Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,555 complaints for BMW
Incident date: Mar 31, 2022
I had two situations in which my car would unexpectedly lurch forward after coming to a complete stop with my foot on the brake pedal, and another case in which I could not place the vehicle in park with the DCT Shift lever malfunctioning and making the car undrivable.
Incident date: Mar 31, 2022
I had two situations in which my car would unexpectedly lurch forward after coming to a complete stop with my foot on the brake pedal, and another case in which I could not place the vehicle in park with the DCT Shift lever malfunctioning and making the car undrivable.
Incident date: Oct 31, 2020
The contact owns a 2010 BMW X5. The contact stated while driving 50 mph, she saw smoke exiting the hood. The contact stated the low coolant warning light was illuminated. The contact was able to park on the side of the road and call for roadside assistance. The contact states the smoke detained independently, once she turned off the vehicle. The vehicle was not drivable. The contact towed the vehi... Read more
Incident date: Feb 10, 2020
The contact owned a 2010 BMW 528i. The contact stated while driving approximately 65 MPH the vehicle started to shake and vibrate, additionally smoke began to issue from under the hood. The contact stated no warning light was illuminated. The contact was able to safely pull of the highway and shut off the vehicle, the smoke emission increased and the vehicle caught fire. The fire department arrive... Read more
Fire
Incident date: May 3, 2018
The contact owns a 2007 BMW 328i. The contact stated while driving approximately 35 MPH, the engine started smoking and overheating. There were no warning lights illuminated. The contact stated that the power steering failed to operate as needed; however, the contact was able to coast to the side of the road. The vehicle was towed to several local mechanics and BMW specialists. The vehicle was dia... Read more
Incident date: Apr 7, 2022
BMW HAS A RECALL ON THIS VEHICLE 328XI ABOUT THE PCV VALVE HEATER AND HAD SENT NOTICE OF THE NEED TO REPLACE AND IT HAS BEEN OVER 2 YEARS AND THEY HAVE NOT FOUND A REMEDY FOR THE FIX. THE BMW WARRANTY GROUP CONFIRMED A DATE ON MARCH 7, 2022 FOR THE REPAIR. UPON GOING TO THE HERB CAMBERS IN BROOKLINE, MA. THEY TOLD ME THEY DID NOT HAVE A REMEDY TO FIX THE ISSUE AND WILL CONTACT WHEN THEY HAVE A FIX... Read more
Incident date: Apr 7, 2022
BMW HAS A RECALL ON THIS VEHICLE 328XI ABOUT THE PCV VALVE HEATER AND HAD SENT NOTICE OF THE NEED TO REPLACE AND IT HAS BEEN OVER 2 YEARS AND THEY HAVE NOT FOUND A REMEDY FOR THE FIX. THE BMW WARRANTY GROUP CONFIRMED A DATE ON MARCH 7, 2022 FOR THE REPAIR. UPON GOING TO THE HERB CAMBERS IN BROOKLINE, MA. THEY TOLD ME THEY DID NOT HAVE A REMEDY TO FIX THE ISSUE AND WILL CONTACT WHEN THEY HAVE A FIX... Read more
Incident date: Dec 3, 2020
Vehicle stalled on train track , on the highway, engine keep burning oil , when I press the gas it stalled and I have to press hard sometimes it moves sometimes it don’t
Incident date: Dec 3, 2020
Vehicle stalled on train track , on the highway, engine keep burning oil , when I press the gas it stalled and I have to press hard sometimes it moves sometimes it don’t
Incident date: Dec 3, 2020
Vehicle stalled on train track , on the highway, engine keep burning oil , when I press the gas it stalled and I have to press hard sometimes it moves sometimes it don’t
Incident date: Mar 16, 2022
WHEN STOPPED WITH FOOT ON BREAK, CAR ACCELERATES & RPMS ROAR. DEALERS COMPUTER UNABLE TO FIND PROBLEM, BUT DEALER SUGGESTS A BMW BATTERY OR REPLACING AN OUTSIDE POWER DOOR HANDLE, BUT NO GUARANTY
Incident date: Mar 16, 2022
WHEN STOPPED WITH FOOT ON BREAK, CAR ACCELERATES & RPMS ROAR. DEALERS COMPUTER UNABLE TO FIND PROBLEM, BUT DEALER SUGGESTS A BMW BATTERY OR REPLACING AN OUTSIDE POWER DOOR HANDLE, BUT NO GUARANTY
Incident date: Mar 14, 2022
Common issue with 2016 BMW message populates secure vehicle with parking break when stationary. Have the problem checked my service center. This messages populates every time the vehicle starts and when vehicle turns off. Common issue with vehicle and this hasn’t been recalled.
