Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 1,034 complaints for BRITAX

Incident date: Jul 6, 2008

I HAVE A BRITAX MARATHON. THE STRAPS CAN BE LOOSENED SIMPLY BY TUGGING ON THEM. MY 3 1/2 YEAR OLD DAUGHTER WAS ABLE TO LOOSEN THEM BY PUSHING ON THEM WHILE RESTRAINED. I THEN TIGHTENED THEM, AND PULLED ON THEM, AND THEY LOOSENED. *TR

Incident date: Jun 29, 2008

I HAVE ISSUES WITH THE BUCKLE CLICKING INTO PLACE PROPERLY AND STAYING LOCKED INTO POSITION. *TR

Incident date: Jun 10, 2008

CAR SEAT BELT LOOSENING LEVER CAR BE PULLED UPWARD BY A 2 YR OLD WHILST SHE LEANS FORWARD IT LOOSENS AND RELEASES HER SHOULDER STRAPS, MAKING THE 5 POINT HARNESS FALL OFF HER SHOULDERS AND BELT STRAP LOOSE. *TR

Incident date: May 19, 2008

TL*THE CONTACT OWNS A 2007 BRITAX BOULEVARD, MODEL NUMBER 39L5761. THE SEAT WAS MANUFACTURED ON MARCH 29, 2006. THE BOX THAT THE CHILD SEAT WAS PURCHASED IN STATED THAT THE SEAT TETHER WOULD ACCOMMODATE A 65 POUND BABY. THE CONTACT RECENTLY RECEIVED STICKERS FROM THE MANUFACTURER THAT STATED THAT THE CHILD SEAT WOULD ONLY ACCOMMODATE A 50 POUND CHILD. SHE WAS INFORMED THAT THE TETHER STRAP COU... Read more

Incident date: Apr 5, 2008

TL*THE CONTACT OWNS A 2007 BRITAX E9L06-MARATHON, MODEL NUMBER E9WO605. THE SEAT WAS MANUFACTURED ON SEPTEMBER 7, 2004. THE ADJUSTER STRAP SLIPS AND THE VELCRO ADJUSTER CAN BE OPENED BY THE TWO YEAR OLD CHILD. THE MANUFACTURER WAS INFORMED THAT THERE WAS NO SAFETY RECALL AND COULD NOT ASSIST. THE PURCHASE DATE WAS UNKNOWN.

Incident date: Jun 10, 2008

MY TODDLER TWINS ARE ABLE TO REACH DOWN AND OPEN THE LATCH THAT CONTROLS THE TENSION OF THE SHOULDER STRAPS. ONCE THE STRAPS ARE COMPLETELY LOOSE THEY ARE ABLE TO REMOVE THEIR ARMS FROM THE STRAPS, ESSENTIALLY DISABLING TWO OF THE 5-POINTS IN THE HARNESS. THIS HAPPENS EVERY DAY SINCE THEY HAVE FIGURED IT OUT. *TR

Incident date: Jun 10, 2008

Incident date: May 28, 2008

TL*THE CONTACT OWNS A BRITAX FRONTIER, MODEL E9L54E7 CHILD SAFETY SEAT. THE SEAT WAS MANUFACTURED ON MAY 13, 2008. THE CONTACT STATED THAT THE LEFT SIDE OF THE HARNESS STRAP FAILED. WHILE DRIVING WITH HIS CHILD IN THE SAFETY SEAT, THE HARNESS STRAP COMPLETELY DETACHED FROM THE YOLK. THE FAILURE OCCURRED FIVE TIMES IN ONE DAY. THE MANUFACTURER STATED THAT THEY HAVE NOT RECEIVED ANY OTHER COMPL... Read more

Incident date: May 17, 2008

MY DAUGHTER WHO IS 21 MONTHS WAS ABLE TO LIFT THE VELCRO FLAP OF HER SEAT AND GAIN ACCESS TO THE METAL LEVER THAT YOU LIFT TO LOOSEN THE STRAPS OF HER HARNESS. UPON LIFTING THE LEVER SHE IS ABLE TO LEAN FORWARD - WHICH LOOSENS HER STRAPS. THE FLAP PANEL NEEDS TO NOT BE ACCESSIBLE TO THE CHILD OR THE LEVER SHOULD BE PUSHED DOWN TO PREVENT THE CHILD FROM BEING ABLE TO LOOSEN HARNESS. UPON CALLING... Read more

