Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 1,034 complaints for BRITAX

Incident date: Dec 12, 2006

I RECENTLY PURCHASED A BRITAX BOULEVARD CHILD SEAT, AND A FEW WEEKS AFTER I RECEIVED THIS RECALL NOTICE. I CALLED BRITAX ASKING IF THEY ARE GOING TO FIX THE SEAT SO I WILL BE ABLE TO USE THE SEAT AFTER MY SON REACHES 50 LBS THEY SAID YES BUT WITHOUT THE TETHER. IN MY PROFESSION AS A FIREFIGHTER I HAVE SEEN CHILDREN INJURED BECAUSE THE TETHER WAS NOT IN USE. I WOULD LIKE BRITAX TO FIX MY SEAT OR RE... Read more

Incident date: Dec 9, 2006

WHEN PULLING ON THE BELT TO TIGHTEN THE STRAPS ON OUR BRITAX DECATHALON, THE HARNESS ADJUSTER BROKE AND PULLED COMPLETELY OUT OF THE UNIT. THE HARNESS ADJUSTER WAS THEN NO LONGER USABLE. WE CONTACTED BRITAX, WHO OFFERED TO REPAIR THE SEAT FREE-OF-CHARGE, HOWEVER WE DO NOT FEEL THAT THIS SEAT IS SAFE SO WE WILL NO LONGER USE IT, REPAIRED OR NOT. IF THE HARNESS ADJUSTER CAN BREAK SIMPLY BY TIGHTE... Read more

Incident date: Dec 8, 2006

NO CRASH OR INJURY. HOWEVER, WHEN BUCKLING DAUGHTER INTO BRITAX HUSKY, (WE HAVE USED FOR YEARS) ONE OF THE ENDS OF THE STRAPS CAME COMPLETELY OFF. APPARENTLY, THE LOOPED END SLIPPED OFF THE BRACKET THAT HOLDS THE TWO ENDS OF THE STRAPS ON THE BACK OF THE UNIT. A CARIBEENER TYPE SAFETY LATCH SHOULD BE USED TO PREVENT ACCIDENTAL SLIP OFF OF THE STRAP. *NM

Incident date: Nov 27, 2006

ON OR ABOUT NOVEMBER 27, I FOUND OUT ON THE INTERNET THAT THERE WAS A RECALL ON MY BRITAX BOULEVARD (MODEL NO. E9L5769; DATE OF MANUF: 7/17/06). WHY THEY CALL IT A "RECALL" I HAVE NO IDEA. IN FACT, IT IS NOT A RECALL. THEIR SOLUTION FOR AN UNSAFE TETHER IS TO STOP USING IT AFTER 50 LBS. ALTHOUGH I HAD REGISTERED WITH BRITAX WHEN I PURCHASED THE CAR SEAT, I RECEIVED NO NOTIFICATION FROM THEM. I PA... Read more

Incident date: Nov 28, 2006

DT*: THE CONTACT STATED A NHTSA RECALL LETTER, #06C003000, WAS RECEIVED INDICATING THE TETHER STRAP SHOULD NOT BE USED ON THE CHILD SAFETY SEAT. THE CONTACT WAS NOT SATISFIED WITH THE RECOMMENDED REMEDY; OF A REMINDER STICKER TO NOT USE THE TETHER STRAP. THE CONTACT WOULD LIKE A WORKING TETHER STRAP. THE MANUFACTURER WAS NOT ALERTED.

Incident date: Nov 19, 2006

DT*: THE CONTACT STATED WHILE DRIVING 70 MPH ON A NORMAL HIGHWAY, THE CHILD RESTRAINED IN THE FORWARD FACING CHILD SEAT INSTALLED IN THE BACK, WAS ABLE TO UNLATCH THE SHOULDER STRAP BECOMING TOTALLY LOOSE. AS THE INCIDENT WAS EASILY REPEATED, THE MANUFACTURER WAS CONTACTED WHO DETERMINED THE SOLUTION WAS TO EDUCATE THE CHILD TO NOT UNLATCH THE STRAP. THE CONTACT WAS VERY CONCERNED BECAUSE THE CH... Read more

