Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 41,082 complaints for BMW
Incident date: Sep 25, 2025
The contact owns a 2025 Toyota Rav4 equipped with Michelin Tires, Tire Line: Primacy A/S, Tire Size: 225/60/R16, DOT Number: (N/A). The contact stated while driving 70 MPH, the rear passenger’s tire detached from the rim. The contact stated that the failure had occurred while driving on a three-lane highway. The vehicle was driven over to the shoulder of the roadway. The contact inspected the ve... Read more
Incident date: Sep 25, 2025
The 59G travato bedframe (zomi) weld broke while laying on the bed resulting in us falling off the bed. Could of been much worse. Others in Facebook groups and forums have had the same issue with beds breaking at the same weld which is at the end of the bed. Contacted Winnebago and they said nothing they can do. Case:00432260
1 injured
Incident date: Oct 8, 2025
Since purchasing this Subaru in 2017 there has been multiple incidents where the car battery drains overnight. Causing the car not to start due to a dead battery.
Incident date: Oct 7, 2025
Uconnect® 4C w/NAV with 8.4–Inch Display is delaminating. This is known to be a common problem with this vehicle. The touchscreen provides direct access to settings that affect the way the vehicle physically brakes and steers, all are configured via the Uconnect system, and that system with a defective screen can cause those settings to change without the knowledge of the user, introducing a ... Read more
Incident date: Oct 7, 2025
About a month ago I purchased a 2005 Yamaha fjr1300. After purchasing I was out riding when the bike suddenly stalled. Upon reengaging the clutch, the back tire kicked out very hard and caused me to wreck the bike. I sent the bike to Guntersville Power Sports to have the bike fixed. Upon examination by their techs, it was discovered that the bike had a faulty tps sensor, in which not only could be... Read more
Crash
1 injured
Incident date: Oct 6, 2025
Camera has failed disabling all the safety features associated and also the cruise control.
Incident date: Oct 1, 2025
I was traveling on a two lane road at approximately 40 mph when the automatic braking engaged for no reason, bringing the car to almost a complete stop. There were no other cars from either direction.
Incident date: Sep 18, 2025
The contact owns a 2022 GMC Acadia. The contact stated that the rear passenger side seat belt and driver's side rear seat belt failed to fully extend smoothly while passengers were attempting to buckle the seat belt, or while attempting to secure a car seat inside the vehicle. The contact stated that while pulling the seat belt from the retracted position, the seat belt locked up. The contact had ... Read more
Incident date: Sep 18, 2025
Supplemental restraint system problem
Incident date: Sep 18, 2025
The contact owns a 2014 Kia Sportage. The contact stated that while driving 75 MPH, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. In addition, the vehicle hesitated and failed to exceed 40 MPH. The contact exited the freeway. The vehicle was taken to Auto Zone, where it was diagnosed with a knock sens... Read more
Incident date: Oct 4, 2025
The seat belt does not retract. It is loose and does not tighten properly.
Incident date: Oct 6, 2025
On 10/7/25, the passenger side front tire malfunctioned - I currently have the tire. On 9/7/25, the drivers side rear tire malfunctioned - I no longer have that tire but I have included the receipt for the new tire I had to purchase. On 9/7/25, I was driving alone on the Florida Turnpike at night and in the rain, when the rear drivers side tire blew and was completely destroyed with multiple hol... Read more
Incident date: Aug 20, 2025
According to Auto Zone, after being placed on scanner, the power train system (P0456) has a evaporative emissions system leak (very small leak) diagnosed at 76,919miles. Ford dealership says they cannot find a problem. When I put gas in the car I have to sit and wait at least 10 minutes before my car will start again. It takes a couple of tries and much hesitation, but it will start. Once you ... Read more
Incident date: Sep 30, 2024
While driving ~70 mph on highway on adaptive cruise control, the car suddenly LOST ALL POWER/ACCELERATION, including POWER STEERING and ALL WARNING LIGHTS FLASHED ON THE DASHBOARD. I recalled some were BREAK SYSTEM, ACC, ABCS, CHECK ENGINE, POWER, TPMS...etc. Essentially any warning light Accord has was flashing. The car slowed with no power steering, I managed to parked on the shoulder and turned... Read more
Incident date: Sep 1, 2025
My car completely locked up on the road and came to a screeching stop. This car is known for having the ERAD completely fail and it could have caused it to have a serious accident. It has also caused my car to plummet in value losing over 30k in just 3 years. Now my repairs cost nearly what it’s worth and aren’t guaranteed to actually fix it. It’s terrible. I’m so upside down n my loan ... Read more
Incident date: Mar 15, 2024
The dealership has done everything within their power to address my camera failure, and I want to be absolutely clear: this is not a dealer issue. This is a Ford issue. There is an active safety recall on the camera system, yet Ford has failed to provide a true fix. Selling vehicles with a known safety defect, acknowledging it with a recall, and then leaving customers without a resolution is unacc... Read more
Incident date: Mar 15, 2024
-front, passenger side door will not lock -cannot secure truck -has not been inspected at the dealer yet -security alarm has been activating intermittently with no obvious cause for a couple of weeks prior to this incident
Incident date: Sep 1, 2025