Incident date: May 13, 2008

I HAVE BEEN TOLD THAT THE BRITAX REGENT WAS CRASH TESTED WITH THE TETHER. I AM HAVE ALSO BEEN TOLD THAT THE TETHER IN MOST CARS ONLY HOLDS 40 LBS. HOW THEN CAN MY 80LB CHILD BE SECURED IN THE BRITAX REGENT IF THE TETHER CAN ONLY HOLD 40 LBS.? (RELATED VEHICLE INFORMATION: MODEL YEAR=2005, MAKE=HONDA, MODEL=PILOT). *TR

Incident date: May 11, 2008

REMOVING BRITAX BOULEVARD CONVERTIBLE CAR SEAT FROM CAR AND FORWARD FACING LOCK OFF FOR SEAT BELT SNAPPED IN TWO. WAS NOT APPLYING EXCESSIVE FORCE. RETURNED CAR SEAT TO BABIES R US. *TR

Incident date: Apr 27, 2008

TL*THE CONTACT OWNS A 2007 BRITAX MARATHON CONVERTIBLE CHILD SEAT, MODEL NUMBER E9L065D. THE SEAT WAS MANUFACTURED ON JANUARY 1, 2007. THE CHILD SEAT HAS NOT BEEN INSTALLED AND THE LATCH SYSTEM IS MISSING A BOLT, WHICH IS USED TO FASTEN THE LATCH TO THE CHILD SEAT. THE CONTACT JUST PURCHASED THE CHILD SAFETY SEAT, BUT HAS BEEN UNABLE TO REPAIR IT DUE TO THE FACT THAT IT DOES NOT HAVE THE CORREC... Read more

Incident date: Apr 26, 2008

MY NOT QUITE 21 MONTH DAUGHTER IS ABLE TO REACH THE HARNESS RELEASE BUTTON, AND SINCE SHE HAS TO REACH FORWARD TO GRAB IT, LOOSENS THE HARNESS STRAP AS FAR AS IT WILL GO. SHE DOESN'T KNOW SHE COULD CLIMB OUT OF IT WHILE IN THIS POSITION BUT IT WOULD NOT DOUBT SEND HER FLYING IF WE WERE EVER TO BE IN AN ACCIDENT. *TR

Incident date: Apr 7, 2008

CHILD GETS HIS FINGERS STUCK IN THE BELT SLOTS (NEXT TO HIS LEGS) IN HIS BRITAX WIZARD. *TR

1 injured

Incident date: Mar 25, 2008

NEEDING TO ADJUST THE HARNESS HEIGHT ON MY BRITAX MARATHON CHILD RESTRAINT, I UNINSTALLED THE SEAT; IT HAD BEEN INSTALLED USING THE LAP/SHOULDER BELT, FORWARD-FACING. IN TRYING TO REINSTALL THE SEAT, THE FORWARD-FACING BELT LOCKOFF WOULD NO LONGER GRAB THE SEAT BELT WHEN IN THE CLOSED POSITION; THE BELT REPEATEDLY SLID THROUGH THE LOCK OFF, DESPITE NUMEROUS (MORE THAN TEN) ATTEMPTS TO SECURE IT. ... Read more

Incident date: Mar 13, 2008

TL*THE CONTACT OWNS A 2004 BRITAX E9W06 (MARATHON) CHILD SEAT. THE CHILD SEAT BASE DOES NOT LOCK INTO THE FORWARD FACING POSITION BECAUSE THE BASE LATCH IS DEFECTIVE. THE MANUFACTURER WILL NOT REPLACE THE BASE BECAUSE IT IS OUTSIDE THE ONE YEAR WARRANTY PERIOD. THE CONTACT WILL NEED TO PAY $100 TO RECEIVE A REPLACEMENT.

Incident date: Oct 10, 2007

HAND TRAPPED IN BRITAX ROUNDABOUT CAR SEAT: WHEN PASSING SEAT BELT (NO LATCH SYSTEM) THROUGH BACK OF CAR SEAT, HAND WAS TRAPPED BY THE SEAT AND THE SEAT HAD TO BE SAWN OFF TO RELEASE HAND. RECIEVED MINOR INJURY WITH CONSPICUOUS PERMANENT SCAR. AFTER NUMEROUS ATTEMPTS TO GET SOME RESPONSE FROM BRITAX HAVE FAILED, I SUBMIT THIS. BELOW ARE LINKS TO PHOTOS: HTTP://WWW.COROVESSIS.COM/BRITAX/1.JPG ... Read more

1 injured

Incident date: Feb 28, 2008

TL*THE CONTACT OWNS A 2006 BRITAX E9041 (PARKWAY) CHILD SAFETY SEAT. WHILE REMOVING THE SEAT COVER, THE CONTACT NOTICED THAT THE FOAM ON THE HEAD REST WAS COMING OFF. THE CHILD SAFETY SEAT WAS PURCHASED NEW AND MANUFACTURED IN SEPTEMBER OF 2006.

