Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 1,034 complaints for BRITAX
Incident date: Jul 5, 2011
CPSC DOCUMENT NUMBER I1170130A. BRITAX FRONTIER 85 SICT CAR SEAT BOOSTER SEAT. CONSUMER STATES ARMREST IN CAR SEAT BROKE TWICE VERY EASILY BY CHILD LEANING ARM ON IT *TGW THE CONSUMER STATED THE SECOND TIME THE INCIDENT HAPPENED, THE CHILD FELL OUT OF THE VEHICLE.(SERIAL # E9LE31A000788) *JB
1 injured
BRITAX
E9L47 (DECATHLON)
(9999) — CHILD SEAT:LATCH CONNECTOR/CLIP
Jul 14, 2011
Incident date: Oct 1, 2010
CPSC DOCUMENT NUMBER I1130068A. BRITAX DECATHLON CAR SEAT. CONSUMER STATES THE LOWER ANCHOR ATTACHMENT IS BACKWARDS ON ONE SIDE AND CANNOT BE USED CORRECTLY TO INSTALL THE CHILD SEAT USING LOWER ANCHORS *TGW THE CONSUMER STATED THE LOWER ANCHOR ATTACHMENTS WERE NOT SEWN ON PROPERLY AND THE BELT HAD TO BE TWISTED IN ORDER TO GET THE ANCHORS ONTO THE LATCH SYSTEM. *JB
BRITAX
E9L57-BOULEVARD
(9999) — CHILD SEAT
Jun 28, 2011
Incident date: Jun 27, 2011
TL* THE CONTACT OWNS A BRITAX BOULEVARD (E9L57J9 03/19/2008). WHILE DRIVING, THE CONTACT NOTICED WHILE HER SON WAS IN THE CHILD SEAT HE HIT HIS CHIN ON THE REAR DRIVERS SIDE DOOR. THE CHILD PULLED A LEVER WHICH WAS LOCATED IN BETWEEN THE CHILD'S LEGS THAT ASSISTS IN LOOSING THE STRAPS. THE LEVER WAS ACCESSIBLE FOR THE CHILD TO PULL ON AND LOOSEN THE STRAP. THE MANUFACTURER WAS MADE AWARE OF THE F... Read more
Incident date: Jun 20, 2011
MY HUSBAND REPLACED THE BUCKLE ON OUR COMPANION AFTER THE RECALL. HOWEVER, ABOUT 3 WEEKS AGO I FOUND THE BUCKLE UNFASTENED WHEN I TOOK MY 8 MO. OLD OUT OF HER SEAT. I ORIGINALLY THOUGHT THAT MY OLDER CHILD WAS TRYING TO HELP ME OUT BY UNDOING THE BUCKLE AS SHE WAS EXITING THE CAR. UNFORTUNATELY, I STILL FOUND IT UNFASTENED OCCASIONALLY WHEN MY OLDER CHILD WASN'T WITH ME. I HAVE PURCHASED BRI... Read more
BRITAX
E9L73-ADVOCATE
(9999) — CHILD SEAT
Jun 17, 2011
Incident date: Jun 14, 2011
NEW BRITAX ADVOCATE CS 70. THE BOLT ON THE SIDE OF THE SEAT FELL OUT! THE OTHER BOLT IS LOOSE. APPARENTLY LOOSE IS OK BY BRITAX AS THERE IS SOME GIVE NEEDED TO GET TO RECLINE MODE, BUT THE BOLT SHOULD NOT FALL OUT. I FEEL THERE IS A DESIGN FLAW AND THAT THE OTHER LOOSE BOLT IS ON ITS WAY TO FALLING OUT, TOO. BRITAX MIGHT REPLACE THE SEAT BUT IF IT'S A DESIGN FLAW THAT DOES NOT SOLVE THE PROBLEM.... Read more
Incident date: Jun 8, 2011
