Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 28,307 complaints for BUICK
Incident date: Mar 29, 2019
TL* THE CONTACT OWNS A 2008 BUICK ENCLAVE. THE CONTACT STATED THAT THE ELECTRIC POWER STEERING FAILED AND CAUSED THE STEERING WHEEL TO SEIZE IN EITHER DIRECTION. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE INTERMITTENT FAILURE AND WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED. THE DEALER WAS NOT CONTACTED. THE DIAGNOSTIC RESULTS WERE NOT PROVIDED. TH... Read more
Incident date: Apr 19, 2019
BOTH DRIVER AND PASSENGER HEADLIGHTS CONSTANTLY SHOW CONDENSATION/WATER IN THE HEADLIGHT ASSEMBLY AFTER IT RAINS. AT ONE POINT, THE CONDENSATION CAUSED THE PREMATURE FAILURE OF THE HID BALLAST, AN LOSS OF HEADLIGHT. IN VIEWING A BUICK REGAL FORUM, THIS SEEMS TO BE A COMMON PROBLEM ON THIS MODEL CAR AND GM SHOULD BE RESPONSIBLE FOR FIXING THE PROBLEM. VEHICLE CAN BE STATIONARY OR MOVING. RAIN CAUS... Read more
Incident date: Apr 2, 2019
THE AIRBAG LIGHT STAYS ON AND THE DASH IS SEPARATING FROM THE FIREWALL OF THE MOTOR. THERE IS A GAP BETWEEN THE WINDSHIELD AND THE DASH
Incident date: Apr 2, 2019
THE AIRBAG LIGHT STAYS ON AND THE DASH IS SEPARATING FROM THE FIREWALL OF THE MOTOR. THERE IS A GAP BETWEEN THE WINDSHIELD AND THE DASH
Incident date: Apr 21, 2019
I CAN BE DRIVING DOWN THE ROAD AN ALL OF A SUDDEN THE METERS START GOING UP AN DOWN AN THEN IT WILL SAY CAR PARKING ASSIST IS IN THEN THE CAR WILL SHUT OF THIS CAN REALLY CAUSE A BAD ACCIDENT WHAT IF I'M IN THE CAR WITH MY KIDS ONE DAY AN THE CAR SHUTS OF AN I HAVE NOWHERE TO PULL OVER
Incident date: Apr 18, 2019
OIL PRESSURE LIGHT CAME ON FIRST, THEN HEARD LOUD TAPPING NOISE AND CHECK ENGINE LIGHT CAME ON. PULLED OVER CHECKED THE OIL (FRESH OIL CHANGE THE DAY BEFORE) IT WAS STILL FULL. GOT THE VEHICLE HOME AND HAD THE CODES PULLED. THE DREADED TIMING CHAIN CODES OF P0008 AND P0017 AT 128,000 MILES ON THE CAR. MOST SHOPS THAT I CALLED WON'T EVEN TOUCH THIS BECAUSE OF THE EXTENSIVE REPAIR. THAT LEAVES THE S... Read more
Incident date: Feb 4, 2019
THE SIDE DETECTION SYSTEM HAS FAILED SO I NO LONGER HAVE MIRROR BLIND SPOT PROTECTION. THE PROBLEM IS ALSO CAUSING PROBLEMS WITH THE INSTRUMENT CLUSTER FAILING. THE ISSUE IS EXACTLY LIKE THE ONE COVERED BY BULLITEN 16-NA-178 FOR OTHER GM VEHICLES OF THE SAME MODEL YEARS WHICH USE THE SAME SYSTEM. GM SHOULD RECALL ALL THE CARS THAT USED THIS SYSTEM, NOT JUST SOME AS IT IS A SERIOUS SAFETY ISSUE AS ... Read more
