Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,555 complaints for BMW
Incident date: Oct 2, 2025
Car was taken in for service for a water pump recall. When I receive the car back there is a radiator photo on the dashboard as if there is low coolant. After returning the car to BMW they are stating that the water pump part that was fixed has nothing to do with why there is now a coolant leak from the back of the radiator. The fuel leak is coming from the fuel pump.
Incident date: Oct 1, 2025
Car stopped dead as I merged into a major highway and said hybrid battery issue and requested to be moved into park. I turned off the car and on and put it in esave mode to move it - very dangerous
Incident date: Mar 1, 2025
After a recent over the air software update the vehicle will just shut off while while driving with no way to accelerate or maintain speed. The vehicle just coasts to a stop.This caused me to have to stop in traffic, shift to park and restart the vehicle. This has been happening consistently since the software update on 10/10/25. I am going to have the vehicle towed to the dealership as it's n... Read more
Incident date: Oct 6, 2025
The plastic covers on the roof rails are both loose and constantly pop out. I'm nervous that they are going to fly off when driving, causing an issue for other drivers.
Incident date: Oct 6, 2025
On [XXX], while driving on a busy boulevard in Wilmington, Delaware, my 2020 BMW 750i suddenly lost all power (engine and electrical) without any warning. The vehicle completely shut down in traffic, creating an extremely dangerous situation. There were no warning lights or messages before the failure. I called BMW Roadside Assistance for help but was informed that because my warranty had just ex... Read more
Incident date: Oct 6, 2025
On [XXX], while driving on a busy boulevard in Wilmington, Delaware, my 2020 BMW 750i suddenly lost all power (engine and electrical) without any warning. The vehicle completely shut down in traffic, creating an extremely dangerous situation. There were no warning lights or messages before the failure. I called BMW Roadside Assistance for help but was informed that because my warranty had just ex... Read more
Incident date: Oct 8, 2025
The contact owns a 2020 Chevrolet Camaro. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, prompting the contact to pull over to the shoulder of the roadway and shift into park. Upon shifting back into drive, the vehicle suddenly accelerated independently. The contact was able to regain control of the vehicle before a crash could occur. The... Read more
Incident date: Oct 8, 2025
Started as low creaking noise coming from front left wheel. Slow speeds, over small bumps. Over time (one month), creaking noises became louder and more frequent. At that time, steering was starting to feel stiff when turning to the left. Taken to 2 BMW dealerships who said it was just a noise and that both tie rods would have to be replaced. Upon further investigation, these noises and handling... Read more
Incident date: May 1, 2025
While using the heated steering wheel function on my 2020 Land Rover Defender, the steering wheel began to overheat significantly after being turned on for a short time. The surface temperature became so hot that it burned and discolored the leather, releasing a strong burnt smell. This overheating poses a serious fire hazard and could easily burn the driver’s hands during operation. This issue ... Read more
Fire
Incident date: May 1, 2025
Vehicle: 2018 BMW X3 VIN: [XXX] My 2018 BMW X3 has had continuous oil and coolant leaks for several years. Major parts have already been replaced including the turbocharger, oil cooler, water pump, turbo lines, radiator hose, thermostat, and valve cover gaskets. The dealer recently confirmed my crankshaft seals are leaking. These issues are consistent with a defective Positive Crankcase Ventila... Read more
Incident date: Aug 25, 2025
The contact owns a 2016 Dodge Durango. The contact stated that while driving at an undisclosed speed, there was a strong fuel odor in the interior of the vehicle. No warning lights were illuminated. In addition, the contact stated that while the vehicle was parked, the contact noticed the strong fuel odor. The contact was employed by an independent mechanic, so the independent mechanic inspected t... Read more
Incident date: Oct 2, 2025
The blinkers ...window wipers ...brights. horn.. battery draining. Horn. Staling. Someone said it's the TIPM.WHICH WAS RECALLED yeARS BACK. I JUST GOT THIS CAR NOT EVEN 2 YEARS AGO.and it's unsafe . I can't see and scared the airbags are gonna diploy
Incident date: Oct 8, 2025
In August 2022, with approx. 92,000 miles, my 2017 Honda Pilot received fuel injector replacement and a PCM update under Honda TSB 20-100, performed by Schaumburg Honda. This Technical Service Bulletin is known to have downstream impacts on emissions systems if the root cause is not fully corrected. On August 13, 2025, at 134,045 miles, the vehicle triggered a P0430 code (“Bank 2 Catalyst Effic... Read more
Incident date: Sep 11, 2025
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the infotainment system screen experienced ghost touching, causing the U-Connect system to engage the heat and other functions unintendedly. The contact stated that upon inspecting the vehicle, the contact noticed that the infotainment system screen was delaminated, which the contact related to the failure. ... Read more
Incident date: Aug 28, 2025
The panoramic sunroof in my 2024 Hyundai Tucson Limited shattered while driving on the interstate. It sounded like an explosion and frightened me while driving. I was able to maintain control of my vehicle, and fortunately, my headliner was closed, preventing glass from falling on me. The flying debris created a hazard for other drivers. I took my vehicle to the Hyundai dealership where I purcha... Read more
Incident date: Aug 28, 2025
See attached document for complaint.
