Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,555 complaints for BMW
Incident date: Aug 3, 2021
At random the car will display “Drivetrain Malfunction” which causes the car to shift into neutral and begins to slow down until it doesn’t move anymore. There is no check engine light or any other indicator of what might be the problem. The message just pops out of no where. It’s happen in the freeway making me scare to cause an accident because it so random. I’ve had to quickly turn my... Read more
Incident date: Jul 28, 2021
While driving in the southbound fast lane on Highway 101 on July 28, 2021 near Morgan Hill, California, the computer screen advised that there was a fuel supply problem, and at that instant, the engine shut down and the transmission went into park. There was no opportunity to coast onto the shoulder. The vehicle would not restart, nor would it shift out of park. My wife and I were trapped in a veh... Read more
Incident date: Jul 28, 2021
While driving in the southbound fast lane on Highway 101 on July 28, 2021 near Morgan Hill, California, the computer screen advised that there was a fuel supply problem, and at that instant, the engine shut down and the transmission went into park. There was no opportunity to coast onto the shoulder. The vehicle would not restart, nor would it shift out of park. My wife and I were trapped in a veh... Read more
Incident date: Jul 28, 2021
While driving in the southbound fast lane on Highway 101 on July 28, 2021 near Morgan Hill, California, the computer screen advised that there was a fuel supply problem, and at that instant, the engine shut down and the transmission went into park. There was no opportunity to coast onto the shoulder. The vehicle would not restart, nor would it shift out of park. My wife and I were trapped in a veh... Read more
Incident date: Jul 19, 2021
ADHESIVE ON THE SUNROOF VISOR SHADE COMES UNGLUED AND VISOR SAGS, IMPAIRING DRIVER VISION.
Incident date: May 21, 2021
My BMX X5 45e SUV shuts itself off once the driver's door is opened turning off the car and all systems, including the Air Conditioning. There is an option in the menu to NOT allow the vehicle to shut off when the driver's door is opened. That has no affect on the operation at all. As if there is a software glitch ignoring this menu selection. I've contacted the BMW Genius line 2 times and they a... Read more
Incident date: Jun 26, 2021
Rear driver windows fault. check engine light came on car scanned and got fault code 030115 " Rear door power window on driver side . invalid characteristics curve- no normalization present
Incident date: Jul 22, 2021
My car has approximately 118,000 miles on it and is in excellent condition. It was dealer serviced within a week of this event. The dealer did not identify any driveline problems or conditions with the vehicle. While my wife was driving on the freeway, the rear u-joint on the front drive shaft failed, causing the drive shaft to flail from the front differential and beat a hole in the transmiss... Read more
Incident date: Jul 22, 2021
My car has approximately 118,000 miles on it and is in excellent condition. It was dealer serviced within a week of this event. The dealer did not identify any driveline problems or conditions with the vehicle. While my wife was driving on the freeway, the rear u-joint on the front drive shaft failed, causing the drive shaft to flail from the front differential and beat a hole in the transmiss... Read more
Incident date: Jul 28, 2021
When driving and after using brakes, the brakes do not let off, they drag. I was driving on the highway, and had to slow down for traffic and the car would not accelerate.This happened several times and I brought it to a BMW repair shop. They diagnosed it to be the ABS pump, replaced it with a used one and I have not had any problems since. I have researched this issue and found others with like m... Read more
Incident date: Jul 27, 2021
Don't have an accurate answer as to what component failed, but all indicators point to the EGR/AGR flap valve failing. Smoke was coming out of the front end of the Intake manifold, after careful visual inspection I noticed a hole was made from the internal fire melting the plastic intake. This could've been a lot worse and the car could have burned. Thank God I reacted quickly and pulled into a no... Read more
Incident date: Feb 4, 2019
As I drive and stop, my brakes stick, when I try to accelerate it struggles to go. On the highway it began slowing me down. I was scared it was going to get me rear ended because my brake lights do not come on when this happens. I brought it to my garage and they diagnosed it to be the DSC pump. They put in a used pump and fixed the issue. Please take this seriously, it is a dangerous problem.
