Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 41,082 complaints for BMW
Incident date: Mar 31, 2026
The vehicle experienced a complete transmission failure following a period of abnormal operation. The component that failed is the automatic transmission (8-speed). Prior to total failure, the vehicle began exhibiting multiple symptoms, including delayed engagement when shifting into drive and reverse, hesitation during acceleration, and inconsistent power delivery at low speeds. At times, the eng... Read more
Incident date: Mar 23, 2026
The contact owns a 2020 Nissan Leaf. The contact received a phone call advising to take the vehicle to the dealer to be repaired under NHTSA Campaign Number: 24V700000 (Electrical System). The vehicle was taken to the dealer, where a first-phase software update was performed as an interim repair, and the contact was advised to use quick charging after driving the vehicle for a limited amount of ti... Read more
Incident date: Mar 25, 2026
The Nissan safety recall 24V-700 has been languishing for 18 months, and Nissan has not repaired our vehicle. We are unable to drive it safely for distance travel because we are unable to use rapid DC chargers due to risk of fire. We are extremely frustrated with Nissan’s failure to act and address this issue in a timely fashion. It is completely unacceptable to not be able to use a car for its ... Read more
Incident date: Mar 28, 2026
While actively driving at speed, the vehicle's Driving Assistance Professional Package (DAPP) completely deactivated without warning. This caused an immediate, unexpected loss of both adaptive cruise control and active lane-keeping steering assistance, requiring sudden manual emergency intervention to maintain control of the vehicle and avoid a collision. This is a severe safety defect. The vehicl... Read more
Incident date: Mar 28, 2026
While actively driving at speed, the vehicle's Driving Assistance Professional Package (DAPP) completely deactivated without warning. This caused an immediate, unexpected loss of both adaptive cruise control and active lane-keeping steering assistance, requiring sudden manual emergency intervention to maintain control of the vehicle and avoid a collision. This is a severe safety defect. The vehicl... Read more
Incident date: Mar 28, 2026
While actively driving at speed, the vehicle's Driving Assistance Professional Package (DAPP) completely deactivated without warning. This caused an immediate, unexpected loss of both adaptive cruise control and active lane-keeping steering assistance, requiring sudden manual emergency intervention to maintain control of the vehicle and avoid a collision. This is a severe safety defect. The vehicl... Read more
Incident date: Mar 4, 2026
EPS light comes on intermittently and locks steering while driving at random. Checked all fuses and conctions all good. Battery was replaced 1 month ago so Battery good and power good. Wiring is good.
Incident date: Mar 4, 2026
Parked my 2023 Wrangler 4xe for about three hours. When I started driving again the brake pedal was hard and it took way longer than normal to stop. No warning lights, no codes on the OBD reader. Toggling max regen on and off made no difference. Power cycling the vehicle didn’t fix it. Pads are warm so the calipers are engaging, but there’s very little stopping force behind them. I would gue... Read more
Incident date: Mar 4, 2026
Parked my 2023 Wrangler 4xe for about three hours. When I started driving again the brake pedal was hard and it took way longer than normal to stop. No warning lights, no codes on the OBD reader. Toggling max regen on and off made no difference. Power cycling the vehicle didn’t fix it. Pads are warm so the calipers are engaging, but there’s very little stopping force behind them. I would gue... Read more
Incident date: Mar 29, 2026
I am reporting a safety defect involving Continental CrossContact LX Sport tires, size 245/50 R20 used on my 2021 Honda Pilot. These tires are not currently included in the existing Continental recalls, but they are showing the same types of failures described in NHTSA recall 21T‑001 and related Continental bulletins. Specifically, my tires developed cracking/localized tread wear/vibration and v... Read more
Incident date: Mar 27, 2026
The front seats on our new 2026 Honda Passport Elite are extremely uncomfortable. To the point of actually being painful. It feels like there is something towards the back of the seat where you sit that is bulging. It puts considerable discomfort and pain on the pelvic floor of an individual. You have to scoot your behind forward to get off this object to be able to stand it. Not a safe sitti... Read more
Incident date: Dec 19, 2025
The contact owns a 2022 Kia EV6. The contact stated that while driving approximately 64 MPH, the left side of the steering wheel seized, and the vehicle aggressively jerked to the left into oncoming traffic. The message “Smart Cruise Disabled” was displayed. The contact was able to quickly regain control of the vehicle. The dealer was contacted. The vehicle was not diagnosed or repaired. The m... Read more
