Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,555 complaints for BMW
Incident date: Apr 14, 2022
What component or system failed or malfunctioned, and is it available for inspection upon request? What I am certain is that the car suddenly shutted down in the middle of the highway. After a deep inspection, the authorized dealer inspection states that there is a problem with the Electrical Motor Electronics (EME). They are telling me that the estimate for the repair is approximately $17,000. ... Read more
Incident date: May 18, 2022
In approximately 2014 the passenger seatbelt sensor randomly started dinging while driving and the seat was NOT occupied. I solved the issue by clipping the seat belt. This issue continued randomly for years and was always solved by clipping the seatbelt. Just this week May 2022, I had a passenger who while getting into the car once the seat belt was disengaged, the sensor immediatly started ding... Read more
Incident date: May 18, 2022
In approximately 2014 the passenger seatbelt sensor randomly started dinging while driving and the seat was NOT occupied. I solved the issue by clipping the seat belt. This issue continued randomly for years and was always solved by clipping the seatbelt. Just this week May 2022, I had a passenger who while getting into the car once the seat belt was disengaged, the sensor immediatly started ding... Read more
Incident date: May 16, 2022
The panoramic sunroof shade blind has become detached due to failing adhesive. The consequence of this failure renders the vehicle difficult to drive and impacts safety of occupants and non occupants. To illustrate this issue, it is easier to quote the incident. On driving the vehicle the sunroof shade became unattached from its rail (right side). A natural thing to do is attempt to open the shade... Read more
Incident date: May 16, 2022
The panoramic sunroof shade blind has become detached due to failing adhesive. The consequence of this failure renders the vehicle difficult to drive and impacts safety of occupants and non occupants. To illustrate this issue, it is easier to quote the incident. On driving the vehicle the sunroof shade became unattached from its rail (right side). A natural thing to do is attempt to open the shade... Read more
Incident date: May 18, 2022
Selector lever failed causing a warning message to appear on the screen. Dealership is reviewing the damage and the cost is not under the warranty.
Incident date: Mar 16, 2022
The drivetrain malfunction light came on and my car stopped on the main highway while I was driving out and it wouldn’t start back so a wrecker tow it then maybe 5 days later it just crank again but then it started to do it again. There was a recall for this but it had expired before I bought the car
Incident date: Mar 16, 2022
The drivetrain malfunction light came on and my car stopped on the main highway while I was driving out and it wouldn’t start back so a wrecker tow it then maybe 5 days later it just crank again but then it started to do it again. There was a recall for this but it had expired before I bought the car
Incident date: May 18, 2022
The contact owns a 2006 BMW 325i. The contact received notification of NHTSA Campaign Number: 17V676000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distributio... Read more
Incident date: Jan 5, 2022
2011 BMW 335i Sedan: Please attempt to get my car included in the current recall. I have contacted BMW USA and my local dealership. Both said that my car does not qualify for repair. On a weekly basis, the car produces large amounts of smoke from the engine compartment and enters the passenger compartment through the vents. BMW has stated that there is a fire risk for this year, make, and model ... Read more
Incident date: Jan 5, 2022
2011 BMW 335i Sedan: Please attempt to get my car included in the current recall. I have contacted BMW USA and my local dealership. Both said that my car does not qualify for repair. On a weekly basis, the car produces large amounts of smoke from the engine compartment and enters the passenger compartment through the vents. BMW has stated that there is a fire risk for this year, make, and model ... Read more
Incident date: Apr 18, 2022
The contact owns a 2012 BMW 328i. The contact received notification of NHTSA Campaign Number: 22V1190000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was smoke coming from underneath the hood. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manuf... Read more
Incident date: May 1, 2021
The contact owns a 2007 BMW 328i. The contact stated that the passenger restraint system message had appeared on the instrument panel indicating an air bag failure. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The manufacturer had been notified of the recall. The contact stated that the ... Read more
Incident date: May 1, 2021
The contact owns a 2007 BMW 328i. The contact stated that the passenger restraint system message had appeared on the instrument panel indicating an air bag failure. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The manufacturer had been notified of the recall. The contact stated that the ... Read more
Incident date: May 3, 2022
The contact's husband owned a 2006 BMW 325i. The contact stated that while her niece was driving at an undisclosed speed, there was smoke coming from underneath the hood. The contact's niece pulled over, and she and her boyfriend safely exited the vehicle before it caught fire. No injuries were sustained and no medical attention was received. The fire department was able to extinguish the fire. A ... Read more
Fire
Incident date: Feb 13, 2022
The passenger seat occupancy sensor has failed. As a result, the airbags will not deploy on the passenger side, if a passenger is present, in an accident. The error is displayed as soon as the passenger sits. Warning lights go out after restarting the car and if the passenger seat is unoccupied.
