Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 41,082 complaints for BMW
BMW
I7 XDRIVE60
(2026) - ELECTRICAL SYSTEM
Apr 16, 2026
Incident date: Mar 5, 2026
Pertaining to the open recall: Manufacturer Recall Number59C NHTSA Recall Number25V-552 We had called last year when the back camera started acting up; was told there was a pending recall to release by the end of the year (Dec 2025). Called back January 2026 to see about a fix on the recall, was notified they have the recall, but there wasn't a part for the fix yet and to call back later. Called... Read more
Crash
BMW
I7 XDRIVE60
(2026) - SERVICE BRAKES, HYDRAULIC
Apr 16, 2026
Incident date: Mar 5, 2026
The contact owns a 2019 Acura ILX. The contact received notification of NHTSA Campaign Number: 25V859000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not available. The narrative for the recall on the website indicated that parts were available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the re... Read more
BMW
I7 XDRIVE60
(2026) - VISIBILITY:SUN/MOON ROOF ASSEMBLY
Apr 16, 2026
Incident date: Mar 5, 2026
The contact owns a 2022 Mercedes-Benz GLS450. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the roof of the vehicle. The vehicle was pulled over to the shoulder lane and the contact discovered that the sunroof glass had shattered. No warning lights were illuminated. A dealer was contacted, and the dealer suggested that the insurance p... Read more
Incident date: Apr 8, 2026
On my way home from a trip on Tuesday 4-14-26 at about 60 mph with cruise control on the truck downshifted and turned cruise control off and a small wrench came on display. I made my way to next town at reduced speed, wouldn't get out of 5th gear, found a ford dealer had them scan and check out. They found 2 codes P061B:00-24- pcm and P0722:00-68 They cleared codes and drove truck with no return ... Read more
Incident date: Apr 16, 2026
See attached document for complaint.
Crash
Incident date: Apr 13, 2026
Excessive inside tire wear even tough tires are not at tread wear indicator cause dangerous situation. Tesla knows of this problem. And it is designed this way with no camber adjustment to rear suspension
Incident date: Apr 6, 2026
Issue was diagnosed as ICCU failure.
Incident date: Mar 1, 2023
Purchased 2020 jaguar XE with under 13,000 miles on it 2 years ago now has 23,000 miles on it. Went to leave for work and my car wouldn’t start stating the transmission wasn’t in park and other messages and tried jumping it wouldn’t work. Wouldnt switch gears to put car in neutral and neutral release under hood wouldn’t fully work. because parking break was stuck on. Took 3 tow trucks to g... Read more
Incident date: Mar 14, 2026
My 2026 Volkswagen Tiguan has repeatedly experienced a complete loss of motive power while driving in active traffic. The engine stalls without warning, forcing me to perform a manual reset in the middle of the road. The vehicle also has a severe defect where it independently engages the electronic parking brake or shifts itself into Park during low-speed or turning maneuvers. This happens without... Read more
Incident date: Dec 20, 2025
On April 13, 2026, I brought my 2019 Honda Odyssey to a Honda dealership in Chicago, IL for a dealer-initiated recall service. The dealer contacted me and asked me to come in. Before the recall service, the vehicle had zero warning lights, zero error codes, and was operating completely normally. Immediately after the recall service was completed, the following warning lights appeared on the dashbo... Read more
Incident date: Dec 20, 2025
On April 13, 2026, I brought my 2019 Honda Odyssey to a Honda dealership in Chicago, IL for a dealer-initiated recall service. The dealer contacted me and asked me to come in. Before the recall service, the vehicle had zero warning lights, zero error codes, and was operating completely normally. Immediately after the recall service was completed, the following warning lights appeared on the dashbo... Read more
Incident date: Apr 10, 2026
I drive a 2022 Kenworth T680 equipped with a Bendix collision mitigation / automatic emergency braking system. On multiple occasions, the system has applied the service brakes hard with no real obstacle in front of the truck, creating a serious rear‑end collision risk for vehicles behind me. The events typically occur in rain, fog, or under overpasses and signs at highway speeds with cruise cont... Read more
Incident date: Sep 25, 2025
The transmission was shifting into neutral while driving, causing hesitation with oncoming traffic approaching, at one point it actually shifted into park or reverse while driving in forward gear. We could easily been stalled or lost forward motion with the intent of thinking we were OK to proceed thru oncoming traffic, which would result in collision or accident, jeopardizing our safety or our gr... Read more