BRITAX CHILD CAR SEAT, MOTHER CALLED ABOUT BUYING A NEW SEAT DUE TO THE HARNESS RETAINER CLIP BREAKING ON HER INFANT SEAT. THE INSTRUCTOR OBSERVED ONE OF THE PIECES OF PLASTIC WHICH THREAD THE HARNESS THROUGH WAS BROKEN OFF. *BF
Incident date: Apr 10, 2011
I HAVE A BRITAX PARKWAY BOOSTER SEAT FOR MY CHILD PURCHASED IN 2008. IT HAS A HEADREST THAT YOU CAN ADJUST UP AS YOUR CHILD GROWS AND TO ENSURE THAT THE SEAT BELT LEVEL IS AT THE CHILD'S SHOULDER. RECENTLY THE LOCKING MECHANISM TO KEEP THE HEADREST UP HAS FAILED AND THE HEADREST KEEPS ON FALLING DOWN TO MY CHILD'S SHOULDERS. THIS HAS HURT MY CHILD'S SHOULDERS AND POSES A VERY UNSAFE SITUATION I... Read more
BRITAX
ROUNDABOUT
(9999) — CHILD SEAT:HARNESS:STRAP/WEBBING
May 30, 2011
Incident date: May 26, 2011
WHEN PLACING MY CHILD IN HER BRITAX ROUNDABOUT CAR SEAT AND PULLING HER STRAP TIGHT, THE BOTTOM STRAP THAT GOES BETWEEN THE LEGS OF THE 5 POINT HARNESS BROKE OFF. UPON INSPECTION WE NOTICED THAT THE SHARP EDGES ON THE STAMPED METAL RETAINING DEVICE HAS, OVERTIME, CUT COMPLETELY THROUGH THE HARNESS STRAP RENDERING THE CAR SEAT COMPLETELY INEFFECTIVE AS A RESTRAINT DEVICE. WE WERE CONCERNED ABOUT ... Read more
BRITAX
E9L06 (MARATHON)
(9999) — CHILD SEAT
May 4, 2011
Incident date: Apr 11, 2011
UPON REMOVING THE COVER ON MY BRITAX MARATHON 70 (MODEL #E9LB12U - I AM PROVIDING THE MODEL NUMBER AS IT IS NOT IN THE DROP DOWN LIST ON THIS SITE) CHILD RESTRAINT, I NOTICED A SCREW SITTING IN THE BOTTOM OF THE SEAT, UNDER THE COVER. AFTER LOOKING OVER THE SEAT, I NOTICED WHERE THERE WAS A SCREW MISSING FROM THE SIDE OF THE SEAT, WHERE THE BASE WOULD ATTACH. THE SEAT WAS ONLY 7 MONTHS OLD AND ... Read more
Incident date: Apr 15, 2011
TL* THE CONTACT OWNS A BRITAX CHAPERONE CHILD RESTRAINT, MODEL NUMBER E9L692K, MANUFACTURED JULY 20, 2010. THE CONTACT STATED THAT WHEN SHE TRIED TO SECURE HER CAR RESTRAINT ONTO THE BASE, THE SEAT WOULD SNAP IN BUT WOULD EASILY UNLATCH AT THE SLIGHTEST TOUCH. SHE STATED THAT THE RUBBER STRIPS ON THE BOTTOM OF THE CHILD RESTRAINT WERE NOT STRONG ENOUGH TO HOLD THE BASE IN PLACE. ALSO, SHE MENTION... Read more
BRITAX
E9L06 (MARATHON)
(9999) — CHILD SEAT:SHELL:CONVERTIBLE
Apr 13, 2011
Incident date: Nov 1, 2010
BRITAX MARATHON 70 CAR SEAT PARTIALLY DETACHED FROM BASE WHICH MANUFACTURER STATED SHOULD NOT HAPPEN UNDER ANY CIRCUMSTANCES. *TR
Incident date: Mar 31, 2011
