Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 1,034 complaints for BRITAX

Incident date: Apr 8, 2015

THE BRITAX BOULEVARD CLICKTIGHT SEAT (DOM 02/2015) WAS SHIPPED WITH THE HARNESS STRAPS NESTED ON THE YOKE INCORRECTLY. THE MANUAL CLEARLY STATES (AND DISPLAYS) THAT THE LEFT STRAP LOOP SHOULD NEST INSIDE THE RIGHT STRAP LOOP, AND THEN BE HOOKED ONTO THE YOKE. THIS SEAT ARRIVED WITH THE RIGHT STRAP LOOP NESTED INTO THE LEFT STRAP LOOP. COMPLAINTS OF STRAPS NOT TIGHTENING CORRECTLY HAVE BEEN MENTION... Read more

Incident date: Jan 12, 2015

POOR FITMENT WITH OLDER CHILD IN BOOSTER SEAT. BRITAX SAYING THEY WOULD SEND A CLIP FOR BETWEEN THE LEGS NOW SAYING ITS NOT AN ISSUE AND REFUSING TO SEND OUT THE CLIPS TO CLIENTS WHO OWN THE SEATS. THEY HAVE MADE CHANGES TO THE ARMRESTS SINCE THIS ISSUE WAS AIRED HOWEVER THEY DO NOT SEEM TO WANT TO LOOK AFTER THE CLIENTS WITH OLDER MODEL SEATS (INCLUDING THOSE US SEATS SOLD TO NEW ZEALAND). THEY S... Read more

Incident date: Feb 7, 2015

CPSC: I1530241A. BRITAX CAR SEAT. CONSUMER STATED THE METAL ANCHOR THAT HOLD THE STRAPS AT THE BOTTOM OF THE CAR SEAT BECAME UN-SEWN. *LN SERIAL # E9BJ91A033114.

Incident date: Mar 8, 2015

CAR SEAT WITH EGRESS ISSUES NAME: [XXX] EMAIL ADDRESS: [XXX] PHONE NUMBER: [XXX] PHYSICAL ADDRESS: [XXX] PRODUCT TYPE: CAR SEATS MODEL NUMBER: PINNACLE CLICKTIGHT CAR SEAT SERIAL NUMBER: E9LZ15Q000269 BATCH NUMBER: JOB0010257 DATE OF MANUFACTURE: 12/20/2014 ------------------------- COMMENTS: ON 2/16/2015, I PURCHASED A $400 PINNACLE CLICKTIGHT FROM A NATIONAL RETAILER AND HAVE ENC... Read more

Incident date: Mar 1, 2015

BRITAX BOULEVARD CLICKTIGHT WAS ABLE TO BE USED REAR-FACING WITH NEITHER LEG STRAP CONNECTED TO ITS PROPER METAL ANCHOR BUT WITHOUT ANY WARNING TO THE CAREGIVER THAT THE STRAPS WERE NOT CONNECTED - I.E. THE PARENT WAS ABLE TO HARNESS THE CHILD "PROPERLY" AND MAKE THE STRAPS SNUG WITH NOTHING TO INDICATE THAT THE STRAPS WERE COMPLETELY DISCONNECTED AT BOTH LEGS. I HAD PREVIOUSLY HELPED THE PARE... Read more

Incident date: Jan 26, 2015

TL* THE CONTACT OWNS A BRITAX ADVOCATE CHILD SAFETY SEAT, MODEL NUMBER: E9L73P8, AND MANUFACTURED APRIL 29, 2010. THE CONTACT STATED THAT THE CHILD WAS UNABLE TO BE SECURED INTO THE SEAT DO TO A TORN AND DAMAGED HARNESS. THE CONTACT INDICATED THAT THE HARNESS WAS TORN BY A BROKEN PART INSIDE THE LATCHING MECHANISM OF THE SEAT CAUSING THE SEAT BELT TO BECOME STUCK ON OCCASIONS AND THE CHILD COULD N... Read more

Incident date: Jan 21, 2015

I PURCHASED THE BRITAX PAVILION 70-G3 CONVERTIBLE CAR SEAT SEAT IN JANUARY OF 2014. THE SEAT WAS BEING SOLD WITH THE "CLICK TIGHT" FEATURE - WHICH HELPS YOU KNOW WHEN THE SAFETY HARNESS IS TIGHT. UNFORTUNATELY, THE CLICK FEATURE IS FLAWED. IF THERE IS ANY SORT OF RESTRAINT AGAINST THE SAFETY STRAPS, THE CLICK NOISE IS MADE (BUT THE BELT STILL MAY BE VERY LOOSE). ON MULTIPLE OCCASIONS I WILL PU... Read more

