Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 41,082 complaints for BMW
Incident date: Nov 19, 2021
In Sept. 2018, the car was serviced but died after leaving the BMW service center. BMW paid for towing after discovering a frayed ribbed v-belt, which they replaced at no cost. In Nov. 2021, the oil gauge was indicating a problem and the car was then serviced at the same BMW service center. The technician was shocked to find broken pieces of an old drive belt stuck in suction tube. They took a... Read more
Incident date: Nov 19, 2021
In Sept. 2018, the car was serviced but died after leaving the BMW service center. BMW paid for towing after discovering a frayed ribbed v-belt, which they replaced at no cost. In Nov. 2021, the oil gauge was indicating a problem and the car was then serviced at the same BMW service center. The technician was shocked to find broken pieces of an old drive belt stuck in suction tube. They took a... Read more
Incident date: Jan 28, 2022
2021 BMW 540I. CONSUMER WRITES IN REGARDS TO MULTIPLE DEFECTS DUE TO BATTERY MANAGEMENT ISSUE. THE CONSUMER STATED THE VEHICLE HAS EXPERIENCED MULITPLE OCCASIONS OF FAILURES WITH THE BREAKING SYSTEM. THE DRIVER HAD TO PRESS THE PEDAL TO THE FLOOR IN ORDER TO STOP THE VEHICLE. THE EMERGENCY BRAKING SYSTEM ENGAGED WITHOUT WARNING, THE AUTOSTART ENGAGED INDEPENDTLY, AND LIGHTING/SPEAKER/SUNROOF MAL... Read more
Incident date: Jan 27, 2022
The BMW OEM intercooler/charge air cooler is a known faulty equipment issue within this generation of cars/engine (S55 Engine, F80, F82, F87 chassis) and I have thousands of people within the community that were affected and willing to attest to this. This issue is a safety risk as having the intercooler leak coolant into the combustion chambers this will be a catastrophically damage the engine.... Read more
Incident date: Dec 1, 2021
The airbag light is on our BMW and my 16 years daughter is driving this car. I cannot believe that BMW did not issue a recall. According to Repair Pal: "What are the symptoms of a bad Air Bag Occupant Sensor? Failing occupant sensors can show one of two symptoms. They may stay on at all times, causing the passenger airbags to stay active even when a passenger is not present. Also, they may not o... Read more
Incident date: Dec 1, 2021
The airbag light is on our BMW and my 16 years daughter is driving this car. I cannot believe that BMW did not issue a recall. According to Repair Pal: "What are the symptoms of a bad Air Bag Occupant Sensor? Failing occupant sensors can show one of two symptoms. They may stay on at all times, causing the passenger airbags to stay active even when a passenger is not present. Also, they may not o... Read more
Incident date: Jan 27, 2022
The contact owns a 2007 BMW X3. The contact stated that while the heated seat was in the on position the driver's side seat became extremely hot and caught fire. The fire burnt through the seat and left a hole. There were no reported injuries. The driver was able to extinguish the fire. The contact called the local dealer and left a message but, the vehicle was not diagnosed or repaired. The manu... Read more
Fire
Incident date: Jan 13, 2022
Heard a loud boom after just entering the highway and the front sunroof on my 2017 BMW x3 just exploded. Fortunately the cover was closed, most of the glass blew out upon the explosion. Driving around the speed limit at the time of the explosion. Took it the dealer and got a big bill instead.
Incident date: Jan 24, 2022
LH - Driver side seat caught fire and melted through seat material and melted onto my coat. there are burn marks / holes through the seat due to the heater malfunction/ short. My coat was also ruined with plastic melted onto it from the seat.
