Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 1,034 complaints for BRITAX

Incident date: May 5, 2007

TL*THE CONTACT STATED OWNS A BRITAX REGENT CHILD SAFETY SEAT. SHE STATED THAT THE HARNESS ON THE CHILD SEAT WOULD TWIST. SHE ALSO STATED THAT THE CLIP ACROSS THE CHEST WOULD STICK. THE MANUFACTURER'S DATE, MODEL NUMBER, AND THE DATE OF PURCHASE WAS UNAVAILABLE.

Incident date: Aug 14, 2007

TL*THE CONTACT OWNS A BRITAX BOULEVARD E9L57. THERE WAS A RECALL FOR THE TETHER STRAP. THE CONTACT WAS TOLD TO PUT A STICKER ON THE SEAT AND NO LONGER USE THE TETHER STRAP. THE CONTACT DID NOT LIKE THE REMEDY FOR THE RECALL.

Incident date: Aug 1, 2007

TL*THE CONTACT OWNS A BRITAX MARATHON E906 CHILD SEAT. WHILE THE CONTACT IS DRIVING, HER DAUGHTER IS ABLE TO RELEASE THE LATCH OF THE LOCKING MECHANISM AND LEAN FORWARD IN THE SEAT. SHE STATED THAT THE LOCKING MECHANISM IS NOT SECURE ENOUGH TO RESTRAIN THE CHILD. THE MODEL NUMBER AND MANUFACTURED DATE WERE UNKNOWN.

Incident date: Jul 13, 2007

TL*THE CONTACT OWNS A 2006 BRITAX E9L4741-DECATHLON (NA) SAFETY SEAT. WHILE TIGHTENING THE WEBBING ACROSS THE TODDLERS CHEST, THE HARNESS AND HARNESS HOUSING SEPARATED COMPLETELY FROM THE SEAT. THE CONTACT SECURED THE CHILD THE BEST THAT SHE COULD AND DROVE TO THE FIRE DEPARTMENT. THE FIRE DEPARTMENT STATED THAT THE FAILURE APPEARED TO BE A MANUFACTURING DEFECT AND ADVISED HER TO GET ANOTHER SA... Read more

Incident date: Jul 23, 2007

BRITAX MARATHON RF CONVERTIBLE SEAT. BUILT IN LOCKING CLIPS WILL NOT HOLD SEAT IN PLACE. MANUFACTURER CALLED, INSTRUCTED THAT ONE CLIP ON EITHER SIDE COULD BE USED TO HOLD IN PLACE. SAME PROBLEM ENCOUNTERED BY BOTH SIDES. PARENT INSTRUCTED TO RETURN SEATS . *TR

Incident date: Feb 1, 2007

TL*THE CONTACT OWNS A BRITAX BOULEVARD CHILD SEAT. WHILE THE CONTACT'S CHILD IS SEATED IN THE CHILD SEAT, HE IS ABLE TO UNLATCH THE SEAT AND LOOSEN THE STRAP. THE MANUFACTURER DID NOT OFFER ANY ASSISTANCE. THE CONTACT DID NOT KNOW THE CORRECT MODEL NUMBER. UPDATED 12-12-07. *KB UPDATED

Incident date: Jul 1, 2007

HI, MY NAME IS [XXX] AN AAA MEMBER, AND AM EXPERIENCING A UNIQUE PROBLEM WITH THE CAR SEAT, WELL ACTUALLY MY CHILDREN IN THE CAR SEATS. I HAVE PROPERLY INSTALLED BRITAX CAR SEATS , 2005 & 2006 MODELS)FOR BOTH MY 3 & 2 YEAR OLDS. MY PROBLEM IS THAT BOTH CHILDREN HAVE LEARNED HOW TO OPEN BOTH THE CHEST CLASP AND THE LEG HARNESS RELEASE BUTTONS. THEY THEN PROCEED TO ROAM ABOUT THE CAR WHILE I... Read more

Incident date: Jul 1, 2007

Incident date: Jun 17, 2007

I OWN TWO BRITAX MARATHON CAR SEATS. MY ALMOST THREE YEAR OLD CHILD (WHILE TIGHTLY STRAPPED INTO HIS CAR SEAT) CAN REACH FORWARD AND ACTIVATE THE SHOULDER RELEASE LEVER, LEAN FORWARD AND LOOSEN HIS CAR SEAT STRAPS ON HIS OWN. WHILE I AM DRIVING! I CALLED BRITAX AND WITH IN THE NEXT TWO WEEKS, THEY ARE SENDING ME TWO "PLASTIC TRAINERS" WHICH ACCORDING TO THEM, SHOULD MAKE THIS LEVER INACCESSIBLE... Read more