Incident date: Sep 30, 2006

I BELIEVE THAT THE STRAPS USED TO ANCHOR CHILD CAR SEATS ARE TOO LONG. ABOUT A WEEK AGO AFTER MY WIFE HAD PUT THE CAR SEAT IN OUR TOYOTA ECHO, I NOTICED THE ANCHOR STRAP WAS HANGING OUT OF THE CAR IN FRONT OF THE REAR WHEEL. IF I HAD NOT NOTICED, MY WIFE WOULD HAVE DRIVEN OFF AND THE REAR WHEEL WOULD HAVE SURELY PULLED ON THE STRAP VIOLENTLY AFTER ROLLING OVER IT WHICH COULD HAVE INJURED MY DAUG... Read more

Incident date: Nov 1, 2006

BRITAX MARATHON SEAT WOULD NOT STAND UP RIGHT. PLASTIC BAR WOULD NOT CLIP OVER METAL BAR TO SIT IT IN UPRIGHT POSITION. *TS *JB

Incident date: Nov 1, 2006

DT*: THE CONTACT STATED A NHTSA RECALL WAS FOUND ON THE WEB # 01C003000 CONCERNING THE CHILD SEAT BUCKLE UNLATCHING, THERE WAS NO PRIOR INDICATION OF PROBLEMS WITH THE CHILD SEAT. THE MANUFACTURER WAS CONTACTED, AND DETERMINED THAT THE CHILD SEAT WAS NOT INCLUDED IN THE RECALL DUE TO THE IDENTIFICATION #. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. NO REPAIRS WERE MADE.

Incident date: Nov 3, 2006

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE CHILD KICKED THE BUTTON ON THE CHILD SEAT THAT RELEASED THE BELT. THE MANUFACTURER WAS NOT ALERTED. THE CHILD SAFETY SEAT WAS A BRITAX ROUNDABOUT, MANUFACTURED ON OCTOBER 22, 2004.

Incident date: Sep 15, 2006

DT: THE CONTACT STATED THE ADJUSTMENT STRAP TO THE HARNESS WAS TOO EASILY ACCESSIBLE TO THE CHILD IN THE SAFETY SEAT, ALLOWING THE HARNESS STRAPS TO BE LOOSENED. THE BASE WAS ALSO CRACKED. THE MANUFACTURER WAS CONTACTED. MANUFACTURER: BRITAX, MODEL: MARATHON, MODEL #: E9L0677.*AK

Incident date: Sep 15, 2006

Incident date: Oct 18, 2006

I AM A CHILD PASSENGER SAFETY TECHNICIAN AND DURING THE PAST SEVERAL MONTHS, I'VE INSTALLED/INSPECTED SEVERAL BRITAX MARATHON SEATS THAT HAVE A PROBLEM WITH THE REAR FACING LOCKING CLIPS. WHEN INSTALLING THE SEAT WITH THE REQUIRED AMOUNT OF TENSION THE VEHICLE'S SEAT BELT, THE LOCKING CLIP CLOSEST TO THE BUCKLE WILL NOT STAY LOCKED. *NM

Incident date: Sep 20, 2006

DT*: THE CONTACT STATED WHILE DRIVING 5 MPH, THE CHILD WAS OBSERVED UNLATCHING THE LEVER AND LOOSENING THE ENTIRE HARNESS. THE SYSTEM USED TO SECURE THE SEAT WAS A LAP BELT COMBINATION FOR A FORWARD FACING CHILD SEAT. THE CONTACT ALERTED THE MANUFACTURER, BUT NO RESOLUTION WAS PROVIDED. MAKE: BRITAX, MODEL: MARATHON, MODEL#E9L0627, DOM: 05/12/05, *AK UPDATED 10/18/2006 - THE CONSUMER'S 21 MON... Read more

Incident date: Oct 3, 2006

DT*: THE CONTACT STATED THE CHILD SAFETY SEAT BUCKLE BETWEEN THE LEGS DID NOT ALWAYS FASTEN INTO PLACE. ALSO, THE TETHER STRAP LOOSENED DURING A MINOR COLLISION. THE MANUFACTURER WAS NOT CONTACTED. THIS WAS A BRITAX MARATHON, MANUFACTURED APRIL 28, 2006.