I HAVE 3 BRITAX BOULEVARD CAR SEATS (MANUFACTURED IN 2007) FOR 20 MONTH OLD TWINS AND 3 YEAR OLD. THE CHEST STRAPS LOOSEN VERY EASILY. I HAVE BEEN MEANING TO REPORT THIS FOR QUITE SOME TIME. THIS CAR SEAT MUST BE RECALLED! IT IS DANGEROUS! *TR
Incident date: Sep 20, 2010
BRITAX PARKWAY BOOSTER SEAT. *TR
BRITAX
ROUNDABOUT
(9999) — CHILD SEAT:HARNESS:STRAP/WEBBING
Feb 24, 2011
Incident date: Feb 24, 2011
THE ADJUSTER STRAP ON MY BRITAX ROUNDABOUT CAR SEAT HAS FRAYED, AND THE STRAP GETS STUCK ON THE INTERNAL ADJUSTER MECHANISM WHEN I TRY TO TIGHTEN IT UP BY PUSHING THE BUTTON. THIS IS A SAFETY CONCERN BECAUSE I CANNOT TIGHTEN THE ADJUSTER STRAP ADEQUATELY WITHOUT COMPLETELY REPLACING THE STRAP. WHEN I CALLED THE COMPANY, THEY OFFERED TO PLACE AN ORDER FOR A REPLACEMENT AT MY EXPENSE. THEY ALSO I... Read more
BRITAX
CHILD SAFETY SEAT
(9999) — CHILD SEAT:SHELL:CONVERTIBLE
Jan 28, 2011
Incident date: Jan 11, 2011
A BRAND NEW BRITAX BOULEVARD 70 HAD A SCREW MISSING. THE SCREW WAS ONE OF TWO RESPONSIBLE FOR HOLDING THE MAIN PART OF THE SEAT TO THE BASE OF THE SEAT. IF IT FAILED THE CHILD AND SEAT WOULD IMPROPERLY ACT DURING A COLLISION, LIKELY RESULTING IN INJURY OR DEATH. THE PARENT CONTACTED BRITAX, WHO SENT OUT A NEW SEAT AND A SHIPPING LABEL FOR THE OLD. *TR
BRITAX
E906 (MARATHON)
(9999) — CHILD SEAT
Jan 26, 2011
Incident date: Jan 25, 2011
BRITAX MARATHON 70 - E9LB11Q MANUFACTURER DATE - 09/2010 SERIAL # E9LB11Q001657 ISSUES - BOLTS FELL OFF LEFT SIDE OF CAR SEAT, RIGHT SIDE ONES WERE EXTREMELY LOOSE. *TR
BRITAX
CHILD SAFETY SEAT
(9999) — CHILD SEAT:HARNESS:STRAP/WEBBING
Jan 19, 2011
Incident date: Jan 15, 2011
A BRAND NEW, NEVER USED BRITAX MARATHON 70 (MODEL #E9LB11E, BATCH: J000025711, SERIAL #E9LB11E005093, MANUFACTURED 7/2010) WAS INSTALLED BY CPST. WHILE DEMONSTRATING THE PROPER LOOSENING AND TIGHTENING OF HARNESS STRAPS TO THE PARENT WITH LITTLE EFFORT, THE LEFT HARNESS STRAP (CHILD'S LEFT) BECAME COMPLETELY REMOVED FROM THE BOTTOM OF THE RESTRAINT SHELL. IT IS UNKNOWN WHAT CAUSED THE METAL BRACKE... Read more
Incident date: Jan 10, 2011
TL*THE CONTACT OWNS A BRITAX CHILD SAFETY SEAT, MODEL NUMBER IS E9L69P3. SHE STATED THAT AFTER PUTTING THE SAFETY SEAT IN THE BASE ATTACHMENT IT WAS VERY DIFFICULT TO RELEASE. IN ORDER TO GET THE SEAT RELEASED FROM THE BASE SHE HAD TO USE A CROW BAR. THE SAFETY SEAT WAS NOT INSPECTED NOR WAS THE MANUFACTURER CONTACTED. THE SAFETY SEAT WAS NOT REPAIRED. THE VEHICLE INFORMATION WAS UNAVAILABLE.
