Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 41,082 complaints for BMW
Incident date: Jun 28, 2022
The contact owns a 2005 BMW 330CI. The contact stated that while driving at an undisclosed speed, the vehicle was pulled over by law enforcement due to malfunctioning taillights. The dealer was made aware of the failure but informed the contact that he needed to pay out-of-pocket for a diagnostic test. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacture... Read more
Incident date: Jun 26, 2022
My car only has 64K miles and it's giving message Secure Vehicle from Rolling. I've read this is a common fault with this car. Shouldn't this be part of recall.
Incident date: Jun 24, 2022
2016 BMW x1 has a key component (SHIFTER LINKAGE SPRING) and system failure per my local BMW dealer in Atlanta, Georgia -- it states: "Secure vehicle against rolling" when placing the vehicle in park -- even though the Parking Brake shows being engaged. The dealership agreed it is a common linkage spring issue that creates this safety issue however, they want to charge my family for a gear sele... Read more
Incident date: Oct 27, 2021
Not a particular incident, but this recall has been active for a little more then two months. While also my car has been affected since Fall of 2021. Not once have BMW even reached out or provide any type of consultation of maybe having a rental car for the time being, or simply buy back the car or something along those sorts.
Incident date: Jun 26, 2022
When driving in freeway , Vehicles display " Drivetrain malfunction " - fuel supply full drive performance not available and begins to shut off abruptly in lanes. Can not restart vehicles. Vehicles can not be towed off the freeway lanes due to not begin able to put vehicle in Neutral mode. Vehicle was taken to local repair shop and parts were repair / replaced relating to fuel supply system. S... Read more
Incident date: Jun 27, 2022
The Gear Shift area flawed design and defective assembly allows fluid spill to short out transmission and shifting ability. Assembly is not sealed correctly which allows a spilled fluid to leak through the gearshift on and into the the GWS. The GWS was not sealed causing a short in the the assembly & the need for its replacement at substantial cost to the owner. The drink holder is place next to... Read more
Incident date: Oct 1, 2021
The contact owns a 2008 BMW F 800 ST. The contact stated that an abnormal sound was coming from the rear wheel bearing with the ABS warning light illuminated. The contact took the motorcycle to Max BMW Motorcycles (845 Hoosick Rd, Troy, NY 12180) where he was informed that the wheel bearing might need to be replaced in the near future. The contact stated that the failure persisted and the motorcyc... Read more
Incident date: Aug 16, 2018
1.) What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: My motor/engine gave out on me. No the vehicle is not available due to the fact that it was towed and too expensive for me to take out of the impound. My vehicle was then taken from me since I couldn’t pay to have it taken out ! 2.) How was your safety or the safety of others put at ... Read more
Incident date: Aug 16, 2018
1.) What component or system failed or malfunctioned, and is it available for inspection upon request? Answer: My motor/engine gave out on me. No the vehicle is not available due to the fact that it was towed and too expensive for me to take out of the impound. My vehicle was then taken from me since I couldn’t pay to have it taken out ! 2.) How was your safety or the safety of others put at ... Read more
Incident date: Jun 3, 2022
Have been made aware recently a recall has been required on my vehicle although no remedy is available yet. PCV Crankcase Valve is defective which can cause several issues with vehicle...after learning this my car was having issues cranking and not starting, thinking it was the battery I had it replaced and still to no avail..replaced fuel pump thinking it may be a fuel issue and now no power..bat... Read more
Incident date: Jun 3, 2022
Have been made aware recently a recall has been required on my vehicle although no remedy is available yet. PCV Crankcase Valve is defective which can cause several issues with vehicle...after learning this my car was having issues cranking and not starting, thinking it was the battery I had it replaced and still to no avail..replaced fuel pump thinking it may be a fuel issue and now no power..bat... Read more
Incident date: May 30, 2022
Our car get on fire from begin low on oil, we stopped on the side and went on another car to get oil at the gas station and Suddenly star on fire and our entire car truck burned. Luckily we were able to get out off the car on time.
Fire
Incident date: May 30, 2022
Our car get on fire from begin low on oil, we stopped on the side and went on another car to get oil at the gas station and Suddenly star on fire and our entire car truck burned. Luckily we were able to get out off the car on time.
Fire
Incident date: Jun 6, 2022
The contact owns a 2013 BMW 328i. The contact stated that while the daughter was driving approximately 60 mph the vehicle suddenly began to lose automotive power and stalled. During the incident, the warning message "battery discharge and start engine had displayed. After replacing the battery the engine eventually was restarted but the next day the failure reoccurred. The vehicle was then towed t... Read more
Incident date: Apr 22, 2022
Unknown - I returned from a work related trip out of the country, started my vehicle and coolant was pouring everywhere. BMW stated there's a recall coming out but have not seen one since the repair in April which was over a thousand USD.