Incident date: Oct 3, 2006

Incident date: Sep 12, 2006

BRITAX COMPANION INFANT CAR SEAT CHEST CLIP IS UNSAFE. MY 8 MONTH OLD CAN UNFASTEN THE CHEST CLIP. I HAVE CONTACTED BRITAX VIA USPS AND AM AWAITING A RESPONSE AS TO A PERMANENT CORRECTION. *JB

Incident date: Sep 9, 2006

I HAVE A BRITAX MARATHON THAT I AM CURRENTLY USING REAR FACING WITH A 27 LB 3 YEAR OLD. MY VEHICLE DOES NOT HAVE LOCKING SEAT BELTS THEREFORE I UTILIZED THE REAR FACING LOCK OFFS ON MY MARATHON. WHEN I PUT MY DAUGHTER IN HER SEAT THE LOCK OFF POPS OPEN EVERY SINGLE TIME. I HAVE TO STRAP MY DAUGHTER IN AND READJUST THE SEAT BELT AND RECONNECT THE LOCK OFF. THE FAILURE MAKES THE CARSEAT UNSAFE A... Read more

Incident date: Sep 6, 2006

DT*: THE CONTACT STATED THE CHILD SAFETY SEAT WOBBLED, WHILE IN OR OUT OF THE VEHICLE. THE MANUFACTURER WAS ALERTED AND DETERMINED ALTHOUGH THERE WAS NO VISIBLE DAMAGE, THE INTERNAL RECLINING BAR FRACTURED. THIS WAS A BRITAX WIZARD E9L0705 MANUFACTURED JULY 23, 2003.

Incident date: Aug 28, 2006

I AM A CERTIFIED CPS TECHNICIAN IN BEAVERTON, OREGON. OVER THE LAST YEAR OR SO I HAVE NOTICED THAT THE FOLLOWING: BRITAX MARATHON, DECATHALON, & BOULEVARD CHILD RESTRAINTS: WHEN INSTALLED IN THE REAR-FACING POSITION, THE BUILT-IN LOCK-OFFS FAIL TO STAY LOCKED IN MOST VEHICLES WHEN INSTALLING WITH LAP AND SHOULDER SAFETY BELTS. *JB

Incident date: Aug 25, 2006

DT*: THE CONTACT STATED THE LOCKS ON EACH SIDE OF THE CHILD SAFETY SEAT WERE NOT SECURE. THE BELT THAT WAS THREADED THROUGH THE LOCKS BECAME LOOSE AND WAS FREE TO MOVE AROUND. THE SEAT WAS BRITAX, MODEL # E9L06-D5. THE MANUFACTURER DATE WAS 7-13-06. *AK

Incident date: Jul 30, 2006

I PURCHASED A BRITAX DECATHLON CAR SEAT FOR MY CHILD. MY CHILD IS APPROX. 15 POUNDS AND APPROX 24-25" LONG. THIS CAR SEAT IS CLASSIFIED AS APPROPRIATE FOR ANY CHILD 5 POUNDS TO 65 POUNDS AND AT LEAST 19 INCHES LONG. I PUT MY CHILD INTO THE SEAT AND NEITHER THE SHOULDER NOR WAIST STRAPS WERE ABLE TO FIT HIM PROPERLY. FOR REAR FACING, THE INSTRUCTION MANUAL STATES THAT THE STRAPS MUST BE AT OR B... Read more

Incident date: Jul 16, 2006

BOTH RUBBER SHOULDER PADS ON MY DAUGHTERS HARNESS BROKE IN TWO ON THE SAME DAY. AFTER SEARCHING THROUGH THE BRITAX USER MANUAL THAT ACCOMPANIED THIS SEAT, I COULDN'T FIND ANY INDICATION THAT THESE PADS WHERE NEEDED FOR OR WHAT THEIR PURPOSE WAS. AFTER CALLING BRITAX, I WAS TOLD THAT THE PADS WERE ESSENTIAL TO THE OPERATION OF THE SEAT AND NOT TO USE THE SEAT WITHOUT THEM. I ASKED IF THEY WERE SO... Read more

Incident date: Jul 19, 2006

BRITAX REAR FACING LOCK OFF'S. I AM A CERTIFIED CPS INSTRUCTOR. COUNTLESS TIMES I HAVE RUN ACROSS BRITAX SEATS (SPECIFICALLY THE MARATHON AND BOULEVARD) WITH REAR FACING LOCK OFFS THAT WILL NOT STAY LOCKED DUE TO THE ANGLE THE LOCK OFFS ARE POSITIONED OR IN SOME CASES THE THICKNESS OF THE SEAT BELT WEBBING. THE ONLY SOLUTION I HAVE COME UP TO KEEP THESE SEATS LOCKED INTO THE VEHICLE AT A CORR... Read more