Incident date: May 1, 2010
WE PURCHASED A BRITAX BOULEVARD CLICK & SAFE CAR SEAT EARLIER THIS YEAR (2010) FOR A SECOND VEHICLE. AFTER A FEW MONTHS OF USE THIS (VERY EXPENSIVE) CAR SEAT BEGAN TO SHOW PROBLEMS WITH THE HARNESS GETTING STUCK WHILE PULLING TO TIGHTEN. THIS RESULTS IN A FALSE CLICK AND SAVE SITUATION WHILE IN REALITY IT IS STILL LOSE. WE HAVE TO TRY THE TIGHTENING PROCEDURE A FEW TIMES TO ENSURE THE STRAP IS ... Read more
Incident date: Nov 22, 2010
BRITAX CHAPERONE CAR SEAT CHEST CLIP BROKE INTO TWO PIECES ON BOTH MY CAR SEAT, I HAVE SMALL INFANT TWINS. I CONTACTED BRITAX AND TEY SAID IT WAS A VOLUNTARY RECALL AND THEIR ENGINEERS STATE THE CAR SEATS WERE SAFE TO OPERATE WITHOUT THE CHEST CLIP. THEY ARE NOT SAFE AS ONE OF THE BABIES GOT OUT OF THE CAR SEAT ON THE FREEWAY. BRITAX REFUSED TO VERNIGHT ME THE NEEDED CHEST CLIP. IT WAS ORDERED THR... Read more
BRITAX
E9L47 (DECATHLON)
(9999) — CHILD SEAT:LATCH CONNECTOR/CLIP
Dec 3, 2010
Incident date: Oct 27, 2010
I AM WRITING TO REPORT A DEFECT IN THE BRITAX DECATHLON CAR SEAT LOWER LATCH SYSTEM. THE BELT ON MY SYSTEM IS TWISTED AND WILL NOT PERFORM PROPERLY IN A CRASH. I HAVE NOTIFIED BRITAX AND THEY SENT ME A REPLACEMENT BELT BUT WITHOUT ANY INSTRUCTIONS AND HAVE NOT ISSUED A RECALL. I AM CONCERNED ABOUT ALL THE OTHER CAR SEATS ON THE ROAD AND THE CHILDREN WHO ARE AT RISK OF SERIOUS INJURY. A REP... Read more
BRITAX
E9L74-BOULEVARD
(9999) — CHILD SEAT:SHELL:CONVERTIBLE
Nov 15, 2010
Incident date: Sep 17, 2010
I WAS TRYING TO INSTALL THE CAR SEAT FORWARD FACING SINCE THE CHILD HAS OUTGROWN IT REAR FACING. THE CAR SEAT WILL NOT LOCK IN THE UPRIGHT, FF MODE AND THE MANUAL STATES THAT IT CAN ONLY BE USED IN RECLINE MODE FOR CHILDREN UNDER 33LBS. THIS CHILD WAS 35LBS. I AM FORCED TO GO AGAINST MANUFACTURES REQUESTS AND INSTALLED IT FF IN THE RECLINED POSITION FOR A CHILD OVER 35LBS. *TR
BRITAX
E9L57-BOULEVARD
(9999) — CHILD SEAT:HARNESS:STRAP/WEBBING
Oct 29, 2010
Incident date: Oct 29, 2010
I HAVE A BRITAX BOULEVARD CHILD RESTRAINT THAT HAS BEEN IN USE APPROXIMATELY A YEAR. WHEN INSPECTING THE SEAT, I NOTICED THE HARNESS ADJUSTER HAS FRAYED SIGNIFICANTLY ON ONE SIDE TO THE POINT WHERE IT WILL NEED TO BE REPLACED. SINCE THIS PART IS TYPICALLY LOCATED UNDER THE SEAT, I HAD NO WAY TO KNOW THE DAMAGE WAS OCCURRING UNTIL I REMOVED THE SEAT AND HAPPENED TO LOOK. SINCE THIS STRAP IS PART... Read more
Incident date: Oct 25, 2010
I HAVE BRITAX FRONTIER CARSEAT AND I HAVE NOTICED CRACKS AND STRESS MARKS ALONG THE BOTTOM OF THE SHELL. *TR
BRITAX
E9L72-BOULEVARD
(9999) — CHILD SEAT:HARNESS:STRAP/WEBBING
Sep 23, 2010
Incident date: Sep 15, 2010
MY 25 MONTH OLD SON IS ABLE TO LOOSEN THE RESTRAINT STRAPS ON THE CAR SEAT BY LIFTING THE LATCH AND LEANING FORWARD ON THE STRAPS. HE CAN LOOSEN THE STRAPS SO MUCH THAT HE CAN LEAN OVER SIDEWAYS OUT OF THE SEAT. THEREFORE, RENDERING THE SEAT INEFFECTIVE IN RESTRAINING THE CHILD IN THE EVENT OF AN ACCIDENT. I CONTACTED BRITAX REGARDING THIS AND THEIR ONLY REMEDY WAS TO SUGGEST THAT I HAVE A POLICE ... Read more
Incident date: Aug 30, 2010
TL*THE CONTACT OWNS A BRITAX CAR SEAT MANUFACTURED IN OCTOBER 2009 WITH MODEL NUMBER E9L69P3. THE CHEST CLIP BROKE ON THE CHILD SEAT TWICE IN A 5 MONTH PERIOD. THE MANUFACTURER SENT A NEW CLIP WITH THE FIRST FAILURE, BUT NOT THE SECOND.