Incident date: Nov 29, 2021
I own a 2018 BMW X5 x35d and received a notification from BMW about recall under recall number 21V907 last November 2021. It has been 8 months and I've been following up with BMW every 3 to 4 weeks and up to now, they still cannot give me an ETA on when the recall will be fixed. This is totally unacceptable.
Incident date: Jun 22, 2022
The contact owns a 2010 BMW Z4. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms... Read more
Incident date: Jun 20, 2022
I was driving down the Massachusetts Turnpike with my 2 year old grandson and I experienced a power loss in the car. I immediately pulled over and opened the hood to find a fire starting in the engine compartment. I got my grandson out of the car and within minutes it was engulfed in flames. This in my opinion is a direct result of the BMW recall 21V-907 and I am really shocked drivers falling ... Read more
Fire
Incident date: May 19, 2022
Hi, my vehicle has a recall, 21v586, for high pressure fuel pump. I suggest this recall should be elevated to a mandatory recall. When my fuel pump failed it immediately lost power while driving. I was fortunate to maneuver the car across traffic to a safe location. I consider myself a defensive and conscious driver. Had this been my wife or someone else I'm not real confident that they would... Read more
Incident date: Oct 2, 2021
Ken Cook <[email protected]> Sun, Jun 19, 4:10 PM (3 days ago) to nhtsa.webmaster i found car online cr gurus and it was certified and car fax no problems, i used my savings of 5000 for down payment closed the deal and was coming down on weekend to get vehicle. coworker came and is witness. we get to Wilkins and the salesman who i talked to is nowhere to be found another person closes deal a... Read more
Incident date: Jun 30, 2020
A/C COOLING INTERMITTENT REDUCTION OF AIR FLOW: Complaint of reduced air flow when the air conditioning system is operated for an extended time, usually longer than 30 minutes. The evaporator starts to freeze up. Here is a blog from multiple owners reporting the same issue. https://www.e90post.com/forums/showthread.php?t=21904
Incident date: Jun 7, 2022
The contact owns a 2008 BMW 328I. The contact received a notification for NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, an abnormal plastic burning odor was coming from the vehicle. The contact stated that there was white colored smoke coming from the engine while sta... Read more
Incident date: Apr 28, 2022
The car was over heating and not starting as well as fuel pump error on my dash. There is an open recall on my vehicle starting March of 2022 it is now June and BMW says they don’t know when they will have a remedy for this and it could be months but I need my car.
Incident date: Apr 28, 2022
The car was over heating and not starting as well as fuel pump error on my dash. There is an open recall on my vehicle starting March of 2022 it is now June and BMW says they don’t know when they will have a remedy for this and it could be months but I need my car.
Incident date: Apr 28, 2022
The car was over heating and not starting as well as fuel pump error on my dash. There is an open recall on my vehicle starting March of 2022 it is now June and BMW says they don’t know when they will have a remedy for this and it could be months but I need my car.
Incident date: Mar 12, 2022
My car has been effected by the PCV recall since march 2022. Smoking profusely and smelling like burning electronics. This happened while my family and I were in the car. This recall has occurred on numerous BMW's with more than 917,000 needing to be recalled for it. This defective PCV can cause a fire meaning the vehicle is completely unsafe for me and my family to drive. This is the THIRD time f... Read more
Incident date: Mar 12, 2022
My car has been effected by the PCV recall since march 2022. Smoking profusely and smelling like burning electronics. This happened while my family and I were in the car. This recall has occurred on numerous BMW's with more than 917,000 needing to be recalled for it. This defective PCV can cause a fire meaning the vehicle is completely unsafe for me and my family to drive. This is the THIRD time f... Read more
Incident date: Mar 12, 2022
My car has been effected by the PCV recall since march 2022. Smoking profusely and smelling like burning electronics. This happened while my family and I were in the car. This recall has occurred on numerous BMW's with more than 917,000 needing to be recalled for it. This defective PCV can cause a fire meaning the vehicle is completely unsafe for me and my family to drive. This is the THIRD time f... Read more
Incident date: Jun 16, 2022
As I was slowing down to make a turn, the vehicle went into neutral and shut off. I immediately turned it back on and put it in drive and the same thing occurred moments later. I start it again and drove away enough to safely park. I let the car rest in the off position for 30 minutes and it drove fine. There were no warning lights and the vehicle is well maintained with scheduled services. I cont... Read more
Incident date: Jun 16, 2022
As I was slowing down to make a turn, the vehicle went into neutral and shut off. I immediately turned it back on and put it in drive and the same thing occurred moments later. I start it again and drove away enough to safely park. I let the car rest in the off position for 30 minutes and it drove fine. There were no warning lights and the vehicle is well maintained with scheduled services. I cont... Read more
Incident date: Jun 16, 2022
As I was slowing down to make a turn, the vehicle went into neutral and shut off. I immediately turned it back on and put it in drive and the same thing occurred moments later. I start it again and drove away enough to safely park. I let the car rest in the off position for 30 minutes and it drove fine. There were no warning lights and the vehicle is well maintained with scheduled services. I cont... Read more
Incident date: Jun 19, 2022
I was the driver and I stopped at a traffic light. I leaned over toward the passenger seat and the driver’s seat belt came loose from the fixed attachment point at the driver door side of the seat. The seat belt tensioner was recently replaced at the local BMW dealer. There was no warning or other indication that the seat belt anchor point was not secure. I am taking the vehicle back to the dea... Read more
Incident date: Jun 19, 2022
Consistent steam coming through hood of vehicle. Electrical panel indicators. Vehicle has been serviced regularly and sent to BMW Mountain View for recall repairs.