Incident date: Mar 15, 2022
Back light malfunction numerous repairs
Incident date: Feb 22, 2022
Failed component: Failure for a motor vehicle to signal the intention to perform a U-TURN maneuver. Safety at risk: U-TURN maneuvers often result in accidents that cause material damage, severe injuries and death of motorists, passengers, motorcycle riders, bicyclists, and pedestrians. These accidents usually happen due to the inability of drivers to properly signal or warn others of the inten... Read more
Incident date: Jan 27, 2022
My digital gauges were frequently going off center in my vehicle. I scheduled service with the dealer however they did not have a loaner available for weeks so they scheduled the appointment for a few weeks out, my car subsequently completely died on the road and after a minute or two I was rear ended by a truck and the car was completely totaled.
Crash
1 injured
Incident date: Jan 27, 2022
My digital gauges were frequently going off center in my vehicle. I scheduled service with the dealer however they did not have a loaner available for weeks so they scheduled the appointment for a few weeks out, my car subsequently completely died on the road and after a minute or two I was rear ended by a truck and the car was completely totaled.
Crash
1 injured
Incident date: Mar 28, 2022
The contact owns a 2006 BMW 530i. The contact stated upon taking the vehicle to an independent mechanic to be serviced, he was informed that the VIN was included in NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of ... Read more
Incident date: Apr 1, 2022
I purchased this 2009 BMW K1300GT used from a dealer 3 weeks ago. He only let me do a short test drive around the block and it ran fine. I purchased it and began riding it daily to and from work, 48 miles round trip. There are 6 lights and 4 Stop sighs on my route. If I do a slow roll through a stop it comes close to stalling. If there are several cars ahead of me at a stop sign, or I hit a r... Read more
Incident date: Apr 1, 2022
I purchased this 2009 BMW K1300GT used from a dealer 3 weeks ago. He only let me do a short test drive around the block and it ran fine. I purchased it and began riding it daily to and from work, 48 miles round trip. There are 6 lights and 4 Stop sighs on my route. If I do a slow roll through a stop it comes close to stalling. If there are several cars ahead of me at a stop sign, or I hit a r... Read more
Incident date: Apr 1, 2022
I purchased this 2009 BMW K1300GT used from a dealer 3 weeks ago. He only let me do a short test drive around the block and it ran fine. I purchased it and began riding it daily to and from work, 48 miles round trip. There are 6 lights and 4 Stop sighs on my route. If I do a slow roll through a stop it comes close to stalling. If there are several cars ahead of me at a stop sign, or I hit a r... Read more
Incident date: Mar 23, 2022
Made an appointment to fix the issue by Recall and confirmed that the necessary part was in stock. When arrived at the dealer ( new country bmw in Hartford ct) told me that they didn’t have the part and not even inspect the car at all.
