Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 40,555 complaints for BMW
Incident date: Jun 18, 2021
The oil filter housing gasket, the mechatronic transmission and the electrical system failed. Yes, it is available for inspection. My safety and the safety of others were put at risk as a result of my vehicle losing power suddenly while I was driving on the highway. I was driving at the highway speed limit and my vehicle malfunctioned and lost power while others were at high speeds. I had to abr... Read more
Incident date: Jun 18, 2021
The oil filter housing gasket, the mechatronic transmission and the electrical system failed. Yes, it is available for inspection. My safety and the safety of others were put at risk as a result of my vehicle losing power suddenly while I was driving on the highway. I was driving at the highway speed limit and my vehicle malfunctioned and lost power while others were at high speeds. I had to abr... Read more
Incident date: Mar 2, 2022
The contact owns a 2010 BMW 328XI. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confi... Read more
Incident date: Aug 28, 2018
The contact owns a 2009 BMW 750LI. The contact stated while starting the vehicle, there was a loud rattling sounding coming from the vehicle. The vehicle was taken to a certificated mechanic to be diagnosed. The contact was informed that the timing belt was worn and needed to be replaced. The vehicle was not repaired. The dealer was contacted and the contact was informed that a representative woul... Read more
Incident date: Mar 2, 2022
The contact owns a 2009 BMW 328i. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced an unstated failure and ... Read more
Incident date: Jun 1, 2021
The contact owns a 2004 BMW Z4. The contact stated while driving at various speeds in warm weather, the steering wheel was difficult to turn. The contact stated no warning light was illuminated. The contact was able to park on the side of the road. The contact continued driving with caution to his destination. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer ... Read more
Incident date: Jul 19, 2022
During extreme hot days car has just stopped without warning three times. Fuel pump has been replaced twice , now they are saying wiring from the fuel pump to the computer system the wiring bad? No warning ever!
Incident date: Jul 18, 2022
We dropped our BMW X-3 on April 11, 2022, to get checked out, due to a continued check engine light. We had dropped it a few weeks prior because of the same issue. We thought they had corrected the problem as the check engine light was no longer on after the first time we received it back. The car stalled a couple of times at the stop light when accelerating. They have done extensive work, they ... Read more
Incident date: Jul 19, 2022
I just went to Union Park Bmw about my car, they stated that my car fuel pump was recalled in 2017 so it was fixed, in 2021 l was stranded twice in 100 degree weather on the side road when the fuel pump went out, so this is the third time this vehicle has had new fuel pumps, now this month on Tuesday 7 /19 when it was hot as hades it stopped again same way it did prior , had it towed and they stat... Read more
Incident date: Jul 26, 2022
With no prior warning or issues my car displayed a drive train error followed by a low pressure error and immediately lost power. The timing chain blew and destroyed the engine.
Incident date: Jul 6, 2022
When in reverse, the vehicle doesn't give any warning (audio or visual) that a person or vehicle is approaching on either side.