Incident date: Feb 4, 2019
THE SIDE DETECTION SYSTEM HAS FAILED SO I NO LONGER HAVE MIRROR BLIND SPOT PROTECTION. THE PROBLEM IS ALSO CAUSING PROBLEMS WITH THE INSTRUMENT CLUSTER FAILING. THE ISSUE IS EXACTLY LIKE THE ONE COVERED BY BULLITEN 16-NA-178 FOR OTHER GM VEHICLES OF THE SAME MODEL YEARS WHICH USE THE SAME SYSTEM. GM SHOULD RECALL ALL THE CARS THAT USED THIS SYSTEM, NOT JUST SOME AS IT IS A SERIOUS SAFETY ISSUE AS ... Read more
Incident date: Mar 7, 2019
I OWN A 2012 BUICK VERANO WITH ONLY 48K ON IT, OWNERSHIP TRANSFERRED OVER FROM MY FATHER IN LAW WHO BOUGHT THIS VEHICLE BRAND NEW. CAR HESITATES, DOES NOT PICK UP SPEED AFTER SLOWING/STOPPING WHICH WE NOTICED AT 36K, BURNS THROUGH A LOT OF OIL- OIL LIGHT DOES NOT GO ON WHEN LOW, REAR BRAKES AND ROTORS WERE ALREADY COMPROMISED AT LESS THAN 45K, AND JUST RECENTLY LOST BRAKES COMPLETELY WHILE DRIVING... Read more
Incident date: Mar 7, 2019
I OWN A 2012 BUICK VERANO WITH ONLY 48K ON IT, OWNERSHIP TRANSFERRED OVER FROM MY FATHER IN LAW WHO BOUGHT THIS VEHICLE BRAND NEW. CAR HESITATES, DOES NOT PICK UP SPEED AFTER SLOWING/STOPPING WHICH WE NOTICED AT 36K, BURNS THROUGH A LOT OF OIL- OIL LIGHT DOES NOT GO ON WHEN LOW, REAR BRAKES AND ROTORS WERE ALREADY COMPROMISED AT LESS THAN 45K, AND JUST RECENTLY LOST BRAKES COMPLETELY WHILE DRIVING... Read more
Incident date: Mar 7, 2019
I OWN A 2012 BUICK VERANO WITH ONLY 48K ON IT, OWNERSHIP TRANSFERRED OVER FROM MY FATHER IN LAW WHO BOUGHT THIS VEHICLE BRAND NEW. CAR HESITATES, DOES NOT PICK UP SPEED AFTER SLOWING/STOPPING WHICH WE NOTICED AT 36K, BURNS THROUGH A LOT OF OIL- OIL LIGHT DOES NOT GO ON WHEN LOW, REAR BRAKES AND ROTORS WERE ALREADY COMPROMISED AT LESS THAN 45K, AND JUST RECENTLY LOST BRAKES COMPLETELY WHILE DRIVING... Read more
Incident date: Apr 12, 2019
DRIVING DOWN THE ROAD AT DIFFERENT SPEEDS AND CONDITIONS DOOR LOCKED GO UP AND DOWN, GAUGES GO CRAZY, TRANSMISSION DOWN SHIFTS, ENGINE DOESN'T DIE, PULL OVER AND EVERYTHING IS FINE UNTIL IT HAPPENS AGAIN
Incident date: Apr 12, 2019
DRIVING DOWN THE ROAD AT DIFFERENT SPEEDS AND CONDITIONS DOOR LOCKED GO UP AND DOWN, GAUGES GO CRAZY, TRANSMISSION DOWN SHIFTS, ENGINE DOESN'T DIE, PULL OVER AND EVERYTHING IS FINE UNTIL IT HAPPENS AGAIN
Incident date: Mar 31, 2019
TL* THE CONTACT OWNS A 2011 BUICK ENCLAVE. WHILE STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 96,000.
