Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 41,082 complaints for BMW
Incident date: Jul 17, 2024
I own a 2018 Honda CRV. As I drive highway speeds I experience a “sticky” steering wheel. I had it diagnosed and a steering gear box replacement was recommended at a price of $2979.86. The dealer said they’d call when they had the part and after a followup phone call be me they said the part still hadn’t arrived. To this date I’ve never heard back from them. Honda has recalled 1.5 milli... Read more
Incident date: Oct 25, 2024
The contact owns a 2020 Honda Passport. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and two other dealers, Buena Park Honda (6411 Beach Blvd, Buena Park, CA 90621) and Norm Re... Read more
Incident date: Oct 25, 2024
The entire dash reflects onto the windshield. Extremely difficult to see through whenever I was driving. I pulled into a grocery store to safely get a photo, which I will attached.
Incident date: Nov 6, 2024
I’ve had intermittent issues where the one pedal driving feature would disable itself. Last night I narrowly avoided a T-bone collision as the OPD deactivated and as I approached a junction it took me a second to realize the car was not stopping and it was only by sheer luck that the other vehicle stopped abruptly so we didn’t collide.
Incident date: Nov 6, 2024
I’ve had intermittent issues where the one pedal driving feature would disable itself. Last night I narrowly avoided a T-bone collision as the OPD deactivated and as I approached a junction it took me a second to realize the car was not stopping and it was only by sheer luck that the other vehicle stopped abruptly so we didn’t collide.
Incident date: Nov 6, 2024
I’ve had intermittent issues where the one pedal driving feature would disable itself. Last night I narrowly avoided a T-bone collision as the OPD deactivated and as I approached a junction it took me a second to realize the car was not stopping and it was only by sheer luck that the other vehicle stopped abruptly so we didn’t collide.
Incident date: Nov 4, 2024
Failure of abs / hec control module of abs /traction control system ...part has been on order for over 2 plus years only 15 k miles and failed .This would result in accident of abs not working properly .
Incident date: Nov 2, 2024
my gear shifter in my 2021 Rogue was stuck in park. I was stuck in the middle of a 6 lane road. Car would not go into drive or reverse in heavy traffic or neutral. Had waited for police they arrived 15 minutes later car was able to engage drive . Then towed to Nissan of Rockville Center NY. I was informed that liquid was under gear shifer and the electronics were faulty. I had the same issue in 20... Read more
Incident date: Nov 2, 2024
Started experiencing engine hesitation while driving during May, 2024. Dealer refused to accept that it is not related to the Recall (2016-21 Pilot Fuel Pump Mtr Saf Recall Exp2 NHTSA Recall Number23V-858), instead suggested for a fuel injector cleanup. I ended up spending $500 because my wife and kids drive this vehicle, I want them to be safe. Now, the problem is occurring again after a 3 months... Read more
Incident date: Feb 8, 2023
When I shift into park and turn the engine off a warning signal and bell goes off, telling me to put the car into park, when I have already done so. This has happened three times. 09/30/24 10/14/24 10/2824
Incident date: Aug 5, 2024
The contact owns a 2015 BMW 325I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall re... Read more
Incident date: Aug 5, 2024
The contact owns a 2015 BMW 325I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall re... Read more
Incident date: Sep 16, 2024
See attached document for complaint.
Incident date: Aug 1, 2024
While driving, vehicle will display "stop safely vehicle will stop soon" and illuminate the battery and auto stop/start icons. This had happened previously and I was advised to have the auxillary battery replaced. After, the issue did not occur for a month or so but happened again. Had been intermittent but the car never shut off as I have read has happened to others. The additional issue I have i... Read more
Incident date: Aug 1, 2024
Fuel injection systems failed At 5000 miles cell 2 At 15000 miles cell 3 Under warranty but although tech said other two would fail prematurely Hyundai would not replace cell one and 4 As these failures happen suddenly without warning while driving I feel this is a serious safety hazard
Incident date: Oct 24, 2024
There is an airbag warning for the front passenger seat occupancy sensor.
Incident date: Oct 24, 2024
See attached document for complaint.