Incident date: Jul 12, 2022
EGR LEAKING I WENT TO DEALER IRVINE BMW CA , ALSO I WENT TO MIDAS TO CHECK MY CHECK ENGIN LIGHT MIDAS SAID REPAIR SHOULDE BE COVERD BY MANFATURE. SO I TAKE MY CAR TO IRVINE BMW , THEY SAID THERE IS NO RECAL BUT I CALLED DEALR THEY SAID DEAL HAVE TO COVEER ITS RECAL SO I WENT HERE SEE NO RECAL SO I NEED ANSWER, WHOS RIGHT OR WRONG ITS SAFTEY ISSUE ENGIN SUDDNEY GO DOWN SLOW WHEN SIGN COME FOR ENG... Read more
Incident date: May 4, 2022
Fuel pump leaking gas due to cracks on top of fuel pump
Incident date: May 4, 2022
Fuel pump leaking gas due to cracks on top of fuel pump
Incident date: Jun 23, 2022
Transmission: Secure vehicle from rolling I just began getting this warning chime without an error code. However, when I search online there are hundreds of BMW X1 owners (2016) reporting the same issue. In addition, owners of Mini Coopers (Minis) which are built on the same chasis, with the same components as the BMW X1 also report this same issue. NTSA should issue a recall if this issue is as s... Read more
Incident date: Feb 1, 2022
BACKREST LOCK, RIGHT SEAT BACKREST IN THIRD ROW OF SEATS IS NOT IN END POSITION. REMOVE ANY OBSTRUCTING OBJECTS IF NECESSARY. READJUST SEAT SETTING. ( ERROR MESSAGE)
Incident date: Sep 1, 2021
The contact owns a 2002 BMW 325XI. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 20V018000 (Air Bags). The contact stated that approximately 7-months after the repair, the air bag warning light illuminated. The contact took the vehicle back to the dealer where a diagnostic test showed that a wire from the A-pillar connector to side air bags... Read more
Incident date: Oct 25, 2017
The contact owns a 2007 BMW 328XI. The contact received notification of NHTSA Campaign Number: 17V676000 (Electrical System) and 22V119000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact h... Read more
Incident date: Oct 25, 2017
The contact owns a 2007 BMW 328XI. The contact received notification of NHTSA Campaign Number: 17V676000 (Electrical System) and 22V119000 (Engine and Engine Cooling) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact h... Read more
Incident date: Jan 24, 2022
The contact owns a 2007 BMW 530XI. The contact stated while driving 40 MPH, the vehicle overheated with a message to pull over displayed. The contact was able to pull over safely and had the vehicle towed to the dealer. The vehicle was diagnosed and the contact was informed that the failure was not related to NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling). The contact was informed th... Read more
Incident date: Mar 10, 2022
Need asap reply, Hello this is the worse service I ever had to encounter March 10 2022 till present date I haven’t gotten my vehicle back from https://www.mckennabmw.com/ had been a back n forth matter. This recall has gone way too far my pregnant wife n mother in law we’re in vehicle when it broke down. I been in a loaner vehicle from the date shown above. This need to be look at asap I’m c... Read more
Incident date: Mar 10, 2022
Need asap reply, Hello this is the worse service I ever had to encounter March 10 2022 till present date I haven’t gotten my vehicle back from https://www.mckennabmw.com/ had been a back n forth matter. This recall has gone way too far my pregnant wife n mother in law we’re in vehicle when it broke down. I been in a loaner vehicle from the date shown above. This need to be look at asap I’m c... Read more
Incident date: Jul 22, 2022
I took my vehicle for a regular oil change and vehicle check at 22000 miles. The service advisor performed a routine check and found that the driveshaft flex disc had multiple cracks. If the cracks expand, it could lead to a complete failure of the disc at which point the driveshaft was come loose and can cause an accident along with extensive underbody damage. I do not understand how a certified ... Read more
Incident date: Mar 2, 2022
The contact owns a 2011 BMW 328XI. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle experienced ha... Read more
Incident date: Jul 22, 2022
The brakes wouldn’t work and car kept going even though I tried to brake several times and with all my strength The car stopped when crashed another car and I was able to shut down the car but the brakes did not work. The crash was very severe and airbags didn’t deploy. A faulty airbag message was shown on my car screen.
Crash
Incident date: Jul 22, 2022
The brakes wouldn’t work and car kept going even though I tried to brake several times and with all my strength The car stopped when crashed another car and I was able to shut down the car but the brakes did not work. The crash was very severe and airbags didn’t deploy. A faulty airbag message was shown on my car screen.
Crash
Incident date: Jul 22, 2022
The brakes wouldn’t work and car kept going even though I tried to brake several times and with all my strength The car stopped when crashed another car and I was able to shut down the car but the brakes did not work. The crash was very severe and airbags didn’t deploy. A faulty airbag message was shown on my car screen.