Incident date: Sep 23, 2025
The contact owns a 2024 Hyundai Palisade. The contact received notifications of NHTSA Campaign Numbers: 25V607000 (Seat Belts) and 26V034000 (Air Bags); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the is... Read more
Incident date: Feb 25, 2026
Instrument panel cluster dashboard failure, found a massive recall online for Wranglers 2018-2024 for this issue, called dealer who informed us our VIN was not under this recall, but we have a Wranger 2019 with the same issue so should definitely qualify. Called JEEP who informed us our VIN was not under this recall and they won’t do anything about it. This issue is deemed a SAFETY HAZZARD per... Read more
Incident date: Feb 25, 2026
Incident: While driving at highway speeds (65–75 mph), the vehicle issues imminent-shutdown warnings, the reduced-power (‘turtle’) light and check engine light illuminate, and the vehicle loses motive power. The driver must pull over to the freeway shoulder immediately and restart the vehicle. The condition is intermittent, occurs after cold starts, and sometimes with cruise control engaged.... Read more
Incident date: Dec 9, 2025
Fue remolcado barrías veces , no arrancaba , se apagaba totalmente , multiples reparaciones , recall sin resolver , pérdida de uso y de confianza
Incident date: May 14, 2025
Onstar keeps running and failed. Nothing works on car without it. Its dead after shutting it off. And no safety features work.
Crash
2 injured
Incident date: Mar 23, 2026
I purchased this vehicle in June 2024 as a demo vehicle with approximately 7,000 miles on it. Within one month of ownership, the vehicle began experiencing serious problems that have continued to worsen. The vehicle currently has approximately 34,000 miles, and the issues have been ongoing from the time of purchase through the present. Since purchasing the vehicle, it has been in the dealership mu... Read more
Incident date: Dec 1, 2025
My front windshield developed a crack starting at the base near the wipers, and nothing hit it or caused any obvious damage. It started off really small but has gradually gotten bigger over time. The car is available if anyone needs to inspect it. The crack is a safety concern because it can affect visibility, especially with glare from sunlight or headlights at night, and if it keeps spreading it... Read more
Incident date: Mar 2, 2026
I am reporting a safety-related electrical failure involving the heated steering wheel system in a 2023 Jeep Wrangler. While driving, the heated steering wheel malfunctioned and produced smoke from the steering wheel area. This created an immediate safety concern due to the presence of smoke and the potential for electrical overheating or fire in a critical driver control component. This was not a... Read more
Incident date: Feb 4, 2026
The "shift to park" continues to pop up and can take as long as 20 minutes to get it to go off. From what I have seen this is a super common issues for the 2019 models and why there isn't an active recall I am not sure. Getting pretty frustrating when I have read 100s of complaints about the same thing and GM isn't doing anything about it.
Incident date: Feb 28, 2026
Hyundai Tucson Sport 2016 GDI engine. I am the original owner of this truck I have taken care of this truck so much it being my first brand new purchase. No oil leaks NOTHING! When I first purchased the vehicle I noticed that it would stall when I would accelerate but did not think too much of it since it was brand new. A few years passed started to notice frequent oil changes were supposed to be ... Read more
Incident date: Mar 25, 2026
The passenger doors fail to open from the outside. The only way to access them is through the driver's door and to use the inside door handles. The dealer is aware of the issue and it was caused by a software update and Audi/VW have no confirmed fix for it. The cruise control does not always operate and gives an erroneous error stating "door open." The dealer has confirmed this error and states t... Read more
Incident date: Mar 20, 2026
My car was taken in as a part of recall bulletin 203 for improperly heated piston rings treated pistons rings that result in premature engine failure and possible fire on 12/5/25. The knock sensor test was performed and the KSDS software was installed. On 3/12/26 my daughter who was on the way home from a trip called because her checking engine light started flashing and the engine was knocking.... Read more
Incident date: Mar 20, 2026
The vehicle has had an open recall for over 12 months with no remedy. The open recall represents a serious and dangerous fault that makes the vehicle unfit for purpose. Nissans lack of resolution to the problem has serious and severe consequences.
