Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 41,082 complaints for BMW
Incident date: Nov 6, 2025
FSD was unable to avoid object in road, may be due to how the adaptive headlights work as I was unable to see the object as well FSD/adaptive headlights may may it hard or impossible to see objects on road at night No In the process of a insurance claim No
Crash
Incident date: Jun 20, 2023
My wife had bought a new 2025 Nissan Murano two days earlier for our 28th Wedding Anniversary. We were rear-ended at a high rate of speed and pushed into a parking lot and went through a chain link fence and hit 3 parked cars. The front end was also at a high rate of speed. My Wife hit her head on the dash with no dash airbag deployment and My Steering wheel airbag did not deploy. This caused my... Read more
Crash
2 injured
Incident date: Nov 3, 2025
The contact owns a 2023 Ford F-350 SD. The contact received notification of NHTSA Campaign Number: 24V806000 (Back Over Prevention, Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available... Read more
Incident date: Nov 1, 2025
I am submitting this follow-up to document new information and continuing concerns regarding my 2024 Cadillac Lyriq EV, which experienced sudden unintended acceleration during a parking maneuver. GM and its claims administrator (ESIS) have now completed their review and issued a denial letter on October 31 2025, stating “no defects were found.” However, the denial included no supporting techn... Read more
Crash
1 injured
Incident date: Nov 1, 2025
I am submitting this follow-up to document new information and continuing concerns regarding my 2024 Cadillac Lyriq EV, which experienced sudden unintended acceleration during a parking maneuver. GM and its claims administrator (ESIS) have now completed their review and issued a denial letter on October 31 2025, stating “no defects were found.” However, the denial included no supporting techn... Read more
Crash
1 injured
Incident date: Nov 1, 2025
I am submitting this follow-up to document new information and continuing concerns regarding my 2024 Cadillac Lyriq EV, which experienced sudden unintended acceleration during a parking maneuver. GM and its claims administrator (ESIS) have now completed their review and issued a denial letter on October 31 2025, stating “no defects were found.” However, the denial included no supporting techn... Read more
Crash
1 injured
Incident date: Oct 14, 2025
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to the local dealer, but the vehicle was not repaired because parts were not yet available. The manufacturer was not contacted. The contact had not experienced a failure.
Incident date: Oct 14, 2025
UNKNOWN - The hydraulics of the power tailgate in the 2016 Honda Pilot are defective. After opening, it randomly starts 1 long continuous beep while the power tailgate closes - and it will not stop. I have had multiple items crushed. I have known other owners of the 2016 Honda Pilot where the hatch closed on them and trapped them in it. This is a huge safety issue! I am afraid when my teenage son ... Read more
Incident date: Nov 2, 2025
Camera that controls ACC LKAS, Lane Departure, collision mitigation system, auto high bean, and braking system alerts kick out intermittently and fail to function while driving.
Incident date: Oct 31, 2025
The contact owns a 2022 Hyundai Cruz. The contact stated that while driving 70 MPH, the vehicle lost motive power but was unable to accelerate above 30 MPH. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission. The contact was ... Read more
Incident date: Oct 31, 2025
The contact owns a 2022 Hyundai Cruz. The contact stated that while driving 70 MPH, the vehicle lost motive power but was unable to accelerate above 30 MPH. The contact was able to pull over to the shoulder of the roadway, where the failure persisted. The check engine warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the transmission. The contact was ... Read more
Incident date: Feb 2, 2024
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, the contact noticed an abnormal ticking sound. In addition, the check engine warning light was illuminated. The contact stated that the following day, the contact changed the oil, and the contact noticed metal shavings inside the oil pan. The contact stated that two days later, the contact stated t... Read more