Fire
Incident date: Jan 5, 2021
Passenger interior Door handle assembly caught on fire and melted the rubber grommet. BMW said it was the comfort sensor fuse should have blown but did not. I saw blue smoke while driving from the passenger door mirror blowing out of the door handle like a volcano for 2 ft sideways. The rubber grommet holding the door handle melting completely down the outside door exterior. BMW fixed the senso... Read more
Fire
BMW
X5
(2013) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
Jan 26, 2022
Incident date: Jan 26, 2022
The contact owns a 2013 BMW X5. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer and diagnosed with Selective Catalytic Reduction (SCR) passive reservoir failure. The SCR passive reservoir was replaced; however, the failure recurred. The vehicle was taken back to the dealer and diagnosed with EGR module f... Read more
Incident date: Jan 26, 2022
The contact owns a 2011 BMW 750XI. The contact stated that the transmission malfunction warning message was displayed, and the check engine warning light was illuminated. Additionally, smoke was coming from the exhaust pipe. The vehicle was taken to the dealer and diagnosed with a faulty oil pan and valve cover gasket. The oil pan and valve cover gasket were replaced; however, the failure recurred... Read more
Incident date: Jan 26, 2022
The contact owns a 2011 BMW 750XI. The contact stated that the transmission malfunction warning message was displayed, and the check engine warning light was illuminated. Additionally, smoke was coming from the exhaust pipe. The vehicle was taken to the dealer and diagnosed with a faulty oil pan and valve cover gasket. The oil pan and valve cover gasket were replaced; however, the failure recurred... Read more
Incident date: Jan 26, 2022
The contact owns a 2011 BMW 750XI. The contact stated that the transmission malfunction warning message was displayed, and the check engine warning light was illuminated. Additionally, smoke was coming from the exhaust pipe. The vehicle was taken to the dealer and diagnosed with a faulty oil pan and valve cover gasket. The oil pan and valve cover gasket were replaced; however, the failure recurred... Read more
Incident date: Dec 14, 2021
The plastic power pieces that goes over the battery melted. Ever since then I have had electrical problems. My concern is when that pieces melted it could have caused a fire. I dint even know it melted till I started have electrical problems and had to look at my battery. As far as the fuel problems I have a n51 and from what I understand the parts for it are hard to find I would like to know more... Read more
Incident date: Dec 14, 2021
The plastic power pieces that goes over the battery melted. Ever since then I have had electrical problems. My concern is when that pieces melted it could have caused a fire. I dint even know it melted till I started have electrical problems and had to look at my battery. As far as the fuel problems I have a n51 and from what I understand the parts for it are hard to find I would like to know more... Read more
Incident date: Dec 14, 2021
The plastic power pieces that goes over the battery melted. Ever since then I have had electrical problems. My concern is when that pieces melted it could have caused a fire. I dint even know it melted till I started have electrical problems and had to look at my battery. As far as the fuel problems I have a n51 and from what I understand the parts for it are hard to find I would like to know more... Read more
Incident date: Jan 7, 2022
Every time I put the car in park I get a warning, "Secure Vehicle from Rolling", when I put the car in park.
Incident date: Jan 24, 2022
The contact owns a 2017 BMW X5. The contact received a recall notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts dis... Read more
Incident date: Dec 1, 2021
Front Passenger Seat Malfunction - Intermittent on and off warning No risk yet but BMW road aside assist confirmed that air bag might not deploy on passenger side Vehicle inspected by Irvine BMW and warning or concerns shown, just tried to bill me without root causing the issue. Yes the warning comes up on and off. Intermittent.
Incident date: Dec 1, 2021
Front Passenger Seat Malfunction - Intermittent on and off warning No risk yet but BMW road aside assist confirmed that air bag might not deploy on passenger side Vehicle inspected by Irvine BMW and warning or concerns shown, just tried to bill me without root causing the issue. Yes the warning comes up on and off. Intermittent.
Incident date: Dec 1, 2021
Front Passenger Seat Malfunction - Intermittent on and off warning No risk yet but BMW road aside assist confirmed that air bag might not deploy on passenger side Vehicle inspected by Irvine BMW and warning or concerns shown, just tried to bill me without root causing the issue. Yes the warning comes up on and off. Intermittent.
Incident date: Jan 11, 2022
The fix transition to "stop vehicle from rolling" light is on but it's just the warning light and is requiring a replacement of a part that is not broken.
Incident date: Dec 26, 2021
In May 2021 I purchased a 2018 Certified Pre-owned BMW 330e Plug-in Hybrid with 20K miles from the BMW dealership at Glendale, CA. My car is under original manufacture warranty to this day but I also have paid for an extra warranty and maintenance program. On December 26th, 2021, as I was driving back from Las Vegas on highway 15, about 40 miles into the trip, my car dash displayed an error mess... Read more
Incident date: Dec 26, 2021
In May 2021 I purchased a 2018 Certified Pre-owned BMW 330e Plug-in Hybrid with 20K miles from the BMW dealership at Glendale, CA. My car is under original manufacture warranty to this day but I also have paid for an extra warranty and maintenance program. On December 26th, 2021, as I was driving back from Las Vegas on highway 15, about 40 miles into the trip, my car dash displayed an error mess... Read more
Incident date: Dec 26, 2021
In May 2021 I purchased a 2018 Certified Pre-owned BMW 330e Plug-in Hybrid with 20K miles from the BMW dealership at Glendale, CA. My car is under original manufacture warranty to this day but I also have paid for an extra warranty and maintenance program. On December 26th, 2021, as I was driving back from Las Vegas on highway 15, about 40 miles into the trip, my car dash displayed an error mess... Read more
Incident date: Jan 25, 2022
The contact owns a 2014 BMW 328D. The contact received a recall notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN... Read more
Incident date: Jan 25, 2022
The contact owns a 2014 BMW 328D. The contact received a recall notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the dealer informed the contact that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The conta... Read more
Incident date: Jan 24, 2022
The contact owns a 2018 BMW X5. The contact received a recall notification for NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts dis... Read more
Incident date: Jan 1, 2019
The contact owns a 2015 BMW X3. The contact stated that the check engine warning lights was illuminated. The contact stated that the gear shifter was slipping. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer where it was diagnosed the transfer pump needed... Read more
Incident date: Jan 1, 2019
The contact owns a 2015 BMW X3. The contact stated that the check engine warning lights was illuminated. The contact stated that the gear shifter was slipping. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer where it was diagnosed the transfer pump needed... Read more
Incident date: Jan 1, 2019
The contact owns a 2015 BMW X3. The contact stated that the check engine warning lights was illuminated. The contact stated that the gear shifter was slipping. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer where it was diagnosed the transfer pump needed... Read more
Incident date: Jan 24, 2022
The airbag light and seatbelt light came on randomly. The airbag sensor is off, and the “passenger airbag off” light is illuminated even when there’s somebody sitting in the car. This is a major safety issue, as the vehicle doesn’t recognize when somebody is sitting in the passenger seat and wont deploy airbags when there’s a wreck.