Incident date: Jan 14, 2015

TL* THE CONTACT OWNS A BRITAX BOULEVARD 70 (NA) CHILD SEAT, MODEL NUMBER E9LB53P (NA). THE SEAT WAS MANUFACTURED ON FEBRUARY 2, 2012. THE CONTACT STATED THAT THE LAP HARNESS BUCKLE FAILED TO UNFASTEN THE CLIP. THE CONTACT HAD TO USE A SCREW DRIVER TO RELEASE THE CLIPS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CHILD SEAT WAS NOT REPLACED. THE PURCHASE DATE WAS UNKNOWN.

Incident date: Nov 26, 2014

CPSC:I14C0076A. CONSUMER STATED THAT THE HER CHILD WAS ABLE TO PULL THE STYROFOAM FROM THE CAR SEAT AND STARTED CHEWING ON IT. *LN

Incident date: Dec 20, 2014

BRITAX RECALLED ITS CAR SEAT CHEST PADS ON OUR ADVOCATE 70-G3 CARSEAT MADE IN 2012. IT SENT OUT REPLACEMENT PADS THAT WERE NOT SUPPOSED TO RIP. THOSE REPLACEMENT PADS HAVE RIPPED AND THE CAR SEAT IS UNSAFE WHILE STRUGGLE TO FIND REPLACEMENT PADS. *TR

Incident date: Nov 15, 2014

TL* THE CONTACT OWNS A BRITAX PAVILION 70 G3 REARFACING INFANT SEAT, MANUFACTURED ON JUNE 19, 2013. THE CONTACT STATED THAT THE CHILD WAS ABLE TO EXIT THE SAFETY SEAT BY WIGGLING UNDER THE HARNESS STRAPS. THE CONTACT STATED THAT THE HARNESS STRAP WAS LOOSE AND COULD NOT BE TIGHTENED. ADDITIONALLY, THE CONTACT HAD TO ABRUPTLY STOP THE VEHICLE DUE TO THE CHILD GETTING OUT OF THE SAFETY SEAT. THE MAN... Read more

Incident date: Dec 3, 2014

I PURCHASED A BRITAX MARATHON CT -E1A005R MANUFACTURERED ON 10/2014 IN WALNUT CREEK, CA ON 12-2-2014. THE CLICK TIGHT DISK WHICH IS USED TO ACCESS THE BELT PATH, WOULD NOT TURN. IT WOULD SWIVEL SOME BUT NOT TURN VERY FAR. IN FURTHER OBSERVATION, IT APPEARED THAT ONE SIDE OF THE DISK WAS NOT IN THE DIMPLE THAT WOULD HAVE ALLOWED THE DISK TO PROPERLY SWIVEL AND THEN TURN IN A TRACK. MODERATE FORCE P... Read more

Incident date: Nov 8, 2014

THE HARNESS STRAP SLIPPED OFF THE ANCHOR HOOK, AND CAME OUT FROM UNDER THE CLICKTIGHT MECHANISM. ARRIVED NEW IN BOX NOT PROPERLY THREADED OVER HOOK. BRITAX, BOULEVARD CT US UCS. MODEL: E9LT86F. MFG DATE: 09/29/2014. BATCH/LOT: JOB0009422. *TR

Incident date: Nov 8, 2014

THE CONTACT STATED THAT THE BRITAX E9LT86F HARNEST SLIPS OF THE HOOK UNDER THE CHILD. BP

Incident date: Nov 9, 2014

I AM A CPS TECHNICIAN AND I INSTALLED A NEW FROM THE BOX, BRITAX BOULEVARD CLICKTIGHT FOR A CLIENT AND ONE OF THE HIP STRAPS WAS UNATTACHED FROM THE HOOK. IT SHOULD NOT BE. THIS IS A SAFETY ISSUE BECAUSE IT CAN'T BE SEEN UNLESS YOU LIFT THE COVER. *TR

Incident date: Nov 4, 2014

I WAS INSTALLING MY BRITAX BOULEVARD CLICK TIGHT CONVERTIBLE CAR SEAT, AND AS I WAS ADJUSTING MY SON IN AFTER INSTALLATION, I PULLED TO TIGHTEN HIM, AND THE LEFT HARNESS STRAP COMPLETELY CAME APART - THE LEG STRAP HAS COME OFF FROM THE METAL ANCHOR WHERE IT ATTACHES TO THE CLICK TIGHT PLATE. I HAD TO TAKE MY SON OUT OF THE SEAT, UNINSTALL THE SEAT, AND RETHREAD THE HARNESS STRAP TO THE METAL ANCHO... Read more

