Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 41,082 complaints for BMW
Incident date: Jan 1, 2023
While driving on the freeway, I heard an unusual noise coming from beneath the battery of my car. Concerned, I drove to a nearby friend's house and parked there, carefully checking my dashboard for any warning signals but finding none. I decided to resume my journey, but as I backed out of the driveway, I heard a sudden noise indicating something had come loose, followed by a crackling sound. Upon... Read more
Incident date: Nov 22, 2022
My F150 engine stalls while driving when I am at a1/4 tank or less in hot or cold weather in stop and go traffic, at a stop sign or red traffic signal. I am able to restart the engine after placing the transmission in neutral or park. I have reported this issue to my ford dealer, but they say there is nothing wrong with the vehicle. There is currently a recall (#25S75) for this issue in later mo... Read more
Incident date: Jul 13, 2025
I had received the recall notice 01C about the PTU; however, it was noted that parts were not available and no action could be taken at that time. On April 30, I heard a very loud noise as if I had hit something, but nothing was in my way. The car would not go into gear or park. Fortunately this happened on my property and my husband was able to use his truck to pull my car out of the way and no... Read more
Incident date: Jul 25, 2025
The MMI system, which is the display in the car, keeps rebooting every few minutes. It is extremely distracting while driving. Also during parking or back up the parking assistance and backup camera would suddenly disappear because the system reboots. The rear cross traffic warning stops working during reboot as well.
Incident date: Jul 24, 2025
My car would not move or go into gear. I was told it was my transmission but the diagnostic said it’s my powertrain control module. The mechanic finally admitted he broke my transmission. My Bronco is still sitting at the service department of the dealership. I have not had my vehicle since June 6, 2025. All I get is still ordering parts! I need a vehicle this is my only source of transportation... Read more
Incident date: Jul 24, 2025
My car would not move or go into gear. I was told it was my transmission but the diagnostic said it’s my powertrain control module. The mechanic finally admitted he broke my transmission. My Bronco is still sitting at the service department of the dealership. I have not had my vehicle since June 6, 2025. All I get is still ordering parts! I need a vehicle this is my only source of transportation... Read more
Incident date: Jul 19, 2025
The car failed to start, leaving it stranded and needing a tow. There is no reason for it as it has had no accidents or other issues to induce this. It is a known issue with these vehicles and nothing is being done about it.
Incident date: Jul 19, 2025
My 2016 Dodge Dart had the shift cable bushing replaced under Recall V34 (NHTSA 19V-293) in December 2024. This week (July 2025), the opposite end of the same shift cable assembly failed, leaving the vehicle stuck in Reverse, unable to start or shift. I was stranded with my three children and had to manually override the transmission to transport the vehicle to the dealership. The dealership conf... Read more
Incident date: May 1, 2025
The contact owns a 2015 Ford Explorer. The contact stated while driving at an undisclosed speed, the passenger's side A-pillar trim detached. In addition, the contact stated that the following week the driver's side A-pillar trim detached. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was made aware of... Read more
Incident date: May 7, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was idling at a stoplight, the brake pedal was depressed, and the parking brake was activated unintendedly. The contact pressed the parking brake button, but the parking brake failed to release. The vehicle was turned off and restarted, and the parking brake released. The ABS warning light was illuminated. The vehicle... Read more