Incident date: Jul 4, 2007

MY COMPLAINT IS REGARDING THE NEW BRITAX REGENT MANUAL(DATED 06/07: HTTP://WWW.BRITAXUSA.NET/SUPPORT/REGENT_R2.PDF.PDF. IT STATES THAT THE SHORT ROUTE FOR LATCH IS REQUIRED FOR CHILDREN 40-80 POUNDS ,PAGE 12. ALSO, THERE IS A WARNING THAT LATCH SHOULD NOT BE USED FOR A CHILD ABOVE 48 POUNDS , WHICH IS CONSISTENT WITH MOST VEHICLE MANUFACTURER'S RECOMMENDATIONS. ALLOWING LATCH UP TO 80 POUNDS C... Read more

Incident date: Jun 20, 2007

MY COMPLAINT IS REGARDING THE NEW BRITAX REGENT MANUAL (DATED 06/07): HTTP://WWW.BRITAXUSA.NET/SUPPORT/REGENT_R2.PDF.PDF. ITL STATES THAT THE SHORT ROUTE FOR LATCH IS REQUIRED FOR CHILDREN 40-80 POUNDS (PAGE 12). THERE IS ALSO A WARNING THAT LATCH SHOULD NOT BE USED FOR A CHILD ABOVE 48 POUNDS (WHICH IS CONSISTENT WITH MOST VEHICLE MANUFACTURER'S RECOMMENDATIONS). ALLOWING LATCH UP TO 80 POUN... Read more

Incident date: Jul 4, 2007

BRITAX REVISED THE MANUAL TO THE REGENT EFFECTIVE THE MIDDLE OF JUNE. THIS NEW MANUAL IS EXTREMELY CONFUSING. OVER AND OVER IT CONTRADICTS ITSELF TO THE POINT WHERE I, A CERTIFIED CHILD PASSENGER SAFETY TECHNICIAN, AM NOT SURE HOW TO INSTALL THE SEAT. FOR EXAMPLE, THE SECTION ON THE SHORT BELT PATH FOR LATCH SAYS IT MUST BE USED FOR CHILDREN 40 - 80 LBS BUT THEN AT THE BOTTOM OF THE PAGE SAYS L... Read more

Incident date: Jun 22, 2007

I WAS USING THE BRITIX'S ROUNDABOUT CARS EAT FOR MY DAUGHTER SINCE SHE AS WAS BORN. SHE IS NOW 2.5 YEARS OLD. THIS SEAT HAS A WEIGHT LIMIT OF 40 LBS. MY DAUGHTER IS 30 LBS. SHE IS ABLE TO PUSH DOWN THE BREAST CLIP AND WIGGLE HER ARMS OUT OF THE CAR SEAT. WHEN SPEAKING TO BRITIX, THEY SEEMED NOT TO CARE. I AM NOT ASKING FOR ANYTHING, I JUST WANTED PARENTS TO BE INFORMED. HAD MY MOTHER NOT BE... Read more

Incident date: Sep 7, 2005

TL*THE CONTACT OWNS A BRITAX BOULEVARD CHILD RESTRAINT. THE MODEL # IS E9L57. THE CONTACT STATED THAT THE LATCH ON THE SAFETY SEAT WORKS INTERMITTENTLY. OCCASIONALLY, SHE HAS TO LATCH THE SEAT SEVERAL TIMES BEFORE IT WILL LOCK. THE PURCHASE DATE WAS UNKNOWN.

Incident date: May 31, 2007

I HAD BUCKLED MY 14 MONTH OLD INTO HER CAR SEAT AND WAS TIGHTENING THE BELT (REMOVING SLACK) WHEN THE ENTIRE HOUSING THAT ALLOWS YOU TO TIGHTEN AND RELEASE THE BELT PULLED OUT OF THE CAR SEAT. I COULD THEREFORE NOT SECURE MY DAUGHTER IN THE SEAT BECAUSE THERE WAS NO WAY TO SECURELY FASTEN HER WITH THIS HOUSING MECHANISM PULLED OUT. WE HAD TO DRIVE HOME WITH THIS DEFECTIVE CAR SEAT. WE HAVE NOW ... Read more