Incident date: Oct 17, 2014

LOOP HOLDING HARNESS AT HIP CAME OFF RETAINER BAR WHEN OPENING/CLOSING CLICK TIGHT PANEL. THE SEAT HAD ONLY BEEN INSTALLED/UNINSTALLED 3 TIMES AT THAT POINT. APPROXIMATELY 10 INSTALLS LATER THE OTHER SIDE WAS WORKING OFF THE RETAINER BAR. THE STRAPS ARE CURRENTLY ON THE SHORTER SETTING. WITH THE LOOP OFF THE RETAINER BAR, THE HARNESS WILL NOT SECURE THE CHILD IN THE SEAT PROPERLY. MODEL: MARATH... Read more

Incident date: Oct 26, 2014

BRITAX BOULEVARD CLICKTIGHT HARNESS STRAP WAS FOUND TO BE DISCONNECTED FROM IT'S LOWER ANCHOR POINT AFTER OPENING CLICKTIGHT PLATE. PARENT INITIALLY THOUGHT SEAT WAS BROKEN. CPSTI RECONNECTED HARNESS AND ADVISED PARENT TO WATCH FOR ISSUE HAPPENING AGAIN. *TR

Incident date: Oct 26, 2014

I'M A CPS INSTRUCTOR. I'VE INSTALLED 4 OF THE NEW BRITAX CLICK TIGHT CONVERTIBLES THUS FAR, AND HAVE ENCOUNTERED AN IDENTICAL PROBLEM WITH 3 OUT OF 4 OF THE SEATS. HERE'S THE PROBLEM: THE LEG STRAP HAS COME OFF FROM THE METAL ANCHOR WHERE IT ATTACHES TO THE CLICK TIGHT PLATE. WHILE IT WOULD SEEM OBVIOUS THAT ONE WOULD NOTICE THIS, IN ONE OF THE INSTANCES SOME OF THE HARNESS STRAP GOT CAUGHT BET... Read more

Incident date: Sep 27, 2014

CPSC:I14A0042A. BRITAX ADVOCATE 70 G3. CONSUMER STATED THERE IS A PROBLEM WITH THE HARNESS STRAPS. *LN THE CONSUMER STATED THE LEFT SIDE HARNESS WAS FRAYED APPROXIMATELY 75% OF THE WAY, THROUGH THE STRAP AT THE LOCATION WHERE IT CAME UP THROUGH THE SEAT BOTTOM. SERIAL# E9BG81A012398

Incident date: Apr 12, 2014

THE HARD PLASTIC PIECES ON THE BRITAX ADVOCATE 70-G3 BREAK AT THE TOP AND THE SHARP EDGES ARE AT THE CHILD'S NECK. THIS COULD LEAD TO A FATAL INJURY IN AN ACCIDENT. *TR

Incident date: Sep 28, 2014

BRITAX PAVILION70-G3 CAR SEAT. USED FEWER THAN 50 TIMES (I.E., 1 USE = 1 TRIP, 1 BUCKLE-UNBUCKLE CYCLE) PLACED CHILD IN SEAT, REACHED TO GET CENTER (CROTCH) BUCKLE ENTIRE BUCKLE ASSEMBLY CAME OFF IN MY HAND. STITCHING ON STRAP WHICH SHOULD HAVE RETAINED BUCKLE APPEARED ENTIRELY UNRAVELED. NO INJURY, NO ACCIDENT, NO UNTOWARD EVENT. I TOOK A PHOTO AND WILL STORE THE SEAT FOR 60 DAYS. *TR

Incident date: Aug 1, 2014

THIS IS A BRITAX MARATHON G-4 MODEL E9LQ91Q. THE CHEST CLIP DOES NOT ALWAYS ENGAGE READILY. IT GETS STUCK, SO IT LOOKS LIKE IT'S CLOSED, BUT IT CAN BE PULLED APART WITH FORCE. ONLY A MATTER OF TIME TIL SOMEONE THINKS THEY'VE PROPERLY CLOSED IT, BUT FIND OUT IN AN ACCIDENT THAT THE CHEST CLIP POPPED OPEN AND DID NOT RESTRAIN THE CHILD. *TR