Incident date: Mar 4, 2008

ADJUSTER STRAPS FRAYING A DANGEROUS AMOUNT WITH NORMAL EVERYDAY USE. *TR

Incident date: Feb 26, 2008

BUCKLES DO NOT RELIABLY ENGAGE. EVEN AFTER THE FINAL CLICK THE BUCKLE RANDOMLY POP OPEN DURING TIGHTENING/CHECKING. *TR

Incident date: Feb 28, 2008

ON SEVERAL OCCASIONS, INCLUDING TODAY, THE HARNESS BUCKLE HAS COME UNFASTENED DURING NORMAL DRIVING AFTER I SECURED MY SON IN HIS SEAT. THE BUCKLE ON HIS SEAT REQUIRES THAT YOU HEAR AN AUDIBLE CLICK ONCE THE SECOND BUCKLE TONGUE IS INSERTED. SOMETIMES THE CLICK IS LOUD, OTHER TIMES IT IS VERY FAINT. ON MORE THAN ONE OCCASION, HIS HARNESS HAS UNBUCKLED EVEN AFTER BEING PROPERLY SECURED DURING N... Read more

Incident date: Feb 27, 2008

THE BUCKLE DOES NOT LATCH PROPERLY. IT MAKES A POSITIVE CLICK WHEN THE SECOND TONGUE IS INSERTED, AS IT IS SUPPOSED TO, BUT ONE OR BOTH TONGUES OFTEN UNLATCH AFTER THIS POSITIVE CLICK IS HEARD. ON TWO OCCASIONS, THE POSITIVE CLICK WAS HEARD AND THE BUCKLE SEEMED TO BE LATCHED PROPERLY, BUT ONE SIDE BECAME UNLATCHED WHILE I WAS DRIVING. MY CHILD WAS NOT PROPERLY RESTRAINED DUE TO THIS MALFUNCTIO... Read more

Incident date: Feb 27, 2008

PAGE 30 OF THE MANUAL STATES: "IMPORTANT: ONCE THE TOP SLOTS BECOME NECESSARY, THE CHILD MAY CONTINUE TO USE THE RESTRAINT UNTIL THE TOP OF THE EARS BECOME LEVEL WITH THE TOP OF THE RESTRAINT SHELL OR CHILD'S WEIGHT EXCEEDS 65 POUNDS (29.5 KG)." MY CHILD WEIGHS 55 LB. HER EARS ARE AT LEAST 1" BELOW THE TOP OF THE SEAT BACK. HER SHOULDERS ARE ABOVE THE TOP SLOTS. ACCORDING TO THE MANUAL, SHE CA... Read more

Incident date: Jan 15, 2008

THE ADJUSTOR FOR THE TOP TETHER CRACKED IN HALF. HAD TO PAY BRITAX FOR A NEW ONE PLUS SHIPPING. THEN I FOUND OUT THAT THIS IS HAPPENING TO OTHERS WITH MARATHONS SERIAL: E9W0672008780 MODEL: E9W0672 BATCH: 507735 DOM: 03/10/05 I THINK THIS MAY REQUIRE A ADVISORY RECALL. IT IS NOT RIGHT TO MAKE SOMEONE PAY FOR A NEW STRAP FOR A PIECE THAT SHOULD HAVE LASTED THE FULL 6 YEAR LIFE SPAN OF THE SE... Read more

Incident date: Feb 15, 2008

THE ADJUSTER TO LOOSEN/TIGHTEN TOP TETHER CRACKED. (RELATED VEHICLE INFORMATION: MODEL YEAR=2004, MAKE=NISSAN, MODEL=ALTIMA). *TR

Incident date: Jan 31, 2008

I WAS CLEANING MY BRITAX MARATHON CONVERTIBLE AND I NOTICED THAT THE STICKER ON THE SIDE OF THE SHELL CONTAINS AN ERROR. IT STATES, " THE AMERICAN ACADEMY OF PEDIATRICS RECOMMENDS FORWARD FACING UNTIL AT LEAST 1 YEAR OF AGE AND 20 POUNDS (9KG)." THIS OBVIOUSLY SHOULD SAY AT BARE MINIMUM "REAR FACING" INSTEAD OF "FORWARD FACING." OR, EVEN MORE CORRECTLY, THE ACTUAL AAP STATEMENT THAT STATES THAT... Read more