Incident date: May 13, 2022
My BMW 2016 is displaying a message “Secure Vehicle against rolling”. It just started one day last week. We brought it to our mechanic who said it was a known issue with this make and model car and there are other complaints on other forums and here as well. This is an extreme safety issue - the vehicle could roll and injure or kill someone. This car has less that 40000 miles on it and should ... Read more
Incident date: May 17, 2018
The contact owns a 2006 BMW Z4. The contact stated that while at a complete stop at the traffic light, the vehicle overheated and stalled. The coolant temperature warning light illuminated. The contact waited for the vehicle to cool down and then restarted the vehicle and continued driving. The contact stated that the failure reoccurred several times. The vehicle was towed to the dealer several ti... Read more
Incident date: May 1, 2022
The contact owns a 2012 BMW 528i. The contact stated while driving approximately 35 MPH, there was an abnormal sound coming from the vehicle. The drivetrain malfunction warning light illuminated. The vehicle was towed to an independent mechanic and diagnosed with a defective oil pump. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number 14V176000 (Engine and Engine Co... Read more
Incident date: May 1, 2022
The contact owns a 2012 BMW 528i. The contact stated while driving approximately 35 MPH, there was an abnormal sound coming from the vehicle. The drivetrain malfunction warning light illuminated. The vehicle was towed to an independent mechanic and diagnosed with a defective oil pump. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number 14V176000 (Engine and Engine Co... Read more
Incident date: Dec 17, 2021
The contact owns a 2016 BMW X5. The contact stated while driving approximately 30-70 MPH, the vehicle lost motive power. The check engine warning light and an unknown warning light were illuminated. The vehicle was taken to the local dealer where it was diagnosed that no issues were found. The vehicle was then taken to an independent mechanic where the air shaft suspension and the cylinder were re... Read more
Incident date: Dec 17, 2021
The contact owns a 2016 BMW X5. The contact stated while driving approximately 30-70 MPH, the vehicle lost motive power. The check engine warning light and an unknown warning light were illuminated. The vehicle was taken to the local dealer where it was diagnosed that no issues were found. The vehicle was then taken to an independent mechanic where the air shaft suspension and the cylinder were re... Read more
Incident date: Dec 17, 2021
The contact owns a 2016 BMW X5. The contact stated while driving approximately 30-70 MPH, the vehicle lost motive power. The check engine warning light and an unknown warning light were illuminated. The vehicle was taken to the local dealer where it was diagnosed that no issues were found. The vehicle was then taken to an independent mechanic where the air shaft suspension and the cylinder were re... Read more
Incident date: Mar 5, 2022
The contact owns a 2010 BMW X3. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool co... Read more
Incident date: May 16, 2022
When moisture gets into the cupholders of a BMW 2021 X7, it leaks into the electrical system for the airbag sensors and seatbelt sensors. This makes them USELESS in an accident. BMW currently has a lawsuit pending against this VERY ISSUE. A small amount of soda spilled in the cupholders by my daughter. It was quickly cleaned and dried- but this caused a leak and lead to the restraint system failur... Read more
Incident date: Mar 31, 2022
The contact owns a 2010 BMW 528i. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had ... Read more
Incident date: May 1, 2022
The contact owns a 2012 BMW 328i. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a re... Read more
Incident date: May 16, 2021
The contact owns a 2009 BMW 535i. The contact stated that upon taking the vehicle to an independent mechanic for servicing, he was informed that the vehicle was leaking oil. The oil filter housing and the valve cover gaskets were replaced. Additionally, the contact stated while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to an independent mechanic w... Read more
Incident date: May 16, 2021
The contact owns a 2009 BMW 535i. The contact stated that upon taking the vehicle to an independent mechanic for servicing, he was informed that the vehicle was leaking oil. The oil filter housing and the valve cover gaskets were replaced. Additionally, the contact stated while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to an independent mechanic w... Read more
Incident date: May 16, 2021
The contact owns a 2009 BMW 535i. The contact stated that upon taking the vehicle to an independent mechanic for servicing, he was informed that the vehicle was leaking oil. The oil filter housing and the valve cover gaskets were replaced. Additionally, the contact stated while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to an independent mechanic w... Read more
Incident date: Apr 28, 2022
The contact owns a 2006 BMW 530i. The contact stated while driving approximately 35 MPH, the vehicle was smoking and came to a complete stop. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the residence and then to a local dealer. The dealer diagnosed the vehicle with engine and transmission failure. The vehicle was not repaired. The manufacturer ... Read more
Incident date: May 2, 2022
Had my car checked at the dealer to confirm PCV heater issue (22V-119) after smelling burning plastic while driving in cold weather. I was told nothing was wrong and I need several different repairs totaling nearly $2000. Car overheated with a failed water pump days later. Dealer is outright refusing to provide any resolution outside of paying out of pocket for towing, repair, and rental.
Incident date: May 2, 2022
Had my car checked at the dealer to confirm PCV heater issue (22V-119) after smelling burning plastic while driving in cold weather. I was told nothing was wrong and I need several different repairs totaling nearly $2000. Car overheated with a failed water pump days later. Dealer is outright refusing to provide any resolution outside of paying out of pocket for towing, repair, and rental.
