Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 41,082 complaints for BMW
Incident date: Jul 17, 2026
2 RECALLS ISSUES: Since I bought that Toyota Tundra from 2023 to now, I was reporting several times issues with knocking engine and losing of engine power (rough running), but service department said nothing happens with. Then, now I have a recall, waiting to get a new engine, that I saw it over the dealer Toyota computer, as the adviser told me "I am in waiting line", but time is running, and no ... Read more
Incident date: Apr 8, 2026
The current recall shows no remedy and life threatening problem can occur. Since no remedy available, driving this car poses risk to driver or other vehicles on the road.
Incident date: Apr 8, 2026
The car randomly has inoperable wipers. Both in auto and non auto mode. Doesn’t happen every time but it has happened to my family on rainy days. The back wipers work fine. We took the car to the dealer and they said nothing was wrong, they blamed it on my cars window tint. Which makes no sense considering it’s not functioning in the non-auto position. After doing my own research it seems to... Read more
Incident date: Mar 19, 2025
I have been having problems with my 2025 Subaru Forester since I purchased it. It has failed multiple times to alert me of people and cars when I am backing up. I have RCTW on my vehicle .Sometimes it alerts me when there is a car or person is coming behind me ,sometimes it doesn't. I have a video dated June 4th 2026. Three times people walked right behind my car when I was backing up. I almost h... Read more
Incident date: Mar 19, 2025
*brake mitigation system , an yes it is available for inspection. *Car suddenly braked hard on a clear smooth road. Going 45 MPH *No it has not. *No it hasn't. No warning until a big BRAKE lit up on my speedometer
Incident date: Mar 19, 2025
*brake mitigation system , an yes it is available for inspection. *Car suddenly braked hard on a clear smooth road. Going 45 MPH *No it has not. *No it hasn't. No warning until a big BRAKE lit up on my speedometer
Incident date: Jun 29, 2026
The instrument cluster continues to fail after repair to Hyundai recall #304 was done. Heads-up display failed, flickered, restarted. Instrument cluster turned off and flashed “signal not found” for approximately 45 minutes before returning. Necessary information to legally and safely drive was inaccessible including speed, fuel readings, status of regenerative breaking, error lights, and crui... Read more
Incident date: Jul 12, 2026
"I am filing a formal safety complaint regarding a recurring, dangerous safety violation in my 2022 Ram truck. The entire Uconnect infotainment screen completely blacks out, freezes, and enters an unexpected reboot cycle while the vehicle is in operation. This total system failure causes an intermittent, complete loss of the rearview backup camera, creating an immediate crash hazard and placing th... Read more
Incident date: Jul 12, 2026
"I am filing a formal safety complaint regarding a recurring, dangerous safety violation in my 2022 Ram truck. The entire Uconnect infotainment screen completely blacks out, freezes, and enters an unexpected reboot cycle while the vehicle is in operation. This total system failure causes an intermittent, complete loss of the rearview backup camera, creating an immediate crash hazard and placing th... Read more
Incident date: Jul 12, 2026
The contact owns a 2020 Ford Explorer. The contact stated that while driving 70 MPH, the transmission unexpectedly shifted to park(P). The transmission was inoperable after the failure. The vehicle was towed to the dealer and was diagnosed with transmission failure. The vehicle was not yet repaired. The contact associated the failure with NHTSA Campaign number: 26V402000 (Power Train). The dealer ... Read more
Incident date: Jul 16, 2026
The contact's father owns a 2024 Jeep Wrangler. The owner received notification of NHTSA Campaign Number: 26V363000 (Steering); however, the part to do the recall repair was not yet available. The dealer was contacted and informed that the earliest availability to inspect the vehicle was July 24, 2026, and the vehicle would be repaired later if necessary. The contact stated that the vehicle served... Read more
Incident date: Jul 13, 2026
Following a period of heavy rainfall, I entered my vehicle and began to drive off when an excessive amount of water suddenly poured into the cabin from the overhead console (where the light and sunroof switches are located). To investigate the source of the leak, I opened the sunshade but found no residual water or permanent staining inside. Moving to the exterior, I verified that the sunroof ... Read more
Incident date: Jul 13, 2026
