE CLICKING SOUND COMING FROM THE ENGINE. E... Read more
Incident date: Feb 8, 2019
BOTH HEAD LIGHTS CONTINUOUSLY FILL UP WITH MOISTURE AND CAUSE THE HEAD LIGHTS TO NOT FUNCTION WHICH BECOMES VERY DANGEROUS AT NIGHT WHEN I DO NOT EXPECT IT TO HAPPEN. THIS SEEMS TO BE A COMMON PROBLEM WITH THESE VEHICLE AS MANY PEOPLE COMPLAIN ON AUTO FORUMS ABOUT IT. THE LIGHTS DON'T WORK WHILE VEHICLE IS STATIONARY OR MOVING.
Incident date: Feb 10, 2019
ENGINE LIGHT CAME ON. TEST SHOWED THAT IT WAS A TIMING PROBLEM. TIMING CHAIN WAS REALLY LOOSE. MECHANIC CHANGED OUT, FIX PROBLEM. COSTED. 1700.0. DOLLAARS.
Incident date: Feb 14, 2019
DAY TIME RUNNING LIGHTS. LEFT AND RIGHT SIDE LIGHTS GO OUT FOR NO APPARENT REASON. HAD TWO SIDE REPLACE THE THE OTHER SIDE NOT UNDER WARRANTY. LIGHTS COME ON FOR SEVERAL DAYS, THEN WILL GO OUT FOR NO APPARENT REASON SOMETIMES WHILE RUNNING SOMETIMES NOT. HAS HAPPEND ON AND OFF SINCE 2014.
Incident date: Feb 14, 2019
WHILE DRIVING MY 2013 BUICK ENCLAVE TRACTION CONTROL, SERVICE STABILI TRACK FLASHES ACROSS DASBOARD. THE CHECK ENGINE LIGHT COMES ON AND ENGINE SPEED IS DRASTICALLY REDUCED. CAR DOES NOT ACCELERATE PROPERLY AND RPMS ARE NOT PRODUCING SPEED. CAR IS LETHARGIC AND SIGNS BEGIN WITHOUT WARNING. ONCE ENGINE IS TURNED OFF AND TURNED BACK ON TRACTION CONTROL RESTS AND DISPLAY MESSAGES DISAPPEAR BUT CHECK ... Read more
Incident date: Feb 14, 2019
WHILE DRIVING MY 2013 BUICK ENCLAVE TRACTION CONTROL, SERVICE STABILI TRACK FLASHES ACROSS DASBOARD. THE CHECK ENGINE LIGHT COMES ON AND ENGINE SPEED IS DRASTICALLY REDUCED. CAR DOES NOT ACCELERATE PROPERLY AND RPMS ARE NOT PRODUCING SPEED. CAR IS LETHARGIC AND SIGNS BEGIN WITHOUT WARNING. ONCE ENGINE IS TURNED OFF AND TURNED BACK ON TRACTION CONTROL RESTS AND DISPLAY MESSAGES DISAPPEAR BUT CHECK ... Read more
Incident date: Feb 14, 2019
WHILE DRIVING MY 2013 BUICK ENCLAVE TRACTION CONTROL, SERVICE STABILI TRACK FLASHES ACROSS DASBOARD. THE CHECK ENGINE LIGHT COMES ON AND ENGINE SPEED IS DRASTICALLY REDUCED. CAR DOES NOT ACCELERATE PROPERLY AND RPMS ARE NOT PRODUCING SPEED. CAR IS LETHARGIC AND SIGNS BEGIN WITHOUT WARNING. ONCE ENGINE IS TURNED OFF AND TURNED BACK ON TRACTION CONTROL RESTS AND DISPLAY MESSAGES DISAPPEAR BUT CHECK ... Read more
Incident date: Feb 13, 2019