Incident date: Jul 15, 2006

I RECENTLY PARTICIPATED AS A TECH AT A CHECK UP EVENT. I RAN INTO A PROBLEM WHEN I WAS TRYING TO INSTALL A BRITAX MARATHON REAR FACING. THE REAR FACING LOCK OFFS WOULD NOT STAY LOCKED. TO MY KNOWLEDGE BRITAX ADVISES AGAINST THE USE OF A LOCKING CLIP WHEN THERE ARE LOCK OFFS, AND WITH THE ENCLOSED BELT PATH I WAS UNABLE TO USE THE RETRACTOR AS THE LOCKING MECHANISM. THE PARENT WAS VERY FRUSTRATED ... Read more

Incident date: Jun 23, 2006

HARNESS BUCKLE DOES NOT ALWAYS "CLICK" INTO PLACE AS IT SHOULD. *NM

Incident date: Jun 15, 2006

DT*: THE CONTACT STATED THE REPLACEMENT ADJUSTER STRAP FOR THE BOOSTER SEAT IS DEFECTIVE. THERE IS A NHTSA RECALL, #04C002000 ON THE CHILD SAFETY SEAT REGARDING THE CHILD SEAT TETHER STRAP. THE ADJUSTER STRAP MOVES AND WILL NOT LOCK INTO PLACE TO HOLD THE CHILD. THE REPLACEMENT ADJUSTER STRAP WAS REMOVED FROM THE CHILD SEAT AND THE OLD ONE WAS PUT BACK ON. THE MAKE OF THE BOOSTER SEAT IS BRIT... Read more

Incident date: Nov 13, 2005

I HAVE TWO BRITAX MARATHONS FOR MY TWIN GIRLS AND SINCE THE AGE OF 2 THEY HAVE BEEN ABLE TO REACH DOWN AND PULL THE HARNESS ADJUSTER LEVER AND LOOSEN THEIR HARNESS STRAPS AND GET THEIR ARMS OUT OF THE RESTRAINTS. I HAVE CALLED BRITAX AND THEY DO NOT HAVE A SOLUTION FOR ME- I HAVE TRIED PINING DOWN THE FLAP BUT THEY DON'T NEED TO OPEN THE FLAB TO ACCESS THE LEVER. *NM

Incident date: May 1, 2006

MY 2 YEAR OLD IS ABLE TO LOOSEN THE STRAPS ON HER BRITAX MARATHON CAR SEAT. IT IS NOT A SAFE DESIGN & NEEDS TO BE ADDRESSED. SHE KNOWS THE WORD "NO," BUT 2 YEAR OLDS ARE WILLFULLY. BRITAX SHOULD RECALL & REDESIGN. *JB

Incident date: Jun 6, 2006

I AM WRITING REGARDING THE WARNING LABEL SEWN ON THE INSIDE BACK OF THE BRITAX ROUNDABOUT CAR SEAT. I PLACED ME CHILD IN THE SEAT AFTER GETTING OUT OF A POOL THEREFORE HE WAS NOT WEARING A SHIRT. I HAD OPENED THE WINDOWS AND ALLOWED THE CAR TO COOL ENOUGH TO GET IN. HOWEVER, WHEN I PLACED MY 8 MONTH OLD CHILD IN THE SEAT HE BEGAN SCREAMING WILDLY. WHEN I TOOK HIM OUT OF THE SEAT HE HAD A VISIB... Read more

1 injured

Incident date: Jun 7, 2006

DT*: THE CONTACT STATED THE HARNESS ON THE CHILD SEAT LOOSENS FROM THE BOTTOM OF THE SEAT ALL THE WAY UP THE BACK. AS A RESULT, THE CHILD IS UNSECURED IN THE SEAT. THE CONTACT FURTHER STATED NO BROKEN PARTS WERE FOUND AND THE MANUFACTURER WOULD NOT REPLACE THE ENTIRE SEAT.

Incident date: May 21, 2006

THIS IS FOR THE BRITAX DECATHLON, BUT THERE WAS NO SECTION TO CHOOSE FOR IT. WHILE TRYING TO TIGHTEN THE STRAPS, THE ENTIRE BLACK PIECE WITH THE BUTTON CAME OFF OF THE SEAT. THIS IS THE SECOND SEAT THAT WE OWN THAT THIS HAS HAPPENED. FIRST ONE BROKE ABOUT 2 MONTHS AGO. FOR FIRST SEAT, BRITAX WAS CONTACTED AND SEAT WAS RETURNED FOR REPAIR. IT WAS SENT BACK AND PIECE IS BACK IN PLACE. SECOND SEAT IS... Read more