Incident date: Jan 17, 2008

CARSEAT CONTINUALLY EJECTING FROM 3 SITES IN THE HARNESS AND SEAT BELT ;ALTHOUGH SECURELY FASTENED AND CHECKED BECAUSE IT WAS AN ONGOING PROBLEM. TODAY, I COULD NOT PREVENT MY DAUGHTER FROM EJECTING, AND SHE FELL INTO THE FLOORBOARD ON TOP OF GROCERIES. SHE SUSTAINED 2 ABRASIONS TO THE HEAD. I HAVE A DR. APPT. TOMORROW TO RULE OUT CONCERNS RE: THIS INCIDENT. (RELATED VEHICLE INFORMATION: MODEL Y... Read more

1 injured

Incident date: Jan 1, 2008

TL*THE CONTACT OWNS A 2003 BRITAX E90742 (NA) WIZARD CHILD SEAT. WHEN FACING THE CHILD SEAT ON THE PASSENGER SIDE, THE SAFETY LATCH THAT HOLDS THE SEAT BELT FAILED. THE CHILD WAS SEATED IN THE CHILD SEAT WHEN THE FAILURE OCCURRED, BUT WAS UNHARMED. THE SEAT WAS REGISTERED, BUT THE MANUFACTURER HAS NOT BEEN NOTIFIED.

Incident date: Dec 27, 2007

BRITAX, TEUTONIA, STROLLER, 10/30/2002, REGISTRY# NC801, STROLLER FOLDS DOWN DOES NOT STAY LOCKED WHEN CHILD IS PUT IN IT, HAPPENED TO MY 7 MONTH OL CAUSING HER A BLACKENED EYE. I CONTACTED A HELEN AT BRITAX SHE TOLD ME THERE IS NOTHING TO BE DONE BUT FILE A COMPLAINT BECAUSE THEY HAVE RETIRED THIS STROLLER. I OPENED THIS STROLLER ABOUT 6 WEEKS AGO STRIAGHT FROM THE BOX. THIS IS VERY CONCERNING MY... Read more

1 injured

Incident date: Dec 27, 2007

1 injured

Incident date: Nov 1, 2007

TL*THE CONTACT OWNS A BRITAX MARATHON E906 CHILD SEAT. THE CONTACT STATED THAT THE STRAP ON THE LATCH SYSTEM DOES NOT KEEP THE BELT IN PLACE. SHE STATED THAT HER CHILD IS ABLE TO GET OUT OF THE CHILD SEAT. CURRENTLY, THE STRAP IS COMPLETELY LOOSE AND DOES NOT PROVIDE ANY RESISTANCE. THE MANUFACTURER HAS NOT YET BEEN NOTIFIED. UPDATED 3/18/08 *CN THE CONSUMER STATED THAT YET AGAIN HER DAUGH... Read more

Incident date: Dec 13, 2007

TL*THE CONTACT OWNS A BRITAX MARATHON CHILD SEAT. THE CONTACT STATED THAT THE LABELS ON THE CHILD SEAT RECOMMENDED IT FACE FORWARD UNTIL 1 YEAR OF AGE AND 20 POUNDS. THE CONTACT FELT THAT THE LABEL SHOULD STATE REAR FACING UP TO 1 YEAR OLD AND 20 POUNDS. THE MANUFACTURER STATED THAT THEY WOULD FORWARD THE INFORMATION TO A MANAGER. AS OF DECEMBER 13, 2007, THE MANUFACTURER HAD NOT CORRECTED THE... Read more

Incident date: Dec 13, 2007

Incident date: Dec 6, 2007

WE BOUGHT THIS CAR SEAT BRAND NEW AT THE END OF FEBRUARY OR BEGINNING OF MARCH THIS YEAR AND NEVER HAD A PROBLEM WITH IT UNTIL LAST THURSDAY (DEC 6). LAST THURSDAY I WAS STRAPPING MY TODDLER INTO THE HARNESS AND PULLED ON THE STRAPS (AS USUAL) TO MAKE SURE THEY WERE TIGHT. THE STRAPS CAME COMPLETELY LOOSE - THE LOCKING MECHANISM FOR THE SAFETY HARNESS DID NOT LOCK AT ALL. I RETIGHTENED THE HA... Read more

