Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 1,034 complaints for BRITAX

Incident date: Oct 10, 2016

I HAVE A BRITAX ELITE 35 INFANT CAR SEAT. MADE 1/2016. AS I WAS LIFTING MY CAR SEAT OUT OF THE SHOPPING CART BY MY HANDLEBAR. THE HANDLEBAR WENT FORWARD AND MY CAR SEAT WENT STRAIGHT ONTO THE CONCRETE BABY WAS THANKFULLY STRAPPED IN BECAUSE IT DROPPED HEAD DOWN. SOMETHING NEEDS TO BE DONE ABOUT THIS PLEASE. THANK YOU. *TR

Incident date: Oct 5, 2016

THE LISTED OPTIONS IN THIS FORM ARE LIMITED AND DO NOT REFLECT THE DESCRIPTION ACCURATELY. HERE IS THE ACTUAL COMPLETE INFO: BRITAX, FRONTIER CLICKTIGHT UCS - E9LY76G - SERIAL#E9LY76G003392, DOM 02/2016. INSTALLED WITH SEATBELT AND TOP TETHER, USED IN 5-POINT HARNESS MODE. COMPLAINT: THE HARNESS BUCKLE MAKES A RATTLING SOUND AS IF A PART INSIDE IS LOOSE. THIS IS NOT SOMETHING USUAL ON ALL FRONTI... Read more

Incident date: Oct 4, 2016

HARNESS LOOSENING ON ITS OWN IN A BRITAX FRONTIER 90 CLICKTIGHT CAR SEAT. BUCKLE THE CHILD IN AND ADJUST HARNESS TIGHTNESS TO PASS THE PINCH TEST AT THE COLLAR BONE. BY THE TIME CHILD ARRIVES AT THE DESTINATION, THE HARNESS IS NO LONGER TIGHT ON THE CHILD. THIS IS HAPPENING ON EVERY RIDE. CHILD CANNOT REACH THE ADJUSTMENT BUTTON. BRITAX CLAIMED FOOD WAS STUCK IN THE HARNESS ADJUSTER BUTTON ... Read more

Incident date: Sep 16, 2016

WE HAVE A BRITAX PAVILION CONVERTIBLE CAR SEAT. MY DAUGHTER WAS IN IT FRONT-FACING AND REACHED DOWN AND LIFTED THE BUTTON TO LOOSEN HER HARNESS. WE DID NOT IMMEDIATELY NOTICE AND PULLED OVER TO CORRECT IT AS SOON AS WE DID. SHE WAS ABLE TO DO THIS TWO MORE TIMES IN THE COURSE OF THE CAR TRIP. I CONTACTED THE COMPANY TO EXPRESS MY CONCERNS, THEY WOULD NOT FORMALLY DOCUMENT MY CONCERN STATED THAT I... Read more

Incident date: Jun 1, 2016

TL* THE CONTACT OWNS A BRITAX MARATHON XE (NA) CHILD SEAT, MODEL NUMBER: E9LR31A (NA). THE SEAT WAS MANUFACTURED IN MARCH OF 2014. THE CONTACT STATED THAT THE CHILD WAS ABLE TO EXIT THE SAFETY SEAT BY CLICKING OPEN THE HARNESS BUTTON. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE.

Incident date: Sep 3, 2016

TL* THE CONTACT OWNS A BRITAX FRONTIER 90 SAFETY SEAT, MODEL NUMBER: E9LH34M. THE SEAT WAS MANUFACTURED ON JANUARY 1, 2014. THE SAFETY SEAT WAS BEING UTILIZED IN A 2012 SUBARU FORESTER. THE CONTACT STATED THAT THE BUCKLE BETWEEN THE LEG THAT WAS FIXED TO THE FRAME OF THE SAFETY SEAT WAS FRAYED AND TORN. THE MANUFACTURER STATED THAT IT WAS NORMAL WEAR AND TEAR, AND WOULD NOT HAVE AFFECTED THE SAFET... Read more

Incident date: Sep 3, 2016

MY 1 YEAR OLD SON IS ABLE TO LOSEN AND ESCAPE HIS BRITAX MARATHON CAR SEAT USING THE HARNESS RELEASE BUTTON. THE TWO HARNESS CLIPS REMAIN LOCKED BUT BECAUSE HE LOSENS THE HARNESS SO MUCH HE IS ABLE TO GET OUT WHILE I AM DRIVING. AFTER RESEARCHING ONLINE I WAS ABLE TO LOCATE NUMEROUS COMPLAINTS FROM OTHER PARENTS INDICATING THEIR CHILDREN ARE ALSO ABLE TO REACH THE HARNESS RELEASE BUTTON AND ESCAPE... Read more