Incident date: Mar 21, 2022
The contact owns a 2018 BMW X1. The contact stated that while driving at various speeds, the rear liftgate door would erroneously open. During the failure, the lift gate door would open approximately halfway. The vehicle was taken to the local dealer who diagnosed that the key fob needed to be reprogrammed to press twice to open the liftgate. The manufacturer was not notified of the failure. The V... Read more
Incident date: Mar 21, 2022
The contact owns a 2018 BMW X1. The contact stated that while driving at various speeds, the rear liftgate door would erroneously open. During the failure, the lift gate door would open approximately halfway. The vehicle was taken to the local dealer who diagnosed that the key fob needed to be reprogrammed to press twice to open the liftgate. The manufacturer was not notified of the failure. The V... Read more
Incident date: Mar 28, 2022
What component or system failed or malfunctioned, and is it available for inspection upon request? Footwell module. Computer system that controls turn signals, headlights, highbeams, windows, door locks etc. Yes it is available for inspection. How was your safety or the safety of others put at risk? I can't use my turn signals, highbeams, headlights, Windows. I can't signal my cars lane change... Read more
Incident date: Mar 28, 2022
What component or system failed or malfunctioned, and is it available for inspection upon request? Footwell module. Computer system that controls turn signals, headlights, highbeams, windows, door locks etc. Yes it is available for inspection. How was your safety or the safety of others put at risk? I can't use my turn signals, highbeams, headlights, Windows. I can't signal my cars lane change... Read more
Incident date: Mar 28, 2022
What component or system failed or malfunctioned, and is it available for inspection upon request? Footwell module. Computer system that controls turn signals, headlights, highbeams, windows, door locks etc. Yes it is available for inspection. How was your safety or the safety of others put at risk? I can't use my turn signals, highbeams, headlights, Windows. I can't signal my cars lane change... Read more
Incident date: Feb 25, 2022
The contact owns a 2000 BMW 323i. The contact stated while driving approximately 55 MPH, the passenger’s side air bag deployed but did not inflate. There was no crash to cause the air bag to deploy. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer to be diagnosed. The contact was notified of several recalls regarding the driver’s side air... Read more
Incident date: Nov 1, 2021
The contact owns a 2015 BMW 328D. The contact received a notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reaso... Read more
Incident date: Mar 29, 2022
The contact owns a 2021 BMW 530i. The contact stated that while driving at approximately 55 MPH, the sunroof exploded and glass entered into the cabin of the vehicle. The vehicle was taken to the dealer where it was diagnosed and the contact was informed that the failure was due to the weather. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was ... Read more
Incident date: Mar 17, 2022
Passenger side safety restraint malfunction. Passenger airbag no longer enabled because seat occupancy sensor is faulty. Passenger is at risk as airbag no longer working. This problem was confirmed and diagnosed by an independent auto technician. BMW fault code 93c3 The vehicle has not been inspected by the manufacturer as BMW wants $2,500 to make the repair. Warning lights on dash say Passenger... Read more
Incident date: Mar 17, 2022
Passenger side safety restraint malfunction. Passenger airbag no longer enabled because seat occupancy sensor is faulty. Passenger is at risk as airbag no longer working. This problem was confirmed and diagnosed by an independent auto technician. BMW fault code 93c3 The vehicle has not been inspected by the manufacturer as BMW wants $2,500 to make the repair. Warning lights on dash say Passenger... Read more
Incident date: Mar 28, 2022
Sunroof on 2018 BMW M550i "exploded" while driving home from work. Weather was cloudy, light rain in the 50's, late March in northern California, USA. Sunroof was in closed position and cars HVAC was not being used to create temperature or pressure difference. Heated seat was being used. Had been parked outdoors under an awning during the day and had been on the road for less than 15 minutes. The ... Read more
Incident date: Mar 27, 2022
I filled tank up with gas and developed a gas leak with strong gas odor and gas dripping onto the roadway. My safety was put at risk because gasoline was dripping past my hot exhaust piping which has the potential to catch on fire. My independent service center has confirmed this issue. The manufacturer has denied that their is a systemic failure that could result in a gasoline fire. There ... Read more
Incident date: Jul 1, 2020
The contact owned a 2019 BMW X7. The contact stated that while driving at an undisclosed speed, the vehicle experienced phantom braking. The dealer was made aware of the failure and the vehicle was traded in for another vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 5,000.
Incident date: Mar 27, 2022
I have a 2011 BMW 328i Sedan, the car has only 50,000 miles on it. No accidents. The VIN number is [XXX] I've been hearing the increased engine noise on my vehicle, then the car engine has stalled while it's stopping in the intersection a couple of days ago. The engine has failed to start after that. I've called my mechanic he removed the engine's valve cover, he found 4 bolts attached to the VA... Read more
Incident date: Mar 26, 2022
The problem has been reproduced and the car went back to dealership with the same problem for the 3rd time.
