Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 41,082 complaints for BMW
Incident date: Nov 14, 2024
The contact owns a 2017 Maserati Ghibli. The contact stated that while driving at various speeds, the rear end of the vehicle made an abnormal tinging sound. The contact related the failure to NHTSA Campaign Number: 16V856000(Power Train). The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not diagnosed or repaired. The manu... Read more
Incident date: Nov 14, 2024
Front ball joints went bad. Had to replace control arms and ball joints at 60,000 miles
Incident date: Nov 14, 2024
Around 29,000 miles, I noticed a severe brake vibration while slowing down or stopping from speeds above 55 mph. The vehicle is driven very carefully and not harshly. As of today (11/14/2024), the vehicle is 77 months old and only has 49,000 miles on it. I had been told by Toyota that the rotors are not warped, so it must be a defective part in the braking system.
Incident date: Nov 14, 2024
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximat... Read more
Incident date: May 9, 2024
The contact owns a 2017 Ford Transit Connect. The contact stated that while reversing with the rearview camera engaged, the screen became blurry or blank. There were no warning lights illuminated. The contact stated that the failure was due to NHTSA Campaign Number: 20V575000 (Visibility, Back Over Prevention). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The ma... Read more
Incident date: May 9, 2024
My back up camera has stopped working for months. There is open recalls for the same exact vehicles but not for my specific VIN. I am trying to get this fixed as soon as possible.
Incident date: Nov 6, 2024
I received a recall notice about the fuel pump in February 2024. I have been calling Ed Morse Honda to schedule the replacement and they haven't had the parts. I just received a notice from Honda that states the following: "This notice is being sent to inform you that these parts are now available and you can bring your vehicle in for a free repair." I called Ed Morse Honda again today, Nov. 14... Read more
Incident date: Nov 6, 2024
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the power steering failure warning light had illuminated. While attempting to steer the vehicle, the steering wheel felt loose while driving at various speeds and the vehicle was difficult to steer. The failure had become more persistent over time. The vehicle was taken to the dealer who diagnosed that the steering gear had faile... Read more
Incident date: Nov 6, 2024
The contact owns a 2015 Honda CR-V. The contact stated while driving approximately 35 MPH, the "Steering Assist Fault" warning light illuminated. The contact was able to pull over. The contact turned off and restarted the vehicle several times and was able to reset the power steering assist. The contact stated that the power steering failure had reoccurred. The contact had not taken the vehicle to... Read more
Incident date: Nov 3, 2024
The contact owns a 2018 Honda Accord. The contact stated that when the vehicle was started in the morning, there were several unknown warning lights illuminated. The contact stated that the vehicle was running and idling roughly and was vibrating abnormally. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the fuel pump and the fuel injectors needed t... Read more
Incident date: Aug 14, 2024
I am writing to report a serious safety issue with my vehicle, which resulted in a crash. While driving, I suddenly heard a loud sound, followed by an unexpected and uncontrollable shift of the steering wheel to the right. At the same time, the car unexpectedly accelerated, causing me to lose control and crash into a parked vehicle. The airbags deployed, and my car was totaled as a result of the c... Read more
Crash
1 injured
Incident date: Aug 14, 2024
The frame/chassis of my truck has sections that are completely rusted out. For instance, the part of the chassis that is responsible for holding the fuel tank in place is rotting away. I know there was a service campaign to have these trucks coated with some preventive coating but that is as effective as the original coating. The truck needs a new frame due to rust.
Incident date: Aug 14, 2024
I called Porsche USA and they are refusing to help to fix the recall. I got a brand new Porsche Taycan never got the charging cable from the dealership. Recall can not be fixed w out the charging cable. Manufacturer Voluntary Service Action issued Program #WPU1 SUBMIT CHARGING CABLE WITH NEMA POWER PLUG AND UPDATE THE PORSCHE MOBILE CHARGER SOFTWARE
Incident date: Nov 13, 2024
I started to break saw a major traffic jam . And my steering started shaking and my breaks did not Stop like they're supposed to.almost was i huge crash w I th my [XXX] and [XXX] old INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Sep 14, 2024
See attached document for complaint.
