Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 41,082 complaints for BMW
Incident date: Mar 2, 2026
When driving the vehicle on I-94 near Taylor, MI, 2 codes popped up on my dashboard cluster: 1) Transmission System Problem 2) Blind Spot Info System Problem When diagnosing this at a local auto stores & the Honda dealer itself, a stored code of DTC P0741 Torque Converter Clutch Circuit Performance or Stuck OFF is listed. Honda has identified a problem with this under Service Bulletin 23-078, bu... Read more
Incident date: Dec 31, 2025
The contact owns a 2023 Hyundai Palisade. The contact became aware on the website that the VIN was associated with NHTSA Campaign Numbers: 26V034000 (Air Bags) and 25V607000 (Seat Belts); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manu... Read more
Incident date: Dec 31, 2025
The contact owns a 2023 Hyundai Palisade. The contact became aware on the website that the VIN was associated with NHTSA Campaign Numbers: 26V034000 (Air Bags) and 25V607000 (Seat Belts); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manu... Read more
Incident date: Jan 4, 2026
ICCU and fuse iccu and fuse p1a9096 error. Car had electrical warnings and lost power 2 miles from home with only 7000 on vehicle. Car was only able to go 10mph to get home. Parts on back order from Hyundai.
Incident date: Feb 1, 2023
I have replaced two brand new tires on the back right. I then saw that there was a TSB for the very issue im having with my vehicle. A slow loss of air from the back right tire. The TSB link is https://www.nhtsa.gov/?nhtsaId=11017016 Its a slow.loss of air that eventually ends you up with a blown tire on the side of the road which has happened twice to me now. There is no location on the vehicle f... Read more
Incident date: Feb 1, 2023
Vehicle: 2019 Tesla Model X VIN: [XXX] Component: Suspension/Steering/Drivetrain Defect Description: Three concurrent Technical Service Bulletin failures: 1. TSB SB-21-39-001: Front drive unit halfshafts premature failure (manufacturing defect, pre-May 2019 builds) 2. TSB SB-20-32-004: Steering intermediate shaft corrosion due to inadequate road contaminant protection (design defect) ... Read more
Incident date: Nov 20, 2024
Hi I bought a Jeep Cherokee Trailhawk 2018 at GM Motors (Old Bridge), I have on open recall and I take it to the dealer, Jeep Dodge Chrysler located at Bloomfiel, I talked to Tony the supervisor and they refused to fix it,this incident happened last July he told me come back in 6 months so in December when I get there he told me they have a lot of work call them in January, and when I call them la... Read more
Incident date: Mar 3, 2026
Manufacturer Name : Nissan North America, Inc. Submission Date : SEP 19, 2024 NHTSA Recall No. : 24V-700 Manufacturer Recall No. : R24B2 My Vehicle: 2019 Nissan LEAF Description of the Safety Risk: While the vehicle is Level 3 quick charging, the increased electrical resistance could result in rapid heating of the battery. If quick charging continues, a battery fire may occur increasing the ris... Read more
Incident date: Feb 18, 2026
Driver Side Day Time Running Does not work. This is a very common problem with 2021 and up Dodge Durang's . Driving light are a safety feature. Some states require them to be on.
Incident date: Mar 3, 2026
I have been told that I need to replace the ABS module. It is causing my trailer brakes not to work, the ABS is not working, and the Anti-Sway is not working. The dealership told me that the part has been back order for over a year. I do not feel that the vehicle is safe to use and we cannot pull our camping trailer with the vehicle. I cannot find a solution other than to trade in the vehicle, whi... Read more
Incident date: Mar 3, 2026
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving at 35 MPH, there was a metallic sound as if a bolt had fallen inside the engine compartment and was rotating and spinning. The vehicle was taken to the dealer, where it was diagnosed, and determined that the camshaft and the engine lifters had failed and needed to be replaced. The vehicle was not yet repaired. ... Read more
Incident date: Nov 20, 2025
When putting vehicle in park, I get a message on dash that says "shift to park" when the vehicle is already in park. The vehicle electrical components does not turn off. Sometimes if I wiggle/hit or stick my hand under the steering wheel adjustment lever I can get it to turn off. Becoming more troublesome. Through research I see it is a common issue among GM/Chevy vehicles.