The contact owns a 2018 Ram 2500. The contact stated that while driving at various speeds, the ABS and traction control warning lights intermittently illuminated. As a result of the warning light being illuminated, the cruise control failed to operate as needed. The contact then received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recal... Read more
Incident date: Sep 23, 2025
Body: The hood/Under the hood: There is a wide ½“ or more gap on the right and left side of the hood. I can see inside under the hood from a distance. It is not flush while connecting to the rest of the vehicle. I can see the ground after opening the hood. The engine and all the components are exposed to the elements. This is a new vehicle from the dealership brand. There is no cover for the bo... Read more
Incident date: Oct 2, 2025
We have a 2016 Kia Sorento that has the Snow White Pearl paint. Our vehicle has a tad over 100k miles and the paint is peeling. We take care of our car and always have it clean and do not understand why this is happening. Paint is flaking / peeling off in large amounts exposing the primer underneath. I had a body shop look at it and they say it looks like something went wrong with the painting... Read more
Incident date: Oct 2, 2025
The contact owns a 2017 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V236000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds and depressing the brake pedal, the vehicle hesitated to respond, causing the braking distance to be extended. There was no warning light illumi... Read more
Incident date: Aug 10, 2025
While driving my 2025 Toyota Camry, the infotainment/navigation display screen (center console multimedia system) will randomly and sporadically shut down completely, leaving the screen blank without warning. This has happened multiple times, including while I was backing up and relying on the backup camera, creating an unsafe situation by eliminating visibility. When the screen goes blank while d... Read more
Incident date: Sep 29, 2025
electronic parking brake that cannot be engaged while in "park,"
Crash
Incident date: Sep 30, 2024
The contact owns a 2015 Ram 1500. The contact stated that while driving 60 MPH, the vehicle lost automotive power with the message "Service Electronic Throttle Control" displayed, and the “Electronic Throttle Control System Fault” warning light illuminated and remained illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was advised that the EGR Cooler ... Read more
Incident date: Sep 30, 2024
Engine shuttering and burning oil rapidly.
Incident date: Sep 30, 2025
As I was cruising into a parking space with foot on break at about 1 mile per hour the car suddenly accelerated and hit he side walk. Foot still on break I put car in park and switched off engine. Total cost of repair $11,188.00
1 injured
Incident date: Sep 30, 2025
I want to add an update to my previous report # 11690629. I think it would be helpful to provide what the Max Speed should be based on my input. So, I will just resubmit the previous report with some additional information. On December 31, 2024, I purchased a new Tesla Model 3 Long Range with Full Self-Driving (FSD). The problem is the car goes faster than it should when Full Self-Driving is a... Read more
Incident date: Sep 30, 2025
I want to add an update to my previous report # 11690629. I think it would be helpful to provide what the Max Speed should be based on my input. So, I will just resubmit the previous report with some additional information. On December 31, 2024, I purchased a new Tesla Model 3 Long Range with Full Self-Driving (FSD). The problem is the car goes faster than it should when Full Self-Driving is a... Read more
Incident date: Aug 30, 2025
Car not going out of park. Seems to be stuck in gear. Code P1DAB
Incident date: Sep 30, 2025
The contact owned a 2014 Honda CR-V. The contact stated that while driving approximately 65 MPH on a two-lane road, the contact pressed the brake pedal to avoid rear-ending the vehicle in front. The contact indicated that when pressing the brake pedal, the driver's air bag erroneously deployed, causing the driver to lose control of the steering and crash into a guardrail, where the vehicle came to... Read more
Crash
1 injured
Incident date: Sep 30, 2025
The contact owns a 2014 GMC Sierra 1500. The contact stated that while driving approximately 45 MPH, the vehicle drove over a slight bump in the road. The contact stated that the vehicle bounced, and then there was an abnormal banging sound coming from the rear of the vehicle. The contact recently had work completed on the exhaust system. The contact took the vehicle back to the independent mechan... Read more
Incident date: Sep 30, 2025
The contact owns a 2013 GMC Sierra 3500. The contact stated that while driving at 50 MPH, the ABS independently engaged. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure, and informed the contact that the VIN was not under recall. The approximate fa... Read more
Incident date: Sep 3, 2025
Car frequently dies and won't want to start. Have changed the battery already. Will come to a stop and it will just randomly shut down. Have had to shift to park and restart the car. This is unsafe.
Incident date: Sep 3, 2025
Rear Camera not working properly, Dashboard screen starts rapidly flickering when vehicle put in reverse. Unable to see if anything is behind vehicle.
Incident date: Feb 10, 2022
After applying the brakes in a sudden situation, the automatic emergency braking came on but the car didn't stop. The brake pedal was pushed all the way to the floor board but the car didn't stop and crashed into the vehicle in front. This happened once before but didn't end in a crash. This was a total brake failure.