BRITAX
E9L06 (MARATHON)
(9999) — CHILD SEAT:MATERIAL/PADDING
Aug 30, 2010
Incident date: Aug 20, 2010
TL*THE CONTACT OWNS A BRITAX MARATHON MODEL E9L06P9, MANUFACTURED DATE 1/5/2009 CHILD SAFETY SEAT. THE CONTACT STATED THAT HER SON WAS CHEWING LITTLE PIECES OF THE PADDING AND SPITTING THEM OUT. THE NAME OF THE PAD WAS TPE PADS OR HUGS (HARNESS ULTRA GUARD SYSTEM). THE MANUFACTURER WAS CALLED AND THEY INFORMED HER THAT THEY WILL BE SENDING HER REPLACEMENT PADS BUT THEY WERE MADE OF THE SAME MATERI... Read more
BRITAX
E9L74-BOULEVARD
(9999) — CHILD SEAT:HARNESS:STRAP/WEBBING
Aug 26, 2010
Incident date: Nov 1, 2009
CHILD CAN LOOSEN STRAPS ON THE BRITAX BOULEVARD CAR SEAT. FROM ABOUT 18 MONTHS ON, TODDLER CAN REACH FOR THE RELEASE LATCH BETWEEN THIGHS AND RAISE HIS BODY, LOOSENING THE STRAPS. HE DID THIS SEVERAL TIMES BEFORE WE REALIZED WHAT THE PROBLEM WAS. HE HAS BEEN ABLE TO PARTIALLY WRIGGLE OUT OF THE RESTRAINT AS A RESULT, WHILE WE WERE DRIVING ON THE FREEWAY. *TR
Incident date: Aug 19, 2010
BRITAX PARKWAY BOOSTER, MANUFACTURED 12/2007. THE ADJUSTABLE HEADREST ON THE BOOSTER IS SUPPOSED TO LOCK INTO POSITION IN ORDER TO KEEP THE SEATBELT AT THE PROPER HEIGHT TO PROTECT THE CHILD OCCUPANT. ON AUGUST 19, UPON ENTERING OUR VEHICLE, WE NOTICED THAT THE HEADREST WAS AT THE LOWEST POSITION, NOT AT THE POSITION IT HAD BEEN LOCKED INTO FOR OUR SON. WE PULLED THE ADJUST HANDLE, AND BR... Read more
BRITAX
E9L72-BOULEVARD
(9999) — CHILD SEAT:HARNESS:STRAP/WEBBING
Jun 14, 2010
Incident date: Apr 1, 2010
TL* THE CONTACT OWNS A BRITAX E9L72L1 CHILD RESTRAINT SEAT. THE CONTACT STATED THAT WHEN APPLYING THE BRAKES IN THE VEHICLE, THE CHEST HARNESS WOULD UNLATCH FROM AROUND THE CHILD. THE FAILURE WOULD ALSO OCCUR WHEN PULLING OR APPLYING MINIMAL FORCE TO THE HARNESS. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THEY WOULD SEND HIM A REPLACEMENT HARNESS.