Incident date: Jul 1, 2021
The contact owns a 2009 BMW M3. The contact stated while operating the vehicle, the driver’s and passenger’s side turn signal failed to illuminate. Additionally, the headlights and dashboard lights would flicker on and off. Upon inspection, it was discovered that the electrical wiring insulation was frayed and damaged. The cause of the failure was not yet determined. The manufacturer and local... Read more
Incident date: Jul 1, 2021
The contact owns a 2009 BMW M3. The contact stated while operating the vehicle, the driver’s and passenger’s side turn signal failed to illuminate. Additionally, the headlights and dashboard lights would flicker on and off. Upon inspection, it was discovered that the electrical wiring insulation was frayed and damaged. The cause of the failure was not yet determined. The manufacturer and local... Read more
Incident date: Jul 12, 2021
The car has part analogue part digital display, the MPH is displayed only via the analogue dial in 10 MPH increments. It's difficult to maintain speeds at 25 / 35 /45 /65 mph. The functionality exists to enable the digital speedometer but BMW refuses to code it on. Rather the company directs you to after market coders to enable the functionality. Alternatively you needed to opt to the $1000 option... Read more
Incident date: Jul 23, 2021
Gas tank strap that holds up the gas tank tore off on the part that is supposed to be welded on the car. One end is bolted on, the other has a welded bracket. That bracket broke off and my gas tank and bracket were dragging until I pulled off of the road. Luckily the entire gas tank didn’t fall out because if it would have, the tank would’ve broke and caused a massive spill of gas, since the t... Read more
Incident date: Jun 26, 2021
While driving on the highway my car turned off suddenly. car was towed to home After checking possible causes we found out that even the fuel gauge in the instruments cluster was displaying a large amount of fuel ( 1/2 tank) actually it was empty. We put two gallons of gasoline then car start up again but fuel gauge still showing half of tank
Incident date: Jun 26, 2021
While driving on the highway my car turned off suddenly. car was towed to home After checking possible causes we found out that even the fuel gauge in the instruments cluster was displaying a large amount of fuel ( 1/2 tank) actually it was empty. We put two gallons of gasoline then car start up again but fuel gauge still showing half of tank
Incident date: Jun 26, 2021
While driving on the highway my car turned off suddenly. car was towed to home After checking possible causes we found out that even the fuel gauge in the instruments cluster was displaying a large amount of fuel ( 1/2 tank) actually it was empty. We put two gallons of gasoline then car start up again but fuel gauge still showing half of tank
Incident date: Jul 29, 2021
Power steering malfunctioned causing steering to be very stiff. This happened whenever the car exceeded about 25 MPH, and returned to normal at low speeds. The car wanted to veer out of the lane and required force to keep it in the lane. After turning the car off and back on, the car steering returned to normal. This event happens sporadically, about once a month. While the steering can be overpow... Read more
Incident date: Jul 28, 2021
There is a faulty fuel pump, but the dealership cancelled my service because their location is being consolidated and the next-closest dealership is over an hour away. Can another shop not do this fuel pump replacement?