On June 27th 2026 at approximately 3am, I was driving my Chevy Silverado Trail Boss with 6.2 engine, it suffered a sudden catastrophic failure and it completely seized while in motion. There were no warning or signs given while vehicle was in motion. This resulted in an immediate highly dangerous loss of propulsion on a dark 2 lane road. The vehicle would not crank and had to be towed to Estero Ba... Read more
Incident date: Jul 13, 2026
Odometer Fraud. The contact purchased a 2016 Toyota Camry. The vehicle was a private sale from Facebook Marketplace. The contact stated that after purchasing the vehicle, the vehicle experienced various mechanic failure. The vehicle was taken to an independent mechanic where it was discovered that there was a mileage discrepancy. At the time of the purchase, the mileage was approximately 117,000; ... Read more
Incident date: Jul 16, 2026
Front Passenger Seat Belt Buckle We have concerns regarding the front passenger seat belt buckle. My wife and another family member have both experienced issues where the buckle will sometimes not latch securely, and at other times it is difficult to release. On one occasion, the buckle would not release until I repeatedly pressed the release button so my wife could exit the vehicle. This most rec... Read more
Incident date: Jul 16, 2026
I wrote Audi to request escalation of an unresolved issue involving my 2018 Audi Q5, related to Safety Recall 90S9 (NHTSA Campaign 21V947000) for the gateway control module. Summary of the issue: My vehicle recently experienced a complete gateway control module failure due to water intrusion. I lost steering and brake assist warnings while driving, and the vehicle would not restart after being pu... Read more
Incident date: Jul 4, 2026
I believe the forward facing camera is having electrical issues which is causing the vehicle not to engage lane departure, traction control, Lane keeping assistance, emergency braking, adaptive cruise control, AC intermittently blowing warm and cold. There are four or five lights on the dash about this.
Incident date: Jul 4, 2026
I believe the forward facing camera is having electrical issues which is causing the vehicle not to engage lane departure, traction control, Lane keeping assistance, emergency braking, adaptive cruise control, AC intermittently blowing warm and cold. There are four or five lights on the dash about this.
Incident date: Jun 26, 2026
Cvt transmission failing, started @ 113000 miles, trying to work with Infiniti consumer affairs, they have required me to bring the car into their shop for diag. When i purchased the vehicle 2/26/2022, include with the car was an extended warranty for 6 years unlimited miles. They dated the contract back to the manufacturer date in 1/31/2019 and expired on 1/31/2025. I’ve opened a case with Inf... Read more
Incident date: Jun 26, 2026
Subject: Formal Safety Complaint Regarding Steering Failure – 2017 Hyundai Tucson To Whom It May Concern, I am submitting this complaint to request that the National Highway Traffic Safety Administration (NHTSA) investigate a potentially serious safety defect involving the Motor-Driven Power Steering (MDPS) system in my 2017 Hyundai Tucson. I am the second owner of this vehicle. The vehicle curr... Read more
Incident date: Nov 12, 2025
The warming lights for different items come on at random. Examples :Low washer fluid, gas cap open, speedometer digital speed not showing.
Incident date: Nov 12, 2025
Following a software update by Ford in the past 6-8 months, upon start-up my vehicle asks me which drive mode I wish to be in but then after 15-45 seconds "forgets" my answer and changes drive modes. This results in regenerative braking being disabled, at random, in the middle of a drive. This is a major safety issue, as I will expect braking to applying while easing up on the accelerator but that... Read more
Incident date: Jul 7, 2026
Check engine light appears on and throws code p0101, mass air flow sensor. Have changed mass air flow sensor twice, had code cleared at mechanic. Drive 5 miles and BAM check engine light appears. As soon as my car hits 2000 RPM, the front and rear collision lights and traction light come on… my car almost doesn’t move when I press the gas to go after this happens and the rpm’s are up to 3000... Read more
Incident date: May 8, 2026
Loss of engine power while merging or passing traffic. * Reduced acceleration making it difficult to enter highways safely. * Engine overheating if the active grille shutters fail in the closed position. * Unexpected limp mode causing sudden speed reduction in traffic. * Increased risk of a rear-end collision due to loss of power or reduced speed. * Check engine light and warning messages distract... Read more
Incident date: Aug 23, 2024
2022 Toyota Highlander 8 speed transmission started making noise at highway speed. Vehicle has 61,000 miles on it. Also has erratic shifting. Toyota dealer said it needs a new transmission. Just out of warranty so Toyota only agreed to pay 25% of the bill.