Incident date: Feb 14, 2026
The vehicle suddenly loss power while I was driving on a busy interstate. I was almost rear-ended by the vehicle behind me. I had to coast my vehicle to the shoulder of the road crossing lanes of traffic without power! It was terrifying. I could have been wrecked our worse! The check engine lights flashed on saying: "Service Electronic Throttle Control" and "Start / Stop unavailable". I took the... Read more
Incident date: Feb 14, 2026
At 64000 miles my 2019 Chevy Tahoe has to be replaced due to lifters failing. GM/Chevy wants to charge me $17000 to install a new 6.2L - V8 engine. (Same engine that had the lifter problem). That engine has been recalled on earlier and later models. What do I do to fight the cost of new motor ?
Incident date: Mar 1, 2026
Vehicle is consuming or burning oil at a high rate. While dealer has done an oil consumption test and claimed it was "within tolerance," I have on multiple occasions had the car start to shudder at 2,000 miles since last oil change only to find the oil wasn't even on the stick anymore. The symptoms go away when adding oil, on some occasions more than 4 quarts of oil need to be added to get the oil... Read more
Incident date: Jan 1, 2026
My wife was driving our Ioniq 5 on the freeway. She received a message on the dash about the electrical system (probably ICCU failure), and then the car limited itself ("turtle mode") so that the max speed was 20mph. A minute or two later it slowed down even further to 10mph. She was able to get off the freeway safely.
Incident date: Feb 5, 2025
1st instance: Battery Coolant errors that occurred on and off. 2nd instance: The ICCU unit failed and car was not able to charge via level 2 and only fast charge. Car was still operable. Dealer replaced ICCU 3rd instance: The ICCU failed and car was rendered inoperable. Dealer Replaced ICCU. We are now on our third ICCU since we purchased the car in 11/26/2022. This would be considere... Read more
Incident date: Mar 26, 2024
The coolant control valve failed. This is a known failure point of poor design and on every other truck from 2019-2023 with the duramx LM2/LZ0 engine, they are covered by a special service warranty to 150,000 miles. GM knows this items fails and puts consumers lives at risk when the failure throws the truck into limp mode on the freeway. They refuse to do a recall to avoid doing the right thing.... Read more
Incident date: Feb 28, 2026
The contact owns a 2023 Honda Pilot. The contact stated that while driving at an undisclosed speed, the rearview mirror console located near the front windshield became inoperable. There was no warning light illuminated. The contact stated that upon inspecting the area, the rearview mirror console was extremely hot to the touch. The dealer was contacted. The vehicle was not diagnosed or repaired. ... Read more
Incident date: Mar 10, 2025
After hitting a deer, the body shop fixed the damage to the front part of the vehicle. They realized the battery kept being drained even after purchasing a new one. It’s now at a dealership and they are staying it needs a new ONSTAR module, not sure when it will come in either. I’m paying for a rent car that I can’t afford to pay for anymore. I wanted them to just do away with the ONSTAR but... Read more
Crash
Incident date: Mar 10, 2025
Daytime running lights has failed on the front headlights and follows pattern similar to known Special Service Message 75479. This reduces safety due to lower visibility since the DRLs should operate during normal driving conditions. I have reached out to the dealer and the Land Rover Corporate, both of which refuse to fix the issue unless I pay for parts and labor (est cost $5000+). This issue is... Read more
Incident date: Feb 13, 2026
My 2015 Hyundai Santa Fe with approximately 101,000 miles has experienced gradual deterioration of both low beam headlights. The light output is extremely dim and unsafe for night driving. Visibility is significantly reduced, making it difficult to see lane markings, pedestrians, and road hazards. The issue developed gradually over time and affects both headlights equally, suggesting an internal p... Read more
Incident date: Mar 2, 2026
Vehicle is shifting extremely hard vehicle has 115*** miles. If the transmission fails in the interstate it can cause a major accident or even death Multiple owners have the same issue with faulty components related to the transmission no warning lights on the dash the hard shifting gets worse as the transmission temp gets hotter
Incident date: Mar 2, 2026
On Friday February 27, 2026 as the vehicle was being driven it caught fire. Fire department and sheriffs office was called to the scene. Vehicle fire was put out but the whole front end burned.
Fire
Incident date: Mar 2, 2026
On Friday February 27, 2026 as the vehicle was being driven it caught fire. Fire department and sheriffs office was called to the scene. Vehicle fire was put out but the whole front end burned.