Crash
Incident date: Jul 12, 2022
Vehicle Steering Lock Malfunction - Car does not start and stuck in Park. Cannot move steering wheel which is locked. This is a design defect that needs to be addressed. Vehicle is rendered inoperative! Cannot move or start it! approx. mileage 105k. This is a new problem besides the current recall which has not been available yet. I've also been locked out of this vehicle and had to climb out ... Read more
Incident date: Jul 12, 2022
Vehicle Steering Lock Malfunction - Car does not start and stuck in Park. Cannot move steering wheel which is locked. This is a design defect that needs to be addressed. Vehicle is rendered inoperative! Cannot move or start it! approx. mileage 105k. This is a new problem besides the current recall which has not been available yet. I've also been locked out of this vehicle and had to climb out ... Read more
Incident date: Jul 12, 2022
Vehicle Steering Lock Malfunction - Car does not start and stuck in Park. Cannot move steering wheel which is locked. This is a design defect that needs to be addressed. Vehicle is rendered inoperative! Cannot move or start it! approx. mileage 105k. This is a new problem besides the current recall which has not been available yet. I've also been locked out of this vehicle and had to climb out ... Read more
Incident date: May 16, 2022
Left driver side rear taillights failed constantly I have no rear working lights . I brought in for repair and there is no fix for the lights ! I was rear ended
Incident date: May 20, 2022
The contact owns a 2006 BMW 325i. The contact stated that the front air bag and seat belt passenger sensor functionality were defective. No warning lights were illuminated. The vehicle was taken to the dealer and no cause for the failure was determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The VIN was not included in NHTSA Campaign Number: 13V564000 (Air ... Read more
Incident date: May 20, 2022
The contact owns a 2006 BMW 325i. The contact stated that the front air bag and seat belt passenger sensor functionality were defective. No warning lights were illuminated. The vehicle was taken to the dealer and no cause for the failure was determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The VIN was not included in NHTSA Campaign Number: 13V564000 (Air ... Read more
Incident date: Apr 8, 2022
The engine stopped running as I was driving. I was able to coast to a stop but once stopped I was unable to put the vehicle in neutral so it was blocking the roadway. The cause of the vehicle engine to stop was a failure on the high pressure fuel pump. I see there has been a recall issued for this defect but my vehicle was not included. Must be an error on BMWs identification of the vehicles a... Read more
Incident date: Jul 9, 2022
Vehicle shifts into neutral while driving and then cuts off.
Incident date: Oct 3, 2021
The contact owned a 2019 BMW 330i. The contact stated that while driving approximately 15 MPH, smoke was seen coming from under the hood of the vehicle. After stopping and exiting the vehicle, flames were then present coming from under the hood and the fire department was called to the scene. The flames were extinguished. The vehicle was destroyed and towed away. A fire report was taken at the sce... Read more
Fire
Incident date: May 2, 2022
There is an exhaust leak which has developed in the turbo. This causes untreated fumes and soot to be emitted in the engine compartment. This untreated exhaust makes its way into the passenger cabin, putting passengers at safety risk due to untreated exhaust fumes entering the cabin. The dealership has acknowledged the issue and describes it as follows: "The soot that you have seen and the smel... Read more
Incident date: Jul 18, 2022
The contact owns a 2009 BMW 528I. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that there was an abnormal burning odor coming from the vehicle. The manufacturer was... Read more
Incident date: Jun 28, 2022
I ordered BMW ix50 in 10/1/21, got delivered on 05/20/22. Only after 39 days on 06/08/22 and about 1000 miles BMW stopped running and I called BMW roadside assistance to take to the dealership. The car was “fixed” and picked-up back from the dealership on 07/06/22. The reason was given from Gwinnett dealer that “software upgrade” needed and “was fixed”. Again on 7/15 evening when ... Read more