Incident date: Sep 3, 2025
Bought 2025 Dodge Ram on 9/9/24. Since then I have had it into the shop 10+ times. There is a check engine light that comes on. Engine runs VERY rough and erratic. Had issues driving away from a stop light, chugging, lack of power. Making a left hand turn is taking my life in my hands! Each time at the dealership, they run the codes. P0300 is the primary. They just say its a known issue. Manu... Read more
Incident date: Dec 4, 2024
Low compression on cylinder 3 and 4 and the car only has 40,000 miles on it. It's not covered in warranty because it's a 2018 model but I've only had the car for 1.5 years and still owe 18,000 on it and I'm a officer and a single mother and can't afford to let the car go back when Kia knows these cars have engine issues and low compression engine problems.
Incident date: Dec 4, 2024
Vehicle has displayed drivetrain and high-voltage-battery fault warnings on three separate occasions — December 2024, July 2025 (after replacement of a high-voltage-battery cell), and September 2025. Despite multiple service visits and nearly 90 days out of service, the same safety-related warnings have recurred. BMW NA and the servicing dealer (Chapman BMW Chandler, AZ) ultimately returned the ... Read more
Incident date: Dec 4, 2024
Vehicle has displayed drivetrain and high-voltage-battery fault warnings on three separate occasions — December 2024, July 2025 (after replacement of a high-voltage-battery cell), and September 2025. Despite multiple service visits and nearly 90 days out of service, the same safety-related warnings have recurred. BMW NA and the servicing dealer (Chapman BMW Chandler, AZ) ultimately returned the ... Read more
Incident date: Jan 8, 2025
It randomly will not start and will need a jump start to get going. My safety has been put at risk due to not being able to start the car while in unfamiliar locations. I have had fhe battery and alternator checked and both came back with no issue. No symptoms. Just the issue of not starting even after driving around all day. There’s no pattern when it comes to knowing if it will start or not.
Incident date: Jan 8, 2025
The contact owns a 2015 BMW 428I. The contact stated that while driving at an undisclosed speed, the coolant warning light intermittently illuminated on several occasions. The contact was informed that the VIN was included in NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). The vehicle was taken to a dealer, where it was diagnosed that there was an electrical connec... Read more
Incident date: Aug 15, 2025
There was an unknown problem with a fuel injector that resulted in the a vapor lock of the engine. This incident happened in traffic while idling at a stop light. There was zero stress on the engine at the time of the incident. This was a busy intersection, and I could have been pushed into oncoming traffic. There were no warning lights(check engine or otherwise) indicating and engine related fail... Read more
Incident date: Sep 25, 2025
The contact owns a 2018 GMC Terrain. The contact stated that while driving at an undisclosed speed, the unintendedly decelerated and failed to properly accelerate. The vehicle was taken to the local dealer, who diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The transmission was replaced with a used transmission, but the failur... Read more
Incident date: Sep 25, 2025
Engine over heating alert issued and to pull over immediately. We had car towed to bmw dealership who stated it is water pump issue. This is a known issue for this make and model but recall not in effect for our vin. We are having the same issues as stated in recall for water pumps and temperature control issues. Just because our vin number is not associated with this recall they will not repair t... Read more
Incident date: Oct 8, 2025
Engine Failed Mid Drive. Started with knocking sound then went into limp mode and then shut off and did not want to start. Car failed in the middle of traffic and could of injured me and others. I've read of other failures of the same models but for some reason the 2017 model isn't eligible for the settlement even though the same issues are present in the 2017 Kia Soul Models. Had to have my vehic... Read more
Incident date: Oct 7, 2025
Roof started to show lines that turn into cracks exposing the internal metal frame.
