Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 41,082 complaints for BMW
Incident date: Jun 15, 2022
The contact owns a 2012 BMW 528XI. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the low oil warning light illuminated. The vehicle was towed to an independent mechanic who diagnosed that the timing chain needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately ... Read more
Incident date: Jun 5, 2022
TOTAL BRAKE FAILURE .I COULD NOT STOP THE MOTORCYCLE.I WENT RITE THROUGH AN INTERSECTION,THANK GOD THERE WAS NO VEHICLES DRIVING THROUGH THE INTERSECTION AT THE SAME TIME.
Incident date: May 17, 2022
I was told by BMW that the high pressure fuel pump for these vehicles are under warranty for 100,000 miles or 10 years. I just purchased the vehicle to not only drive from new jersey to New York and shut down. Since then it caused an accident and the used dealer is just ignoring everything. I was also told there’s an electric water pump class action suit and also something with the trunk leaking... Read more
Crash
Incident date: May 17, 2022
I was told by BMW that the high pressure fuel pump for these vehicles are under warranty for 100,000 miles or 10 years. I just purchased the vehicle to not only drive from new jersey to New York and shut down. Since then it caused an accident and the used dealer is just ignoring everything. I was also told there’s an electric water pump class action suit and also something with the trunk leaking... Read more
Crash
Incident date: May 11, 2022
The water pump failure recall BMW currently has for 8 and 12 cylinder engines need to include 3.0 6 cylinder engines also. My car had the identical failure as the current recall and its not covered . Why? There is just as many 6 cylinder water pump failures as 8 and 12 cylinder cars . This is not right . Extremely dangerous and needs rectified now . Please help me my email is [XXX] Phone [XXX]. M... Read more
Incident date: Jun 12, 2022
Fuel Tank Ventilation failed in my 2017 BMW X5 XDrive 40E at around 93k miles (ODO). The problem has been confirmed by the dealer and this is creating fuel odor and undesired gases to be leaked out of the system
Incident date: Dec 1, 2021
I am filing a complaint based on the recalls for my vehicle. There are two recalls with no solutions. My car has not been functional in over 6 months. I have called BMW and they have offered me no solutions. I want to receive compensation so I can be done with this vehicle and get one that I can actually drive.
Incident date: Mar 2, 2022
There was a recall on my vehicle, and I have been without a vehicle since. My vehicle smokes when i try to drive it so, i have been without a vehicle and BMW sent out a notice of this back on March 2, 2022 and they still do not have a resolution. something needs to be done as i am without a vehicle.
Incident date: Jun 11, 2022
I had my passenger in the car driving 30mm and then I got a “restraint system warning ⚠️ “ illuminating the seatbelt light and seatbelt with airbag light. This is a safety concern as it is still on without a passenger. This affects the passenger airbag so in the case of fatality this would fall on BMW NA for neglecting to fix this issue. The car was fine before and this came out of no wher... Read more
Incident date: Jun 11, 2022
I had my passenger in the car driving 30mm and then I got a “restraint system warning ⚠️ “ illuminating the seatbelt light and seatbelt with airbag light. This is a safety concern as it is still on without a passenger. This affects the passenger airbag so in the case of fatality this would fall on BMW NA for neglecting to fix this issue. The car was fine before and this came out of no wher... Read more
Incident date: Jun 11, 2022
I had my passenger in the car driving 30mm and then I got a “restraint system warning ⚠️ “ illuminating the seatbelt light and seatbelt with airbag light. This is a safety concern as it is still on without a passenger. This affects the passenger airbag so in the case of fatality this would fall on BMW NA for neglecting to fix this issue. The car was fine before and this came out of no wher... Read more
Incident date: Jun 1, 2022
The contact owns a 2013 BMW 528i. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Additionally, the odor of burning plastic was present inside the vehicle. The contact stated that smoke was coming from the engine compartment. The contact attached a diagnostic device to the vehicle and the reading indicated a heater malfunction. No further i... Read more
Incident date: Jan 1, 2008
The contact owns a 2006 BMW 530i. The contact stated that while driving, the engine temperature was extremely hot. While the vehicle was parked inside the garage, the cooling fan continued to run. There were no warning lights illuminated. The vehicle was taken to an independent mechanic where the heat pump and thermostat were placed. The contact received notification of NHTSA Campaign Number: 22V1... Read more
Incident date: Apr 25, 2022
The contact owns a 2018 BMW X3. The contact stated that while driving at an undisclosed speed, the brake pedal went to the floorboard while depressed; however, the brakes failed to stop the vehicle. The contact was able to steer the vehicle into a gas station before the vehicle came to a complete stop. Car’s computer failed to indicate there were any hazardous issues nor dangerous concerns. The ... Read more
Incident date: May 31, 2022
instrument cluster sporadically working. front collision and lane departure not working when the cluster isn't working. unable to judge speed accurately, Yes problem has been reproduced by Sandy Sansing BMW in Pensacola FL.no the part hasn't been inspected.no other warmings but have had warnings since that the driver assistance restricted. Frontal collision warning, pedestrian warning . I have be... Read more
Incident date: May 31, 2022
instrument cluster sporadically working. front collision and lane departure not working when the cluster isn't working. unable to judge speed accurately, Yes problem has been reproduced by Sandy Sansing BMW in Pensacola FL.no the part hasn't been inspected.no other warmings but have had warnings since that the driver assistance restricted. Frontal collision warning, pedestrian warning . I have be... Read more
Incident date: May 31, 2022
instrument cluster sporadically working. front collision and lane departure not working when the cluster isn't working. unable to judge speed accurately, Yes problem has been reproduced by Sandy Sansing BMW in Pensacola FL.no the part hasn't been inspected.no other warmings but have had warnings since that the driver assistance restricted. Frontal collision warning, pedestrian warning . I have be... Read more
Incident date: Jun 13, 2022
The contact owned a 2004 BMW 325i. The contact received notification of NHTSA Campaign Number: 20V018000 (Air Bags) and requested to be removed from the recall distribution list as she no longer own the vehicle. The local dealer and manufacturer were not contacted.
Incident date: Jun 13, 2022
In regards safety recall 21V-907, the BMW dealer does not have a remedy yet; however in October 2021 they stated that the intake manifold needed replacement due to heavy buildup and it was replaced. The recall issued in November 2021 states that the leakage from the faulty EGR valve could contaminate the intake manifold and the replacement should be done free of charge. They charged me $1,281 + la... Read more
Incident date: Jun 13, 2020
The contact owns a 2007 BMW 328i. The contact stated while driving at various speeds, the vehicle began to overheat and started shuddering. There were no warning lights illuminated. The contact was able to continue to drive the vehicle however, the failure recurred several times while driving. The contact later received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) h... Read more
Incident date: Jun 13, 2022
The car only has 500 miles. It is a show car not taken out of the garage. Went to change oil and inspection sticker. Found to have a bad front knuckle. It is cracked. Many forums on this. This car is limited and has very low miles by owners. This should not be occurring
Incident date: Jun 11, 2022
Hello , I am owning a BMW i3REX (2018). Recently like many other users experienced multiple times the loss of power steering after starting the vehicle. While previous events like this were short lived and resolved with stopping, turning off and on the vehicle, this time it was on entering a highway, where the car suddenly lost its power steering and could not be driven properly. I had to exit , s... Read more
Incident date: Jun 9, 2022
Transmission error see service provider and park with emergency brake. Seems to be a lot of faulty springs in shifter on a lot of BMW’s. This should be a recall
Incident date: Jun 1, 2022
Headlight wires are made poorly. Susceptible to heat damage. The wire insulation cracks off, leaving bare copper wires to touch. Therefore, the low beams, etc will no longer function. The only solution is $3,000+ on new headlights.
Incident date: Jun 1, 2022
Headlight wires are made poorly. Susceptible to heat damage. The wire insulation cracks off, leaving bare copper wires to touch. Therefore, the low beams, etc will no longer function. The only solution is $3,000+ on new headlights.
Incident date: Jun 11, 2022
Fuel injectors and high pressure fuel pump. I believe there was a recall for the 335i model not the 335xi. These are the same exact engines and were produced at the same exact time with the same exact parts. BMW created index 1 injectors and has since remanufactured to what today is now called an index 12 injector. I believe my model is well over due to qualify for this recall because old injector... Read more
Incident date: Jun 10, 2022
When the vehicle is exposed to heat, the seat belt does not buckle. The release button stays jammed and the seat belt does not fully secure. The light goes off but the seat belt will release with some tension. It only happens when the car is hot. It could seriously put people at risk if it is not addressed.