Incident date: Jun 1, 2007

BRITAX MARATHON E9L09DS. CONSUMER STATES THAT REAR FACING LOCK OFF CLIPS DO NOT HOLD. WHEN PRESSURE IS APPLIED THE CLIPS POP OFF WITH OR WITHOUT A SEATBELT INSIDE OF IT. *MC *JB

Incident date: Jun 7, 2007

TL*THE CONTACT OWNS A MARATHON E9L06 CHILD RESTRAINT. THE MANUFACTURED DATE WAS OCTOBER 19, 2006. AFTER THE VEHICLE HAD BEEN SERVICED FOR REPAIR, THE RELEASE BUTTON POPPED OFF WHEN THE CONTACT ATTEMPTED TO USE THE SAFETY SEAT. SHE CALLED THE DEALER WHO STATED THAT THEY HAD NOT COME IN CONTACT WITH THE SEAT, BUT WOULD BE WILLING TO HAVE IT REPLACED. THE MANUFACTURER SENT A REPLACEMENT SEAT.

Incident date: Jun 5, 2007

THE RECLINE MECHANISM ON MY TWO YEAR OLD BRITAX MARATHON IS BROKEN AND THE SEAT WILL NOT LOCK INTO THE FORWARD-FACING UPRIGHT POSITION.

Incident date: Jun 8, 2007

I HAVE A NEW BRITAX MARATHON CAR SEAT (MANUFACTURED 01/10/07) AND THE REAR-FACING LOCKOFFS DO NOT WORK. THEY POP OPEN CONSTANTLY. I WIL BE CALLING BRITAX TO REQUEST REPLACEMENTS.

Incident date: May 1, 2007

MY 2YEAR OLD SON CAN GET OUT OF HIS BRITAX MARATHON CAR SEAT. HE PULLS ON THE RELEASE STRAP FOR THE SHOULDER HARNESS WHICH LOOSENS THE STRAPS AND CLIMBS OUT. I WENT TO THE BRITAX WEBSITE, AND THEY STATE THAT THIS IS NOT A SAFETY ISSUE, BUT A DISCIPLINE PROBLEM. I'D LIKE TO SEE THIS SEAT RECALLED BEFORE SOMEONE GETS HURT OR WORSE. *TR

Incident date: May 19, 2007

I BOUGHT A BRITAX DECATHLON IN MARCH 2006 FOR MY THEN 7 MONTH OLD SON. SINCE I PURCHASED IT, THE HARNESS ADJUSTER HAS BEEN EXTREMELY DIFFICULT TO ADJUST PROPERLY (TO ADEQUATE TIGHTNESS). NOW THAT HE IS FORWARD FACING, I CANNOT TIGHTEN IT ENOUGH FOR SAFETY. BRITAX IS REPLACING THE SEAT WITH A MARATHON.

Incident date: May 22, 2007

TL*THE CONTACT OWNS A BRITAX MARATHON E9L06 CHILD RESTRAINT. THE CONTACT'S CHILD IS ABLE TO PULL THE HARNESS TIGHTENER, LOOSEN THE WEBBING, AND REMOVE HIMSELF FROM THE SEAT. THE MANUFACTURER STATED THAT THEY WILL SEND OUT A SAFETY TRAINING DEVICE. THE CONTACT IS EXPERIENCING THE SAME FAILURE AS NOTED IN RECALL # 04C002000 (CHILD SEAT:TETHER (STRAP)). THE PURCHASE DATE WAS UNKNOWN. THE MANUFAC... Read more

Incident date: May 23, 2007

TL*THE CONTACT OWNS A BRITAX REGENT CLASSIC CHILD RESTRAINT (MODEL # E9L39C5). THE CONTACT STATED THAT THE BASE OF THE SAFETY SEAT DOES NOT PROPERLY SECURE IN HIS 2007 VOLKSWAGEN PASSAT STATION WAGON OR IN HIS 2004 VOLKSWAGEN PASSAT. THE MANUFACTURER WAS CONTACTED. THE MANUFACTURED DATE WAS NOVEMBER 10, 2005.