Crash
Incident date: Sep 29, 2025
During three separate incidents, my vehicle’s engine unexpectedly shut off without warning, twice in the middle of moving traffic and once while idling in a drive-thru when the engine idle stop/start feature was engaged. In each case the vehicle did not immediately restart, leaving me and my family exposed to oncoming traffic and high-speed vehicles, especially once while exiting a highway. The ... Read more
Incident date: Sep 29, 2025
The contact owns a 2022 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the check engine and several other unknown warning lights illuminated. The vehicle was taken to the dealer; however, the diagnostic test was not performed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V... Read more
Incident date: Jul 4, 2025
The contact owns a 2018 Ford Focus. The contact stated that while driving at various speeds, the vehicle was jerking and hesitating while depressing the accelerator pedal. The vehicle was taken to the dealer, where an unknown transmission repair was performed; however, the failure persisted. The local dealer and an unknown dealer were contacted and offered to take the vehicle in a trade-in, but th... Read more
Incident date: Jul 4, 2025
Shift to Park light remains on after you’ve put the car in “park” which could potentially run the battery down. Car does not recognize when it is in “park”. Have to “jiggle” the gear a bit, in hopes that it turns off.
Incident date: Jan 14, 2021
I have major peeling paint issues on my 2019 Honda HR-V with white paint. The top of the car ( roof) and in the hatch area.
Incident date: Sep 27, 2025
The hybrid braking systems on Toyota Prius' manufactured from 2010-2015 had a serious failure of the hybrid braking system that had additional long term warranties to repair, but never recalled in order to save the money from a total recall. The Sloan Toyota dealership in Glenside knew before I purchased the 2013 Toyota Prius I purchased that a serious brake system failure was very probable with m... Read more
Incident date: Sep 27, 2025
Absolutely, [XXX] — here’s a more natural, human-sounding version of your NHTSA report draft: --- Vehicle Issue Report: Chrysler Pacifica I’m reporting ongoing issues with my Chrysler Pacifica that I believe could be safety-related: Clunking Sound: The vehicle makes a clunking noise when shifting gears. Steering Stickiness: The steering doesn’t always respond smoothly — it occasion... Read more
Incident date: Sep 27, 2025
Absolutely, [XXX] — here’s a more natural, human-sounding version of your NHTSA report draft: --- Vehicle Issue Report: Chrysler Pacifica I’m reporting ongoing issues with my Chrysler Pacifica that I believe could be safety-related: Clunking Sound: The vehicle makes a clunking noise when shifting gears. Steering Stickiness: The steering doesn’t always respond smoothly — it occasion... Read more
Incident date: Sep 27, 2025
Component/System: Collision Mitigation Braking System (CMBS) or related software. Vehicle available for inspection. Safety Risk: Vehicle brakes or decelerates unexpectedly during normal driving, risking rear-end collisions. Most recent incident on August 23, 2025, required override by pressing accelerator and shifting to neutral in traffic. Reproduction: Dealer could not replicate issue during... Read more
Incident date: Sep 12, 2025
Component/System: Collision Mitigation Braking System (CMBS) or related software. Vehicle available for inspection. Safety Risk: Vehicle brakes or decelerates unexpectedly during normal driving, risking rear-end collisions. Most recent incident on August 23, 2025, required override by pressing accelerator and shifting to neutral in traffic. Reproduction: Dealer could not replicate issue during... Read more
Incident date: Sep 12, 2025
The contact owns a 2022 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Sep 12, 2025
Steering wheel airbag cover gets extremely hot after driving, was told this is a serious safety concern.
Incident date: Sep 18, 2025
2016 escape rear camera displays upside down. Ford motor just recalled over a million of their vehicles due to safety hazard, Mine is not listed in recall but has exact same safety issue. Contacted FMC and said it's not on the recall list. I ask them to repair just like the others that are being recalled. We bought this new in 2016. They refused although it is an identified safety issue. Thanks [... Read more
Incident date: Sep 18, 2025
CLEAR COAT PAINT IS PEELING. ON TOP OF HATCHBACK. I DON'T KNOW WHEN IT STARTED, I JUST NOTICED IT TODAY 9-29-25. iT IS AVAILABLE FOR INSPECTION UPON REQUEST. NO WARNING MESSAGE PRIOR TO THE PROBLEM. I WENT TO DEALER AND THEY SAID THE PAINT WARRANTY EXPIRED IN 1922 AND THERE ARE NO RECALLS AND NOT EXTENDED WARRANTIES FOR THIS AND KIA HAS NO RESPONSIBILITY THAT'S WHY THEY ONLY GIVE A 3 YEAR, 36,... Read more
Incident date: Sep 27, 2025
MY VEHICLE HAS BEEN DIAGNOSED AS NEEDING THE EXHAUST MANIFOLD BOLTS REPLACED. I HAVE READ THAT THIS IS AN ONGOING ISSUE THAT POSES A RISK TO DRIVERS AND PASSENGERS DUE TO THE FUMES, BUT HAS NOT BEEN RECALLED BY THE MANUFACTURER.