Incident date: Nov 6, 2024
Several times now while driving on the interstate at the average speed of 70 to 75 which is the speed limit in my Area the battery level while fully charged it's supposed to only drop down to 20% I have noticed several times now while on the interstate I've been barely able to drive 40 mph as it is dropping the power level down to almost zero there is no bars being illuminated they're supposed to ... Read more
Incident date: Nov 6, 2024
Several times now while driving on the interstate at the average speed of 70 to 75 which is the speed limit in my Area the battery level while fully charged it's supposed to only drop down to 20% I have noticed several times now while on the interstate I've been barely able to drive 40 mph as it is dropping the power level down to almost zero there is no bars being illuminated they're supposed to ... Read more
Incident date: Nov 6, 2024
Several times now while driving on the interstate at the average speed of 70 to 75 which is the speed limit in my Area the battery level while fully charged it's supposed to only drop down to 20% I have noticed several times now while on the interstate I've been barely able to drive 40 mph as it is dropping the power level down to almost zero there is no bars being illuminated they're supposed to ... Read more
Incident date: Nov 14, 2024
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experience... Read more
Incident date: Nov 14, 2024
I am the owner of a 2014 Ford Focus VIN [XXX] . I have had the car into an Authorized Ford Dealership numerous times. On the 2nd to last visit the Transmission Control Module was replaced at no cost to me. However, since then the transmission has malfunctioned again. It lurches, loses power and stalls. I took it back to the Ford Dealer and was told I needed a new transmission. I blame this on the ... Read more
Incident date: Oct 1, 2024
The contact owns a 2019 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacture... Read more
Incident date: Oct 1, 2024
Vehicle has pearl White paint that is peeling off the entire hood where the letters "Telluride" are. Concern is future rust and issues. IF vehicle rusts it can cause other issues and further rust throughout the vehicle. Appeared 11/10/2024
Incident date: Oct 15, 2024
The high voltage battery is easily accessible to the consumer with NO protection around it….as it sits slightly elevated in the cavity where the spare wheel/tire are supposed to be….(which have been eliminated). This cavity could easily by accident or intention be filled with liquid thereby setting up a potential situation for severe Injury or Death.
Incident date: Oct 15, 2024
I am the owner of a 2016 Acura MDX Advance. While driving, I noticed an unusual knocking sound coming from the engine, despite no warning lights or error messages prior to this incident. Concerned about the noise, I promptly brought the vehicle to an Acura dealership for inspection. The initial diagnosis revealed a camshaft issue, which was replaced. However, upon reassembly, the technician detect... Read more
Incident date: Nov 7, 2024
The contact owns a 2020 Ford Explorer. The contact stated that upon coming to a complete stop, the vehicle inadvertently lost motive power. The service engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V069000 (Power Trai... Read more
Incident date: Nov 12, 2024
I have had to replace the windshield three times in this vehicle since purchasing it. I've had it repaired one other time. The most recent incident was this past week when I came out of work and found a large crack near the Eyesight/rear view mirror area for no apparent reason
Incident date: Oct 5, 2022
The contact owns a 2022 Nissan Rogue. The contact stated that while driving at 65 MPH with the A/C unit set to 70 degrees, she observed a loud bang emanating from the roof of the vehicle. The contact opened the sunroof visor and noticed the glass sunroof was missing. Simultaneously that contact glanced in her rearview mirror and observed glass shards falling from the roof of the vehicle on incomin... Read more
Incident date: Nov 13, 2024
Issue-1 High pressure fuel pump in the engine bay (no the fuel pump that was recalled for some VINs) failed at 88000 miles. There was a loud motorcycle exhaust kind of sound coming from the engine bay , which is more audible from inside the cabin than from the engine bay itself. Took it to service center for a 1500$ replacement. Wrote to Honda customer care , but they rejected by claim and good... Read more
Incident date: Nov 13, 2024
Dodge Ram 2002 ABS brake module failure. No recourse for repairs. Dodge has rendered this part obsolete and although they have the technology to repair or replace it they neglect to help thousands of vehicle owners.
Incident date: Oct 15, 2024
October 21st 2024 how was driving on freeway going 6 miles an hour and my check engine light was flashing. Pulled over and got towed to a Pep Boys where they replace catalytic converter and knock sensor. I was informed by their service Personnel to check engine light was sending a code p1326 which is a knock sensor range /performance issue. I made appointment to Kia dealership to have knock sensor... Read more
Incident date: Oct 15, 2024
ABS,Traction Control, Brake Light steady stay on. Have taken vehicle to numerous mechanics. ISSUES can NEVER BE RESOLVED. Lights will stay on no matter what. I HAVE TO CHANGE THE BRAKES LIKE EVERY 4-6 months. Alignment also has to keep getting done. I don't know if that's because the issue with whatever is causing the braking issues haven't been resolved. Also the oil has to be changed like every... Read more
Incident date: Nov 4, 2024
I was stopped at a stoplight and the car ahead of me moved up slightly so I took my foot off the brake. I did not accelerate by pressing the gas pedal and I was going approximately 1-2 MPH. Car in front of me slammed on their brakes and I tried to depress my brake and the brake alert signal inside the car started flashing, but it was a delayed reaction and the air bags in the steering wheel and be... Read more
Crash
Incident date: Sep 9, 2018
My vehicle has been recalled due to a problem with the door handles. The dealership has been notified per the recall instructions, and they have told me the car is safe to drive and to wait for more information about the repair process.