Incident date: Feb 23, 2024
The contact owns a 2024 BMW X1. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware... Read more
Incident date: Feb 12, 2024
in 2022 the abs and traction control lights began to come on together, leading to loss of ABS and traction control in addition to not being able to use the cruise control. Vehicle was taken to the dealer to be serviced and they stated they would replace the HCU but would not replace the ABS module as they would only address one thing at a time. The problem continues to persist with the constant a... Read more
Incident date: Feb 12, 2024
in 2022 the abs and traction control lights began to come on together, leading to loss of ABS and traction control in addition to not being able to use the cruise control. Vehicle was taken to the dealer to be serviced and they stated they would replace the HCU but would not replace the ABS module as they would only address one thing at a time. The problem continues to persist with the constant a... Read more
Incident date: Nov 4, 2024
The straps for the car seat do not secure and are easily untightened. The issue is solely with the Nuna Rava car seat and not the vehicle. My 1 year old was completely unstrapped after driving because he was playing with the straps. After investigating I found I could easily untighten the straps with one hand without pushing the button to release the tension on the straps. Food debris got unde... Read more
Incident date: Nov 4, 2024
On two separate incidents my 2024 RAM [XXX] with ESC displayed multiple dashboard alerts while turning at low speed with an driver alert instruction to shift the knob to park with truck still rolling. On both incidents the engine was shut-off while the vehicle was still rolling. Very dangerous but I had to stop the vehicle completely and shift to park then restart the truck. I will attempt to g... Read more
Incident date: Oct 8, 2024
Issue a recall here! Many others are reporting this identical issue and a class action suit has been filed! ABS sensor light and chime comes on at random times. My truck just reached 100,000 miles. I've performed no troubleshooting but it is extremely intermittent, either the Service the Automatic or Service the Electronic Braking System(s). Usually, a bump in the road makes it come and another tu... Read more
Incident date: Nov 4, 2024
The contact owns a 2019 Honda Passport equipped with Continental Tires, Tire Line: Cross Contact LX, Tire Size: 245/50/R20, DOT Number: (N/A). The contact stated that while driving at various speeds, the front passenger’s side tire was vibrating and deflating. The vehicle was taken to an independent mechanic and the tires were balanced and an alignment was performed, and the tires were rotated; ... Read more
Incident date: Feb 5, 2024
The engine on my GR86 failed when I was accelerating onto a freeway. This has been confirmed by the dealership and the car is in need of a short or long block repair. The vehicle has just over 9000 miles on it and the manufacturer and the dealership are refusing to cover this under warranty. Gasket material was found in the oil intake tube and this has been a documented problem on the Internet whi... Read more
Incident date: Nov 4, 2024
The contact owns a 2017 Ford Focus. The contact stated that while at a complete stop, the vehicle shut off without warning. The contact replaced the canister purge valve; however, the failure persisted. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 18V735000 (Fuel System. Gasoline). The vehicle was then taken to an independent mechanic and the failure was linked to t... Read more
Incident date: Nov 4, 2024
The contact owns a 2014 Ford Edge. The contact stated that while her husband was starting the vehicle, there was an abnormal clanking sound coming from the vehicle. The contact turned off the vehicle. There were no warning lights illuminated. The vehicle had been driven the day prior without any issues. The vehicle was towed to an independent mechanic, where it was determined that the engine was b... Read more
Incident date: Oct 27, 2024
I had my car towed to BMW Northwest in fife on October 8th to have my recalled fixed for the vanos bolts that can cause engine problems. My car had shut down the day prior I couldn’t drive it. Through October 8 all the way till the 31st I had been in contact with BMW checking on the status of my car .. I have text messages between me and BMW about my car . I was told that 4 vanos bolts broke off... Read more
Incident date: Nov 2, 2024
1)Both rear TOW LINKS were found to fail state inspection and were replaced. The vehicle only has 22,000 miles on it Dealer said this a common issue with this model vehicle (2019 Chevy Traverse). 2) Shift to Park. Vehicle displays this error message and does not allow the vehicle to completely shut down, aux mode, which the radio stays on and doors will not lock. Have to start and shut off vehi... Read more
Incident date: Oct 23, 2024
The software for the car was showing multiple errors in the service page saying the disk space for the car was full. As a result, the car had severe lag issues and the screen completely shut down multiple times while driving on the highway. There were no user warnings and I only knew about the service warnings after speaking with Tesla support. They said it was definitely not user created and that... Read more
Incident date: Oct 12, 2024
My kia Sorento is involved in an engine recall. When driving on the highway three times now my engine has stalled and car has gone from 65 to 30 mph, almost causing multiple accidents while driving with my [XXX] and [XXX] . The Kia customer service agency said this must occur three times before they will replace my engine. They are not replacing the engine. I fear for my life, my husband life an... Read more
Incident date: Oct 12, 2024
My kia Sorento is involved in an engine recall. When driving on the highway three times now my engine has stalled and car has gone from 65 to 30 mph, almost causing multiple accidents while driving with my [XXX] and [XXX] . The Kia customer service agency said this must occur three times before they will replace my engine. They are not replacing the engine. I fear for my life, my husband life an... Read more
Incident date: Oct 1, 2024
While on a vacation across the nation out Torque converter went out around 100k miles. Hard shifting allowed speeds or accelerating and changing gears 1-3. When serviced terrible experience 3 weeks, and it had 102k and warranty ended.