Incident date: Jun 9, 2022
The the vehicle sits out in the sunlight or its warm outside (usually over 80F) the steering wheel will get very notchy and “stick” towards the center position at highway speeds. This makes minor steering corrections at highway speeds very difficult to make without unintentionally leaving your own lane possibly into another car. This is very much a safety issue! This has happened on multiple... Read more
Incident date: Apr 1, 2022
When driving for more than 10 minutes I am noticing smoke coming from the near the engine compartment and strong smell of burning plastic. It smells and appears as if something will catch on fire if I don’t shut off the vehicle. A similar issue was previously reported for older models, which had led to a recall. In that recall the problem stemmed from a manufacturing defect involving the PCV va... Read more
Incident date: Apr 1, 2022
When driving for more than 10 minutes I am noticing smoke coming from the near the engine compartment and strong smell of burning plastic. It smells and appears as if something will catch on fire if I don’t shut off the vehicle. A similar issue was previously reported for older models, which had led to a recall. In that recall the problem stemmed from a manufacturing defect involving the PCV va... Read more
Incident date: Apr 1, 2022
When driving for more than 10 minutes I am noticing smoke coming from the near the engine compartment and strong smell of burning plastic. It smells and appears as if something will catch on fire if I don’t shut off the vehicle. A similar issue was previously reported for older models, which had led to a recall. In that recall the problem stemmed from a manufacturing defect involving the PCV va... Read more
Incident date: Oct 9, 2021
The contact owns a 2019 BMW X3. The contact stated that after starting the vehicle, an unknown warning light was illuminated with a message displayed stating that the vehicle would turn off shortly, and to keep the vehicle function active, switch to Ready Mode. The vehicle was taken to the dealer to be diagnosed. The contact stated that an unknown part was replaced however, the warning light remai... Read more
Incident date: Aug 31, 2020
The contact owns a 2020 BMW M4. The contact stated while driving approximately 40 MPH, there was a failure with the wheelbase and the front end was raising off the ground while turning. The contact stated there was no warning light illuminated. The contact performed a personal diagnosis with adaptive mobility deactivated. The vehicle was towed to the residence and then towed to the local dealer to... Read more
Incident date: Aug 31, 2020
The contact owns a 2020 BMW M4. The contact stated while driving approximately 40 MPH, there was a failure with the wheelbase and the front end was raising off the ground while turning. The contact stated there was no warning light illuminated. The contact performed a personal diagnosis with adaptive mobility deactivated. The vehicle was towed to the residence and then towed to the local dealer to... Read more
Incident date: Jun 9, 2022
Exhaust smell from engine bay area comes into car since I bought the car. I reported this problem to the dealer and no solution was found. EGR cooler was not replaced even though I get the recall since 2018 and it states that the exhaust smell could possibly comes from EGR. Problem needs to be addressed by BMW since I use this car to drive my infant. Please advise!
Incident date: Jun 8, 2022
The contact owns a 2011 BMW 328XI. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle overheated while the H... Read more
Incident date: Jun 7, 2022
Central locking module failed , car will not lock unlock
Incident date: Aug 20, 2019
While driving I have received engine malfunction and steering becomes hard and unsafe. Have had the engine belt shred to pieces and case major issues. Same repair has been completed multiple times. Great vehicle becoming unsafe to have on the road. What component or system failed or malfunctioned, and is it available for inspection upon request? Engine Malfunction, Battery Malfunction and Yes. Ho... Read more
Incident date: May 31, 2022
The contact owns a 2009 BMW 528I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle would overheat. An unknown warning light was illuminated and a warning message that the vehicle was overheating and to slow down and stop t... Read more
Incident date: May 1, 2022
There is a light that came on that states Transmission: secure vehicle against rolling. This is a common problem with these cars and is very expensive to fix. This is a defect in these cars and I don’t want to find out what will happen in the event that my car does roll especially my children in the car. I chose BMW because it is not only a luxury vehicle but was suppose to be safe. This to me i... Read more
Incident date: May 1, 2022
There is a light that came on that states Transmission: secure vehicle against rolling. This is a common problem with these cars and is very expensive to fix. This is a defect in these cars and I don’t want to find out what will happen in the event that my car does roll especially my children in the car. I chose BMW because it is not only a luxury vehicle but was suppose to be safe. This to me i... Read more
Incident date: May 13, 2022
The contact owns a 2007 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool ... Read more
Incident date: Mar 1, 2022
The contact owns a 2008 BMW 328i. The contact received notification of NHTSA Campaign Number: 17V683000 (Engine and Engine Cooling) and 22V119000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the engine was overheating. The vehicle was not diagnosed or repaired. A dealer was not contacted. The contact stated that the manufa... Read more
Incident date: Mar 2, 2022
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool ... Read more
Incident date: Jun 6, 2022
The contact owns a 2012 BMW X3. The contact stated while driving at an undisclosed speed, the vehicle was shaking and hesitating during acceleration. An unknown warning light was illuminated. The vehicle was taken to an independent mechanic who related the failure to NHTSA Campaign Number: 14V176000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The vehicle was not re... Read more
Incident date: Jun 3, 2022
Drivers side rear control arm snapped in half (sheered cut). The aluminum solid piece broke in half, this is to knowledge an oem original part that was not replaced. Resulted in suspension and alignment issue, uneven tread wear on all four tires (excessive wear on short amount of time causing me to replace all tires).
Incident date: Jun 3, 2022
Drivers side rear control arm snapped in half (sheered cut). The aluminum solid piece broke in half, this is to knowledge an oem original part that was not replaced. Resulted in suspension and alignment issue, uneven tread wear on all four tires (excessive wear on short amount of time causing me to replace all tires).
Incident date: Jun 6, 2022
I have two BMW cars: BMW 528Xi 2008 [XXX] BMW 328Xi. 2007 [XXX] both are under active recall notice with no remedy available; I have contacted BMW USA for solutions: 1. repair the vehicles 2. offer loaner 3. buy back the vehicles they have refused all of the above my cars are a possible fire hazard when driven; kindly explore all options available if no remedy is available from t... Read more