Incident date: Jul 3, 2018
REC- BATTERY DRAIN NO START CONDITION OR A STALL MAY MELT OR OVERHEAT. I REVEIVED LETTER ON 1/2019 HOWEVER EXPERIENCED THIS ISSUE IN JULY 2018 HAD TO HAVE CAR TOWED MECHANIC REP;ACED BETTERY. TK TO DEALERSHIP THEY EXPERIENCED THE SAME AND DRAINING BATTERY. SENT INVOICE TO BUICK FOR REIMBURSEMENT OF BATTERY THAT WAS STILL IN WARRANTY AND TOWING REFUSED TO REIMBURSE THIS SHOULD BE A RECALL SEVERAL ... Read more
Incident date: Apr 15, 2019
MY 2017 ENCORE BURST INTO FLAMES. I ARRIVED TO WORK AFTER LUNCH, I PARKED AND TURNED OFF THE IGNITION AND I SEE SMOKE COMING FROM UNDER THE HOOD OF MY CAR. I PAUSED JUST A MOMENT TO SEE IF IT WAS GOING TO STOP BUT IT GOT WORSE VERY FAST. I GRABBED MY PURSE AND JUMPED OUT OF THE CAR AS THE FRONT END CLOSEST TO THE WINDSHIELD WAS BECOMING ENGULFED IN FLAMES. I IMMEDIATELY CALLED 911 BUT BY THE TIME ... Read more
Fire
BUICK
PARK AVENUE
(2001) - ENGINE
Apr 17, 2019
Incident date: Apr 16, 2019
THE INTAKE PLENIUM EXPLODED AND STARTED A FIRE
Fire
1 injured
Incident date: May 7, 2016
2008 BUICK LUCERNE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR REPAIRS TO THE REAR ELECTRICAL CENTER. THE VEHICLE EXCEEDED THE MILEAGE PARAMETERS. *JS
Incident date: Feb 11, 2019
ON 3 OCCASIONS, WHILE THE CAR WAS DRIVEN, THE CAR STOPPED WITHOUT WARNING. ON ALL THREE OCCASION, THE CAR WILL NOT START. THE FIRST TIME THIS OCCURRED, I TOOK THE CAR TO THE DEALERSHIP, CARL BLACK ROSWELL. THEY REPLACED THE STARTER AND REPLACED ALL THE FUEL INJECTOR. 2-3 DAYS AFTER THE CAR WAS PICKED UP, THE CAR STOPPED AGAIN WHILE MY WIFE WAS DRIVING OUR KIDS TO SCHOOL AND THE CAR WOULDN'T START.... Read more
Incident date: Apr 1, 2019
THE CAR WAS VERY NOISY AT START UP. HAD THE OIL CHANGED, THE NOISE WAS BETTER FOR A WHILE BUT CAME BACK IN LESS THAN 2 MONTHS AND NOW IT IS CONSTANT. THE CAR WILL STALL OUT IN THE MIDDLE OF DRIVING. I WILL LOSE EVERYTHING, ELECTRICAL AND POWER STEERING. THIS WOULD HAPPEN WHETHER OR NOT ON A HIGHWAY OR DURING CITY DRIVING. ENGINE LIGHT CAME ON AND I TOOK IT TO MY MECHANIC. MECHANIC TOLD ME IT WAS I... Read more
Incident date: Apr 13, 2019
TIMING CHAIN TENSIONER FAILED AT JUST LESS THAN 75,000 MILES. I'VE BEEN TOLD BY 2 DIFFERENT MECHANICS THAT IT WOULD BE EASIER TO REPLACE THE ENTIRE ENGINE THAN GET THE PIECES OUT OF THE ENGINE.
Incident date: Apr 16, 2019
WHILE PARKED AND WHEN VEHICLE IS RUNNING AND EITHER FRONT OR REAR PASSENGER DOORS ARE OPENED THEN CLOSED AFTER BEING SEATED IN THE PASSENGER SIDE FRONT SEAT, AN INTERMITTENT DIC MESSAGE STATES"SERVICE AIR BAG. THE INDICATOR LIGHT STAYS ON FOR A FEW MINUTES THEN GOES OFF. ALSO RECEIVED ON-STAR DIAGNOSTIC ALERT MESSAGE. HAD VEHICLE SERVICED AT DEALERSHIP 4-9-19. NO TROUBLE CODES CAME UP ON OBD READE... Read more