Incident date: Dec 27, 2023
While driving approximately 70 mph on the highway, my 2025 Jeep Grand Cherokee 4xe experienced a sudden and complete loss of power without warning. This created a dangerous situation with risk of collision. The vehicle is also subject to an active recall related to high-voltage battery fire risk, which prevents safe charging and normal hybrid operation. Additionally, at approximately 12,000 mile... Read more
Incident date: Dec 27, 2023
The air conditioning system of my 2017 Subaru Forrester suddenly went out without warning. I noticed a defect when the A/C started buzzing with a high pitched sound and blowing semi-warm air instead of cool. I took my auto to a car repair shop. He provided this diagnostic analysis: Normal coolant level in the system. Performed Leak Detection Test- no detectable leak found at this time. A/C system ... Read more
Incident date: Aug 1, 2023
2026 Toyota Sequoia Hybrid. Three safety-related defects reported to dealer, all dismissed without proper diagnosis. STEERING: Steering wheel exhibits noticeable flex, looseness, and audible creak when touched or lightly pushed. The steering wheel houses the airbag module. Looseness raises concerns about steering integrity and airbag deployment reliability. Video evidence available. ... Read more
Incident date: Aug 1, 2023
2026 Toyota Sequoia Hybrid. Three safety-related defects reported to dealer, all dismissed without proper diagnosis. STEERING: Steering wheel exhibits noticeable flex, looseness, and audible creak when touched or lightly pushed. The steering wheel houses the airbag module. Looseness raises concerns about steering integrity and airbag deployment reliability. Video evidence available. ... Read more
Incident date: Sep 1, 2023
In 1 week 2 unexpected shifts into neutral occurred. On the third occurrence the wrench light came on and the vehicle would not shift out of third gear. I pulled code P1702. I will be replacing the transmission molded lead frame this weekend. It is not safe to drive.
Incident date: Sep 1, 2023
when starting vehicle every three or four days all safety systems fail and takes anywhere from one hour to 12 hours to reset. This forces me to drive vehicle without any safety systems i.e fwd collision, rear traffic alert, lane assist , side view mirror alerts, heads up display adaptive lighting. DEALER claims there is no fix at present and cannot repair until Manufacturer finds solution to softw... Read more
Incident date: Jan 15, 2026
My Bluetooth would not connect to my infotainment system. My android auto then could not connect. I'm told by the honda service tech that from time to time when the system updates we would need to do a factory reset to align the latest update with the phone. That's what I did, and the screen came on but said contact dealership. The screen was blank otherwise and had no power to it, not radio n... Read more
Incident date: Apr 1, 2022
The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline), 26V123000 (Back Over Prevention), and 26V117000 (Visibility); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The contact state... Read more
Incident date: Apr 1, 2022
UNINTENDED CRUISE CONTROL ACCELERATION TO 85 MPH Engaged cruise control to set speed approx 72mph and within 30-45 seconds the cruise control suddenly without warning reverted to 85mph. Startled, I immediately hit brakes and cruise disengaged with no accident. Following days, in safe traffic setting I repeated the pattern of setting highway cruise speed and within 30-45 seconds vehicle cruise set... Read more
Incident date: Apr 2, 2026
There is a recall for the displacement of my 3rd row headrest. I have small children and are in the 3rd row daily. Also, although my 3rd row is under recall for mechanical issues, my 3rd row did malfunction and close on items in the 3rd row on 4/5/26. The sensors didn't detect that there were larger items in my vehicle and continued to close down. Also at this time, the right side wouldn't raise b... Read more
Incident date: Apr 2, 2026
There is a recall for the displacement of my 3rd row headrest. I have small children and are in the 3rd row daily. Also, although my 3rd row is under recall for mechanical issues, my 3rd row did malfunction and close on items in the 3rd row on 4/5/26. The sensors didn't detect that there were larger items in my vehicle and continued to close down. Also at this time, the right side wouldn't raise b... Read more
Incident date: Sep 23, 2025
The Vehicle suddenly stopped and I was unable to brake or steer the wheel while driving (loss of power/limp mode). I took it to a shop who ran a diagnostic and it came back as DTC code. I now had to tow it out of pocket to the nearest dealership.