Incident date: Oct 7, 2025
I noticed one of my daytime running lights on the driver’s side laser headlight had turned yellow, instead of white like the others. I took the vehicle to the dealership and they said that the LED module that powers that daytime running light has overheated and caused the light tube to burn and melt. The dealership advised that the passenger side is also slowly starting to do the same thing. The... Read more
Incident date: Oct 6, 2025
My 2020 Kia Telluride, the oil housing unit started leaking earlier this year and was replaced it was low on oil. The oil light never came on.after that it started consuming oil. It consumes a quart of oil about every 100 to 200 miles. I’ve spoken to Kia about this and they said it’s common. They can do a consumption test, and if it fails, it’ll need a new engine but kIA will not replace it ... Read more
Incident date: Oct 1, 2025
The contact owns a 2024 Tesla Model Y. The contact stated that while driving at an undisclosed speed, the front driver’s side seat failed to adjust to the intended position while the digital screen was in use. No warning light was illuminated. In addition, the contact stated that when the manual front driver’s side seat control pad was in use, the manual front seat control pad felt fragile and... Read more
Incident date: Sep 18, 2025
Steering doesn't return to center after turning. In sweeping turns, it is quite dangerous as the vehicle wants to push harder into the turn and requires operator to push the wheel back toward center to keep the vehicle on the road
Incident date: Sep 18, 2025
The contact owns a 2020 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not expe... Read more
Incident date: Sep 18, 2025
While driving my 2025 BMW X5 xDrive50e, a “Power Supply Malfunction – Stop Vehicle Immediately” warning appeared on the dashboard, advising me to pull over and call roadside assistance. The vehicle had previously been repaired for the same issue at Braman BMW in Miami, but the malfunction recurred the next day after getting it back. Prior to this, the car was out of service for 103 days fol... Read more
Incident date: Oct 4, 2025
I am a 77 year old senior and was driving my 2025 Hyundai Tucson Highbrid at approx. 70 MPH on the highway, then suddenly there was significant shuddering through the Tucson with noticeable loss of power. The Tucson dropped to 30 MPH. After that it would accelerate with significant shuddering. This would repeat several times while driving. In addition there were no Malfunctioning indicators, or w... Read more
Incident date: Oct 6, 2025
one or more of the rear-wheel speed sensors may experience an electrical failure, which potentially could lead to a disablement of the Electronic Stability Control (“ESP”) control unit functions. If ESP control unit functions are disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
Incident date: Aug 20, 2025
After Super Cruise disengages and applies the transition brake, the brake pressure sometimes doesn’t release. The vehicle remains partially or fully braked and won’t roll freely for up to 30 minutes while on a freeway or highway. We are able to move the car to the side of road when this happens but slowly. In one case we attempted to exit the freeway and the breaks got so hot they locked up in... Read more
Incident date: Sep 30, 2024
We were almost in a major accident with 6 passengers in our 2023 Hyundai Palisade. On Wednesday, Oct 1, 2025 we were driving our Palisade to McDonalds off Highway 98 (Navarre Parkway). Please see pics. When we left McDonalds we went on a side road to enter Highway 98. Now on this side road (see pictures) there is some type of metal grate in between the road...well when we went over the grate a... Read more
Incident date: Sep 1, 2025
On occasion (several times in a month) I will drive the car listening to the radio. I then park for a short time and turn the car on and drive away when I notice that the radio isn;t on as it was when I parked. I then have to pull over, park the car, shut off the engine then restart. Now the redio comes on. I am concerned that other safety items are also non functioning when this happens. The... Read more
Incident date: Mar 15, 2024
Vehicle Information: 2026 Tesla Model Y Mileage: ~2,700 miles Purchased: July 2025 Complaint Description: I purchased a brand new 2026 Tesla Model Y in July 2025. At only 6 miles, the car already had an antenna issue that required a week in service. Now, at just 2,700 miles, the air conditioning has completely failed — no airflow at all. This failure occurred suddenly and without warning. The ... Read more
Incident date: Mar 15, 2024
The contact owns a 2016 Toyota Avalon. The contact stated that while driving approximately 70 MPH, the sunroof glass shattered. The contact stated that there was no glass inside the vehicle because the sunroof shade was in the closed position. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 95,500.