Incident date: Sep 3, 2016

MY 1 YEAR OLD SON IS ABLE TO REACH THE HARNESS RELEASE BUTTON ON HIS BRITAX MARATHON CAR SEAT AND HAS MANAGED TO LOSEN HIS HARNESS ENOUGH TO ESCAPE THE CAR SEAT WHILE I AM DRIVING. I HAVE CALLED BRITAX SEVERAL TIMES AND HAVE BEEN TOLD THERE IS NOTHING THEY WILL DO TO CORRECT THIS ISSUE. THIS IS A SERIOUS SAFETY ISSUE. IF I AM DRIVING AND GET INTO AN ACCIDENT THE CAR SEAT MIGHT AS WELL NOT EVEN BE ... Read more

Incident date: Aug 30, 2016

THIS COMPLAINT ALSO PERTAINS TO COMPLAINT 10905104 ON AUGUST 30, 2016 I LIFTED MY REPLACEMENT CAR SEAT BY IT'S HANDLE TO LEAVE A RESTAURANT AND THE HANDLE FLEW FORWARD TOWARDS MY DAUGHTER'S FEET. I CAUGHT THE CAR SEAT WITH THE TABLE. I CONTACTED THEM IMMEDIATELY AND THEY WANTED TO SEND ME OUT ANOTHER REPLACEMENT CAR SEAT. THE MANUFACTURE DATE ON THE CAR SEAT AND THE MANUFACTURE DATE IN THEIR SYST... Read more

Incident date: Aug 19, 2016

ON AUGUST 19, 2016 I LIFTED MY DAUGHTER'S CAR SEAT BY IT'S HANDLE TO TAKE MY DAUGHTER OUT OF MY CAR AND THE HANDLE FLEW FORWARD TOWARDS MY DAUGHTER'S FEET. I QUICKLY CAUGHT THE BRITAX CAR SEAT WITH THE SEAT OF MY CAR. I CONTACTED THEM IMMEDIATELY AND THEY SENT OUT A REPLACEMENT CAR SEAT. A WEEK LATER THE REPLACEMENT DID THE SAME THING. I CONTINUED TO GO BACK AND FORTH WITH DIFFERENT REPRESENTATIVE... Read more

Incident date: Aug 20, 2016

MODEL: BRITAX MARATHON G4.1 (E9LX11A). MANUFACTURE DATE: (9/2015). WE HAD NOT HAD ISSUES WITH THIS SEAT SINCE WE PURCHASED IT ON 11/1/15. ON 8/20/16, WE PUT OUR CHILD IN HER SEAT AND WHILE WE WERE TRYING TO SECURE THE HARNESS, THE LEFT HARNESS (WHILE LOOKING AT SEAT FROM FRONT OF SEAT) PULLED COMPLETELY OUT, AND AFTER FURTHER EXAMINATION, WE NOTED THE HARNESS HAD DISCONNECTED FROM THE YOKE PLA... Read more

Incident date: Jul 25, 2016

TL* THE CONTACT OWNS A BRITAX PAVILION 70 G3 REARFACING INFANT SEAT. THE SEAT WAS MANUFACTURED IN FEBRUARY OF 2013. THE SAFETY SEAT WAS BEING UTILIZED IN A 2016 TOYOTA TUNDRA. THE CONTACT STATED THAT THE HARNESS BUCKLE FAILED TO LATCH AND COULD NOT HOLD THE INFANT IN PLACE. THE FAILURE OCCURRED IN THE VEHICLE WHENEVER THE CHILD SEAT WAS USED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE PUR... Read more

Incident date: Jul 7, 2016

TL* THE CONTACT OWNS A BRITAX B-SAFE 35 REARFACING INFANT SEAT, MODEL NUMBER: E9LU65M. THE SEAT WAS MANUFACTURED ON MAY 20, 2015. THE SAFETY SEAT WAS BEING UTILIZED IN A 2012 HONDA CR-V. THE CONTACT STATED THAT THE HANDLE ON THE CAR SEAT BECAME DETACHED. THE CHILD WAS IN THE CAR SEAT AT THE TIME OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.