Incident date: Nov 18, 2007

I WAS RECENTLY INSTALLING MY BRITAX REGENT AS DIRECTED. AND USED THE CARSEAT BELT FOR MY DAUGHTER WHO IS NOW ABOUT 55 LBS. WHILE INSTALLING I SAW HOW IF WE WERE IN AN ACCIDENT THE GEN 3 SEAT BELT ACCEPTOR WOULD FAIL WHEN IT MADE CONTACT WITH HER CARSEAT. SO MY CHILD WOULD NO LONGER BE PROTECTED. IN ORDER TO INSTALL HER SEAT I HAD TO TWIST THE CONNECTOR ABOUT 8-10 TIMES TO KEEP IT AS FAR AWAY FROM ... Read more

Incident date: Nov 18, 2007

Incident date: Nov 15, 2007

THE BRITAX BLVD CAR SEAT HAS A STICKER ON THE SIDE OF IT THAT CLEARLY STATES NOT TO PLACE A CHILD OVER 20 LBS REAR FACING AT RISK OF SEVERE INJURY OR DEATH. IT STATES NOTHING ABOUT AGE. THIS STICKER DIRECTLY CONTRADICTS THE INSTRUCTIONS INSIDE THE MANUAL THAT STATES A CHILD CAN BE REAR FACING UP TO OVER 30 LBS. *TR

Incident date: Oct 27, 2007

AFTER BEING INSTALLED IN MY 2000 FORD RANGER, I NOTICED THAT THE NUTS HOLDING THE LATCH BARS ONTO THE CHILD RESTRAINT WERE LOOSE. I COULD TAKE THEM OFF USING JUST MY FINGER VERY EASILY AND THE LATCH BARS WERE VERY LOOSE AND EASY TO MOVE. *TR

Incident date: Oct 23, 2007

AT PERMANENT FITTING STATION WHERE I WORK, I NOTED A BENT RETAINER CLIP. WHEN THE HARNESS IS CORRECTLY SNUG, THE LOCKING TAB OF THE CLIP IS BENDING IN TOWARD THE INFANT. IT MAY NOT HOLD IN THE EVENT OF THE CRASH, NOT TO MENTION THE DISCOMFORT TO THE INFANT IN THE CHEST AREA. I INSTRUCTED MOTHER OF INFANT TO CONTACT BRITAX, IN HOPES OF A NEW CLIP. THIS SEAT WAS ONLY USED FOR 1 YEAR WITH OLDER S... Read more

Incident date: Oct 7, 2007

BRITAX MARATHON CAR SEAT ADJUSTER BELT SNAPS WHEN TIGHTENING THE RESTRAINT. *TR

1 injured

Incident date: Aug 19, 2007

I PURCHASED 2 BRITAX CAR SEATS AND WE RECEIVED NOTICE THAT THERE WAS A RECALL. WE FOLLOWED THE INSTRUCTIONS THAT BRITAX INDICATED TO RECEIVE A RECALL KIT AND WE HAVE REQUESTED THEM 5 TIMES AND STILL BRITAX NEVER SENT THEM TO US. I DO NOT FEEL COMFORTABLE HAVING MY CHILD IN A RECALLED SEAT AND BRITAX HAS DONE NOTHING TO FIX IT KNOWING WE HAVE THESE DEFECTIVE SEATS. I THEN CALLED THE LAST TIME AND T... Read more

Incident date: Sep 14, 2007

I BUCKLED MY 3 MONTH OLD SON INTO HIS BRITAX MARATHON CAR SEAT. I MADE A WIDE LEFT TURN AND ALL OF A SUDDEN HE STARTED TO SCREAM. I PULLED OVER AND PARKED MY CAR AND GOT OUT TO CHECK ON HIM. HE HAD SLID OUT FROM UNDER THE STRAP AND WAS LAYING PERPENDICULAR TO HIS SEAT. HE WAS UNINJURED, BUT WHEN I CALLED BRITAX TO TELL THEM, THEY WERE UNCONCERNED AND BLAMED ME. I KNOW HOW TO PUT HIM IN HIS CAR SE... Read more