Incident date: May 22, 2010
BRITAX COMPANION INFANT CAR SEAT- THE T-CONNECTOR IN THE BACK (WHERE THE STRAPS CONNECT IN THE BACK OF THE SEAT) CAN UNLATCH. IT SEEMS MOST LIKELY WHEN YOU LOOSEN IT TO PUT THE CHILD IN (B/C THE STRAP CAN EASILY DETACH FROM THE RESTRAINT). THIS OCCURRED WHEN PUTTING OUR SON IN THE CAR SEAT AND TIGHTENING THE FRONT, IT CAME OUT. WE HOOKED IT IN THE BACK, BUT FEEL IT IS A VERY POOR DESIGN. THIS OCCU... Read more
BRITAX
161 (ROUNDABOUT)
(9999) — CHILD SEAT
May 21, 2010
Incident date: May 5, 2010
TL* THE CONTACT OWNS A BRITAX ROUNDABOUT CHILD RESTRAINT, MODEL NUMBER E9LA634. THE CONTACT STATED THAT HE PULLED UPWARD TO TIGHTEN THE LATCH ON THE SAFETY SEAT AND THE LATCHING MECHANISM FAILED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED THE CONTACT TO PULL DOWNWARD TO TIGHTEN THE LATCH.
Incident date: May 13, 2010
WE OWN A REAR-FACING BRITAX CHAPERONE INFANT CARSEAT AND HAVE USED IT FOR 5.5 MONTHS PRIOR TO PRODUCT FAILURE. THE CHEST CLIP CRACKED DURING NORMAL USE (NO VEHICLE COLLISION OR IMPACT). THIS LEFT A VERY SHARP EDGE AGAINST BABY'S CHEST AND THE CLIP WAS RENDERED UNSAFE FOR USE AS IT WOULD NOT PROPERLY RESTRAIN CHILD IN THE EVENT OF A COLLISION. I CONTACTED BRITAX ON 5/14/10 TO REPORT THIS AND O... Read more
Incident date: May 11, 2010
TL*THE CONTACT OWNS A BRITAX CHAPERONE CHILD SEAT MANUFACTURED 05/29/2009. THE CONTACT STATED THAT THE BUCKLE HARNESS WAS DIFFICULT TO LATCH AND ALMOST IMPOSSIBLE TO RELEASE. THE LATCH FELT AS IF IT WOULD BREAK WHEN BEING RELEASED. THE TECHNICIAN AT THE INSPECTION STATION STATED THAT THE PROBLEM WAS A POTENTIAL SAFETY HAZARD IF THE CHILD NEEDED TO BE REMOVED QUICKLY.
BRITAX
E906 (MARATHON)
(9999) — CHILD SEAT:HARNESS:STRAP/WEBBING
Apr 23, 2010
Incident date: Apr 20, 2010
I HAVE THREE BRITAX MARATHON CAR SEATS PURCHASED FROM BUYBUYBABY IN 2009. IF THE HARNESS STRAPS ARE LOOSENED USING ONE STRAP AT A TIME, THEN THE HARNESS STRAPS MAY BECOME DETACHED FROM THE METAL YOKE LOCATED ON THE BACK OF THE CHILD SEAT. THIS HAPPENED TO TWO OF THEM IN THE SAME DAY. *TR
BRITAX
E9L39 (REGENT)
(9999) — EQUIPMENT:OTHER:LABELS
Apr 21, 2010
Incident date: Jan 1, 1901
PROBLEM GETTING THE REPLACEMENT COVER*CW FOR REMEDIES THAT ARE NO LONGER AVAILABLE, BRITAX WILL REPLACE THE SEAT AND THEY ARE ALSO CONSIDERING DOING REPLACEMENTS EN LIEU OF REPAIR WHEN THE SEAT IS BEYOND WHAT THEY CONSIDER TO BE USEFUL LIFE. *JB
BRITAX
E906 (MARATHON)
(9999) — CHILD SEAT:HARNESS:STRAP/WEBBING
Apr 5, 2010
Incident date: Mar 20, 2010
WE RECENTLY INSTALLED OUR BRITAX MARATHON CAR SEAT (MANUFACTURE DATE IN 2008), AND WE DISCOVERED THAT WHILE THE STRAPS DO TIGHTEN, THEY DO NOT TIGHTEN PROPERLY TO SECURE OUR CHILD IN THE SEAT. ONLY UPON CAREFUL TESTING, DID WE REALIZE OUR CHILD WAS NOT SAFE IN THE SEAT. WE CALLED BRITAX AND THEY SAID THEY WOULD NOT WORK WITH US BECAUSE THE ONE YEAR WARRANTY WAS UP. THIS PRODUCT IS INTENDED TO BE U... Read more
Incident date: Mar 31, 2010
CAR SEAT BUCKLES CLICK, BUT THEN COME UNBUCKLED WHILE CHILD IS IN CAR SEAT. THIS HAS BECOME COMMON BEHAVIOUR IN THIS BRITAX BOULEVARD SEAT.