Incident date: Mar 3, 2022
The contact owns a 2015 BMW X3. The contact stated that while operating the vehicle the check engine warning light would remain illuminated. The vehicle was taken to the local dealer who diagnosed that the #3 fuel injector was faulty and needed to be replaced. The vehicle was repaired but approximately 3 weeks later the failure reoccurred and the vehicle was returned to the dealer who diagnosed th... Read more
Incident date: Mar 3, 2022
The contact owns a 2015 BMW X3. The contact stated that while operating the vehicle the check engine warning light would remain illuminated. The vehicle was taken to the local dealer who diagnosed that the #3 fuel injector was faulty and needed to be replaced. The vehicle was repaired but approximately 3 weeks later the failure reoccurred and the vehicle was returned to the dealer who diagnosed th... Read more
Incident date: Mar 1, 2021
OC3 mat in passenger seat malfunctions and disables passenger-side airbag. BMW is aware of this problem with OC3 sensors affecting different models. See, e.g., https://static.nhtsa.gov/odi/rcl/2017/RCRIT-17V428-3205.pdf pertaining to various E Series vehicles that have the same part. BMWNA claims the recall and extended warranties that covered the OC3 part in these other vehicles has not been... Read more
Incident date: Mar 1, 2021
OC3 mat in passenger seat malfunctions and disables passenger-side airbag. BMW is aware of this problem with OC3 sensors affecting different models. See, e.g., https://static.nhtsa.gov/odi/rcl/2017/RCRIT-17V428-3205.pdf pertaining to various E Series vehicles that have the same part. BMWNA claims the recall and extended warranties that covered the OC3 part in these other vehicles has not been... Read more
Incident date: Mar 18, 2022
I had no mechanical issues with the motorcycle upon purchase and took it in to the dealership for the 600 mile service. I rode the motorcycle a few times and had no mechanical issues. On 3/13/22 I was in 3rd gear decelerating to stop at a stop sign and the motorcycle quit running. The engine abruptly shutoff and a message appeared on the TFT which read “Fault in the engine control. Onboard ... Read more
Incident date: Mar 18, 2022
I had no mechanical issues with the motorcycle upon purchase and took it in to the dealership for the 600 mile service. I rode the motorcycle a few times and had no mechanical issues. On 3/13/22 I was in 3rd gear decelerating to stop at a stop sign and the motorcycle quit running. The engine abruptly shutoff and a message appeared on the TFT which read “Fault in the engine control. Onboard ... Read more
Incident date: Mar 18, 2022
I had no mechanical issues with the motorcycle upon purchase and took it in to the dealership for the 600 mile service. I rode the motorcycle a few times and had no mechanical issues. On 3/13/22 I was in 3rd gear decelerating to stop at a stop sign and the motorcycle quit running. The engine abruptly shutoff and a message appeared on the TFT which read “Fault in the engine control. Onboard ... Read more
Incident date: Mar 9, 2022
2014 BMW 328i Xdrive, 62K miles. Routine oil change and filter change serviced at BMW dealership Feb 2022. March 2022 (<30 days later), suffered catastrophic engine failure related to camshaft oil starvation and sudden loss of power while driving on highway at 60 mph. Dealership investigation unable to determine the cause, ruled out N20 timing chain and oil pump chain issues. Neither BMW NA nor de... Read more
Incident date: Mar 9, 2022
2014 BMW 328i Xdrive, 62K miles. Routine oil change and filter change serviced at BMW dealership Feb 2022. March 2022 (<30 days later), suffered catastrophic engine failure related to camshaft oil starvation and sudden loss of power while driving on highway at 60 mph. Dealership investigation unable to determine the cause, ruled out N20 timing chain and oil pump chain issues. Neither BMW NA nor de... Read more
Incident date: Mar 18, 2022
I bought a 2007 BMW 335i convertible on March 10th 2022. On March 18th I left my house and as I was pulling out of my neighborhood the vehicle cut off at about 25 miles an hour and as I pulled over I noticed black smoke coming out from under the hood. There were no warning lights on with the exception of a random airbag light that came on the day after I bought the car and a tire pressure monitor ... Read more
Fire
Incident date: Mar 18, 2022
I bought a 2007 BMW 335i convertible on March 10th 2022. On March 18th I left my house and as I was pulling out of my neighborhood the vehicle cut off at about 25 miles an hour and as I pulled over I noticed black smoke coming out from under the hood. There were no warning lights on with the exception of a random airbag light that came on the day after I bought the car and a tire pressure monitor ... Read more
Fire
Incident date: Mar 18, 2022
I bought a 2007 BMW 335i convertible on March 10th 2022. On March 18th I left my house and as I was pulling out of my neighborhood the vehicle cut off at about 25 miles an hour and as I pulled over I noticed black smoke coming out from under the hood. There were no warning lights on with the exception of a random airbag light that came on the day after I bought the car and a tire pressure monitor ... Read more
Fire