Fire
Incident date: Dec 31, 1969
The contact owns a 2015 Dodge Dart. The contact stated that while the vehicle was in park(P), the parking brake was set to keep the vehicle from rolling away. The contact received notification of NHTSA Campaign Number: 25V674000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a rea... Read more
Incident date: Dec 31, 1969
The contact owns a 2021 Toyota Rav4. The contact stated that while fueling the vehicle, the fuel tank failed to register the correct fuel level. The contact stated that the fuel warning light illuminated intermittently while driving and while the vehicle was parked. Additionally, the fuel gauge displayed inaccurate readings and eventually became inoperable, leaving the contact unaware of when the ... Read more
Incident date: Feb 28, 2026
I am submitting this complaint because my vehicle’s driver seat has a dangerous and unpredictable defect that creates an immediate safety hazard. While the vehicle is in motion, the driver’s seat will suddenly and randomly move forward without warning, pushing the driver into the steering wheel and crushing the leg and footwell area. This is not a minor adjustment issue—it is a sudden mechan... Read more
Incident date: Feb 19, 2026
I am submitting this complaint because my vehicle’s driver seat has a dangerous and unpredictable defect that creates an immediate safety hazard. While the vehicle is in motion, the driver’s seat will suddenly and randomly move forward without warning, pushing the driver into the steering wheel and crushing the leg and footwell area. This is not a minor adjustment issue—it is a sudden mechan... Read more
Incident date: Feb 19, 2026
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine and the HVAC systems. Specifically, a persistent "ghost misfire"—where the engine vibrates and shudders without triggering a dashboard warning light—and a total heater failure. The vehicle is currently held at the dealership; all service records (RO# 367641, 367891, 367980, 368179) ... Read more
Incident date: Feb 19, 2026
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine and the HVAC systems. Specifically, a persistent "ghost misfire"—where the engine vibrates and shudders without triggering a dashboard warning light—and a total heater failure. The vehicle is currently held at the dealership; all service records (RO# 367641, 367891, 367980, 368179) ... Read more
Incident date: Mar 1, 2026
Persistent ICCU failure causing charging interruptions, “Check Vehicle Charging System” → “Stop vehicle and check power supply” warnings, low 12V battery voltage (down to 12.1V), and risk of power loss/strand. Kia Connect sent “Charge Interrupted” alert during a session that reached 99%. Multiple prior recalls/attempts failed to resolve (Sep 2023 TSB ELE291 BMS, Jun 2024 SC271 ICCU S... Read more
Incident date: Feb 15, 2026
My car’s power system is totally off twice suddenly ( around 4:00pm & 8:30pm) when I completely stop at the traffic light. Cannot re-start the car, cannot open the rear doors, cannot turn on the emergency light to warn other cars. After waiting for a a few minutes, the power is back, I can start my car again When my car totally loss power at 8:30pm and cannot turn on the emergency light at ... Read more
Incident date: Feb 27, 2026
1, The rear taillights fill up with water making it difficult to see the lights when breaking. 2, The engine had to be repaired due to power failure and was told that the cams and lifters were worn out on drivers' side at 85000 miles. The garage said this should not have happened. And that they have had to repair other vehicles too and Dodge would not cover it.
Incident date: Feb 25, 2026
Oil pump is made of plastic causing it to fail after a certain time and can lead to a total engine loss if not swapped out with BMW’s updated oil pump. They are aware of the issue but neglecting to handle the problem.
Incident date: Feb 22, 2026
Traveling at 60MPH on a highway in the middle lane when my truck lost complete power steering. It felt as if I had zero control over my truck at a high speed. I managed to slow down and made it onto the shoulder without crashing. Had my truck towed to Dodge Chrysler ram dealership. Before dropping it off I saw there were at least 10 recalls for my truck that I mentioned to technician. They plugged... Read more
Incident date: Feb 28, 2026
Woke up to my passenger seat burnt up, liquid oozing out the burnt up seat and wires and metal sticking out. Looks like the fire started under the seat.
