Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 41,082 complaints for BMW
Incident date: Sep 23, 2022
Ongoing issues with the engine and turbochargers in this SUV. Give no warning of an issue and lose power while driving. Replaced one of the turbocharges in 2017. The car is now smoking, smells like something is burning, using a lot of oil, and losing power, and now being told both turbocharges need to be replaced. Dealer, Downtown BMW in Denver, CO who did repairs in 2017 on turbo did not report t... Read more
Incident date: Sep 23, 2022
Ongoing issues with the engine and turbochargers in this SUV. Give no warning of an issue and lose power while driving. Replaced one of the turbocharges in 2017. The car is now smoking, smells like something is burning, using a lot of oil, and losing power, and now being told both turbocharges need to be replaced. Dealer, Downtown BMW in Denver, CO who did repairs in 2017 on turbo did not report t... Read more
Incident date: Apr 1, 2022
The contact owns a 2011 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufa... Read more
Incident date: Oct 4, 2022
The contact owns a 2008 BMW Z4. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was mad... Read more
Incident date: Oct 1, 2022
The positive battery fuse cable under the glovebox is placed into a plastic space causing melting. This leads to the vehicle going dead and not even emergency lights will work. This recall has been placed on very few BMWs however it is affecting way more then they are saying. You can see in UK where a man was killed for the vehicle going dead in the middle of the road and emergency lights cannot b... Read more
Incident date: Oct 1, 2022
The positive battery fuse cable under the glovebox is placed into a plastic space causing melting. This leads to the vehicle going dead and not even emergency lights will work. This recall has been placed on very few BMWs however it is affecting way more then they are saying. You can see in UK where a man was killed for the vehicle going dead in the middle of the road and emergency lights cannot b... Read more
Incident date: Oct 1, 2022
The positive battery fuse cable under the glovebox is placed into a plastic space causing melting. This leads to the vehicle going dead and not even emergency lights will work. This recall has been placed on very few BMWs however it is affecting way more then they are saying. You can see in UK where a man was killed for the vehicle going dead in the middle of the road and emergency lights cannot b... Read more
Incident date: Aug 11, 2022
The contact owns a 2016 BMW X3. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while his wife was driving at an undisclosed speed, the "Drive Train Malfunction" ... Read more
Incident date: Jun 5, 2022
I got 2018 bmw x4 and 7year/80000km warranty from the bmw store in vancouver on jun 25,2019.I used to drive to seattle to shopping and eating. I and my husband drived this car from vancouver to edmonton on jun 1,2022. On jun 4,the engine sign and change oil sign all light up . on jun 6 we drived to the bmw edmonton to maintanance.on jun 7 they told me this car eccentric shaft faulty,the car mecha... Read more
Incident date: Oct 2, 2022
I am getting a “secure vehicle from rolling” warning. Online many people report this is a problem with a gear shift ring. Is this being looked at as a recall?
Incident date: Sep 28, 2022
When placed in park , vehicle reads “secure vehicle against rolling “ and “ Secure vehicle with parking brake when stopped. Consult service center.” Upon research , this seems to be a common issue amongst this vehicle make and specific model that should be addressed. A parking brake should not be a requirement to ensure that a vehicle does not roll away into pedestrians , establishments , ... Read more
Incident date: Sep 25, 2022
The passanger seat on this car’s seatbelt and airbags have malfioned numerous times. 3/2021 seat belt warning, seat matpad replaced 9/2022 air bag malfunction while driving with a passenger on highway. Once again seat matpad replaced. Car no longer in warranty $2500. It is extremely dangerous that this passanger seat keeps failing. What if I got into an accident on highway and malfunction h... Read more
Incident date: Sep 25, 2022
The passanger seat on this car’s seatbelt and airbags have malfioned numerous times. 3/2021 seat belt warning, seat matpad replaced 9/2022 air bag malfunction while driving with a passenger on highway. Once again seat matpad replaced. Car no longer in warranty $2500. It is extremely dangerous that this passanger seat keeps failing. What if I got into an accident on highway and malfunction h... Read more
Incident date: Sep 25, 2022
The passanger seat on this car’s seatbelt and airbags have malfioned numerous times. 3/2021 seat belt warning, seat matpad replaced 9/2022 air bag malfunction while driving with a passenger on highway. Once again seat matpad replaced. Car no longer in warranty $2500. It is extremely dangerous that this passanger seat keeps failing. What if I got into an accident on highway and malfunction h... Read more
Incident date: Oct 2, 2022
door does not stay closed. door opened while driving.
