Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 41,082 complaints for BMW
Incident date: Aug 7, 2025
Vehicle occasionally stalls on acceleration and deceleration. Occasional stall on idle. Check engine light DOES NOT ILLUMINATE. After several stalls; warning lights for trainer brake controller, forward anti-collision, and cruise control errors illuminate. Diagnosed as bad fuel pump and fuel pump modulator. Fuel pump and modulator replaced and issues rectified.
Incident date: Aug 7, 2025
The contact owns a 2016 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced ... Read more
Incident date: Mar 1, 2025
My f250 experiences what is known as death wobble when driving over 50mph and hitting bumps. It's been happening much more frequently as of late. Only way to stop it from wobbling is getting over to the shoulder and slow down to approximately 40-45.
Incident date: Mar 1, 2025
The contact owns a 2018 Ford Escape. The contact stated that while starting the vehicle, the engine was slow to turn over, and after restarting the vehicle, the vehicle stalled. The contact stated that coolant was leaking into the engine, but there were no warning lights illuminated. The contact related the failure to the Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant ... Read more
Incident date: Jun 12, 2025
Car has only 73k miles , fails to accelerate unless it’s left to run for an hr . All lights on dash . Replaced spark plugs, coils and battery to no avail and Took to get diagnosed and was told head gasket and quoted 7k to fix. When car does drive it immediately accelerates to 40 on dash which could cause collision leaving me to feel unsafe to drive .
Incident date: Jul 26, 2025
Disconnect coupling on cylinder head broke caused loss of coolant from engine. Overheated my Car damaged the engine and the car did accelerate when I was crossing a highway almost causing a collision
Incident date: Jun 13, 2025
To whom this may concern, This gmc truck with the 6.2 has had constant engine issues regarding the lifters failure causing the engine to destroy itself internally I’ve had to get it repaired every 3 Months on average there’s also a class action lawsuit that applies only to the 2025-2020 years however they are the exact same engine in the 2017. The transmission is not in sync with the motor hav... Read more
Incident date: Aug 7, 2025
The contact owns a 2020 Toyota Camry. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experience... Read more
Incident date: Jun 23, 2025
Occasionally, the vehicle acts like I am not looking at the road and I’m not sure if it is because of my hair, glasses, hat, or my lazy eye. On three different occasions in nearly 8000 miles it will randomly hard break on the interstate. Initially, I had thought this was something I was doing. When I was finally able to speak with the service staff, they confirmed that this is a common issue wit... Read more
Incident date: Jun 23, 2025
Occasionally, the vehicle acts like I am not looking at the road and I’m not sure if it is because of my hair, glasses, hat, or my lazy eye. On three different occasions in nearly 8000 miles it will randomly hard break on the interstate. Initially, I had thought this was something I was doing. When I was finally able to speak with the service staff, they confirmed that this is a common issue wit... Read more
Incident date: Jun 23, 2025
The contact owns a 2024 Chevrolet Colorado. The contact stated that while driving at various speeds, the steering wheel was stiff and difficult to turn in either direction. In addition, the passenger’s side mirror failed to illuminate while another vehicle was passing by as intended. The messages "Reduced Acceleration", "Service Steering", and "Service Drive Train" were displayed on the instrume... Read more
Incident date: Sep 15, 2024
The contact owns a 2016 Honda Accord equipped with Sailun Tires. Tire line: Blackhawk All-Season. Tire Size: 235/40/R19 and DOT Number: [XXX] . The contact stated while driving at an undisclosed speed, the front driver's tire fractured. The vehicle was driven to the shoulder of the road. The contact inspected the vehicle and noticed that the tire was fractured, and the outer rim had detached. The ... Read more
Incident date: Sep 15, 2024
The contact owns a 2021 Kia Sportage. The vehicle was taken to an independent mechanic for an oil change, and the contact was advised that the oil level was low. The contact stated there was no warning illuminated with the oil level being low. The contact was advised by the mechanic to check the oil level more frequently. The contact had recently checked the oil level and needed to add one quart o... Read more
Incident date: Oct 15, 2024
Transmission down shifts while accelerating, slips when starting from a dead stop, and shifts extremely hard when shifting. It is a safety risk especially when pulling out at an intersection, as it stops (or will slip) in the middle of the intersection. It has not been confirmed by the manufacturer or dealer, only by the article from USA Today. The vehicle has not been inspected by anyone, as i... Read more
Incident date: Jul 15, 2025
My car is consuming oil. Hyundai knows this is happening with the theta II engines. I was told to bring it in and do an oil consumption test which shows my car is consuming 1 qt oil every 406 miles but was denied help due to it being high Mileage and not under warranty. My car has now started misfiring due to cylinder 1 & 2 consuming oil.