BRITAX
E9002 (ROUNDABOUT)
(2002) — CHILD SEAT:SHELL:CONVERTIBLE
Mar 23, 2010
Incident date: Mar 4, 2010
CAR SEAT BASE CRACKED WITHOUT INCIDENT. NOTHING IN PARTICULAR HAPPENED, I JUST NOTICED A SIGNIFICANT CRACK.
Incident date: Mar 1, 2010
HELLO, 2ND ROW SEATING. THE LOWER ANCHORS OF THE LATCH SYSTEM ARE NOT LARGE ENOUGH TO PROPERLY CLIP THE BUCKLES OF CERTAIN BRITAX CHILD SEATS. WHEN VIEWING THE CHILD SEAT'S LATCH BUCKLES FROM THE SIDEVIEW, IT RESEMBLES A SPERM WHALE'S HEAD. THE LATCH PART OF THE BUCKLE IS THE MOUTH OF THE WHALE, THE UPPER (LARGER) PART OF THE BUCKLE IS THE HEAD, AND THE NARROW PART WOULD BE THE LOWER JAW. I... Read more
Incident date: Jan 1, 2010
MY 4 1/2 MONTH OLD DAUGHTER WAS ABLE TO OPEN THE CHEST LATCH OF HER BRITAX COMPANION, AND NOW, AT 6 MONTHS, WE MUST GET A NEW SEAT BECAUSE SHE DOES IT EVERY TIME WE PUT HER IN IT. I CALLED BRITAX REGARDING THIS AND THEY SENT ME A NEW BUCKLE, BUT IT IS NO BETTER THAN THE OLD ONE. SHE OPENS IT EASILY AND LIKES TO CHEW ON IT. MY OLDER DAUGHTER TELLS US AS SOON AS SHE DOES IT. IT IS A TERRIBLE DES... Read more
Incident date: Feb 19, 2010
CONVERTIBLE SEAT, NOT LOCKING IN UPRIGHT POSITION. *TR
Incident date: Jan 14, 2010
BRITAX BOULEVARD MANUFACTURED JAN 2006. THE LOWER HARNESS BUCKLES NO LONGER "CLICK" WHEN FASTENED AND THIS HAS LED TO NUMEROUS EVENTS WHERE I AM DRIVING AND MY TODDLER TELLS ME THAT HIS SEAT BELT IS UNDONE. EVEN THOUGH I HABITUALLY TUG TO ENSURE THEY ARE PROPERLY FASTENED. *TR
BRITAX
E9W57 (BOULEVARD)
(9999) — CHILD SEAT
Feb 5, 2010
Incident date: Feb 2, 2010
BRITAX CAR SEAT CAUSES DEEP SCRATCHES AND LACERATIONS TO LEGS OF INFACT/TODDLER (MY DAUGHTER). THERE HAVE BEEN MULTIPLE DATES WHEN THIS HAS HAPPENED SINCE PURCHASE OF SEAT (THE BELOW DATE WAS THE LATEST DATE OF INJURY). WE (THE PARENTS) HAVE PERFORMED DUE DILIGENCE TO ENSURE PROPER SEAT INSTALLMENT AND CHILD PLACEMENT IN THE CHILD SEAT, BUT STILL THE PROBLEM PERSIST. THIS PROBLEM DOES NOT OC... Read more
Incident date: Jun 13, 2009
BRITAX CAR SEAT CAUSES DEEP SCRATCHES AND LACERATIONS TO LEGS OF INFACT/TODDLER (MY DAUGHTER). THERE HAVE BEEN MULTIPLE DATES WHEN THIS HAS HAPPENED SINCE PURCHASE OF SEAT (THE BELOW DATE WAS THE LATEST DATE OF INJURY). WE (THE PARENTS) HAVE PERFORMED DUE DILIGENCE TO ENSURE PROPER SEAT INSTALLMENT AND CHILD PLACEMENT IN THE CHILD SEAT. BECAUSE OF THIS INCIDENT, WE TOOK THIS PARTICULAR CAR SEA... Read more