Incident date: Mar 12, 2026
The info display that reports millage, fuel levels etc has been intermittent. When the car starts in cold and/or wet weather The display Is "blued out" or it's digitized and unreadable. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Mar 22, 2026
The high-voltage battery system in my 2023 Mercedes-Benz EQB 250+ is subject to NHTSA Recall 26V-073, the third recall issued for the same battery cell defect. The manufacturer has acknowledged that the two prior recall remedies (25V-050 and 25V-894, both software-based Battery Management System updates) were "failed remedies" that did not eliminate the risk of internal short circuit and th... Read more
Incident date: Mar 3, 2026
The contact owns a 2021 BMW 540I. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. There was an abnormal sound coming from the vehicle before the vehicle lost motive power. No warning lights were illuminated. The contact stated that the vehicle failed to respond while in drive(D) or reverse(R)... Read more
Incident date: Aug 7, 2023
As described in recall 25V-655, lithium deposited have accumulated in the HV battery of my 2021 Nissan Leaf. I haven't used L3 charging since I received the recall notice, but the car often won't charge even on L1 charging. The state of health of the HV battery is still 86% but the internal resistance of the HV battery is down to 44% due to the lithium deposits. The local Nissan dealership won't t... Read more
Incident date: Mar 24, 2026
At around 9000 miles, the dealership had to replace the front rotors and brakes due to rotors cracking and warping. Now at 22,000 miles I’m having the same issue and I only do normal driving. There is obviously something wrong with the breaking system in the front of this vehicle. when I press the brakes, the steering wheel shakes.
Incident date: Mar 23, 2026
At speeds of 65-75, both with the adaptive cruise control enabled and disabled, I accelerated a little bit to pick up speed and pass another vehicle. The vehicle responded initially by gaining speed, then it feels like I hit something and the front brakes lock up for 1-2 seconds and the tires start screeching from sliding, then everything resumes to normal. I was very shocked during a recent roadt... Read more
Incident date: Mar 4, 2026
UA80 transmission problems like everyone else. Just paid it off and it’s under 100k and the transmission gave out. It’s $11k to fix it. I have it l the proper maintenance at Toyota.
Incident date: Dec 27, 2025
When filling gas tank and letting the pump stop on it’s own, Tank gets full, pump clicks off, fuel pushes back out of the fuel filler and I end up with fuel spill on my car and the ground. I worry that fuel spilling and any source of ignition equals a posible fire hazard. Jeep dealership replaced the fuel filler neck but the issue continues. After one repair attempted , I took the car back to de... Read more
Incident date: Jul 10, 2025
The contact owns a 2022 Ford Bronco. The contact received notifications of NHTSA Campaign Numbers: 25V455000 (Fuel System, Gasoline), 26V124000 (Back Over Prevention), and 25V721000 (Seats); however, the parts to do the recall repairs were not yet available. The contact stated that the infotainment screen intermittently turned blank at start-up, causing the rear-view camera to fail while reversing... Read more
Incident date: Jul 10, 2025
The contact owns a 2025 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 26V122000 (Engine and Engine Cooling); however, the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed. The contact had not experienced a failure.
Incident date: Jul 10, 2025
The contact owns a 2015 Chevrolet Tahoe. The contact stated that while reversing, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal was difficult to depress. The vehicle eventually stopped. There was no warning light illuminated. The contact stated that the failure was persistent. The vehicle was taken to an independent mechanic... Read more
Incident date: Mar 22, 2026
Water began accumulating in the front footwell area of the vehicle, resulting in a soaked carpet and persistent musty odor. The condition developed during normal operation of the air conditioning system, without any external water intrusion (no flooding or open windows). The issue appears to be caused by a failure of the A/C condensate drain system, which is not properly draining water outside th... Read more
Incident date: Mar 24, 2026
my rear view camera went out and it is a $2,000 fix. can this please be a recall? i know many others this has happened to as well.