Incident date: Apr 7, 2006

RECEIVED BRAND NEW CAR SEAT AND THE BASE HAS A HUGE PIECE BROKEN OFF. *JB

Incident date: Mar 21, 2006

I HAVE A BRITAX MARATHON. DOM 2/7/06. THE BASE IS CRACKED AND BRITAX REFUSES TO REPLACE IT. *JB

Incident date: Mar 14, 2006

DT*: THE CONTACT STATED THE HARNESS RELEASE BUTTON IS ACCESSIBLE TO THE CHILD. WHEN THE BUTTON IS PRESSED, THE STRAPS RELEASE AND THE CHILD BECOMES UNSECURED. THE MANUFACTURER INDICATED THEY HAD RECEIVED SIMILAR COMPLAINTS, BUT THERE WAS CURRENTLY NO RECALL OR REMEDY AVAILABLE. THE CHILD SEAT IS A BRITAX MARATHON, THE MODEL NUMBER AND DATE OF MANUFACTURER WERE UNKNOWN BY THE CONTACT.*AK

Incident date: Feb 17, 2006

WE OWN A BRITAX WIZARD CAR SEAT. MY DAUGHTER IS 23 MONTHS OLD. SHE CAN EASILY REACH DOWN AND LIFT THE VELCRO COVER OFF THE STRAP RELEASE LEVER AND THEN LIFT THE RELEASE. THEN SHE MOVES HER SHOULDERS FORWARD AS IF TO SIT UP AND THE RESULT IS THAT THE STRAPS ARE VERY LOOSE! SHE HAS NOT YET LEERED TO UNDO THE CHEST CLIP OR THE ACTUAL BUCKLE, BUT SHE FREQUENTLY LOOSENS THE STRAPS. VERY DANGEROUS ... Read more

Incident date: Apr 1, 2004

BRITAX MARATHON CAR SEAT, MY SON IS ABLE TO REACH DOWN AND LIFT THE METAL BUCKLE WHICH ALLOWS THE STRAPS TO LOOSEN. WHEN REPORTED TO BRITAX THEY TOLD ME I MUST NOT BE SECURING HIM PROPERLY IN THE SEAT OR HE WOULDN'T BE ABLE TO REACH IT SO I DOUBLE CHECK THE NEXT TIME I PUT HIM IN AND MADE SURE THE CLIP WAS AT ARMPIT LEVEL AND HE WAS STILL ABLE TO LIFT THE FABRIC COVER AND THE METAL LATCH. HAS HA... Read more

Incident date: Jan 26, 2006

BRITAX DECATHLON CHILD CAR SEAT, HOUSING SURROUNDING THE SEAT BELT ADJUSTOR AND STRAP. *NM

Incident date: Aug 18, 2005

BRITAX MARATHON CHILD RESTRAINT: REAR-FACING LOCK-OFFS DAMAGE EASILY, SIMPLY FROM THE PRESSURE OF THE VEHICLE SEAT BELT ON THE PLASTIC LOCK-OFFS. (BRITAX SENT ME REPLACEMENTS SINCE MY CARSEAT WAS WITHIN THE WARRANTY PERIOD, BUT THEY ARE NO DIFFERENT THAT THE ORIGINAL PAIR.) THE POTENTIAL CONSEQUENCES ARE THAT A CAREGIVER WOULD FOLLOW MANUFACTURER'S INSTRUCTIONS TO INSTALL THE CHILD'S CARSEAT AND... Read more

Incident date: Feb 9, 2006

WE OWN 3 BRITAX MARATHON CAR SEATS. MY OLDEST WHO IS 30 MONTHS OLD HAS FIGURED OUT THAT HE CAN RELEASE HIMSELF OUT OF HIS CAR SEAT BY PULLING UP ON THE LATCH AND HENCE RELEASING THE TENSION ON HIS SHOULDERS. NO ACCIDENTS HAVE OCCURRED TO DATE BUT THE RISK OF INJURY IS APPARENT. I CALLED BRITAX BUT THEY COULD NOT OFFER ME ANY SOLUTIONS. *JB

Incident date: Jan 1, 2006

WE OWN A BRITAX ROUNDABOUT CONVERTIBLE CHILD RESTRAINT. WE HAVE NOT HAD ANY ACCIDENTS INVOLVING THIS SEAT, BUT I'M AFRAID IT MIGHT FAIL IF WE DO. WHERE THE CAR SEAT BELT PASSES THROUGH THE RESTRAINT'S FORWARD FACING RED SEAT-BELT LOCK OFF, IT DOESN'T SEEM TO STAY LOCKED. OUR OTHER SEAT IS A BRITAX MARATHON WHICH HAS A DIFFERENT TYPE OF LOCK, WHICH NEVER COMES UNLOCKED. THIS JUST SEEMS LIKE SOMETHI... Read more