Incident date: Jun 8, 2016

BRITAX MARATHON CLICKTIGHT CHILD RESTRAINT SEAT BROKE WITHOUT CLEAR CAUSE. WAS INSTALLED REARFACING, NO COLLISION, NO CONSUMER FORCE. THE CLICKTIGHT MECHANISM WAS TILTED AND THE METAL SPRINGS WERE FULLY DETACHED FROM THE BARS THAT TURN TO RELEASE THE SEAT DURING INSTALLATION. IN A COLLISION, THE CHILD WOULD HAVE BEEN EJECTED WITH THE SEAT.

Incident date: Jul 5, 2016

TODAY WE HAD OUR CAR SEAT INSTALLED BY A CPS TECHNICIAN AND WE WERE TOLD THE CARRYING HANDLE ROTATES TOO FAR FORWARD.

Incident date: Jul 2, 2016

BRITAX MARATHON CLICKTIGHT, MANUFACTURED 04/2015, RED HARNESS ADJUSTER BUTTON WOULD NOT DISENGAGE, KEEPING THE HARNESS LOOSE. REMEDY KIT FROM BRITAX WAS UTILIZED FOR THIS PROBLEM IN SEPTEMBER 2015, NO ISSUES WITH HARNESS ADJUSTER BUTTON OCCURRED BEFORE OR AFTER REMEDY KIT USED, UNTIL JUNE 2, 2016. CAR SEAT WAS PROPERLY INSTALLED, USING THE SEAT BELT IN THE FRONT FACING POSITION. 3 YEAR OLD W... Read more

Incident date: Jun 27, 2016

WE HAD PART FAILURES ON OUR BRITAX ADVOCATE 70-G3 CONVERTIBLE CAR SEAT. BOTH OF THE HUGS CHEST PADS RIPPED OFF/BROKE. I CONTACTED BRITAX ON 6/27/16 AND THEY SENT ME A LINK TO PURCHASE 2 NEW HUGS CHEST PADS.

Incident date: Apr 10, 2016

TL* THE CONTACT OWNS A BRITAX B-SAFE 35 ELITE REARFACING INFANT SEAT. DURING A TRIP TO THE STORE, THE CONTACT WENT TO RETRIEVE HER CHILD AND NOTICED THAT THE HARNESS WAS UNLATCHED. THE CONTACT STATED THAT THE ONE YEAR OLD CHILD DEPRESSED THE LATCH AND THE LATCH BECAME UNFASTENED INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED. THE PURCHASE DATE WAS UNKNOWN.

Incident date: Apr 5, 2016

TL* THE CONTACT OWNS A 2011 BRITAX BOULEVARD 70 E9LB51A REARFACING INFANT SEAT. THE CONTACT STATED THAT THE SEAT WAS NOT STRUCTURALLY SOUND. THE STRAPS WERE ADJUSTED TO THE MANUFACTURER'S GUIDELINES, BUT THE FAILURE PROGRESSED. THE FAILURE WAS CAUSING THE CHILD'S HEAD TO BE WEDGED WITHIN THE HEADREST. THE CONTACT HAD TO CONSTANTLY READJUST THE CAR SEAT. THE MANUFACTURER WAS SENT PICTURES SHOWING T... Read more

Incident date: Jun 20, 2016

ON A BRAND NEW BASE OF THIS INFANT SEAT (STRAIGHT OUT OF THE BOX) ONE LOWER ANCHOR CONNECTOR WAS INSTALLED UPSIDE DOWN (CLOSED PATH, UNABLE TO BE CORRECTED) (RELATED VEHICLE INFORMATION: MODEL YEAR=2013, MAKE=FORD, MODEL=EDGE)

Incident date: Jun 20, 2016

Incident date: Jun 5, 2016

I OWN A BRITAX MARATHON CLICK-TIGHT CAR SEAT AND HAVE HAD ISSUES WITH NOT BEING ABLE TO EXTEND THE HARNESS STRAPS FULLY MAKING MY DAUGHTER VERY UNCOMFORTABLE. PREVIOUSLY, I REPORTED THIS ISSUE TO BRITAX AND WAS TOLD THAT SOMETIMES THE STRAPS GET TWISTED. AT THAT TIME, I UNINSTALLED THE SEAT AND CHECKED, AND THEN REINSTALLED IT BUT WAS STILL HAVING THE ISSUE ON JUNE 5, 2016, I TOOK IT TO A CERTI... Read more