Incident date: Feb 10, 2026
The contact owns a 2016 Mercedes-Benz GLE350. The contact stated that while opening the door, a cracked fuel injector was spraying gasoline. When the door handle was pulled, an aftermarket module ignited the fuel, causing an explosion and heavy smoke from the engine compartment. The contact stated that the vehicle had been taken to the dealer previously for the same issue, but the dealer dismissed... Read more
Incident date: Mar 20, 2026
Camshaft failure as described in previous service bulletins for same year, make, model truck and Paccar MX-17 engine. Available for inspection as truck is not operational. Vehicle has been inspected by mechanic and no warning, messages, or other symptoms prior to the failure being noticed and inspected to locate issue.
Incident date: Apr 2, 2026
We Driving On The Highway 275 West Cincinnati and as we where drive the lane change to car noise came on an vehicle did a full 360 we slammed in the light pool
Incident date: Apr 2, 2026
3/20/26 my windshield was cracked right through the front camera. I now have issues with my cars sensors not working, beeping, not going into gear, and the car not starting. The crack starts at the very top of my car and goes all the way over to drivers line of sight. I am told that Nissan does not have a replacement glass available to replace my cracked windshield. On 3/20 it was 3 inches long... Read more
Incident date: Apr 9, 2026
About 1 year ago, my child was in a forward-facing car seat in the third row. The power seat button was activated, and the seat started to fold down with my child in a car seat. It did not stop. I was panicked but luckily was able to act quickly and get the seat to stop without him being seriously injured. This was reported to Hyundai at the time and Hyundai disregarded my claim. I am now seeing ... Read more
Incident date: Apr 6, 2026
The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the engine was overheating while white exhaust smoke was coming out of the exhaust pipes. Additionally, the vehicle decelerated and was sluggish while driving. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intr... Read more
Incident date: Apr 6, 2026
The contact owns a 2026 Chevrolet Silverado 2500. The contact stated that while driving at various speeds at night, the low beam and high beam headlights were extremely dim, reducing the roadway visibility while driving during the rain. The vehicle was taken to a local dealer, but the vehicle was not diagnosed. The contact was informed that the headlights were functional. The vehicle was not repai... Read more
Incident date: Mar 31, 2026
Hello, I've contacted customer service for Kia America and also, customer service in Puerto Rico since I'm a resident in Puerto Rico, so that I can address the safety recall with number SC303 and also a technical service bulletin with number BOD319. However, customer service advised that they can't pull up my SUV vehicle information with the VIN provided. I'm unable to address the safety recall ... Read more
Incident date: Feb 21, 2026
The contact owns a 2017 Lincoln MKC. The contact stated that while attempting to reverse, the rear-view camera became inoperable. The contact stated that the rear-view camera image failed to function properly, and the image was blurry. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The v... Read more
Incident date: Apr 9, 2026
Common problem with the headlights of this model. The regular headlights become too dim, causing danger to driver at night. Using brights is mandatory during night time driving. Entire light housing must be replaced due to dimming. Replacing bulbs does not solve issue.
Incident date: Apr 9, 2026
The contact owns a 2014 Lincoln MKT. The contact stated that while driving approximately 25 MPH, the vehicle stalled and shut off and failed to restart. The vehicle was later towed to the local dealer, and the contact was informed that the vehicle was not serviceable. There was no explanation provided. The vehicle was towed back to the residence. After researching the failure, the contact discover... Read more
Incident date: Mar 1, 2026
The 2017 GMC Yukon has serious transmission issues that GM continues to ignore, and it is going to get someone hurt. I was stopped at a red light, and when it turned green, I pressed the gas pedal but the car would not move. I pressed harder, and then it suddenly lurched forward about 30 feet. If there had been a car in front of me, I would have hit them and likely caused injuries. When I took it... Read more
Incident date: Mar 15, 2026
The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving on several occasions at various speeds, the infotainment screen went black or displayed a half-operating screen. An unknown warning light was illuminated with the message "Attention Needed - Service Engine Soon" displayed. The vehicle was taken to a dealer, and it was determined that Part Number: BE52 needed to be rep... Read more