Fire
Incident date: Mar 4, 2025
2025 CHEVROLET EQUINOX HAD, ON NUMROUS OCCASIONS, COMPLETE POWER FAILURE. THE VEHICLE HAD TO BE JUMP STARTED MORE THAN ONCE. THE VEHICLE WAS BROUGHT IN TO THE DEALERSHIP, BY THE OWNER, WITH POWER FAILURE CONCERNS. THE VEHICLE WAS TOWED TO THE DEALERSHIP DUE TO COMPLETE POWER FAILURE CONCERNS. THE VEHICLE HAD BRAKE PEDAL ISSUE WHEN POWER FAILURE OCCURRED. MEANING THE BRAKE PEDAL WAS NOT ABLE TO BE ... Read more
Incident date: Mar 4, 2025
2025 CHEVROLET EQUINOX HAD, ON NUMROUS OCCASIONS, COMPLETE POWER FAILURE. THE VEHICLE HAD TO BE JUMP STARTED MORE THAN ONCE. THE VEHICLE WAS BROUGHT IN TO THE DEALERSHIP, BY THE OWNER, WITH POWER FAILURE CONCERNS. THE VEHICLE WAS TOWED TO THE DEALERSHIP DUE TO COMPLETE POWER FAILURE CONCERNS. THE VEHICLE HAD BRAKE PEDAL ISSUE WHEN POWER FAILURE OCCURRED. MEANING THE BRAKE PEDAL WAS NOT ABLE TO BE ... Read more
Incident date: Feb 12, 2026
This vehicle is still using the defective style piston rings causing oil consumption of 1.5qts in 1000miles, With only 100,000miles. This has been ongoing since we purchased the vehicle with 94,000 miles. This needs to be issued as a recall to replace piston rings or the engine entirely. My valuemax level 4 extended warranty is refusing to repair the issue stating hyundai/kia has carbon buildup on... Read more
Incident date: Feb 28, 2026
The transmission shifts hard when downshifting from 10th gear on the highway. There is a loud audible clunk that you can also physically feel. Also when shifting around 3rd gear during city driving there is the same problem. Both of these could lead to loss of traction/vehicle control.
Incident date: Feb 28, 2026
Complete engine failure. Car was burning oil, wasn't aware. Since I am an on the road salesman I travel alot and get oil changes consistently. Then recently the engine oil light keeps coming on when rounding bends or stopping on a hill. I checked the dip stick and see oil is Half gone in between oil changes. The car stalled as I was approaching a dangerous intersection. Thankfully I was able to st... Read more
Incident date: Feb 28, 2026
Hello. I brought my Tesla Y to Tesla service local at 7077 W. Sahara Av., Las Vegas, NV. To fix noise in the breaks on Aug 28, 2025, After that on the same day i went to drive Tesla and I started feeling severe ear pressure, heart pressures, severe body pain from high EMF exposure, also severe electric shocks from the floor, seats, back of the seat, wheel, it has been constantly ongoing for alrea... Read more
Incident date: Feb 28, 2026
My son is a mechanic and realized there was an issue. He found this issue: The engine loss compression on number four-cylinder severe power loss inspected; found damage to top of number four piston, most likely due to valve failure. He took to Ford dealership in Tuscaloosa, AL. They agreed with the assessment. Ford Motor Co.would not repair, stating this issue was not caused by recall.
Incident date: Feb 27, 2026
I took it to the Ford dealership and they diagnosed it as having a parasitic draw from the 12 V battery when the car is shut down so when you go to get into the car if the battery is dead, they will fix it for $425 however, this problem was a recall in 2013 and my car did have a recall done to it. However, the issue is still going on therefore I feel as though the customer should not be charged. M... Read more
Incident date: Feb 27, 2026
I'm experiencing the wheel lock from downshift referenced in Investigation: EA26001. I've experienced it when downshift happen going down canyons in Utah. Additionally, I have downshift issues when going uphill. It triggers P0741-00 and P1744-00, which appears that it could be an issue with the lead frame.
Incident date: Feb 27, 2026
My fuel tank cracked due to the purge valve ann also once in a while the steering assist fails
Incident date: Feb 1, 2026
I am submitting supplemental information regarding Complaint #11716907 involving a 2026 GMC Yukon XL AT4 equipped with the Brembo brake package. Following my original submission, GM's Executive Resolution Office provided written clarification of its disclosure position. GM states that the spare tire compatibility limitation associated with the Performance Brake Upgrade is disclosed through a hang ... Read more
Incident date: Feb 26, 2026
21 dodge durango driver’s led daytime running light went out, a lot of people having same issues specially with 21’s
Incident date: Jan 6, 2026
The vehicle’s battery module became defective and would not accept or hold a charge. When attempting to charge the vehicle using standard charging equipment, the battery system repeatedly failed to initiate or complete the charging cycle. The vehicle displayed charging error messages and/or failed to respond when connected to a charging source. Despite using properly functioning charging equipme... Read more