Incident date: Sep 13, 2024
The contact owns a 2019 Ford Edge. The contact stated while driving 30-40 MPH and depressing the accelerator pedal, the vehicle jerked and lurched forward. There was no warning light illuminated. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle wa... Read more
Incident date: Nov 12, 2024
This is the second recall for this HRV Sport. First was a seatbelt issue which was fixed then, now the gearbox issue has a recall and no fix. There is also an issue with my brake pedal which Honda checked and said "there is nothing to do". Also, my window keeps going up and down its sensor issue only to hear "We looked at it". I have a $550 monthly payment for a car that is dangerous for me and e... Read more
Incident date: Nov 12, 2024
Thermostat keeps going to hot or stops working and drops to cold. Replaced thermostat coolant sensor since that’s what the code popped up. Didn’t work it continues to out. Radiator cap is collecting engine oil and not coolant. Engine oil is getting into my radiator hose. I had just got my radiator and stuff replaced by the dealership. I only had it for 6 months and been putting a lot of money ... Read more
Incident date: Nov 7, 2024
We were driving on Rt. 32 north of Canaan Valley State Park in West Virginia. Suddenly the dashboard display began flickering on and off, displaying numerous multiple warning errors and alarms, and the windshield wipers began working and would not shut off. Turn signals would not function. Warning messages included instructions not to shift gears, lane keeping assist and automatic braking disab... Read more
Incident date: Nov 7, 2024
We were driving on Rt. 32 north of Canaan Valley State Park in West Virginia. Suddenly the dashboard display began flickering on and off, displaying numerous multiple warning errors and alarms, and the windshield wipers began working and would not shut off. Turn signals would not function. Warning messages included instructions not to shift gears, lane keeping assist and automatic braking disab... Read more
Incident date: Oct 1, 2024
The contact owns a 2020 Dodge Charger. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts no... Read more
Incident date: Nov 12, 2024
The contact owns a 2014 Hyundai Elantra. The contact received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light had been illuminated momentarily. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact stated that the manufac... Read more
Incident date: Nov 12, 2024
A sudden acceleration occurred while pulling into a diagonal parking spot causing the car to hit the vehicle parked in front.
Crash
Incident date: Nov 12, 2024
A sudden acceleration occurred while pulling into a diagonal parking spot causing the car to hit the vehicle parked in front.
Crash
Incident date: Aug 12, 2024
I need my car information pdf
Incident date: Aug 12, 2024
I need my car information pdf
Incident date: Oct 10, 2024
Gas tank began leaking from top of blind flange, similar to other extended warranties (SIB 01 03 22 and SIB 01 07 22). BMW is refusing to cover my specific model year (I have sent letters requesting reimbursement and called multiple times). It created an explosion hazard in my garage. Had mechanic repair, I do not have part. Cost $2,000 for new tank that will probably develop same issue. Ther... Read more
Incident date: Nov 8, 2024
The contact owns a 2015 Ford Fusion. While the contact's brother-in-law was parking the vehicle, the gear shifter was shifted into park(P); however, after exiting the vehicle, the vehicle rolled backward. The contact's brother-in-law enabled the parking brake to stop the vehicle. The contact's brother-in-law noticed that the gear shifter had independently shifted into neutral(N). The dealer was ma... Read more
Incident date: Nov 1, 2024
The contact owns a 2018 Jeep Compass. The contact stated while driving at various speeds over a bumpy road surface and over a pothole, the vehicle shuddered and made an abnormal clunking and rattling sound. The contact stated that the failure progressively worsened while driving. The vehicle was taken to the dealer, where it was diagnosed and determined that unknown bushings and the lower front co... Read more
Incident date: Nov 11, 2024
I have been advised by Tesla my tires on the Tesla Model Y Performance 2023 vehicle with 23,506 miles are wearing out on the inner half of the tire due to a camber issue. They acknowledge the car’s weight causes the issue which can only be rectified with an adjustable camber. The camber installed on the 2023 Tesla Model Y Performance is not adjustable. They recommended I go to a third party to g... Read more
Incident date: Nov 10, 2024
I was driving with food donations from my local shop to deliver them. I was about to turn left to go onto a different street when the car showed a notification that read "Steering Assist Reduced. Steering may require increased effort". It was incredibly hard to turn the steering wheel, left of right. If the car is moving very slowly is becomes increasingly harder to turn it, making it almost impos... Read more
Incident date: Sep 21, 2024
Rear subframe , so I went in for an alignment and was quickly notified and denied service due to my rear sub frame being broken. Car is reported to be unsafe by the tire company.no lights etc. My family and I could of seriously been hurt. I can retrieve a statement from dun tire in auburn and from mercedes. They are charging me 641.00 and I'm without a vehicle for 2wks