Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 41,082 complaints for BMW
Incident date: Feb 1, 2022
BMW 328I check engine sensor light on code p0281 to replace coolant thermostat. Part has been replaced and code continually appears something’s as ABS CHASIS malfunction sensor or check engine. Code also reads thermostat stuck open.
Incident date: Jun 12, 2022
I have water leaking out of myBMW on a regular basis. I have to put a gallon of water every time I want to drive it. The oil is constantly needing to be filled. I go through a qt a day in oil. There is oil leaking all over the ground. Not sure if the water is leaking as well.
Incident date: Feb 1, 2022
This car is not safe to drive, when you accelerate lots of black smoke come from tail pipe and loose power at the same time, Its burning through spark plugs Im having to change them at least every 2 wks plugs cost 15$ a piece, Its burning through oil oil leaks popping up random all over every 2 weeks its burning through 5 quarts of oil ,oil is 18$ a quart, Do to the lose of power i have to take th... Read more
Incident date: Feb 1, 2022
This car is not safe to drive, when you accelerate lots of black smoke come from tail pipe and loose power at the same time, Its burning through spark plugs Im having to change them at least every 2 wks plugs cost 15$ a piece, Its burning through oil oil leaks popping up random all over every 2 weeks its burning through 5 quarts of oil ,oil is 18$ a quart, Do to the lose of power i have to take th... Read more
Incident date: May 9, 2022
When the engine cooling system fails (which is common) the vehicle shuts down wherever it is....the occupants of the vehicle are in high traffic areas and are subject to being injured and/or killed as a result of the vehicle being undrivable at the time. It is VITAL that BMW be held responsible for the cooling system(s) optimal operation regardless of the age or mileage of the vehicle due to the ... Read more
Incident date: May 9, 2022
When the engine cooling system fails (which is common) the vehicle shuts down wherever it is....the occupants of the vehicle are in high traffic areas and are subject to being injured and/or killed as a result of the vehicle being undrivable at the time. It is VITAL that BMW be held responsible for the cooling system(s) optimal operation regardless of the age or mileage of the vehicle due to the ... Read more
Incident date: May 9, 2022
When the engine cooling system fails (which is common) the vehicle shuts down wherever it is....the occupants of the vehicle are in high traffic areas and are subject to being injured and/or killed as a result of the vehicle being undrivable at the time. It is VITAL that BMW be held responsible for the cooling system(s) optimal operation regardless of the age or mileage of the vehicle due to the ... Read more
Incident date: Apr 1, 2022
Car just wouldn't start one day. Drivetrain malfunction warning indicating timing chain replacement. Car just sits in my driveway. Will cost 6 grand to fix. Timing Chain failure probably effected my engine.
Incident date: Apr 1, 2022
Car just wouldn't start one day. Drivetrain malfunction warning indicating timing chain replacement. Car just sits in my driveway. Will cost 6 grand to fix. Timing Chain failure probably effected my engine.
Incident date: Aug 29, 2022
car went into transmission malfunction and speed was reduced when I was going at high speed. could have caused an accident but luckily I am a good driver so accident was avoided.
Incident date: Sep 3, 2022
The design of the front drivers and passenger seat includes a hard insert right in the center of the headrest. My wife's head directly hits this hard insert when she is sitting normally in the seat. We are very concerned that in the event of an accident, she would suffer a serious head injury.
Incident date: Aug 30, 2022
Engine light comes on and the code says: error code 24BF00 - Injector #2 "zero-quantity adaptation injector cylinder 1: permitted filtered actuation duration correction too high I found a 10yr/120k extended warranty on N47T diesel injectors https://static.nhtsa.gov/odi/tsbs/20...67976-9999.pdf but the document only lists Sedan and Wagon N47T models, the X3 with same engine is excluded. Would ... Read more
Incident date: Aug 30, 2022
Engine light comes on and the code says: error code 24BF00 - Injector #2 "zero-quantity adaptation injector cylinder 1: permitted filtered actuation duration correction too high I found a 10yr/120k extended warranty on N47T diesel injectors https://static.nhtsa.gov/odi/tsbs/20...67976-9999.pdf but the document only lists Sedan and Wagon N47T models, the X3 with same engine is excluded. Would ... Read more
Incident date: Aug 23, 2022
Driving to work and the engine oil pressure warning came up and the car began to decelerate and once completely stopped the power train malfunction warning popped up and I couldn’t restart the engine. Towed to BMW of Toledo and was Told the timing chain broke and destroyed the engine.
Incident date: Aug 23, 2022
Driving to work and the engine oil pressure warning came up and the car began to decelerate and once completely stopped the power train malfunction warning popped up and I couldn’t restart the engine. Towed to BMW of Toledo and was Told the timing chain broke and destroyed the engine.