Incident date: Sep 1, 2025
The contact owns a 2015 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V270000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was distorted while reversing. The vehicle was taken to the dealer, where the contact was informed that no failure was found. The vehicle was not repaired... Read more
Incident date: Sep 23, 2025
Transmission went out at 40 thousand miles.this car has been serviced and maintaned as directed. No rough use what so every.
Incident date: Oct 2, 2025
I was going through an intersection on a city street at approximately 35 mph. There were no vehicles or obstacles in front of my car. My emergency braking feature engaged, bringing me to a sudden stop in the middle of the intersection. Had a car been behind me, I certainly would have been rear ended. I have not taken my car in yet. I regularly maintain my car and did not have any error/warning mes... Read more
Incident date: Oct 2, 2025
The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (SERVICE BRAKES, HYDRAULIC) and 25V572000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was n... Read more
Incident date: Aug 10, 2025
I purchased this vehicle in March 2021 and noticed the issue with the transmission the first time I operated the vehicle. There is a grinding sound whenever the transmission is placed in third gear. I brought the car to Acura by Executive in Wallingford, CT at some point in 2021 to enquire about the issue. I was informed by the service advisor that the problem is a known issue but because there is... Read more
Incident date: Sep 29, 2025
My car has been having a problem with traction control/service stabilitrak and losing power to the engine since I purchased it. The problem was only occasionally, now it does it EVERYTIME I drive. First it pops up with traction control off message, once that happens it starts to lose power to the engine making the car(heavy car) shudder so bad I cannot drive. The transmission lags on acceleration ... Read more
Incident date: Sep 30, 2024
I have taken my car to the dealership is three different occasions and reported problems with the screens (they go black, even when driving), rear-view image missing, proximity sensor malfunctioning (beeps even when there are no objects or cars around) and the driving assistance system (constantly disengages and reports it, without intervention). Additionally, I've read that the recalls talks abou... Read more
Incident date: Sep 30, 2024
Paint delamination has exposed bare metal on hood/roof/trunk. Corrosion is spreading, which can compromise crashworthiness and latch integrity. Additional peeling near the window trim near the roof is beginning to corrode. This part of the vehicle is structural and could compromise roof strength. This issue is a world wide(yes Canada too) has understood this issue and has consistently been on t... Read more
Incident date: Sep 30, 2025
The electronic dashboard and heads up display go blank for as little as a few seconds to over 30 seconds. This happens over and over again. Sometimes in doesn't happen at all but more often than not it does. I have no data when this does this, no idea what speed I'm going at, no data about the blind spot safety controls. Nothing. If it unsafe to drive without knowing what speed you are going and o... Read more
Incident date: Sep 30, 2025
The electronic dashboard and heads up display go blank for as little as a few seconds to over 30 seconds. This happens over and over again. Sometimes in doesn't happen at all but more often than not it does. I have no data when this does this, no idea what speed I'm going at, no data about the blind spot safety controls. Nothing. If it unsafe to drive without knowing what speed you are going and o... Read more