Incident date: Aug 23, 2024
The contact owns a 2020 Honda Fit. The contact stated that while attempting to retrieve an item from behind the driver's side seat with the rear seat folded flat, the contact attempted to raise the seat back to lock the seat in place, but the seat bottom failed to operate as intended. The contact reached for the item and the seat back unexpectedly snapped backwards, nearly pinching the fingers in ... Read more
Incident date: Jul 2, 2026
This complaint concerns a failed federal safety recall repair that has resulted in structural damage and rendered my vehicle unsafe to drive. I am the original owner of this vehicle (since XXX). On XXX, Riverside Ford ([XXX]) performed a federal safety recall repair on my vehicle's A-pillars. On January 28, 2026, the vehicle began leaking water. On that day the dealership find the leak due to crac... Read more
Incident date: Jun 28, 2026
The oil light & check engine started flashing. Took it to the auto shop. The mechanic stated that the oil level is very low and the engine has a bad lower-end knock. Removed the oil filter and found metal debris in the oil. No oil leaks were found under the vehicle at all. Oil is being burned out through the exhaust. The vehicle needs an the ngine replacement.
Incident date: Jul 14, 2026
In 2020, my vehicle experienced a coolant leak, which caused the engine to overheat and fail. I had the motor replaced at a Ford service center. Today, in July 2026, my vehicle is experiencing the same issue. The coolant intrusion caused the motor to fail. The vehicle had been inspected and serviced by the Ford service center in December of 2025 and has had annual service/inspections since I purch... Read more
Incident date: Jul 13, 2026
Several times before I got the car stalled in the car wash which I thought that could no be important however yesterday Sunday 12, driving on I4 by Tampa bay in Florida when traffic was stocked and slow suddenly the car went off, so I geared neutral and started again. Then happened twice in total three times.
Incident date: Jul 8, 2026
The uncharted and its related models (subaru solterra and trailseeker, Toyota bZ, bZ Woodland, and C-HR, and Lexus RZ) have an issue that bricks the car. It drains the 12V battery. Our car needed a jump because the Toyota app/subaru connect app and connected services kept waking the car up, draining the 12V battery and preventing it from turning on. This car appears to have a DCM issue and except... Read more
Incident date: Jul 8, 2026
Did Ford PCM recall, 2-3 days check engine light failed ignition coils $500, filed complaints with dealer and ford now o have another check engine light with faulty catalytic converter a recall for a faulty part from Ford should be all inclusive in its repairs it’s unfair for me to be out of pocket $2500
Incident date: Sep 9, 2025
The contact owns a 2011 Ford F-150. The contact stated that while his fiancé was stopped at a stop sign, the vehicle accelerated violently after depressing the accelerator pedal, and the driver lost control of the vehicle. The vehicle continued accelerating while depressing the brake pedal. The contact stated that the vehicle crashed through a yard, into a road sign, before crashing into the rear... Read more
Crash
1 injured
Incident date: Jul 11, 2026
My 2026 Honda Passport TrailSport Elite (purchased new May 2025) has repeated, intermittent failures of the electrical system and drive-power (propulsion) function, beginning at ~16,700 miles. Severe symptoms first appeared in May 2026: multiple dashboard warning lights and error messages illuminating at once, and the instrument panel cutting in and out while driving. Sometimes a cascade of warnin... Read more
Incident date: Jul 11, 2026
My mother went to open the door and the plastic covering of the handle had some how chipped or melted and she sliced her pointer finger down the middle. There was a massive loss of blood and she is anemic.
Incident date: Jul 3, 2026
I am getting an electrical fault which has disabled my front passenger seat airbags. They need to replace the wiring, which means they also now need to replace the passenger airbag itself because wiring has changed and the old airbag is not compatible with the new wiring. Replace Occupant Classification System (OCS) of Front Passenger Seat while Servicing Subcomponents Update Front Passenger Air... Read more
Incident date: Jul 10, 2026
The contact owns a 2023 GMC Sierra 1500. The contact stated that while operating the vehicle, there was an engine knock at start-up, and the engine intermittently hesitated and skipped. The vehicle was taken to the local dealer, who performed a PICO test on the engine, and the engine passed. Later, while hauling a trailer, there was a rattling sound coming from the engine. The vehicle was taken ba... Read more
Incident date: Jul 10, 2026
The car regularly starts without pressing the brake down first. The car has they key but says no key detected and drives with or without it. This is a push start ignition car.