Incident date: Oct 23, 2025
The contact owns a 2023 Volvo XC40. The contact stated while the vehicle was parked, the front passenger's side seat belt failed to latch as intended. The contact's mother was attempting to latch the front passenger's side seat belt when the failure occurred. The contact stated that the failure could have occurred while the vehicle was being driven. The vehicle was taken to the dealer to be diagno... Read more
Incident date: Sep 13, 2025
The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the ABS, ESC, stability control, and check engine warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that the ABS had failed. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 24V838000 (Service Brak... Read more
Incident date: Nov 2, 2025
While driving on the Thruway, the vehicle tends to misfire which results in lost power to the engine and shaking of the vehicle. The check engine light starts flashing and it becomes unsafe to maintain speeds. The issue was diagnosed as Cylinder 5 Misfire caused by camshaft and lifter failure. This sudden loss of power while driving at highway speeds could cause an accident if it happens during tr... Read more
Incident date: Jul 26, 2025
I WAS DRIVING TO WORK AND HEARD A LOUD NOISE, THEN THE SOUND OF GLASS SHATTERING. I PULLED OVER AND LOOKED AT ALL MY WINDOWS AND DIDNT SEE ANYTHING. I CONTINUTED DRIVING AND I COULD HEAR AIR COMING FROM ABOVE, WHILE AT A REDLIGHT I STARTED OPENING THE SUNROOF COVER AND SAW GLASS. I IMMEDIATELY CLOSED IT AND RETURNED HOME AND GOT MY OTHER VEHICLE. THERE WAS NO CARS IN FRONT OF ME AND NOTHING AB... Read more
Incident date: Jul 26, 2025
For second time the JEEP shut down and (stop) in the middle of a higthly trafic street without any warning. I feel risk for my life, my mother and my 9 year old child.
Incident date: Nov 3, 2025
Numerous defects in my 2024 Honda Civic Sport. I leased this vehicle in January 2024 for 36 months (with a $4,675 down payment and $284.62 monthly payments). From early in the lease, the car has been plagued with serious problems. Below is a chronological list of the issues my vehicle has experienced: Gearbox replacement – Feb 3, 2025 (12,792 miles): The vehicle’s transmission/gearbox failed... Read more
Incident date: Oct 30, 2025
I have taken my truck to two seperate ford dealerships. Both acknowledging something strange on the transmission with the hesitations, the jerkiness and the hard shifting that happens. The first replaced the trans fluid and the filter. The second dealer replaced the valve body. During the 5th visit. They had me drive around their foreman to show him the problems. While he did feel the jerkiness a... Read more
Incident date: Oct 15, 2025
Audio throughout the entire vehicle are malfunctioning as well as the reverse camera malfunction. This has caused a collision the 11th of October. The ACM is severely malfunctioning and causing a huge safety hazard. No audio like radio, etc and alerts make sound not touch panel tones. Camera unavailable alert showed up as well as media unavailable showed on screen.
Crash
Incident date: Oct 15, 2025
Within one month of purchase, the vehicle had been switching out of the Drive gear, and making an unusual noise. The check engine light, and many others appeared on the dashboard. I brought the vehicle to the dealership within the 1 month post purchase, (no warranty) and was told that It was repaired. Within a week all lights re-appeared and the vehicle drove poorly, making an unusual noise. I... Read more
Incident date: May 3, 2025
Fuel injectors failed after 4 years of having the car. This led to misfiring, shaking of car, and complete shut down of car within 10 seconds of starting the vehicle.
Incident date: Oct 31, 2025
The headrest airbag on the driver's side was deployed without any explanation.
Incident date: Oct 31, 2025
Headlight Brightness - it's been degrading for the last 10 yrs to the point that I don't feel safe driving in the dark anymore. I've already had the lenses buffed out, but that only helped about 20%. The brightness looks like I have a dead battery (it's brand new). Not sure if this is a bulb or lens issue but it's not safe.
Incident date: Oct 31, 2025
The contact owns a 2021 BMW X3. The contact stated that upon refueling the vehicle and attempting to start the vehicle, the vehicle failed to start on several occasions. The contact stated that the vehicle was able to restart after several attempts. The vehicle was taken to Auto Zone, where DTC: P0172 and P0446 were retrieved. The contact related the failure to BMW TSB Number: SIB 01 02 24. An ind... Read more
Incident date: Sep 17, 2025
The contact owns a 2009 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 21V052000 (Air Bags) while having an inspection completed. After receiving notification of the recall, while driving approximately 35 MPH, the passenger’s side air bag unexpectedly deployed, damaging the dashboard and fracturing the window. The vehicle had not been taken to the dealer to... Read more
Incident date: Sep 17, 2025
The contact owns a 2015 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed and hauling a boat, the transmission unexpectedly downshifted into second gear. The contact stated that the drive mode indicator light flashed red, and the check engine warning light illuminated. The contact stated that the failure had occurred while driving downhill, and the contact pulled ov... Read more
Incident date: Jun 5, 2025
Loss of power and control of vehicle after getting several malfunction errors on instrument panel. Vehicle estates that several safety controls are switched off until problem is resolved. Eventually vehicle resets itself and works fine for weeks.
Incident date: Jun 5, 2025
Loss of power and control of vehicle after getting several malfunction errors on instrument panel. Vehicle estates that several safety controls are switched off until problem is resolved. Eventually vehicle resets itself and works fine for weeks.
Incident date: Feb 1, 2025
In early May 2023 I was driving my 2018 Elantra vehicle on the expressway. I had hot an area where there was traffic and had to slow down and move along with the speeds everyone else was going. When I slowed down my engine quit. Everything turned off and the car was stalled. I was able to turn the car back on and start the engine but there was a loud knocking sound coming from the engine and when ... Read more
Incident date: Oct 29, 2025
My 2014 Toyota Prius (VIN [XXX] , 77,000 miles) displayed Brake, ABS, and Slip warning lights. A mechanic confirmed failure of the Brake Booster and Pump Assembly (DTC C1391). Toyota previously acknowledged this as a safety-related defect under Customer Support Program ZJB, but my coverage expired because I never received Toyota’s notice dated May 21, 2019. My car has been undrivable for weeks a... Read more
Incident date: Oct 27, 2025
The vehicle has experienced four separate engine shutdowns while stopped in traffic. Each time, the engine turned off unexpectedly, requiring a manual restart. One incident occurred near a railroad crossing with my child in the car. The vehicle also lurches forward at low speeds and hesitates when accelerating after being stopped. These issues persist despite service visits. I believe they may rel... Read more
Incident date: Oct 27, 2025
October 30, at approximately 8:00 AM MDT. While I was heading to work, I was approaching an intersection with a vehicle in front of me making a left turn in the opposite direction was a vehicle also preparing to make a left turn and as I approached the intersection the vehicle turned in front of me. I fully applied the brakes, and the pedal went to the floor, my truck did not stop or slow down. I ... Read more
Crash
Incident date: Oct 15, 2024
The contact owns a 2022 GMC Sierra 1500. The contact stated that while attempting to start the vehicle, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to an independent mechanic to be diagnosed, and DTC: P0449 and P0498 were retrieved. The vehicle was not repaired. The contact related the failure to a Special Coverage Adjustment Program for the Evaporativ... Read more
Incident date: Oct 15, 2024
The rear back up camera is now displaying a message to contact dealership. It freezes up and stops working.
Incident date: May 9, 2017
I purchased a 2018 GMC Sierra 1500 6.2 Denali new. I followed all service requirements including oil changes by GM dealerships. 2025 i noticed my truck power was decreasing. Than I started to hear knocking noses. I took it to a dealership for diagnosis but they couldn't identify anything. Finally it started to skip this is when a dealership diagnose it as being an issue with the active fuel manag... Read more
Incident date: May 9, 2017
Engine Cylinder Head Failure on CPO Mercedes-Benz GLE 350 Vehicle Information: •Make: Mercedes-Benz •Model: GLE 350 •Year: 2020 •Mileage at time of issue: 90,000 Summary of Complaint: The vehicle experienced a premature cylinder head failure, resulting in significant engine damage and repair costs. There were no prior warning lights or diagnostic codes indicating a problem before the fa... Read more
Incident date: Jul 16, 2025
*2005 BMW K1200s ABS Power Brake system became and is Intermittent. Is available for inspection. Dealer owner and mechanic stated they were unaware of any said BMW ABS problems * On my birthday , Riding my motorcycle approximately 40mph, no indicator light on, no prier symptoms existed and unaware that the ABS Power Brake system was (off) not operating and as I needed to slow down, the system allo... Read more
Crash
1 injured
Incident date: Aug 20, 2025
At 90,000 miles ABS, traction control and brake light came on, mechanic said it’s a defective ABS module, and that there are none available anywhere, it’s under engineering review. This is a known issue, and now a recall for 2017 and above, my Ram is a 2016, same part. This poses a safety risk as the brakes can lock up, causing an accident. It’s going on 2 years with still no modules availab... Read more
Incident date: Aug 20, 2025
While accelerating car jerks at times. At time car will go in limp mode I’ll have to safely try to get to side of road turn car off. Restart and continue driving. I’ve changed spark plugs, coil packs, turbo, fuel injectors, fuel pump and battery. I continue to put money into my car and nothing helps.