Incident date: Oct 15, 2018
TL* THE CONTACT OWNS A 2010 BUICK ENCLAVE EQUIPPED WITH HANKOOK DYNAPRO HP2 TIRES. THE CONTACT STATED THAT ONE OF THE TIRES WOULD LOSE PRESSURE OVER TIME. THE SPECIFIC TIRE THAT FAILED WAS NOT DISCLOSED. THE CONTACT HAD TO CHECK FOR LEAKS, BUT THE FAILURE RECURRED. THE CONTACT HAD THE TIRES ROTATED, BUT THE FAILURE OCCURRED AGAIN SEVERAL TIMES. THE TIRE MECHANIC FINALLY DISCOVERED A CRACK IN THE T... Read more
Incident date: Mar 7, 2017
UNSURE FLAPPING TYPE NOISE UNDER CAR SOUNDS LIKE ITS ON THE FRONT LEFT I HAVE HAD SEVERAL MECHANICS TO DRIVE THE CAR LISTEN TO THE SOUND NO ONE CAN SEEM TO FIND OUT WHAT IT IS I DO NOT THINK ITS MECHANICAL BUT NOT REALLY SURE AND THIS HAS BEEN GOING ON FOR SEVERAL YEARS
Incident date: Aug 30, 2018
AS I WAS DRIVING FROM THE GAS STATION I TOOK A LEFT AND AS I ACCELERATED, THE ENGINE STARTED TO VIBRATE. I I HAD NEVER NOTICED THIS BEFORE THAT DAY. SO PROCEED TO TAKE MY TIME CAREFULLY BACK TO WORK. I EXAMINED THE UNDERCARRIAGE OF MY 99 LESABRE CUSTOM AND THAT'S WHERE I NOTICED THAT THE DRIVERS SIDE SUBFRAME BUSHINGS HAVE ALL BUT FELL OUT DUE TO SEVERE RUST. THANKFULLY THE PASSENGER SIDE IS STILL... Read more
Incident date: Aug 30, 2018
AS I WAS DRIVING FROM THE GAS STATION I TOOK A LEFT AND AS I ACCELERATED, THE ENGINE STARTED TO VIBRATE. I I HAD NEVER NOTICED THIS BEFORE THAT DAY. SO PROCEED TO TAKE MY TIME CAREFULLY BACK TO WORK. I EXAMINED THE UNDERCARRIAGE OF MY 99 LESABRE CUSTOM AND THAT'S WHERE I NOTICED THAT THE DRIVERS SIDE SUBFRAME BUSHINGS HAVE ALL BUT FELL OUT DUE TO SEVERE RUST. THANKFULLY THE PASSENGER SIDE IS STILL... Read more
Incident date: Apr 14, 2019
TWICE IN THE LAST TWELVE MONTHS THERE HAS BEEN A SHORT IN THE TAIL LIGHT ASSEMBLY RESULTING IN MY BATTERY GETTING DRAINED. I COULD NOT GET TO MY TOOLS IN THE TRUNK BECAUSE I COULD NOT GET THE ELECTRICAL SYSTEM TO OPEN THE TRUNK AND I COULD NOT OPEN IT MANUALLY. THE SHORT HAS BEEN DUE TO AN ELECTRICAL WIRE BEING PINCHED BETWEEN A WASHER AND THE FRAME WHEN THE TAIL LIGHT ASSEMBLY WAS REPLACED AFTER... Read more
Incident date: Mar 5, 2019
TL* THE CONTACT OWNS A 2013 BUICK VERANO. WHILE DRIVING AT ANY SPEED, THE 2013 BUICK VERANO LOST POWER, DOORS WOULD UNLOCK, THEN POWER WOULD COME BACK ON AND DOORS WOULD LOCK. THIS WOULD HAPPEN REPEATEDLY, IN ADDITION, THE WRENCH ICON ILLUMINATED AND THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO NEWBY BUICK GMC (435-673-1100, LOCATED AT 1629 S CONVENTION CENTER DR, ST. GEORGE, UT 84790), BUT THE... Read more
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM, HIGH BEAM, DAY TIME RUNNING LAMPS, AND EMERGENCY/HAZARD LIGHTING FAILED TO FUNCTION INTERMITTENTLY. THE FAILURE OCCURRED MORE THAN TWICE. THE CONTACT WAS UNCERTAIN IF THE LIGHTS WOULD OPERATE PROPERLY DURING THE EVENING HOURS. JOHN JONES AUTO GROUP CORYDON (1735 GARDNER LN NW, CORYDON, IN 47112, (812) 722-4146) INDIC... Read more