Incident date: May 30, 2016

TL* THE CONTACT OWNS A BRITAX SAFETY SEAT, MODEL: BOULEVARD 70 CONVERTIBLE CAR SEAT, TYPE: REARFACING INFANT SEAT. THE CONTACT STATED THAT THE CHEST STRAPS DID NOT SECURE THE CHILD IN THE SAFETY SEAT. THE CONTACT HAD DEPRESSED THE BUTTON TO RELEASE THE CHILD WHEN POSITIONED IN THE SEAT AND THE STRAPS HAD BEEN ABLE TO BE UNSECURED AND NOT SECURELY STRAPPED IN. THE MANUFACTURER WAS NOTIFIED OF THE F... Read more

Incident date: May 29, 2016

THE CAR SEAT CARRYING HANDLE GOES FORWARD TOWARDS THE FOOT OF THE SEAT AND WILL GO ALL THE WAY AROUND THE SEAT AND BACK EVEN WHEN IT APPEARS TO BE LOCKED IN THE UPRIGHT POSITION. THIS POSITION IS NOT SHOWN IN THE MANUAL AND THE HANDLE IS NOT MEANT TO DO THIS. THIS COULD POTENTIALLY HAPPEN WHILE CARRYING THE CHILD AND HAS THE POSSIBILITY TO CAUSE INJURY. BRITAX IS REPLACING THE SEAT.

Incident date: May 11, 2016

TL* THE CONTACT OWNS A BRITAX ADVOCATE 70CS CHILD SAFETY SEAT. THE SEAT WAS MANUFACTURED ON JULY 1, 2011. THE SAFETY SEAT WAS BEING UTILIZED IN A 2014 CHEVROLET TRAVERSE. WHILE ATTEMPTING TO SECURE THE CHILD INTO THE SAFETY SEAT, THE STRAPS TO THE SEAT WERE NOT SECURED AND ALLOWED THE CHILD TO MOVE FREELY. THE CHILD SAFETY SEAT WAS TAKEN TO A SEAT INSPECTION CENTER WHERE IT WAS DIAGNOSED THAT THE ... Read more

Incident date: May 9, 2016

MY ONE YEAR OLD GETS BORED IN THE CAR AND HAS ENJOYED BREAKING OFF THE STYROFOAM IN THE HEAD RESTARAINT AND EATING IT. SHE FACES BACKWARDS, SO I CANNOT ALWAYS SEE HER BREAKING OFF THE STYROFOAM. THIS IS A HUGE CHOKING HAZARD. I CALLED BRITAX TO MAKE A REPORT. THEY HAVE OFFERED TO SEND ME A NEW HEAD RESTRAINT, WITH INSTRUCTIONS TO PLACE DUCT TAPE OVER THE FOAM. THIS SEEMS TO BE A DESIGN FLAW T... Read more

Incident date: Apr 15, 2016

MY 2 YEAR OLD CHILD IS ABLE TO REACH AND PULL THE BELT ADJUSTMENT LEVER ON THE BRITAX MARATHON G4 CAR SEAT. HE CAN EXIT HIS CAR SEAT AT ANY TIME WHILE THE VEHICLE IS MOVING. WHEN I CONTACTED BRITAX ABOUT THE PROBLEM, THEY INFORMED ME THAT THERE IS NO FIX FOR THIS PROBLEM.

Incident date: Apr 2, 2016

CPSC: BRITAX MARATHON G4.1: CONSUMER STATED THE STRAP ON THE BACK OF THE CAR SEAT GOT UNDER THE TIRE WHILE DRIVING, AND PULLED THE CAR SEAT DOWN FORCEFULLY, THEN IT SLING SHOT IT BACKWARDS, UNTIL THE STRAP FINALLY BROKE. THE FORCE JARRED THE INFANT. MODEL # E9LX13G. *SS

Incident date: Apr 3, 2016

I HAVE A BRITAX PINNACLE CLICK TIGHT CAR SEAT MODEL #E9LL94Q SERIAL NUMBER E9LL94Q005595, BATCH DATE 4/2012. THIS CAR SEAT GETS SWITCHED BETWEEN VEHICLES AND THE CLICK THIGHS IS NO LONGER WORKING PROPERLY. I CANNOT GET THE SEAT TO CLOSE AND ENGAGE THE CLICK TIGHT INSTALLATION SYSTEM. THIS CAR SEAT IS NOT USEABLE BECAUSE I CANNOT GET IT INSTALLED IN MY CAR. CALLED BRITAX AND HAD TO A PEN TO CRU... Read more

Incident date: Apr 12, 2016

I REMOVED THE BASE FROM MY CAR TO TRANSFER INTO ANOTHER WHEN I NOTICED I COULDN'T FULLY EXTEND THE FOOT. UPON INSPECTION I SAW THE BASE SEPARATING AT THE SEAM.