Incident date: Mar 15, 2026
This has been an ongoing issue since I bought the car in 2020. I have reported to the dealer, Honda, and this agency. My car Fantom breaks by its self. About a week ago my car lit up again with the break on the dash and only slightly hit the breaks this time compared to the time before where it slammed on the breaks. Yes there is no car in front of me when this happens. Motorworld honda closed ou... Read more
Incident date: Mar 15, 2026
This has been an ongoing issue since I bought the car in 2020. I have reported to the dealer, Honda, and this agency. My car Fantom breaks by its self. About a week ago my car lit up again with the break on the dash and only slightly hit the breaks this time compared to the time before where it slammed on the breaks. Yes there is no car in front of me when this happens. Motorworld honda closed ou... Read more
Incident date: Apr 7, 2026
The contact owns a 2022 GMC Sierra 1500. The contact stated that the vehicle had experienced a failure with the front cameras and various control modules and sensors, requiring that all the parts be replaced. The contact stated that the parts had been replaced several times, but the vehicle was not repaired. The vehicle was taken to a dealer for repairs, but the failures persisted. The manufacture... Read more
Incident date: Apr 2, 2026
The contact owns a 2018 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issue. The co... Read more
Incident date: Apr 2, 2026
I was driving my 2022 Hyundai Accent (VIN [XXX] ) when the brakes suddenly failed without warning. When I pressed the brake pedal, the vehicle did not slow down properly resultina in a crash Immediately after the crash, the vehicle caught fire According to the fire department report, the fire originated in the engine compartment and was classified as unintentional/ accidental There were no prior w... Read more
Crash
Fire
1 injured
Incident date: Jan 28, 2026
The contact's employer owns a 2025 Ram Promaster 1500. The employer received notification of NHTSA Campaign Number: 25V720000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the company vehicle should not have to be parked for months while the manufacturer developed the remedy. The manufacturer was not contacted. The employer ha... Read more
Incident date: Mar 27, 2026
On Monday, April 6th, I was turning into a parking lot and the braking system, specifically the anti-lock braking system (ABS) and electronic brake control module, appeared to malfunction. While driving, I received a warning indicating the ABS was off, and the brake pedal became soft with reduced stopping ability. The check engine light also came on. I had to coast the vehicle to a complete stop. ... Read more
Incident date: Mar 27, 2026
There is an intermittent issue where the dashboard will indicate that the rear side radar is obscured and turn off all the safety features of the car. This happens typically on a clear day when there should be no issues. Turning off the car resets this. Its unsettling because as there are quite a few blind spots in this vehicle you are dependent on the blind spot warning, especially in heavy tr... Read more
Incident date: Aug 1, 2025
Odometer Fraud. The contact purchased a 2016 Ford F-150. The contact stated that while purchasing a warranty for the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the mileage was 149,000 and at the time of purchasing the warranty, it was discovered that the mileage was 146,000.
Incident date: Aug 1, 2025
Excessive oil consumption with no warning light, loss of power, and stalling. Also caused the master seal to leak and plugged the PCV valve. I have records for the repairs. It continues to excessively use oil and is not a reliable vehicle. When it stalls, power steering is lost as well as the stabilitrack.
Incident date: Aug 20, 2025
MY CAR STARTED TO USE A LOT OF OIL, AND UPON MY REGULAR OIL CHANGES IT WOULD ALWAYS BE VERY LOW, BUT OIL WAS NOT LEAKING OUT OF THE CAR. IT GOT TO THE POINT THAT I HAD TO PUT OIL IN OFTEN TO OPERATE THE CAR. IT GOT TO THE POINT THAT IT WOULD CUT OFF ON ME IN SCHOOL LINES. AFTER DEALING WITH THIS OVER A PERIOD OF TIME IT SOUNDED SO BAD THAT THE EXPRESS OIL CHANGE FACILITIES REFUSED TO CHANGE MY OIL... Read more
Incident date: Aug 20, 2025
MY CAR STARTED TO USE A LOT OF OIL, AND UPON MY REGULAR OIL CHANGES IT WOULD ALWAYS BE VERY LOW, BUT OIL WAS NOT LEAKING OUT OF THE CAR. IT GOT TO THE POINT THAT I HAD TO PUT OIL IN OFTEN TO OPERATE THE CAR. IT GOT TO THE POINT THAT IT WOULD CUT OFF ON ME IN SCHOOL LINES. AFTER DEALING WITH THIS OVER A PERIOD OF TIME IT SOUNDED SO BAD THAT THE EXPRESS OIL CHANGE FACILITIES REFUSED TO CHANGE MY OIL... Read more