Incident date: May 11, 2021
The contact owns a 2018 BMW X6 equipped with Pirelli Scorpion Verde All Season tires, Tire Size: 255/50/R19, DOT number: UN64P9784417. While his wife was driving 70 MPH, the passenger’s side rear tire delaminated two tread belts and began whipping inside of the wheel well. Due to the failure, a friction fire ignited inside the wheel well which caused two rows of the tread to separate from the ti... Read more
Fire
Incident date: Jul 27, 2021
The contact owns a 2020 BMW 330i. The contact stated that while he was sleeping, the vehicle was parked outside of the garage and had started itself without the key in the ignition then drove itself and crashed into the aluminum garage door. The contact was aware of the failure when he went inside the garage and heard the engine running but could not open the garage door. When the contact went out... Read more
Crash
Incident date: Jul 26, 2021
The contact owned a 2020 BMW X3. The contact stated the vehicle was stationary at a parking lot, when the front passenger informed her that there was smoke coming from under the passenger’s side hood. The contact stated a bystander attempted to extinguish the fire with a fire extinguisher but failed. The fire department arrived within 10 minutes and was able to extinguish the fire. The contact s... Read more
Fire
Incident date: Feb 1, 2021
The contact owns a 2011 BMW X6. The contact stated that while driving at various speeds, the vehicle would independently shift into neutral upon the depression of the brake pedal without warning. The contact would restart the vehicle soon after the failure to resume normal driving. The contact called the dealer and was informed that there were no recalls on the Vin. The contact was advised to take... Read more
Incident date: Jun 3, 2021
Constant malfunctions of convertible top. Top won’t stay in locked position. Once top malfunctions windows won’t operate. This has been an ongoing problem. Has been in shop for repair of this item multiple times. Research shows many owners having same issues. Warning sign from BMW says drive slow and report to nearest BMW shop. BMW refuses to address the issue…. After spending hundreds if no... Read more
Incident date: Jul 25, 2021
Backing out of my garage to a street with a 25 mph speed limit, the vehicle is supposed to alert the driver with a warning sound and or brake if a vehicle is crossing behind the vehicle. This feature has never worked and the dealer can't find any problem. This condition has been report on several internet websites with no resolution.
Incident date: Jul 25, 2021
Trunk opened while vehicle was in motion. It’s possible that the trunk button of the remote was accidentally depressed when it was in a pocket but I strongly believe that the vehicle should ignore such commands when the vehicle is in motion or even in gear.
Incident date: Jul 10, 2021
I'm a recent owner of this motorcycle and have experienced a consistent feeling of what motorcyclists refer to as a "Death wobble" or at a minimum the beginnings of one. It happens during interstate highway speeds and predominantly during heavy traffic and it's magnified even more while approaching and passing tractor-trailers. I've been riding motorcycles both competitively as well as for persona... Read more
Incident date: Jul 10, 2021
I'm a recent owner of this motorcycle and have experienced a consistent feeling of what motorcyclists refer to as a "Death wobble" or at a minimum the beginnings of one. It happens during interstate highway speeds and predominantly during heavy traffic and it's magnified even more while approaching and passing tractor-trailers. I've been riding motorcycles both competitively as well as for persona... Read more
Incident date: Jul 10, 2021
I'm a recent owner of this motorcycle and have experienced a consistent feeling of what motorcyclists refer to as a "Death wobble" or at a minimum the beginnings of one. It happens during interstate highway speeds and predominantly during heavy traffic and it's magnified even more while approaching and passing tractor-trailers. I've been riding motorcycles both competitively as well as for persona... Read more
Incident date: Jul 4, 2021
On July 4, 2021, I realized that the charge port on my BMW i3 would not accept a charge plug - it appeared to be blocked. I took the car to the dealer and they informed me that the charge port had been damaged (melted) by heat from a defective charger. In addition to public charging, I had typically been using a home charger - a MUSTART Level 2 40-amp charge cable purchased from Amazon on February... Read more
Incident date: Jul 4, 2021
On July 4, 2021, I realized that the charge port on my BMW i3 would not accept a charge plug - it appeared to be blocked. I took the car to the dealer and they informed me that the charge port had been damaged (melted) by heat from a defective charger. In addition to public charging, I had typically been using a home charger - a MUSTART Level 2 40-amp charge cable purchased from Amazon on February... Read more
Incident date: Jul 1, 2021
Travelling at 45 mph, engine failed and shut off. Coasted to the side of the road. Towed vehicle on a flatbed to a BMW Dealership. Dealer inspected engine and reported a Timing Chain/Timing Chain Guide failure. Recommended I replace the engine versus repair it.