Incident date: Aug 3, 2025
My check engine light came on and my mechanic found codes P0300 and P0316 for engine misfires. Upon further inspection, they found coolant leaking onto cylinders, which they deemed could be a failed head gasket, cracked cylinder blocks, or a cracked engine block, which does include a warranty extension for this. They referred me to the dealership because this is a documented common problem, but th... Read more
Incident date: Aug 3, 2025
Car suddenly and dangerously braked on highway with no other vehicles around. Afterwards the tool and check engine lights came on. All advance trac systems failed. Dealership replaced the broken bolts and rear axle. In review it appears recall 21s04 should apply. Site shows 2021 broncos from Hermosillo plant apply. Rep stated building date range 7/22-11/24. How can this apply to a 2021 ford recall... Read more
Incident date: Aug 8, 2023
I was in the car wash and the service ESC came on It also had the traction control, ABS and check engine light came on. When I restarted my car the check engine light only came on . On the Chevy app it says my Anti Breaking System needs serviced. This is a brand new car bought a couple months ago with under 3,000 miles.
Incident date: Aug 8, 2023
Component/System that failed: The issue appears to originate from the transmission or drivetrain, specifically resulting in the rear wheels locking up and dragging at low speeds. It feels like something is seizing inside the drivetrain, making the truck very difficult to move. The vehicle is available for inspection upon request. How safety was put at risk: This failure presents a serious and unp... Read more
Incident date: Nov 9, 2022
I had just driven up a steep driveway and made a slightly sharper than 90 degree turn at a very low speed to pull into a home parking spot when the car lunged forward suddenly and slammed into the stone wall of the house at a high speed. The section of this driveway after the turn is only 2.5 car lengths, but the car picked up enough speed to smash the front of the car in. The car was totaled and ... Read more
Crash
1 injured
Incident date: Nov 9, 2022
I had just driven up a steep driveway and made a slightly sharper than 90 degree turn at a very low speed to pull into a home parking spot when the car lunged forward suddenly and slammed into the stone wall of the house at a high speed. The section of this driveway after the turn is only 2.5 car lengths, but the car picked up enough speed to smash the front of the car in. The car was totaled and ... Read more
Crash
1 injured
Incident date: Nov 9, 2022
Car since bought brand new had a pull to one side of the road with noises coming from steering components when operating or hitting any road bumps, which led to prematurely worn wheels and road noises( capping) dealer performed alignment and changed cable reel in steering column.., it got misaligned again 5 days later! And still going through the dark tunnel please help!