Incident date: Sep 2, 2022
The brake vacuum pump has leaked a small amount of lubricating oil into the hose. This contamination resulted in a loss of power assist braking. The loss of power assist in braking has increased stopping distance and lead to a near vehicle crash. No indicator lights were present. Repair: Replacement of the brake vacuum line with one that contains a check valve, eliminating the possibility that ... Read more
Incident date: Aug 16, 2022
Took new bike to dealer. A “extra” valve keeper was found in oil. Dealer tore engine apart and found all valve keeps in place. If the extra part in engine woulda cause engine to fail at Highway speeds dead coulda happened. I’ve called bam corporate and the case manager has not called me back. I can’t get beyond “customer service”
Incident date: Sep 2, 2022
The contact owns a 2006 BMW 325i. The contact stated that the dealer had previously replaced the passenger's side front seat air bag sensor and steering wheel air bag sensor; however, the failure recurred while his wife was driving at an undisclosed speed, with the air bag warning light being illuminated. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired... Read more
Incident date: Sep 2, 2022
The contact owns a 2014 BMW 328D. The contact stated that occasionally, the front driver's side door failed to unlock as needed. The contact was concerned that if there was an emergency he might be unable to exit the vehicle. No warning light was illuminated. The dealer was notified of the failure however, the contact stated that no further assistance was provided. The vehicle was not diagnosed. T... Read more
Incident date: Aug 30, 2022
Front drive shaft broke while driving and almost lost control.
Incident date: Sep 1, 2022
There is a safety recall on my car. This recall involves an engine component known as the Positive Crankcase Ventilation (PCV) valve heater. The PCV valve heater may not have been produced to specifications which could lead to a short circuit. BMW DOES NOT HAVE AN AVAILABLE REMEDY FOR THIS RECALL AND DOES NOT HAVE ANY TIMELINE FOR FIXING IT.
Incident date: Sep 1, 2022
There is a safety recall on my car. This recall involves an engine component known as the Positive Crankcase Ventilation (PCV) valve heater. The PCV valve heater may not have been produced to specifications which could lead to a short circuit. BMW DOES NOT HAVE AN AVAILABLE REMEDY FOR THIS RECALL AND DOES NOT HAVE ANY TIMELINE FOR FIXING IT.
Incident date: Sep 1, 2022
There is a safety recall on my car. This recall involves an engine component known as the Positive Crankcase Ventilation (PCV) valve heater. The PCV valve heater may not have been produced to specifications which could lead to a short circuit. BMW DOES NOT HAVE AN AVAILABLE REMEDY FOR THIS RECALL AND DOES NOT HAVE ANY TIMELINE FOR FIXING IT.
Incident date: Aug 17, 2022
The contact owns a 2013 BMW 550i. The contact stated while driving 50 MPH, the warning message illuminated on the instrument panel stating, “Driving moderately and drive pit not available”. The vehicle was taken to the dealer and the high-speed fuel pump on the passenger’s side was replaced but the failure continued. The vehicle was taken back to the dealer and the high-speed pressure sensor... Read more
Incident date: Aug 11, 2022
The UTQG ratings on these tires are fraudulent. The ratings give an A grade for temperature over 115 but these tires wear out rapidly in Arizona. They also rate the tire wear at 400 which is also fraudulent. On my own vehicle I get less than 11,000 miles on each set and I’ve seen online complaints as low as 6,000 miles to failure. This is consumer fraud and tires that wear down this rapidly a... Read more
Incident date: Aug 11, 2022
The UTQG ratings on these tires are fraudulent. The ratings give an A grade for temperature over 115 but these tires wear out rapidly in Arizona. They also rate the tire wear at 400 which is also fraudulent. On my own vehicle I get less than 11,000 miles on each set and I’ve seen online complaints as low as 6,000 miles to failure. This is consumer fraud and tires that wear down this rapidly a... Read more
Incident date: Aug 2, 2022
Back panel of sunroof shade comes off track and may get stuck inside the headliner, generally due to adhesive failure or broken clips. Seems to be a common issue for this year/model. Can cause car to reach unsafe temperatures in warm climates with shade stuck open. Can also cause shade to fall down and obstruct driver’s view. Warranties generally won’t cover repair since it is not a motor fail... Read more
Incident date: Aug 29, 2022
The contact owns a 2001 BMW 325i. The contact stated that while the vehicle was parked overnight and off, the vehicle caught on fire. The contact was alerted by her father that the vehicle was on fire. There were no occupants at the time of the fire. The entire front end of the vehicle was engulfed in flames. The fire department was called to the scene. It was unknown if there was a fire report wa... Read more
Fire
Incident date: Jan 1, 2022
The contact owns a 2015 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to the recall repair was unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time fo... Read more
Incident date: Feb 1, 2022
The contact owns a 2006 BMW X5. The contact stated that he initially received notification of NHTSA Campaign Number: 08V384000 (Air Bags). The vehicle was taken to the dealer where the recall repair was performed. Three years later, with the passenger’s side front seat unoccupied, the passenger’s side air bag light illuminated and a warning chime was audible. The passenger’s side seat belt h... Read more
Incident date: Aug 31, 2022
The car is leaking from the third rear brake light (at the rear roof of the car). It appears the seals and possible clips/fasteners have failed and water is entering the car during rain or water immersion from the rear brake light, to the back seat, trunk, and rear floor. There is now visible mold in the car.