Incident date: May 19, 2007

WHILE TRYING TO ADJUST THE HARNESS ON THE DECATHLON CAR SEAT THE ENTIRE HOUSING FOR THE STRAP BROKE AND POPPED OUT.*AK

Incident date: Dec 25, 2006

THE HARNESS TENSIONER/RELEASE MECHANISM IN THE BRITAX DECATHLON CONVERTIBLE CAR SEAT COMPLETELY SEPARATED FROM THE HARD PLASTIC SEAT SHELL. OVER THE COURSE OF 8 MONTHS OF USE THE BELTS GOT PROGRESSIVELY HARDER TO ADJUST. YOU HAD TO PULL ON THEM EXTREMELY HARD TO TIGHTEN THEM ,AND THEY WOULD NOT RELEASE EASILY WHEN THE BUTTON WAS PUSHED. I WAS NOT STRONG ENOUGH TO ADJUST THEM BY MYSELF - ONLY M... Read more

Incident date: May 12, 2007

I HAVE A BRITAX DECATHLON CAR SEAT PURCHASED IN 2006. IT HAS BEEN USED FOR ABOUT ONE MONTH, AS MY DAUGHTER IS ONLY 3 MONTHS OLD. THE HARNESS HAD BEEN DIFFICULT TO TIGHTEN, BUT NOT IMPOSSIBLE. TODAY, WHEN I PULLED ON IT TO TIGHTEN ONE OF THE SMALL PLASTIC CLIPS HOLDING THE ADJUSTMENT ASSEMBLY BROKE, WHICH MADE THE SEAT UNUSABLE. THE ENTIRE BLACK PLASTIC ADJUSTER IS NO LONGER ATTACHED TO THE SHE... Read more

Incident date: May 7, 2007

THE BRITAX PARKWAY BOOSTER SEAT HAS AN ADJUSTABLE HEAD REST WHICH NO LONGER STAYS IN A LOCKED POSITION WHEN RAISED. IT DROPPED BACK TO THE LOWEST POSITION WHEN EVEN THE SLIGHTEST AMOUNT OF PRESSURE WAS PLACED IN IT, INCLUDING WHEN MY CHILD LEANED FORWARD ,AND THERE WAS TENSION ON THE SEAT BELT. I CALLED BRITAX ABOUT THIS, AND THEY SAID IT WAS NOT SAFE, AND THEY WILL REPLACE THE SEAT FREE OF C... Read more

Incident date: Jan 10, 2007

I AM A CERTIFIED CHILD PASSENGER SAFETY TECHNICIAN #T021839. RECENTLY I WAS INSTALLING A NEW BRITAX COMPANION INFANT SEAT FOR A PREGNANT WOMAN. I NOTICED THAT THE HARNESS RETAINER CLIP WAS A PIECE OF FLIMSY PLASTIC, AND THE STRAPS KEPT COMING OUT DURING THE INSTALLATION PROCESS. I WENT TO BABIES R US IN LATHAM, NY TO CHECK ON THE COMPANION SEATS THAT WERE ON DISPLAY. THERE WAS ONLY ONE IN THE... Read more

Incident date: Feb 1, 2005

TL*THE CONTACT OWNS A BRITAX MARATHON E9L06. IN FEBRUARY 2005 THE CONTACT RECEIVED A RECALL NOTICE FOR BOTH OF THE SEATS HE OWNS. THE MANUFACTURER STATED THAT THOSE INCLUDED IN THE RECALL WOULD RECEIVE A FREE REPLACEMENT KIT TO REPAIR THE FAILURE. THE CONTACT SPOKE WITH THE MANUFACTURER TWICE, AND HAS YET TO RECEIVE THE KITS. THE CONTACT FELT THAT THE KITS WERE UNACCEPTABLE BECAUSE THE SEATS ... Read more

Incident date: Apr 17, 2007

STRAP RUBS CHILD'S NECK, THEY ARE TOO CLOSE TOGETHER. *JB

1 injured

Incident date: Mar 12, 2007

TL*THE CONTACT'S TWO YEAR OLD CHILDWAS ABLE TO GET OUT OF THE BRITAX BOULEVARD CAR SEAT BECAUSE OF THE LOCATION OF THE HARNESS ADJUSTER.*AK

Incident date: Mar 21, 2007

BRITAX SUPER ELITE, NHTSA RECALL CAMPAIGN #05C004000 BRITAX PROVIDED "FIX"--ADJUSTER STRAP GUIDE. AS A CPST AND OWNER OF THIS CR, I CANNOT GET THE REPLACEMENT PART TO WORK TO CORRECT THE PROBLEM AFTER REPEATED TRIES. OTHER CPSTS HAVE ALSO NOTED THAT THIS RECALL FIX DOES NOT INSTALL PROPERLY

Incident date: Mar 16, 2007

WE ARE HAVING PROBLEMS INSTALLING THE BRITAX MARATHON CARSEAT (MANUFACTURE DATE NOV 2006) WITH THE REAR INSTALLATION USING A LAPBELT OR SHOULDERLAP BELT (WE DON'T HAVE LATCH). OUR CAR IS A 1998 NISSAN ALTIMA. 1) WITH THE LAPBELT, WE CAN'T CLOSE THE REAR "LOCK-OFFS" UNLESS THE LAPBELT IS TOTALLY FLAT INSIDE THE LOCKOFF, BUT THEN THE BELT IS NOT TIGHT AND THE CHILD SEAT IS NOT SECURE. IF WE TRY... Read more

Incident date: Feb 28, 2007

TL* - THE CONTACT CALLED REGARDING A RECALLED CHILD SAFETY SEAT. THE CHILD SEAT IS A BRITAX BOULEVARD E9L5. THE SEAT WAS MANUFACTURED ON 01/06. THE CONTACT RECEIVED A RECALL NOTICE ,AND SHE HAS BEEN UNABLE TO REACH ANYONE AT BRITAX. THERE HAD BEEN NO FAILURE TO DATE.*AK

Incident date: Feb 20, 2007

TL* - THE CONTACT CALLED REGARDING A BRITAX MARATHON SAFETY SEAT, MODEL # P237000, MANUFACTURED IN 02/05. THE CONTACT HAD THE SEAT INSPECTED BY A SAFETY SEAT TECHNICIAN, AND THE SEAT WOULD NOT FIT PROPERLY IN THE BASE OF THE SEAT. THE TECHNICIAN DID NOT FEEL AS THOUGH THE SEAT WAS SAFE AND WOULD NOT INSTALL IT. THE TECHNICIAN GAVE THE CONTACT A SAFETY SEAT. *AK

Incident date: Feb 14, 2007

MY BRITAX MARATHON CAR SEAT DOES NOT LOCK IN THE UPRIGHT POSITION. I DISCOVERED THIS WHEN INSTALLING A FRIEND'S CAR SEAT - I WAS UNAWARE THAT THE SEAT WOULD NOT LOCK. I CONTACTED BRITAX USA WHO INFORMED ME THAT THE CAR SEAT WAS UNSAFE TO USE IF IT DID NOT LOCK, HOWEVER MY WARRANTY HAD EXPIRED AND THEY WOULD DO NOTHING. THEY WILL NOT EVEN LOOK AT MY CAR SEAT TO DETERMINE WHY IT IS DEFECTIVE. I A... Read more

Incident date: Feb 14, 2007

MY BRITAX MARATHON CAR SEAT (DOM 1-28-05) HAS A STICKER THAT STATES "THE AMERICAN ACADEMY OF PEDIATRICS RECOMMENDS FORWARD FACING UNTIL AT LEAST ONE YEAR OF AGE AND 20 POUNDS (9KG)." THIS IS INCORRECT AS IT SHOULD SAY REAR FACING INSTEAD OF FORWARD FACING. *JB

Incident date: Feb 14, 2007

Incident date: Jan 10, 2007

THE HARNESS ADJUSTER IN MY BRITAX DECATHLON WAS SO TIGHT IT WAS NEARLY IMPOSSIBLE TO LOOSEN OR TIGHTEN THE HARNESS. IN THE PROCESS OF TRYING TO TIGHTEN THE HARNESS, THE ADJUSTER BUTTON POPPED LOOSE AT LEAST TWICE ON DIFFERENT OCCASIONS. THIS MADE IT IMPOSSIBLE TO LOOSEN THE HARNESS WITHOUT TRYING TO REPLACE THE BUTTON FIRST. I CONTACTED BRITAX WHO HAD ME SEND BACK THE DECATHLON. IT WAS STILL... Read more

Incident date: Jan 1, 2007

THE TAB ON THE BOTTOM OF THE SEAT BECAME STUCK THEREFORE THE SEAT WOULD NOT SNAP SECURELY IN THE BASE. THE SEAT WAS REPLACED UNDER WARRANTY. *MC THE SEAT WAS NEW AS WAS GIVEN TO THE CONSUMER AS A GIFT. BRITAX COMPANION MODEL #E9L2063. *NM UPDATED 11/14/07 *TR

Incident date: Sep 22, 2006

BELT MECHANISM ON THE BRITAX CAR SEAT PULLED OUT OF THE LOCATION IT IS SUPPOSE TO BE AND BRITAX REFUSES TO HONOR THEIR WARRANTY SINCE THE SEAT WAS BOUGHT ON EBAY.. EVEN THOUGH IT WAS FROM A REGISTERED DEALER OF BRITAX. *NM