Incident date: Jun 1, 2018
TL* THE CONTACT OWNS A 2006 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM, HIGH BEAM, DAY TIME RUNNING LAMPS, AND EMERGENCY/HAZARD LIGHTING FAILED TO FUNCTION INTERMITTENTLY. THE FAILURE OCCURRED MORE THAN TWICE. THE CONTACT WAS UNCERTAIN IF THE LIGHTS WOULD OPERATE PROPERLY DURING THE EVENING HOURS. JOHN JONES AUTO GROUP CORYDON (1735 GARDNER LN NW, CORYDON, IN 47112, (812) 722-4146) INDIC... Read more
Incident date: Sep 18, 2018
TL* THE CONTACT OWNS A 2004 BUICK RAINIER. THE CONTACT STATED THAT THE HEADLIGHTS TURNED OFF INTERMITTENTLY WITHOUT WARNING. THE CONTACT STATED THAT THE HEADLIGHTS REMAINED OFF FOR APPROXIMATELY SIX MINUTES. WHEN THE LIGHTS TURNED BACK ON, THE LIGHTING WAS DIM. THE VEHICLE WAS TAKEN TO J.D. BYRIDER (5101 NEW BERN AVE, RALEIGH, NC 27610) WHERE THEY REPLACED THE REPLACED THE HEADLIGHT DRIVER MODULE ... Read more
Incident date: Apr 12, 2019
FULE PUMP RELAY FUSE BOX COUGHT FIRE
Fire
Incident date: Mar 29, 2019
TL* THE CONTACT OWNS A 2012 BUICK VERANO. THE CONTACT STATED THAT THE FRONT PASSENGER AIR BAG WARNING INDICATOR FLASHED ON AND OFF. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 90,482.
Incident date: Oct 18, 2018
NYB CAR HAS LESS THAN 69K MILES AND IS BURNING THROUGH OIL. I BOUGHT IT USED AND THE DEALER LIKED WARRANTY ENDED BEFORE PROBLEMS STARTED. MY CHECK ENGINE LIGHT CAME ON WITHIN THE FIRST 2000 MILES OF ME DRIVING AND THE DEALER WANTED TO CHARGE ME ANOTHER $200 FOR A DIAGNOSTIC. SO I WENT TO A MECHANIC AND HE SAID THE ENGINE WAS BURNING THROUGH OIL FASTER THAN IT SHOULD. AT THIS POINT THE CAR HAD TURN... Read more
Incident date: Oct 18, 2018
NYB CAR HAS LESS THAN 69K MILES AND IS BURNING THROUGH OIL. I BOUGHT IT USED AND THE DEALER LIKED WARRANTY ENDED BEFORE PROBLEMS STARTED. MY CHECK ENGINE LIGHT CAME ON WITHIN THE FIRST 2000 MILES OF ME DRIVING AND THE DEALER WANTED TO CHARGE ME ANOTHER $200 FOR A DIAGNOSTIC. SO I WENT TO A MECHANIC AND HE SAID THE ENGINE WAS BURNING THROUGH OIL FASTER THAN IT SHOULD. AT THIS POINT THE CAR HAD TURN... Read more
Incident date: Apr 11, 2019
TAKATA RECALL.....THE ECM IS STILL NOT FUNCTIONING PROPERLY AFTER THE RECALL IT NEEDS TO BE RECALLED AGAIN. IT IS VERY DANGEROUS CAR WILL CUT OFF IN THE MIDDLE OF TRAFFIC.SOMETHING NEEDS TO BE DONE!!!!!
Incident date: Apr 11, 2019
MY CAR SHUT OFF WILL NOT START WITH KEY IN THE IGNITION, AND WHEN STARTED WITH THE KEYLESS REMOTE IT STILL WILL NOT MOVE AND CAR WILL NOT COME OUT OF PARK. THE WHOLE ENTIRE IGNITION SYSTEM IS LOCKED UP. I TRIED MY SPARE KEY THE CAR HAS SHUT DOWN AND IT HAD TO BE TOWED HOME. THE CAR WAS STATIONARY.