Incident date: Sep 24, 2007

TL*THE CONTACT OWNS A 2006 BRITAX E9L57-BOULEVARD CHILD SEAT. THE CONTACT STATED THAT THE CHILD SEAT JERKED FORWARD AND FELL TO THE RIGHT. SHE STATED THAT THE STRAP, WHICH WAS USED TO SECURE THE CHILD SEAT, ENDED UP OUTSIDE THE VEHICLE UNDERNEATH THE PASSENGER SIDE REAR TIRE. SHE FELT THAT THE STRAP WAS TOO LONG. AS OF SEPTEMBER 25, 2007, THE MANUFACTURER HAD NOT INSPECTED THE SEAT. THE MANUF... Read more

Incident date: Jan 5, 2007

I PURCHASED A BRITAX MARATHON CAR SEAT FOR MY 2 YEAR OLD. IT IS SUPPOSED TO BE SUFFICIENT FOR KIDS 18 TO 49" AND 0 -65 LBS. HE IS 30 LBS AND 33" AND THE HARNESS BUCKLE AT HIS CROTCH IS ALMOST TOO TIGHT FOR HIM. HOWEVER, I FEAR THAT HE IS TOO SMALL FOR A BOOSTER SEAT AND ARE AWARE THAT THEY ARE NOT AS SAFE AS CAR SEATS.

Incident date: Sep 12, 2006

TL*THE CONTACT OWNS A 2003 BRITAX E9L06-MARATHON. WHILE RIDING IN THE BACK SEAT OF THE VEHICLE IN THE SAFETY SEAT, THE CHILD BIT OFF AND CHEWED THE RUBBERY PLASTIC HUGS (RINGS) OF THE SHOULDER HARNESS. THE CONTACT NOTICED IN THE REAR VIEW MIRROR THAT THE CHILD WAS CHEWING ON SOMETHING. SHE PULLED OVER AND REMOVED THE RUBBERY PLASTIC FROM THE CHILD'S MOUTH. 01/11/08. *LJ UPDATED *JB

Incident date: Sep 11, 2007

I CANNOT PULL THE RESTRAINT TIGHT ENOUGH ON MY BRITAX MARATHON WITH THE FLOATING HUGS ATTACHED. THEY MAKE IT VERY DIFFICULT TO GET THE RESTRAINT TIGHT AT ALL, AND I FEEL MY CHILD COULD COME OUT OF THE SEAT IN A COLLISION. *TR

Incident date: Aug 10, 2007

TL*THE CONTACT OWNS A BRITAX MARATHON CHILD SAFETY SEAT. THE CONTACT STATED THAT THERE IS A LATCH IN THE CENTER OF THE SAFETY SEAT BETWEEN THE CHILD'S LEGS THAT THE CHILD CAN REACH AND OPEN. WHEN THE LATCH IS OPENED, IT CAUSES THE TETHER STRAP TO SLIP AND THE HARNESS STRAP BECOMES LOOSE. UPDATED 01-15-08. *KB MODEL # E9L06B9. UPDATED *JB

Incident date: Jan 1, 1901

BRITAX DECATHLON CHILD RESTRAINT SEAT RECALL REPAIR. CUSTOMER STATES SHE HAS TWO SEATS FROM BRITAX THAT MAY BE AFFECTED. SHE SAYS THE HARNESS ARE GETTING LOOSE AROUND HER KIDS AND BRITAX HAS SENT THEM NOTHING. *KB

Incident date: Jul 25, 2007

TL*THE CONTACT OWNS A BRITAX DECATHLON CHILD SAFETY SEAT. THE CONTACT STATED THAT THE LOCK OFF CLIPS WOULD UNLATCH WHEN SECURED. THE CHILD SEAT HAS BEEN REINSTALLED ON SEVERAL OCCASIONS, BUT THE CLIPS CONTINUE TO UNLATCH. THE MANUFACTURER STATED THAT THEY WOULD SEND NEW LOCK OFF CLIPS AND ADVISED HER TO USE THE SEAT BELT MECHANISM IN THE INTERIM. UPDATED 01-16-08. *KB UPDATED *JB

Incident date: Aug 19, 2007

MY CHILD'S BRITAX DECATHLON CAR SEAT, WHICH WAS MANUFACTURED IN 12/06, AND WHICH WE STARTED USING IN 3/07, NO LONGER BUCKLES. THE LATCH GOES INTO THE BUCKLE ALL THE WAY ON ONE SIDE, BUT DOES NOT CLICK OR LOCK INTO PLACE. THE OTHER SIDE OF THE LATCH LOCKS FINE. I NOTICED IT THIS WEEKEND WHEN I THOUGHT MY CHILD WAS SECURELY BUCKLED -- AND THEN I SAW THAT HIS HARNESS WAS HALF UNDONE. I AM GOING TO DI... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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