Incident date: May 26, 2026
While driving at highway speed on a 2-lane highway with three children under the age of [XXX] in the vehicle, my 2018 Ford Explorer experienced sudden complete engine failure with no prior warning. No warning lights, no temperature gauge change, no unusual sounds. The vehicle went from operating normally to catastrophic failure instantaneously, forcing me to sharply cross active traffic to exit th... Read more
Incident date: May 26, 2026
After going to the Hyundai dealership for them to perform Service Campaign SC2 on 6/10/26, the engine is a little jumpy for the first minute or two of driving, especially low speeds through my neighborhood.
Incident date: May 26, 2026
This 2020 Telluride, like others, burns excessively through oil. I had to add 2.5 quarts recently and I had not hit 3,000 miles since my last oil change. I have to check the oil level constantly because of how fast it burns through it. It does not meet the manufacturers guidelines nor does it give any warnings that the oil level low at all. Even being THAT low.
Incident date: Jul 10, 2026
The contact owns a 2019 Chevrolet Traverse. The contact stated that while driving at various speeds, the vehicle experienced hard shifting. No warning lights illuminated. The vehicle was towed to the dealer, where it was examined, and the contact was informed that the transmission or the transmission valve body had failed. The cause of the failure was not yet determined, and the vehicle was not ye... Read more
Incident date: Jul 10, 2026
I own a 2024 Toyota Tundra 1794 Edition with approximately 37,000 miles. On or about XXX, while driving, the vehicle displayed a “Check Engine” warning, “Reduced Engine Power” message, and the Pre-Collision System became disabled. The vehicle immediately became sluggish and lost power during acceleration. The loss of power created a safety concern because the truck was unable to accelerat... Read more
Incident date: Jul 10, 2026
I own a 2024 Toyota Tundra 1794 Edition with approximately 37,000 miles. On or about XXX, while driving, the vehicle displayed a “Check Engine” warning, “Reduced Engine Power” message, and the Pre-Collision System became disabled. The vehicle immediately became sluggish and lost power during acceleration. The loss of power created a safety concern because the truck was unable to accelerat... Read more
Incident date: Jul 9, 2026
25400 miles- went in for a oil change and nissan informed us that we needed new rear breaks and rotors... took it for a second opinion and they informed us that not only did the breaks and rotors need to be replaced the calipers were also leaking.
Incident date: Jul 9, 2026
The check engine light came on. It would not go above 60 mph. The vehicle was blowing hot air and shaking.
Incident date: Jul 2, 2026
COMPONENT: ELECTRICAL SYSTEM / TELEMATICS (DCM)The vehicle suffers from a documented manufacturing defect involving the Data Communication Module (DCM/Telematics system, Calibration N01D14B4644). The module enters an infinite transmission loop when the vehicle is turned off, causing a severe parasitic battery drain that repeatedly drops the 12V auxiliary battery below operational voltage.This crea... Read more
Incident date: Jul 7, 2026
Leased vehicle 7-25-24. Driver’s rear tire had ongoing slow leak beginning several months after start of lease. We filled with air and reset stored tire pressure. This would last a couple months and same tire would begin to lose some pressure again. Finally at our 20,000 mile scheduled checkup, Polestar service advised to purchase a new tire, which we did, 3/19/26. The car was delivered back to ... Read more
Incident date: Apr 10, 2026
During a family road trip, my 2025 Hyundai Ioniq 5 (~9,000 miles, less than one year old) suddenly showed red "Check Electric Vehicle System" and 12V battery warning lights and then completely lost power. The 12V system failed entirely - the vehicle could not be driven or shifted, and the doors and the rear hatch could not be locked or unlocked. It had to be flat-bedded to a Hyundai dealer because... Read more
Incident date: Jun 17, 2026
See attached document for complaint.