Incident date: Apr 11, 2019
MY CAR SHUT OFF WILL NOT START WITH KEY IN THE IGNITION, AND WHEN STARTED WITH THE KEYLESS REMOTE IT STILL WILL NOT MOVE AND CAR WILL NOT COME OUT OF PARK. THE WHOLE ENTIRE IGNITION SYSTEM IS LOCKED UP. I TRIED MY SPARE KEY THE CAR HAS SHUT DOWN AND IT HAD TO BE TOWED HOME. THE CAR WAS STATIONARY.
Incident date: Mar 20, 2019
THE SERVICE AIR BAG LIGHT CAME ON. I TOOK IT TO INDEPENDENT AUTO SERVICE SHOP THEN THE DEALERSHIP, NEITHER COULD FIND ANYTHING WRONG WITH THEM. I WAS TOLD TO KEEP MOVING MY DRIVER SIDE SEAT UP AND BACK EVERY SO OFTEN...THAT MIGHT GET IT TO GO OFF. SERIOUSLY, THAT IS WHAT DEALERSHIP TOLD ME. SO, DURING OIL CHANGE I ASKED AUTO SHOP TO TAKE A LOOK AT SERVICE AIR BAG ISSUE. THEY SAID NO COMPUTER C... Read more
Incident date: May 1, 2017
SUNROOF WATER LEAK. WHEN IT RAINS WATER POURS FROM ALL PARTS OF THE ROOF ONTO THE INTERIOR OF THE CAR. FROM FALLING WATER TO WATER RUNNING DOWN THROUGH THE WALLS OF EVERY PART OF THE CAR. IT HAS STARTED TO CAUSE ELECTRICAL PROBLEMS WITH THE VEHICLE AND ALSO I HAVE FOUND MOLD UNDER THE CARPET WHERE THE WATER ACCUMULATES. IT IS USUALLY 1 TO 2 INCHES OF WATER ON THE FLOOR BOARDS AFTER RAINING. CAUS... Read more
Incident date: May 1, 2017
SUNROOF WATER LEAK. WHEN IT RAINS WATER POURS FROM ALL PARTS OF THE ROOF ONTO THE INTERIOR OF THE CAR. FROM FALLING WATER TO WATER RUNNING DOWN THROUGH THE WALLS OF EVERY PART OF THE CAR. IT HAS STARTED TO CAUSE ELECTRICAL PROBLEMS WITH THE VEHICLE AND ALSO I HAVE FOUND MOLD UNDER THE CARPET WHERE THE WATER ACCUMULATES. IT IS USUALLY 1 TO 2 INCHES OF WATER ON THE FLOOR BOARDS AFTER RAINING. CAUS... Read more
Incident date: May 1, 2017
SUNROOF WATER LEAK. WHEN IT RAINS WATER POURS FROM ALL PARTS OF THE ROOF ONTO THE INTERIOR OF THE CAR. FROM FALLING WATER TO WATER RUNNING DOWN THROUGH THE WALLS OF EVERY PART OF THE CAR. IT HAS STARTED TO CAUSE ELECTRICAL PROBLEMS WITH THE VEHICLE AND ALSO I HAVE FOUND MOLD UNDER THE CARPET WHERE THE WATER ACCUMULATES. IT IS USUALLY 1 TO 2 INCHES OF WATER ON THE FLOOR BOARDS AFTER RAINING. CAUS... Read more
Incident date: Apr 8, 2019
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHEN THE CONTACT STARTED THE VEHICLE, THE CHECK ENGINE AND SERVICE TRAC SYSTEM WARNING INDICATORS ILLUMINATED. ALSO, THE VEHICLE WOULD NOT EXCEED 15 TO 20 MPH WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE ACCELERATOR PEDAL WAS REPLACED, BUT THE FAILURE RECURRED. THE DEALER WAS NOT CONTACTED. T... Read more
Incident date: Apr 8, 2019
TL* THE CONTACT OWNS A 2009 BUICK LACROSSE. WHEN THE CONTACT STARTED THE VEHICLE, THE CHECK ENGINE AND SERVICE TRAC SYSTEM WARNING INDICATORS ILLUMINATED. ALSO, THE VEHICLE WOULD NOT EXCEED 15 TO 20 MPH WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE ACCELERATOR PEDAL WAS REPLACED, BUT THE FAILURE RECURRED. THE DEALER WAS NOT CONTACTED. T... Read more