Incident date: Jul 15, 2024
In June 2023, I purchased a vehicle from Enterprise Car Sales. Around June 2024, I reached out to them with concerns about the vehicle. They recommended I contact either the insurance or warranty company, but neither could address my issue. I then took the vehicle to the dealership, and they agreed to inspect it. They confirmed that the windshield and rear window molding trim were aftermarket part... Read more
Incident date: Jul 15, 2024
In June 2023, I purchased a vehicle from Enterprise Car Sales. Around June 2024, I reached out to them with concerns about the vehicle. They recommended I contact either the insurance or warranty company, but neither could address my issue. I then took the vehicle to the dealership, and they agreed to inspect it. They confirmed that the windshield and rear window molding trim were aftermarket part... Read more
Incident date: Mar 1, 2024
The contact's fiancé owns a 2017 Ford Escape. The contact stated that the vehicle was taken to the dealer for sale. The contact stated that while the dealer was test-driving the vehicle at an undisclosed speed, the check engine warning light illuminated. The dealer determined that the head gasket and engine block had failed, resulting in coolant intrusion into cylinders #1 and #3. The dealer also... Read more
Incident date: Mar 1, 2024
The contact's fiancé owns a 2017 Ford Escape. The contact stated that the vehicle was taken to the dealer for sale. The contact stated that while the dealer was test-driving the vehicle at an undisclosed speed, the check engine warning light illuminated. The dealer determined that the head gasket and engine block had failed, resulting in coolant intrusion into cylinders #1 and #3. The dealer also... Read more
Incident date: Aug 13, 2024
In March of 2008, I purchased a new 2008 Toyota Tacoma (VIN: [XXX] ) from Orleans Toyota in Massachusetts. In July 2010 I re-located to New Hampshire and registered the vehicle in that state in July 2010 where I have resided since. The odometer reading at that time was 21,220 Miles. In September of 2014, I received a safety recall notice from Toyota regarding a potential frame corrosion problem.... Read more
Incident date: Aug 13, 2024
In May 2023, I paid an independent service center to repair and replace the transmission flex plate. In December 2023, I paid the same service center to repair and replace the transmission flex plate a second time. The repairs exceeded $5000. In November 2024, I paid Morries Minnetonka Ford to diagnose transmission vibration. It determined that the torque converter was failing and that I nee... Read more
Incident date: Aug 30, 2024
On the highway and interstate highway, during stop in stop-and-go traffic, the vehicle randomly automatically shifts into park and apply the parking brakes when attempting to accelerate from standstill. This only happens when you try to move again after stopping, and the vehicle is shifted into park in the most inopportune times. It requires you not only to shift it back to drive with your r... Read more
Incident date: Aug 30, 2024
On the highway and interstate highway, during stop in stop-and-go traffic, the vehicle randomly automatically shifts into park and apply the parking brakes when attempting to accelerate from standstill. This only happens when you try to move again after stopping, and the vehicle is shifted into park in the most inopportune times. It requires you not only to shift it back to drive with your r... Read more
Incident date: Oct 31, 2024
I just bought a Used 2006 Suzuki Reno from a private seller 3 months ago. It has less then 53,000 miles on it so I thought I was getting a great deal. While driving it at night 3 weeks ago, I had my lights on high beam. A car was coming towards me so I flipped the light switch on my steering column. Which is also the blinker switch. And we almost wrecked head on with each other because when I fli... Read more
Incident date: Oct 31, 2024
I just bought a Used 2006 Suzuki Reno from a private seller 3 months ago. It has less then 53,000 miles on it so I thought I was getting a great deal. While driving it at night 3 weeks ago, I had my lights on high beam. A car was coming towards me so I flipped the light switch on my steering column. Which is also the blinker switch. And we almost wrecked head on with each other because when I fli... Read more
Incident date: Oct 31, 2024
At 110K miles my Sante Fe Sport began burning increasing amounts of oil. My mechanic says he does not know why it is burning oil. Today it has 134171K miles on it. It has been burning a quart or more of oil weekly. I drive about 200 miles per week.
Incident date: Oct 31, 2024
On 10/21 the vehicle accelerated on its own. At a stoplight behind another automobile, when I only slightly lifted my foot from the brake, the car lurched forward and the auto safety stop system lit up. I never touched the accelerator pedal. I pushed back down on the brake. This was not the first time this happened.
Incident date: Feb 15, 2024
The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also stated that the OCS sensor warning light was illuminated. The dealer was made aware of the iss... Read more
Incident date: Feb 15, 2024
My car is chewing through oil, about 1 quart every 500 miles. There are no leaks, I change oil regularly. It went into limp mode, to then discover the 2.4 4 cylinder Chevys and GMCs are having massive issues. It almost stranded me on the side of the road coming home from work.
Incident date: Oct 29, 2024
PTU failed causing 4WD to be disabled.
Incident date: Feb 12, 2024
The back up camera has failed to display on the radio screen when the vehicle is placed in reverse on multiple occasions. The Alfa Romeo Stelvio has poor rear visibility due to a small rear window placed at a relatively shallow angle making the backup camera a necessary safety feature to safely operate the vehicle. The problem was reported to the dealer as part of another issue related to the radi... Read more
Incident date: Feb 12, 2024
The back up camera has failed to display on the radio screen when the vehicle is placed in reverse on multiple occasions. The Alfa Romeo Stelvio has poor rear visibility due to a small rear window placed at a relatively shallow angle making the backup camera a necessary safety feature to safely operate the vehicle. The problem was reported to the dealer as part of another issue related to the radi... Read more