Incident date: May 7, 2022
The contact owns a 2013 BMW 328i. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confir... Read more
Incident date: Apr 23, 2022
My BMW had a pinhole in the radiator caused by driving on the highway and being impacted by a small foreign object. Apparently a foreign object (rock?) impacted the radiator creating a tiny leak. BMW repaired the vehicle (new radiator) and installed a "Rock Guard" without discussing this new Guard with me. Rock Guard Part # 17-11-8-185-042. This $1,900 repair is a known defect in the design wh... Read more
Incident date: May 1, 2022
Rear brake becomes soft and non operational after a period of 9 months. Once the brake has become "soft" the rear brake fails to apply caliper pressure and will not slow or stop the rear wheel. Additionally, at this point the automatic or manual hill hold also become non operational. Note... wide spread problem on the majority of BMW GS 2009-2021 as seen on the fourms such as "Adventure Rider" and... Read more
Incident date: May 9, 2022
Gas tank has a significant leak. This allows for the opportunity to ignite the car putting all persons lives in danger, and effects emissions. Problem has been confirmed by independent Indy shop technician
Incident date: May 9, 2022
Fuel tank top weld has failed, and is actively leaking fuel. This is likely to cause ignition of the vehicle during use and poses a threat to the lives of passengers and other drivers on the road as well as emissions failure. The failed weld was confirmed by independent Bmw technician. This part is a known failure point, and emission extended warrantee has been established for identical cars of t... Read more
Incident date: Sep 27, 2021
while driving on highway at 65 mph the vehicle electrical system began to go haywire and the power steering and brakes both stopped functioning making it impossible to control vehicle. I was nearly struck by several vehicles because of the suddenness of the shutdown. I was able to subsequently stop vehicle in the left lane without incident. Vehicle towed to BMW of Turnersville where diagnosis was... Read more
1 injured
Incident date: Sep 27, 2021
while driving on highway at 65 mph the vehicle electrical system began to go haywire and the power steering and brakes both stopped functioning making it impossible to control vehicle. I was nearly struck by several vehicles because of the suddenness of the shutdown. I was able to subsequently stop vehicle in the left lane without incident. Vehicle towed to BMW of Turnersville where diagnosis was... Read more
1 injured
Incident date: Sep 27, 2021
while driving on highway at 65 mph the vehicle electrical system began to go haywire and the power steering and brakes both stopped functioning making it impossible to control vehicle. I was nearly struck by several vehicles because of the suddenness of the shutdown. I was able to subsequently stop vehicle in the left lane without incident. Vehicle towed to BMW of Turnersville where diagnosis was... Read more
1 injured
Incident date: May 1, 2019
Passenger seat airbag sensor failed at 50,000 miles
BMW
K 1600 GTL
(2018) — VEHICLE SPEED CONTROL:THROTTLE
May 13, 2022
Incident date: May 13, 2022
The contact owns a 2018 BMW K1600 GTL motorcycle. The contact stated that while riding at an undisclosed speed, the motorcycle inadvertently shifted into limp mode. The motorcycle was taken to the dealer where it was diagnosed with throttle body failure. The dealer informed the contact that the throttle body needed to be replaced. The motorcycle was not repaired. The manufacturer was made aware of... Read more
Incident date: May 12, 2022
The contact owns a 2013 BMW 128i. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confir... Read more
Incident date: May 13, 2013
The contact owns a 2008 BMW 528i. The contact stated while driving at various speeds, the vehicle was overheating. The check engine warning light illuminated. The contact veered to the side of the road. The contact was able to restart the vehicle however, the failure recurred and the vehicle failed to start after several attempts. The vehicle was towed to the local dealer where the battery and spa... Read more
Incident date: May 13, 2013
The contact owns a 2008 BMW 528i. The contact stated while driving at various speeds, the vehicle was overheating. The check engine warning light illuminated. The contact veered to the side of the road. The contact was able to restart the vehicle however, the failure recurred and the vehicle failed to start after several attempts. The vehicle was towed to the local dealer where the battery and spa... Read more
Incident date: May 13, 2013
The contact owns a 2008 BMW 528i. The contact stated while driving at various speeds, the vehicle was overheating. The check engine warning light illuminated. The contact veered to the side of the road. The contact was able to restart the vehicle however, the failure recurred and the vehicle failed to start after several attempts. The vehicle was towed to the local dealer where the battery and spa... Read more
Incident date: May 8, 2022
While driving on the Grand Central Plwy, Queens, NY, a drive train motification came on and stated to drive moderately, right after the oil light came on. We were near a gas station, and added a quart of oil. The oil light went out, the car started without hesitation. We decided to go home, we got off the highway about a mile out, the car just stopped went into park and could not start again. It ... Read more
Incident date: May 8, 2022
While driving on the Grand Central Plwy, Queens, NY, a drive train motification came on and stated to drive moderately, right after the oil light came on. We were near a gas station, and added a quart of oil. The oil light went out, the car started without hesitation. We decided to go home, we got off the highway about a mile out, the car just stopped went into park and could not start again. It ... Read more
Incident date: May 8, 2022
While driving on the Grand Central Plwy, Queens, NY, a drive train motification came on and stated to drive moderately, right after the oil light came on. We were near a gas station, and added a quart of oil. The oil light went out, the car started without hesitation. We decided to go home, we got off the highway about a mile out, the car just stopped went into park and could not start again. It ... Read more