Incident date: Jun 20, 2025
The contact owns a 2015 Land Rover Range Rover. The contact stated while driving 10 MPH, there was an abnormal sound coming from the vehicle. The contact inspected the vehicle and noticed that the front passenger's side wheel knuckles were fractured. The vehicle was towed to the dealer, where it was diagnosed with fractured and detached knuckles. The contact was informed that the knuckles needed ... Read more
Incident date: Jun 20, 2025
The contact owns a 2021 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags). Upon contacting the local dealer, the contact was informed that the parts for the recall repair were on backorder. The contact had not experienced a failure related to the recall. The manufacturer had not been contacted. The contact stated that the manufacturer had excee... Read more
Incident date: Apr 10, 2025
The contact owns a 2020 Ford Escape. The contact stated that since owning the vehicle, the front driver’s side door was replaced by the dealer after the door failed to open. Additionally, the contact stated that while driving 25 MPH and attempting to make a left turn, the vehicle failed to respond as intended, continued driving straightforward and nearly drove off the road into a wooded area. Th... Read more
Incident date: Apr 10, 2025
The contact owns a 2020 Ford Escape. The contact stated that since owning the vehicle, the front driver’s side door was replaced by the dealer after the door failed to open. Additionally, the contact stated that while driving 25 MPH and attempting to make a left turn, the vehicle failed to respond as intended, continued driving straightforward and nearly drove off the road into a wooded area. Th... Read more
Incident date: Apr 10, 2025
I received a message of Restraint system malfunction and when I called the local dealer I was told the part is not availabel anywhere in the USA. What am I supposed to do with this. I was told the air bags and seatbelts may malfunction. The vehicle only has 85k miles. its a 2012. At this point who will take the car as a trade? It's not safe and they don't have an answer except to say I'm [XXX] and... Read more
Incident date: Feb 10, 2025
I own a 2023 Chevy Bolt EV. Around 9/27/24 at 5,144 miles, the vehicle began experiencing serious electrical and propulsion issues. It has been to the dealership six times, each requiring a tow due to total loss of function. Issues include blown fuses, charging failures, shifting problems, propulsion loss, and repeated warning messages. Repairs have involved fuse box replacements, a new wiring har... Read more
Incident date: Feb 10, 2025
L-shaped mounting bracket attached to chassis that secures RV leveling system hydraulic pump broke off causing the entire hydraulic pump assembly to loosely suspend under body frame and leak hydraulic fluid onto highway.
Incident date: Jul 28, 2025
Subject: Spontaneous Sunroof Shattering – 2021 Audi Q8 Summary: On 8/5/2025, while driving my 2021 Audi Q8 under normal conditions, the sunroof suddenly shattered without warning. There was a loud popping sound, followed by glass breaking and falling onto the closed sunroof shade. There were no visible signs of impact from external objects, and weather conditions were normal at the time of the... Read more
Incident date: Aug 5, 2025
The contact owns a 2017 Ford Edge. The contact stated that while his wife was driving 75 MPH, the message "Engine Coolant Hot" was displayed and the engine warning light was illuminated. The vehicle went into LIMP Mode and the vehicle failed to exceed 10 MPH. The vehicle was pulled over to the side of the road and turned off. The vehicle was restarted after a while and operated as needed. The vehi... Read more
Incident date: Aug 5, 2025
Re. R10320 Volvo sent a recall notice regarding the rearview camera being unavailable when vehicle is placed in reverse. This is an issue that affects me/my car almost daily. The notice is dated June 27, 2025 and was told an Over The Air update would be available. I do not live nearby a Volvo dealer so rely on the ability to update the software remotely. However the OTA option is not recognized by... Read more
Incident date: Aug 5, 2025
The contact owns a 2016 Ram 1500. The contact stated that while driving at 65 MPH, the vehicle lost power steering functionality. No warning lights were illuminated. The contact was able to continue driving; however, the vehicle vibrated abnormally. The contact attempted to veer to the right or left, and the vehicle became difficult to maneuver. The vehicle was taken to an independent mechanic, wh... Read more
Incident date: Aug 5, 2025
The contact owns a 2022 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated, and the vehicle suddenly stalled. The vehicle was able to restart, but the check engine warning light remained illuminated. The vehicle was taken to the local dealer, where it was diagnosed with an engine oil consumption failure. The vehicle was no... Read more
Incident date: May 22, 2024
I am leasing a 2017 Hyundai Sonata from Car City in Michigan. In May 2025, the vehicle received a brand-new engine replacement due to previous problems. I picked the car up on [XXX], and on the same day, the vehicle began malfunctioning. It would not accelerate properly, jerked and stalled, and multiple warning lights — including the check engine light — came on immediately. This made the car... Read more
Incident date: Aug 4, 2025
The screen is not working. In the middle of driving, the screen keeps changing and appears that someone is touching it, but no one is. It starts beeping, the audio switches, the GPS goes off, and will not change even when you try clicking the buttons. It is extremely distracting while driving, navigation does not respond, and interferes with the ability to focus on driving. The problem has been re... Read more
Incident date: Jul 28, 2025
The contact owns a 2019 Tesla Model 3. The contact stated that the passenger's side air bag warning light was illuminated. The vehicle was taken to the Tesla Service Center, where it was diagnosed and determined that the passenger's side seat sensor had failed. The seat was replaced with a new seat; however, the air bag warning illuminated after the repair. The vehicle was taken back to the servic... Read more
Incident date: Aug 3, 2025
Our 2019 Jeep has been experiencing symptoms since 2022, and Jeep has no resolution for it yet. I fear for the safety of my family riding in the vehicle, cannot use all the installed features (cannot remote start with check engine light on) and cannot sell it in its current condition due to this recall. Is there any solution in sight?