Incident date: Jul 1, 2013

HARNESS CAN BE TIGHTENED, BUT IT CANNOT BE LOOSENED. *TR

Incident date: Jun 25, 2014

I HAVE A BRITAX CHAPERONE INFANT SEAT. UPON REMOVING THE COVER I REALIZED THE FOAM ON THE INSIDE OF THE SEAT HAD DETACHED. THERE WAS VERY LITTLE GLUE HOLDING THE FOAM ON THE SEAT AND IT HAD "UN-STUCK". I CONTACTED BRITAX TO SEE IF I COULD HOT GLUE THE FOAM BACK ON. I ALSO ASKED IF THEIR CARSEATS SHOULD BE INSPECTED AT CERTAIN INTERVALS TO MAKE SURE THIS WASN'T HAPPENING TO THEM ALL. THEY IGNORED T... Read more

Incident date: Mar 30, 2014

CPSC: I1460323A. BRITAX ADVOCATE CAR SEAT. CONSUMER STATED THE CATCH DOES NOT WORK, THE CHILD IS ABLE TO PULL THE STRAPS LOOSE EVEN WHEN THE CATCH SEEMS TO BE ENGAGED. *LN SERIAL # E9BB91K001474

Incident date: Jun 2, 2014

TL* THE CONTACT OWNS A BRITAX ADVOCATE CS70 CONVERTIBLE SAFETY SEAT, MANUFACTURED DECEMBER 2010. THE CONTACT STATED THAT THE CHILD WAS ABLE TO PULL THE RELEASE BUTTON FOR THE HARNESS. AS A RESULT, THE HARNESS WOULD BECOME COMPLETELY LOOSE ALLOWING THE CHILD TO GET OUT OF THE SEAT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CHILD SEAT WAS NOT REPLACED.

Incident date: Apr 5, 2013

TL* THE CONTACT OWNS A BRITAX ADVOCATE CHILD SEAT, MODEL NUMBER: E9L73T8 AND MANUFACTURED NOVEMBER 11, 2009. THE CONTACT STATED THAT THE PLASTIC HAD DETERIORATED AND THERE WAS A STRONG ODOR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE.

Incident date: May 6, 2014

BOUGHT A BRITAX MARATHON XE E9LR31A BATCH: JOB0005290 MANUFACTURED 03/2014. I ATTACHED THE CAR SEAT PER THE DIRECTIONS ON THE MANUAL (REAR FACING) TO THE REAR CAPTAIN SEAT OF MY 2008 TOYOTA SEQUOIA. I USED THE VERSA TETHER LOCATED ON THE REAR OF THE CAR SEAT TO MAKE THE CAR SEAT MORE SECURE AND SECURED THE REMAINING PORTION WITH THE TETHER. THE REMAINING TETHER PORTION EVENTUALLY BECAME LOOSE AND ... Read more

Incident date: Apr 1, 2014

CPSC: I1440376A. BRITAX MARATHON 70 & BRITAX MARATHON 70 G3. CONSUMER STATED THAT HIS CHILD IS ABLE TO LOOSEN THE STRAPS ON HIS CAR SEAT. *LN THE CONSUMER STATED THE STRAP RELEASE LEVER WAS POORLY DESIGNED. CHILDREN COULD REACH BETWEEN THEIR LEGS, LIFT THE LEVER AND LEAN FORWARD; LOOSENING THE STRAPS AND ESSENTIALLY BE UN-BUCKLED IN A MOVING VEHICLE UNKNOWN TO THE PARENT. SERIAL # 652182071004.

Incident date: Jan 2, 2014

CPSC: I1430434A. BRITAX MARATHON CAR SEAT. CONSUMER STATED WHEN HER CHILD WAS GETTING OUT THE SEAT THE FOAM ON ONE SIDE CAME COMPLETELY UNATTACHED. *LN SERIAL#E9LB12D007687. *JB

Incident date: Apr 20, 2014

MY DAUGHTER (5-YEARS OLD, 40 LBS) WAS IN A BRITAX FRONTIER CAR SEAT WHEN WE WERE STRUCK BY ANOTHER CAR IN THE FRONT DRIVER'S SIDE. THE CAR WAS THEN STRUCK A SECOND TIME AND PROPELLED INTO A TELEPHONE POLE. THE PLASTIC PIECE HOLDING THE CAR SEAT TIGHTLY IN PLACE SNAPPED DURING THE ACCIDENT, AND THOUGH THE CAR SEAT WAS STILL FASTENED BY THE LATCH SYSTEM IT COULD MOVE FREELY. MY DAUGHTER HIT THE D... Read more