Incident date: Mar 29, 2019
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT TOOK THE VEHICLE TO SUBURBAN CHEVROLET OF CLINTON (1070 W US-12, CLINTON, MI 49236) WHERE THEY REPLACED THE CONTACT'S KEY. AFTERWARDS, THE SERVICE INDICATOR ILLUMINATED AND THE CONTACT EXPERIENCED DIFFICULTY STARTING THE VEHICLE WITH THE KEY. ALSO, WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE STARTED TO JERK. THE VEHICLE WAS TAKEN BACK TO THE... Read more
Incident date: Dec 23, 2018
MY 2013 BUICK ENCLAVE STARTED HAVING PROBLEMS BACK IN DECEMBER. WHEN I WAS DRIVING ALL OF THE SUDDEN THE CAR CHIMED ABOUT 3 TIMES THEN ALL THE SUDDEN THE DASHBOARD READ THE FOLLOWING: 1.ENGINE POWER IS REDUCED 2.SERVICE TRACTION CONTROL OFF 3.SERVICE STABILITRAK 4.THE ENGINE LIGHT COMES ON AT THE SAME TIME, THE ENGINE POWER STARTED TO DIE DOWN AND I WAS BARELY MOVING. IT WAS HARD TO STEER AND ALL... Read more
Incident date: Dec 23, 2018
MY 2013 BUICK ENCLAVE STARTED HAVING PROBLEMS BACK IN DECEMBER. WHEN I WAS DRIVING ALL OF THE SUDDEN THE CAR CHIMED ABOUT 3 TIMES THEN ALL THE SUDDEN THE DASHBOARD READ THE FOLLOWING: 1.ENGINE POWER IS REDUCED 2.SERVICE TRACTION CONTROL OFF 3.SERVICE STABILITRAK 4.THE ENGINE LIGHT COMES ON AT THE SAME TIME, THE ENGINE POWER STARTED TO DIE DOWN AND I WAS BARELY MOVING. IT WAS HARD TO STEER AND ALL... Read more
Incident date: Mar 29, 2019
DRIVING MY CAR WAS JUST GREAT ON MY 81ST DAY OF OWNERSHIP IT ALL CHANGED I WAS LEAVING A RED LIGHT IN VICKSBURG OFF THE INTERSTATE ONTO WARRENTON RD I EXPERIENCED LOSS OF ALL POWER TO EVERYTHING IN THE VEHICLE AND IF ANYONE IS FAMILIAR WITH THAT ROAD THE ARE HARDLY ANY ROOM TO PULL OVER SO BAD THAT IF I HAD A PASSENGER HEY WOULD HAVE TO CLIMB OVER TO THE DRIVER SIDE TO GET OUT OR ELSE SLIDE RIGHT ... Read more
Incident date: Mar 29, 2019
DRIVING MY CAR WAS JUST GREAT ON MY 81ST DAY OF OWNERSHIP IT ALL CHANGED I WAS LEAVING A RED LIGHT IN VICKSBURG OFF THE INTERSTATE ONTO WARRENTON RD I EXPERIENCED LOSS OF ALL POWER TO EVERYTHING IN THE VEHICLE AND IF ANYONE IS FAMILIAR WITH THAT ROAD THE ARE HARDLY ANY ROOM TO PULL OVER SO BAD THAT IF I HAD A PASSENGER HEY WOULD HAVE TO CLIMB OVER TO THE DRIVER SIDE TO GET OUT OR ELSE SLIDE RIGHT ... Read more
Incident date: Mar 29, 2019
DRIVING MY CAR WAS JUST GREAT ON MY 81ST DAY OF OWNERSHIP IT ALL CHANGED I WAS LEAVING A RED LIGHT IN VICKSBURG OFF THE INTERSTATE ONTO WARRENTON RD I EXPERIENCED LOSS OF ALL POWER TO EVERYTHING IN THE VEHICLE AND IF ANYONE IS FAMILIAR WITH THAT ROAD THE ARE HARDLY ANY ROOM TO PULL OVER SO BAD THAT IF I HAD A PASSENGER HEY WOULD HAVE TO CLIMB OVER TO THE DRIVER SIDE TO GET OUT OR ELSE SLIDE RIGHT ... Read more