Incident date: Feb 19, 2016

THE LEFT RECLINE INDICATOR ON THE BASE WAS STUCK AND WOULD NOT READ THE ANGLE OF RECLINE

Incident date: Mar 27, 2016

MAKE BRITAX MODEL NUMBER MARATHON CLICKTIGHT CONVERTABLE TYPE (ONLY APPEARS WITH SOME MAKES) DATE OF MANUFACTURE SEPTEMBER 16, 2016 COMPONENT: BRITAX USA MARATHON CLICKTIGHT CONVERTIBLE CAR SEAT, VERVE * COMPONENT -- PART OR SYSTEM OF CONCERN THE CLICKTIGHT BUTTON BROKE AND WE WERE UNABLE TO UNINSTALL THE CAR SEAT

Incident date: Jan 1, 2014

CPSC: BRITAX ADVOCATE 70 G3: CONSUMER STATED THE MATERIAL FELL APART IN HER HAND DURING NORMAL USE, AND THE FOAM PANELS IN THE LOWER PART OF THE SEAT DO NOT STAY ATTACHED TO THE CAR SEAT SHELL. *SS

Incident date: Mar 25, 2016

1)THIS WAS RECALLED TO FIX A RED BUTTON THAT IS SUPPOSED TO ALLOW YOU TO RELEASE THE STRAPS (THE 2015 MODEL HAD A PREVIOUS BULLETIN WHERE SOME MODELS BUILT EARLIER IN THE YEAR CAME WITHOUT THE STRAPS PROPERLY ATTACHED TO THE ACTUAL SEAT). THE FIX NEVER ARRIVED. I GOT IT THE 2ND TIME I APPLIED FOR IT--A PACKET OF GREASE. NOW I HAVE A GREASY BUTTON THAT STILL DOES NOT FUNCTION PROPERLY BECAUSE IT B... Read more

Incident date: Mar 6, 2016

INFANT SEAT BASE RECLINE FOOT IS VERY DIFFICULT TO ADJUST

Incident date: Aug 10, 2015

TL* THE CONTACT OWNS A BRITAX BOULEVARD CLICKTIGHT CHILD SAFETY SEAT, MODEL NUMBER: E1A016H. THE SEAT WAS MANUFACTURED ON 2/13/15. THE CONTACT STATED THAT THE RED HARNESS ADJUSTER BUTTON BECAME STUCK AND THE HARNESS WOULD NOT LOCK IN PLACE. THE CHILD WAS IN THE SEAT AT THE TIME OF THE FAILURE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15C003000 (CHILD SEAT:HARNESS) AND A... Read more

Incident date: Feb 25, 2016

TL* THE CONTACT OWNS A BRITAX B-SAFE 35 TRAVEL SYSTEM CHILD SAFETY SEAT. THE CONTACT WAS NOTIFIED OF THE CHILD SAFETY SEAT RECALL THROUGH NHTSA CAMPAIGN NUMBER: 16C001000. THE CONTACT CALLED THE MANUFACTURER IN JANUARY FOR A REPLACEMENT KIT. THE CONTACT WAS INFORMED THAT THE REPLACEMENT WOULD TAKE 10 TO 14 DAYS. THIRTY DAYS LATER, THE REPLACEMENT WAS RECEIVED. THE PART WAS A VERY THIN PIECE OF PLA... Read more

Incident date: Feb 1, 2016

IVE HAD THE BRITAX FRONTIER G1.1 CLICKTIGHT HARNESS-2-BOOSTER CAR SEAT (MODEL NUMBER E9LY76A) FOR 2 MONTHS, AND THE PROTECTIVE FOAM AND COVER ON THE LEFT SIDE OF THE CAR SEAT FELL OFF! MY CHILD IS 4YRS OLD, AND WEIGHS 43LBS. I LIFT HER INTO AND OUT OF THE SEAT, BECAUSE WE HAVE AN SUV. SHE ONLY RIDES IN THIS SEAT THREE TIMES A WEEK. I CAME OUT TO LOAD UP THE CAR, AND FOUND THE FOAM THATS MEA... Read more