Incident date: Dec 1, 2005

DT*: THE CONTACT STATED THE 19 MONTH OLD CHILD IS ABLE TO UNLATCH THE CHILD SEAT BY PUSHING ON THE RED BUTTON. THE CONVERTIBLE SEAT IS A BRITAX ROUNDABOUT BUILT ON NOVEMBER 30, 2001. *AK

Incident date: Dec 28, 2005

I HAVE A BRITAX MARATHON CAR SEAT MANUFACTURED IN JUNE, 2004. TODAY FOR THE FIRST TIME I ATTEMPTED TO LOCK IT IN THE FULL UPRIGHT POSITION, BUT WAS UNABLE TO DO SO. THE LOCKING MECHANISM HAS FAILED, DESPITE NEVER BEING USED. I CALLED THE MANUFACTURER AND WAS TOLD I NEED TO SEND IN THE SEAT FOR REPAIR, SO I WILL BE WITHOUT THE SEAT FOR ABOUT 2 WEEKS. I CALLED THE MARYLAND SAFE KIDS PROGRAM TRYI... Read more

Incident date: Dec 1, 2005

I OWN A BRITAX MARATHON CAR SEAT (MODEL #E9W0605) AND MY 20 MONTH OLD CHILD IS ABLE TO LOOSEN THE 5 POINT HARNESS BY LIFTING UP THE VELCRO COVER AND PULLING ON THE RELEASE LATCH UNDERNEATH. MY CHILD WAS ABLE TO PULL HIS ARMS OUT FROM UNDER THE HARNESS AND WAS NO LONGER SECURED. I CALLED THE MANUFACTURER AND THEY SAID THAT THIS IS A FUNCTION OF THE SEAT AND THERE IS NOTHING THEY CAN DO. THIS IS A... Read more

Incident date: Aug 31, 2004

THE CONSUMER WAS UNABLE TO GET RECLINE ADJUSTER TO LOCK IN THE UPRIGHT POSITION. *TS THE HARNESS ADJUSTER STRAP WAS FRAYED ON BOTH SIDES. (BRITAX MARATHON MODEL E9W0642) *JB (11/21/05) *SC

Incident date: Nov 17, 2005

DT: THE CONTACT STATES THERE IS A RELEASE LEVER ON THE FRONT COVERED BY A VELCRO COVER, BUT WHEN LIFTED IT WILL LOOSEN THE RESTRAINT' HARNESS AROUND THE CHILD, WHO WAS ABLE TO EASILY OPERATE THIS LEVER WHILE HE WAS RESTRAINED IN THE CAR SEAT.*AK

Incident date: Nov 11, 2005

DT: THE CONTACT STATES THE LOCK MECHANISM WOULD NOT UNLOCK. THE RIGHT LAP RESTRAINT IS JAMMED. SHE CUT HER CHILD OUT OF THE SEAT. THERE WAS NO PRIOR WARNING. *AK

Incident date: Nov 11, 2005

DT: THE CONTACT STATES THE LOCK MECHANISM WOULD NOT UNLOCK. THE RIGHT LAP RESTRAINT IS JAMMED. SHE CUT HER CHILD OUT OF THE SEAT. THERE WAS NO PRIOR WARNING. *AK

Incident date: Nov 13, 2005

BRITAX MARATHON SINCE REPLACING THE HARNESS ADJUSTER STRAP AFTER THE RECALL, THE HARNESS STRAPS DO NOT TIGHTEN ENOUGH, NO MATTER HOW HARD I PULL ON THE HARNESS ADJUSTER STRAP. I CALLED BRITAX AND THEY SENT A NEW HARNESS ASSEMBLY, BUT THAT HAS NOT CORRECTED THE PROBLEM. I WILL BE CALLING BRITAX AGAIN IN THE MORNING. I AM A CPS TECH, SO I AM CONFIDENT THAT THIS IS NOT USER ERROR. *NM

Incident date: Nov 11, 2005

BRITAX ROUNDABOUT GETS STUCK IN RECLINE POSITION. IT TAKES A RIDICULOUS AMOUNT OF FORCE TO FREE IT FROM THE RECLINE POSITION, AND EVEN THAT DOESN'T ALWAYS WORK. *NM

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What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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