Incident date: Jun 19, 2022
Consistent steam coming through hood of vehicle. Electrical panel indicators. Vehicle has been serviced regularly and sent to BMW Mountain View for recall repairs.
Incident date: Jun 19, 2022
Consistent steam coming through hood of vehicle. Electrical panel indicators. Vehicle has been serviced regularly and sent to BMW Mountain View for recall repairs.
Incident date: Mar 1, 2022
The contact owns a 2007 BMW 328I. The contact stated while driving 65 MPH, he saw steam exiting from under the hood and multiple warning lights were illuminated. The contact stated he parked the vehicle on the side of the road and saw coolant leaking under the vehicle. The contact stated he waited until the engine had cooled down and continued driving to his destination. The contact later received... Read more
Incident date: Jun 4, 2022
The contact owns a 2010 BMW 328XI. The contact stated while driving approximately 50 MPH, the vehicle was overheating and the gauge was notifying the contact of the engine temperature moving from high to extremely high. The contact also stated there was black smoke coming from the engine and tailpipe. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The contact re... Read more
Incident date: May 31, 2022
The contact owns a 2012 BMW 128i. The contact stated after completing an oil change at the dealer and starting the vehicle, the RPM started fluctuating. The contact stated that after coming to a complete stop at a traffic light, the RPM fluctuated rapidly and the vehicle decelerated while driving. The dealer was notified of the failure and advised the contact to take the vehicle back to the dealer... Read more
Incident date: Jul 1, 2017
The contact owns a 2003 BMW Z4. The contact stated while driving at various speeds in hot weather, the steering wheel became difficult to turn and would also jerk the vehicle into the next lane. The contact stated no warning light was illuminated. The contact was able to drive to the residence. The contact took the vehicle to the local dealer, where it was diagnosed with needing the battery to be ... Read more
Incident date: Jun 1, 2022
The contact owns a 2006 BMW Z4. The contact stated that while operating the vehicle, the check engine warning light illuminated and the vehicle lost motive power and stalled. Additionally, there was a burning odor on the inside and outside of the vehicle. The vehicle was taken to an independent mechanic who changed the engine spark plugs however, the failure persisted. The local dealer and manufac... Read more
Incident date: Mar 2, 2022
The contact owns a 2006 BMW 325I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confir... Read more
Incident date: Mar 2, 2022
The contact owns a 2006 BMW 325XI. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confi... Read more
Incident date: May 15, 2022
Timing chain failure and shutting down of engine on the highway. There was a class action suit about this, which closed March 2021. BMW has not issues a recall despite the class action suit.
Incident date: Mar 1, 2022
The contact's wife owns a 2008 BMW 328I. The contact stated that while driving at various speeds, a burning rubber odor was coming from the vehicle. There was no warning light illuminated. Additionally, light gray smoke was intermittently coming from the passenger’s side hood. The contact then received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part... Read more
Incident date: Mar 2, 2022
The contact owns a 2011 BMW 328i. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confir... Read more
Incident date: Mar 2, 2022
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confir... Read more
Incident date: Jun 8, 2022
The contact owns a 2013 BMW 328I. The contact stated the vehicle was overheating. The contact stated that the high engine temperature warning light was illuminated. The contact had not taken the vehicle to the dealer. The vehicle was undrivable. The contact had the vehicle towed to the residence. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not made aware of the fail... Read more
Incident date: Jun 9, 2022
2013 BMW 328I X Drive. A drive train warning light came on at approx 11300 miles. After dealer inspection the timing chain guides may have caused/or the chain my be loose and is now dropping metal into the engine oil. Repair requires a new engine. Inspection also revealed a waste gate control malfunction on the turbo. Repair new turbo.
Incident date: Jan 1, 2021
The contact owns a 2009 BMW 335I. The contact stated while driving at various speeds, the vehicle independently entered limp mode with the service transmission warning message on the instrument panel. The contact restarted the vehicle and cleared all warning codes before he resumed normal driving. The dealer was notified of the failure and informed the contact that the vehicle was not under recall... Read more
Incident date: Jan 1, 2021
The contact owns a 2009 BMW 335I. The contact stated while driving at various speeds, the vehicle independently entered limp mode with the service transmission warning message on the instrument panel. The contact restarted the vehicle and cleared all warning codes before he resumed normal driving. The dealer was notified of the failure and informed the contact that the vehicle was not under recall... Read more