Incident date: Aug 3, 2025
Our 2019 Jeep has been experiencing symptoms since 2022, and Jeep has no resolution for it yet. I fear for the safety of my family riding in the vehicle, cannot use all the installed features (cannot remote start with check engine light on) and cannot sell it in its current condition due to this recall. Is there any solution in sight?
Incident date: Dec 2, 2024
Burning a lot of oil had car 11 months only drove a few month,now it’s a tapping sound dealer where i purchase will not help nor will Hyundai dealer 15,000$ out the window now I need to get the lifters fix I can’t take it. I feel like I’ve been had. Now I got to figure to fix the car out of pocket however o haven’t had the car 1 year yet 81,000 miles.
Incident date: Aug 3, 2025
Transmission shifts rough, shudders, has hesitation at times, makes the vehicle feel like it is missing from jerking. Have not contacted dealer. No warning lamps, messages. Occurred a week after purchasing vehicle.
Incident date: May 13, 2025
After shifting car to “P” park, it still says shift to park and drains the battery.
Incident date: May 13, 2025
Defect Summary: Since 2024, my 2022 Mercedes-Benz GLC300 has had a persistent, abnormal engine noise consistent with the sound of a 4-cylinder diesel engine, despite being gasoline-powered. The noise occurs both while idling and in motion. On several occasions, the coolant warning light illuminated while the noise persisted. The defect has worsened over time, becoming louder and more frequent. Ev... Read more
Incident date: Jun 17, 2025
my car sometimes specially when i slow down and make turns it loose power and doesn’t respond to acceleration at all i have to wait 3 to 4 seconds to respond and this happens often a tok my truck to the ford dealership serval times but always they say we didn’t find any problems with your truck and it’s very scary and dangerous if i am crossing a traffic light or a highway or passing another... Read more
Incident date: Aug 2, 2025
In April of 2023 while driving I heard a pop noise and my engine started smoking. A connecting rod had broke in half and went through my oil tank. My 2017 Hyundai Tucson had only 54k miles. I was denied warranty and my vehicle was branded maintenance neglect due to lack of proof of oil change but when I sent the dealership I purchased my vehicle from the all my oil change receipts in August 2023 I... Read more
Incident date: Aug 2, 2025
On our 2022 American Coach Dream 45A the one of two v-ride suspension bolt failed. There was no warning we had a problem. Upon inspection the second bolt was missing all together. The bolt snapped. The RV could no longer be safely drivable as the suspension would not work properly until both bolts were installed. The bolt was confirmed by a ntts repair man to be faulty possibly torqued incorrectly... Read more
Incident date: Jul 31, 2025
When reversing, the backup camera often displays "Camera is temporarily unavailable". This prevents me from safely backing up because there is poor visibility directly through the back window. This can easily be reproduced and replicated on any Polestar 2, and happens most frequently on startup of vehicle and backing up. This was already the subject of a recall that Polestar offered a software u... Read more