Incident date: Jun 28, 2022
I ordered BMW ix50 in 10/1/21, got delivered on 05/20/22. Only after 39 days on 06/08/22 and about 1000 miles BMW stopped running and I called BMW roadside assistance to take to the dealership. The car was “fixed” and picked-up back from the dealership on 07/06/22. The reason was given from Gwinnett dealer that “software upgrade” needed and “was fixed”. Again on 7/15 evening when ... Read more
Incident date: Jun 28, 2022
I ordered BMW ix50 in 10/1/21, got delivered on 05/20/22. Only after 39 days on 06/08/22 and about 1000 miles BMW stopped running and I called BMW roadside assistance to take to the dealership. The car was “fixed” and picked-up back from the dealership on 07/06/22. The reason was given from Gwinnett dealer that “software upgrade” needed and “was fixed”. Again on 7/15 evening when ... Read more
Incident date: Jun 16, 2021
The contact owns a 2009 BMW 528I. The contact stated while turning on the heater, there was a bad odor coming from the heater. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amo... Read more
Incident date: Jun 16, 2021
The contact owns a 2009 BMW 528I. The contact stated while turning on the heater, there was a bad odor coming from the heater. The contact received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amo... Read more
Incident date: Jul 1, 2022
The contact owns a 2003 BMW 745LI. The contact stated while driving approximately 70 MPH, the brake fluid warning light illuminated. The vehicle was taken to the local dealer and diagnosed with rotors, brake wear sensors, and brake failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 174,500.
Incident date: Jul 17, 2022
* Components: Per dealership, Heat exchanger (metal) and oil filter housing (plastic), oil filter housing supports the heat exchanger, vehicle inspected by dealership and available for further inspection. *Vehicle unexpectedly overheated while driving on interstate risking the safety of driver/passengers and others. Dealer's (manufacturer) technician stated that the heat from the metal exchange... Read more
Incident date: Jul 12, 2022
I have the seatbelt and airbag light illuminated on my car for the passenger. I have researched this issue and it seems to be a common problem on BMWs. It was part of a recall for the 2006 model but nothing past that year. Apparently, it is the sensor that is in the passenger seat that has broken. So the airbag can't sense whether or not a person is occupying that seat.
Incident date: Jul 12, 2022
I have the seatbelt and airbag light illuminated on my car for the passenger. I have researched this issue and it seems to be a common problem on BMWs. It was part of a recall for the 2006 model but nothing past that year. Apparently, it is the sensor that is in the passenger seat that has broken. So the airbag can't sense whether or not a person is occupying that seat.
Incident date: Jul 18, 2022
Climate control safety defect. TSB SI B64 06 13 was completed, defect still exists. It happens in both recirculate and fresh air settings. Upon driving in humid conditions climate control becomes inop. Evaporator ices over and fan makes loud noise but no air comes out of vents. This creates a dangerous situation as defrost/fog setting is inop and you can’t clear the windshield or see to drive.
Incident date: Jun 14, 2022
Error Codes : 1. E11480 No Message (Alive Counter Safety 0xD7) Receiver Instrument Cluster Transmitter Airbag 2. E11482 Message (Alive Counter Safety 0xD7) Not Current Receiver Instrument Cluster Transmitter Airbag 3. B7F685 Under Voltage . 4. E114DB Instrument Panel: Demand Based Service Message, Message From CBS Subscriber (BBV) Missing 5. E114DC Instrument Panel: Demand Based Service Message,... Read more
Incident date: Jun 14, 2022
Error Codes : 1. E11480 No Message (Alive Counter Safety 0xD7) Receiver Instrument Cluster Transmitter Airbag 2. E11482 Message (Alive Counter Safety 0xD7) Not Current Receiver Instrument Cluster Transmitter Airbag 3. B7F685 Under Voltage . 4. E114DB Instrument Panel: Demand Based Service Message, Message From CBS Subscriber (BBV) Missing 5. E114DC Instrument Panel: Demand Based Service Message,... Read more