Incident date: May 7, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while the vehicle was idling at a stoplight, the brake pedal was depressed, and the parking brake was activated unintendedly. The contact pressed the parking brake button, but the parking brake failed to release. The vehicle was turned off and restarted, and the parking brake released. The ABS warning light was illuminated. The vehicle... Read more
Incident date: Jul 5, 2025
The contact owns a 2018 Ford Escape. The contact received Ford Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The vehicle was taken to the dealer and the contact was informed that there were no recalls or programs in the system on the vehicle. Recently, the contact stated that upon starting the vehicle, the vehicle stalled with the check engine warning ligh... Read more
BMW
R 1300 GS ADVENTURE
(2025) - STEERING
Jul 24, 2025
Incident date: Jul 23, 2025
We have noticed a clicking noise and her steering has begun to stick. Took to Honda and they told us they have been seeing this issue and even sent video telling us they see this is an ongoing problem. Filed claim with Honda. They refused to fix the faulty part because there is not recall with my VIN even though many have been recalled. Again, multiple managers at service told us they are just wai... Read more
Incident date: Oct 7, 2024
The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not expe... Read more
Incident date: Oct 7, 2024
The contact owns a 2004 Ford F-150. The contact stated that while parked when the vehicle suddenly rolled backwards downhill the contact's son attempted to get into the vehicle to make it stop. The trailer's jackknife stopped the vehicle from going onto the road. The contact manually moved the vehicle back into their garage. The contact stated their son did receive injuries to their head, left or ... Read more
1 injured
Incident date: Jul 23, 2025
I am writing to report significant safety concerns regarding my 2008 Scion [include model, e.g., tC or xB]. After purchasing the vehicle, I discovered multiple serious mechanical and structural defects that make the car unsafe to operate on public roads. 1. Suspension/Struts – The struts are severely worn and are causing premature and uneven tire wear. This creates a major risk of tire blowout o... Read more
Incident date: Jul 23, 2025
I am writing to report significant safety concerns regarding my 2008 Scion [include model, e.g., tC or xB]. After purchasing the vehicle, I discovered multiple serious mechanical and structural defects that make the car unsafe to operate on public roads. 1. Suspension/Struts – The struts are severely worn and are causing premature and uneven tire wear. This creates a major risk of tire blowout o... Read more
Incident date: Jul 22, 2025
Backup camera goes blank when you put the car in reverse. I have no visual. It has been this way for over a year and it has been reported to you before. Now there is a ford recall for this exact issue but my year car isn’t included.
Incident date: Jul 22, 2025
Transmission failure.. hard jerking and downshifting.. almost caused me to wreck while driving down the highway.. transmission skips gears and downshifting and almost brought me to a complete stop on the highway
Incident date: Jul 22, 2025
Purchased a 2021 Chevy Silverado in Dec 2020. At 4600 miles had first engine failure requiring lifters and tie rods to be replaced, bank 1/Cylinder 5. Looking back this repair was a bandaid for an engine (6.2L) with problems known to GMC. On May 3, 2025 @ 79,000 miles truck started making loud noises and all dash lights started flashing including engine lights while driving, dangerous becaus... Read more
Incident date: Jul 23, 2025
Front passenger and driver airbag recall, stop driving recall. Called the FCA manufacturer to find my recall options, they claim the dealer I requested won’t tow to dealership?? Sounds absurd with the stop driving recall.
Incident date: Jul 23, 2025
Unloaded my Denali at huge loss with 30,000 miles because gm wouldn’t fix recall after many times in shop, broke down on freeway, and need to travel to Canada on business. Canada won’t allow vehicles with open safety recalls to enter country even though im pretty sure engine was MADE in Canada. Gm corporate office told me there’s nothing they can do. While in shop for 4 days of testing i ... Read more
Incident date: Jul 23, 2025
Unloaded my Denali at huge loss with 30,000 miles because gm wouldn’t fix recall after many times in shop, broke down on freeway, and need to travel to Canada on business. Canada won’t allow vehicles with open safety recalls to enter country even though im pretty sure engine was MADE in Canada. Gm corporate office told me there’s nothing they can do. While in shop for 4 days of testing i ... Read more
Incident date: Jul 23, 2025
sound coming from engine / transmission other issues with the 2 ruber seals on the minivan keep worping out i looked on all the forms everyone is making the same complaint i toook it to toyota they just put tape and its off again they didnt help for a perminent fix back door is miss alined pasanger side sliding door sometimes does not close takes 3-4 atempts pressing the button
Incident date: Jul 23, 2025
Without warning lights coming on my engine started knocking on May 15, 2025. Turns out the bearing between the top of the motor and the bottom of the motor is stripped. 5 months before this happened they replaced the 2 fuel pumps, cvvt, cam shaft sensor and assembly, timing chain and spark plugs. Again I had no warning about that work that the dealership said I needed. Now I need a new motor and ... Read more
Incident date: Aug 13, 2024
The contact's husband owns a 2018 Chevrolet Silverado 1500. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The vehicle was taken to an independent mechanic where the contact was informed that metal shaving were discovered in the radiator due to a defective torque converter. The manufacturer was then notified of the failure and... Read more
Incident date: Apr 28, 2025
I went to Firestone in 2023 about my tire recalled and they claimed there was no recalled. I went again on July 5th, 2025 to changed all my tires but three of them were the tire mentioned. I provided documentation but the agent refused any recalled. Today July 22 , the manager Jason C told me tire recalled only last 6 months and he looked at the recall but per him is not applicable because I us... Read more
Incident date: Jul 22, 2025
January 2024, my 2014 Hyundai Santa Fe entered limp mode and displayed code P1326—known to indicate engine bearing failure under Hyundai Recall 162. I took it to Terry Reid Hyundai (Cartersville, GA), paid $175 for diagnostics, and was told the vehicle “passed.” However, I was never given a bearing clearance test (BCT) result, and no VIN-tied data was submitted to Hyundai’s internal WebDCS... Read more
Incident date: Nov 4, 2023
On 7/21/2025, the car smelled of rotten eggs. When I got home I checked the Honda website for recalls. There is a recall on the fuel pump for my type of car, but not with my vin number. I researched that if the fuel pump goes without repair it can lead to the catalytic converter needing replaced. So, I went outside to go get some dinner and the car wouldn't start. Everything inside flashed a few t... Read more
Incident date: Nov 4, 2023
On 7/21/2025, the car smelled of rotten eggs. When I got home I checked the Honda website for recalls. There is a recall on the fuel pump for my type of car, but not with my vin number. I researched that if the fuel pump goes without repair it can lead to the catalytic converter needing replaced. So, I went outside to go get some dinner and the car wouldn't start. Everything inside flashed a few t... Read more
Incident date: Nov 4, 2023
Rack and Pinion steering failure. Sticking, hard to make wheel adjustments. loss of steering control. issue confirmed but Honda Dealership. Honda Dealership contacted Honda North America and was rejected as warranty issue. repair will exceed $7500. This issue corresponded with the fuel Pump recall and failure of the AC system which were covered under warranty recall. Due the High volume of failure... Read more
Incident date: May 1, 2024
The contact owns a 2022 Chevrolet Trailblazer. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact drove the vehicle to a dealer to be diagnosed and it was determined that the Evaporator Emissions Canister Pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the ... Read more
Incident date: May 1, 2024
The contact owns a 2022 Chevrolet Trailblazer. The contact stated while driving approximately 35 MPH, the check engine warning light illuminated. The contact drove the vehicle to a dealer to be diagnosed and it was determined that the Evaporator Emissions Canister Pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and referred the ... Read more
Incident date: Jul 9, 2025
The contact owns a 2018 Toyota Rav4. The contact stated that while parked at the residence, the contact turned off the vehicle and noticed that the vehicle lost power. No warning light was illuminated. The vehicle was repaired under NHTSA Campaign Number: 23V734000 (ELECTRICAL SYSTEM); however, the recall repair failed to fix the vehicle. The contact stated that the failure had occurred after the ... Read more
Incident date: Jul 18, 2024
Issue: A consistent rattling noise, noticeable while driving at speeds of 10-40 mph over bumpy roads or pot holes.
Incident date: Jul 19, 2025
The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The contact was unable to charge the vehicle. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not... Read more
Incident date: Jul 19, 2025
I have cut my arm two times on the door lock while exiting the vehicle. The door lock sticks out and the point is very sharp. I have blood thinner issues and it could cause severe problems. It occurs when the door cannot be opened all the way and you turn to exit. This needs to be rounded off and the flashing from casting the part needs to be sanded off
Incident date: Jul 21, 2025
The contact owns a 2016 Nissan Murano. The contact stated that while driving at various speeds, the vehicle lost motive power and started to coast. The contact had the vehicle towed to the dealer, and the dealer determined there was corrosion on the battery terminals. The battery cables were repaired. The dealer also mentioned potential engine failure. The engine was not repaired. The failure occu... Read more
Incident date: Jun 1, 2025
Engine failed after turbo recall replacement- was told I would now need to replace the engine at $10,000. It will no longer run. Drove onto the lot could not drive it away after replacement of turbo which was replaced under recall.
Incident date: Jun 1, 2025
It has a hard time shifting at times when the car has just been started
Incident date: Jun 1, 2025
I am reporting an issue with the audio head unit/touchscreen system in my truck. The unit consistently malfunctions by producing loud static noise when I increase the volume. In many instances, the radio completely shuts off or freezes, and I have to repeatedly press the on/off knob to get it working again. Sometimes it takes several tries before it functions normally. This problem creates a majo... Read more
Incident date: Jul 18, 2025
My Tesla Model 3 disengaged cruise control while going 68 mph and braked hard for no apparent reason. I was driving northbound on I-405 at 3:45 a.m. going to LAX airport in the number 3 or 4 of six or seven lanes. Cruise control had been activated for at least 10 minutes before the incident at a speed of 68 mph. There was no traffic within half a mile before or after me due to the time of day. ... Read more
Incident date: Jul 18, 2025
It started with the engine sounding louder then normal. Then a bad smell in the cab of the vehicle. Later found out it was a exhaust leak that was getting into the vehicle causing headaches and other symptoms of carbon monoxide. Also note the burn marks around the broken bracket that could cause a fire if not mechanically inclined to notice. Not check engine light for this. But when I spoke to ... Read more
Incident date: Jul 18, 2025
Instrument cluster went dark
Incident date: Jul 18, 2025
the coolant control valve failed, and now its been in the dealership for over a month. I have been reading online that this is not an isolated issue, and many people experience months of wait time getting the part because its apparently nationally backordered because of this problem.
Incident date: Sep 15, 2024
This has been an ongoing problem since I last reported this on February 16, 2025. There’s a clicking noise under my tires and then I can’t stop, my brakes grind and my pedal grinds… all my ABS lights then come on… this has been going on too long!! Since April 20, 2025…. My brakes are GRINDING SERIOUSLY and PROHIBITING me to fully stop at times. I’ve had several near misses… I ... Read more
Incident date: Sep 15, 2024
This has been an ongoing problem since I last reported this on February 16, 2025. There’s a clicking noise under my tires and then I can’t stop, my brakes grind and my pedal grinds… all my ABS lights then come on… this has been going on too long!! Since April 20, 2025…. My brakes are GRINDING SERIOUSLY and PROHIBITING me to fully stop at times. I’ve had several near misses… I ... Read more
Incident date: Jul 9, 2025
I took my vehicle to a local dealer to have to recall completed. They told me that they would not complete the safety recall due to vehicle modifications. Dealer stated that they had completed the recall on a previous vehicle and due to the same modifications the new software rendered the vehicle unusable. When the first 19a recall came out and there was no manufacturer remedy, I purchased a new... Read more
Incident date: Feb 27, 2025
Active Emergency Stop Assist Inoperative warning has shown up more than once and the dealer can not duplicate the warning or repair. It is causing frequent phantom braking and sudden stops both in normal driving use and cruise control.
Incident date: Feb 27, 2025
Active Emergency Stop Assist Inoperative warning has shown up more than once and the dealer can not duplicate the warning or repair. It is causing frequent phantom braking and sudden stops both in normal driving use and cruise control.