Incident date: Feb 1, 2016

Incident date: Feb 11, 2015

MY BRITAX ADVOCATE CLICKTIGHT HAS TWO PROBLEMS. FIRST, THE "CLICKTIGHT" MECHANISM IS NOT WORKING. THE SEAT IS DESIGNED TO GIVE AN "AUDIBLE" CLICK TO HELP INDICATE THAT THE STRAPS ARE TIGHT AROUND THE CHILD. MINE HAS STOPPED CLICKING, AND THE COMPANY HAS NOT GIVEN ME A STRAIGHT ANSWER AS TO WHETHER THE CLICK FAILURE COULD INDICATE WHETHER THERE IS SOMETHING WRONG WITH THE STRAPS (OR JUST AN ... Read more

Incident date: Feb 11, 2015

Incident date: Feb 2, 2016

WE PURCHASE MY SON THIS CAR SEAT ABOUT SIX MONTHS AGO, SHORTLY LATER IT WAS A PART OF A RECALL. THE HARNESS STRAPS WEREN'T STAYING TIGHTENED IN SOME OF THE MODELS. WE WEREN'T HAVING THE ISSUE BUT REGISTERED AND RECEIVED THE REPAIR KIT ANYWAYS. I HELD ONTO THE REPAIR KIT IN CASE WE WOULD NEED IT. SURE ENOUGH NOW A FEW MONTHS INTO OWNING THE SEAT WE HAVE EXPERIENCED THE SELF LOOSENING HARNESS STRAPS... Read more

Incident date: Jan 30, 2016

BRITAX ADVOCATE CLICK TIGHT CAR SEAT. MY CHILD WAS FOUND IN THE SEAT WITH THE RESTRAINT STRAPS LOOSE. BRITAX SENT A REPAIR KIT FOR A PREVIOUS RECALL. I COMPLETED THE KIT AND IT HAPPENED AGAIN. AFTER I CONTACTED THEM THEY SENT A REPLACEMENT SEAT. YET AGAIN WITH THE NEW SEAT IT HAPPENED AGAIN. I SENT THE SEAT BACK AND I AM AWAITING A REFUND. MY CHILD WAS IN THE SEAT WITH THE HARNESS TIGHT. AFTER A S... Read more

Incident date: Feb 2, 2016

BRITAX BOULEVARD 70 - I HAVE HAD THIS CAR SEAT FOR TWO AND A HALF YEARS AND UNDERSTAND THAT IT IS OUTSIDE OF THE WARRANTY. HOWEVER I HAVE DISCOVERED THAT THERE IS A CRACK IN THE OUTER SHELL. I HAVE ATTACHED A PICTURE SHOWING THE CRACK IN THE SEAT. THIS CAR SEAT HAS NEVER BEEN IN ANY KIND OF ACCIDENT OR HAD ANY DAMAGE SUSTAINED TO IT IN ANY WAY. WHILE TALKING TO YOUR CUSTOMER SERVICE REPRESENT... Read more

Incident date: Jan 20, 2016

THE BRITAX B-SAFE 35 ELITE WAS SHIPPED WITHOUT THE O-RING TO ATTACH THE HIP PORTION OF THE HARNESS OT THE SHELL OF THE CAR SEAT.

Incident date: Dec 28, 2015

WE PURCHASED A BRITAX PINNACLE CLICKTIGHT (MODEL: E9LZ14P) CAR SEAT ON 11/19/15. SERIAL NUMBER: E9LZ14P005962; BATCH NUMBER: JOB0013521; MANUFACTURED: 05/15. ON THE EVENING OF 12/28/15, MY FAMILY WITH MY 3 YEAR OLD SON IN THE CAR SEAT DROVE TO OUR LOCAL GROCERY STORE. UPON ARRIVING IN THE PARKING LOT AND STOPPING THE VEHICLE, WE RELEASED THE RESTRAINTS ON THE CAR SEAT. UPON RELEASING THE HARNE... Read more

Incident date: Dec 28, 2015

BRITAX ADVOCATE CLICKTIGHT TIGHTENING STRAPS CONTINUE TO LOOSEN AFTER IMPLEMENTATION OF RECALL.

Incident date: Dec 21, 2015

CPSC: BRITAX: IL5C0410A: CONSUMER STATED AFTER EIGHT MONTHS OF USE, THE CHEST PADS HAD WORN TO THE POINT, WHERE THE SHARP EDGES WERE SHOWING.*SS

Incident date: Dec 9, 2015

CPSC: I15C0171A: BRITAX: THE CONSUMER STATED THE STRAPS ON THE BRITAX BOULEVARD CLICK TIGHT SLID OFF THE HOOKS THAT HELD THEM IN PLACE. *SS

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