Crash

Incident date: Feb 13, 2014

CPSC: I1430187A. BRITAX MARATHON 70. CONSUMER STATED THAT WHILE TAKING THE CAR SEAT OUT TO CLEAN IT, SHE NOTICED THAT ONE SIDE WHERE THE WAIST STRAP BELT ATTACHES TO THE BASE OF THE SEAT, WITHIN THE FABRIC WAS BADLY FRAYED. *LN THE MANUFACTURER SENT HER A REPLACEMENT. *JB

Incident date: Feb 15, 2010

THE SEAT DOSE NOT CLIPS IN THE BASE ALL THE TIME, I DID MISS IT A COUPLE TIME, SO I STOPPED USING THE BASE . *TR

Incident date: Mar 17, 2014

WE BOUGHT A BRITAX PAVILION CAR SEAT IN SEPTEMBER OF 2013. BY MARCH 2014 ONE OF THE HUGS CHEST PADS HAD BROKEN IN HALF AND WAS NO LONGER ATTACHED TO THE HARNESS. THE CAR SEAT IS NO LONGER SAFE BECAUSE THE CHEST CLIPS SLIDE AROUND SO WE ARE UNABLE TO ENSURE THAT THE CLIPS ARE IN THE PROPER POSITION. I CALLED CUSTOMER CARE AT BRITAX ON MARCH 17TH AND WAS TOLD THAT THERE WAS A RECALL ON THE HUGS ... Read more

Incident date: Feb 24, 2014

CPSC# I1420425A. BRITAX ROUNDABOUT 50 CAR SEAT. CONSUMER STATED THAT HER SON WAS CHOKING FROM THE BACK SEAT. HE LIFTED THE BREAST PLATES TO HIS NECK AND HE COULDN'T GET THEM DOWN, BECAUSE HIS SWEATSHIRT WAS IN THE WAY. *LN

Incident date: Feb 13, 2014

BRITAX BOULEVARD HARNESS HAS BECOME STUCK, UNABLE TO TIGHTEN OR LOOSEN. NO EVENTS PRINTED THIS, AND NO REMEDY WAS OFFERED BY BRITAX TO REPAIR IT. *TR

Incident date: Feb 13, 2014

BRITAX BOULEVARD HARNESS HAS BECOME STUCK, UNABLE TO TIGHTEN OR LOOSEN. NO EVENTS PRINTED THIS, AND NO REMEDY WAS OFFERED BY BRITAX TO REPAIR IT. *TR

Incident date: Dec 17, 2013

BRITAX FASTBACK CAR SEAT PUSH BUTTON LATCH STUCK. COULDN'T RELEASE EVEN WITH TWO PEOPLE TRYING TO PUSH THE RED BUTTON. FINALLY HAD TO GET SCISSORS TO CUT THE STRAP TO REMOVE THE CHILD (RELATED VEHICLE INFORMATION: MODEL YEAR=2008, MAKE=SUBURBAN, MODEL=CHEVY). *TR

Incident date: Dec 27, 2013

I AM NOT FILING A COMPLAINT BECAUSE OF AN INCIDENT, CRASH OR INJURY. I BELIEVE THE BRITAX 90 FRONTIER BOOSTER CAR SEAT MANUFACTURED IN 2013 WITH THE CLICKTIGHT INSTALLATION SYSTEM HAS A DESIGN FLAW. WHEN INSTALLED PROPERLY IN THE CAR, USING THE INSTRUCTIONS PROVIDED BY BRITAX, AS WELL AS CALLS AND E-MAILS TO BRITAX TO ENSURE PROPER INSTALLATION, THE STRAPS WILL NOT TIGHTEN ON A CHILD WHILE THE CH... Read more

Incident date: Jan 6, 2014

WHILE DRIVING DOWN A STREET I HEARD A LOUD POP AND IMMEDIATELY SMELLED BURNT PLASTIC. I HEARD MY SON SCREAMING AND PULLED OVER. THE CAR SEAT WAS BEND ON ITS SIDE AND BLOOD WAS COMING FROM HIS MOUTH. A PIECE OF PLASTIC BROKE OFF AND CUT HIS LIP, CHIN AND EAR. HIS SIDE WAS ALL RED AND HOT AND LOOKED LIKE A HEAT RASH. THE BRITAX CAR SEAT WAS PINNED DOWN AND I COULDN'T MOVE IT. THE WHOLE BASE WAS TWIS... Read more