Incident date: Mar 5, 2026
My vehicle, a 2023 Lexus RZ 450e, has been out of service for over 30 days due to an unresolved HVAC system failure affecting cabin heating. The issue significantly impacts the safe operation of the vehicle, particularly in cold weather conditions where adequate heat is necessary for driver visibility and occupant safety. Despite the vehicle remaining under the manufacturer’s warranty, the deale... Read more
Incident date: Mar 2, 2026
Component/System Failure: The hybrid/electric propulsion system intermittently loses power while driving. Electric output is progressively reduced to approximately 50%, then 25%, and then fully disabled, even when sufficient battery charge remains. The condition appears to involve the hybrid control/electric drive system. The vehicle is available for inspection upon request. What Happened / Safet... Read more
Incident date: Mar 2, 2026
Component/System Failure: The hybrid/electric propulsion system intermittently loses power while driving. Electric output is progressively reduced to approximately 50%, then 25%, and then fully disabled, even when sufficient battery charge remains. The condition appears to involve the hybrid control/electric drive system. The vehicle is available for inspection upon request. What Happened / Safet... Read more
Incident date: Mar 2, 2026
Component/System Failure: The hybrid/electric propulsion system intermittently loses power while driving. Electric output is progressively reduced to approximately 50%, then 25%, and then fully disabled, even when sufficient battery charge remains. The condition appears to involve the hybrid control/electric drive system. The vehicle is available for inspection upon request. What Happened / Safet... Read more
Incident date: Mar 16, 2026
Truck alerts will not "shut up." "HOLD STEERING WHEEL ! PAY ATTENTION ! all while I am holding the steering wheel / paying attention. Turning the wheel (from edge of lane to edge of lane) won't stop it. Accelerating didn't stop it. Then truck taps brakes hard, then puts on flashers, then slows down to ZERO mph. Doesn't matter if you have a "Blue Cruise" subscription or not. Get the bogus ... Read more
Incident date: Mar 21, 2026
ON CHRISTMAS DAY 2025 AROUND NOON MY 2024 NISSAN ROGUE WAS PARKED IN THE GARAGE AS ALWAYS. GARAGE TEMPERATURE WAS ABOUT 45 F. I OPENED THE REAR HATCH AND HEARD A CRACKLING SOUND. WHEN I CLOSED THE HATCH THE GLASS EXPLODED INTO A MILLION PIECES. CLEARLY THERE MUST HAVE BEEN A MANUFACTURER DEFECT IN THE GLASS FOR THIS TO OCCUR. CONTACTED DEALER, THEY TOLD ME THAT THIS IS NOT A RECALL ISSUE NOR IS ... Read more
Incident date: Mar 21, 2026
I HAD A 2020 CHEVY TRAIL BOSS AND THE PISTON ROD BROKE. CHEVY STATED I NEEDED A NEW MOTOR. AT THE TIME IT WAS 5 WEEKS OR MORE TO GET FIXED. I TRADED IT IN FOR THE SAME STYLE TRUCK BECAUSE I WAS ON VACATION AND NEEDED TO GET HOME. (2025 WITH THE L87 6.2 MOTOR). MY NEW TRUCK HAS 21000 MILES ON IT AND I HAVE BEEN NOTICING A ROUGHER IDLE, OIL USE BETWEEN OIL CHANGES, AND METAL DEBRIE IN THE OIL AND OI... Read more
Incident date: Mar 21, 2026
Driving my truck and I suddenly got a warning on my dashboard that said, "Low Oil Pressure. Turn Engine Off." I pulled over immediately, shut off the the engine and called for a tow. Dealership called to let me know the engine was seized and would cost $22,270 to repair. Looking online I found that Chevy had released a Customer Service Program (CSP) detailing that the oil coolant lines in 2019 Sil... Read more
Incident date: Mar 19, 2026
Component(s) Involved: Electrical System, Visibility/Wiper, Structure: Body: Door: Power Access/Locks. Description of the Defect: The front and rear center console "Command Centers" (touchscreens) have suffered a total electrical failure and are completely black. On the 2025 Escalade, these screens have replaced nearly all physical buttons. Consequently, there is no manual override or physical ... Read more
Incident date: Mar 1, 2026
The vehicle experiences hesitation when starting to move from a stop. So if i come to a stop and pull out into traffic it sometimes hesitates before applying the throttle that has been input via the pedal. This could cause serious injury because its almost impossible to determine when its safe to pull out into traffic because you do not know how long it will take for throttle to kick in.
Incident date: Dec 19, 2025
I am the owner of a 2025 Hyundai Palisade SEL Premium, purchased in April 2025, currently at approximately 19,000 miles. I am writing to formally report two open safety recalls on this vehicle for which no remedy is currently available: 1. THIRD-ROW SIDE CURTAIN AIRBAG RECALL: Affecting approximately 568,576 Hyundai Palisade vehicles (model years 2020–2025). The third-row side curtain airbags ... Read more