WHILE DRIVING IN TRAFFIC ON CITY STREET DURING RUSH HOUR TRAFFIC MY VEHICLE COMPLETED SHUT DOWN NO WARNING, ENGINE LIGHT POPPED ON, THE WHEEL BECAME STIFF THE BRAKES BECAME STIFF. I PUT IT IN PARK, TURNED THE IGNITION OFFEND STARTED IT UP AGAIN, IT STARTED RIGHT UP AND I CONTINUED DRIVING FOR ANOTHER 4 MILES ENGINE LIGHT REMAINED ON. PULLED INTO PARKING SHUT IF OFF AND STARTED IT BACK UP BUT ENG... Read more
Incident date: Feb 13, 2019
WHILE DRIVING IN TRAFFIC ON CITY STREET DURING RUSH HOUR TRAFFIC MY VEHICLE COMPLETED SHUT DOWN NO WARNING, ENGINE LIGHT POPPED ON, THE WHEEL BECAME STIFF THE BRAKES BECAME STIFF. I PUT IT IN PARK, TURNED THE IGNITION OFFEND STARTED IT UP AGAIN, IT STARTED RIGHT UP AND I CONTINUED DRIVING FOR ANOTHER 4 MILES ENGINE LIGHT REMAINED ON. PULLED INTO PARKING SHUT IF OFF AND STARTED IT BACK UP BUT ENG... Read more
Incident date: Feb 13, 2019
WHILE DRIVING IN TRAFFIC ON CITY STREET DURING RUSH HOUR TRAFFIC MY VEHICLE COMPLETED SHUT DOWN NO WARNING, ENGINE LIGHT POPPED ON, THE WHEEL BECAME STIFF THE BRAKES BECAME STIFF. I PUT IT IN PARK, TURNED THE IGNITION OFFEND STARTED IT UP AGAIN, IT STARTED RIGHT UP AND I CONTINUED DRIVING FOR ANOTHER 4 MILES ENGINE LIGHT REMAINED ON. PULLED INTO PARKING SHUT IF OFF AND STARTED IT BACK UP BUT ENG... Read more
Incident date: Feb 12, 2019
TL* THE CONTACT OWNS A 2011 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AND THE KEY FOB DID NOT WORK. WHEN THE CONTACT ATTEMPTED TO UNLOCK THE VEHICLE WITH THE KEY FOB, SHE BECAME LOCKED INSIDE THE VEHICLE. THE CONTACT HAD TO MANUALLY UNLOCK THE DOOR ON THE PASSENGER SIDE TO EXIT THE VEHICLE. IN ADDITION, THE ELECTRICAL SYSTEM DID NOT WORK AND THE CONTACT SMELLED A BURNING O... Read more
Fire
Incident date: Feb 10, 2019
THIS VEHICLE HAS HID HEADLIGHT ASSEMBLIES THAT HAVE CONSTANT ISSUES WITH CONDENSATION/WATER ENTERING THE HOUSING AND CAUSING THE BALLAST AND BULB TO FAIL. THIS IS DUE TO A FAULTY SEAL BETWEEN THE OUTER AND INNER SHELL ASSEMBLY. THIS IS A HUGE SAFETY ISSUE, AS THE VEHICLE MAY LOOSE ALL HEADLIGHTS AND CAUSE THE DRIVER TO CRASH. THE ASSEMBLIES ARE VERY COSTLY TO REPLACE AND THE ISSUE IS VERY VERY COM... Read more
Incident date: Feb 10, 2019
THIS VEHICLE HAS HID HEADLIGHT ASSEMBLIES THAT HAVE CONSTANT ISSUES WITH CONDENSATION/WATER ENTERING THE HOUSING AND CAUSING THE BALLAST AND BULB TO FAIL. THIS IS DUE TO A FAULTY SEAL BETWEEN THE OUTER AND INNER SHELL ASSEMBLY. THIS IS A HUGE SAFETY ISSUE, AS THE VEHICLE MAY LOOSE ALL HEADLIGHTS AND CAUSE THE DRIVER TO CRASH. THE ASSEMBLIES ARE VERY COSTLY TO REPLACE AND THE ISSUE IS VERY VERY COM... Read more