Incident date: Jan 24, 2022
The airbag light and seatbelt light came on randomly. The airbag sensor is off, and the “passenger airbag off” light is illuminated even when there’s somebody sitting in the car. This is a major safety issue, as the vehicle doesn’t recognize when somebody is sitting in the passenger seat and wont deploy airbags when there’s a wreck.
Incident date: Jan 24, 2022
There is a light sensor in the digital instrument cluster that dims the brightness during the day that it makes the instrument cluster un-readable.
Incident date: Jul 29, 2019
The contact owns a 2014 BMW 535D. The contact received notification of NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) and 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer and it was confirmed that parts were not yet available after several appointments were scheduled. The contact stated that the manuf... Read more
Incident date: Jan 3, 2022
In January of 2020 the car stopped running while driving down the highway without warning. Upon restart the check engine light and chassis stabilization warning lights came on. I had the car towed to BMW. I was given an estimate of $18,000 to replace the entire fuel system. The problem was a faulty fuel pump that put metal shavings into the pump and fuel system. This is a known BMW problem. In fac... Read more
Incident date: Jan 22, 2022
On January 22, 20222, I was traveling down highway 400 in Sandy Springs, Georgia and my left (driver's side) // rear tire EXPLODED and I almost lost control of the vehicle. The main part of the tread completely separated from the rest of the tire, but I was able to recover it from down in the woods. I have not taken it to a mechanic or tire shop yet, so I still have the rim that has the remnan... Read more
Incident date: Dec 24, 2021
The thermostat is not closing so the engine stays cold. I checked with my mechanic and he says it is a faulty thermostat. BMW owners retort this issue a lot. Only 75k miles on my car
Incident date: Jan 6, 2022
The side seat rail plastic covers are easily detached from both driver and passenger side of front seats. On one occasion, the driver seat cover detached and slid forward near pedals while driving creating a potentially serious accident.
Incident date: Jan 22, 2022
Car engine stalled. Needed to be jumped. The battery was brand new, was changed a few days ago.
Incident date: Jan 5, 2022
The contact owns a 2021 BMW X5. The contact stated while his wife was reversing the vehicle into the main road when shifting gears into drive, the vehicle began to reverse independently while still depressing on the brake pedal. The contact stated the vehicle ran into two different trees and slashed the front driver's side tire. The contact stated the Park Distance Control (PDC) malfunction warnin... Read more
Crash
Incident date: Jan 5, 2022
The contact owns a 2021 BMW X5. The contact stated while his wife was reversing the vehicle into the main road when shifting gears into drive, the vehicle began to reverse independently while still depressing on the brake pedal. The contact stated the vehicle ran into two different trees and slashed the front driver's side tire. The contact stated the Park Distance Control (PDC) malfunction warnin... Read more
Crash
Incident date: Jan 9, 2022
Driving as normal, and came to stoplight at intersection of busy highway. Stopped for red light, and call stalled, and couldn't be restarted. Just as the car shut off, I got a Drivetrain Malfunction warning. Had to have a tow company tow vehicle to my BMW dealer 50+ miles away. Being at a busy intersection at night, and not being able to move the car (couldn't get it out of park), it put the d... Read more
Incident date: Jan 21, 2022
The contact owns a 2016 BMW 535D. The contact received a recall notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN too... Read more
Incident date: Jan 3, 2022
“Secure car against rolling” Message caused by failing spring that bmw appears to want >$4000 to fix while the part is only 5-6$. Appears to be a very common problem for this vehicle that needs to be addressed by bmw. Thanks
Incident date: Jan 8, 2022
Shock busted completely though the shock mount.
Incident date: Jan 20, 2022
2007 BMW 650I. CONSUMER WRITES IN REGARDS TO DEFECTIVE PASSENGER SIDE AIR BAG. THE CONSUMER STATED THE OUTLINE OF THE AIRBAG WAS VISIBLE THROUGH THE DASHBOARD. THIS WAS CREATING MOISTURE AND A CRACK WAS FORMING. THE DEALER WAS CONTACTED, BUT WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE.