Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 41,082 complaints for BMW
Incident date: May 28, 2025
The front sensor has malfunctioned and all ADAS features are now disabled. There is no damage to the vehicle and was mentioned that this is a common issue yet no recall has been instituted yet.
Incident date: May 28, 2025
The front sensor has malfunctioned and all ADAS features are now disabled. There is no damage to the vehicle and was mentioned that this is a common issue yet no recall has been instituted yet.
Incident date: May 28, 2025
I recently purchased a Hyundai vehicle and discovered that the previous owner still has full access to the vehicle’s Bluelink system. This includes remote start/stop, vehicle tracking, horn/lights, and other controls. Despite contacting Hyundai support and proving ownership, they still have not revoked or disabled this access. I am unable to override or reset the system myself. This poses a se... Read more
Incident date: Jun 18, 2025
THe back up camera does not function properly about 50% of the time. I will get a blank screen with Camera not available. This has been getting worse with each update sent out by Polestar.
Incident date: Jul 3, 2025
Vehicle lost power, debris in cylinder from internal damage, crank case leaking air, oil leaking into cylinder, P0300, P0308, and P050D
Incident date: Jun 10, 2025
engine oil excessive consumption. We bought (Sept 2024) this 2017 vehicle used at a Hyundia dealership, beautiful, loaded orange SUV, for my senior college student. We have to add quart after quart after quart of oil in-between oil changes. She hardly drives the car as she walks to class and works 1/2 mile from her Apt. We are scared for her to take even a 2hr road trip due to this issue. She i... Read more
Incident date: Jan 1, 2021
The contact owns a 2012 Ford F-250. The contact stated that the vehicle was previously taken to an unknown dealer, where it was diagnosed with engine seizure due to coolant intrusion in the engine. The contact stated that while the dealer was in the process of replacing the engine, the dealer informed the contact that the transmission also needed to be replaced. The dealer replaced the engine and ... Read more
Incident date: Aug 13, 2024
I was driving through rain on [XXX] and my truck was having trouble shifting in 4x4 mode. An error message appeared stating "4x4 Service Needed". I clicked OK and the message went away. Due to driving, I was unable to take a photo of the error message. When I called Maguires Ford where I purchased the vehicle, they told me this message meant the system could malfunction and that I needed to br... Read more
Incident date: Aug 13, 2024
I was driving through rain on [XXX] and my truck was having trouble shifting in 4x4 mode. An error message appeared stating "4x4 Service Needed". I clicked OK and the message went away. Due to driving, I was unable to take a photo of the error message. When I called Maguires Ford where I purchased the vehicle, they told me this message meant the system could malfunction and that I needed to br... Read more
Incident date: Jul 3, 2025
Blind spot monitoring system has failed again after being replaced on a previous winnebago ekko recall. This safety feature no longer available for use No warning messages or symptoms prior to the failure
Incident date: Jun 15, 2024
The steering is bad. its going to cause a crash. Hoda knows the steering part is bad, but they will not provide any help to fix it. $5000 was the quote from the Honda dealership. The recommend a replace =ment of the EPS rack.
Incident date: Jul 7, 2025
The contact's mother owns a 2010 Ford Fusion. The contact stated that while her mother was driving at various speeds, the power steering assist failed to perform as needed and excessive force was needed to steer the vehicle. The contact stated that the "Check Brake System" and "Brake" messages were displayed on the instrument panel. The contact took the vehicle to an independent mechanic and was i... Read more
Incident date: Jul 7, 2025
The contact owns a 2016 Ford Mustang. The contact stated that while the vehicle was parked, the rearview camera became inoperable. The contact stated that the rearview camera image appeared blank. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 89,000.
Incident date: May 1, 2025
I am reporting a serious transmission failure in my 2019 Ford Escape SEL with only 86,000 miles. The vehicle began exhibiting signs of transmission malfunction, including whining noises and delayed acceleration. Upon inspection, the mechanic found metal shavings in the transmission fluid and reported that the front pump had completely failed. This issue aligns with the widespread problems detaile... Read more
Incident date: Jul 4, 2025
The contact called about failures with 2024 Jaguar I-Pace vehicles. The contact stated that on four separate occasion had experienced failures with Waymo powered Jaguar vehicles. The contact stated that while exiting a one-way circle, a Waymo vehicle started driving towards her vehicle in the wrong direction. The Waymo vehicle eventually stopped right before crashing into the bumper of the contact... Read more
Incident date: Jul 4, 2025
The contact called about failures with 2024 Jaguar I-Pace vehicles. The contact stated that on four separate occasion had experienced failures with Waymo powered Jaguar vehicles. The contact stated that while exiting a one-way circle, a Waymo vehicle started driving towards her vehicle in the wrong direction. The Waymo vehicle eventually stopped right before crashing into the bumper of the contact... Read more
Incident date: Jul 6, 2025
while driving the vehicle goes into what I have found is called sleep mode.. The check engine lite comes on and the left info panel shows that the all wheel drive is not working. The dealer tried to see what codes were set and found none. My solution is to pull off the road, put the vehicle in park and turn off the ignition. After about 30 seconds I can restart the vehicle and drive again. The res... Read more
Incident date: Jul 6, 2025
We were sitting at a traffic light for a few minutes behind another vehicle. Suddenly, our car accelerated very quickly. My foot was on the brake when the car accelerated. I felt the brake pedal depress further as it accelerated. I initially thought a car had hit us from behind and propelled us forward, but there was no car behind us. We were moving as though we had just started a drag race - full... Read more
Crash
Incident date: Jul 6, 2025
We were sitting at a traffic light for a few minutes behind another vehicle. Suddenly, our car accelerated very quickly. My foot was on the brake when the car accelerated. I felt the brake pedal depress further as it accelerated. I initially thought a car had hit us from behind and propelled us forward, but there was no car behind us. We were moving as though we had just started a drag race - full... Read more
Crash
Incident date: Jul 6, 2025
We were sitting at a traffic light for a few minutes behind another vehicle. Suddenly, our car accelerated very quickly. My foot was on the brake when the car accelerated. I felt the brake pedal depress further as it accelerated. I initially thought a car had hit us from behind and propelled us forward, but there was no car behind us. We were moving as though we had just started a drag race - full... Read more
Crash
Incident date: Jun 11, 2025
Driving on the highway under normal driving condition, my check engine light came on and said service transmission. This then put the truck into "limp mode" and I was stuck going 60mph in a 75mph zone. Dealership scanned and found that the coolant sensor control flow valve is faulty. This part is in such demand for these vehicles that it is unknown when the part will be in.
Incident date: Jul 4, 2025
1. Infotainment system completely shuts off at random moments and not form of reset will bring them to work again. 2. Forward Collision Warning: Will sound at times even if there is absolutely nothing ahead of you. 3. Lane departure is not always “available at this time”.
Incident date: Jul 4, 2025
Coolant intrusion into engine cylinder #2 causing misfire and low coolant levels and overheating and stalling. See Ford TSB 22-2229
Incident date: May 6, 2022
ALL Ford Edge vehicles that have the 2.0L engine where the probability of coolant leaking into the cylinders destroying engine and transmission because of the block design should be recalled. Every day I stress over when mine will suddenly leave me stranded or cause an accident or leave me with a major repair bill regardless of how well I do maintenance! My car jerks between 2nd and 3rd or between... Read more
Incident date: May 6, 2022
ALL Ford Edge vehicles that have the 2.0L engine where the probability of coolant leaking into the cylinders destroying engine and transmission because of the block design should be recalled. Every day I stress over when mine will suddenly leave me stranded or cause an accident or leave me with a major repair bill regardless of how well I do maintenance! My car jerks between 2nd and 3rd or between... Read more
Incident date: May 6, 2022
The transmission in my truck has worked excellently with no sign of wear or degredation in performance, that was until the transmission suddenly began hesitating and slamming into gear. This is a common problem with this vehicle and is reported online incredibly frequently, while this may seem like a simple mechanical issue it did cause a completely lost of power when making a left hand turn which... Read more
Incident date: Mar 31, 2025
Vehicle equipped with 6.2l v8 engine. Have been experiencing hesitation upon acceleration, decrease in power/reduced performance, trouble starting, abnormal shifting (particularly from 2nd to 3rd and 3rd to 4th gear) for about two months. On two separate occassions(once about 1yr ago and the second time about a week ago) during normal use of the vehicle, the car started to shudder and the CEL bega... Read more
Incident date: Mar 31, 2025
I was driving on the highway when my power steering assist stopped functioning and almost caused a major traffic collision. I was able to limp the vehicle to a dodge dealership who informed me that the problem was in fact the EPS module that controls the power steering. Dealership nor Dodge will pay for the issue knowing it is an issue that almost caused a major accident. Made complaint with Mopar... Read more
Incident date: Mar 31, 2025
I was driving on the highway when my power steering assist stopped functioning and almost caused a major traffic collision. I was able to limp the vehicle to a dodge dealership who informed me that the problem was in fact the EPS module that controls the power steering. Dealership nor Dodge will pay for the issue knowing it is an issue that almost caused a major accident. Made complaint with Mopar... Read more
Incident date: May 31, 2025
To whom it may concern: I wish to report what a believe is a defect in the new Tiguan which is causing the engine to overheat. The check engine light came on the day after we purchased the vehicle. This was due to a part of the lower shutter in the front of the car breaking off, which prohibited the shutter from opening and shutting. It could not cool the engine and thus the engine started to over... Read more
Incident date: May 31, 2025
To whom it may concern: I wish to report what a believe is a defect in the new Tiguan which is causing the engine to overheat. The check engine light came on the day after we purchased the vehicle. This was due to a part of the lower shutter in the front of the car breaking off, which prohibited the shutter from opening and shutting. It could not cool the engine and thus the engine started to over... Read more
Incident date: May 31, 2025
I am reporting a serious issue with the transmission on my 2020 Ford Edge. The vehicle began shifting erratically and unexpectedly went into reverse while in drive, creating a dangerous situation. It also hesitates and lurches when accelerating. This issue occurred without warning and poses a major safety risk to myself, my passengers, and others on the road. I’m requesting that NHTSA investigat... Read more
Incident date: Jun 9, 2025
Was driving through a roundabout, at slow speed, and heard a very loud pop, then I felt something poking me on my right arm and it was glass. Looked up and my sunroof was shattered. Nothing above me, nothing falling out of the sky, but totally shattered.
Incident date: Jun 9, 2025
All lights shows up on my cars dashboard and at first start it shake with vibration for 2 minutes then it stables even though on the highway when I try to accelerate it doesn’t go smoothly last time I have the same issue and paragon fixed it by changing alternator and reset by computer but still I am facing the same problem. They are always going through the temporary solution by resetting code ... Read more
Incident date: Jun 27, 2025
Ford has just announced a recall for certain model year Taurus and Fusion vehicles regarding malfuntion of the backup camera. My 2014 Taurus is not included in the recall, notwithstanding the fact that it exhibits the same malfuntioning characteristics as those included in the recall: sometimes presenting a black screen, sometimes presenting an upsidedown image, and occasionally presenting a cor... Read more
Incident date: Jul 2, 2025
The contact owns a 2019 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact used a vehicle scanner to scan the vehicle. The contact retrieved DTC: P0446 (Evaporative Emission Control System (EVAP) vent control circuit malfunction). Additionally, the contact stated that the infotainment system was frozen and was inoperable, and there was rust underneath th... Read more
Incident date: Jun 12, 2025
The contact owns a 2015 Ram 1500. The contact stated that while his wife was pulling into the driveway, the vehicle lost power steering functionality. There was no warning light illuminated. The dealer was contacted and confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 105,... Read more
Incident date: Jun 12, 2025
See Attached Letter
Incident date: Jul 1, 2025
When i was out driving with my little daughter, in the middle of the road, the car showed a warning of “check electric system”. The car was very slow and went into limp mode. I had to quickly park at a shoulder. Called roadside assistance, they sent a tow truck within 40 mns, the car was completley dead when they arrived. They had to send another tow truck that arrived after another 35 mns. I ... Read more
Incident date: Jul 1, 2025
When i was out driving with my little daughter, in the middle of the road, the car showed a warning of “check electric system”. The car was very slow and went into limp mode. I had to quickly park at a shoulder. Called roadside assistance, they sent a tow truck within 40 mns, the car was completley dead when they arrived. They had to send another tow truck that arrived after another 35 mns. I ... Read more
Incident date: Jul 1, 2025
The vehicle is a Jeep Grand Cherokee 4xe plug-in hybrid SUV. While driving in heavy traffic on a 45 mph road, the vehicle suddenly lost propulsion, with the dash lighting up with a large "Service Hybrid System" warning. After several seconds of no response, with traffic trying to work its way around my stalled SUV, the vehicle began to move again, albeit very slowly, just enough to limp it to a si... Read more
Incident date: Jun 30, 2025
I took my vehicle to the dealer after receiving the first recall notice. They inspected it and informed me that my car was not part of the recall, so they returned it to me. However, I continued to receive recall letters and communications from attorneys regarding the issue. According to the dealer, my car was in good condition. Despite this, I recently noticed unusual movement in the steering whe... Read more
Crash
Incident date: Jun 29, 2025
While driving the vehicle in early February, I experienced a severe stability issue that caused the vehicle to nearly roll over while turning. The vehicle has since developed extreme wobbling, bouncing from left to right, especially when braking or turning. A loud crackling noise is present when making right turns. These symptoms are visibly apparent from outside the vehicle and severely affect st... Read more
Incident date: Feb 21, 2025
On April 14, 2025, I suffered an electric shock injury while using the Porsche Mobile Charger Plus (Part No. 9J1.971.675.AC; Model PMCPU96A) that came with my 2022 Porsche Taycan, purchased as a Certified Pre-Owned (CPO) vehicle on April 5, 2025, from Braman Porsche in Florida. The injury required emergency medical care and hospitalization. I continue to experience symptoms and am undergoing phys... Read more
1 injured
Incident date: Aug 30, 2023
The Auto Idle Stop system causes the engine to stall or fail to restart after being stopped. The error that comes on sometimes says "Collision Mitigation System Problem" on the dashboard, or sometimes "Transmission Problem. Apply Parking Brake When Parked", but either way it happens when I release the brake to drive again after a stop when the Auto Idle Stop comes on. To fix, I'll have to turn off... Read more
Incident date: Aug 30, 2023
The contact owns a 2019 Honda CR-V. The contact stated that while driving at an undisclosed speed, the vehicle stalled, and the steering wheel became firm. Several unknown messages were displayed on the instrument panel. The contact pulled over to the shoulder of the roadway and the vehicle was towed to a local independent service center, where it was diagnosed and DTC: P0087 (Fuel Rail/System Pre... Read more
Incident date: Jun 29, 2025
The car unexpectedly sent out emissions failure systems warning Effecting the ability to accelerate without a pause in a forward movement. I had my mechanic diagnose the warning lights which indicate a connector rod issue. This diagnosis aligns with all of the symptoms. My mechanic warned me the engine could stop at any time. We will have the repair done this month. Honda put out a recall and ... Read more
Incident date: Mar 20, 2025
While driving a message pops up that says push brake and shift to park and the it shuts down while driving which is a major safety concern. It did it to me twice and could have lead to a significant accident if someone was behind me and if I was on the highway.