Incident date: Sep 1, 2017
TL* THE CONTACT OWNS A 2013 BUICK REGAL. THE CONTACT STATED THAT THE HEADLIGHT ASSEMBLIES KEPT FILLING UP WITH WATER, WHICH CAUSED THE BULBS TO SHORT OUT. STOOPS BUICK GMC (1251 QUAKER BLVD, PLAINFIELD, IN 46168, (317) 839-7771) REPLACED THE HEADLIGHT ASSEMBLIES THREE TIMES. THE MOST RECENT REPLACEMENT WAS LAST WEEK. THE DEALER HAD NOT REVEALED HOW THE WATER WAS ENTERING INTO THE HEADLIGHT ASSEMBL... Read more
Incident date: Nov 1, 2018
WHILE DRIVING THE VEHICLE AUTOMATICALLY GET STUCK AND DOES NOT PICK UP SPEED NO MATTER IF U RELEASE THE GAS OR PRESS ON THE GAS. THE GAR DOES NOT PICK UP SPEED AT ALL AND THIS IS VERY DANGEROUS.I HAVE PUT CLOSE TO $1000 IN THIS VEHICLE IN A MONTH TRYING TO CORRECT THIS SCARY PROBLEM WHILE I AM DRIVING ON THE HWY AND CITY STREETS AS WELL AS TURNIG.
Incident date: Feb 10, 2019
MY CAR WHICH I HAVE HAD FOR 9 MONTHS IS TAKING ON WATER FROM RAIN. IT SHORTED OUT THE EGNITION SWITCH, AND AFTER RAIN YESTERDAY IT DID IT AGAIN. IT WONT TURN START AT TIMES, OR IT WONT TURN OFF! LOOKING THROUGH BUICK FORUMS THESE HAVE BEEN HAVING THESE PROBLEMS SIENCE 2008 WITH HEAVY RAIN!
Incident date: Feb 10, 2019
MY CAR WHICH I HAVE HAD FOR 9 MONTHS IS TAKING ON WATER FROM RAIN. IT SHORTED OUT THE EGNITION SWITCH, AND AFTER RAIN YESTERDAY IT DID IT AGAIN. IT WONT TURN START AT TIMES, OR IT WONT TURN OFF! LOOKING THROUGH BUICK FORUMS THESE HAVE BEEN HAVING THESE PROBLEMS SIENCE 2008 WITH HEAVY RAIN!
Incident date: Feb 10, 2019
THE VEHICLE RANDOMLY ACCELERATES AS HIGH AS 50-60MPH WITHOUT TOUCHING THE GAS PEDAL. THE CAR HAS TO BE THROWN IN NEUTRAL OR STOPPED SOME PLACE SAFE, AT WHICH POINT IT REVS UP PAST 3000 RPM UNTIL THE GAS PEDAL IS PRESSED TO THROTTLE IT BACK DOWN. THE VEHICLE HAS DONE THIS IN REVERSE WHILE BACKING OUT OF A DRIVEWAY AS WELL, WHICH IS EXTREMELY DANGEROUS. IT DOES NOT SEEM TO DO THIS UPON STARTING OR W... Read more
Incident date: Jan 27, 2019
MY CAR STATED THAT MY TRAKSTABILTY SYSTEM NEEDED TO BE SERVICED THEN REDUCED ENGINE POWER LITE UP. CAR WOULD NOT SHIFT AND WOULD NOT INCREASE IN SPEED OVER TWENTY MILES PER HOUR. I HAD TO PULL OVER AND TURN MY CAR OFF LEAVE IT PARKED UNTIL I COULD GET IT TO THE DEALERSHIP. THE THROTTLE BODY WAS DEFECTIVE. THIS HAS HAPPENED ON OTHER 2011 LACROSSES AND THEIR IS A SPECIAL SERVICE BULLETIN WITH FREE R... Read more