Incident date: Aug 24, 2022
squeaking and grinding in steering column, overheated steering column to the touch. Took to local BMW and was informed it was an issue with steering rack (after two visits there) and part has to be ordered and replaced.
Incident date: Aug 24, 2022
squeaking and grinding in steering column, overheated steering column to the touch. Took to local BMW and was informed it was an issue with steering rack (after two visits there) and part has to be ordered and replaced.
Incident date: Aug 1, 2021
I'm starting to lose gas mileage and a very strong smell of gas inside and outside of car .
Incident date: Aug 1, 2021
I'm starting to lose gas mileage and a very strong smell of gas inside and outside of car .
Incident date: Mar 2, 2022
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool co... Read more
Incident date: Aug 26, 2022
The sunroof of my 2014 BMW 328i sedan exploded while driving on a highway at 75mph. The explosion sounded like a gunshot or a truck tire exploding. Thankfully I kept control of the car and the pull shield was closed preventing a majority of the glass from raining down on me and my passenger. We did pull over to the side of the highway were a witness described the glass as exploding up and slidin... Read more
Incident date: Aug 30, 2022
"Secure vehicle against rolling" light came on after parking. Will not turn off despite engaged parking brake.
Incident date: Jun 27, 2022
The contact owns a 2011 BMW X3. The contact stated while driving 40 MPH, the "Steering Response Affected!" and "Chassis Stabilization" messages displayed and the steering wheel seized. The contact used physical strength to steer the vehicle and veered to the side road. The contact stated upon turning off and restarting the vehicle, the warning messages disappeared. The vehicle was towed to the dea... Read more
Incident date: Aug 1, 2022
The contact owns a 2010 BMW 328I. The contact stated that the check engine warning light was illuminated. The contact then received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The dealer was notified of the issue and scheduled an appointment for vehicle inspection. During the repair, the contact was informe... Read more
Incident date: Aug 27, 2022
The contact owned a 2013 BMW 328I. The contact stated that while the vehicle was parked outside of a friend's home, her friend received a call from a neighbor that a vehicle outside the home had caught fire. The fire department was called and the fire was extinguished. A fire report was filed and no injuries were reported. The vehicle was completely destroyed but had yet to be towed. The dealer n... Read more
Fire
Incident date: Oct 31, 2021
The contact owns a 2011 BMW 128i. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while the vehicle was idle at a re... Read more
Incident date: Oct 31, 2021
The contact owns a 2011 BMW 128i. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while the vehicle was idle at a re... Read more
Incident date: Oct 31, 2021
The contact owns a 2011 BMW 128i. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while the vehicle was idle at a re... Read more
Incident date: Dec 29, 2021
The contact owns a 2014 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle failed to accelerate with th... Read more
Incident date: Dec 29, 2021
The contact owns a 2014 BMW 328D. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle failed to accelerate with th... Read more
Incident date: Aug 29, 2022
When the car is being driven in B mode (one pedal driving for EVs) and is going around a turn, the car rapidly randomly accelerated. This has happened 2 times.
Incident date: Sep 18, 2018
While driving my car at about 30 miles per hour the engine suddenly seized up. There was no warning at all. I had it towed to the dealer, Baron BMW in Merriam Kansas. After evaluating the car they determined the engine failed and it was an issue of lack of oil. I had taken the car to this dealer prior to buying the car to make sure there were no problems. After their inspection I went ahead and b... Read more
Incident date: Jun 2, 2022
When slowing the vehicle, at about 4-5 mph, the car seems to engage the auto-start system and force the car to lurch forward (adding power to the wheels) potentially causing an accident by forcing the car forward when the driver is attempting to slow the vehicle. This only happens 15% of the time (estimated). I have taken it back to two different BMW dealerships a total of four times, having the... Read more
Incident date: Jul 15, 2022
I have a 2013 BMW X3 i28 4-cylinder turbo with 70 383 miles. I have maintained it regularly through my BMW service center here in Ft. Lauderdale, FL. I was away and had my car since I brought it north on the auto train to save wear and tear and mileage. Unfortunately, on July 14th, I was headed from Buffalo, NY, to Rhode Island on the NYS thruway when my engine died on me; thank god I could get it... Read more