Incident date: Aug 20, 2025
While accelerating car jerks at times. At time car will go in limp mode I’ll have to safely try to get to side of road turn car off. Restart and continue driving. I’ve changed spark plugs, coil packs, turbo, fuel injectors, fuel pump and battery. I continue to put money into my car and nothing helps.
Incident date: Oct 9, 2025
The contact owns a 2020 Ram Promaster 1500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was black or inverted while reversing. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manuf... Read more
Incident date: Oct 9, 2025
Odometer Fraud. The contact purchased a 2013 Porsche Panamera. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of the purchase, the vehicle's mileage was 80,000. It was later discovered that the mileage was approximately 180,000.
Incident date: Oct 26, 2025
The contact owns a 2025 GMC Sierra 1500. The contact stated that while tapping the accelerator pedal, the vehicle suddenly accelerated. The contact stated that the tires were squealing. The contact drove over a cement barrier after depressing the accelerator pedal. There were no warning lights illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer ... Read more
Incident date: Sep 30, 2025
the vehicle fails to accelerate when coming of a turn, the accelerator pedal does not respond for several seconds, then the vehicle lunges forward. Ford was contacted and no fix for this problem. I think this is very dangerous.
Incident date: May 29, 2025
Odometer Fraud. The contact investigated a 2003 Toyota 4 Runner. The contact stated that during the investigation, he discovered a fraudulent scheme of approximately 15 vehicles with odometer fraud. The contact stated that the suspects targeted Facebook Marketplace victims by spraying oil on the engine prior to test-driving the vehicle, and when the vehicle began smoking, the suspects would ask fo... Read more
Incident date: Oct 22, 2025
See attached document for complaint. To Whom It May Concern, I am writing regarding the recall on my 2021 Chevy Suburban. While I understand there is currently no active solution for the issue, I want to stress the seriousness of the situation. As a mother of [REDACTED] living in Wisconsin, I am deeply concerned that if my truck were to shut down due to engine failure and we could not get help ... Read more
Incident date: Apr 10, 2025
ALL TIRES MENTIONED HERE ARE PIRELLI ZERO RUN FLAT TIRES (MBQ-8-40-3071, PIRELLI 255/35R21) My Mercedes EQE equipped with 21” AMG wheels has suffered six blowouts using Pirelli ride fat tires that came with the car. It seems the car is too heavy for this tire/wheel configuration, which is a standard option and was installed on the car when I leased it. EQE, EQS, and S Class owners have reported... Read more
Incident date: Mar 20, 2025
I was driving on the highway and my hood came up and hit my windshield. The windshield was cracked. The hood brackets were bent and the hood was dented. A trooper arrived on scene. The hood was tied down with bracing and needs repair. The hood latch gave way.
Incident date: Sep 6, 2025
Auto “steering assist failure” occurred, very difficult to steer, very dangerous and could have caused wreak if actively driving when it failed. Dash light indicates steering assist failure. Appears this is an ungoing problem with ford flex vehicles since 2010 I do not see recall for my 2014 flex but same issues had recalls for flex up to 2013. I am reporting due that I believe this is a... Read more