1 injured

Incident date: Nov 1, 2013

I'VE BEEN SEEING ARTICLES POINTING OUT HOW WEARING WINTER JACKETS IN CAR SEATS MAKES THEM UNSAFE SINCE IN AN ACCIDENT THE JACKETS CAN COMPRESS AND THE CHILD CAN BE EJECTED. CAR SEAT MANUFACTURERS NEED TO MEET SAFETY STANDARDS WITH WINTER JACKETS. THIS SHOULD QUALIFY AS A RECALL. THE PROPOSED SOLUTION IN THE ARTICLES IS TO TAKE OFF YOUR CHILD'S JACKET BEFORE BUCKLING THEM IN. THIS WOULD MEAN EV... Read more

Incident date: Jul 24, 2013

THE HARNESS STRAP(S) DETACH FROM THE YOKE WHEN THE HARNESS IS LOOSENED. *TR

Incident date: Oct 21, 2013

THIS COMPLAINT IS REGARDING THE HUGS PAD ON A BRITAX BOULEVARD 70 G-3 CONVERTIBLE CARSEAT MANUFACTURED IN MAY 2013. I PURCHASED THIS CAR SEAT IN JUNE 2013, BUT DID NOT REMOVE IT FROM THE BOX OR INSTALL IT UNTIL OCTOBER 2013. I INSTALLED IT WITH THE ASSISTANCE OF A CERTIFIED CAR SEAT TECHNICIAN. AFTER 9 DAYS OF USE, I DISCOVERED THAT THE TOP TAB OF THE RIGHT HUGS PAD WAS CRACKED ON THE SIDE T... Read more

Incident date: Nov 19, 2013

THE CHEST HARNESS BUCKLE OPENS EASILY WHEN IT IS PULLED APART MANUALLY. MY 24 MONTH OLD SON IS ABLE TO OPEN IT. THIS BUCKLE/CLASP SHOULD NOT BE PULLED APART MANUALLY, THE BUCKLE SHOULD BE UNFASTENED ONLY WHEN THE TOP AND BOTTOM BUTTONS ARE PRESSED TO OPEN AND UNFASTENED THE CHEST BUCKLE. IN CASE OF AN ACCIDENT, THE PRESSURE OF MY CHILD'S CHEST ON THIS BUCKLE WOULD UNFASTENED IT AND HE WOULD COME O... Read more

Incident date: Oct 14, 2013

BRITAX BOULEVARD 70 CONVERTIBLE CAR SEAT (FROM 2010) HAS THE RIGHT SIDE OF THE HEAD RESTRAINT COMPLETELY BROKEN. THAT PART IS STYROFOAM AND IS NOT VISIBLE UNTIL YOU TAKE THE CAR SEAT COVER OFF. NEXT DAY BOTH SIDES OF THE HEAD RESTRAINT WERE BROKEN. THE CARSEAT WAS NOT IN AN ACCIDENT AND THERE IS NO DAMAGE TO THE SEAT. THE CAR SEAT IS NOT UNDER WARRANTY, BUT I WILL CALL BRITAX TO NOTIFY THE ISS... Read more

Incident date: Oct 8, 2013

MY DAUGHTER GOT SICK IN HER BRITAX BOULEVARD CAR SEAT, WHEN I REMOVED THE FABRIC TO WASH IT I REALIZED THERE WAS A MANUFACTURERS DEFECT AND ONE SIDE OF THE SEAT WAS MISSING THE FOAM THAT SURROUNDS THE MOLDED PLASTIC SEAT WHICH IS SUPPOSED TO CUSHION THE BLOW UPON IMPACT IN AN ACCIDENT. I CONTACTED BRITAX AND EXPLAINED THE SITUATION, ALSO EXPLAINING THAT I OWN 4 OF THE SAME SEATS AND THEY WANTED TO... Read more

Incident date: Sep 22, 2013

WHILE INSTALLING THE CAR SEAT INTO ANOTHER CAR WE NOTICED THAT THE RIGHT SIDE OF THE HEAD RESTRAINT DETACHED FROM THE CARSEAT. THE HEAD RESTRAINT IS MADE OF STYROFOAM AND COMPLETELY BROKE OFF. THE CAR SEAT COVER CONCEALS THE SNAPPED OFF PIECE SO WE ARE NOT SURE EXACTLY HOW LONG THIS HAS BEEN BROKEN. WE ARE NOT ROUGH WITH THE CAR SEAT AND OUR SON DOES NOT CLIMB OR STAND ON IT. I WILL BE CALLING... Read more

Incident date: Sep 22, 2013

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