Incident date: Aug 4, 2022
Upon purchasing the vehicle it was not serviced as supposed I have been calling only to be played around with this has been a nightmare I haven't made my 3rd payment and currently carless
Incident date: Aug 4, 2022
Upon purchasing the vehicle it was not serviced as supposed I have been calling only to be played around with this has been a nightmare I haven't made my 3rd payment and currently carless
Incident date: Aug 4, 2022
Upon purchasing the vehicle it was not serviced as supposed I have been calling only to be played around with this has been a nightmare I haven't made my 3rd payment and currently carless
BMW
K 1600 GTL
(2013) - ENGINE
Oct 1, 2022
Incident date: Oct 1, 2022
BMW K1600 GTL 2013 have the same issues that lates model, engine a lot noise and clank engine, unstable when you raided up 70 mph, really dangerous. Have to be responsable and do recalls in all those motorcycles. Thanks.
BMW
K 1600 GTL
(2013) - POWER TRAIN
Oct 1, 2022
Incident date: Oct 1, 2022
BMW K1600 GTL 2013 have the same issues that lates model, engine a lot noise and clank engine, unstable when you raided up 70 mph, really dangerous. Have to be responsable and do recalls in all those motorcycles. Thanks.
Incident date: Mar 9, 2022
IN MARCH 2022 I WAS DRIVING HOME FROM WORK AND I NOTICED SMOKE COMING FROM UNDER MY HOOD. I WAS ABLE TO MAKE IT TO A MECHANICAL SHOP CLOSE BY. I WAS INFORMED THAT QUICK RELEASE COUPLING OF THE VENTILATION LINE O FTHE CYLINDER HEAD HAD TO BE REPLACED. BMW PART # 17129845173. AS A RESULT OF THIS MALFUNCTION ALL OF THE COOLANT DRAINED FROM THE CAR WHICH CAUSED THE OVERHEATING. IN AUGUST OF 2022 I... Read more
Incident date: Sep 4, 2022
Timing chain failure after 75k miles, costing a lot of money in repairs after engine starvation
Incident date: Jul 1, 2022
The contact owns a 2007 BMW 328XI. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that while starting the vehicle and driving at an undisclosed speed, there was an abnormal oil odor detected. The vehicle was towed to the dealer where it was diagnosed that the valve... Read more
Incident date: Jul 1, 2022
The contact owns a 2007 BMW 328XI. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that while starting the vehicle and driving at an undisclosed speed, there was an abnormal oil odor detected. The vehicle was towed to the dealer where it was diagnosed that the valve... Read more
Incident date: Sep 1, 2021
The contact owns a 2014 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experien... Read more
Incident date: Sep 13, 2022
I was driving at approximately 60 MPH on the Freeway when I heard a loud bang, the car started to vibrate and shortly after that I realized I had a problem with a tire. The display indicated a tire with low pressure. I pulled over and saw the damage to the tire on the Driver left hand side. I brought the car to the dealer service department. I paid to have a new tire installed and I kept the damag... Read more
Incident date: Sep 9, 2022
The contact owns a 2014 BMW R 1200 Motorcycle. The contact stated while driving at 60 MPH, the brake pedal was depressed and emitted abnormal sounds and failed to respond. There was no warning light illuminated. The contact continuously depressed the brake pedal until it responded. The contact was able to drive to his residence, where he noticed that the front forks were leaking oil onto the whe... Read more
Incident date: Sep 30, 2022
The entire sunroof shade needs to be replaced because the motor and metal no longer work causing the shade to hang and not close properly.
Incident date: Sep 29, 2022
COMPANY IS SELLING REFLECTOR INSERTS THAT ARE NOT LEGAL. THE REMOVAL OF SAFETY DEVICE(S) IS SUSPECT AT THIS TIME. THE PART REMOVES THE REFLECTIVE SAFETY FEATURE AND REPLACES WITH A DULL BLACK INSERT PREVENTING REFLECTION OF SAID VEHICLE RENDERING A POSSIBLE SAFETY HAZARD. I DO NOT USE THE PRODUCT. THESE PRODUCTS ARE SYSTEMATICALLY AVAILABLE FOR PURCHASE BY MULTIPLE VENDORS. PLEASE ADVISE. THIS IS ... Read more
Incident date: Aug 29, 2022
The contact owns a 2007 BMW X3. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving 65-70 MPH, the coolant temperature and other unknown warning lights were illuminated. The contact veered to the side of the road. The contact then noticed smoke coming out ... Read more
Incident date: Sep 10, 2022
Due to the CRANKCASE VENTILATION (PCV) VALVE HEATER problem and BMW claiming they have no remedy for it yet, this has caused my engine to overheat smelling like burning electrical, The Container holding reserve antifreeze has broken off plastic components that may somewhere be in the cooling system. The valve cover gasket that was replaced only 3 years ago is beginning to fail and is leaking oil ... Read more
Incident date: Sep 10, 2022
Due to the CRANKCASE VENTILATION (PCV) VALVE HEATER problem and BMW claiming they have no remedy for it yet, this has caused my engine to overheat smelling like burning electrical, The Container holding reserve antifreeze has broken off plastic components that may somewhere be in the cooling system. The valve cover gasket that was replaced only 3 years ago is beginning to fail and is leaking oil ... Read more
Incident date: Sep 1, 2022
The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was m... Read more
Incident date: Sep 29, 2022
The contact owns a 2006 BMW 330I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact ... Read more
Incident date: May 1, 2020