Incident date: Jul 21, 2021
Moon Roof - shattered while driving on free way . Glasses shattered & falling inside & outside car making scary experience.
Incident date: Jul 21, 2021
Moon Roof - shattered while driving on free way . Glasses shattered & falling inside & outside car making scary experience.
Incident date: Jul 3, 2021
Moonroof glass exploded while on highway at 60mph No other cars in around at time Moonroof blew outwards Nothing hit roof at all
Incident date: Jul 20, 2021
I've had to replace the engine motor mount bolts twice in 3 years
Incident date: Jun 3, 2021
The AC has this foul smell coming from the vents it is a health concern as it's a sign that mold/mildew/bacteria is growing somewhere inside the AC system and is a significant respiratory risk. It may cause or exacerbate respiratory or breathing issues and anaphylaxis with people allergic to mold
Incident date: Aug 1, 2020
The contact owns a 2012 BMW X6. The contact took the vehicle to the local dealer and was informed that there was an unknown recall associated to the VIN. The dealer completed recall repairs. The contact stated on July 16, 2021 while her husband was driving 60 mph, the vehicle stalled. The contact stated that the check engine and battery warning lights were illuminated. The vehicle was not drivable... Read more
Incident date: Jun 19, 2021
Vanos System Camshaft gear Bolts sheared causing loss of power in the freeway.
Incident date: Jul 14, 2021
The contact owns a 2012 BMW R-1200 RT. The contact received notification of NHTSA Campaign number: 21V060000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts dist... Read more
Incident date: Jul 8, 2021
The contact owns a 2011 BMW 328i. The contact stated while driving 40 mph, he heard an abnormal grinding sound coming from the engine before the vehicle inadvertently stalled. The service engine warning light was illuminated. The contact pulled to the side of the roadway and restarted the vehicle and continued driving his residence. The contact stated upon checking the engine, he noticed that the ... Read more
Incident date: Jul 19, 2021
Car stalled while driving on highway due to drivetrain error code. Once stopped, oil pressure loss light came up. No warning lights prior to issue presenting itself at highway speeds. Initial technician belief is timing belt guide failure per other similar reports.
Incident date: Jul 19, 2021
Car stalled while driving on highway due to drivetrain error code. Once stopped, oil pressure loss light came up. No warning lights prior to issue presenting itself at highway speeds. Initial technician belief is timing belt guide failure per other similar reports.
Incident date: Jun 1, 2021
2006 BMW 330CI CENTER CONSOLE EXPLOSION POSSIBLY DUE TO DEFECTIVE PLASTIC MATERIAL NEAR GEAR SHIFTER. -Bubble on the console was produced by heat in the car that resulted in it bursting and the spattering of a black petroleum substance that could have distracted the driver or injured a passenger and/or driver. -The possibility of a reoccurrence does exit due to the ongoing heat wave in Minnesota.... Read more
Incident date: Jul 9, 2021
When driving, get this error message on the screen when no passenger is sitting in the passenger seat - Passenger restraint system: Malfunction. Continue wearing safety belt. Seems like a big safety issue.
Incident date: Jul 16, 2021
When the vehicle is without electrical power the door locks cannot be opened from the inside. In the event of any type of emergency that eliminates power and which requires the occupants to exit (fire, fumes, injury after a crash) the occupants are unable to open the doors. On this particular vehicle when there is no power only the driver's door can be unlocked with a key, and to use that method... Read more
Incident date: Mar 8, 2021
The contact owns a 2020 BMW R 1250 GS. The contact received notification of NHTSA campaign number: 20V476000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue however, the manufacturer was not made aware of ... Read more
Incident date: Mar 8, 2021
The contact owns a 2020 BMW R 1250 GS. The contact received notification of NHTSA campaign number: 20V476000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue however, the manufacturer was not made aware of ... Read more