Incident date: Jan 29, 2007

TL* - THE CONTACT OWNS A BRITAX BOULEVARD. THE OWNERS MANUAL STATED THAT THE CHILD SEAT CAN BE USED FOR CHILDREN UP TO 65 LBS, AND NOW THE SHOULDER BELTS ARE AT THE CHILD'S SHOULDER AT THE HIGHEST POSITION. THE HARNESS IS TOO LOW TO THE CHILD'S SHOULDERS. THE CHILD SAFETY SEAT OWNERS MANUAL STATED THAT THE HARNESS SHOULD FIT THE CHILD NEAR THE SHOULD AREA. THE CONTACT NOTIFIED THE MANUFACTURE... Read more

Incident date: Jan 18, 2007

NHTSA NEEDS TO MANDATE TOUGHER SAFETY TESTS FOR OUR CHILDREN IN CARE SEAT TEST REQUIREMENTS. *NM

Incident date: Sep 1, 2006

THE SEAT DOESN'T LOCK IN THE UPRIGHT MODE WHICH IS REQUIRED FOR USE IN THE FORWARD FACING POSITION. WHEN WE FIRST BOUGHT THE SEAT 2 YEARS AGO IT DID LOCK IN THE UPRIGHT MODE BUT ITS BEEN IN THE REAR-FACING MODE UNTIL RECENTLY SO IT HAS ALWAYS BEEN IN THE RECLINE POSITION. WHEN WE MOVED IT TO FORWARD FACING, WE CANNOT GET IT TO LOCK IN UPRIGHT POSITION. I NOTICE OTHER PEOPLE HAVE FILED A SIMILAR... Read more

Incident date: Jan 10, 2007

TL* ' THE CONTACT OWNS A BRITAX BOULEVARD, MODEL NUMBER E9L57 AND READ A RECALL LETTER ON THE BRITAX WEBSITE. THE RECALL LETTER LISTED A TELEPHONE NUMBER THAT IS NO LONGER IN SERVICE. THE CONTACT HAS TRIED CALLING THE NUMBERS 1-800-683-2045, WHICH NO ONE ANSWERED AND THEN THE CALL IS DROPPED. THE OTHER # 1-888-427-4829 NO ONE ANSWERED. THE CONTACT IS CONCERNED SINCE NHTSA DOESN'T HAVE THE REC... Read more

Incident date: Jan 11, 2007

DURING A CHILD PASSENGER EVENT, IT WAS DETERMINED THAT UNDER CERTAIN CIRCUMSTANCES THE BUCKLE MECHANISM ON THIS CHILD SAFETY SEAT FAILED TO ENGAGE. *JB

Incident date: Jan 11, 2007

DURING A ROUTINE CPS CHECKUP IT WAS DETERMINED THAT THE BUCKLE MECHANISM FAILED TO ENGAGE ON THIS CSS UNDER CERTAIN CIRCUMSTANCES ON THIS SEAT. *JB

Incident date: Jan 9, 2007

NHTSA SHOULD STRENGTHEN SAFETY TESTING FOR CAR SEATS SO THAT IT IS COMPARABLE WITH THE TESTS CONDUCTED ON NEW CARS. THAT MEANS INCLUDING A SIDE-CRASH TEST. IF THE NEW CAR ASSESSMENT PROGRAM IS ANY INDICATION, CRASH PERFORMANCE IMPROVES WHEN RESULTS ARE PUBLICIZED. *NM

Incident date: Jan 1, 2007

TL* - THE CONTACT COMPLAINED OF A FAILURE WITH THE BRITAX REGENT CHILD SAFETY SEAT LATCH SYSTEM. *AK SERIAL # 3990000449, MODEL # E9L 3990. UPDATED 02/22/07. *JB

Incident date: Dec 30, 2006

TL* - THE CONTACT STATED THE CHILD SAFETY SEAT STRAP/TETHER IWAS NOT LOCKING IN PLACE. THE CONTACT RECEIVED THE REPAIR PARTS PREVIOUSLY DUE TO A RECALL BUTHE PROBLEM RECURRED. THE CONTACT HASDTO TIE A STRING OR A SCARF TO SECURE THE CHILD IN THE SAFETY SEAT. THE CONTACT ATTEMPTED TO CALL THE MANUFACTURER, AND WILL CALL AGAIN PER THE TELEPHONE# AND DETAILS ON THE NHTSA WEBSITE. THE CONTACT'... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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