Intermittently on startup/ignition, car electrical shuts completely down. No power to anything and key fob becomes locked in the ignition. After a few minutes the electrical comes back on on its own. This usually only happens in park on startup, however on one occasion, the electrical shut off for about 5 seconds as I was driving 70 MPH on the highway. Car went totally dark and I was fortunate... Read more
Incident date: Mar 29, 2022
The contact owns a 2008 BMW 528i. The contact stated while driving at 30 MPH and depressing the accelerator pedal, the vehicle lunged forward and jerked significantly. The contact released the accelerator pedal and the failure stopped temporarily. The check engine warning light and an unknown warning light were illuminated. The contact stated that the failure had been reoccurring. The contact stat... Read more
Fire
Incident date: Mar 29, 2022
The contact owns a 2008 BMW 528i. The contact stated while driving at 30 MPH and depressing the accelerator pedal, the vehicle lunged forward and jerked significantly. The contact released the accelerator pedal and the failure stopped temporarily. The check engine warning light and an unknown warning light were illuminated. The contact stated that the failure had been reoccurring. The contact stat... Read more
Fire
Incident date: Mar 29, 2022
The contact owns a 2008 BMW 528i. The contact stated while driving at 30 MPH and depressing the accelerator pedal, the vehicle lunged forward and jerked significantly. The contact released the accelerator pedal and the failure stopped temporarily. The check engine warning light and an unknown warning light were illuminated. The contact stated that the failure had been reoccurring. The contact stat... Read more
Fire
Incident date: Feb 1, 2022
The contact owns a 2010 BMW 328I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was m... Read more
Incident date: Sep 17, 2022
Unable to feel vibration in steering wheel for the lane departure warning system.
Incident date: Sep 14, 2022
The contact owns a 2014 BMW X5. The contact stated while driving at 30-50 MPH, the accelerator pedal was depressed but the vehicle hesitated to respond. The check engine warning light was illuminated. The contact was able to continue driving. Additionally, the contact stated that the vehicle failed to start. The contact was able to restart the vehicle after several attempts. The contact also state... Read more
Incident date: Feb 1, 2022
The contact owns a 2007 BMW 530XI. The contact stated that while driving in the snow, the vehicle overheated. The contact was able to pull over to the shoulder. The engine overheated, and slow-down messages were displayed. The engine overheated and shut down immediately. warning indicator lights were illuminated. The vehicle was towed to the local dealer where it was diagnosed that the thermosta... Read more
Incident date: Sep 19, 2022
The transmission's automatic gear selector indicator lights are no longer working properly. Without the indicator lights, it is difficult to determine if the vehicle is in Park, Drive or Reverse which is a MAJOR safety issue. This is apparently a well known issue with this vehicle model and no recall has been issued as of yet. There are no warning lights, the issue is confirmed by an independe... Read more
Incident date: Sep 19, 2022
The transmission's automatic gear selector indicator lights are no longer working properly. Without the indicator lights, it is difficult to determine if the vehicle is in Park, Drive or Reverse which is a MAJOR safety issue. This is apparently a well known issue with this vehicle model and no recall has been issued as of yet. There are no warning lights, the issue is confirmed by an independe... Read more
Incident date: Jul 9, 2022
I was driving and something was burning under my hood
Incident date: Jul 9, 2022
I was driving and something was burning under my hood
Incident date: Jun 27, 2022
The contact owns a 2010 BMW 528I. The contact stated that the vehicle was experiencing rough starts and the failure persisted while driving. The vehicle was taken to the dealer where it was diagnosed that the motor mounts had collapsed and needed to be replaced. Additionally, the oil pan gasket was leaking and needed to be replaced. The contact was also informed that the fuel sending unit needed t... Read more
Incident date: Sep 22, 2022
The contact owned a 2015 BMW X3. The contact stated while her husband was driving at 65 MPH with her in the front passenger seat, the vehicle stalled. A message indicating a power train malfunction was displayed. The contact's husband was able to veer to the side of the road. The contact noticed dark smoke coming through the AC vents. The contact stated upon opening the hood, her husband saw fire.... Read more
Fire
Incident date: Sep 22, 2022
The contact owned a 2015 BMW X3. The contact stated while her husband was driving at 65 MPH with her in the front passenger seat, the vehicle stalled. A message indicating a power train malfunction was displayed. The contact's husband was able to veer to the side of the road. The contact noticed dark smoke coming through the AC vents. The contact stated upon opening the hood, her husband saw fire.... Read more
Fire
Incident date: Sep 26, 2022
Passenger airbag warning lights on/off for about a year. Currently the car has 60,000 miles. When I mentioned to dealer, (car in for emission recall), I was informed that the occupancy detection mat was faulty and needed to be replaced ($1821.04). If not replaced, vehicle would not pass Mass State Inspection. Had the work done at BMW dealer to have it replaced, as the car is due soon for a... Read more