BRITAX
ROUNDABOUT
(9999) — CHILD SEAT:TETHER: STRAP/WEBBING
Feb 4, 2010
Incident date: Jan 18, 2010
TL*THE CONTACT OWNS A 2008 HONDA ACCORD. THE CONTACT HAS INSTALLED AND OWNS A BRITAX MODEL # E9L0227 REAR FACING CHILD SAFETY SEAT WHICH WAS MANUFACTURED ON 7/7/09 . THE TETHER STRAP BECAME TANGLED ON THE SECOND DAY SHE INSTALLED IT INTO THE VEHICLE. SHE ALSO ADJUSTED THE STRAPS ON THE CHILD SEAT; HOWEVER, THEY REPEATEDLY BECAME LOOSE. THE MANUFACTURER STATED THAT SHE NEEDED TO RETURN THE SEAT AN... Read more
BRITAX
ROUNDABOUT
(9999) — CHILD SEAT
Jan 25, 2010
Incident date: Jan 24, 2010
TL*THE CONTACT OWNS A BRITAX ADVOCATE CS (N/A). THE CONTACT STATED THAT WHILE TAKING THE CHILD SAFETY SEAT OUT OF THE BOX THE SIDE IMPACT CUSHION BROKE OFF LEAVING A SHARP EDGE. THE CONTACT CALLED THE MANUFACTURER AND THEY ARE SENDING HER A NEW SAFETY SEAT. THE CONTACT FEELS THIS IS A SAFETY ISSUE SINCE THE AIR BLADDER SYSTEM BROKE OFF JUST BY TOUCHING IT.
BRITAX
E9L06 (MARATHON)
(9999) — CHILD SEAT:HARNESS/CROTCH BUCKLE
Jan 13, 2010
Incident date: Jan 1, 2010
BRITAX MARATHON CAR SEAT: SN# E9L06B9019062 MODEL# E9L06B9 BATCH# J000002467 DATE OF MANUFACTURE: 01/24/06 THE RIGHT SIDE HARNESS COMES LOOSE FROM THE BUCKLE WHEN PULLED HARD IF THE RIGHT SIDE IS BUCKLED IN BEFORE THE LEFT SIDE. THE LEFT SIDE DOES NOT HAVE A PROBLEM. IF THE LEFT SIDE IS BUCKLED FIRST NEITHER SIDE COMES LOOSE IF PULLED HARD. THE HARNESS AND BUCKLE HAVE BEEN CLEANED THOROUGHL... Read more
BRITAX
161 (ROUNDABOUT)
(9999) — CHILD SEAT:HARNESS/CROTCH BUCKLE
Dec 9, 2009
Incident date: Nov 17, 2009
BRITAX ROUNDABOUT CHILD CAR SEAT BUCKLE NOT ENGAGING. *TR
Incident date: Oct 19, 2009
I PURCHASED TWO BRITAX PARKWAY BOOSTER SEATS A FEW YEARS AGO. THE STYROFOAM FOAM IN THE TOP PART OF THE SEAT CONTINUALLY BREAKS FOR NO REASON. I AM VERY CAREFUL TO KEEP THE COVER ON AND WE DO NOT MOVE THEM AROUND. THE FIRST TIME I NOTICED IT WAS BECAUSE I TOOK THE COVER OFF TO CLEAN IT. THE FOAM STILL STAYS IN PLACE SO WITHOUT LOOKING YOU WOULD NOT KNOW IT IS BROKEN. EACH TIME BRITAX HAS REPL... Read more